DriveTime Reviews

I first would like to start off by saying thank you DriveTime for making this the easiest/best car buying experience I've ever had. Next I would like to say Emily out of Raleigh NC was so awesome. Even after I told her that I wanted a particular car out of Gastonia, she still treated me as a valued customer and is very professional. Her smile is infectious. Next Ayinde out of Gastonia, put the icing on the cake. He finished up the process in a professional and timely manner. He too has an infectious smile. If I can say anything...These 2 are 2 of the best sales people I've worked with out of numerous amount of car buying experience. They represent Drivetime in the best way. I wish them both much success and hope they grow with Drivetime. They deserve it!

My sales rep Elijah made the whole process easy for me to understand and just overall less of a headache, by going over all the numbers with me and by always taking his time to break down why I should look at getting one car vs the other car by checking the year and the miles. Also we did a check over of the car before filling out paper work to buy the car, he showed my all my options that I could look at as far as how much I had to put down for my down payment amount. The whole process left me feeling confident that I made the right choice in who I was buying a car from, also he helped my set up the payment app so that I don’t miss out on my monthly payments and also help me set up to the jack system that is on the car so if anything happens at the car, I can track my car! Overall a 10/10 would recommend go to Elijah. He was great.

I was very pleased with my experience at Drive Time. Elliot was very helpful and showed himself to be very honest and direct about every aspect of the process of purchasing a vehicle. He not only answered all of my questions but offered information that I needed to know but was unaware to ask. My credit wasn't outstanding and yet he went to great means to help me purchase my dream car. Unlike other dealerships I went to where I was told to save a few thousand dollars for a down payment and come back, He worked his magic and I was able to purchase without a down payment and with positive effort on his part I drove off the lot in my new Chevy Malibu LT the car I've have been wanting for years. I looked for this car for a year and a half to find what I was looking for and Drive Time was the only one to make it happen. I recommend them highly!!! 5 *****

Bob was great! The problem is, when you have a customer who had very limited options for a place to buy a car BECAUSE of his credit, and you basically have to pay for the vehicle TWICE (not anyone's fault but my own) you'd think that they would at least make sure ALL of the fluids are filled (engine oil) and or letting the customer know where to find the wheel lock key (never found)... No problem, because I work in the industry. Now this is the first review I have given in my life as well as that was the biggest purchase in my life. Just saying if someone has to go to you to buy a car, make the experience as it was like I had good credit, you know like when going to a Manufacturing dealer. Maybe this is now everything works, idk. I would absolutely go back and see Bob, though!

Yesterday I had outstanding experience of great customer service. Starting from the top of the company which was manager Erica providing a follow up call to see if I had made to the store. Providing great input on the inventory of items that was on the parking lot. Once I arrived I was greeted with a smile and a handshake by salesman Michael **. He took is time to present the different options that was going to fit my liking within a car. Once I narrowed down my specific interest he laid out the last couple of options that was going fit my like. He gave me ample amount of time with no pressure while researching down to the specifics for each car. The paperwork process was very smooth. The manager Erica made sure all my questions were asked. I must say the facility was in A+ shape down to the restrooms and vending area. Please give this location of East Colonial Orlando 5 stars out of 5! Great Job!

They were very busy when I came in. Had to wait a couple of days but it was well worth the wait. Got the car I wanted. They approved me when others wouldn’t. I will definitely go back when I’m ready to purchase another vehicle.

Would rate higher but waiting to see if they will fix check engine light, caution light, and low tire sensor and problem unlocking SUV, only had vehicle two days. If fixed, will rate 5 stars. I hope they honor the warranty without tricks.

Xavier was very professional. The vehicle, however, needs brakes and now I've got to take it elsewhere to get it fixed, that alone was a downfall and then the next morning, it would not start! The trunk doesn't seem to lock correctly and now the alarm does not engage. The keys look like they about to fall apart too. I'm hoping and praying that the mechanic they told me to go to will be able to get it all fixed, if not, I will be contact.

Joe and Ted was very honest. They didn't give me the runaround. They were straightforward with me. Got me in and out fast. Very kind people. I recommend more people going back to them. They help me get into vehicle with zero down and I was very grateful that I actually went there through them there online and in person was the same and they was very nice and kind people.

The gentleman that assisted me is named Dave. He was very personable, he maintained a smile the entire time I was in his presence. He went above and beyond to get me in the perfect car for me, even when there were some hurdles that needed to be crossed. He cared so much so that he stayed an hour after closing to ensure that I left there with the perfect vehicle for my family. I would come back time after time, as well as, refer friends and family if I knew they would always get him as a sales associate. It earned my heart for him as a stranger to care so much.

The experience I had yesterday was great. I would recommend so many people to come to you guys. Rodney ** was awesome. I just wanna say thank you once again. It was a great opportunity working with you guys.

The salesman Victor was professional and kind and really did a great job listening to the needs of the customer. He made sure to show me multiple vehicles until I found the car I really liked and could enjoy.

Drove 3 hours to get a particular vehicle. Talked to someone that morning. Said nothing about it not being available to sell. But Loywanda was very helpful, helping us find a similar vehicle with less miles. Overall the experience was good.

It was a very pleasant experience. Bill and Justin worked hard on getting me approved and into the vehicle that I have been wanting for so long. I highly recommend Drivetime if you are in the market for a good vehicle and they have definitely earned my business.

My overall experience was very good. Clifton at the Midlothian location was awesome and made the process a positive one. The only area that could have been improved was having more salespeople available, as the process took quite a while and we didn’t leave until after 10 p.m. Aside from that, the experience itself was great. I also appreciated the transparency in pricing—the price advertised online was the price we paid, with no surprises. My only concern was that my interest rate was fairly high, but overall, I was pleased with the experience and the service I received.

Aman, my sales rep, was fantastic. He helped me decide on the right model car and set me up with a test drive. He presented all the options, but did not pressure me at all. I found just the right car, for the right price and reasonable financing.

The buying experience was great, but I wasn't able to get the car that I really wanted. I had to take what I could get. I work for the Lincoln parish school system. I've been there 3 years. I couldn't afford to quit my job because I was diagnosed with Cancer in March and I need my job because of my benefits. I wanted the KIA Sorento with all the features that I was looking for, but didn't have the down payment of $1900.00 and couldn't get them to work with me on it so I had to settle for something else.

Excellent service. He was very kind and polite. The process fast and easy. I would recommend anyone to go. I let him know how much I had and he showed me his options and we went from there. He said I would be driving home and that's what I did.

Let me begin with Ozzy my salesperson one word Amazing customer service. The entire process was so much fun and I found a perfect vehicle. I've never had such a easy time buying a car. Absolutely the best experience.

Great fast and easy. Cory our salesman was awesome. He was so helpful. He made the whole experience stress free for my whole family. Will use him again. My family loves the new car. Vehicle is in great shape. Very took care of. Will use DriveTime again for our next vehicle.

My phone calls and actual face to face meeting with the Drive Time Agents was great. They did not act like a car salesman, they acted like family. They explained everything in detail to me, especially the things I didn't understand. They were all so polite and when I had a problem with the 1st car I bought, on the same day, they told me to bring it right back and they would either fix it or put me in something else. Well, I chose something else, and I am SO ecstatic over my 2016 Buick Encore. It is beautiful, runs great, smooth riding, great tires, transmission shifts great, etc. I love this CrossOver. They did right by me. I love Drive Time.

Marcus ** was super helpful. DID NOT make me feel stupid for not knowing everything and asking questions. He explained everything perfectly! Him and his manager are super friendly and easy to communicate with when my bank was acting up

I had a very good experience. Mrs ** was helpful in every way possible. Covered all points. I had no questions once she finished. Would recommend her to anyone that visits the store in Augusta Ga.!!!!

My wife and I had an outstanding experience with DriveTime, especially working with Allen! From the moment we walked in, he treated us with kindness, respect, and professionalism. He took the time to listen to our needs, answered all of our questions, and made the entire car-buying process smooth and stress-free. Allen went above and beyond to help us get into a reliable vehicle, and we truly appreciate his patience, honesty, and dedication. He made us feel valued throughout the entire process and worked hard to find the best option for our family. If you're looking for excellent customer service and a team that genuinely cares about helping people, we highly recommend DriveTime and ask for Allen. Thank you, Allen, for making this such a positive experience. We couldn't be happier with our new car!

Awesome customer service, very professional and very helpful. I’m so Thankful for the Ford Edge I got. Most definitely will recommend Drive Time. My sales representative went the extra mile to help me with my purchase. All around the BEST place. Fair prices in General….

Excellent customer service And Tray was excellent, above and beyond, patient and answered every question. He made the process smooth and easy. My car is wonderful. I highly recommend Drivetime.

DriveTime had the car I was looking for, and it drove very well. I like that they had options on down payments. Since I couldn't afford more than $195.00, I only had a few options on the vehicles. The person that was doing the finalizing of the sale was not very informative. She didn't tell me about the 60-day down payment that would lower my APR, she didn't tell me about paying bi-weekly, and I felt like she wasn't interested in selling me that car, like I was wasting her time. The Drive Time computers were having issues, so it took us longer to leave. I would recommend this to a friend/family member, and I didn't get any incentive for this review.

The customer wrecked James was very helpful. He made sure everything I need to know. He told me he's making sure I was taken care of real good. He made sure I had everything I needed to do. He was very very once again helpful and I'm glad he was there.

It was a great smooth transaction. Alex was a amazing sales man. He answered all my questions. Very patient. Overall great customer service. I would recommend this dealership and Alex to anyone that’s looking and I came from Arkansas so he made sure to take care of me when I arrived. Great experience..

Very good experience! Very friendly from the time I talked to the online team to when I went to the location. Would recommend them to anyone looking for a vehicle.They will help find you what you are looking for. Pull the car to front door for you to look at and take for test drive. If it’s low of gas they will put some in for you after purchase.

My experience was very welcoming and helpful. I walked in unsure if I would find what I want. I test drove one car and loved it immediately. I was able to find a car I wanted easily and Kevin explained everything perfect for me and was very personable. Thank you again.

I was super impressed with how fast the process went. Drove an hour and 40 minutes away to get the car that I wanted. There were 3 things that caught my eye on the rear seat. There was a slight stain that I did not see in the pictures, not a big deal. On the back left side of the bumper there is a black Mark like a driver had backed into something that also was not visible in the pictures that I looked at and last on the passenger side rim there is a yellow mark and scratch. Which I did not see in the pictures and was not told about all in all. I'm happy with the car however I just after buying it roughly 3 days ago, I went to go and started it this morning and the battery was completely dead with warning lights all over the dashboard like a Christmas tree.

I had a great experience with DriveTime! Everyone on the staff was friendly, helpful, and made the process feel easy. Justin helped close my deal, and everything worked out really well. I'm so happy with my new Blazer. Thank you all for making the experience such a positive one!

My experience at the Drive Time in Round Rock and working with Terril ** was exceptional. He made the process so welcoming and he delivered what he promise. I would recommend him to anyone to go buy any car at Drive Time. I love my unique car.

I, like to say that The Service that I got at Drive Time, was Very Excellent and also the dealership members were very courteous and kind with goal Respect at all times, So this is My outstanding Review on the Drive Time dealership… and I would just like to say to you Thank for Your Service…

Darron was sooo awesome....I knew from talking to him things would get done correctly. He is definitely an asset to your company. I've been in the hospitality industry for 43 years and he's top notch.

Great service, easy to work with. They were timely and efficient. I got in and out the door in a timely fashion with the perfect car. I would not choose another car sales company. Courteous and friendly customer service.

Purchased a 2013 F150 from the Miamisburg location. Turned truck back in after 70 days of title not available to plate my vehicle in Indiana. I contacted the dealership, corporate office and Bridgecrest. I got 5 different responses over the the term of ownership. I got tired of everyone pointing the finger at each other but unable to get a solution.

Tameka at the Lakeland show room was amazing! She met with us twice and was so patient while we looked at multiple SUVs until we found the one that worked for us. Thank you for helping us find the perfect vehicle for our needs!

Thank you for helping me find the best fit. Davong ** was the rep. who made sure I was happy with my choice. I changed my mind next day and was given more options right away. I left with more than expected. Thank you again