DriveTime Reviews
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About DriveTime
DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.
- Quick application process
- Five-day return guarantee
- Options for all credit backgrounds
- Interest rates on the higher end
Helpful Reviews
What is DriveTime?
DriveTime.com is an online car-buying site with more than 140 dealerships across the United States. DriveTime has a streamlined process for financing and buying cars for people with different credit histories.
You can complete the application process online and see financing terms for the company’s thousands of used cars for sale without impacting your credit score. Each used car, truck, van or SUV includes a free AutoCheck history report and comes with a five-day return policy and a 30-day/1,500-mile limited warranty.
How does DriveTime work?
DriveTime’s dealership employees, referred to as customer experience guides (CEGs), are salaried employees who do not work on commission, which means you’re less likely to face pushy sales tactics. The company’s CEGs provide customers with the most useful information possible to help you find the right vehicle for your situation.
The DriveTime Advice Center on the company’s website has a wealth of resources on credit scores, auto financing and personal savings goals. You can search for the nearest DriveTime location on the company’s website to view vehicles in person.
DriveTime used car inventory
DriveTime has thousands of vehicles at over 140 locations in the United States, so customers looking for their next car or SUV have no shortage of choices. When browsing cars online on DriveTime’s website, you can view each vehicle’s safety rating, features, mileage and AutoCheck history report. DriveTime also accepts trade-ins.
DriveTime payment
All financing for a DriveTime purchase is done in-house, and the company is open to accepting any credit score, including no credit at all. DriveTime down payments will vary based on the price of the vehicle and the customer’s financial situation.
DriveTime features
Other features from DriveTime include:
- Two-minute online approval: All you have to do is enter some basic information, and in a few minutes you’ll know whether you’ve been approved for DriveTime financing.
- Free AutoCheck vehicle history reports: To see the full history of your vehicle and make sure it hasn’t been in any accidents, just view the AutoCheck report that comes with every DriveTime vehicle.
- Five-day return policy: If you are dissatisfied with your vehicle for whatever reason, you can return it to DriveTime within five days.
- Complimentary 30-day/1,500-mile limited warranty: This warranty will help keep you covered in case of an unexpected breakdown or another malfunction of the vehicle.
- Range of options for down payments: Depending on your current financial situation, DriveTime can allow for varying amounts of down payments.
DriveTime FAQ
Is DriveTime a “buy-here, pay-here” dealership?
Yes. You can apply for financing through a DriveTime location, which makes it a “buy-here, pay-here” (BHPH) dealership.
Does DriveTime work with bad credit?
DriveTime works with people with all credit histories, including car buyers with poor or bad credit.
Does DriveTime take trade-ins?
DriveTime does accept trade-ins. You can start the trade-in process online and complete it at one of the company’s physical dealerships.
Still have questions?
Is DriveTime good?
DriveTime is a good option for car buyers of all credit backgrounds who want a streamlined financing and purchasing process. DriveTime has more than just a wide array of used cars at fair prices. Additional features like a five-day vehicle return policy and a 30-day/1,500-mile limited warranty make it a solid choice for your next vehicle purchase.
DriveTime Reviews
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- 4,909,345 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 21, 2026
Based upon experiences of buying a car in my past I was honestly dreading my appointment yesterday. Once I sat down with Charlie ** I was put at ease instantly when I realized that he was going to do whatever he needed to do in order for me to get the vehicle I wanted but most importantly at a price point that I can afford. I signed the contract without the dread of getting in over my head. I'm over the moon with my new Wrangler, the warranty provided by DriveTime is only another reason why I left happy and worry free, I have told everyone I know that the place to go get a vehicle is DriveTime, it was seamless and stress-free my only regret is that I didn't go sooner.
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Reviewed June 17, 2026
Yesterday I had outstanding experience of great customer service. Starting from the top of the company which was manager Erica providing a follow up call to see if I had made to the store. Providing great input on the inventory of items that was on the parking lot. Once I arrived I was greeted with a smile and a handshake by salesman Michael **. He took is time to present the different options that was going to fit my liking within a car. Once I narrowed down my specific interest he laid out the last couple of options that was going fit my like. He gave me ample amount of time with no pressure while researching down to the specifics for each car. The paperwork process was very smooth. The manager Erica made sure all my questions were asked. I must say the facility was in A+ shape down to the restrooms and vending area. Please give this location of East Colonial Orlando 5 stars out of 5! Great Job!
Reviewed April 13, 2026
I freaking love Drive Time!!! My grandson and I were stranded, and I filled out so many applications to so many dealers. All of them but Drive Time said that I was either not approved or wanted an un-godly amount down. Spoke to Robert at the Salem, Va location and he was the ONLY one that told me what I needed to do and what documents I needed. When I arrived, he made it so easy. Got me into such a beautiful SUV with only $200 down. He took time with me making sure I understood everything about the papers I was signing to my options and what my vehicle choice had to offer me. We walked around the vehicle, and he showed me all the features it had and how to work it. Before I drove off in it, he made sure I had all the apps I needed downloaded, auto pay set up, made sure I did not have any questions and even set my phone up to my radio. I highly recommend Drive Time!!!!!
Reviewed April 11, 2026
I had an absolutely outstanding experience with Amber ** and Kenny, the General Manager at DriveTime! From start to finish, they went above and beyond to make sure I was taken care of and driving away happy. Amber was truly amazing—professional, patient, and incredibly dedicated. She worked tirelessly to find the best options for me and made the entire process smooth and stress-free. You can tell she genuinely cares about her customers and wants the absolute best for them.
Kenny, the GM, was just as impressive. He stepped in to make sure everything came together perfectly and helped secure the best deal possible. Their teamwork and commitment really made all the difference. Thanks to both of them pushing for me every step of the way, I’m now driving off in a brand new 2025 Nissan Sentra, and I couldn’t be happier! If you’re looking for a team that truly works for YOU and makes things happen, I highly recommend reaching out to Amber ** and Kenny at DriveTime. They exceeded all my expectations!
Reviewed April 9, 2026
I do believe I have now reached a level of automotive satisfaction normally reserved for lottery winners and folks who inherit well. Let me tell you about a gentleman by the name of Colt over at DriveTime. If charm, competence, and an almost suspicious level of patience could be bottled, labeled, and sold, it would have Colt’s face on it. The man handled my car buying experience with such grace you would think I was being fitted for a tuxedo instead of signing paperwork. Not once did I feel rushed, confused, or like I needed a translator for dealership jargon. He explained everything so clearly I briefly considered asking him to come home and organize my pantry. Now, onto the crown jewel of this entire affair, my Cadillac Escalade.
This is not a vehicle. This is a rolling declaration of success. This is what happens when comfort and power shake hands and decide to show off a little. I sit higher than my problems, glide smoother than sweet tea on a summer porch, and quite frankly, I suspect lesser vehicles move out of the way out of sheer respect. If this Escalade were a person, it would own land and give excellent advice.
And yes, I am a returning customer, which in my world is about the highest compliment you can give. I do not return to places that do not treat me right. DriveTime, and Colt in particular, made sure I felt taken care of from the moment I walked in to the moment I drove off like I had somewhere important to be. If you are considering buying a vehicle, do yourself a favor. Go see Colt. Shake his hand. Let him work his magic. And prepare yourself, because you just might leave feeling like you have upgraded not only your car, but your entire outlook on life. Five stars. Possibly six if you count how good I look driving this Escalade.
Reviewed June 23, 2026
Everything is OK. Would have been better if gas tank was filled. The Only gas was from test drive. Had to go BJs to fill gas tank.
Reviewed June 22, 2026
It was probably the best experience I ever had at a dealership. Ryan ** was very knowledgeable and very nice to work with. I would definitely suggest to my Friends and Family about buying a vehicle through DriveTime.
Reviewed June 22, 2026
I really like the 2020 KIA SOUL GT LINE however, I'm not completely satisfied with my purchase of my particular 2020 KIA SOUL GT. 1. THE PRICE is too much for the overall condition of the car. 2. THE PAINT has started to peel on the driver's side and blemishes in the paint have appeared since washing the car. I bought wax and polish to get the back to a better shine but I'm concerned that more paint will peel off. 3. THE PET ODOR was not expected and upon further inspection and driving the appearance of dog fur wasn't appreciated. 4. THE CHECK ENGINE LIGHT is on THE day after I purchased $24,000 vehicle!!!! Now I can live with the small inconsistencies and NORMAL wear and tear what the check engine light and the paint job on this car. It needs to be addressed and rectified or I'm thinking about maybe returning return the Car...
Thank you for leaving your review, Matisse Morrison. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Reviewed June 21, 2026
Car started violently shaking 10 minutes after left the lot. I called and told them and they gave me an 1800 number to get options on where to get the car fixed. I should not be doing this crap this soon. I hope I didn’t just purchase another lemon.
Thank you for leaving your review, Annetta Walker. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Reviewed June 21, 2026
Mrs ** was the best representative I have ever bought a car from. The DriveTime on the North of Houston. I will be telling me family and friends how easy it is to buy a car if you have a great job.
DriveTime Company Information
- Social media:
- Company Name:
- DriveTime
- Company Type:
- Private
- Year Founded:
- 2002
- Address:
- 1720 West Rio Salado
- City:
- Tempe
- State/Province:
- AZ
- Postal Code:
- 85281
- Country:
- United States
- Website:
- www.drivetime.com
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