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Direct Express Auto Transport

Direct Express Auto Transport
Overall Satisfaction Rating 3.00/5
  • 5 stars
    4
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    4
Based on 8 ratings

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Direct Express Auto Transport is a car shipping company that offers auto transport services across the continental U.S. Opt for expedited shipping if you need to make a move fast — some pickups are even available the same day. Enclosed shipping and shipping for inoperable cars are also available.

BOTTOM LINE

Direct Express Auto Transport’s best feature is its hassle-free quote. The company might not have terminal-to-terminal or international shipping, but its door-to-door and expedited shipping options work for most people.

PROS

  • Door-to-door shipping
  • Expedited shipping options
  • Easy quote process

CONS

  • No international shipping

Top Direct Express Auto Transport Reviews We Found

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Rated with 5 stars
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Verified Reviewer Verified Buyer

The drivers communicated with me throughout the whole process. Scheduled a drop off time and arrived at my door in a timely fashion. Thank you Direct Express Auto Transport for making this process a stress free one. 5 star!!! Highly recommend.

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Rated with 5 stars
Verified Reviewer

This is the greatest company, any future business that I have will be given to them. I booked them and within one hour they contacted me for scheduling. They were on time for the delivery and I couldn't be happier.

Read full review

About Direct Express Auto Transport

Direct Express Auto Transport offers shipping in all 50 states with regular, expedited or rush service. Direct Auto Transport ensures hauled vehicles for up to $150,000 in physical damage. Since 2004, the company has transported more than 200,000 vehicles, making its shipping experience a valuable addition to its other services.

Direct Express Auto Transport cost

The most significant factors that determine how much it costs to have Direct Express Auto Transport to ship your vehicle are:

  • Distance of route
  • Pickup and drop-off locations
  • Size of the vehicle
  • Vehicle weight
  • Vehicle condition
  • Ground clearance
  • Open or enclosed shipping
  • Time of year

For a basic idea of costs shipping a running, late-model sedan with open transport, we have provided the table below:

Example costs from Direct Express Auto Transport

RouteAverage cost
California to Texas$800
Florida to California$1000
Illinois to California$850
Within California$500

You can receive free region-specific quotes without the need for personal information on the Direct Express Auto Transport website. You can also call Direct Express directly for a quote. You need to pay a small deposit for transport, but the company provides a full refund if you cancel an order.

Direct Express Auto Transport shipping options

Enclosed options are available to protect for classic cars and other valuable vehicles from road damage. Open transport options are typically appropriate for most other vehicles — built-in insurance covers most car damage that may occur on the route. The company ships operable and inoperable vehicles, but expect an additional fee if your car is inoperable.

Direct Express Auto Transport only ships door to door and does not offer terminal-to-terminal shipping, which is a service that lets you drop off and pick up your vehicle at a location near your home. It also does not provide international transport.

Direct Express Auto Transport FAQ

Should I do open or enclosed transport?
We recommend open shipping for consumers on a budget. However, if you have a classic or valuable vehicle that you want to protect from the elements, you should consider enclosed shipping.
When should I book with Direct Express Auto Transport?
Booking from two days to two weeks in advance is typical. Booking further in advance often provides better options and lower costs.
How long does it take for Direct Express to pick up my car?
About 90% of orders with Direct Express ship within a week or less.

Do we recommend Direct Express Auto Transport?

Direct Express Auto Transport might be a good option for you if you’re looking to ship your car a long distance quickly. Their door-to-door shipping is convenient. Keep in mind, though, that it doesn’t offer international shipping. Some consumer reviews mention issues like the company missing pickup dates and poor customer service. If you’re considering Direct Express Auto Transport, it can’t hurt to compare quotes from several companies to weigh your options.

Direct Express Auto Transport Reviews

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How do I know I can trust these reviews about Direct Express Auto Transport?
How do I know I can trust these reviews about Direct Express Auto Transport?
  • 2,382,822 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
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Verified Reviewer
Original review: Sept. 4, 2019

So this is interesting. Sorry for the length - I'm moving, so this is me attempting to ship my M3: 8/20 - Set up an order to have my car shipped out of Florida w/ first available date of 9/3. Radio silence until - 8/30 - Hurricane Dorian becomes a threat to Florida, so I ask that the shipment be moved up to today (8/30). That same morning, I'm assigned a truck. Great! I'm told I'll be contacted shortly to organize pickup. First odd email after asking if shipments come on weekends: "Yes, they do. Especially if they are from out of state. Nothing else better to do." Ok..

8/31 - Still no word from anyone. Call the carrier through the number they left me, get a lady with a screaming baby in the background who has no clue what's happening. Says she'll call me back shortly. Get no call back. 9/1 - Am informed via text message that the truck actually broke down two days prior and that they won't have it fixed until the following Wednesday. Ok, weird, not sure why someone didn't just tell me this and remove my listing from that truck but fine, I'll let them know to do it myself. 9/2 - Dorian no longer a threat to Florida, especially west coast where we won't even see clouds or a breeze.

9/3 - Silence again. I send an email reiterating the importance that the car be out of the state: "Please let me know if you’re unable to locate a carrier, as I will attempt to go with another company. It is an absolute must that this car be on a truck and headed to its destination prior to Friday, no exceptions." 9/4 - Silence again. I send a follow up email: "Good morning. My last email went unanswered. I want to make sure that the urgency is understood and that you're doing everything in your power to have my vehicle picked up by Friday. Thanks" Check out this email I get back from the President of the company (Mike):

"Hurricane Dorian has effectively sidelined transport carriers until the threat to Florida has subsided. As you can read and see in the news, Dorian is hovering off the Florida coast at this moment. Tampa Bay will likely escape its wrath, but nobody with a brain is taking any chances and the wiser move is to wait and see. We have your vehicle listed as available just in case some idiot wants to risk his life and tons of money in possible damages. The likelihood your car leaves Florida before Friday is slim to none." This guy is funny. Here's the thing though - when shipping an expensive car, you want it handled by a professional w/ customer service experience, not whatever this is. Poor communication, snarky emails, not worth it. Go with another service.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 16, 2019

This is the greatest company, any future business that I have will be given to them. I booked them and within one hour they contacted me for scheduling. They were on time for the delivery and I couldn't be happier.

4 people found this review helpful

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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: June 3, 2019

    This has got to be the worst of the worst. I have been on the phone for the entire day,, not to mention for the last 2 days I was continuously hung up on,, and when I did get to speak with someone he was very rude and made it seem like I was taking his time away from something very important, and not only that I was told that I had to wait 5 days to dispute the charges because the company 5 days to do something. I was told to contact the company myself and fix it. Well I had already done that and the lady at the said company said that they had over 100 calls since last Friday stating that their company was taking funds from Direct Express and I tried to inform the moron from Direct Express but he continued to talk over me and hung up. Why is the government using these people? It's a joke. Did the government get a discount contract from them? They need to be shut down.

    6 people found this review helpful
    Rated with 5 stars
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    Verified Reviewer Verified Buyer
    Original review: July 24, 2017

    Jessie provided outstanding customer service throughout the whole process. Within hours of placing my request, my vehicle was being picked up and being placed on an enclosed carrier. Most companies wanted more money for an an enclosed carrier. Not Direct Express Auto Transport. The drivers communicated with me throughout the whole process. Scheduled a drop off time and arrived at my door in a timely fashion. Thank you Direct Express Auto Transport for making this process a stress free one. 5 star!!! Highly recommend.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 14, 2017

    I needed to ship my truck from California to Alabama and Direct Express Auto Transport had the best price. And, for an additional $150, it would be picked up in 1-2 days with 95% certainty. Completely false and misleading. After 5 days of calling and getting excuses, I canceled the order. Who knows if I'll get my deposit back. We'll see.

    26 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 4, 2016

    I needed to ship my car down to Florida for college and Direct Express Auto Transport made it easy and nearly painless. I received my car in a reasonable amount of time and with no problems. Would definitely use again.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 1, 2016

    From the first step of getting multiple quotes to the actual delivery of my car, the experience was quite easy. I have never transported a car, the customer service rep was informative and answered my questions - actually added additional info that I didn't ask for. The Driver arrived a day earlier than was noted in the confirmation email - which was great. Also, the selected Driver was friendly and professional - and suggested a few things that made the car transportation easier. Yes, I would recommend this company.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 7, 2016

    I paid for 7 days or less to have my vehicle picked up and delivered door to door. I was flexible so I made my car available 2 weeks prior to actually needing it shipped. After a week of the car being available for pickup and not hearing from the company, I called and was told to be patient, even though I paid for the car to be shipped by then. I called each day for the next week, to the annoyance of company, as if it was my fault that my car wasn't shipped yet.

    After the 2 week mark, they told me I lived in a small town and recommended I offer more money AND drive my car acetal hours away to make it a more appealing pickup for drivers. So much for a guaranteed low price and door to door delivery. I ended up cancelling the shipment and booking it with another company which got it picked up the next day. Terrible false advertising and terrible customer service.

    23 people found this review helpful
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    Direct Express Auto Transport Company Information

    Company Name:
    Direct Express Auto Transport
    Year Founded:
    2003
    Address:
    321 San Anselmo Avenue
    City:
    San Anselmo
    State/Province:
    CA
    Postal Code:
    94960
    Country:
    United States
    Phone:
    (800) 600-3750
    Website:
    www.autotransportdirect.com