Direct Express Auto Transport Reviews

This company is trash. They confirmed a price and a 8 day pickup window to have my car transported from FL to MA. 20 days later and they still haven't picked my car up from a lot that is costing me $ every day. When I call them they said they priced the job too aggressively and they can't get anybody to ship my car. Is that my fault?? Now they say I should pay more $$ and I "might" have a better chance of getting my car (no guarantee). These middlemen need to be better regulated and penalized for their unscrupulous business practices. I advise all to avoid Direct Express Auto Transport and their bait and switch tactics.

Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or update you with any issues or delays. First and last time I will ever use this company.

Company reached out and resolved the issue. I am happy with the resolution and have no further issues with the company. Website does not allow me to update original review beyond this brief blurb. I would delete the review here if possible but that does not seem to be an option either.

This was my first time using any Auto transport service and I'd be remiss if I did not boast about the amazing job Direct Express Auto did in delivering not but two of my vehicles. Direct Auto Transport maintained constant communication, professionalism prior to picking up and delivering my 2006 Acura TL from CA to ID days earlier than expected. After reading several reviews with Direct Auto Transport, I decided to go with them. My CSR Jessie was awesome in handling my request especially as my dates changed due to this being a military move cross country; Nonetheless, Jessie was patient and answered all my questions. My vehicle order number was **. I was notified by the driver that he was about an hour out from my house. He delivered ahead of schedule and we completed a flawless inspection! Will definitely book again in the event I relocate again.

Warning. Warning. BEWARE! Bait and Switch. Do NOT use this company. They use bait and switch tactics. They bid a low internet quote that they know would not ship at that price. Customer service is like dealing with petulant children. Don't waste your time with this unprofessional small business. FOLLOW UP....To be clear this disreputable company uses bait and switch tactics. They quoted a price of 720.00 for shipping and told me it would ship within 1-10 days. Then had a carrier select the car so they could charge my credit card. That carrier subsequently deselected the car but these people still charged the 200.00 deposit to my CC. After two weeks they said I could add 100.00 to the price. Do yourself a favor go with a reputable broker that does not use unethical business practices.

So this is interesting. Sorry for the length - I'm moving, so this is me attempting to ship my M3: 8/20 - Set up an order to have my car shipped out of Florida w/ first available date of 9/3. Radio silence until - 8/30 - Hurricane Dorian becomes a threat to Florida, so I ask that the shipment be moved up to today (8/30). That same morning, I'm assigned a truck. Great! I'm told I'll be contacted shortly to organize pickup. First odd email after asking if shipments come on weekends: "Yes, they do. Especially if they are from out of state. Nothing else better to do." Ok..

This is the greatest company, any future business that I have will be given to them. I booked them and within one hour they contacted me for scheduling. They were on time for the delivery and I couldn't be happier.

This has got to be the worst of the worst. I have been on the phone for the entire day,, not to mention for the last 2 days I was continuously hung up on,, and when I did get to speak with someone he was very rude and made it seem like I was taking his time away from something very important, and not only that I was told that I had to wait 5 days to dispute the charges because the company 5 days to do something. I was told to contact the company myself and fix it. Well I had already done that and the lady at the said company said that they had over 100 calls since last Friday stating that their company was taking funds from Direct Express and I tried to inform the moron from Direct Express but he continued to talk over me and hung up. Why is the government using these people? It's a joke. Did the government get a discount contract from them? They need to be shut down.

Jessie provided outstanding customer service throughout the whole process. Within hours of placing my request, my vehicle was being picked up and being placed on an enclosed carrier. Most companies wanted more money for an an enclosed carrier. Not Direct Express Auto Transport. The drivers communicated with me throughout the whole process. Scheduled a drop off time and arrived at my door in a timely fashion. Thank you Direct Express Auto Transport for making this process a stress free one. 5 star!!! Highly recommend.

I needed to ship my truck from California to Alabama and Direct Express Auto Transport had the best price. And, for an additional $150, it would be picked up in 1-2 days with 95% certainty. Completely false and misleading. After 5 days of calling and getting excuses, I canceled the order. Who knows if I'll get my deposit back. We'll see.