About Circle K Gas Stations
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On a Sunday evening in June '21, I did what I normally don't do and went inside a Circle K convenience store. I normally pay at the pump but I was there to buy some PowerAde. I was surprised to see that the PowerAde 32oz bottles were on sale - 2 for $3.33. The store was very clean and I was impressed with that. However, that's where it went south.
I got in the shorter of 2 lines and there were 3 others in front of me. I noticed the cashier took the most time with the customer immediately in front of me as they joked around a lot conversing and laughing for at least a couple of minutes. However, when it was my turn the cashier acted confused...and said I need some change to the other cashier. I waited patiently while they broke quarters. Then he scanned my 2 PowerAdes and it rang up like $6.
I pointed out that they had a sign on the door they were selling them for 2 for $3.33 and feel free to check. He stammered and muttered for a full minute before he came back with a response which was, "Ok...that will be $4.59." I was like..."Sir...did you not hear me - I just said you have a sign on the door that it is 2 for $3.33." He looked even more confused and fumbled with the drawer and then asked the cashier to the left that he needed a correction. She seemed like she was a manager. I had 4 $1 bills on wanted to them to give me the exact correct change like most places do and was prepared to wait until they did.
He whispered to her the amount he thought it was and ignored what I said and when she came over and said I'm adding a discount. When she walked away he made no effort to adjust the amount and just handed me a few coins. I called him out on it and the line behind me was growing. He got mad and shouted aloud..."You make me sick....that's why I hate ** like you"....then walked away and said I'll take someone in the next line.
I told the other cashier. Having witnessed him act out she came over and corrected the correct change issue. I told her his behavior was inappropriate and he is not mature enough to work there and probably needs to be let go asap. She nodded in agreement, I got my correct change, walked out with my 2 Powerades and left. However, things could have gone very differently and I've witnessed violence from customers who responded when it was a moneygram or western union that involves a couple of hundred when the cashier was disrespectful.
I have heard of bad reviews from other patrons of gasbuddy and getupside of Circle K claiming they like to shortchange people so you gotta watch them like a hawk. I've also heard stories of when altercations break out between 2 immature ** minded people of any race. My goal was not to fight or have fired some saggy pants wearing young "boy" playing cashier who wasn't mature. However, I share this because I know of people who could potentially have jumped across that counter and put themselves, him and others at risk b/c once the irrational behavior line is crossed people often fail to think through consequences. Management, please do your best to screen against hiring hot heads that could cause more harm than good.
Went in to Circle K to do a quick exchange of my Amerigas propane cylinder. Girl at the counter said that she was all by herself and if I could wait out by the outside caged cabinet, she would send the other person out as soon as he got back. Waited for 10 minutes and no one showed up so I went back in the store to see what was going on. Asked they guy why no one came out to exchange my cylinder of which his reply was, "they have no cylinders left to exchange." Why in the world didn't they come out and tell me that? No problem, went across the street to Walgreens and got a Blue Rhino cylinder for two dollars less and great customer service! Tell me again, why go to Circle K?
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Easy pay enrollment requires drivers license number, bank account information, last 4 digits of social and then I got an email saying they needed a copy of the first page of a utility bill or 1st page of my bank statement. This seems way too extreme to me so I cancelled everything. The IRS.gov website didn't ask for even half this much information when I set my account up with them. It certainly isn't worth saving a few bucks at a gas station.
@circlekstores My husband was just at the store at 8023 Cumming Hey, Canton, Ga 30115 to buy wine. He chose some bottles from a shelf marked $6.99. He was chatting with another customer and didn’t immediately notice that he was charged almost $30 per bottle. Afterwards, he tried to return it and was told to, “call the cops if you’ve got a problem.” The clerk then went on to mock my husband to his friend that was checking out after him. Is this really the level of customer care you are striving for? Please let me know what you are willing to do to try to rectify the situation and to improve the customer service situation in your store. Thank you for your time.
The store on Wrightbro Rd without the deli. I was in yesterday. The cashier was rude and unprofessional. She yelled at me and wouldn't let me get my items because she was upset because her relief didn't show up. I was very so ashamed and it was other customer there, and I'm sure that's not her first time because she was very comfortable with her actions.
This is a store I regularly go to because it is so close to my house. I've never really had any problems with the customer service before but the other night was very different. There was a woman named Linda, that I have never seen working the night shift, working that night. I'm assuming she is relatively new given the way she handled the situation. My gf, her friend and I went into the store and the girls were looking at the ice cream machine which had a caution tape sign on it but nowhere on it said do not use. Also there was water all over the floor in front of the machine but no sign notifying us not to go down that aisle or wet floor sign. All of the sudden she runs over to us and was almost yelling at us to get away from the machine and was like "can't you see it's not working! You cant be over here!"
Then to my surprise she says "actually the store is closing! Buy your items and get out! The store is now closed!" At this point I'm extremely shocked by her reaction. I'm not sure if it was really the ice cream machine she was freaking out over or just us because we were the only ones in there besides one other man. I refused to purchase anything and we left to go down the road to QT. As I'm driving back to go home I noticed almost the entire parking lot was full and she in fact did not close the store. This honestly made me feel like she was judging us for some reason and I just can't seem to think of any reason she would have done that to us.. Not sure if I'll ever be going back there past 10 pm.
I have an issue with a company who profits in the billions forcing consumers to take on credit card charges due to the change shortage. Other companies are working the issue without resulting to credit.
I thought the easy pay was a good idea. It showed that their NSF fee was $40. My bank charged $30. I received an email saying that I had an NSF for $51, I shortly after got a call about it. I had not made it to the bank overnight and they ran the account again for the $51 & the $40 separate. So that way it charged my account $30 twice, before 9 o'clock the following day. They have employees that can go in and continuously take your money, even if it's fees to make your life harder.
I went to two different stores and there were MANY customers with NO MASKS. I asked and your store policy is to NOT enforce mask wearing even though the state and CDC highly recommend it. SO until you enforce the policy I will NEVER shop in your store for any reason!!!
I use Circle K at least 400 Gallons per month via EasyPay- during Covid pandemic I was work challenged and for the first time realized I had no funds in my debit - I called Circle K same day and they could not remove the 25.00 fee because they said they did not care or have a policy for the pandemic in place - They have just lost a loyal customer!
Circle K Gas Stations Company Information
- Company Name:
- Circle K
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