Carvana Reviews

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

I find Carvana is a reputable used car dealer. This is my second vehicle purchase. Unfortunately the first car had to be returned due to faulty transmission. Carvana is a super simple buying experience and it’s always exciting to see the car being delivered to your house. The only improvement I would say for Carvana is their policy on the tires that come with the car. They keep old out of date tires on the cars they sell. The criteria is as long as it has the correct tread depth they are good with it. Every car they sell should come with new or near new tires. The other thing that I have noticed is specifically with buying a BMW i3. The Charging cable was rusted out and a cheap after market charger missing the 110 adapter.

The overall experience was good. Picking up the car was fun with the token and watching your car come out. Even more when it’s a corvette instead of the family SUV prior. The AI answered most of my questions and were helpful. There was a young nice lady that called me about my pre approved check that saved this review. The one thing that almost had me cancel the deal even with 1200 non refundable payment was the gentleman that called me prior to the lady. It in the chat as well for reference. He couldn’t answer my questions and just told me to follow the instructions he gave me. Felt like a scam call and was rude and almost tainted the deal. His customer service pain and simply sucked. I don’t even remember his name and it’s the one time I wish there was a survey after the call. I could go on about his service.

I recently sold my car to Carvana at the Spring, Texas location, and the experience was impressive from start to finish. I’m a firm believer in giving credit where it’s due—especially when a company nails the "user experience."

The buying process was overall pretty good. I would say that having to get insurance within less than 24 hours of the order seemed a bit much and forced me to go with an option I may not have chosen otherwise. I will say that the extensions on the loan going forward (the bank was holding it up doing their paperwork) was much appreciated. Vehicle delivery was great. Done in about 20 minutes. The woman who delivered it was very nice and answered all the questions I had. I was able to find some damage and issues that weren't included in the photos. The tailgate has a dent in it with paint missing. There are also some decent scratches on the tailgate.

I purchased a 2023 Mercedes-Benz C-Class on 5/6/2026 for nearly $40,000 cash. At pickup I immediately noticed a chip in the windshield and flagged it to the representative who walked me through my paperwork and explained the 7-day policy. I spent the full week driving the car to make sure there were no other issues before submitting my claim. On Day 6 (5/12/26) I submitted through Carvana's platform and received a confirmation email stating I'd hear back within 48 hours. I never did.

Carvana has no quality control. They shipped my Tesla Model 3 with a charge cable that wouldn't fit my car on one end and wouldn't fit my household outlets on the other. They said they would ship me an adapter for the Tesla but it would take a couple of days to get here. I then borrowed an adapter from a friend who owns a Tesla only to find out that the EV cable had an unusual plug that doesn't fit any of my household outlets. I have had the car three days now and have only been able to drive it a little because I can't charge it. I have ordered my own adapter but it won't come in till Monday or Tuesday which is 4 to 5 days of my seven day evaluation period. I love the car but hate Carvana. I will never use them again.

Great purchase and delivery experience. The detailing in the interior was terrible. White spots and streaks everywhere! Customer service said all they could do is provide a $100 cheque to me. Your detail people need to use the right detailing solution!!!! It was terrible to receive a CST looking like that.

This is the second car I have purchased from Carvana. I like the simplicity, the ease, the integrity, the honesty of Carvana when making a purchase. I also like the 7 day return policy. I don’t have to jump through hoops. It’s straightforward. Thank you.

It was very easy to navigate the page and look at the details of the vehicle. I really appreciated the Carfax being included as well. The terms of the loan were very easy to read. The instructions were very detailed and easy to read as well. Great communication via email and texts from the time the vehicle was purchased to the end of the warranty. The delivery went well and the driver was really friendly and professional. I appreciate the documents being available to download. Great purchase and so happy with the process so far! Thanks!

Getting my car through Carvana was incredibly easy and straightforward. The financing options were very fair and ended up being close to what my personal credit union, Navy Federal, offered. Throughout the shipping process, they provided regular updates on the vehicle’s location and delivery status. On delivery day, they called a couple of hours before my appointment to make sure I had everything needed for a smooth pickup. After getting the car, I took it to a dealership for a full inspection to check for any damage, wear, or mechanical issues. The only items that needed attention were the cabin air filter and rear brakes. Other than that, the vehicle was in excellent mechanical condition. Overall, it was a great buying experience, and I was very satisfied with the condition of the car and the level of communication throughout the process.

I had the best customer experience with Carvana. Any time I reached out for help their advocates were so friendly, kind, and helpful. I had some untimely and unfortunate things personally that affected when I would be able to get my new car and they were so understanding, helpful and kind.

Did not help at all. So far I don’t have a claim number for some of the cosmetic repairs that were not disclosed. Upon seeing car in person on 5/29/2026 multiple cosmetic and undisclosed issues were found and they said everything would get fixed but already had denials before it was even looked at was only allowed to upload 2 images for the excessive wear damage to rims including one that looks cracked was denied again today after uploading 25 pictures which are now on the BBB and next is state attorney general. While you may see it as cosmetic I see it differently when I’m a traveling nurse. I love the vehicle itself, just want Carvana to honor their word and fix. Bad enough I have to buy new tires. Oh and we were looking at buying a second vehicle through my husband but after this experience will look elsewhere

I had a great experience buying a vehicle through Carvana. My credit is not the best, so I was unable to find traditional financing through other dealerships. I found a few vehicles on Carvana in my budget with a low down payment and a low monthly payment. The car I chose has low mileage for its year, and I had it inspected through an independent mechanic and he confirmed it is in great condition! This was my first time buying a car, and the process was simple. Representatives called me and walked me through the more confusing parts like state-specific laws and paperwork.

I have been happy with Carvana ever since we bought the 2024 Hyundai Tucson. So, we purchase one. I am, however, a little disappointed that in the description of the car online, it was not noted that the actual physical key, not the fob, but the key that helps to access the car in the event of the battery dying, was not mentioned as not available.

The first Range Rover had zero radiator fluid and a missing pillar and had to be returned. The second one shakes at the front end, and I am still having issues a week later finding a shop to even look at it. In a nutshell, shop local, test drive, spend the extra money for the peace of mind. I wish I would have just kept my trade in and went to out local dealer. This has been nothing but a nightmare that was a birthday/divorce gift to myself… YAAAY ME.

The purchasing process was a bit difficult. The AI tools did not recognize my name on a document and I had to call multiple times to get it corrected. Also the app did not show a button when asked to confirm my employment. I had to call again. However, the CSRs I spoke to were very nice and helpful. Upon delivery day the driver was a great guy. A+ delivery. I inspected the car and my tires were overinflated by 13 psi on 3 tires and 6 psi on the 4th. I’m almost certain they are not balanced. The car also has new pads but a warped rotor. Inspection and repair gets an F. There is plenty of room for improvement at Carvana.

Horrible customer service!! Sold a car that needed work done immediately and have given zero help. I will never recommend them to anyone.

Carvana's process for trading in and buying a car is flawed, and places financial burden on the buyer when things don't work out. In addition, Carvana offers little in the way of solutions, placing the burden again, on the buyer. Yes, the customer service reps were available, and the chat-bot (Sabastian) is actually helpful, but their ability to provide solutions is extremely limited, apparently by management.

My experience with Carvana was great! From picking a car to getting thru the buying process and getting approved everything was simple and easy to understand. Living in a very rural area caused a little trouble with residence verification but I got really good help from the customer verification team I contacted. Both representatives I spoke to were super helpful and understanding with my special situation and were able to help me get thru the process. After getting over that part everything went super quick and easy. I really appreciate the help, understanding and reassurance I received from both reps who helped me.