Carvana Reviews

Unfortunately the first car we got had a subtle issue that you wouldn’t have noticed unless you took it on a hill or a faster road. I noticed it about 3 hours after I had the car. I reached out to Carvana and within seconds (literally) I had a list of in network mechanics to take it in to. The next day, because it was after hours, I made an appointment with a mechanic from the list. It had early transmission failure. The mechanic helped me get a claim started to fix it. The process was easy. In the end we decided not to keep that car and swap it for another car.

I called Carvana from the car on the drive home and told them was the mechanic said and the lady I spoke with helped me narrow down cars I might like. When I got home I got on the computer and she had a list of cars that fit within our parameters saved to my favorites. Of course we could shop any on the site but we did end up choosing one of the ones she put on the list. The process to swap the car was literally as easy as saying we will take that one. They brought us the new car and picked up the first car. Everyone we spoke with was kind, friendly, and amazing.

When it comes to customer service they really have exceptionally great customer service. As we approached the end of our 7 day money back guarantee we got a email about or registration. Prior to buying a car with Carvana I had called the DMV and Carvana to find out about the costs of tax tag and title and was told Carvana handled it. In most cases this is true. Unfortunately whoever I spoke with didn’t realize in Oklahoma they can’t pay it for us. They do start the process and our metal tag came and they are sending a file that we will just take to the DMV so the final registration process will be super easy. However the surprise of now needing to pay the $800 in tax tag and title costs wasn’t a very nice surprise. It was a communication error. In most states they do work those costs into the final price of the purchase but not in our state.

After speaking with Carvana they have said in the future they will train the representatives to double check that information based on the buyers state before saying they cover it so there aren’t any surprises for future customers. Overall I would recommend Carvana. Despite the communication error this has been hands down the best car buying experience I have ever had. After buying from Carvana I do not think I will ever buy a car from anywhere else.

To make a very long story short, the tow company initially reached out at 10:15 p.m. to say they arrive within the hour to retrieve the inoperable vehicle. However, they did not arrive at my home to retrieve the inoperable vehicle until 2:40 a.m. Yep, 2:40 IN THE MORNING. Lights flashing, backup alarm sounding, chains rattling then the vehicle being drug out of a garage. I. Was. Livid. The following morning, I placed a call to Carvana to relay my experience. They were most apologetic and assured me that was not the norm.

When the replacement vehicle arrived a short time later, the driver asked me to again tell my experience with the tow company, which I did. He was appalled, most apologetic, and assured me that was not how Carvana conducted business. Other than the fact that I had to return a brand new 2026 Jeep due to 21 failure codes then was jolted from bed at 2:40 a.m. by a tow truck in my driveway, my experience with Carvana themselves was great. The Jeep failure and unacceptable time of the tow company's arrival were no fault of Carvana. I have recommended them to several people and will use them again in the future.

Anyone skeptical about Carvana, don’t just rely on negative reviews—base your opinion on your own experience with them. Just make sure to get an inspection; everything should be fine if that’s done, and that’s why Carvana gives you that peace of mind within the seven days—to trade it in or cancel if you’re not happy with your decision. They also offer 100 days for any issues with the vehicle, during which you can take it to a mechanic, and they’ll cover the necessary repairs. That’s a great reassurance for buyers. If you're looking to buy a car, I say definitely give them a try. I highly recommend them; you won’t regret it.

The ability to have your vehicle delivered to you like DoorDash is a huge plus for me since I don’t really enjoy going to dealerships. Everything worked out perfectly. Give Carvana a chance; in my opinion, they are the best when it comes to buying cars online. My car was delivered to me and almost like new condition. Everything just beautiful.

They did let me inspect the car and test drive it and ask me if I had any questions. By the time I got back from my test drive they were in the truck waiting to leave. Just felt like they were in a hurry. I really didnt have many questions anyway because everything you need to know is on the website, very clear and detailed. The whole process only took like 20 mins which is great compared to sitting in a dealership for hours waiting on salesmen. You sign most of the papers online quick and easy, only a few things to sign at delivery.

I also appreciate having 7 days to decide if I wanted to keep the car. I knew on day 2 I was in love with my car. The Honda warranty was all the assurance I needed. Not sure how smooth the process would have been if I wasn't happy, or wanted a return. Overall I am extremely happy with my car from Carvana and the experience was fast and easy, will probably never go to a dealer again. I would just recommend anyone using Carvana do a lot of research on the car youre buying ahead of time, the Carvana website was very detailed and helpful in this process.

Why did he not address me, signing the documents first and foremost? Then he sent those documents to my smartphone (which took a while to show up on my phone). It was hard to read where I needed to sign. Why did he not have it on his tablet? A couple of years ago, I sold my car to Carvana, and the Advocate I had was exceptional. I signed all the documents on his tablet. Then, as I was taking the car for a drive, I had these stickers on the driver's side window, and they were very distracting while driving. Vinny removed them, but one left a huge amount of residue on my windshield. I am still trying to get it off.

Lastly, I was trying to open the trunk with the key fob. I tried opening the door with it, too. It would not work, I figured it out. It was likely the battery. Vinny suggested I get a certain battery, a CR2032, or something like that. Later on, I purchased one on Amazon and had it delivered the same day. Guess what...Vinny gave me the completely wrong battery model number. Now I have to go to the UPS Store to get a refund. In the meantime, I later found out it is another battery model number for my exact key fob. Vinny was in his delivery truck when I tried to flag him down to come help me open the trunk manually with the key. He simply sat in his truck, ignoring me. I was in full view, and I know he saw me. That was literally the dealbreaker for me dealing with this inept Advocate of Carvana. Overall, it was highly frustrating with the delivery, but the car is a dream. Thank you.

Fast forward about a week, I exchange for another 2025 Model 3 Performance with 17,500 miles. This one cost me more, had more miles as well without any compensation for this. I bit the bullet and moved on, this car arrived and was better than the last but also has undisclosed damages including 2 dents about 2-3” in length each, fairly large dents to not be mentioned. Along with a lot of other not mentioned scratches, dings, dents, that I just ignored and didn’t even mention. My claim to have the dents repaired was denied for normal wear and tear which was also unfortunate as this was such a cheap repair that should have been covered in my brain as it wasn’t disclosed at all not visible in the 360 degree photos, but I ate the cost as I just wanted it done and was denied 2 times.

The claim was being denied after an advocate told me, “if you can’t see it in the photos the person picturing it and posting it could have missed it…. But also if it’s in the picture it wouldn’t be covered as it was visible and as described” so I asked, “so it’s denied if you can’t or can’t see it, I just want to verify I’m understanding this correctly” to which she seemed to agree and say that it wasn’t her decision to make though. Now if we flash forward another 2 months or so, my wife and I have enjoyed driving the Tesla so I decided to buy her her own car, a 2026 Model Y Premium AWD with just over 7,000 miles on it. I spent almost $54,000 on this one as it’s a premium, etc. The car came, I did a quick once over (they always make me sign paperwork before they even take it off the trailer to look btw which I feel is a silly practice, but I digress) and the vehicle seemed decent.

The detail jobs at Carvana are always terrible, which I can understand to some extent because they sell a lot of vehicles obviously! Anyway, the next day once it was bright out, I noticed some strange markings on the vehicle next to the passenger side mirror. At the time I couldn’t tell if it was wax, buffing compound they missed, paint overspray/lack of clear coat, etc. It appeared to be dull/not as shiny as around it, in the shape of tape lines. I submitted a claim and it was approved for a $200 detail, apparently they think paint issues will be corrected by cleaning it? After that, I reached out and they told me get a quote to have it repaired. To which I did, I was quoted $1432 to repair it and replace the pieces of trim affected and the door handle as the bottom of it was painted blue from whoever did the at home paint job.

The claim was then denied stating it was within their standard of used cars. I discovered the whole door had been repainted and got to looking and realized the whole door had been smashed on the bottom and it was bonded back and painted. I will admit, the paint job itself was not bad in the sense of color matching, orange peel, etc but the overspray of clear coat was horrendous. The quote I sent in was deemed as within their standard and wouldn’t provide any information on what the standard was that it was being denied for stating it’s not available for anyone in the public. So I asked if they did this to not approve claims and was agreed with by the member of leadership I spoke to.

I pried and asked him if they were going to leave me with a vehicle in a condition I didn’t pay for and that was misrepresented to me and they were going to stand by that decision to which he replied “that is correct sir”. I asked, so I can exchange it (they never have this same car in the right color, trim, year, etc. that my wife wanted and I checked periodically throughout the process of fighting this), keep it and live with the damage or fix it myself, or return it and take a hard inquiry in my credit for your guys' mistake? And he confirmed those were my options and they were going to stand by their decision, leaving me with a car needing almost $1500 in repairs that I spent full value in by the way, no discount for the damages!

I feel as though me spending $105k plus financing costs (like $25,000 by the time the loan is paid off with their crazy high interest rates), they should stand by their vehicles instead of screwing over the individuals buying their cars when they make a mistake. Making mistakes is fine, fixing them is where you either succeed or fail as a business. Hopefully people start to realize the flaws of their business and steer clear as I know I will and will NOT be recommending them to anyone I know from here on out, costing them more than the measly repair they denied. :)

The 19” Continental tires were replaced with “Iron man” tires which are essentially the cheapest tires on the market. This is not even a remotely comparable remedy and their in network provider who did the tire service also damaged my vehicle. I did not feel comfortable paying to replace the brakes until the tire issue was approved through Silver Rock in the event that I would be returning the vehicle. Carvana is refusing to help in any way, shape or form, and will not reimburse me in any way or rectify the unacceptable tire replacement. Stay as far away from this company as you possibly can.

We decided to use their 7 day "no questions asked" return policy. Of course, they had a ton of questions - but refused to recognize they sold us a car that was not safe to drive. They finally agreed to let us return the car and we agreed on a date and time - with a three hour pickup window. On the day of the pickup an hour into the window I called to check in and they said they weren't coming. They said they were going to come the next day. They didn't call to tell me - they just had me waiting around and expected me to do it again the next day. I didn't have a choice - I wanted my money back. Overall, a terrible experience from a terrible company.

Update: I talked to customer service multiple times and spent several hours on the phone, on hold and in chats with Carvana. The response to this review from Carvana was reach out on social media so they can review my experience and assist. Huh? Where was this assistance during the hours I was told they couldn't do anything for me? Just pick up your defective car like you said you would! They won't refund the delivery fee or compensate me in any way for the trouble of delivering me an unsafe car - so what else is there to discuss? DM on social media? That's their solution of choice to communicate? Weird. You know my phone number and email - if you want to chat, reach out anytime.

Another update: They scheduled a three hour pickup window for July 30th. I got a call from the driver that he would be at my house in an hour. Two hours later - I contacted Carvana and they said the driver wasn't going to come pick up my car. They didn't call - they just rescheduled it for another day. They didn't ask if I was available, they didn't tell me they weren't coming. They just rescheduled it and I assume I will wait another full day. Worst company ever.