Carvana Reviews

They did let me inspect the car and test drive it and ask me if I had any questions. By the time I got back from my test drive they were in the truck waiting to leave. Just felt like they were in a hurry. I really didnt have many questions anyway because everything you need to know is on the website, very clear and detailed. The whole process only took like 20 mins which is great compared to sitting in a dealership for hours waiting on salesmen. You sign most of the papers online quick and easy, only a few things to sign at delivery.

I also appreciate having 7 days to decide if I wanted to keep the car. I knew on day 2 I was in love with my car. The Honda warranty was all the assurance I needed. Not sure how smooth the process would have been if I wasn't happy, or wanted a return. Overall I am extremely happy with my car from Carvana and the experience was fast and easy, will probably never go to a dealer again. I would just recommend anyone using Carvana do a lot of research on the car youre buying ahead of time, the Carvana website was very detailed and helpful in this process.

Why did he not address me, signing the documents first and foremost? Then he sent those documents to my smartphone (which took a while to show up on my phone). It was hard to read where I needed to sign. Why did he not have it on his tablet? A couple of years ago, I sold my car to Carvana, and the Advocate I had was exceptional. I signed all the documents on his tablet. Then, as I was taking the car for a drive, I had these stickers on the driver's side window, and they were very distracting while driving. Vinny removed them, but one left a huge amount of residue on my windshield. I am still trying to get it off.

Lastly, I was trying to open the trunk with the key fob. I tried opening the door with it, too. It would not work, I figured it out. It was likely the battery. Vinny suggested I get a certain battery, a CR2032, or something like that. Later on, I purchased one on Amazon and had it delivered the same day. Guess what...Vinny gave me the completely wrong battery model number. Now I have to go to the UPS Store to get a refund. In the meantime, I later found out it is another battery model number for my exact key fob. Vinny was in his delivery truck when I tried to flag him down to come help me open the trunk manually with the key. He simply sat in his truck, ignoring me. I was in full view, and I know he saw me. That was literally the dealbreaker for me dealing with this inept Advocate of Carvana. Overall, it was highly frustrating with the delivery, but the car is a dream. Thank you.

The only other thing I didn’t like is that I have to get the tires replaced already and the transmission is in the shop already for the known issue the old sell hid from y'all. TB 18 NA 355 from Chevy is the issue I have already. So that’s a 600 fix and tires are three thousand almost. For passing the inspection it must have just passed. $59k after all said and done and already $3600 in for tires and repairs.

The Process & Communication. Getting a fair offer online was incredibly fast. Once I accepted, the communication was top-tier; I received consistent, helpful updates via email and text that kept the momentum going right up until my appointment. Even the post-sale follow-up has been appropriate and professional.

The Vending Machine Experience. I chose the Spring vending machine location for the hand-off, and I’m glad I did. Watching the machine in action is genuinely cool—it’s a sophisticated piece of tech that turns a mundane chore into an event. The facility was spotless and the staff was prepared and professional, making the actual hand-off remarkably smooth.

Addressing the Negative Reviews. Before my appointment, I did some due diligence and read through the negative feedback online. I noticed a recurring theme: many of the complaints were "nit-pick" issues that most traditional dealerships would simply ignore. I also noticed that many of these negative reviewers seemed to have fake names or a history of *only* posting negative content.

Despite those reviews, Carvana seemed to reply to every single one offering to make things right. My actual experience was the complete opposite of the "internet noise." The digital workflow was intuitive, the staff was knowledgeable, and the transaction was handled with a level of efficiency you rarely see in the automotive industry.

The Bottom Line: If you value your time and want a hassle-free, modern way to sell a vehicle, Carvana has this down to a science. I’d recommend the Spring location to anyone looking for a stress-free experience.

Additionally the top of the passenger side door jamb and going all across the top of the interior of the door where the weather strip meets the body was clearly repaired at one point. The repair was never completely finished and you could see bare metal. I found this out after ordering running boards and taking them to the shop my dad runs to use the lift to put them on. He was able to prime/paint it, but unfortunately it isn't the exact factory paint.

Also I would seriously suggest getting pictures of the underbody. Especially for trucks. Living in the north east US all the truck frames in this area are rusted out junk. While on the aforementioned lift it was nice to see the frame and most of the underbody are in fantastic shape. Strangely the exhaust is almost rusted out and will require replacement soon. All in all most things were very good. I would suggest getting the underbody pictures and being more detailed with the damage photos. I try not to be nit picky about things and will keep the vehicle. I enjoy the truck, but it would have been nice to have better details.

The net is coming down on the driver side corner of the sunroof. They approve to repair the front bumper and the net to the sunroof, but not the rear bumper, which in my opinion is the worse of them all. The issue is that I took a photo to upload too far from the damage on the rear bumper, so it appears to be more minor than it truly is. I call and ask the repress with Carvana if i could take a closer photo with a better angle for them to see the damages better and they won’t allow me to. I wish I could upload photos!

Carvana customer service is easy to get a hold of, so that is a plus, but is either unwilling or "unable" to do anything additional to help fix their issues. The 150 point inspection in this case was either a complete fabrication or is not something a buyer should rely on at all. I spent the first week with the vehicle unable to drive it, and on the phone with Carvana. Every employee was kind to deal with; but they would rather suggest returning the vehicle than paying for tires that were unsafe to drive on at delivery.

10/10 ease of delivery and paperwork process. Competitive price for a relatively hard to find vehicle. Customer service who you can get ahold of. 0/10 willingness to correct misrepresented vehicle issues. 0/10 willingness to push their warranty partner or cover their shortcomings. 0/10 accountability for misrepresented vehicle and unsafe delivery conditions (outside of saying, go ahead and return it then).

We're in California, so I was never sure why Arizona came into play. She said she only has 20 minutes to deliver the car, and if we refused delivery, then the next appointment she had with someone else would need to be changed, as theirs was a pickup and she needed the flatbed for it. So, she needed us to sign the paperwork, and that's what the 7-day return is for, provided no more than 400 miles have been put on the car: "even if you didn't like the color, you could return or exchange it." She made sure to tell us that they filled the gas tank because it was empty. Didn't know that was a thing until reading other reviews on here that some didn't get their car with gas in it!

We noticed right off the bat that the front end and the hood of the car had a paint and texture mismatch (showroom finish on the bumper but dullness on the hood. So, right there, we knew something had been repaired and not reported. Anyhow, we drove it around town and wanted to see what was inside, so we pulled the manual out. The manual was musty, had mold on it, and all the pages stuck together as if they were dumped in a bucket of water at some point, and attempted to dry. We figured no big deal; we'll just buy a new manual.

While driving within 8 miles of taking delivery of the car, a code popped up on the dash: "Chassis Stabilization: Drive Moderately." We called Carvana immediately, and they opened a ticket with SilverRock under the 14-day $0-deductible warranty. They sent us a list of approved "in-network" mechanics near us, and one happened to be someone we trust and have used with our other cars. We asked about a dealer, but they told us that's "out of network and wouldn't really be needed unless something seriously wrong, and under the 150-point inspection that's done, it shouldn't be". The error code had since gone away and hadn't come back before we took the car to the mechanic.

Within 5 hours of being at the mechanic, I received a text and an email from SilverRock stating that they had authorized a dealer of our choice to take the car in for service and they'd waive the $350 out-of-network deductible". When picking up the car from the "in-network" mechanic. I asked them what they found that they weren't able to fix. THIRTEEN codes popped up on the diagnostic they did. All related to the transfer case/transmission, the ABS system (brakes) and the ECM (electrical components). All VERY important things with a car. A mechanic even from down the street was there at the shop also, and they all said the same exact thing: RETURN THE CAR!

When I looked up the codes myself, one of the major reasons those could have happened stood out to me: it said, "water damage". With the manual the way it was in the car and mud on some parts that wouldn't routinely have mud (crevices of the sunroof and under the hood of the car in pockets not exposed to elements), we're convinced the car was water damaged, cleaned up off the Carfax records, and the title, and then sold to us. We initiated a return the day after we took it to the mechanic, it was picked up yesterday, and the refund is in my account today.

I'm highly convinced that the car we purchased had its codes cleared in order to pass the smog inspection, in the hope that they wouldn't alert until after the return period was complete. That is an extremely poor business practice if that's really the case, and it's endangering people's lives and their families. Everyone was friendly, and my return process was quite easy, although I see not everyone has had that experience. I will NEVER buy another Carvana car, and this experience has tainted my view of non-dealership-related car purchases.