Carvana Reviews

This was the easiest car buying experience I have ever had. It was literally as easy as buying something off of Amazon. I got pre-qualified, then I went to the website to shop the inventory. Every car told me how much my payment would be, how much I would need down, and if there was a delivery how much that would be. I found the car I wanted and placed the order. No surprises. No running my credit 40 different times to find the right lender or payment. No sales person trying to talk me into anything. I had a couple of steps during the processing time that required about 1-3 minutes of my time to verify something. Example proof of insurance. The car was literally delivered right to my front door.

My experience with Carvana began with the trade of my 2025 Nissan Frontier for a 2026 Jeep Grand Cherokee. From the trade-in process to the pick up and delivery, the process was seamless. Then, five days later, as I attempted to leave for work, the 2026 Jeep would not start and began displaying multiple failure messages/codes. In all, there were 21 failure codes. In a panic, I called Carvana, explained the situation and let them know that I did NOT want to keep this vehicle. Since I was within the 7-day return window, they explained my options. They were most patient with me and walked me step-by-step through the exchange process. Within a few minutes, I had selected a replacement vehicle and had the delivery scheduled for the following morning. The process was again seamless. The only complaint that I have regarding my experience isn't with Carvana but with the company selected to tow the inoperable vehicle.

I had a really good experience overall with Carvana. The website is very informative and easy to navigate and pick out a car. It was really great not having to go to a dealer at all and having it delivered was a very smooth process. Bought a 2025 Honda Civic Hybrid and im very happy with it. Because its a newer Honda it still has a lot of the Honda warranty left on it so I felt safe buying it. Not sure how I'd feel buying an older car from Carvana but I can only talk about my experience. The one small complaint I have is the car hadnt been thoroughly cleaned. There were a few spots on the seats and interior that just needed a quick detail cleaning, nothing major. It does say on the website that Carvana saves you money by selling you the car with some "imperfections" that were already there. My only other small complaint was I felt a lil rushed by the people dropping off the car.

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

I recently sold my car to Carvana at the Spring, Texas location, and the experience was impressive from start to finish. I’m a firm believer in giving credit where it’s due—especially when a company nails the "user experience."

Overall the experience was pretty good so far. Relatively easy. Insurance was provided at a reasonable price. Only downfall I would have to say was damage was a bit more intense than I thought on driver side and the delivery was a bit late so all in all it was a good experience.

Just an absolutely wonderful experience for myself, buying my car, everything was done online, without any hassle and wasting time at all, like on car dealerships. All the process was very clear, and with many options as well.

This is a joke. Don’t waste your time. Carvana acts like they own you when you purchase a car from them. You have to put insurance on vehicle first even if you buy the vehicle. They overprice it and the delivery fee will double after you finally see a buyer’s sheet to show to your finance institution. These people are crooks. Buyer beware.

I wouldn't recommend Carvana to my worst enemy. I had nothing but trouble with them. Before I even received the car it was delayed a week due to mechanical issues then during the transport they smashed the car. After I finally got the car it had to go into the shop 3 more times to repair a whole list of problems the car had. It was in the shop for most of the first three months then they told me I missed the deadline to get the smashed rear end fixed that they smashed on delivery. So they refused to cover the damage they did. I called carvana so many times to get help with all the problems and received no return calls. They literally have the worst customer service I have ever had. Again I would caution anyone from buying from them. Their cars are shit and so is their customer service.

We have had a very unsatisfied experience with this company. We purchased to have a vehicle shipped (for the 2nd time) and the morning of, we were emailed that there was a delay and our pickup day was rescheduled for 4 days later. Upon calling, we found out there was a flat tire that needed to be changed. After trying to come up with a better solution, rather than waiting 4 days for a tire to be replaced, they refused to accommodate us in any way. We had already rearranged our schedules to be able to pick up today so I went ahead and told them to cancel which didn't seem to be a concern for them. They just lost a $34,000 sale over a flat tire.

I was pleasantly surprised to find the technician who delivered my new car arrived promptly at 3:00 PM. He was very professional, helpful, and friendly! The entire experience went seamlessly well! I didn't experience any technical difficulties. I will definitely use your services again, and I will highly recommend Carvana to my friends, family, and anyone I know. It was a great experience working with you!

This was the second of two cars I received from Carvana. Both cars were excellent except for the tires. The first car had tires that were completely below state minimums for safety. I spent a week trying to get SilverRock, Carvana's warranty provider, to replace the tires, They kept asking Firestone for different ways to measure the tires, Finally, as the seven day period was running out, I decided to return the car instead of of spending over a thousand to replace them myself. The second car was also delivered with poor tires. Everything else was great and I love the car. The process was only marred by the experience with the tires. If I were to recommend Carvana it would be that the tires might be bad.

The only reason I am giving any stars at all is because the vehicle showed up on time, the customer service tells you what you want to hear to get you off the phone but never follows up when you request a call back, they tell you things will arrive overnight but when they do not arrive they tell you that you should have been told it was longer, there is no accountability for errors made. They just pawn you off onto the next person.

I was looking for a new/used car in the 10k price range. I found very few models that I would fit into that I liked. I'm 6ft 2/3in and most of the cars they had were little hatchbacks. I did find a Toyota Camry that I had delivered but upon receiving the car it had mechanical issues and I rejected it. I used the seven days return period to find another car that fit my likes, a Mercedes-Benz 250 C. This also had mechanical issues, but I needed something to drive so I kept it.

Experience of buying a car is easy and straightforward. I always look at the 150 point inspection results. This car had noted issues with vibration and alignment. But was fixed. It was not. Still has vibrating steering wheel and pulls to left hard when accelerating. I trust the warranty department will address this issue and resolve it. This should not have been sent out for sale this way. I like the car so I decided to keep it and hope Carvana warranty company will make things right.

Our experience with Carvana left a sour taste in my mouth. We got to the end of the purchasing process, and the "non-negotiable shipping fee" to move a vehicle from another lot raised a surprising $600, unbeknownst to us. The vehicle, as we showed interest, mind you, and was in the process of being purchased, was moved to a farther location, and they expected us to pick up the tab. We were also told by an advocate over the phone who sympathized with the fee going from $990 to $1290 to $1890 that it would be changed the next day and adjusted to $990 (the original when we started looking at the vehicle) for our purchase. That did not happen. They will not honor their word. Beware.

The reason I ended up going with Carvana was because of how easy the process was. No hassles, no one trying to screw me over and even the delivery of the vehicle was fast and smooth. There is always something negative that can be said about every company, but so far I have had nothing but good outcomes with my process.

I bought a Mustang from Carvana and picked it up myself, and the whole experience was great. The car looked even better in person — clean, sharp, and exactly as advertised. The pickup process was fast, the team was friendly, and I was on the road in no time. I’m loving the Mustang, and Carvana made the whole thing easy from start to finish.

I sold my car to Carvana. The man who picked it up was rude, they didn’t keep my requested appointment and came 9 hours earlier. And they offered me less than I expected from the online offer.

Never have had an issue. I have bought 4 vehicles from Carvana. Only reason I'm not giving 5 stars is this time they did a poor job cleaning the vehicle and did not even change the oil. It came and 30%, windshield wipers were junk. Turned them on and nothing but streaks. Other than that the cars was fine.