Carvana Reviews

Why did he not address me, signing the documents first and foremost? Then he sent those documents to my smartphone (which took a while to show up on my phone). It was hard to read where I needed to sign. Why did he not have it on his tablet? A couple of years ago, I sold my car to Carvana, and the Advocate I had was exceptional. I signed all the documents on his tablet. Then, as I was taking the car for a drive, I had these stickers on the driver's side window, and they were very distracting while driving. Vinny removed them, but one left a huge amount of residue on my windshield. I am still trying to get it off.

Lastly, I was trying to open the trunk with the key fob. I tried opening the door with it, too. It would not work, I figured it out. It was likely the battery. Vinny suggested I get a certain battery, a CR2032, or something like that. Later on, I purchased one on Amazon and had it delivered the same day. Guess what...Vinny gave me the completely wrong battery model number. Now I have to go to the UPS Store to get a refund. In the meantime, I later found out it is another battery model number for my exact key fob. Vinny was in his delivery truck when I tried to flag him down to come help me open the trunk manually with the key. He simply sat in his truck, ignoring me. I was in full view, and I know he saw me. That was literally the dealbreaker for me dealing with this inept Advocate of Carvana. Overall, it was highly frustrating with the delivery, but the car is a dream. Thank you.

To me this is the most important element of an electric car. I called carvana and got a bit of a run around. I requested a new BMW charger but they sent a cheap aftermarket replacement. This didn't make me happy so I ended up buying another one from the dealership. The cars you buy from carvana should have a bit more scrutiny before they go out. My other complaint is the interest rates they charge are on the high end of the spectrum.

The only other thing I didn’t like is that I have to get the tires replaced already and the transmission is in the shop already for the known issue the old sell hid from y'all. TB 18 NA 355 from Chevy is the issue I have already. So that’s a 600 fix and tires are three thousand almost. For passing the inspection it must have just passed. $59k after all said and done and already $3600 in for tires and repairs.

The Process & Communication. Getting a fair offer online was incredibly fast. Once I accepted, the communication was top-tier; I received consistent, helpful updates via email and text that kept the momentum going right up until my appointment. Even the post-sale follow-up has been appropriate and professional.

The Vending Machine Experience. I chose the Spring vending machine location for the hand-off, and I’m glad I did. Watching the machine in action is genuinely cool—it’s a sophisticated piece of tech that turns a mundane chore into an event. The facility was spotless and the staff was prepared and professional, making the actual hand-off remarkably smooth.

Addressing the Negative Reviews. Before my appointment, I did some due diligence and read through the negative feedback online. I noticed a recurring theme: many of the complaints were "nit-pick" issues that most traditional dealerships would simply ignore. I also noticed that many of these negative reviewers seemed to have fake names or a history of *only* posting negative content.

Despite those reviews, Carvana seemed to reply to every single one offering to make things right. My actual experience was the complete opposite of the "internet noise." The digital workflow was intuitive, the staff was knowledgeable, and the transaction was handled with a level of efficiency you rarely see in the automotive industry.

The Bottom Line: If you value your time and want a hassle-free, modern way to sell a vehicle, Carvana has this down to a science. I’d recommend the Spring location to anyone looking for a stress-free experience.

Additionally the top of the passenger side door jamb and going all across the top of the interior of the door where the weather strip meets the body was clearly repaired at one point. The repair was never completely finished and you could see bare metal. I found this out after ordering running boards and taking them to the shop my dad runs to use the lift to put them on. He was able to prime/paint it, but unfortunately it isn't the exact factory paint.

Also I would seriously suggest getting pictures of the underbody. Especially for trucks. Living in the north east US all the truck frames in this area are rusted out junk. While on the aforementioned lift it was nice to see the frame and most of the underbody are in fantastic shape. Strangely the exhaust is almost rusted out and will require replacement soon. All in all most things were very good. I would suggest getting the underbody pictures and being more detailed with the damage photos. I try not to be nit picky about things and will keep the vehicle. I enjoy the truck, but it would have been nice to have better details.

I received several calls and texts that Monday the 18th about the missing insurance information and I had to keep explaining to them that the insurance company was working on switching out the policy. I stopped by the agency on Monday afternoon at 4:52pm, picked up the new binder information and uploaded it to the Carvana site at 5:15pm EST. I received another call at 6:42 pm EST stating that the information was received and after reviewing it everything was in order however he needed me to upload it again with all four corners visible and it needed to be uploaded by 8pm or it would cancel my upcoming Friday delivery.

I confirmed that they were on EST and asked him to give me a few minutes to get outside as I was as the nursing home with my mother. I walked outside at 6:47pm EST, uploaded the information with all four corners visible and went back in to the account to make sure it was there. I waited in the parking lot until 7:20pm EST just in case they called. Pulled into my driveway at 8:02pm EST with several texts stating that I had failed to upload the documents by 8pm EST and my delivery appointment had been cancelled.

I immediately called customer service and spoke with Shameka, once again confirmed they were on EST as she proceeded to tell me that I had not submitted the proper documents. She ended up getting our appointment rescheduled after several arguments back and forth and determining that the paperwork was in fact submitted on time and they failed to review it. Vehicle was delivered on May 22nd by Jaylen and Brandon and I will say they were amazing. We test drove the vehicle and it purred like a kitten.

On 6/1 I had to drive the vehicle to Columbia and noticed the vehicle skipping and shaking like it didn't want to go. Called SilverRock (another nightmare) on 6/3 to find out where to take it to be checked out. Our town only has two authorized locations. I scheduled an appointment for 6/6 to have a diagnostic scan done, however the manager(Bradley) of Firestone called on 6/4 to tell me that he would be short handed on that Saturday (6/6) and needed to move me to Sunday at 8am. I got there on Sunday and Bradley informed me that the only guy that knows how to submit the SilverRock claims had just called out sick about 15 minutes prior and they would not be able to service my vehicle. I then asked if as the manager did he not know how to submit the claim request and he told me NO. Our only other location is located on our local base and that requires military access in order to go to them for service.

I called SilverRock back on Monday 6/8 and spoke with Sophie, who then insisted that I drive it back to Columbia to Pep Boys to be inspected and have the diagnostic testing done, so I made an appointment with them to be there first thing Tuesday(6/9) morning. I checked in with Mike who quickly got someone on it. After they test drove it, they came back in and informed me that I needed to get it to a dealership immediately because it was the transmission and they don't service the transmissions. He stated he would have to call SilverRock back and let them know what was going on with the vehicle and recommend to them to either swap this vehicle out since we've only had it about 2 weeks or they can send authorization for it to go to a dealership for an estimate and repairs.

So now all we can do is sit and wait and NOT even drive the vehicle because the transmission can go out at any time. What started out as a Mother's Day gift from my husband has turned into a nightmare. This has been the worst experience ever, and I'll never ever purchase another vehicle from Carvana nor will I recommend them to anyone.

Carvana is now holding $35,000 of my money for 10-15 business days on a transaction that never cleared, while earning interest on my funds as I have zero access to my own money. I escalated this directly to CEO Ernie Garcia by email and received no response. For a publicly traded company, this is deeply troubling — Sarbanes-Oxley (SOX) controls exist precisely to prevent this kind of financial mishandling and lack of accountability. This is how a multibillion dollar company treats its customers.

It has now been almost three weeks, and I am still dealing with their SilverRock warranty to get approved repairs completed. Even after certain items were approved, SilverRock has refused to let the body shop proceed, leaving me stuck in limbo. Overall, this has been an extremely negative experience from start to finish. I will not be buying another car from Carvana, and I strongly recommend that others stay away.

When I called on 5/22/26 I spent 42 minutes on the phone being told no claim was on file and that the 7-day window had already passed. The representative's manager ultimately said nothing could be done because the chip was outside the driver's line of view. I have the confirmation email. I followed every step I was told to follow. Carvana's own return policy only requires the customer to make contact within 7 days — and I did, with written proof. Their failure to process and follow up on my claim should not fall on me as the customer. Spending this much money and being dismissed over a pre-existing defect I reported on time is deeply disappointing. I am now pursuing a formal dispute. I hope Carvana takes this seriously, because right now their process is failing customers after the sale is complete.