Carvana Reviews

Why did he not address me, signing the documents first and foremost? Then he sent those documents to my smartphone (which took a while to show up on my phone). It was hard to read where I needed to sign. Why did he not have it on his tablet? A couple of years ago, I sold my car to Carvana, and the Advocate I had was exceptional. I signed all the documents on his tablet. Then, as I was taking the car for a drive, I had these stickers on the driver's side window, and they were very distracting while driving. Vinny removed them, but one left a huge amount of residue on my windshield. I am still trying to get it off.

Lastly, I was trying to open the trunk with the key fob. I tried opening the door with it, too. It would not work, I figured it out. It was likely the battery. Vinny suggested I get a certain battery, a CR2032, or something like that. Later on, I purchased one on Amazon and had it delivered the same day. Guess what...Vinny gave me the completely wrong battery model number. Now I have to go to the UPS Store to get a refund. In the meantime, I later found out it is another battery model number for my exact key fob. Vinny was in his delivery truck when I tried to flag him down to come help me open the trunk manually with the key. He simply sat in his truck, ignoring me. I was in full view, and I know he saw me. That was literally the dealbreaker for me dealing with this inept Advocate of Carvana. Overall, it was highly frustrating with the delivery, but the car is a dream. Thank you.

To me this is the most important element of an electric car. I called carvana and got a bit of a run around. I requested a new BMW charger but they sent a cheap aftermarket replacement. This didn't make me happy so I ended up buying another one from the dealership. The cars you buy from carvana should have a bit more scrutiny before they go out. My other complaint is the interest rates they charge are on the high end of the spectrum.

The only other thing I didn’t like is that I have to get the tires replaced already and the transmission is in the shop already for the known issue the old sell hid from y'all. TB 18 NA 355 from Chevy is the issue I have already. So that’s a 600 fix and tires are three thousand almost. For passing the inspection it must have just passed. $59k after all said and done and already $3600 in for tires and repairs.

The Process & Communication. Getting a fair offer online was incredibly fast. Once I accepted, the communication was top-tier; I received consistent, helpful updates via email and text that kept the momentum going right up until my appointment. Even the post-sale follow-up has been appropriate and professional.

The Vending Machine Experience. I chose the Spring vending machine location for the hand-off, and I’m glad I did. Watching the machine in action is genuinely cool—it’s a sophisticated piece of tech that turns a mundane chore into an event. The facility was spotless and the staff was prepared and professional, making the actual hand-off remarkably smooth.

Addressing the Negative Reviews. Before my appointment, I did some due diligence and read through the negative feedback online. I noticed a recurring theme: many of the complaints were "nit-pick" issues that most traditional dealerships would simply ignore. I also noticed that many of these negative reviewers seemed to have fake names or a history of *only* posting negative content.

Despite those reviews, Carvana seemed to reply to every single one offering to make things right. My actual experience was the complete opposite of the "internet noise." The digital workflow was intuitive, the staff was knowledgeable, and the transaction was handled with a level of efficiency you rarely see in the automotive industry.

The Bottom Line: If you value your time and want a hassle-free, modern way to sell a vehicle, Carvana has this down to a science. I’d recommend the Spring location to anyone looking for a stress-free experience.

Additionally the top of the passenger side door jamb and going all across the top of the interior of the door where the weather strip meets the body was clearly repaired at one point. The repair was never completely finished and you could see bare metal. I found this out after ordering running boards and taking them to the shop my dad runs to use the lift to put them on. He was able to prime/paint it, but unfortunately it isn't the exact factory paint.

Also I would seriously suggest getting pictures of the underbody. Especially for trucks. Living in the north east US all the truck frames in this area are rusted out junk. While on the aforementioned lift it was nice to see the frame and most of the underbody are in fantastic shape. Strangely the exhaust is almost rusted out and will require replacement soon. All in all most things were very good. I would suggest getting the underbody pictures and being more detailed with the damage photos. I try not to be nit picky about things and will keep the vehicle. I enjoy the truck, but it would have been nice to have better details.

When I arrived at 10:00 a.m., the vending machine was broken, wasting my time. The car was handed over to me, and I traded in my previous vehicle. When I asked how to start the car, the Carvana employee admitted he had no experience with it. After some trial, I noticed the battery had only about 40 miles of range, while my drive was 67 miles. The employee told me to charge it at a Tesla station, saying it was easy.

I drove to the station but couldn’t get the car to charge. I called Carvana customer support, who told me I needed the Tesla app and a registration process. After downloading the app, it required a photo of the registration, but the photo I was given by the employee, was a random jumble of papers. A desk image, a picture of my license plate which sat beside someone else's, a fire safety certificate, and a photo of a cat, making the whole photo unusable. I called support again, and they told me to contact roadside assistance, which also couldn’t help. Another call to carvana support and I was told to call my insurance company??? After 5 HOURS of calls and being left in a parking lot in the heat, I was advised by yet another customer service employee to call a ride service. Carvana offered no further assistance. I was left stranded in a parking lot.

The car itself is fine, but the entire process was a disaster. It caused hours of unhelpful phone conversations, stress and anxiety. I have contacted a lawyer, as I believe I deserve compensation beyond a simple "I'm sorry that happened to you" by your leadership team. Carvana should not have let me leave that lot without a full charge or proper guidance on registration.