Carvana Reviews

Anyone skeptical about Carvana, don’t just rely on negative reviews—base your opinion on your own experience with them. Just make sure to get an inspection; everything should be fine if that’s done, and that’s why Carvana gives you that peace of mind within the seven days—to trade it in or cancel if you’re not happy with your decision. They also offer 100 days for any issues with the vehicle, during which you can take it to a mechanic, and they’ll cover the necessary repairs. That’s a great reassurance for buyers. If you're looking to buy a car, I say definitely give them a try. I highly recommend them; you won’t regret it.

The ability to have your vehicle delivered to you like DoorDash is a huge plus for me since I don’t really enjoy going to dealerships. Everything worked out perfectly. Give Carvana a chance; in my opinion, they are the best when it comes to buying cars online. My car was delivered to me and almost like new condition. Everything just beautiful.

They did let me inspect the car and test drive it and ask me if I had any questions. By the time I got back from my test drive they were in the truck waiting to leave. Just felt like they were in a hurry. I really didnt have many questions anyway because everything you need to know is on the website, very clear and detailed. The whole process only took like 20 mins which is great compared to sitting in a dealership for hours waiting on salesmen. You sign most of the papers online quick and easy, only a few things to sign at delivery.

I also appreciate having 7 days to decide if I wanted to keep the car. I knew on day 2 I was in love with my car. The Honda warranty was all the assurance I needed. Not sure how smooth the process would have been if I wasn't happy, or wanted a return. Overall I am extremely happy with my car from Carvana and the experience was fast and easy, will probably never go to a dealer again. I would just recommend anyone using Carvana do a lot of research on the car youre buying ahead of time, the Carvana website was very detailed and helpful in this process.

Why did he not address me, signing the documents first and foremost? Then he sent those documents to my smartphone (which took a while to show up on my phone). It was hard to read where I needed to sign. Why did he not have it on his tablet? A couple of years ago, I sold my car to Carvana, and the Advocate I had was exceptional. I signed all the documents on his tablet. Then, as I was taking the car for a drive, I had these stickers on the driver's side window, and they were very distracting while driving. Vinny removed them, but one left a huge amount of residue on my windshield. I am still trying to get it off.

Lastly, I was trying to open the trunk with the key fob. I tried opening the door with it, too. It would not work, I figured it out. It was likely the battery. Vinny suggested I get a certain battery, a CR2032, or something like that. Later on, I purchased one on Amazon and had it delivered the same day. Guess what...Vinny gave me the completely wrong battery model number. Now I have to go to the UPS Store to get a refund. In the meantime, I later found out it is another battery model number for my exact key fob. Vinny was in his delivery truck when I tried to flag him down to come help me open the trunk manually with the key. He simply sat in his truck, ignoring me. I was in full view, and I know he saw me. That was literally the dealbreaker for me dealing with this inept Advocate of Carvana. Overall, it was highly frustrating with the delivery, but the car is a dream. Thank you.

The Process & Communication. Getting a fair offer online was incredibly fast. Once I accepted, the communication was top-tier; I received consistent, helpful updates via email and text that kept the momentum going right up until my appointment. Even the post-sale follow-up has been appropriate and professional.

The Vending Machine Experience. I chose the Spring vending machine location for the hand-off, and I’m glad I did. Watching the machine in action is genuinely cool—it’s a sophisticated piece of tech that turns a mundane chore into an event. The facility was spotless and the staff was prepared and professional, making the actual hand-off remarkably smooth.

Addressing the Negative Reviews. Before my appointment, I did some due diligence and read through the negative feedback online. I noticed a recurring theme: many of the complaints were "nit-pick" issues that most traditional dealerships would simply ignore. I also noticed that many of these negative reviewers seemed to have fake names or a history of *only* posting negative content.

Despite those reviews, Carvana seemed to reply to every single one offering to make things right. My actual experience was the complete opposite of the "internet noise." The digital workflow was intuitive, the staff was knowledgeable, and the transaction was handled with a level of efficiency you rarely see in the automotive industry.

The Bottom Line: If you value your time and want a hassle-free, modern way to sell a vehicle, Carvana has this down to a science. I’d recommend the Spring location to anyone looking for a stress-free experience.

Additionally the top of the passenger side door jamb and going all across the top of the interior of the door where the weather strip meets the body was clearly repaired at one point. The repair was never completely finished and you could see bare metal. I found this out after ordering running boards and taking them to the shop my dad runs to use the lift to put them on. He was able to prime/paint it, but unfortunately it isn't the exact factory paint.

Also I would seriously suggest getting pictures of the underbody. Especially for trucks. Living in the north east US all the truck frames in this area are rusted out junk. While on the aforementioned lift it was nice to see the frame and most of the underbody are in fantastic shape. Strangely the exhaust is almost rusted out and will require replacement soon. All in all most things were very good. I would suggest getting the underbody pictures and being more detailed with the damage photos. I try not to be nit picky about things and will keep the vehicle. I enjoy the truck, but it would have been nice to have better details.

We are well within 100 days. We have done what they asked for. We went to Gerber collision. They documented buckled tie bar, glued broken screws aftermarket “shoddy” work and said hood was bent, she could not open it. The dip stick is bent …etc… 62 photos taken showing damage under the hood…. BEWARE Of a 94 rating and 150 point inspection. Also be aware GLUED broken screws are just cosmetic, even a buckled tie bar. Ok there was N accident report, it did not disclose all the repairs, we were told hood could fly open with latch being bent …. Carvana said COSMETIC. If this is a 94 rated car you better RUN from a 92 rating. Tried to upload picture proof from Gerber and “an error occurred“.

After driving the truck only about 50 miles—while on my way to have the tires replaced—the check engine light came on. Based on the timing, I suspect the diagnostic trouble codes may have been cleared before the vehicle was sold, allowing the light to remain off just long enough to complete the sale. To make matters worse, Carvana's Executive Resolution Team has insisted that I drive the truck approximately two hours to one of their inspection locations before they will address the issue. Given the condition of the tires and the check engine light, I do not believe the vehicle is safe to drive that distance.

In my experience, Carvana has made it unnecessarily difficult to reach someone with the authority to resolve these issues. I expected the inspection process and customer support to provide peace of mind, but instead I was left with a vehicle that I believe should never have been delivered in its condition. Buyers should carefully inspect any vehicle they receive and be prepared to advocate for themselves if problems arise.

The truck also had an engine rattle when I received it. I took it to a Ford dealership under Carvana's warranty, where technicians diagnosed failed cam phasers, gears, and other engine components. Even with the warranty, I still had to pay over $1,500 out of pocket because Carvana refused to cover certain parts required for the repair. Since then, Ford has confirmed additional issues that existed before I ever bought the truck. I'm also still dealing with the water leak every time it rains, and no one has been able to determine where it's coming from.

I've been paying $840 a month for a truck that has spent more time in repair shops than in my driveway. Carvana advertises a 250-point inspection, but based on my experience, I seriously question whether it was performed thoroughly. A vehicle with this many pre-existing problems should never have passed inspection. I cannot recommend Carvana to anyone. If you're considering buying from them, understand that you could end up making monthly payments on a vehicle that's constantly in the shop while also paying thousands of dollars for repairs. My experience has been an absolute nightmare, and I deeply regret trusting Carvana.

I called Carvana and told them what happened, they directed me to take it to Pep boys and my car sat there all day Thursday because they don’t have the capability to run a diagnostic on the car. I called Carvana again and he transferred me to Silver Rock and I explained to them what happened and they told me to take it to the dealership to have it checked.

BMW ran a diagnostic and it came back with several codes that told what was all wrong with the vehicle. They ordered the necessary parts and I’m now waiting in the parts to come in to schedule an appointment. This is my 3rd vehicle that I bought from Carvana. The first vehicle I went and picked up in Columbus GA, drove it back home and it had a engine leak. I returned it and picked up another vehicle from GA and the mechanics didn’t top off the fluids so my husband had to get that done. I don’t think your mechanics are actually running a detailed diagnostic of these vehicles. It seems like Carvana is just buying cars cleaning them up and putting them up for sale.

My mom just received a vehicle last Friday from Carvana and once the delivery was complete we got in the car to drive it and it was making this LOUD noise while we were driving. Turns out the rim was bent and it was making the wheel squeak. If the technicians took the time to drive the car they would have heard the loud noise. Maybe someone needs to check after the technicians to make sure they are actually doing their jobs.