Carvana Reviews

My experience with Carvana began with the trade of my 2025 Nissan Frontier for a 2026 Jeep Grand Cherokee. From the trade-in process to the pick up and delivery, the process was seamless. Then, five days later, as I attempted to leave for work, the 2026 Jeep would not start and began displaying multiple failure messages/codes. In all, there were 21 failure codes. In a panic, I called Carvana, explained the situation and let them know that I did NOT want to keep this vehicle. Since I was within the 7-day return window, they explained my options. They were most patient with me and walked me step-by-step through the exchange process. Within a few minutes, I had selected a replacement vehicle and had the delivery scheduled for the following morning. The process was again seamless. The only complaint that I have regarding my experience isn't with Carvana but with the company selected to tow the inoperable vehicle.

It was absolutely the best car buying experience I’ve ever had. I literally went online, filled out the application, and chose the vehicle I wanted based on my needs—it was pretty affordable. They showed me what the down payment and monthly payments would be; everything you see there is accurate unless you enter your information incorrectly, in which case they have to do the calculations again. From start to finish, Carvana answered all my questions and reassured me that if I didn’t like the car, I could always return it within the seven-day grace period. Probably one of the best car-buying experiences I’ve ever had in my life.

I had a really good experience overall with Carvana. The website is very informative and easy to navigate and pick out a car. It was really great not having to go to a dealer at all and having it delivered was a very smooth process. Bought a 2025 Honda Civic Hybrid and im very happy with it. Because its a newer Honda it still has a lot of the Honda warranty left on it so I felt safe buying it. Not sure how I'd feel buying an older car from Carvana but I can only talk about my experience. The one small complaint I have is the car hadnt been thoroughly cleaned. There were a few spots on the seats and interior that just needed a quick detail cleaning, nothing major. It does say on the website that Carvana saves you money by selling you the car with some "imperfections" that were already there. My only other small complaint was I felt a lil rushed by the people dropping off the car.

I was very pleased with the vehicle I purchased, a 2018 Toyota Corolla LE. However, the Advocate (Vincente "Vinny" **) who delivered my car was not very knowledgeable or helpful, especially at the end when I really needed his help. First, he says I can take the car for a spin. I'm in the car getting ready, and Vinny is standing by the window. He's not doing anything for a while until he tells me I need to get out of the car. I need to sign the agreement, or everything is null and void. If that was the case, why did he say I can take the car for a spin in the first place?

I recently sold my car to Carvana at the Spring, Texas location, and the experience was impressive from start to finish. I’m a firm believer in giving credit where it’s due—especially when a company nails the "user experience."

This is a joke. Don’t waste your time. Carvana acts like they own you when you purchase a car from them. You have to put insurance on vehicle first even if you buy the vehicle. They overprice it and the delivery fee will double after you finally see a buyer’s sheet to show to your finance institution. These people are crooks. Buyer beware.

I wouldn't recommend Carvana to my worst enemy. I had nothing but trouble with them. Before I even received the car it was delayed a week due to mechanical issues then during the transport they smashed the car. After I finally got the car it had to go into the shop 3 more times to repair a whole list of problems the car had. It was in the shop for most of the first three months then they told me I missed the deadline to get the smashed rear end fixed that they smashed on delivery. So they refused to cover the damage they did. I called carvana so many times to get help with all the problems and received no return calls. They literally have the worst customer service I have ever had. Again I would caution anyone from buying from them. Their cars are shit and so is their customer service.

We have had a very unsatisfied experience with this company. We purchased to have a vehicle shipped (for the 2nd time) and the morning of, we were emailed that there was a delay and our pickup day was rescheduled for 4 days later. Upon calling, we found out there was a flat tire that needed to be changed. After trying to come up with a better solution, rather than waiting 4 days for a tire to be replaced, they refused to accommodate us in any way. We had already rearranged our schedules to be able to pick up today so I went ahead and told them to cancel which didn't seem to be a concern for them. They just lost a $34,000 sale over a flat tire.

I was looking for a new/used car in the 10k price range. I found very few models that I would fit into that I liked. I'm 6ft 2/3in and most of the cars they had were little hatchbacks. I did find a Toyota Camry that I had delivered but upon receiving the car it had mechanical issues and I rejected it. I used the seven days return period to find another car that fit my likes, a Mercedes-Benz 250 C. This also had mechanical issues, but I needed something to drive so I kept it.

Experience of buying a car is easy and straightforward. I always look at the 150 point inspection results. This car had noted issues with vibration and alignment. But was fixed. It was not. Still has vibrating steering wheel and pulls to left hard when accelerating. I trust the warranty department will address this issue and resolve it. This should not have been sent out for sale this way. I like the car so I decided to keep it and hope Carvana warranty company will make things right.

Our experience with Carvana left a sour taste in my mouth. We got to the end of the purchasing process, and the "non-negotiable shipping fee" to move a vehicle from another lot raised a surprising $600, unbeknownst to us. The vehicle, as we showed interest, mind you, and was in the process of being purchased, was moved to a farther location, and they expected us to pick up the tab. We were also told by an advocate over the phone who sympathized with the fee going from $990 to $1290 to $1890 that it would be changed the next day and adjusted to $990 (the original when we started looking at the vehicle) for our purchase. That did not happen. They will not honor their word. Beware.

The reason I ended up going with Carvana was because of how easy the process was. No hassles, no one trying to screw me over and even the delivery of the vehicle was fast and smooth. There is always something negative that can be said about every company, but so far I have had nothing but good outcomes with my process.

I bought a Mustang from Carvana and picked it up myself, and the whole experience was great. The car looked even better in person — clean, sharp, and exactly as advertised. The pickup process was fast, the team was friendly, and I was on the road in no time. I’m loving the Mustang, and Carvana made the whole thing easy from start to finish.

I sold my car to Carvana. The man who picked it up was rude, they didn’t keep my requested appointment and came 9 hours earlier. And they offered me less than I expected from the online offer.

Never have had an issue. I have bought 4 vehicles from Carvana. Only reason I'm not giving 5 stars is this time they did a poor job cleaning the vehicle and did not even change the oil. It came and 30%, windshield wipers were junk. Turned them on and nothing but streaks. Other than that the cars was fine.

I was shocked at how fast I was approved and how smooth the process was. That led me to assist my spouse in applying who was also approved. I chose pickup option which could use some more checkout employees only (2) reps were present who appeared and expressed they had to complete all duties due to some staffing issues. My spouse drop off was smooth.

The online experience was easy and very convenient. All important information is at your fingertips. The only real issue I had wasn’t give a proper notice to my car delivery delay. I was scheduled to pick my car up at 12:30 and received an email at 11:15 that the delivery driver had called in that day and they needed to reschedule (yes, I promise you the email states that word for word). I felt like that was very unprofessional and they could have given any other excuse in the world but that’s what they send me after I had been driving for over 2 hours and was about 30 mins away when I received that email. There were some other hiccups in the process but overall it was pretty good.

The last 3 vehicles I've bought I paid cash for soni. Didn't have to deal with arrogant car salesmen. This was by far the best experience I've ever had while buy a vehicle. As long as they're around I'll recommend them to friends and family and will definitely buy my next vehicle from them.

All I can say is that they are amazing! I'm loving my Drop Top Camaro. The buy was very easy absolutely no hassle and the guy that brought my car to me was so down to earth and funny. Carvana made me feel like family and I recommend them to anyone.

My review starts with a story... I purchased a vehicle from Carvana last year which I loved. Unfortunately, on June 27th we ended up totaling that vehicle due hydroplaning in a severe downpour. We rented a vehicle to get back home 3 hours away. With the upcoming week being 4th of July, it took longer than normal to find out the condition of my vehicle. I already had a trip planned 4 hours away and had to take the rental vehicle. I found out the day before I left that the vehicle was totaled.