American Auto Shield Reviews

Purchased a Titanium Plus full coverage extended warranty on 2018 Jeep Grand Cherokee. Have had difficulty and extensive delays in getting claims covered. Their claims process is slow and evasive. Every effort is made to deny claims. Today after three weeks with the vehicle at the dealer service department, American Auto Shield denied the claim for a covered repair. Stay away from American Auto Shield. Service after the purchase is poor at best.

Writing this review from a repair facility. American Auto Shield is easily one of the most anti-consumer warranty companies I've ever had the displeasure of working with. There is no sense of urgency when it comes to facilitating repairs or communicating the status of ongoing claims. They have left customers without vehicles pending approval of claims for 60+ days. They promise to call back, they don't. They promise to resolve issues, they dont. I've been on hold over 40 minutes. There is no supervisor available. There is no flexibility in their ability to resolve a claim. This company is a scheme to siphon money from good paying customers. Avoid at all costs.

Good response time and customer service. They were responsive and honored the claim for a new transmission. They communicated well throughout the process and were relatively hustle-free. Would recommend to others.

This company will gladly accept their monthly premiums from you. When you have a major claim that finally makes you glad you decided to get coverage, they look for a technicality to deny it. I have a Jeep Wrangler that I purchased as is. It had wider tires than stock, but that seemed to be it. They claim it is lifted and therefore an issue in the engine wasn't covered. I think the wheels make it slightly taller than stock. My mechanic informed me that even if it was lifted, it would have had no effect on problem with the motor. Big companies ripping off consumers that rely on them is unacceptable. I will not go quietly with their refusal to honor this claim.

BUYER BEWARE....Took car to the dealership to get diagnosed and to have service invoice wrote up and submitted. It was valve body sensor in transmission which is covered. So I told Subaru to do the work as it is my daily driver, only to find that this warranty uses this to their advantage as loop to get out of paying for the legitimate services that have been paid for up front in full. The car is a daily driver for work and I'm aware the factory dealership/service department is not a storage facility. It's been 8 days now and have been denied the claim because who has that kind time to lose without car.

Motor vehicles have two horns so when you honk, there is a high and low sound emitted, One of mine stopped working so when I honk, it is high pitched and not a loud sound. The claim was denied because the horn "worked." Transmission began having difficulty shifting. Took it to dealership who determined it was failing. Adjustor denied claim because Ford had a "technical service bulletin" on the problem so that mechanics knew how to fix. There is a sneaky clause in my contract that American Auto Shield will NOT repair failures if there is a Technical Service Bulletin on the item. It is NOT a recall, just information to the repair shop how to fix. I regret not seeing that clause and, at the time I purchased the agreement, understanding the impact of a simple Technical Service Bulletin.

My truck is sitting at Commonwealth Volkswagen. I took my car there two weeks prior and was sent home because they had to get clearance from CarShield. I was told to take my car to VW on Saturday for an inspection which I did. Got a rental that was approved only to be called today 11/4/24 and told that I had to return the rental because the oil leak was a “preexisting condition” because of grime build up under the vehicle. Learning this after my car is in the shop, car isn’t fixed, and only to find out it’s gonna cost me $2200 to fix out of pocket. This is the most atrocious thing I’ve ever gone through. I will NEVER and I mean NEVER refer anybody to this company. Absolutely ridiculous and a complete ripoff.

Carshield has consistently missed deadlines. Caused repair delays, missed scheduled update calls. Reps are unable to provide updates or make decisions or transfer customers to supervisors. Supervisors do not follow up with customers, some reps even say that they are the president of the company. Carshield advertises "stress free repairs". At this point I just want the repair to be done. Also when attempting to submit a complaint on their website, when you click "submit" the link leads to a dead page.

I am a service advisor for a large GMC dealership. Every time I get one of these contracts I have to explain to the customer that I have to charge an additional $150 to process their American Auto Shield claim, because they are next to impossible to get a hold of. Every time I call in a claim to them I am put on hold for hours. If you don't believe me, CALL THEM AND SEE FOR YOURSELF!!! 1 800 five 31 1925. If you buy one of these contracts after reading this you deserve what you get. The pic at the bottom is the time I have waited today to get a hold of someone.. AND I STILL HAVE 4 CALLS AHEAD OF ME!!! TOTAL JOKE

They suck. My car has been in the shop three times for the same issue and they keep requiring the same horrible after market part that keeps breaking. It has been 5 days and they still haven’t approved the claim because it is in review. They quoted me 14 days for my rental and today I was told it would only be 7 days. I called them direct and questioned them on the rental timeframe and they told me there is nothing they can do to honor the 14 days that they told me I would get. No honor, no help, just excuses. NEVER USE THEM.

American Auto Shield is horrible. They do not fix anything that goes wrong with your car. I've paid 4000 and some into this warranty and still have 1 more year to go before it expire. I needed a engine. The adjuster denied the claim what 2 parts in the engine. They claim it's not covered. I needed my AC fix. They also denied that too so what is the point of getting this warranty from American auto shield if they don't honor their contract? People spend their hard working money. It's not right how they can take your money but won't fix anything.

Already my car in the shop waiting to get fixed going on 3 weeks. More delays than ever. Keep claiming they are not getting the information being sent. I already used day rental then I had to pay for an extra seven days. Up my people that answer the phone can not see your records and can not help always being told that I will get a call back within 24 to 48 hours and never do. Don't believe USA Today even the dealership where I have my car say they are the worst. I'm sorry to say but if you choose to disregard this review. You're well leaving that part blank but I think you get it. Buyer beware.

My car has been in the shop since 3/18 it initially took a week to even get a response from American Auto Shield about my transmission repair and another week and a half for the inspector to come out and make a determination that it needed to be replaced. Another week to have a rebuilt transmission shipped in which was defective and then another week and a half to have the replacement sent which we were unsure was even going to arrive due to confusing emails. It has now almost been 2 months and I do not have my care still and due to the contract you only cover 2 weeks of rentals luckily the manufacturer covered a week of rentals but the rest has been on me. It has been expensive.

I have been scammed by Carchex and American Auto Shield. I paid $5,123 for an auto warranty last year and now when I filed a claim, they rejected it due saying that a small $50 surcharge was mistakenly not charged for a branded title on my car. My car has a clean title. This small surcharge has nothing to do with the repair claim. In fact, I paid a surcharge for 4wd cars which covered the transfer case that needs replacing at $8k. Carchex admitted their mistake but will not fix it and left me with a worthless policy. Both companies blame each other and neither will accept responsibility. I will be filing a lawsuit for deceptive trade practices as well as contacting the Attorney General in each of their states. Would anyone consider joining me? My email is **.

Worst Experience ever. Upon seeing several commercials, I decided to give them a try as my dealership warranty was about to end... Upon my initial contact with customer service - Everything that was said was perfectly vocalized... Faithfully did auto pay for over 2 years.... Then All hell broke loose... Had a major transmission issue that also affected the engine. I immediately call AAS. They gave me the name of the closes repair facility... Upon having my vehicle towed, to dealer, the Hell began. It took over a week for AAS to respond to dealership. I call AAS to see what the hold was. They assured me that my claim would be handled quickly and I qualify for Rental Reimbursement. Days would go by, and the dealership would call me asking me to contact AAS to put some fire to their butts because they were not getting any response.

I have the highest level of protection possible through American Auto Shield. I have auto paid my monthly bill, but all for nothing. I was out of state towing my camper to a motocross race with my F350. My turbo outlet pipe blew off the turbo on the highway leaving me stranded, at 10pm. I was able to limp off the highway to a Walmart parking lot with the assistance of the State Police. I contacted AAS who informed me the tow coverage would only cover $125 for my truck. I would have to stay the night in a hotel and leave my camper and race bikes in the parking lot of the Walmart, which was in the middle of the mountains! I refused and informed them I would temporarily fix the pipe and then replace it the next day. They told me to call them back for coverage for the replacement part. I was able to rig the pipe back up and get moving to the track, which was 5 hours away from home.

While driving home from another state our water pump went out on a Sunday. We were stranded on the interstate and had to call a wrecker and be towed to the only place that was open, which was Pep Boys. Pep Boys was able to make the repairs and get us back on the road. I submitted a claim, with receipts, for just over $1,300. My claim was only approved for just over $700. I have a $100 deductible so I should have gotten back $1,200. I would highly not recommend this company. I was told that I should have stayed overnight in a hotel and waited until Monday, when my wife and I both had to report to work, for the claim to be approved rather than paying the claim and getting home in order to work the next day.

American auto shield is a scammer. Did tell you what you want to hear so they can get your money. They do not honor anything on that contract. They're on this get rich scheme by scamming money out of people. My advice to you it ain't worth it. Find somebody else to do your warranty. I was told not to file any more complaints. But that devil in his army ain't going to stop me. One of the representatives I was talking to had a baby in the background. They got some rude people that are working in the customer service department. They need to get shut down. I won't recommend American auto shield to their own Mama. Stop scamming people out of their money. People work too hard for their money.

WARNING! Stay far away from Car Shield and American Auto Shield. They are a scam! They refuse to pay the cost of parts and labor quoted by a certified auto repair facility. A gas pump that costs $875, Car Shield/American Auto Shield only offered to pay $200. The repair facility said it would take 2 hours to fix, Car Shield/American Auto Shield only agreed to pay for 1 hour. Leaving the rest of the cost on us. SCAM! SCAM! SCAM! Stay far away!

2years!!! It’s been 2 years I am fighting with them to honor the contract that I have with them. Car suffered from a timing chain issue. They refused to honor the contract for 2 years. When I took it to one shop they made me pay to have the engine broken down before they could authorize the claim. They then refused to answer the shop. I was deployed and when I came back the shop after not being able to get an answer from American AutoShield decided to not do the work. I called and spoke to numerous people at AAS. They told me I could take the car to any other shop and get it done.

Don't waste your time purchasing a warranty through them. They will do absolutely everything they can to stick you with the repair. They require that the part in question be removed completely before they will authorize a repair. What they don't tell you is once the part is removed it's at their discretion whether they will honor the claim and pay it.

American Auto Shield an administrator for Carchex will do their best to NOT cover a part. They won't pay the dealer for the part but want to send a cheap knockoff. Yet their own language in the contract will say Like part and like Quality. Knockoff parts are seldom of like quality as they are copied parts and most don't even do any testing. So when they won't pay for the part at a Dealer you have to take vehicle somewhere else and then they won't pay the Diagnostic they already approved because I didn't get the repair there. They actually can't even interpret their own contracts properly. One person will say it's covered and then a few hours later they tell you that No it's Not covered.

I had a warranty with American Shield the I paid a diagnostic charge to check my vehicle. They found the problem that it was the needed to be replaced. The dealership sent all the info that they found and the adjuster basically told them that in order to get it replaced they would have to tear it down and I would be responsible for the tear down. Dealer told me it would around 2000.00 to tear it down and if it was not something that is covered I would be responsible. What it has is a broken timing gear and the policy I have says it is covered. They are basically telling the dealership they don’t know what they are doing so I am going to be filing a lawsuit against American shield for saying they cover parts and do not. Waited almost three weeks for an adjuster respond to dealer. I would not recommend this company. They are crooks.

CANCEL MY EXTENSION AND REIMBURSEMENT AND PAY ME THE DATES. Beware of American Auto Shield Claims Information provided by CarShield. I ask for an amount per month and when you have the problem they disappear and don't respond to me. they reimbursed 0 for an engine problem. I think it's fair to make a class action. to me they created a damage because the repair was waiting to American Auto Shield Claims Information provided by CarShield. now I contact a lawyer to sue them. they didn't give neither tow truck nor rental car. I will make the claim and ask for damages with my attorney in court. Terrible experience.

Purchased a Mechanical Breakdown Insurance Policy from AASI approximately eight months ago. Six months later my vehicle began having shifting and acceleration problems. Immediately I took the vehicle into a local dealership for repair. After completing diagnostics, the dealership recommended replacement of the transmission. AASI refused to accept the diagnostic result and requested further testing at my cost. This was completed and a partial repair was authorized, though the dealership stood by their original recommendation. When the repair failed to correct the issues, AASI was again asked to authorize replacement of the transmission. AASI has requested further testing, again at my expense. Nearly two months later I am still waiting for authorization and repair. Over the years, I have owned many vehicles and repair warranties. This continues to be the worst experience I have had with any such company.

I have been paying for 4 years on this warranty and had not had any problems with car. I had a power train issue and the adjustor did not feel that the diagnosis that the repair shop was sufficient and requested tear down of the transmission. Warranty used section f of need to tear down transmission to make sure it is bad. The mechanic had already diagnosed then an adjustor said no. Why do you pay for service not only did I take it to a shop that was name by them but I had to foot a $400 to be diagnosed that the warranty co did not pay. Lousy lousy service.

This company will lie to you about what they will cover. They make the contract vague enough so they can get out of covering any repairs. They will leave you high and dry and not cover anything. They will rip you off for monthly premiums for years and still not help you out when you need it. This company is criminal!

From the very start it's been an uphill battle trying to get work done, along with trying to get a loaner car after 8 days of trying, still work is at a standstill on a job that should have taken 3 days max...and I didn't give it a 5 star rating, 2 at best.

This is the 3rd time I have to call on the status of my claim. 1st time was to report a claim, then was told to have repair shop call. Repair shop called and got NEW person who would need to check to find out if part was covered. NEVER heard back from Rep at Auto Shield. I called again, almost 2 weeks later to find out what was happening and was told repair shop needs to call to put in a claim. They need to get their ACT together. VERY POOR SERVICE. Think twice about this company.

I am requesting an Arbitration Hearing to Dispute the Devaluing of my Warranty on My 2015 Chevrolet Suburban that I Had Towed to Terry Cullen Chevrolet to have My Vehicle Scanned because the Check Engine Light came on the night Before(!). My warranty was Devalued Because Adjuster (known to me as Chris H) Informed Me that my Warranty was Devalued Because of carbon buildup in Cylinder #7 As per the Inspector's pictures/report which showed the Cylinder Valve Head (It’s) Intake/& Exhaust ports from Cylinder #7 on the head (itself). The pictures also showcased the intake manifold of cylinder #7 as well as a Random Additional Picture Of the Engine Block Piston Head from Cylinder # (3.). I spoke w/ Chris H & he said the problem came from the carbon buildup which prevented the Cylinder from functioning Correctly.

There are around 46 paragraphs in the EXCLUSIONS section. I needed a fuel pressure sensor switch replaced in the fuel system. I have Platinum coverage and in the coverage summary it indicates, "fuel Delivery System" is covered. Reading much further on page 9 of 16 it excludes emissions control devices required by the government. Read your contract thoroughly. Not doing so or not remembering specifics cost me $700+.

I've had an American Auto Shield car warranty since 2020. Up until now I had only used it once for a speed sensor. Recently at oil change I was told I had a coolant leak so I stopped driving the car until I could get it in to a dealership. It was diagnosed as a water pump issue and needed replaced. When the adjuster came to the dealership all he would authorize was the gasket! Why? Because the water pump for a 2010 Dodge Charger is over $300.00. I am supposed to be covered to 125,000 miles and the car currently has 109,000. Well below the mileage limit. Even the dealership was amazed as this is a common repair. The labor charge for a gasket vs. a water pump and the gasket is the same so I ended up paying to the water pump rather than risk a breakdown on the road. What a disappointment. If you need a car warranty look elsewhere. This company isn't worth the money or the hassle.

THE ABSOLUTE WORST! I've been without my car for over two (going on three weeks) due to the ineptitude of this insurance company. My mechanic has done EVERYTHING they requested, two diagnostics, a breakdown of my transmission, pictures of the pieces in question all for them to then say they have to send someone out to inspect the parts! FOR WHAT?! YOU ALREADY KNOW WHATS WRONG FROM THE TWO DIAGNOSTICS!!! They do nothing so you pay out a majority of the work so you can get your car back.

The representatives were awesome that I talked to,, The inspector that was sent to the dealership was BAD! Would not listen to the text and service man on what was really going on with the Cadillac and why it went out...for Car shield he was perfect, so they wouldn't have to pay for the repairs, not right.

Our family was on our way back from Florida, where our car died on the highway in Ocala Florida. We contacted CarShield and the two ladies on two different cell phones coordinated a tow and place called Don's Garage to take it to. The process was quick and the tow company came in 20 minutes. Don's Garage fixed our car the same day. I'm glad to be a Carshield customer. It's worth it to have the peace of mind knowing Carshield has your back in time of need. Thank you to everyone.

The customer service representative was GREAT! However it would be more convenient/helpful if...once your vehicle has been towed (by you guys) to the shop a rental should be provided throughout it all.

American Auto Shield has come through for me. My 2014 Chevy Silverado motor and transmission had problems. American Auto Shield has put a smile on my face. Now I can keep my Chevy Truck for years to come.

This is not a gimmick. I made my payments and when it was time for them to help they were there for me. My transmission and transfer case went out and they was there for both of them. Great company. Stands behind their word.

Processing could been quicker, out pocket fees ridiculous, Car Shield should have recommend auto shops they can compromise with on parts etc to save customer money so we just pay our deductible like contract stated.

We have a 2002 Ford Ranger given to us from my father. He loved this truck and I want it to be in our family for years. Thank you on repairing our truck. It has taken some time to be approved and it is great we have another car.. But the most important thing is our truck will be fixed and ready to come home very soon.