Trustmark Warranty

Consumer Reviews and Complaints

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I had a number of expenses on my car previously and it was starting to add up and I thought it would be a good idea to have an extended auto warranty. Buying a protection plan from Trustmark was super easy and very fast. Also, their specialist was very nice, personable and working with them was fine. I got the warranty on Friday and then Sunday morning, my MINI Cooper car had a check engine light come on. So I took it in to MINI, the shop that I go to and they dealt directly with Trustmark with no issues. The service has been great and I'm a pretty happy customer right now. I've already recommended Trustmark to a number of friends.

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I purchased my Trustmark extended warranty online and figured it out myself. It was fairly simple and easy. The only thing I didn't like is whenever I put it on there to get the free quote it didn't save. So every time I went back to it or had to go back, I had to restart over and re-enter all my information back in before I could actually buy it. Trustmark is very affordable and a better option than paying interest on getting a warranty financed through a loan.

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I am very impressed by the excellent Customer Service provided by Adria ** and if this level of Customer Service continues through our future interactions, I will sing your praised to everyone I know. Looking forward to working with you in the future.

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I contacted a number of warranty service suppliers. Yours was the friendliest and not pushy at all. I don't respond to high pressure and didn't need to worry about that with your rep. Thanks. I hope if I should need your services that it will be the same.

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I wanted to get a basic coverage for a car I purchased very recently, so I did a lot of research online on different companies. I put out some inquiries online and they were contacting me and it was a hard sell but the others are way more expensive than Trustmark was. And when I compared what was covered and the amount of money, Trustmark made the most sense to me. So I purchased my 36,000-mile coverage plan from them. It was very easy and straightforward. I didn’t have to speak to people individually unlike with CARCHEX and a few other companies. I was able to even do it online because I was able to get things in writing before I had to send in the deposit and sign for the contract.

The people at Trustmark are very professional, friendly and courteous. I asked questions on how I could make the payment and if I can do it online. I also asked if I could roll into a new one when my particular contract is over and I was told yes. They also explained the benefits and how the claims worked. They sent an email and before I signed the contract, I called them, and they broke everything down to me. Overall, my experience has been quick and easy. It was the best experience. Trustmark has different plans and amount of mileage, and even with the contract itself versus the prices, they are more like a trustworthy type of company. I even checked the Better Business Bureau and the reviews online, and they're very high there compared to some of the other ones.

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I had my car for a couple of years now and I needed more help with the repairs even though I didn't have maintenance issues. It's not old, but the mileage is high. I was referred by one of their customers, and even though I have a coverage, I wanted that extra coverage for peace of mind. So, I did it online. But when I went to the auto mechanic, I wasn't covered for the things that I needed.

About a month ago, I wasn't able to get the evap solenoid because it wasn't covered. In the first week that I got it, I was calling in and they said they can't. I'm not happy with the customer service. When I called in, I wasn't able to talk to anybody for two days. So, I went and took my car in but I couldn't get it fixed that day because it was closed. And then the next day I came back and called. The phones were out because of the weather condition so I came back again the next day. I'm using my gas driving all the way to the mechanic and having to drive all the way back home because Trustmark wasn't even open. They have weather issues, phone issues or computer issues.

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Trustmark Warranty

Thank you very much John for your kind words and well-placed confidence in Trustmark Warranty! We look forward to counting you as a satisfied customer now and in the future, and will do our utmost to make that happen. Happy driving!

Original review: March 17, 2017

I considered a few different warranty companies and spoke with one that turned me off completely because he was very very pushy. Then I decided once more to try Trustmark. When I called and spoke with Adria who was exceptional in friendliness and knowledge and answered every question I had confidently. Right then I knew who to sign up with. Thank you and I hope all will go well should I need your services, which I believe should.

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I did a research from the internet and the services that were offered by Trustmark Warranty were appealing to me. My experience purchasing the vehicle protection plan from them was good. I called in over the weekend and got someone who said they'd take my message and have someone call me back on Monday. Someone did call me back on Monday to answer all my questions. Then I spoke to someone else again who fed me information because I still wasn't sure about the plan. I called them again to ask the lady if she could help me and she walked me through the entire process on the line up to the signup. Trustmark Warranty was very thorough and patient with me and informed me of what I would be getting. So far, I'm enjoying it. Also, making payments for the warranty is on automatic withdrawal.

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A friend of mine works for Trustmark Warranty and recommended that I look into it. Purchasing my vehicle protection plan from them was really easy and there were lots of communication. I really appreciated the card that I got in the mail with the handwritten note. It was very personal and that was really a nice touch. I also like the actual warranty that goes in the car. The rep was very friendly and did everything she could to suit our needs. And she even stayed after her work time just to finish my order which we did over the phone. It was a really great experience from beginning to end. It was effortless.

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I have an Audi and it is a very expensive car so I decided to purchase a warranty with it. I liked Trustmark Warranty's pricing. The dealership prices are 400% more than what Trustmark is charging. The one that I had at a dealership was roughly $6,000 versus Trustmark's $2,000 to $3,000. That’s a huge difference. But I had trouble starting with the warranty. I’ve been trying to do it for a month or two but I’ve never gotten a chance to finalize the paperwork. I didn’t know that I had to do the VIN and everything. And when I talked to a representative, I thought they had to call me back to finalize it. Then, they told me the only thing I had to do is fill it out online. So I filled it out and submitted the paperwork. I got my contract number and my first payment.

Two weeks later, I had this clicking noise on my car. It turns out it wasn’t under Appendix B which I don’t understand because it was a mechanical failure. It was a wheel bearing and they didn't cover it. What was covered and what wasn’t were in the contract. But the thing was the car was stock so nothing on it was aftermarket. No one really told me why it didn’t get under the warranty. So I just went ahead and purchased a dealer warranty and cancelled Trustmark. But I wasn’t dissatisfied with Trustmark at all except the timeframe with getting back to me. If I knew that I could start it without a representative, I would’ve just did it online.

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My extended auto warranty ran out so I looked up reviews online and Trustmark Warranty had better reviews so I went with them. All I asked one time from their rep was if it mattered if I did my own oil change and they said it has to be a certified place. So, I bought my own oil and had a certified place install it.

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It was a very easy sign up process and the price and coverage are good as well. Great experience with staff during that process too. However, when trying to make a claim for the first time from a Chevy dealer, we were told "they don't cover an issue where the cause of failure is a bolt". Well the bolt was part of both covered items that failed. I guess I should've realized there might be an issue when the dealer called on a Friday and was told everyone was in a meeting and to call back. After 3 attempts he was unable to reach anyone until Monday. Needless to say I am disappointed with them and the dealer is still shaking their head. He did tell me it was the strangest experience he has had with any warranty overall. I hope if there is a need for another claim, I won't have to wait 3 days to get denied again over the fact that a bolt that holds on a covered part comes loose or breaks off.

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I purchased a vehicle for my daughter and wanted to have a warranty in case something would happen. I went online and found Trustmark Warranty and it seemed the best out of the ones I looked at. I did most of the purchasing stuff online and made a call and a lady walked me through it. Everything's been fine so far and hopefully, it will work when we need it.

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The process of using Trustmark on the internet was simple. Everything went well with purchasing the protection plan, and their specialist was friendly and knowledgeable. Also, Trustmark didn't bug me, unlike the other ones who would call every day once something was done with them online.

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At the beginning of the year, I purchased a 2011 vehicle that only had 44,000 miles on it. So I thought it's probably a vehicle I'm gonna keep for a few years, and so it would be wise to have an extended warranty. I called Trustmark first and asked them a few questions. They explained everything that I wanted to know. I ended up purchasing the auto warranty from them because it was a few hundred dollars less and had pretty much of the same coverages as others. And from looking at some of their reviews, it sounded like everybody was pretty happy with their service. The only thing I didn’t see much of was a lot of claim where people turned in an issue and they paid with it. And so I didn’t feel a lot of that, which I would've liked. But their terms and conditions said the policy is cancelable at any time. If you're not happy with it, they'd prorate it if you have any funds that can be refunded. So I felt like it was a no-wrong situation to try.

When a situation arises where I have to use the warranty or I get the actual contract and I don’t have any issues with the payment plan they had, then I could probably rate them higher if I'm satisfied. But at this time, my experience with Trustmark has just been average.

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I purchased a 2013 model truck with 115,000 miles on it and an expired warranty. If I was going to spend $23,000 plus on a truck with that many miles, I thought it was better to buy a new warranty. I called four different providers, one of them being Chrysler. I would have liked to have the actual Chrysler Mopar warranty because it's the same one that came with the vehicle. However, the cost was ridiculous at over $5,000. The pricing for the other companies such as Endurance were at around $2500, $2600 and $2800. I came across Trustmark and saw that they had a warranty for 4 years/48,000 miles for $1600. They also allowed me to bill it to my credit card monthly. It's a very low payment so I thought it was phenomenal.

I tried to compare the difference between the companies and the coverage was better with Trustmark for a lower price. It covered things like power window switches, window motors and windshield wiper motors. It also had an expanded electrical coverage for modules and the GPS system. It even covered ball joints and shock absorbers which was surprising because shocks are a wear item to me. Another good thing about Trustmark that nobody else had was coverage on day one. However, there is a stipulation in that that says pre-existing conditions do not apply. There's also a $100 deductible but that's on every warranty I can buy. Rather than pay someone to diagnose small things that will be less than $100, I will just fix it myself. Granted this was not the kind of coverage that I would get from the factory but it was good enough for me. If they make it hassle free, it's the best warranty for the money.

One thing I was not happy about was that during the three times I tried to call Trustmark, I got an answering service twice. It was the same number to call when I have a claim and I want to talk to somebody. The answering service couldn't do anything but take my name and contact number and I wasn't happy about that. The way they explained it to me was: “The way this works is you take it to your repair shop, and they will call us and work with us on that. So it's not necessarily an urgent thing. If you have something urgent and you need to get somebody out there to change a flat or unlock your car, you call this other number”. I didn't really pay attention to roadside assistance but I liked that they give a separate number which they contract out. If I have a problem, I can call directly and they'd get somebody to come out there.

Trustmark is getting good reviews on Consumer Affairs because people are satisfied with the low price and great coverage. However, I would like to see more reviews from people who actually used the warranty because I can't get a gist of how well the company is going to take care of me until I see the policy in action. I also liked the way they did business because they didn't try to force themselves upon me. Most sites want me to put my phone number in before they talked to me. Trustmark didn't require me to do that and I thought that was great.

They are ahead of everybody in every category. With most other warranty companies, I have to buy a seals and gaskets rider on top of my policy if I want those parts covered. When I read the policy of Trustmark, it says seals and gaskets are covered for a covered repair if a vehicle is under 125,000 at the time that I got the warranty. The way I understand that is that if I develop a bad oil leak sometime after, it's covered. If they do, then that's a really big selling point for me. Even without that, I am satisfied enough. It was a no-brainer. There's no way other warranty providers can compete and I don't care what any salesman tries to tell me.

5 people found this review helpful

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I purchased a vehicle from a dealership with 80,000 miles on it. Based on my past experience, I figured it would be in my best interest to get an extended warranty. I got a warranty from Trustmark because compared to a lot of other companies that I looked into, the services they offered were superior in terms of price and coverage. Their team was courteous, knowledgeable and easy to work with.

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I wanted an extended auto warranty for my vehicle. I planned on keeping this car for at least seven or eight years and wanted to make sure that I don't end up paying an arm and a leg if something goes wrong. Then, I had shopped around, looked at a few auto warranties and the prices of Trustmark were better. However, Trustmark Warranty was worthless and my vehicle protection plan wasn't pleasant.

When I needed it, I called in to go ahead and make a claim because my radio, GPS, the USB port, and the Bluetooth went down, and they basically said these parts weren't covered. When I signed up, one of the things specifically I had asked about was all the electrical components. I was told, "It's bumper-to-bumper. Don't worry about it. You're covered." And then, afterward, it wasn't, so the receptionist, Andrea, went ahead, helped get me refunded and canceled out the warranty. She was great and extremely helpful. She updated me weekly and was honestly the only one that got me my refund.

4 people found this review helpful

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I was looking for a service contract for my above vehicles and contacted Trustmark. I spoke with Adria several times with questions about your contract. Adria answered all of my questions. She is a true professional. I was so impressed I purchased contracts for both of my vehicles. My co-worker Bobbee ** overhearing my conversation was so impressed she also purchased a contract for her car. Adria is a true asset to your company. I look forward doing business with Trustmark for many years to come. Thanks.

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I bought a car with about 100,000 miles on it and I wanted it to get covered so I looked into getting an extended auto warranty. I called a couple of warranty providers and Trustmark's policy was better in terms of price and coverage. Still, I didn't like that when I called, there were times that I got someone who didn't know anything. They would just say that they didn't work for Trustmark or that people are out to lunch and they just picked up the phone to take a message.

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Factual basis uncertain

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Trustmark Warranty

Hi Antonio,

While thrilled you were referred by a happy Trustmark Warranty customer, we are nonetheless disappointed that your experience wasn’t to your satisfaction. However, all Trustmark Warranty policies clearly state that preexisting conditions are not covered. Unfortunately you made a claim one week after purchasing the policy for an issue that takes years to develop. But in a sign of good faith, our customer service processed a complete refund within 24 hours. Should you ever be in need, we hope that you’ll once again consider Trustmark Warranty for a future vehicle.

Best regards,

Trustmark Warranty

Original review: Jan. 23, 2017

A friend referred me to Trustmark Warranty and I got the warranty from them because of that and because of their price. I also figured to get one in case anything major happens. It’s better to be safe than sorry. It started off fine with them and the customer service was great. But a week later, my wife drove back and forth to work and the “Check Engine” light came on. I took the car into the shop and they told me what was wrong with it. Trustmark Warranty said they wouldn’t cover it because it was an ongoing problem. I was upset with that and it wasn’t a good experience because I didn’t know if anything was wrong with my truck. I had to get the work done and it was $1,100.

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I've tried buying an extended warranty on any vehicles that I buy, if I can. I've had two prior warranties with AUL, which is affiliated with Trustmark. But when I called them and asked how I could go about getting another warranty on a third vehicle that I was purchasing, they said that they didn't do warranty retail but Trustmark does, because I was buying the vehicle from a dealer that was 300 miles from my home and he didn't do the extended warranty.

I've had good luck with my warranties. They've always followed through. Sometimes, though, it might take an extra day to get the work done because they have to consult with adjusters. But other than that, I've had things fixed without any problems, and I've gone to a variety of different places where they haven't fixed these things. When the repair work has been done and the adjusters have done what they said they were going to do, I've always gotten exactly what I paid for. If something was broken, I paid $100 and they fixed the problem, and sometimes those were expensive repairs.

There was one other thing with their service that was cool. I traded my second vehicle in on a third vehicle, but I wasn't able to carry the 22% warranty left for my second vehicle over to my third vehicle because I was going from AUL to Trustmark. I showed them the contract stating that I had purchased a new vehicle and what the mileage was when I got rid of my old vehicle, and they refunded 22% of my premium because it was unused, and I had zero difficulty getting the refund. I just had to go through the dealer that I bought the original vehicle through and he helped me with the cancellation.

One thing that bothered me a little bit was when they were offering a $150 card for people who were signing up for the warranty on Black Friday, and this lasted for a while. I wasn't able to get the warranty before the end of November and they said they'll send me a $50 card anyway. But they offered the exact, same $150 reward for purchasing the warranty at Christmas time, and I felt a little slighted on that, since I thought that they were offering the reward just moments before and after. They could have done that, especially since I was seeking up my third warranty with them. Nevertheless, I have recommended them to a friend on several occasions, and would continue looking to them for warranties for my future vehicles.

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My son purchased a car and I figured he needed an extended warranty for it. Trustmark Warranty offered a good plan and I liked their pricing. Furthermore, the people there are very nice to talk to. They were very understanding with all my questions and answered these completely. I liked the way they handled things. I was trying to see what the plan covered and asked them to send me a copy, and they were very thorough and did that with no problem. They always responded to what I wanted. The extended auto warranty gives us peace of mind. Hopefully, it would be very valuable down the line.

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My warranty was running out so I decided to get another one. I looked on the internet and the person I talked to from Trustmark Warranty when I purchased the protection plan was very pleasant and helpful. He was very knowledgeable and answered all questions that I had. I was mostly concerned with electrical parts and he showed me where to read that in the contract because it was electrical parts on one section then another set of parts in the other. He took me through both of them and let me read those. And one of the things I really liked was that he took his time with me and was very patient. I couldn't ask for a better experience with him.

But when I purchased the contract, I didn't do a check. I just gave Trustmark my bank account number and they told me I now had my contract and that I can go use it. Then a couple of weeks later, Trustmark called, telling me that my payment of $400 didn't go through so I called them back after I got the letters from Spectrum and they told me that they made a mistake when I gave them the lettering. They had put one wrong number on it. I had to give it to them again and now my payments went through.

When I filed a claim, they said the part was denied. I asked why and the explanation they gave me was that the part isn't covered. I questioned them back on why wasn't it covered so they went through the contract and said that they'd cover half of it and I would pay the other half. I had no problem paying for it but I wondered why I was going through that kind of problem which made me throw a fit. So I took the car away from the dealership and didn't even have it done.

The part in purchasing the contract and getting it was a very good experience and I would have turned back and recommended Trustmark to anyone but the experience I had with having to use the contract wasn't that good of an experience to me. They claimed things and said this and that is good. Right now, I still have a contract but I'm thinking about canceling it. The reason why I haven't is because I need it but the experience that I went through makes me feel that maybe I ought to look somewhere else because the next time I take the car for a claim, I might go through this problem again. If it happens again, then that's when I'll be canceling the contract.

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Verified Reviewer
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I've always had an auto warranty and the one I had with a different company expired. That one was with the dealership and I switched to Trustmark Warranty for their fast and convenient service. I purchased my protection plan online and I have not yet filed any claim with them.

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Trustmark Warranty

Hello Andrea,
So pleased to hear that your experience with the Trustmark Warranty team was a positive one! We strive to provide the highest level of customer service in the industry, so your kind words are much appreciated!

Happy New Year's to you!

Original review: Dec. 17, 2016

I got an auto warranty from Trustmark since the car that I just purchased didn't have a warranty with it. I've only dealt with their reps once when I got the policy and they were good, courteous, and professional.

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Trustmark Warranty

Hi Benjamin,
Very pleased to welcome you as a Trustmark Warranty client. Appreciate the kind words and glad to hear the purchase experience was an easy one.

Happy New Year's to you!

Original review: Dec. 13, 2016

My car was just about to roll 100,000 so I decided to acquire an auto warranty. I heard about Trustmark in a show that I listened on the radio and then I did a bit of research, and Trustmark seemed reasonable. So, I went online and filled out the form. It was an easy process.

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My father had Trustmark Warranty once and he referred it to me. It was quick and easy working with their sales rep. I received the paperwork in the mail the other day and I haven’t had any problems so far.

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Factual basis uncertain

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Trustmark Warranty

Hi Ryan,

Disappointed to hear that your vehicle wasn't one of the ones that can be covered by a Trustmark Warranty. But glad you did the cost comparison to find out that Trustmark Warranty was the most competitive, and very pleased to hear the Trustmark team served you well. Know that your money was completely refunded and hope that you'll once again choose a Trustmark Warranty for a future vehicle. Happy New Year's to you!

Original review: Dec. 11, 2016

I bought a vehicle so I shopped around for an extended auto warranty. After comparing quotes from different companies, I ended up purchasing from Trustmark because they were a couple of hundred dollars lower. I got the quote online but I purchased it over the phone. The people I spoke with were helpful. However, after I purchased it, they found out they don’t cover my vehicle that I had. So they had to cancel the policy and refund everything.

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I am getting vehicle repairs done and I have extended warranty from Trustmark. They are a great company. I would recommend them to whoever is looking for a warranty program. The staff was really nice and didn't get no hassle about my repairs being fixed.

2 people found this review helpful

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I felt like getting an extended auto warranty was a good thing to do. Most of the dealerships are a little bit more expensive so I did some research, shopped around on the internet, and found Trustmark. One of their motivating factors was that the coverage begins on day one. You don’t have to wait 30 days or 1,000 miles or whichever comes first type of thing. Also, its pricing was a little bit better. I purchased the plan online and got the information back as soon as I’ve registered for the warranty very quickly so I was very happy. I hope that I don’t have to use it but if I do, I know it’s fair. I would definitely recommend them.

Question and Answers - Trustmark Warranty

What problem is Trustmark Warranty trying to solve?

Trustmark Warranty’s purpose is to bring honorable and trustworthy extended auto warranties to consumers at an affordable price – without the need of pushy sales staff. A good trustworthy policy sells itself. And research will show you that all Trustmark Warranty policies are backed by an A-rated insurance company with $32 Billion in assets. An insurance company that guarantees every policy.

After all, Americans are holding onto their cars longer than ever before and repairs are getting more complex and expensive by the year. It is our belief that consumers deserve an affordable extended warranty that will be there when they need it. Trustmark Warranty. It’s in the name.

What sets Trustmark Warranty apart from the competition?

Trustmark Warranty’s advantages include providing the most cost effective extended warranties and the most comprehensive coverage in the market. Trustmark policyholders can repair their vehicle at any licensed facility (dealer or mechanic) nationwide and Trustmark will handle all invoicing/payment that deals directly with the facility for all covered expenses. Also, we are the only provider where coverage starts on day one, we do not require auto inspection and consumers can obtain a quote on their own, online, in just a few minutes.

What needs do your products or services fulfill, and how do you fulfill those needs better than your competition?

Trustmark Warranty combines personalized customer service with the most competitive pricing. Yet, unlike most of our competitors’ products, our policies are backed by a Contractual Liability Insurance Policy (CLIP) issued by an A rated insurance carrier with $32 Billion in assets – meaning if Trustmark Warranty were to close up shop while customers’ policies were still in place, their policy would be still covered by the CLIP and honored in full.

What are the most common misconception consumers have about your company?

Due to the recent launch of Trustmark Warranty, some consumers may make the mistake in assuming that we do not have much experience in the industry. But don’t let that newness fool you. The people of Trustmark Warranty have been in the extended warranty business for more than 25 years, and the underwriter of all Trustmark policies is a $32 billion dollar A-rated insurance company that guarantees the performance of every single warranty.

How does Trustmark Warranty measure success?

At Trustmark Warranty, we measure success by making our customers happy. We achieve this by doing what we say we are going to do and by going the extra mile. If we can make each customer happy and earn his or her trust, we consider that to be the highest measure of success.

What are Trustmark Warranty values?

Trustmark Warranty values begin and end with trustworthiness and honor. After all, that is what we expect from our partners and ourselves; so it is the very least our customers should expect from us.

What is something you wish every consumer knew about your company?

Again, being the new kid on the block, we wish more consumers were aware of how much they could save with a Trustmark Warranty policy. And how that translates into peace of mind. But it’s just a matter of time.

What are the most common misconception consumers have about your industry?

The most common misconception or in some cases perception, of our industry, is that it is dishonest at worst and not worth the expense at best. But that is precisely why Trustmark Warranty is here – to provide cost-effective and comprehensive extended auto warranty policies that you can trust.

What is the greatest obstacle Trustmark Warranty is currently trying to overcome?

The greatest obstacle we’re trying to overcome is to show consumers that affordability, comprehensive coverage, and trustworthiness are not mutually exclusive. With Trustmark Warranty, you can have all three.

How has your industry changed in the last 5 to 10 years?

Unfortunately for consumers, we feel the industry hasn’t changed enough. Aside from the general benefits that the Internet provides (research, information, convenience, etc.), policies have traditionally been just too expensive and the sales process, too uncomfortable. With Trustmark Warranty, consumers now have several cost effective options they can purchase entirely online, at any time – without having to speak to a company representative. Unless of course, they want to.

How has Trustmark Warranty grown or evolved?

While Trustmark Warranty is still fairly new, we have already streamlined our online presence and purchase process due to customer feedback. As an example, we’re the first, but not likely the last, to remove the auto inspection requirement. And as we grow, we’ll continue to modify our processes and products to meet customer demand.

How do you see the company growing or evolving in the future?

We honestly see Trustmark Warranty as an innovator in the industry and to eventually be the market leader.

Where do great ideas come from in Trustmark Warranty?

At Trustmark Warranty, our great ideas come from all levels of our organization. All of our employees are encouraged to provide feedback, both positive and negative, about their jobs, interactions with customers and interactions internally; so that we can better serve our customers and improve our products.

Do you have any advice or comments for your current and/or potential customers?

If you have a used car that is out of warranty, place your trust in one of our Trustmark Warranty policies, and we’ll bend over backwards to honor that trust.

Trustmark Warranty Company Profile

Company Name:
Trustmark Warranty
Address:
101 W. American Canyon Rd., Suite 508-314
City:
American Canyon
State/Province:
CA
Postal Code:
94503
Country:
United States
Website:
https://www.trustmarkwarranty.com/