Diamond Warranty Corp Reviews

We bought a 2010 Chevy Traverse in August. One month later we started having trouble. Diamond Warranty has been great in helping us get it fixed. Brian ** has went above and beyond to help us fix our car. We have custody of our 2 grandchildren and wanted a good car. Unfortunately the dealer didn't care but Diamond Warranty Corp did. Thank you for the great customer service. Brian, Thank you. You are a gem.

I needed a Transmission in my car and I thought I was being smart by purchasing this extended Warranty, NOT. They made my mechanic remove and disassemble the old transmission (at my expense) and then wait for one of their adjusters to come and verify that it was broken, apparently my mechanic with 30 years experience knows less than they do. It took 5 days for them to come after the transmission was out. They agreed to replace the transmission WITH A USED TRANSMISSION WITH OVER 100K MILES ON IT! My broken transmission only had 66k miles on it. Why would I want that. My mechanic found another used transmission with considerably less miles on it and we installed that but I had to pay the price difference (over 250.00) between the 2 out of pocket. I paid 2800.00 for this warranty thinking that I was protecting myself and being smart, so much for that... Never again.

When my transmission went out of my car and I took it to the shop Diamond warranty covered it all. When I got my car back the shop messed up my transmission so Diamond warranty covered the whole thing again. I have been fighting the shop to get my car back since the 26th of November still right now I'm waiting for my car.

My transmission went out on my 2006 Chevy Impala LTZ. Took my car into Sheehan Chevrolet. They had my car a couple days shy from a month. Took a minute for the replacement part to come in. When the work was done after several calls back and forth with Diamond warranty and I called to see how much my payment was they said $540 because I had to pay for a new pan, seal bolts and magnets which diamond warranty company would not pay.

Motor problems and spindles. Diamond refused to pay for anything. Beware! Read the fine print! Oh, and that 24 Hour Roadside Assistance and Tow? ONLY if it is something covered by the warranty. The dealer I bought my car from is furious and is refusing to sell any more Diamond Warranties. Says they will go with a different company. The small print is such they can twist it any way they choose.

Diamond Warranty. Read the Fine Print. I purchased an auto Warranty from them for my daughter's first car. We bought a 2008 Toyota RAV4 with 90,000 miles on it. Within the first month the transmission had to be replaced but with another used transmission from another RAV4 with similar miles. One year and one week later it needed another transmission, again used transmission (Otherwise known as aftermarket parts). I recently had the oil changed and was told the transmission was leaking. It is now back in the shop for the fourth transmission. Each time the warranty company has drawn out the process, leaving us without a car for over a month each time. I paid $2500.00 for a warranty that I should have kept and just used for maintenance at this point. The process is ridiculous and lengthy...

I bought this contract years ago, paid it in full when I bought my 2007 Mini Cooper. My mini started making a strange sound coming from my motor. I brought it to a shop in March of 2017. The adjuster Bree, seems to be doing everything not to remedy this major inconvenience in a timely manner. I have been without a car and have been told that an adjuster has seen my car at least 3 times now and each time Bree keeps requesting the shop to do more. I just don't understand why it takes Diamond Warranty so long to handle a claim. Disappointed consumer.

When faced with a recent mechanical claim against a vehicle recently purchased just 30 days prior, Diamond Warranty Corp went above and beyond expectations in seeking proper repair and paying for repairs. The anticipated expenses were very significant as the entire engine needed replacing in my Ford F-250 diesel. Without Brian's assistance from corporate, I am not sure the repair work would have even been performed adequately. Their experience, friendliness, concern and professionalism were outstanding. My best warranty investment to date and I am 62 years old. I cannot say enough thanks to Diamond Warranty for their help. True professionalism and one any warranty company should emulate.

Upon needing to start a claim, I called and talked to Brian. He was very informative and gave me all the guidelines I needed to follow to get the car repaired under warranty. I thought I was getting the runaround to do this and do that, had to be a certified shop etc. I followed his instructions and called him several times with questions as I was unsure of what I was being told by the repair shops with whom I had taken the car for diagnosis.

I recently had an air conditioning issue and was also told my alternator was going. I took to Mercedes-Benz of Chantilly not knowing I would have to pay almost a 50.00 per hour difference. I called my adjuster and she advised I have options. I was told to relocate to a fleet accounted shop they work with and the rate was only 75.00 instead of 150.00. I think when I purchased my warranty I assumed the only thing out of my pocket was my deductible. I am happy I called my adjuster who explained the ins and outs of my contract. My car was fixed and I am a happy customer. Thank you ladies at Diamond Warranty.

I bought a Lexus Is250 about 1 month ago, and purchase an extended warranty from Diamond Warranty Corp. However, in less than a month I started to have problem with my AC which wasn't working properly. So, I decided to return it to the dealer where I bought the car. Well, they diagnosed the problem and said it will be about a 12 to 13 hrs job which meant that I will need a car in order to go to work. Nevertheless, they proceed to called Diamond Warranty for an approval. After waiting for a whole entire day. I got a call from the dealer and they said it was approved, but the car rental is not. Initially, I was very upset because I would have to come out of my pocket to get a vehicle for work.

I recently purchased a 2009 BMW. I never expected to have issues the first few months of purchase. I never had a warranty so I did not know what to expect, calling in and reaching a girl Brie at ext ** who helped me step by step in getting my repairs done. Great Job! Thanks for the great customer service! I had some follow up questions and got Joe who transferred me to Gale who put me in the right direction. After everything said and done, I was looking for payment and Connor got me to a girl named Nicole and everything was done. That simple!

I called about my 08 ford explorer I was connected with Connor. He was very helpful and informative. He informed me of the steps necessary to get my claim started. I then went to my local shop. My shop called looking to start on my upper left control arm. This time we spoke to Gale who went over the whole process and took care of everything. I had to call a few days later for a question about my warranty status. Bree picked up this time and she very politely answered any questions I had. I've been through so many warranty companies and Diamond Warranty was the most professional and excellent service I've ever had. I would recommend this company to anyone looking for excellent service.

As a General Manager of a small business, I am presented many products that I can make available to my customers, and I was fortunate enough to meet the people from Diamond Warranty Corp about five years ago. In a business that has as many warranty options as there are dealers, it's nice having one that does what they say they will do. I have had experience with approximately 30 different service contract providers in my time in the auto business and have had good and bad experiences and I would recommend Diamond Warranty to any dealer looking for a company that does what they say and backs what they sell.

I called Diamond Warranty on behalf of a customer with a 2006 ford f series 6.0 diesel that needs head gaskets. After a lengthy hold, I spoke with Brian who denied the claim before he even knew what is was. He said he didn't like my attitude and said he reserves the right to deny claims based on that. I looked the company up on several consumer protection/complaint sites and they are like a virus. I have been in the same location for 30 years and have very few (maybe 3) issues with customer satisfaction in that time. I chalk those few up to the fact that there will always be some folks you can't please no matter what. I welcome them to call and make good and if so will retract, but for now they are as everyone reports: N.G.

Diamond Warranty is a bad risk company that is taking consumers’ good faith money that was given in expectation of warranty service that is not being provided by Diamond Warranty. I took my truck to one of Diamond Warranty recommended auto service shops for transmission diagnostics and we’re told diagnostics was negative and nothing is wrong with truck after keeping truck for a week. Pick my truck up from auto service shop. While driving home my truck began shaking badly, low pressure, timing out of sync, loud exhaust noise and the feeling of truck about to shut off. I call the auto service shop, explained my problem and was told to bring truck back, they will take a look at it. Being upset that my truck was in perfect running condition I did not go back to auto shop. Took my truck to a personal auto service shop and was told that timing had been tampered with and original engine parts had been replaced.

We had our car taken into the mechanics to have it evaluated. They have been waiting for a response from this company. My husband finally got John on the line and was treated disrespectfully, being interrupted and talked down to. He then spoke with the manager Brian who HUNG UP ON HIM. They just don't want to pay for the necessary repairs. Now they won't answer their phones. We just got took for $1600. For a warranty that covers nothing. Now the mechanic won't release our car. WE ARE COMPLETELY SCREWED!!!

I had bought my car from a 3rd party certified dealer that recommended I get Diamond Warranty, and of course, after buying a used Mercedes Benz, I did not hesitate to buy the extended warranty. After 10 days of owning the car, something went wrong with the engine. Immediately, I took it to a shop to get it looked at. They contacted Diamond Warranty, and everything was covered from the ground up (according to the plan I chose). The people working at Diamond Warranty were all very nice and understanding! I had spoken to John and Gale. Both took me step by step as far as what I had to do, and how to proceed.

I have no idea how a company like this even exist. They will take your money and run. Do not be reassured to buy from them for any reason. They will find a way to screw you. I am looking into a class action lawsuit against them now. I purchased a warranty through a used dealership with them. It has been nothing but a headache and hassle dealing with them. They will find a way to find you at fault. They break the contract severely. I am taking legal action against this company. They have screwed the wrong person this time. After fighting claims with them they just sent me a letter saying my warranty does not exist because I did not pay for it. Bull crap. I have multiple receipts and agreements where I paid the money. Save your money and better yet save your time and buy from someone who DOES NOT use this third party warranty crap.

We started using Diamond Warranty and wrote our first warranty in September 2015. We have placed a 3 month free warranty on all cars sold since signing up with them. We had our first claim this week for a little over $1000. Diamond Warranty claims it is pre-existing. The claims adjuster went to the body shop to look at the car, took 2 pictures, and left. He never examined anything but stated it is pre-existing. We will never use this company again. And we just cancelled 8 contracts from the past 2 weeks. We would have been a good customer.

Filed a claim with Diamond Warranty which I found out the owners were fired from another warranty company, Guardian Warranty, which says a lot. Even though the car was only 4 years old and had less than 40,000 miles on it they said that it was preexisting and that they would not cover it. I wish the government could get involved with companies that are clearly scamming people out of their money.

I have purchased 3 warranties with this company. I have for the first time had to put in for a claim. This is worst service I have ever received from any company. I have contacted them every step of the way to make sure I was following all the rules only to now be told those rules are now being changed. I now am being told I will have to pay more than you do to get my car back, plus I now have to pay for a rental even though you told me I would be covered. It has been 12 days since I first contacted them. When I called today, to try and get some answers as to when I can get my car taken care of, I got hung up on by your manager on duty. What kind of service is this?

I had bought a 2006 F350 6.0 diesel engine and the Diamond Elite Plus Coverage on the same day. The first time that I had ever had the truck towed I was informed that they do not tow 1 ton trucks. My head gasket went out on my vehicle and had to go into the shop. To fix the head gasket on one of these trucks the body has to be removed. There is two other was either take a sledge and beat the firewall in or cut the firewall out of the truck. Either way, you at the least ruin the value of the truck. After my mechanic tore the truck apart and the inspector finally come out to take pictures, which I am not allowed to have copies of; this is their property not mine. I had to go get a loan for the parts of almost 6500.00. Diamond informed me that I am going to be reimbursed for 500.00 in parts and my mechanic will only be paid 1700.00. They informed him he only would get 1643.00.

My car started having mechanical issues so I took it to the dealership hoping to get it fixed under the warranty. But they denied my coverage because the dealership didn't meet the labor or part rate for the car. I ended up paying out of my own pockets to get this car fixed and running again. I don't recommend Diamond Warranty Corp to anyone.

I purchased my 2005 BMW X5 in October 2013 along with the Diamond Warranty. January 2014, I started have problems, the brake light & engine light both went go on at the same time. Needed to replace - the brake lines broke, engine leaking oil, water pump all the hoses, both fans (AC & Heater), sunroof (which cost me $350 to just be able to keep it closed or $1200 to replace it). Now the electronic cluster is broken, which my mechanic just told me $1200 to fix!!! ALL OF THESE REPAIRS WERE NOT COVERED UNDER THE WARRANTY! Also, I had to rent cars every time the car was being repaired, which was not covered either! They is the biggest scam I have ever seen. These people should be arrested and put in jail.

I have never in my life dealt with more dishonest people. I purchased a warranty through this company just as anyone else would to keep a safety net. A month after purchasing the vehicle, I started having problems. I took the vehicle to my mechanic and he fixed the problem. I paid out of pocket because it was not covered under warranty. (Go figure) About 10 months later it started up again. I took to my mechanic and he told me that he could not accurately diagnose the problem and to continue to drive, hoping the problem would show a code or present more evidence. The vehicle then broke down and we put back in the shop.

Twice I've dealt with this trash of a company. The first time was when I needed to replace my A/C compressor. They basically would only replace it for the estimated cost of after-market parts based on their cost in Pittsburgh (where their office is located), not the cost of the part here in DC. The cost that they said they would cover essentially would have covered the cost of purchasing a compressor from a scrapyard. Basically, I footed the cost of the bill (after having to call 7 or 8 times from the mechanic, because they must have only 3 or 4 people in the whole office to deal with customer service).

This is the worst company ever. First of all, people on the phone was very rude and useless. They were not able to answer to none of my questions saying that the dealer is the person who is in charge of my questions. Then when they realized I was angry, they told everything I needed to know, that was terrible btw. I bought a used car. After 2 weeks I had some engine problems and so I had to sell it back. I called Diamond Warranty and they said that I will not be reimbursed at all, unless my car was stolen or repossessed and that anyway they don't take care of this business, while the dealer has to face these kind of problems. So $600 wasted. I really would like to do something for this, as a lawsuit action. Please feel free to contact me if interested! Thanks.

This has to be the worst company I have ever dealt with. The customer service is horrendous. I called for roadside assistance and was told my account was canceled when it wasn’t. Then they didn't want to reimburse me for the towing fees I paid out of pocket. Once I said I also needed repairs to my truck I got a run around and no one wanted to do repairs to the truck once they heard about the warranty I had. I still haven’t resolved any issues with them and I’m still out of a vehicle because they refuse to pay.

After purchasing warranty from Chantilly Virginia dealer and having vehicle for 95 days the engine went out. Was told by mechanic it was negligence on the previous owner's part. Diamond refuse to honor the warranty, so I have been without a vehicle since. They are a money grabbing company that I want to hold accountable. They need to be brought up on with a class action lawsuit. If interested don't hesitate to contact me.