Diamond Warranty Corp Reviews

We started using Diamond Warranty and wrote our first warranty in September 2015. We have placed a 3 month free warranty on all cars sold since signing up with them. We had our first claim this week for a little over $1000. Diamond Warranty claims it is pre-existing. The claims adjuster went to the body shop to look at the car, took 2 pictures, and left. He never examined anything but stated it is pre-existing. We will never use this company again. And we just cancelled 8 contracts from the past 2 weeks. We would have been a good customer.

Filed a claim with Diamond Warranty which I found out the owners were fired from another warranty company, Guardian Warranty, which says a lot. Even though the car was only 4 years old and had less than 40,000 miles on it they said that it was preexisting and that they would not cover it. I wish the government could get involved with companies that are clearly scamming people out of their money.

I have purchased 3 warranties with this company. I have for the first time had to put in for a claim. This is worst service I have ever received from any company. I have contacted them every step of the way to make sure I was following all the rules only to now be told those rules are now being changed. I now am being told I will have to pay more than you do to get my car back, plus I now have to pay for a rental even though you told me I would be covered. It has been 12 days since I first contacted them. When I called today, to try and get some answers as to when I can get my car taken care of, I got hung up on by your manager on duty. What kind of service is this?

I had bought a 2006 F350 6.0 diesel engine and the Diamond Elite Plus Coverage on the same day. The first time that I had ever had the truck towed I was informed that they do not tow 1 ton trucks. My head gasket went out on my vehicle and had to go into the shop. To fix the head gasket on one of these trucks the body has to be removed. There is two other was either take a sledge and beat the firewall in or cut the firewall out of the truck. Either way, you at the least ruin the value of the truck. After my mechanic tore the truck apart and the inspector finally come out to take pictures, which I am not allowed to have copies of; this is their property not mine. I had to go get a loan for the parts of almost 6500.00. Diamond informed me that I am going to be reimbursed for 500.00 in parts and my mechanic will only be paid 1700.00. They informed him he only would get 1643.00.

My car started having mechanical issues so I took it to the dealership hoping to get it fixed under the warranty. But they denied my coverage because the dealership didn't meet the labor or part rate for the car. I ended up paying out of my own pockets to get this car fixed and running again. I don't recommend Diamond Warranty Corp to anyone.

I purchased my 2005 BMW X5 in October 2013 along with the Diamond Warranty. January 2014, I started have problems, the brake light & engine light both went go on at the same time. Needed to replace - the brake lines broke, engine leaking oil, water pump all the hoses, both fans (AC & Heater), sunroof (which cost me $350 to just be able to keep it closed or $1200 to replace it). Now the electronic cluster is broken, which my mechanic just told me $1200 to fix!!! ALL OF THESE REPAIRS WERE NOT COVERED UNDER THE WARRANTY! Also, I had to rent cars every time the car was being repaired, which was not covered either! They is the biggest scam I have ever seen. These people should be arrested and put in jail.

I have never in my life dealt with more dishonest people. I purchased a warranty through this company just as anyone else would to keep a safety net. A month after purchasing the vehicle, I started having problems. I took the vehicle to my mechanic and he fixed the problem. I paid out of pocket because it was not covered under warranty. (Go figure) About 10 months later it started up again. I took to my mechanic and he told me that he could not accurately diagnose the problem and to continue to drive, hoping the problem would show a code or present more evidence. The vehicle then broke down and we put back in the shop.

Twice I've dealt with this trash of a company. The first time was when I needed to replace my A/C compressor. They basically would only replace it for the estimated cost of after-market parts based on their cost in Pittsburgh (where their office is located), not the cost of the part here in DC. The cost that they said they would cover essentially would have covered the cost of purchasing a compressor from a scrapyard. Basically, I footed the cost of the bill (after having to call 7 or 8 times from the mechanic, because they must have only 3 or 4 people in the whole office to deal with customer service).

This is the worst company ever. First of all, people on the phone was very rude and useless. They were not able to answer to none of my questions saying that the dealer is the person who is in charge of my questions. Then when they realized I was angry, they told everything I needed to know, that was terrible btw. I bought a used car. After 2 weeks I had some engine problems and so I had to sell it back. I called Diamond Warranty and they said that I will not be reimbursed at all, unless my car was stolen or repossessed and that anyway they don't take care of this business, while the dealer has to face these kind of problems. So $600 wasted. I really would like to do something for this, as a lawsuit action. Please feel free to contact me if interested! Thanks.

This has to be the worst company I have ever dealt with. The customer service is horrendous. I called for roadside assistance and was told my account was canceled when it wasn’t. Then they didn't want to reimburse me for the towing fees I paid out of pocket. Once I said I also needed repairs to my truck I got a run around and no one wanted to do repairs to the truck once they heard about the warranty I had. I still haven’t resolved any issues with them and I’m still out of a vehicle because they refuse to pay.

After purchasing warranty from Chantilly Virginia dealer and having vehicle for 95 days the engine went out. Was told by mechanic it was negligence on the previous owner's part. Diamond refuse to honor the warranty, so I have been without a vehicle since. They are a money grabbing company that I want to hold accountable. They need to be brought up on with a class action lawsuit. If interested don't hesitate to contact me.

I purchased the warranty when I bought my vehicle. 38 days in my engine blows. They say I kept driving it after I knew something was wrong. I heard a ticking noise, slowed down to listen and within 3 seconds the engine was gone. I never had a chance to keep driving it. They are just shysters looking to take without paying. They did nothing but steal my money.

Despite admitting the covered repair and accepting 0(zero) deductibility and car rental, all verbal now offering 50% of the cost of repairs. The customer being without his transportation for over a week has to resort to give the most ugly review. Seems like cancellation of their license may help the consumer.

Bought Warranty on 1/23/14 From Two Guys Auto on Carbon Ln in Wilkes-Barre. Bad Dealer, don't buy from him... Not sure if he sent the paperwork in. The Diamond says everything is in order... but after 2 weeks of phone promises, I still have nothing. Since its been over 30 days... I'm suing to get my money back. Someone stole it. Diamond Warranty is a fly by night Company.

When the engine went in my truck, there are visible and obvious signs that the motor is gone BUT the fraud criminal company says it needs to be extracted, disassembled so that the rep from Diamond could determine what parts they will cover or if they will cover anything at all. The vehicle owner is responsible for all costs of this procedure which in turn costs as much as replacing the engine. 99% of the time, they will find user fault and will leave you stuck! Your mechanic will have no professional opinion on what needs to be done. When the rep is there, he will leave the property with you away from your mechanic. This corrupt company manages to stay just outside of criminal persecution. Spread the word!

I contacted Diamond Warranty regarding my issue with my BMW. Turns out I had a crank case vent valve along with the corresponding hoses go bad. They said the engine was covered but this part and labor wasn't. They said that because it wasn't part of engine lubricated part it was maintenance. I told him it was part of engine and that it is an 6-8 hr labor repair plus parts. So now I am out $1000.

I purchased a $2000 Warranty that was supposed to have excellent coverage with only $100 deductible on repairs. Six months later I have a lifter stick and require repairs. 10 days of back and forth between my shop and Diamond and I am finally driving my truck again. Also I am out of pocket $2000 for the repair. There were some maintenance items that I should have been responsible for, but when one Lifter sticks GM recommends all be replaced, if the Manufacture prescribes a repair the warranty should cover it. I wish I had never wasted my money on their "protection". I would be out of pocket less and had my truck back the next day. Do not buy a warranty from this company.

Seems like every time I ask about a part being covered under their warranty it never is. I spent $2000 on the warranty and haven't got to ever use it because nothing's ever covered. I could spend that $2000 on something better.

My family and I are currently stranded, in Pa. The Diamond--emergency road service claims that my 2 year policy, purchased in October 2012, was cancelled--how, did this happened? I was advised to contact their emergency number. No one picked up my call... Bad business, and practices. Unethical people...

I bought a 03 Dodge Durango and had the warranty service from Diamond Warranty Corp. in Pittston, Pa. The truck needed front wheel bearings, a tie rod end and the brake lines were always wet (but there was no active leak) and were very rusted. I brought the vehicle in for service at one of their "approved" garages to have the work done since these were all listed as warranty work. First someone from Diamond wanted to come out and see the work that had to be done. This took several days, then after a call I was told that someone would be at the garage "first thing in the morning." He did not show up till after 11am. He looked at the work needed then said he would get back to the mechanic.

Buyers beware. Do not buy Diamond Warranty. I bought my 99 Malibu July of 2013 in Glen Burnie, MD. After just 2 weeks, I had to have the oxygen sensor replaced and now it is the PVVC elbow which isn't covered but also the intake gaskets which are clearly covered... I have been trying for a week to get a hold of them. Now I have and they are clearly trying to get out of covering a part that is covered in the warranty and they only want Pep Boys doing the work. I took the car to Firestone which is who found that I need the intake gasket and now Pep Boys are stating they checked it and nothing is wrong. It passed inspection and smoke test. Diamond are crooks. Do not buy their warranty...

I bought a car from City Line Auto Sales in Rahway, NJ. I purchased diamond warranty for 6 months/175000 miles. On June 29th, I had to take my car to the shop because I felt shaking in my steering. They replaced two driveway axles (front) and I was charged $424.01 for the two axles plus labor. I contacted my warranty company. Since it was the weekend and nobody was in, they gave me a number to call on Monday morning to complete my claim. The repair shop changed the entire axle. On my warranty agreement, it clearly states that Drive/ Axle Assembly (Front and Rear) are covered.

They claim the vehicle was driven through a river and that spun bearings in engine. They obviously are in the business of collecting money and not paying.

On Tuesday, October 2, 2012, Trio called me around 3pm saying that they tested my car and confirmed that my radiator had cracked, but upon further normal testing notice, my steering pump was broken as well and my control arms. I looked through my warranty and saw that my steering pump and control arms, which needed work as well, are also covered. They then informed me that they were making an estimate and would submit it to the warranty company that night.

I have made several attempts to speak with someone regarding getting warranty items repaired. I have left messages for Cody and Kurt, neither of which were ever returned over the course of a business week. It was literally Monday morning when I (and my repair shop) began calling them, and as of writing this (Thursday afternoon), I have yet to get a response. I did briefly speak to Bob (supposedly a claims department supervisor) on Wednesday afternoon after demanding to speak to someone besides a voicemail, and the call was mysteriously disconnected. After calling back, going through the prompts, explaining my issue again, the next person (this time a female, not sure the name) cheerfully agreed to transfer me back to Bob. She instead hung up on me again. I am looking considering any action that I may be able to take through the Better Business Bureau. If you are considering their service, do not, I repeat, do not purchase a warranty from Diamond Warranty Corporation.

I have a 2009 Audi A4, and I have never used the warranty. I took my car to the Audi dealership, and they said it was the intake manifold motor. It clearly says on my coverage that the intake manifold is covered, but they are denying my claim. It is over a thousand dollars to fix, and I have no money. That is why I got the warranty for occasions like this. They were rude at the warranty office when I called and continue to say that they will not cover this. The dealership agrees saying that it is all one unit. I don't know what to do. I am making payments on a car I can't drive or afford to have fixed. Any help on what I should do will be helpful.

They are the worst. This is the 3rd time we had this car in for repairs for the super charger. They will only pay for the junkyard part. Well it's the 3rd one, they would have saved money if they sent a new one. Each time we have to repair, this car is in the shop for a month, holding up a bay in the repair shop. Thank God the mechanic is a friend. He has called Diamond many times with the same stupid answer, we're working on it.

This is absolutely the worst warranty! After taking my car to a dealer and having it diagnosed, I waited 3 hours for Diamond to call the dealer to say that they will not cover repairs. And then there's $900.00 later. I should have canceled then. And now, there's another refusal to pay $450.00. I will be canceling and contacting Consumer Complaints.

This company is the absolute worst! They deny almost every claim and only pay out $65 per hour for labor. Labor has not been $65 per hour since the 90's. They try to get your mechanic to put in parts from a junkyard because they don’t want to pay for new parts. They are very rude and nasty when you speak to them, especially Bob! Now I’m being told that my warranty will be pro-rated if I cancel it but they will also deduct the claims from it. I’m very unsatisfied and I will let many people know of their deceptive practices.

Don’t buy Diamond Warranty! I purchased the two year warranty for my Ford Focus. The transmission went. This is clearly covered in the contract. They sent a used transmission from a junk yard in Texas. Mind you, I live in CT. My car has been out of commission for going on three months. With two kids and a full time job, my car is mandatory. I am still waiting on repairs. Worst company, complete rip off!