Wal-Mart Tire Centers

Corey of Niagara Falls, NY March 18, 2010

In Walmart TLE. Vehicle tires were over torqued and caused the braking system to become warped. Unable to resolve a small claims suit was established in local city court. Rotors became warped, damaging braking system.

Barbara of Moorefield , KY March 9, 2010

On Sep. 24 2010 My son bought four tires at Wal Mart in Mt.Sterling Ky. they were Douglas tires size 14 in. On March 2, 2010 two of those four tires blew-out .On March 3, 2010 those two tires were taken back to Wal Mart and replaced then on March 6, 2010 two more of the four tires blew -out and needed replaced. But not with out confrontation when I took the said tires back the employees accused my family, amd myself off misconduct. When I told the manager what we would like to be done they told me that it could not be done with out me paying more money. We never abused nor did any thing to cause any damage.

After three hours we finally received two more tires. And grant you these are now losing air pressure. What am I supposed to do when your product is at fault. What I would like to happen is that my son get some more tires so he will fill safe to put his two son's back in the car and take them out.

Ron of Mustang, OK January 30, 2010

Claim no. 5940557. I took my truck to Walmart because it had a tire that was leaking air, they said the leak was in the sidewall and could not be fixed,so they sold me two new tires for the front. I drove the truck back home (Oklahoma)and then back to Colorado, at that time my wife and I heard a noise from under the truck and the steering wheel was shaking, so we pulled into the closes vehicle repair shop. (Courtesy Auto) they looked at it and discovered the transfer case and front differential was damaged, and the cause was that the truck had different size tires on the front and back.

So we managed to get the truck back to Walmart where we bought the tires at and we showed the tire and lube manager (Gary) the report that Courtesy Auto gave us and he said that Courtesy Auto was right and walmart should have never have put different size tires on the truck, But he could not do anything. So I talked to the store manager (Adam) and he said I would have to file a claim with Walmarts Claims Management Dept.

So after weeks of leaving my truck at Courtesy Auto, because I could not even drive my truck with-out doing futher damage and 2 ASE certified mech. both said that I could not drive my truck until it was repaired. after calling several times to CMI (her name was Billie) and the store manager they sent out a claims adjuster who said 100% the problem was caused by mixed matched tires on the truck but he would like to see the inside of the transfer case,

So I notified CMI (Billie) and she said she would pay for Courtesy Auto to take the transfer case off and apart if the damage was done by Walmart. So after the (Walmart paid) claims adjuster came back out the written report and verbal report to the owner of Courtesy Auto (Dennis) was that with-out a doubt (100%) the mixed matched tires caused the transfer case damage, differential damage and front bearing damage, along with other things. The report that Walmart gave me was that you can put mixed matched tires on 4 wheel drive trucks and it would not cause any damage.

Since then I have contacted GMC dealerships and they have all stated every tire store knows that you cannot install different size tires on a 4 wheel drive truck because it will cause transfer case damage. And of course Walmart is still saying that this is not there fault and they will not pay for anything.

Walmart has caused my wife and I to lose our home, because we had to take the money we had for our house payments to pay to get the truck back home (Oklahoma)I also had a job interview in Oklahoma that I could not get to because my truck was not driveable and stuck in Colorado and I lost weeks of employment not counting alot of other expenses. I am a diabetic and I have already had a siezure, Every day I cannot help but to think of what Walmart has done to me and my wife. my blood pressure goes up my wife say my face gets red and I get really bad headaches. plus.

Aaron of Holiday, FL January 21, 2010

We purchased 3 of our tires from the Walmart on US HWY 19 in Port Richey or New Port Richey then so we could have a matching set because they never offered us an appointment to hold the set of four one was sold. So we had to go all the way to US HWY 19 in Pinellas Park to purchase the fourth tire (last ones avail on clearance and a match and our first set of new tires ever) where my husband realized they forgot to even offer road side at the first store.

The second store helped us and we called to verify we had it now that we have problems with the tires the New port Richey store by our house is denying we ever got it! Our first ever new tire purchase of over 400 and I'm on social security of course we purchased it. We hasd been having alot of flats because of pot holes in the Kimberly Lakes subdivision taking our daughter to school and wanted the protection so it would never happen again and the used tire places never carry our size. It's suppose to be lifetime balance, rotation, and road hazard. They don'y want to honor their end of the deal. I'm disabled so don't know how to fight this and am unable to walk in Pasco for buses.

Tracey of Sherman, TX January 18, 2010

My husband and I were hauling a load of cattle to Oklahoma City we had a blow out on the trailer in Gainesville since it was a Sunday the only store open was Wal Mart we pulled in there and were told they could not help us with the cattle loaded we would have to off load them we went to the Livestock barn and off loaded the cattle went back to Wal Mart to get tire fixed was told they could not sell us a tire because they only sell car tires at this point we dont really care what kind of tire it is we just need a tire we finally were sold a tire and were told we had to put it on ourself they dont work on trailers they were nice enough to loan us a jack when I went to pay for the tire it cost 145.00 to think we had originally told them we wanted all four tires replaced glad they only sold us the one I will never step foot in another Wal Mart.

James of Alton, IL January 17, 2010

To whom it may concern I bought four new tires at Wood River Walmart on December 5th-08. And on July 30th-09 I noticed all my tires had bubbles on the sidewalls. I then returned to Wood River Walmart The Service Manager said I had broken belts on all four they were defective and needed to be replaced The service manager told me I had a broken passenger rear leaf spring he said I should have it welded and come back and they would replace my defected tires,I told him I would have it fixed today and return today he said that sounds good, so I had it welded and returned the same day like I said I would and the service manager said good.I am leaving for the day but these guys here will fix you up with a set of new tires.

after the service mamager left a service attendent I didn't get his name but he had a big blonde pony tail sticking out of his cap,balls on his tongue and piercing in both ears said to me We are not going to honor the warranty because the weld looks like a couple of tacks and is un safe for me or anyone else to be under your truck .How would he know this as he did not get on the ground and look at the repair, The weld was put in very hot the weld is sound and still holds today. I said to change tires your vehicle don't have to be on a five foot rack one foot would be fine but he said we will not do your work .

Then I asked to speak to a manager he went and got a black lady and they both told me I was just stuck with the defective tires and they were not going to do anything about it so for me to have a good day. before I left I saw them both standing at the counter looking at me and laughing they probably was saying to each other that they fixed me good.On July 31st-09 I went to Jerseyville walmart I explained to the service manager what had happened in Wood River He said have a seat someone from managment will be here to talk to you The store manager Jim said I understand you purchased four defective tires we are going to replace them for you today right now, He shook my hand real business like and said have a good day.Can you tell me why customer satisfaction is not a priorty at Wood River Walmart. I have thought about writing sooner but then didn't. but the way I was treated should not ever happen to anyone else hopefully Walmart in Wood River in upper management will hear about this as There could have been a bad accident with me driving to work every day on defective tires.

Ken of Fairport, NY January 11, 2010

My wife called for a quote for 2 tires for her car and a quote waa given. She set up a time to have the tires installed and she told them that she wanted the new tires for the front of her front wheel drive car. They told her they would not install the new tires on the front of her car. They did not know what kind of car she had, only the tire size. My wife asked how could she get new front tires and was told, only by buying 4 new tires.

There new policy from Goodyear, they claimed, is to rotate the rear tires to the front and only to insttall the 2 new tires to the back. There was no other way. They are crossing the line here. This is clearly an underhanded effort to double the sale. Who do they think they are? I called them back to see if my wife didn't get clear information from Wallmart.

The same line of rubbish was repeated to me, so, my wife and I will no longer be buying anything from Wallmart, the double or nothing store, that had shown no interest in making an honest sale of 2 new Goodyear tires. Only bigger spenders can get,possibly life saving, new frint tires for dangerous winter driving.

Lawrence of Treasure Isle , FL January 6, 2010

When I purchased four tires for my car I was told it should take about one hour instead it took a little over 3 hours. The person that told me this knew that there was only one person that showed up for work and three that didn't show up.There was many people complaining besides me. I have proof of the times on my receipts. I went to the front of the store and Sonda and I asked to speek to the manager.She asked why I wanted to speak to the manager, I don't know why it was her business. I asked who she was since her name plate was turned arount and she said it didn't have anything to do with her. I finally insisted on getting her name. She finally called Bonnie and expalined to her what had happened. Her remark over the phone to her was that people were in line an that was the way it was. I could not speak to her myself at all. I have spent a great deal of money with wal mart but I will go to great lengths to buy from other companies in the future.

Lisa of Hyndman, PA December 31, 2009

In June 2008, we were planning a trip to Myrtle Beach, South Carolina from Pennsylvania, so we decided to get the oil changed in our car, a 2007 Nissan Altima. We also took in our 2005 Nissan Titan and had the oil changed in it at the same time. My husband told the intake person that we did not want the tire pressure modified at all because they set it too low and we had to then refill all the tires to the level that performs best on our vehicles. He asked that they just leave the tires alone. We watched as the intake person made a notation. The intake person told us that it would be approx. 30 tp 45 minutes, as they were behind. We had dinner at a restaurant in the mall, then returned a little late...approx. 1 hour after we dropped it off. It wasn't done. Our truck was the only vehicle in the garage.

While sitting there for another half hour, we heard a loud bang. We immediately inquired what the problem was. The cashier said they were having trouble getting our tire off. We asked why in the world they were even touching our tires. The manager came out and said we had a broken sensor on one of our tires that we needed to replace but they luckily had one in stock for 60 that e could purchase. My husband asked how he knew it was broken since they were supposed to have left the tires alone. he also asked why we had a broken sensor since it was fine when we came in. We told the manager we had been sitting out in the waiting area and had heard them pounding on the lugs. The manager became angry and said, "We aren't going to eat this." (meaning the cost of the sensor.) I told him that he broke it on purpose, so it was his responsibility.

He stormed into the back and the sensor was replaced free of charge. One of the employees, the intake person, (who is no longer in that area) whispered that we needed to see the store manager as soon as possible. We thought all was resolved until we went to leave. We were loading our two small children into the truck when my husband thought he had better pop the hood and make sure they put oil in it. Guess what...they left off the oil cap. I went in and spoke with the store manager. they offered me gift cards, which I refused,and went back to speak to the manager of the oil and lube. Our family could have been injured due to their attempts at defrauding us.

Rodger of Wichita, KS December 14, 2009

I purchased 4 new tires to be mounted and balanced. In the process of balancing, the tech. used a flat blade screwdriver and a balpeen hammer to move the wheel weights on an aluminum wheel. In that process 2 wheels were gouged with the screwdriver. I saw the process happening. When the truck was backed out of the center, I checked the wheels then.

The person that did the installation came out to bring the tires I had on before, since I wanted them. I asked him what I was supposed to do with 2 wheels that are scared up now. His remark was, quote- I did get-em did'nt I. I talked with a manager before I left. He said to see if a repair could be done, or what ever I thought was right, and they would take care of it. I wrote his name down as Mason. But no one knows of him.

The tires were installed on Dec.7th. I went and got a quote from a GMC dealer for two new OEM.replacemt wheels, and went back to the store and this is when I talked with Charles. He said he would watch the video and decide what to do. Also said he would call in no more than a coupe of days. It's been a week and no response. HIs comment on the 8th, was that was normal wear and tear.

When that truck was driven into Walmart, it did not have a mark on any wheel. I've always been a fan of walmart, but this deal, really has me mad. When I told Charles that his tech. admitted to gougeing the wheels, in lieu of wear and tear, he had no response. 2 wheels on a 2000 GMC.Z71 truck were gouge to the point that the clear coat will not stay. plus the gouges are unsightly to me. Charles has the price quote for the wheels.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |