Walmart Auto Care Center Reviews

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About Walmart Auto Care Center

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Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.

Pros
  • Affordable pricing for services
  • Comprehensive vehicle checks
Cons
  • Long wait times for service
  • Inconsistent service quality

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Walmart Auto Care Center Reviews

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    CoveragePunctuality & SpeedStaff

    Reviewed May 3, 2026

    Walmart Auto Center in McKinney Texas off Redbud messed messed up my oil change by overfilling it first! Took it back instead of draining the oil, they drained the transmission fluid! Had to get a manager approval to add transmission fluid since they don’t work on transmissions! I had technician write up the wrong they did! He advised me of any issues to bring my vehicle back! Of course ended up with issues took it back and now the manager is giving us the runaround in getting a claim even started!! It’s been a whole month now! My vehicle is waiting at Subaru for the approval to have a new transmission done which is need according to their diagnostic report!! Walmart keeps asking for a written report in which Subaru cannot provide. It is only accessed through their computer. Subaru says a Walmart insurance adjuster needs to come there to review it with the Subaru specialist technician.

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    Customer ServiceTechPriceStaff

    Reviewed April 27, 2026

    I purchased a battery from Walmart roughly 3 months ago. I brought it in to either be replaced or charged whichever. When I came back yesterday before their closing time they were already closed but I finally got a hold of a manager. They brought me a battery outside that was old that they got out of the scrap pile which they told me they got out of the scrap pile with no stickers on it or anything and expected me to take it. I refused. They told me to come back this morning. I came back this morning. Once again they tried to give me an old battery out of the junk pile with no stickers on it. I refuse to them. I wanted a new battery. They brought another bad battery then got some stickers. Where they got the stickers from I don't know. Stuck them on the battery right in front of me and slid the battery across the counter and told me to take it. I told him no. I want to speak to a manager. Manager came up. Told me the same thing. She said, "This battery is good. Take it."

    I refused. I called Walmart's corporate number. Customer service gentleman told me basically he wouldn't help me. He gave me a case number which is **. When I asked him his name he said his name was Alex. When I asked for his last name he refused to give me his last name. Basically when it comes down to is Walmart took my battery. Maybe an employee stole it. I don't know try to give me two junk batteries then went and found a battery that would hold a charge and try to stick stickers on it right in front of me and give me another junk battery instead of just replacing mine under the warranty. I paid good hard money for that battery and it's warranty. I shouldn't be given an old junk battery either scrap power because they lost it or stole it.

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      Customer ServicePunctuality & Speed

      Reviewed April 18, 2026

      Scheduled at appointment for 8 am to have tires installed. Got 4 different reminders during the 3 days and asked to be on time. Got there at 750 only to find the auto service does not open until 9 am. Now have to wait around an hour. They called at 7:35 am but I was driving and could not answer.

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      Reviewed April 16, 2026

      Beware of Walmart Auto located at 4320 Franklin Ave Waco, Texas store # 939. DO NOT get an oil change at this location. They will not take responsibility for their mistakes. Took my car in for an oil change on Tuesday 4/7/26, car started smoking on Thursday 4/9/26 by Saturday my car was not running any more. I don’t want to contact the consumer protection, but I may be forced to do so if they don’t accept responsibility.

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      Punctuality & Speed

      Reviewed April 8, 2026

      Worst service at the Cottonwood AZ location! Never have enough techs, not taking walk ins appointment only. Closed before their hours.

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      Maintenance

      Reviewed April 6, 2026

      I bought a set of tires with 60,000 warranty. After 13,000 I noticed on a tire rotation that my rear tires were down to the wear bands. Went back to Walmart, they inspected and said the tires were defective but They would not honor the warranty. I had the alignment checked, it was good, bought 2 new tires elsewhere. I will never shop at Walmart again.

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      CoveragePriceMaintenanceStaff

      Reviewed March 16, 2026

      I would give less than one star if it were possible. I don't like to give negative reviews but, unfortunately, I had a horrible experience with the Walmart Auto Center in New Port Richey and hope to save others from the same. Three weeks ago, we had an oil change done at the Walmart Auto Center on 54 in New Port Richey. Before having the oil changed, our car didn't leak oil, at all. After the oil change, we noticed that it was leaking oil a lot. We took it back, they looked at it and they said they couldn't tell where the oil was leaking from, even after cleaning it off and checking the plug and oil filter. The Manager claimed that she had run it for about an hour while watching it on camera and saw no leaking. She also said the oil level was fine.

      Today we noticed it was leaking even more and when we checked the oil, it was low about a quart. We took the car to a mechanic today, Knorr Car Care Center to have them check it out. They immediately identified that the oil filter was not installed tightly and wasn't sealed, AND the oil drain plug wasn't in all the way. They were able to immediately resolve the issue and said that the diagnostic cost they quoted us covered the cost of taking care of the problem! My advice to all is this... avoid Walmart Auto Center in New Port Richey!

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      PriceStaff

      Reviewed March 11, 2026

      I came from Tucson Arizona to page. Had a little vibration in my car. Went to other mechanic. He tried charging us thousands. Charged me a lot of money just by looking over my vehicle. Left there. Went to Walmart. Got the problem fixed for $89. They were awesome. I'm just sorry I forgot the mechanics' name that did my car. He was very knowledgeable and skilled. I would definitely go back.

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      Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffTimeliness

      Reviewed March 11, 2026

      Took my car to Walmart in Macedon, NY for an oil change on Saturday, March 7th, 2026. Things went pretty well until I went to leave the parking lot. My car was skipping and seemed to be having trouble shifting into gear. I immediately turned around and returned to auto center. Went to the counter, expressing my concern. The Lead technician, Keith then went out and drove my car. When he returned he opened the hood and noticed it had been overfilled with oil. He said he had to take it back in the garage and drain some oil out the tank. That alone is an issue.

      When he took a closer look in the garage, he realized that my transmission fluid had been drained, not the oil. He admitted it was the fault of a careless technician. He said not to worry, they would make it right. It took about an hour, but he came back out to the waiting area and said it should be ok. They refunded me the money for the oil change. He told me if I had further trouble with my vehicle to give them a call, they'd make it right. I drove it home. It drove somewhat different but I thought it would be ok. The next day I went to drive it, I no sooner pulled out of my driveway and it was skipping again shifting into gear was hesitant. I called and was told I had to file a claim. Thought I could do it online and was told I could not; not for auto issues. My sister had to drive me to the store.

      I sat with Santos, referred to as the "Coach" of the department. I wrote up my part of the report and before I left Santos reassured me he would be filing his report the same day. A claim representative contacted me the next day and left a voicemail. I tried to call her back, leaving several messages, with no return call. Her name was Lisa Abbott, a Claims Representative. After trying to call her back several times, I called the main number and just waited for a representative.

      I spoke to Wilfredo **, Case Manager II. Never in my life have I been given such a runaround, with no results at all. He told me I have to drive it to a ASE Certified Mechanic to have it inspected and they have to send their findings to the Claims Dept.. They will then determine if Walmart Auto is at fault. When I told him they had already admitted fault, he stated that Santos had only written on the report that "Customer is claiming damage done to vehicle during oil change". I was livid, as he had admitted fault when we were writing up the claim.

      I now have to have it towed to the Subaru dealer. They cannot even look at it for 5 days. In the meantime, I have no transportation. They will not pay for a rental, until it is proven that they were negligent. I will never, ever return to Walmart auto for any type of service. I had called the Macedon store earlier and asked that the Store Manager call me asap. She/He has yet to call me back and it's 5 hours later. Half the time there is no operator to even answer the main number. I am disgusted with their total lack of customer service.

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      Customer Service

      Reviewed March 10, 2026

      Terrible incompetent service. Won't honor warranty. Refused to do tire rotation and oil change. Also refused changing battery, making ridiculous reasons up which were not valid at all. Definitely calling corporate tomorrow.

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      Walmart Auto Care Center Company Information

      Company Name:
      Walmart Vision Center
      Website:
      www.walmart.com