Wal-Mart Tire Centers

theresa of buffalo, NY November 7, 2009

walmart employee lied stating that the lugnuts were stripped.I took the car to another garage and the tire lugnuts came right off. not only did they give me the wrong tires,I asked for goodyears, they gave me uniroyals.I had to go to another garage to have the tires taken off.This process costed me another 30.00 dollars.

belinda of newenterprise, PA November 4, 2009

went to get 4 new tires was told to come back in 2 hours went back the dept. was closed.finally after finding the location of our keys all the doors were left open and 1 tire was locked up.walmart paid for a taxi home and towed the car to a garage.we never got our car key back and would except a discont on the 270.00 dollars for the purtchase.after all we spent 550.00 dollars at the store that day for nothing but a lot of bull and agervation an a lot of time out of day

D. of rogersville, MO October 31, 2009

asked counterman at tire an lube express at wal-mart to buy four new tires 225-60r-16.he led me to the goodyear viva two tires. said he had complete set four my car. wal-mart has a credit line i applied four. upon approval i told them to do the work. i told them i wanted my old tires, just put them in the tire bags an put them in my trunk.after returning from walking around in the store about 30 minutes later i asked counterman if i could get my service manuel from my trunk. When i walked back in work area nobody was working on my car an all four rims were off my car an on the floor, i found that odd with no employee around. i opened my trunk an found my tires (two) were in the trunk an not bagged as i asked. i assked the counterman to help me put the two tires in the tire bags which he did, then i asked why wasnt the servicemen around an working on my car. at this point he said they were trying to find two more of the viva two tires, which there wasnt any left.so counterman said he call another wal-mart store in area an locate me (two) viva two tires.

he found another wal-mart in area that had two left, and told me just take the credit paper to that store and they would happlie sell me an apply my tires. upon arrival the kearney wal-mart had called the suneshine wal-mart an told them i was on my way. when i arrived they put the rear viva (two) tires on my car. now when work was completed an time to pay the credit company wouldnt take the credit paper work. they said it had to be used in the store where i opened the account at which was wal-mart on east kearney st. in springfield missouri. at this point the asst. manager of tire and lube express on sunshine st. wal-mart in springfield mo. called for his boss to make a decesion. she told me i had two choices,either they would take the two off my car they put on in there store and apply my two old tires or i pay cash for them.

my reply was the idea was to use my new account with wal-mart with its 12 months same as cash deal as i was told when i opened the account earlier at the kearney st. wal-mart. she said that paper work could only be used at that store and, only the 12 mo. same as cash at that store and only good for that day. so i asked her for a deal on my tires she said no. i then asked her to get the general manager of the store, at this point she flinched, an asked me to quote her a price. i told her i cant do that, and then she said she couldnt quote me a deal. then i said i would have to speak to her boss, or call corpartive office and make a decesion. at this point the ast. mgr. of the tire center quoted me 23 dollars off the two tires. at which i agreed. i had to use my visa card to pay for the two viva (two) tires.

Dermot of Astoria, NY October 26, 2009

I ordered 4 tires for my Honda Pilot and the tires were 105 each. The clerk told me the total cost would be 560 and I asked why.The clerk told me two of the for wheel sensors were bad and would need to be replaced. The clerk then said the computer would have to be reset and that would cost 20. When I said I could go to the dealer for that price he told me the dealer would charge 125 for each sensor, which was a lie. I told him to put my tires back on and refused the deal. The next day I had two flat tires on my car.

Jorge of Dumas, TX October 7, 2009

As January lasr year was performed a flat repair on my rear tire, where the technician who did the work on my vehicle did not know to turn off the air spring of the vehicle, therefore, was damaged the two rear air bags, ripting the botom part of them causing a light leak, because the defect took too many months to be detected the damaged on those bags were severe and unrepairable, this year a gave the manager of this store the estimate to repair the damaged but until todays date I have not recived any comunication from WalMart to solve the problem, and because I neded the transportation I have been forced to repair myself those bags by ordering in the internet to adquire the two new Air Spring Bags for my Lincon Town Car. and sent to be fix and paid as the estimate shows. The manager only told me that he will send the paperwork to the WalMart insurance Office to be fix. but the insurance never say nothing.

Floyd of Loveland, CO August 8, 2009

I took two tires on wheels and hand carried in to the Walmart tire and lube at 12;01 on 8-8-09 to have balanced, The lady who was waitting on me did not know how to run the cash reg. Also did not know the price of the balance, so she ask a lady who was working in the shop. The lady told her it is 1.50 cent per tire. So I said I would like to have both tires balanced. She had all kinds of trouble making up the ticket, So I went out into the store to do some shopping.

When I came back to see if my tires were done she had people standing all around and the phone was ringing over and over. She was telling people she did not know what she was doing and she wished someone would come help her. After about and hour two other ladies came back from lunch and were trying to help her. I ask I may tires were done and was told that their were one to two cars ahead of me and that I would just have to waite, I told them I had been waitting for about and hour already.

Finely a worker came back from lunch and they told him to do my tires, so he took both tires to the balancer and set them by it and started talking to another worker, after about five mins. he put one tire on the balancer. Spines the tire and seees it needs some weight. So he goes and looks for the right weight and sees there is no weight for it, so he goes to the stock room and gets the boxes of weights. Brings them back, and puts them in the rack and writes them on a clipboard than puts them on my tire. Respines the tire, it is ok, puts the other tire on the balancer and spines the tire, sees it needs weight and goes to get the weight, but there is on weight for this, so he goes to the stock room and gets some more boxes of weights and takes them back to the rack and puts them in the rack and writes them on the clipboard, then put them on the tire. Then goes over and enter that he balanced the tires,

But he never check to see what the air prusser was in the tires so when I got home with the tires I had to add alot of air in each tire like about 5 to 6 lbs each. Than when I went to pay out the manger rang me out and charged me 5.00 per tire. and said I was told wrong. So is this the kind of service you give all of the people who send there hard earned money????

Arenda of Millbrook, AL August 3, 2009

I arrived home from work at 4:30, and noticed a nail in my tire. I arrived at Walmart at 4:40 and was told they were closing at 5:00 and only have one person working and he was too busy. One person in the entire Auto Repair Shop? I was told to bring it back tomorrow.

I will have to lose time from work, possibly have a flat, and probably have to call a wrecker to tow it to a repair shop. I don't think it would have taken them 15 minutes to fix my tire

Felicia of Richmond , VA July 27, 2009

To whom it may concern, On January 12, 2008 I purchased a set of 4 Uniroyal tires P195/60R15 Tires from Walmart. On July 18, 2009 I took my car in for a routine oil change at Merchant Tire Service and had them balance my tires. Well they informed me that the tires were spliting. I then contacted Walmart where I had the the tires put on at and spoke with a Derick Daye, he then looked and the tires and stated they are defective so I had to purchase another set of tire. The Uniroyal tires that were on my car were not even 2 years old and the cost for that was 352.00. Since those tires were defective I had to purchase another set of tires for my car which cost me another 265.00 in which I no choice because I needed a new set of tires. So I would like to know who I need to speak with in order to get some type of compensation because I had to buy new tires before it was time to the a defection in the tires I purchased. You can reach me at the numbers above. Thank you

terry of cable, OH July 20, 2009

On 7/17/09 I Found myself in need of new tires for my horse trailer. Wew hd a family trip which was dependent apon getting these tires replaced. I checked all over town for stock on these trailer tires and found them only at walmart. This is where the problems realy began. Even though they had a very modern and not busy sesrvice area to do this work, They refused to dismount from my vehicle or to remount on my vehicle the 500 set of tires I was buying. The only way they would mount my tires was If I took them off in the parking lot (in the sun) and brought them in to the still empty service area and wheel them back out and remount myself. I happen to battling Parkinson's desease and really struggle with this type of labor at this point in my life but even if I were healthy there is still no call for this type of service. They mentioned something about liabilty issues. I even showed the mgr. how by using a block designed for this purpose, You don't even need to jack to change tires. I cannot understand why You would want to be in the tire businness and build a sevice area and not want to utilize it.

Danieielle of Auburn, ME June 17, 2009

I went to Walmart back in December to have my studded snow tires put on my car, told the tech that i wanted my all weather tires back. He said it would be a couple of hours before they got it done.So since i live 1/4 of a mile away i went home. Walmart called when my car was ready and my boyfriend went to pick it up upon him coming back i asked if he had my all weather tires and he said in the trunk i knew all 4 tires would not fit in the trunk so i called walmart they said they had made a mistake and to come right back and they would give me my tires.

My boyfriend got the tires and put them in the shed. All was fine until April 15 rolled around and he took the tires out of the shed and went back to walmart to have the studs off and all weathers back on. Surprise surprise the tires i got back from walmart were not my tires not even the proper rim size. When i called walmart i got the run around of course after speaking with several managers walmart determined that they had video survellence of the tech putting the proper tires in my trunk.

When i asked to see the video they told that it would be a breach of walmart security. I am a single mom with three kids going to school full time and working full time i cannot afford Walmarts screw up. I had bought my tires brand new the season before 125.00each Kuhmo tires.Thanks to walmart it is June 17 and i am driving a uninspected car because i cannot get a sticker with my studded snow tires on. I have filed a complaint with the local Better Business Bureau but as of yet Walmart has not responded. I spend alot of money in Walmart and am disappointed that they can steal from their customers.I could not go there and just take items i wanted and i feel that they have committed fraud by not returning my proper tires, i'm sure they thought i would just come by new tires from them in the spring. Wrong!

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