Complain about a product or service

This is the web site of ConsumerAffairs.com Inc. Our postal address is:

ConsumerAffairs.com
11400 West Olympic Boulevard, Suite 200
Los Angeles, CA 90064

We can be reached via e-mail through the Contact Us form on our Web site or at info@consumeraffairs.com.

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page and used to notify consumers about updates to our Web site.

Consumer complaints filed by visitors to our site are retained indefinitely in a database intended to assist us in analyzing the performance of commercial vendors. Inquiries are sometimes forwarded to expert consultants, regulatory and law enforcement authorities and responsible members of the news media. Also, the information the consumer reports to us is reviewed by attorneys at no cost to the consumer and can be used in the course of prosecuting claims and therefore may become a part of an official court record and/or proceeding.

We do not make the e-mail addresses of those who access our site available to commercial organizations for marketing purposes.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding their consumer complaint or inquiry.

Third Party Advertising In addition to advertisements that are placed directly, we use Advertising.com, ContextWeb, Google AdSense, Tribal Fusion and other third-party advertising companies to serve ads

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp).

Third Party Cookies In the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique "cookie" on your browser.

From time to time, we may use consumer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

If you feel that this site is not following its stated information policy, you may contact us at the above address.

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