Lawsuits, Investigations Bug Orkin

October 5, 2004

Orkin • Consumer Complaints • Lawsuits Bug Orkin

Pest exterminator Orkin is swatting some pests of its own. A consumer lawsuit seeks to represent 65,000 Florida customers and the state's attorney general is reported to be investigating racketeering allegations against the company.

To make matters worse, a federal judge also recently upheld a multimillion-dollar arbitration judgment in favor of an Orkin customer from Ponte Vedra, Fla., and it's reported the firm has been the target of 15,000 complaints in Florida over the last four years.

Florida Attorney General Charlie Crist has issued a subpoena for Orkin's records and documents, but won't discuss the case. The Orlando Sentinel reported that complaints include hard-to-decipher guarantees, inadequate termite treatment and inspection, routine denial of claims and failing to require subcontractors to get required building permits for termite repairs.

The consumer lawsuit accuses Orkin of deceptive and unfair trade practices. An Oct. 14 hearing in Hillsborough County Circuit Court will hear the plaintiffs' argument that the suit should be a class action representing 65,000 Orkin customers in Florida.

Just last year, Orkin settled a $6.7 million lawsuit involving a termite-damaged apartment complex in Hillsborough County. Terms of the settlement are confidential.

In the arbitration case, customer Collier Black presented evidence that in making termite repairs to his home, subcontractors had not obtained the required building permits. He won a $4.25 million judgment at a 2003 arbitration hearing, which a federal judge later reduced to $2 million.

The arbitration panel ruled in Black's favor after Black's attorneys uncovered hundreds of similar cases in north and central Florida.

It was apparently Black's case that caught Crist's attention. He opened a racketeering investigation in April, issuing a subpoena requesting company records and documents.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.