By Lisa Wade McCormick
ConsumerAffairs.com
September 30, 2009
Nutro Products is pulling some of its puppy food off store shelves because of a production error, ConsumerAffairs.com has learned.
A Nutro customer representative said the company is taking this action because a workers plastic hard hat was sucked into some machinery on Monday and the bags of puppy food may have plastic in them.
Nutros representative said the puppy food involved in this action -- distributed to PETCO and PetSmart stores in California and Arizona -- are:
• The 5 pound bags of Nutro Natural Choice Small Bites (Chicken Meal, Rice, and Oatmeal formula) puppy food with a best buy date of 9/10/10 and a UPC of 079105230506;
• The 4.5 pound bags of Nutro Ultra puppy food with a best buy date of 9/10/10 and a UPC of 079105513135;
Nutros representative said there are no problems with the puppy food. The company, she said, is removing the puppy food from store shelves as a precaution.
ConsumerAffairs.com contacted Nutros public relations office this morning, but did not receive an immediate reply. We also checked the companys Web site earlier today, but did not find any mention of this action.
A customer service representative with PetSmart, however, told us that Nutro had issued a voluntary product withdrawal of the puppy food. The representative listed the same flavors of puppy food, but did not have the UPC codes or the best buy dates. PetSmarts representative also said the company has not received any reports of illnesses or injuries linked to the puppy food involved in this action.
Customers with any of the puppy food involved in this action should not feed it to their pets, according to PetSmarts representative. Pet owners can return the puppy food to the store for a full refund or exchange.
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• Verbatim complaints and comments from consumers.
• Recall notice
