Complain about a product or service

American Home Shield
Electrical Problems

American Home Shield •Plumbing •Air Conditioning •Heat •Appliances •Water Heaters •Electrical Problems

Stacey of Linden MI (4/29/03):
I contacted AHS on Saturday April 26, 2003 after having to shut my electrical main off because it smelled like it was burning. AHS was unable to locate an electrician to come out and see the problem. I was informed someone would be out Monday first thing. I had to leave my home until then.

Monday we contacted AHS in mid-morning to ask why we had not heard from an electrician and I was informed they still were unable to find one. Informed me I should contact an electrician and pay for it out of my pocket then submit it the claim to them and wait several weeks for reimbursement. My husband contacted AHS and he was then told that we didn't receive a call from the electrician because the ones they contract with didn't offer emergency service on the weekends ... they had faxed them our contract order that day but the fax machine at the electrician's office was broken.

My husband informed them they needed to have someone out that night Monday April 28, 2003 -- they said they could not and it was basically our tough luck we were not able to stay in our home. We then informed AHS that since they were not able to meet the contracted requirements we wished to cancel our policy and he was informed we could not. The contract clearly states I would hear from a contractor within 48 hours on a weekend or holiday and 4 hours during the regular work week. Now I am not able to stay in my home, I am out the money for a place to stay, the repairs and the home warranty!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |