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A part of the ServiceMaster empire, TruGreen Chemlawn proclaims that it "will give your lawn the nutrients it needs to produce a thicker, greener carpet of grass." Maybe so, but we hear from many consumers who would give anything to stop TruGreen from showing up again. Then there are those who would like a little more service rather than much less.
A brief sample of representative complaints is below; for more, click on any of the cateogories to the right.
Dedra of Douglasville, GA July 20, 2008
Dedra of Douglasville GA (07/20/08)
We have used TruGreen for about 2 years. Everything looked okay until this summer when I arrived home and it looked like someone had painted my yard blue. I noticed their sign in the yard and their bill in my mailbox. The tech said my yard was looking great. He said he treated the yard with a GRANULAR fertilizer, which was not the case. I called two days later because my grass was turning yellow and brittle. I was told this was suppost to happen and my grass would recover.
A manager came by and left a note saying that this was a side affect of weed control.Two days later, another treatment was applied to spots they missed the first time. Since we are in a drought, I can't water my yard. It has been 3 weeks and my yard looks terrible. It was a very healthy green and lush lawn. Now I can't even enjoy sitting on my front porch. I will cancel any further treatments as I have never signed a contract or anything. I am extremely disappointed and would not recommend this company to anyone.
Allen of Orono, MN July 18, 2008
Allen of Orono MN (07/18/08)
I had used TruGreen for the past couple of years with unsatisfactory service, as many time they said they had done the work, and had not. I cancelled their service. But this year after receiving numerous calls and them agreeing to reduce the cost of the first serivce I agreed to try their service, only paying after the job had been done satisfactorly. On June 23, 2008 their service man (Jason Coubett) rang the doorbell, giving me the invoice, saying that he had gone to meet another technician and had forgotten to give me the invoice. I don't know how he could have forgotten, as he was not here before.
After 2 weeks waiting to see if anything was going to happen (which I knew it couldn't) I called the local office to state what had happened. The office said they would send the service tech out to do another application and he would be out Monday July 14th. After thinking about it, I called the office on July 9th to tell them to cancel the service call, as I was going to cancel their service that I wasn't going to have to play their games. The girl I talked with said that I may receive a call from a supervisor the next day, which I didn't.
On July 14th, their was a knock on the door. Jason was here to find out what the problem was. I told him, and also told him that I had cancelled the service and not to do anything. He tried to say that he had serviced the lawn on June 23rd and had just forgotten to give me the invoice. I told him I had watched the lawn and NOTHING had died, and there was alot of weeds in my lawn. He left without doing anything. Then today July 16th, I received a bill from the local office.
Paul of Bedford, MA July 15, 2008
Paul of Bedford MA (07/15/08)
In September of 07 after the last lawn treatment I canceled my lawn service as I was moving to a new home. Months after moving I received a call at 5:00 P.M. from a rep. looking to sign me up for service on my lawn. I was in my new home and was shocked when over the phone he quoted me a price without even seeing my yard. I questioned this and the fact that the quote was 40 dollars more than what I had payed for my former residence of twice as much square footage... he nocked off this increase letting me set the rate based on my former contract.
I was satisfied and when they called back to O.K. the service for my new home I agreed...I never received any paperwork or contract/correspondence.
In the spring of 08 they never treated my lawn and the window for first application was running out. I happened to drive by my old residence and saw that it had ben treated. When I called to discuss the problem the rep told me that the contract I agreed to was for my former address... this to me was ridiculous considering 1. I did not live there and 2. was standing in my new home when the rep called to sell me lawn service, and I had discussed the differences between the two yards with him.... I think this gimmick is so preposterous... the scam is typical truegreen business behavior.
They called to get me back on a plan with old information and they called at dinner time, when like most families I am trying to get dinner and kids ready for another day. They are aware of the nickel and dime strategy... I never returned mailers... why call? It is harassment. I had used truegreen for years, became familiar with there tactics for further treatments... my favorite is the opener... did you see the news that lime disease is going to be on the rise in your area we can protect you and your kids against ticks with a treatment of 125... PLEASE how many moms fell for that one. This business plan of treating and billing later is not right. Wes of Warner Robins, GA July 14, 2008
Wes of Warner Robins GA (07/14/08)
I had TruGreen for 6 months and had ZERO results. I talked with the store manager and was told that because we were in a drought that there was little we could do and that I need to give them more time. I told him that I wanted to cancel my service.
A few months went by and a service rep rang the door bell and started in with his pitch. I told him of our past experience. He told me that if I gave them another shoot they could fix my yard in a year. I agreed and started back with them. I had the regular 8 application that everyone is suppose to get.
TruGreen product is so bad that, I had to call them out at least two times between my regular applications to kill the weeds in my yard. They came to my home at least 16 times in 6 months just to kill weeds. I contacted the store manger again and told him my store. I explained to him that I had 5 months left before my year was up. He asked me to work with him and gave me his cell phone number. Several service calls later and more and more phone calls to the store manager, still zero results.
Two weeks before my year was up the store manager and another guy showed up to reseed my yard (at TruGreen expense.) I told them if I saw some improvement in the yard that I would continue to use TruGreen. Zero results. I call the store manager and asked for his boss, the manger told me to call cooperate. I final tracked down his boss and explained the whole thing to him and sent him pictures of what had happened over the year. He sent a guy down from Atlanta to see my yard and talk to me.
The bottom line from the new guy was we didnt kill your lawn, but I dont know what did.? So the south East manger call me and told me my good news, they would not re-sod my yard; they didnt know how to help me. He did offer me my money back and told me that they did not want to do business with me anymore. After some arguing back and forth I was told that the branch manger would contact me and bring me a check.
Two weeks later and several phones to the branch manger I get a voice mail that says it will take 3 to 4 weeks, and be mailed to me. Do not use this company; you are better off doing it yourself. Find a good looking lawn in around you and make friends with them.
Lora of Paola, KS July 10, 2008
Lora of Paola KS (07/10/08)
I had a TrueGreen ChemLawn salesman show up at my door saying he could improved my yard. He asked if I was the owner or if I was renting and I told him him that wasn't any of his concern. He said well that's just a great attitude and started to walk off. We ended up yelling at eachother as he was walking down the driveway.
Extremely angry. I am posting a no solicing sign on my door and if they come back, I will call the police.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
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