Complain about a product or service

Orkin Pest Control

George of Eagle Springs, NC November 21, 2008

George of Eagle Springs NC (11/21/08)
I didn't think I needed anything done to my house. Thankfully my Orkin Man thought I had some issues and professionally presented them to me. I purchased the service and it is the best service I have ever received in my 61 yrs. Orkin is the Best!!! Thank you Orkin Man!!!

Orkin saved my most precious possesion, my House. They are the Best!!

Mary of Fairbury, IL October 24, 2008

Mary of Fairbury IL (10/24/08)
10/24/08 I am a widow,and had a vey nice technician to service my house from Orkin for the past 10 years. After he did not show up for service in April I was concern because he is always prompt.I called to the office and they said that he had been transfered to another route. I explain to t hem I did not want another technician. The following week they sent a manout to do a free inspection for termites. He said that I had Termites and that this is a termite neighborhood.. It would cost me 2,789.00 for treatment and some stick monitors to be put outside. I ask my neighbor did they had termites they said No. I called Terminix to get a second opinion they said, I had spiders and pill bugs and a few cricket. I called Randy a pest control company here local he said I had no termites either. WHAT IS ORKIN TRYING TO PULL?

Aileen of Davenport, IA September 20, 2008

Aileen of Davenport IA (09/20/08)
I called the company to set up service. I was told over the phone by the employee that it would be 6 months total, once every other month. When the tech came he had a contract for me to sign but he gave me a story about how he was so busy and had a lot of other houses to get to so I felt bad and trusted the company would give me a contract that reflected what we spoke of over the phone. I was mistaken. I called to cancel the service(after the last one) and they told me I still had 3 more treatments totaling over 200 hundred dollars. I was livid.

I tried to explain what happened to the manager and he said there was nothing I could do about it anymore because they had my signature on file so I couldn't fight it. He also stated that it did not matter what the employee said to me because the contract stated other wise. That's fine but when not willing to work something out with the CUSTOMER over what untrained employee did thats just bad business. He also stated that the contract stated in black in white what the service was for, I told him it was fine print and long and he said it wasn't and sent me a copy of the contract which showed what the service was for in very, very fine print.

They were so unwilling to help. I called the company later that day to see if they could help with something and the employee hung up on me before I was done. The manager also continued to interrupt me and let me get my story out, like he didn't even want to hear it. Take this advice and don't contract this company because if there is a problem later on they WILL NOT help you.

Mark of Taylor, MI September 18, 2008

Mark of Taylor MI (09/18/08)
I called Orkin because I had a rat problem in my crawlspace in 2006. I singed up for a one year contract with monthly services. The Orkin man came out and placed traps withs rat poisen only on the first visit. He did come and collect the dead rat's but he never filled the traps again. Instead every month he spraied the parimiter of my house for bugs and that was it. The following year I singed up for another yearly contract again and the identical same thing happened again.

So I have been paying for an entire year of service but the traps only get refilled once a year. Now they want to sing up for a third year and the exact thing is happening again. The Orkin man shows up and sprays the parimeter of my house for bugs and does not fill my traps to get rid of the rats.

The first year was around 600.00 the second year was almost 700.00 and now I owe them 152.00 for two vistits in which no poisen has been placed in the traps but the parimeter of my house has been spraied for bugs.

Orkin of Raleigh, NC September 11, 2008

Orkin of Raleigh NC (09/11/08)
We recently purchased an electric back pack from [them] and it only worked for one day and we can not figure out why it has failed

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