Home Depot - Roofing

I hired Home Depot to put on a new roof for my house. There were multiple complications in them getting the job done, and they were several weeks late on actually getting the roof in place. They left trash in my house, did a few hours of work, left, and didn't return until the following Monday, leaving me with a trash-filled driveway. They were not prompt at all in replacing my roof, and they did not offer me anything more than a 10% discount for their extremely less-than-satisfactory performance.

I hired Home Depot to install my roof, April 18th 2007, which came with a Peace of Mind Lifetime Guarantee. The cost of this roof was $27,000. My roof began leaking in 2008, again in Sept 2009, April 20th 2010, and May 4th 2010. Home Depot came each time to 'fix' each issue, with little success.

By May 2010, these leaks worsened causing damage to my skylights, doors, walls and floors in my home. This was when Home Depot took the leak issue seriously, and sent a team of supervisors to inspect the leaks, July 2010. The team concluded the cause of these leaks were due to poor installation by their installers. They claimed their installers used a combination of metals (aluminum and copper) around the skylights and chimney and these metals are not compatible, causing deterioration to the frames of the skylights, and chimney.

The term used for the metal combination is Galvanic Disaster. The leaks damaged my doors, wood floors, walls and destroyed my custom skylights. The damage cost $86,000. At that juncture, Home Depot's supervisor took full responsibility, and assured me they are fully insured and will pay for the damage, and they would contact me with the details, and come back the following month to repair the roof correctly.

Home Depot did not come back to correct the issue with my roof and after numerous calls, they gave me the phone number for Sedgwick, a company Home Depot uses to deal with their clients' claim issues. I contacted Sedgwick numerous times, and all they did was ignore calls and emails, delay adjusters reports, withheld engineer reports (because they did not like the result), insisted on more engineer reports, lose reports, and much more. They are unscrupulous, and they are the thugs Home Depot hides behind when there is a problem with their customers.

Home Depot still refuses to pay my claim and insists I go after the installers, of which Home Depot hired, not me. It is unconscionable for Home Depot to expect the client to chase after the people they chose to hire.

The Home Depot took over 13 months to have the roofing permit finalized by The City of San Bruno, CA. I advised Cora **, the project manager in April 2010, of the permit expiration date. The roof was installed in Oct. 2009.

THD is the most incompetent business I have ever dealt with, and strongly recommend you never use their installation services, or trust them to take care of any problems. They have yet to adjust the over $3,000.00 in interest for the project, being they took over 13 months to have the permit finalized. THD suggested that I contact their contractor, and Citibank, instead of their doing their job. Do not use their services. The stress and headaches, phone calls, and waste of your precious time will suffer. They have taken now over 15 months, and have still not resolved the problem. They will, however, patronize you, and pass you on to more unlimited persons, who still will not resolve your complaint. It's as if none of their employees have any knowledge or authority for conflict resolution.

After dealing with conflict resolution to no avail, the manager of the store, Deborah **, and the project manager, Cora **, still have no answer to my request to adjust my account. I have to contact Citibank, Consumer Protection Agency FTC, the Better Business Bureau, and an attorney.

I had my roof installed by Home Depot in 2007. The sales person at Home Depot offered me several packages to choose from and I selected the higher priced package because it came with a "Lifetime Peace of Mind" guarantee. The sales representative also guaranteed that if there were any damages inside my home due to any leaks from their roof, they were fully insured and would be responsible. The roof began leaking in 2008 and again September 2009. They came to fix these leaks.

In April 2010, the leaks worsened causing a great deal of damage to my home. Home Depot sent their field team to investigate the issue and this is when they discovered the installation was done incorrectly. Their installers used aluminum and copper around the skylights causing a chemical reaction, deteriorating the frames of the skylights, causing $86,000 of damages. It has been three months of dealing with Home Depots insurance company, Sedgwick, of which Mr. Dwayne ** has avoided my calls, and my attorney's calls.

When finally getting Mr. Dwayne on the phone, he claims that he lost the estimate provided by both a private adjuster, and my general contractor. Meanwhile, he never provided his adjuster's estimate; a total runaround and stall tactic.

Now, he claims that the issue is being investigated. This was the last we heard from him and that was November 18th. No Investigator has contacted us and it has been four weeks.

Though Home Depot admitted their error caused these damages, their insurance company refuses to be cooperative and clearly dragging out my claim, making a bad situation severe. Home Depots lifetime Peace of Mind guarantee is an absolute joke. After three years, they are ignoring my phone calls. I am left with a $27,000 roof that leaks and a house that is inhabitable. It has been a homeowner's nightmare.

This is an update to my two previous descriptions of Home Depot's nefarious activities. As I said, I signed a contract for roofing, windows, and insulation in September of 2007. You can reference the quality of Home Depot service in my previous complaints. As of today, April 2010 I am still trying to get Home Depot off my back. I gave up on trying to get them to perform acceptable construction and paid them off in full before the total amount was due. They sent me to a collection agency, the first in my life, stating that I owed them money. Obviously, my lawyer has now taken over and Home Depot is doing its standard stonewalling. I don't understand why they are allowed to continue bilking the public. I hope more people will get an attorney and fight them to the bitter end.

I arranged for Home Depot to do my roof. I put down $3,800.00 for the down payment and on 17th March 2010, when the job was completed, I paid the balance of $3,791.00.

Yesterday (9 Apr 2010), I get this thing from Telecheck saying that "the transaction failed" on my final payment check. I have plenty of money in my account so I called everyone from the Home Depot project coordinator to the folks at this Telecheck place. I'm told by Pat at Telecheck that the computers just don't read the numbers at the bottom of the check correctly and this is what happens. In addition, I'm told to just keep watching my bank account to see when the check clears. I'm also told that this type of thing happens all the time.

I suggest any business using these type of services to get rid of them before the business loses its customers altogether. As it stands, from this type of mess, it can cause innocent, decent folks with good credit to end up on a real legal messy side of the stick.

Purchased 100 bundles of GAF (FO196)Timberline copper canyon life time warranty roof shingles (brown and tan in color)at $22.50 per bundle. I send my employees to home depot to pick-up 100 bundles the same day of purchase home depot employees proceeded to load approximately two and half pallets of shingles onto my trailer. Thinking that two homedepot employees had verified what I specificly ordered and paid for. we drove off to job site and proceeded to unload and stack materials onto roof placing half of load on either side of roof to distribute weight on roof we began installing roof shingles placed on one side of roof first as we began to run out of bundles we gathered some bundles placed on other side of roof when we open one packet of shingles we noticed shingle was gray and white in color not brown/tan as we openned more packets we found that all bundles layed on side of roof were gray and white.

I contacted home depot about the mess up they had caused and had some one deliver a new partial batch of GAF Timberline Copper Canyon FO196 so we had to remove all gray and white shingle off roof and unloaded the new batch on to roof (No easy task!) as a matter of fact the homedepot employee did not show up for work the following day after unloading and loading together with my employees all those bundles of very heavy shigles. so we began preparations to install the new batch of shingles. remember, we already had 75% of one side of roof installed with GAF (FO196)Copper Canyon roof shingles,as we began to open new bundles of shingles we noticed the color and patern was very very different from the ones I had purchased and had already installed but the discreption on the labels read GAF Timberline Copper Canyon (FO196) I called Alex R (sales clerk) at home depot about the situation at hand

he did not under stand what was going on, nethier did we! we had had to stop all operations agian until we had an answer to this. we got a call from Alex r explaining that they did not have the same tone and pattern as the one we had already installed on 75% of the roof but did have plenty of the new batch they had delivered the second time. we had no choice but to painfully remove the one we had installed on the 75% of roof and reinstall the new tone and pattern shigle.

thank you!

I had a new roof (new sheeting & shingles)installed in Aug. 08. Less than 6 months later there was mildew over my front porch. One of the people who came to look at it said, "just paint it". How do you paint the inside of an attic?

Called Home depot again for a leak in the roof. The guy who came didn't see any problem because it wasn't raining when he came. Currently, a large portion of the sheeting in my attic is now black w/white spots. The Home Depot rep said; "oh, this isn't good" took pictures and left. No response since and that was about 4 months ago.

What do I need to do to get a response from Home Depot? Working with Home Depot has been less than a pleasant experience and I am the one that is out $15K.

After reading teh other complaints it looks like they are getting away with lots of bad work. It will be hard enough to sell this house when the time comes. This damage is beyond physical poor workmanship, it's destroying my largest and only investment! there's no telling how much damage will have resulted . I see no end in sight. the work was so bad it keeps on leaking and causeing new damage. I am angry.

we asked if they could replace the roof because it was damaged and they did on the outside it looked fine but on the inside they forgot to fix the structure which was damaged. On the estimate they quoted that they would fix the structure yet they did not do that. the damage is still there they only shingled on top of it. It seemed strange thay they finished so quickly. we are trying to sell the home but no one will buy it they think that the house has mold but in fact it is burnernt lumber that home depot did not remove when they reapired the roof

Home Depot was contracted to install roof. They failed to tarp the roof properly during a rain storm and we ended up with $20,000 in damages that they refuse to compensate for. We had extensive water damage inside the house, including dry wall, insulation, hard wood floors. It took them 8 months to make a decision not to pay and now I have no other recourse but to use my own insurance company.

Over $20,000 in house damage, Taken time out from work to let 3 different agencies come and look at the damages.

We decided to put on a new roof in 2006 as the old one was almost 30 years old. We used home Depot because of their name and figured we could trust them. Wrong! After being told that a Home Depot crew would install the roof, a totally non-English Speaking crew was hear. The foreman could speak english but other than the first 30 minutes of the job, he was nowhere to be found. Within 6 months, we noticed moisture in the attic because we got water stains in our bedroom.

Since, HD has been called out here several times. Each time they come out they sight another reason for the moisture: flashing around chimney (which they supposedly fixed), bathroom vent, sealer around attic door, insullation, sofets. They will not make good on this roof and now, the plywood in the attic, which was fine before the new room, is rotting and full of mold. We need help as we are not wealthy and cannot afford to put on another roof for another 15000 dollars!

sales rep Kevin Forbus came to our house to give us a bid on a new roof. He sold us on the life time warranty. Even though his bid was higher than our other 2. We trusted the name (Home Depot). So he ran our credit and got us approved. Well we found out that not only did he lie to us about the warranty (there is no such thing as a lifetime) but he sold us the most expensive product they have (TPO), saying it is the only one they carry (they carry others we found out). To top it off, after he left, we found the warranty he left us was a 20 year for a shingle roof. We have a flat asphalt roof. Not one piece of shingle. His supervisor Mark Norb called me when I complained. He also said they only carry 1 kind of roofing product and he was unsure of the warranty. If you only deal with 1 thing at your job don't you think you would now something about it.

I was told by Mr. Norb that Kevin just made a mistake. He is their #1 sales man in Las Vegas and he has never had a complaint. That this was the first time he has ever given misleading promises and left the wrong paper work for the job. How do I find out if he has had other complaints?

If I had known they would have the same warranties as the other roofers. I would have gone with one of them and I would have a new roof now. As it is about 80% of my roof is leaking, Las Vegas is having record rain and snow fall. Every time it rains I lose more wall, insulation and ceiling due to water damage. I have to redo both bedrooms completely now instead of just a small portion.

This is an addition to my July roofing complaint. I finally received a payment from the insurance company. To obtain the payment, I had to use the insurance adjuster as both Home Depot and Sedgwick Ins. stonewalled me. This week Home Depot telephoned demanding payment for a contract I have already paid in full. They refused to even explore the possibility that they had been paid in full.

Home Depot has cost me several $100.00 in direct financial losses. More importantly they have systematically attacked me since last September 2007 in either physical acts against my property or psychological terrorism directed toward me. I have considered suicide because of these Home Depot attacks. I don't think I will ever escape Home Depot

attacks of terrorism even if I pay them five times over. This must be what hell is like.

I called home depot (HD) for a roof replacement for my 82 year old mothers mobile home in Las Vegas, NV. The salesman Nick (HD) came and promised us the world if she signed the contract. We fed him pizza and drinks. She signed the contract and that began a 30 day nightmare and thats the last time we heard from Nick. There project manager Lisa came to the mobile home for the first appointment and was a hour and 40 minutes late. She went up on the roof and tore off a bunch of shingles and exposed a pre-existing 3 foot hole and left it wide open promising roofers would come in the afternoon and they did come and tore up more shingles and threw them in the yard for my 82 year old mother to clean up and left.

Lisa(HD)complained to the roofers and they came back and covered the hole and then Lisa called the next day and informed us they all had no mobile home license as required by Nevada law. For 21 days Lisa lied to us and said every Tuesday they would take the test and they would get a temporary license that day and now I know it doesn't work like that,they have to pass the test and still have to put in a application and it takes 2 weeks just to get the temporary license and 60 days to get a permanent one.

One Tuesday they didn't show up for the test and didn't call anyone and Mark(HD)in Arizona said because someones truck and trailer was stolen and the cell phone was in the truck so no calls to anyone. I don't know if thats true but you have to call the police when that happens, don't you? I was in touch with BB at the licensing division and they have no record of (HD) or there roofers applying for anything,anytime. I called and emailed home depot Arizona over and over everyday 2 or 3 times sometimes and no matter how nice or nasty I was they never called my mother once in 27 days from signing the contract. Tricia, Summer, Shaun, Nick all(HD)managers became invisible and removed there names from the contact lists one at a time. They ignored my mother and myself. No one called my mother but called me a couple times. I finally got Mark(HD)the top manager to call my mother and by then my mother was so mad she kicked them off the job after 30 days of hell and having a hole in her roof.

They booked the job with no Nevada Mobil home license, there roofer had no license, They started work and even loaded roofing materials with no license and I told the delivery driver by phone when my mother called 7:00am that HD and his company had no right to load that roof with no license and I had to threaten to call the police and I called Lisa and only then he took them off the roof and left fast. They woke up the whole senior park. The HD manager in Las Vegas ran around looking like a tweaker 90 miles a hour and got nothing done. My extra cell phone minutes cost $106 dollars. I had to start calling them on my computer line because I was on hold so much with Arizona.

Lisa would keep me on my cell phone for 50 minutes at a time saying completely opposite sentences every 15 minutes. She offered to sell us plywood that was supposed to be $76.00 a sheet installed, at $30.00 a sheet installed and said this was between her and I and we would pay cash instead of on the(HD)charge card. 30 days later we have to start all over with roofers and still have the hole in our roof. We are in a big mess and both Senior citizens.

They tore shingles off the roof anywhere they wanted and left the big hole we still have. $106 dollars in extra cell phone minutes. We have to start all over with roofers. We are a mess. Do not use home depot for your home repairs. They will leave you hanging and no one cares after you sign on the dotted line. Warn everyone!!!

Signed contracts for roof, windows, gutters and attic installation in September 2007. Installed the wrong roof, not rated for location weather, a part of which blew off within the month. Correct roof installed later. Improperly installed eleven windows, without caulking or trim, which leaked during the same storm as the roof damage. The window leakage caused damage to a virtually new hardwood and dining room floors causing severe water damage. The flooring issue has yet to be settled. The window installation went far beyond substandard.

Gutters, wrong color and size, were installed. Correct gutters installed later. I was forced to fight on almost a daily basis, practically to the death, to get the windows properly installed and the correct gutters installed. The stress became so signifiant that I was unable to sleep night after night after night for months because I could not get the issues resolved with Home Depot. The frequently told me to contact my homeowners insurance company to cover the cost of their mistakes.

Economic damage mainly consists of replacing the water damaged flooring and the fact that the delays, incompetence, etc. prevented me from selling my current residence when there was a real estate market because I could not move into the house that Home Depot Home Services where busy not providing any reasonable service. Home Depot Home Services deliberately inflicted stress and harassment time and time again in my opinion.

It has now been almost 10 months and I still haven't gotten this situation resolved. This entire situation with Home Depot Home Services has been beyond exhausting and I even ended up with serious physical reactions because of the constant and continuos stress. I believe that they should loose their license to due business worldwide. They have caused me great harm; and, I am sure I am not the only person they have damaged. I have been lied to more than once in my life, but never with such outright aplomb as exhibited by the employees of Home Depot and their subcontractors.

I hired home depot to put a new roof on my house and my roof has been leaking ever since. I contacted home depot and they said they would have someone come out to assess the damage. No one ever got back to me. Nothing has been done. Not only did I call the home depot home services, but I also contacted the branch installation manager.

mildew, wet comforter and sheets, possible damage to wood floors.

Home Depot was hired to do my roof They removed Tarp from roof to place all the roof material s to do the roof. That night Hurricane Frances hit causing severe water damage to our roof and roof leaks. The tarps were but on the roof to prevent any damage from the coming hurricane.

Finally an appointment was made to schedule the roof repairs on Monday because we were at a seminar on Thursday. When we got home Home Depot had removed our roof,causing $13,000 worth of damage to our property and the roof still leaks Then they put shingles that did not match. It took over 3 years to get them to replace our shingles. They had to redo the entire roof. June 2008 roof still leaks, they refuse to make repairs correctly. They want us to settle with their insurance company for a little over $2,000.00 to make the problem go away. We also had to pay them for the roof.

Damage to our driveway, roof still leaks, damage to overhead on side of house, and many more.

It is now two weeks after the supposed "start date" of my roofing job. The materials were delivered two weeks ago, and the plywood has been uncovered and looks like a bunch of over-ripe bananas. It is now an hour after the time they were supposed to be here today. I am worried , as this is the 5th time they were supposed to start the job. I am feeling like I just want to cancel, but they already charged the card for the first 25 percent. I think they violated the contract already, and I feel like just dumping the Depot.

Beware of THD At-Home Services. We own a 106 year old 3300 square foot craftsman bungalow home. We bought the home 1 year ago and we were in the market for a new roof. On April 5, 2008 Mr. Jon Rob? Young a sales consultant for THD At-Home Services came to our home to measure our roof and give us an estimate for the roofing. After taking detailed measurements and sketching out our roof he stated that this was the largest residential roof he had ever had to give an estimate for. We discussed the options and decided since The Home Depot was a nationally know name and with Mr. Youngs assurances of professional installers, supervision of the job by a project manager, and thinking that we would have the promised peace of mind guarantee we signed a contract.

Mr. Ted Gibson, our project manager, informed us that work would begin the morning of Thursday, April 24,2008. The installation team arrived at our home that morning. They spoke little, if any, English and Mr. Gibson was no where to be seen. They did work hard that day removing the old shingles. When they left that evening we had no idea what time they would arrive the next morning. Friday morning the installation team arrived sometime after 9:00 am and began roofing. Again, Mr. Gibson the project manager does not make an appearance that day either. During the third day of installation, Saturday, April 26, 2008 the installation team sawed off a cast iron sewer vent pipe from our roof and shingled over the hole. We found the pipe laying in our yard. When questioned as to why they would do this. We were told it was on their written orders from Mr. Gibson. They then said they would put the pipe back , which they did we later discovered by just sitting it on top of our roof!

We contacted Mr. Gibson, who told us to hire a plumber to fix the pipe and that THD would cover the cost. On Monday, April 28,2008 we had a plumber fix the pipe. The installation team then came back to our home to re- shingle that area. As we watched, they started attaching shingles directly to the wood without installing any roofing felt underneath. When we questioned this we were told it was a small area and didnt need felt. We insisted, and they had to go to a local hardware store to buy some.

On Wednesday April 30,2008 Mr. Gibson came to our home to fix some screens in replacement windows that THD had done for us and to inspect the roof. He noticed some shingles that had tar on them and told us that the installation team would be back to fix them. On Saturday morning May 3, 2008 they replaced those shingles. Yesterday, Monday May 5, 2008 it rained for the 1st time since the roof had been installed. We now have leaks where we never had leaks before. The installation team cut into our stucco chimneys (we have 4). Water was running down the outside of at least one of them . We also have 2 leaks in our attic, that we can see. Some of our attic space is not accessible, so there might be more.

I have talked to Mr. JP Brumby, the branch manager for the Carolinas, and Mr. Jeff Putnam ,installation manager, about all of these problems, and so far all Im getting is empty promises. We paid over $19,000 for this new roof and used The Home Depot because of their guarantees of customer satisfaction and quality craftsmanship. What a crock! Someone please help!

I have had to take off many hours of work to deal with this fiasco. Now with the roof leaking, we don't know if our plaster ceilings and walls will sustain damage. We have not received a bill yet for the pipe replacement from the plummers, so we don't know if THD will honor its promise to pay that or not.

I got no names for the non English speaking roofers. They had to be summoned back due to shoddy work on new roof installation. Leaked all around chimney and didn't replace rotted area with proper plywood. I still believe this roofing job is a bad one and will need future inspection. I do not believe proper flashing around chimney was done. The contractor also left numerous nails on my crushed stone driveway, resulting in 3 flat tires in 3 months.

Ceiling and wall damage with stains inside my bedroom.

Purchased a home in 01/04. Home had some roof issues. Had roof replaced in 03/04 by Home Depot. 10/04, Master Bath ceiling collapsed. Home Depot blamed attic air vent. Patched vent with self stick modified bitumen scheet. 12/04 had leaks over kitchen area. Home Depot blamed vent again. Patched vent. A month later, leak in same area. Home Depot came with installer who applied caulking on portion of metal flashing. 02/05 more leaks oven kitchen. This time Branch Manager came and determined that leak was due to cracks in stucco and overflowing water on side wall. Had stucco repaired, gutter added to divert water from wall, had air vents replaced.

Winter of 05 and 06 little rain. Did not notice water damage. Winter 07, noticed water spots in new drywall in kitchen area, breakfast nook ceiling (blister), cracks in new drywall in piano room, stain and joint separation of new crown molding in dining room area, blister in Master Bath ceiling. Contacted Home Depot again and this time it was wind driven rain through new air vents.

01/08 had plastic tarp over all vents. Still more water. Master Bath ceiling was not only soaked but sagging with blisters. Home Depot blamed air vents again without investigating attic or roof, not knowing that we had them sealed with plastic. Then they blamed poor seal around vents. Our own investigation in attic revealed a soaked roof deck in 2 area, master bath and piano room. This time Home Depot had no choice but acknowledging that water penetration was due to roof but would only agree to repair metal flashing above master bath. Home Depot is blaming cracks in drywall to poor drywall workmanship. They clearly refuse to link the previous collapsed ceiling in 04 with the water damage of 08.

Now that weather is dryer, noticing new cracks in drywall ceilings, bulging walls, mildew smell in attic and perhaps dry rot in ceiling joist. We are constantly re-addressing drywall issues. Roof cost about $19.000,00 and have disbursed about $10,000 out of pocket to fix collapsed ceiling, remove insulation, new vents, gutters, stucco repairs, elastomeric paint etc... So far home depot has not paid a dime since they would not even take responsibility.

I needed a new roof, and they came out and gave me a higher estimate than other roofers, but I figured Home Depot was a good company. I WAS WRONG. They totally ripped me off. First of all, these guys showed up that did not speak English and started cutting my fascia boards all wrong. They left huge gaps and on it and put in a few nails. They totally rushed the job so the whole roof looks sloppy, and when I got home they were leaving. I looked up there, and I could see they did not even replace the flashing that I was charged for and that the guy told me would be replaced.

I complained to Home Depot, and they just told me to call here and there and nobody cared or helped. So long story short: DO NOT GET A ROOF PUT ON THROUGH THE HOME DEPOT IN SAN DIEGO. You will regret it.

Home Depot installed a roof on my house over a year ago. In the process, they forgot to do any inspections, and now they want to come back and complete the inspections. In order to complete the inspection, they will need to rip off and reinstall 168 sq. feet of my roof. Since it has been such a long time since the roof was installed, I was told by a manager at my local Home Depot that the roof will most likely not match. If that's not enough, my roof started to leak late last week, and Home Depot still hasn't sent anyone out to fix it. As a result of the leak, my new Pioneer plasma television is ruined, and my knotty pine ceiling has several water stains at the leak location. I have found the local home services group in the SF bay area to be very unresponsive, and they have refused to escalate my complaints beyond their office. As a result, I have asked Home Depot to come remove my roof, refund my credit card, and allow me to get it installed correctly, with full inspections, by another company.

So far, they have refused to work with me at all, and seem conspicuously intent on keeping this issue within their office, and not giving me any contact information to allow me to escalate. In all of my years as a Home Depot customer, I have never seen this level of incompetence from an installation team. I have had many installations (kitchen, windows, bathroom, doors) through Home Depot, and have always had a positive experience. I would really appreciate any help you can give me to forward this to the appropriate management team. Thanks.

Immediately after a Home Depot (Torrance,CA) roof installation 2004, significant leaking and water damages sustained in 8 areas of my home (2004-2005.) This hopefully has been resolved. However, new areas of roof failure and damages occured January 2006. At that time, Home Depot's Claims Management Service, Sedgwick, requested an Environmental inspection by Rimkus Consultants, at the request of Insurance Adjuster who made initial inspection after '06 water intrusion. The Frontier Adjuster was concerned about mold etc., possible hazards resulting from extended wet periods. This was done March 2006.

Currently the bone of contention is my receiving a copy of that report allowing discovery of any issues which could have health implications or impact the sale of my home, so they can be corrected bringing closure to this daunting experience. The air in my home remains dank and the wall behind the extensive cabinetry in the kitchen (site of greatest damage) is in question. This same wall extends into the family room and has been repaired because there were no cabinets to interfer with visual evaluation and repair.

According to the Rimkus inspector, that wall prior to repair, contained several varieties of mold. It is my contension that I am privy to a copy of the Environmental Report, it should be shared with me because Rimkus inspected my private property obtaining personal information, pictures and samples of this event. I have pursued all the avenues my 80yo brain can come up with and the Report has been refused, each service involved passing the buck to another.

My husband and I contracted with Home Depot At Home Services to install a new GAF roof in our home in August 2005. . When we replaced the roof once before, I got several quotes. This time I thought that we would get a good price and good quality. We were so mistaken on both counts. Three things went wrong: the gutters were not placed where we asked them to be placed. The subcontractor damaged our water heater during roof installation. We had to argue cosiderable with Mr. Licon to have Home Depot pay for the repairs to the water heater hose.

In Feb 2006, our roof began to leak during heavy rains. We received no response until we called our homeowners insurance agent. The roof had been installed inproperly, and the subcontractor came to fix it only when our insrance company got involved. My husband and I have spent throusands of dollars for home repair materials in the last 30 years. After this experience, we seldom shop at Home Deport any more. We tell our story to any one we can to prevent others from such an experience.

We got reimbursed for the water heater by home depot, and our homeowners took prompt action to prevent further damage. The roof was repaired only when we had an insurance appraiser inspect the damage. One of the workers told us that the Home Depot project manager had told them not to replace the tiles around the skylight. 

Home Depot replaced our roof in Aug. 2006. We have agreed to have our roof replaced through Home Depot cause they assured us that replacing our roof could fix the leaking problem that we have in our porch area in our house. They came out to our home and did some caulking repairs but that didn't help at all cause we still have leaks if we have rain. We are waiting for them to solve this problem once and for all .

Damaged to our ceiling tiles that we have to put ourselves every time rain is in the forecast. Our siding have cracks and need to be replaced too.

On 12-12-05, I contracted with Home Depot At-Home Services to repair my roof. I was told that the roof would be completed by the middle of March, 06 (within 20 weeks of the date of the contract). On 3-6-06 my Home Depot charge account was charged $5,719 and the work on the roof has not begun.

Hurricane season is soon upon us again and I desperatly need this roof to be completed. I have been told so many lies by several different people that I feel that I have been shuffled around and nobody knows what they are doing. I need the truth from somebody.

I contracted Home Depot for a tile roof in July of 2005, and gave a deposit, and was assured by my salesman that the roof tiles were in stock, and that my roof would be installed at THE LATEST in 12 - 16 weeks.

If I had any leaks, (which I did) they would dry in the roof right away. They sent an inspector, who saw how bad the leaks were, and said they would be drying in my roof asap. My building permit has been open since October.

Not one thing has been done since I signed the contract. I am still waiting, it is now 2/14/06!!! I cannot get any answers from Home Depot, all dates I have been given have come and gone, there is no one to answer your call, no return phone call, no help.

I have threatened to cancel, been assured I would get it shortly, get a new date, then STILL nothing. They delivered the tile, mostly broken a month ago, left it in front on my house, and I had to pay someone $300.00 to move it to the back of my house so it is not stolen.

No one will answer their phones, no one can do anything. I bought this roof, though it was more expensive than any other company BECAUSE it was Home Depot.

Without any call to tell us that the materials would be delivered the roofing supplier showed up at 8 am one morning. In the course of delivering the materials to our roof they managed to crack our living room ceiling. Later that day, in a few hour lull in a forecasted 5 day rainstorm, the roofing subcontractors showed up and started to remove the old roofing. Again we were not informed. By 5pm the next evening we had water coming in through two places.

Despite calls to our salesperson (who never returned the calls), our "install manager" and a Home Depot store - who said that they were not affiliated with At Home Services despite the fact my husband met the sales person at their store, it took almost 3 hours to get someone out to fix the tarping. The store was the most helpful as they were able to get the regional manager for AHS to call us and he got people moving. There was damage to our master bedroom ceiling and wall. We were told to get an estimate, submit it to Home Depot and we would be reimbursed. This was suppose to happen for both areas of damage but the suppliers contracted directly for their repair.

I sent the estimate and never heard back. The day before the repair was suppose to happen, and almost two months after the damage had occurred and after another call to the regional manager, I find out that they are going to file a claim with their insurance who will contact us about how to proceed to get our money back and that they need to have an assessor come out and see the damage. I told them that the repair was scheduled for the next day and I was not changing it and if he needed to see it, he needed to come that day. They said pictures would be fine.

I used 4 days of my vacation to be home for the various repairs. Home Depot's insurance files a claim with the subcontractor's insurance who is suppose to pay us. We don't even know the name of the subcontractor and we do not have a contract with them but with Home Depot. I have not heard from either insurance company in at least two weeks and Home Depot is claiming the job is done...despite my more recent discovery of a leak around our chimney and a message left 10 days ago about that. We were also promised quality control and an inspection afterwards and a install manager who would be there to help us.

On 11/26/05 my wife and I had a Home Depot saleswoman come to our home to give us an estimate on a new roof which was needed due to hurricane damage. She stressed that Home Depot did not use contractors and that their workers were their employees. She also stressed that their workers were covered in case they were injured on the job while on my property.

She admitted that Home Depot would cost us more but we were getting a "peace of mind" warranty by going with Home Depot (which was another lie). The warranty was only good if the hurricane speeds were under the shingle wind speed rating). She stressed that Home Depot is not like a small "mom and pop" operation that could go out of business overnight. She stated that Home Depot had a huge warehouse with more than enough shingles to complete their orders. After her sales pitch was over we agreed to go with Home Depot due to the "peace of mind" warranty she mentioned and due to the long waiting lists with all other roofers in our area due to hurricane damage. After obtaining the price from the saleswoman I called my insurance adjuster and he said that Home Depot was 100 per square "over" the market price due to Home Depot including their "peace of mind" warranty in their price.

After specifically requesting 110 mph shingles we signed on the dotted line. I asked the saleswoman for an itemized bill and she said it was Home Depot's policy not to give itemized bills. Before the saleswoman left I requested a 24 hr notice prior to delivering our shingles. After returning home on 1/4/06 I found my new shingles stacked up in my driveway. After calling Home Depot on 1/4/06 to request the shingles be relocated to my garage for safe keeping I noticed the wind speed on the shingle packaging was "80 mph" and not "110 mph". After making the discovery on 1/4/06 I immediately called the salesperson to make her aware of the problem. She directed me to her sales manager. The sales manager stated that 110 mph shingles were not available and that they would cost more money. Between the day the incorrect shingles were delived up to today's date we have been told that Home Depot does not know when the 110 mph shingles will be available, therefore, they are unable give us a new estimate.

Since I paid the 25% deposit by way of my Home Depot card they have already debited my Home Depot charge account and I am still in possession of the 80 mph shingles which I am unable to use. Even though my roof is not complete yet I am unhappy with the sales tactics used by Home Depot's salespeople and the poor customer service. I have been told that I would be called back on several occassions and almost each time I have had to call back to get any information.

In April of 2002 I had a roof installed by Home Depot. The subcontactor was J & K Roofing. In September of 2005 I called to notify them that my roof was leaking. It took several days to receive a call back from the project coordinator. I was informed that the project manager had to call me to inspect the problem. After going back and forth with phone calls and hassles, a completely different company came out to look at the problem. They supposedly made repairs.

All of this finally happened the week before Hurricane Wilma came through Florida. Now my roof still leaks and even more than before, resulting in my ceiling collapsing, and many other leaks throughout the house. Now Home Depot wants to blame the damage on the storm, (keep in mind I had problems before the storm even came in.)

I have gotten the run around from all involved, no call backs, no results. I finally got the project manager to call me back and he came out to look at the problem. By this time I had removed the collapsed ceiling, which revealed many holes in the wood, like a hammer went through it. He came and took pictures and said he had to go back to his boss for a final decision. Well several days have past and still no call back.

This roof is under warranty for 5 years, and is less than 4 years old. In no way could the hurricane cause this damage. I did not lose one shingle or have anything hit the roof. I am extremely frustrated with the situation, because I cannot do any ceiling repair until the roof problem is taken care of.

To date I have received no indication that they are going to fix the roof. They do not stand by their work.