Home Depot Roofing Reviews

Worst possible customer service EVER. I bought a roof from Home Depot that leaked after 7 years. They sent an estimator who said it was faulty installation, 2 contractors confirmed this when Genpact low-balled me on the warranty for repairs. I asked for a highest level review of the claim and they then said that I voided my warranty due to lack of maintenance, and offered me a $1700 (contractor estimated cost at $10,000). They continued to pressure me to take the check and sign papers voiding my warranty. DO NOT RECOMMEND! Staff were rude, dismissive, and ultimately disappeared.

I recently had my roof replaced by Home Depot, and I couldn’t be happier with the results! From the initial consultation to the final inspection, their team was professional, punctual, and incredibly knowledgeable. They walked me through every step of the process, ensuring I was informed and comfortable with the choices. The quality of their work is outstanding, and the new roof looks fantastic. Plus, their attention to detail and cleanup was impeccable. Highly recommend Home Depot for anyone in need of roofing services!

Top-notch service by Home Depot - Roofing!!! They did an incredible job on my roof from start to finish. Very prompt, professional, and skilled. They replaced our old roof with great attention and efficiency. Highly recommend their expertise!!!

I went to your store #0486 El Con Home Depot on Broadway as a lady business owner, I was told there was no one to help me, then when they seen the $400 plus dollar worth of lumber they told me again they were short staffed. But promised when check out someone for sure would assist me with loading. While searching for everything on my list I recognized there was one item you didn't have on the shelf. But another associate that I begged for help from said you were out. So I showed him my online order that said they had it in stock. Then he stated he would go ask the manager at customer service.

I was contacted by way of my business email account from Home Depot with first an authorization code. Then another email with another authorization code. Then I was sent another email address with a receipt. I called Home Depot to make sure they knew that this happened and to make sure my account was not charged. He never asked my name but wanted to know our account numbers. One he said he couldn't find one of them but he found the other one. He said only had my husband's name and he had to talk to him. I told him that he was not available at the time but he was very rude and wouldn't even put a hold on our credit card account. He had a whatever attitude and just did not care. I have no idea how this happened. The address of the person on the receipt was Jesus from Joliet, Illinois with a hotel address. Sure seems legit hum... He didn't want my email address or even proof of what I had received.

Sent wrong size of washer pan then ordered. Needed it for next day to install. Had to go to the store to get the correct one last minute. No apologies just bull (crap) getting through for what to do you hold for 15 minutes plus and I was hung up on. Then the text started which took about 4 hours. Your customer service is really POOR, not only that they don’t contact you with delivery time the day before. Never shop, here go to Lowe’s.

Several years ago in 2008 My wife and I went to Home Depot to price out a new roof and leafless gutters shortly after purchasing our first house. They worked up a proposal in writing "Roofing Assessment & Estimate" which outlined the cost of materials, installation and both material and craftmanship warranties. On this proposal it was indicated the roof materials had 30 yr. warranty and 12 yrs craftsmanship. It also indicated the the seamless gutters with leaf protection had a lifetime material warranty and 20 year craftmanship warranty.

I had a roof leak and contacted Home Depot. They were able to come straight away and fix the roof immediately. They have very professional team and the job was completed quickly. I would definitely recommend them to anyone with roofing problems.

Good experience with this services and recommended to everyone to join such beneficial organization in future. As far as my experience is concerned is satisfied and I definitely recommend it to everyone. Furthermore for home decoration it's good as well.

About 4 years ago, went with Home Depot to install our roof as the price was spot on and it had a 25 year warranty. Fast forward to today, we recently had our upstairs remodeled and our contractor noticed mold and moisture in the attic as well as soft spots on our roof. Had two more roofing companies come to confirm that info. We were informed the work was a bit shotty and they didn't vent the roof properly which resulted in the mold and standing moisture. Call HD and they refer us to GenPact for the warranty - They send out a contractor who wasn't there for even an hour (confirmed with adult in home and cameras as we had to leave). He wouldn't tell us what he saw in the attic and said "Oh, I can't say."