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ADT Security Systems

ADT Security • About ADT • Consumer Complaints • Military clause

Annie of Atlanta, GA (12/14/05)
In July of 2005 I moved into a rental townhome and looked into getting the security system in the home activited (ADT). The ADT rep came out and told me that I needed a new system, because the old system wasn't compatible with their current monitoring equipment. I explained I was renting but he said I could get the wireless system and that way when I moved I could take the system with me.

I agreed and paid 500 for the wireless system and signed a service agreement that I thought was a one year (but it turned out to be a three year agreement).

Now it is Decmember and I am moving (again) for my job. ADT has informed me that I cannot take the system with me, unless I have one of their techs uninstall it and reinstall it (at a cost of about 600 - 2 hours to take it out and two hours to put it in at 150 an hour).  I have to buy another 500 system for my new house. I can cancel, but it will cost me 75% of the remaining balance of my contract.

Dotty of Suwanee, GA November 4, 2005

Dotty of Suwanee, GA (11/04/05)
The day after I was robbed, ADT came to my rental house and installed a system. A year later, I was relocated due to my work so I contacted ADT to inform that I did not need service in the rental house and the new location already had an alarm system provided. That is when I found out that I had to continue to pay for the security system.

When I explained that I DID NOT OWN THE HOME AND I WAS NOT INFORMED THAT I HAD TO BE OR SHOULD BE the home owner, ADT representative said there was nothing they could do. ADT told me the only way to get out of the contract was to have the homeowner agree to take over the contract or the new renter.

The homowner said she would take over the contract, but she didn't. Two months after I moved out, the new renter called me to find out what my access code was because the alarm was going off.  Without my knowledge, ADT continued to charge my credit card while providing service to the new renters. The home phone that was used for the alarm system was NOT in my name so I could not have the phone disconnected when I moved.

Cynthia of Chicago, IL October 23, 2005

Cynthia of Chicago, IL (10/23/05)
My alarm system went off at least 6-7 times. No one has even bothered to call to check on me and my family. I don't feel safe with the system.

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