Chase Bank Reviews

Thank you so much Chase bank!! Somehow when I was making reservations that I've already paid I called Expedia and someone posing as an agent took 1089.00. As soon as I got the alert called chase bank fraud and they got my money back within 10 days. I'm so grateful. Now my son and I are going to have excellent vacation. My son's 21st birthday we are going to Vegas!! Thank you chase bank! Be careful. Everyone is on the take!! Dean M

I subscribed to a rent pay service and was unclear as to the date my account would be debited. I was very worried that my payment would go through before my pay did and went to my branch around June 11th or 12th to talk to a banker. Konrad V-K listened to my concerns and understood my issue. He set my account to cover a limited overdraft if funds were deposited the next day. He was very calming and non judgmental about my having this problem. Chase has an ad about being a place people can talk to people. Having bankers like Konrad really backs up their claim! He also followed up with me & offered his help if future issues come up.

I am writing to formally recognize one of your agents, Vladimir, based in Cebu, Philippines, for delivering an exceptional customer service experience. I contacted your support line regarding a denial on my business credit card application. Vladimir not only took the time to thoroughly investigate the reason for the denial, but he also walked me through exactly what had occurred and outlined the steps I needed to take going forward. His knowledge, patience, and professionalism made what could have been a frustrating experience a genuinely positive one.

I’ve been using Chase for a while now, and overall it’s been a solid experience. The app is easy to use, and I like how quickly I can move money or check things on the go. Customer service has been helpful when I’ve needed it, though wait times can be a bit long sometimes. Fees can sneak up if you’re not paying attention, which is my main gripe. Still, it’s a dependable bank and works well for everyday use.

I had an amazing experience with my customer Service agent. I highly recommend and I will go back again, especially if I was looking for a new bank. They had very amazing service; my agent was very friendly and understanding even though I was going through a very difficult time, they handled my situation with ease and peace while I was stressed out and were able to calm me down with their demeanor, I am highly grateful for this bank and recommend their services!!!

So far my experience with Chase Bank isn’t favorable. I am disabled, they refused to let me use the restroom. I made a complaint formally and basically was told me needs as a customer in regards to bathroom needs with a disability isn't a priority. So… they keep your money, call you a customer, but you really are not. Thank you chase bank for not allowing a disabled woman who is a customer use your restroom. I guess my needs aren’t important. Have a blessed day. I'd upload my video, but not allowed. Guess I will check with someone else in regard to this unfortunate matter

This is a claim about a business taking money from me, instead of fighting for my money with evidence. All non-English speakers, you can't understand what they are saying, and you need to repeat yourself because they don't understand. Showed evidence, and they still refused to reopen the case. I requested copies of their response and got a horrible copy. Zoomed in 100% and made a copy to send. This is an institution that works like this?? They are rude and nasty. They are here for you. They let other institutions take money from you and will not fight for you. STAY AWAY FROM CHASE. We need people that speak and work here in the USA.

My experience with Chase Bank was incredibly frustrating and ultimately damaged my credit, even though I followed the instructions their own representatives gave me. I opened an Amazon Prime Rewards Visa specifically because it advertised a 0% APR promotional financing offer on a $4,473.92 Amazon furniture purchase. Without that promotion, I would never have opened the account.

Had an auto loan for 6 years, and for some moronic reason, Chase decided to not take my final payment auto draft, causing me to have a late payment. They tried to blame me, my bank, and Saturdays in general, but refused to fix their mistake. I will never again be a Chase customer. DO NOT PATRONIZE.

Chase used to be good. They did what they said when they said. Not anymore. My estranged wife took my son who had been living with me for two years. This is a civil matter requiring an attorney. I needed to hire said attorney, but, coincidentally, a merchant had just emptied my account with an unauthorized charge. So I called Chase while the Charge was pending and asked for a reversal. The woman charged me the fee and said it would be back in my account in one business day. It wasn't. I called back after 2 business days. The man told me the woman had misspoken and it takes 3-5 business days. Meanwhile there is a child in a dangerous home and the clock is ticking.

All my money is in my Chase account, and I only have one bank account because I've just moved to the US. Chase constantly blocks my transactions and blocking my cards, rejecting my ACH payments (each rejected payment costs me $30). I don't know what is going on with them. I have to go to their office every other day for ID verification. I'm getting very frustrated, so, I will just change my bank.

Absolutely horrible experience with Chase. I have been a Chase Client for over 12 years now; all of a sudden, when it’s my money going into the account, they suspend my account and freeze my account. Is this the kind of Bank you want to bank with? They used to be a great bank; now they’re a horrible Bank. Freezing my own money in my account? Customer service has went down the drain at Chase. They are no longer credible. Dealing with the fraud department, dealing with people in the back room, not fixing the problems, constant errors with Chase Bank. This is why now they have such terrible reviews. Now all of a sudden you have to pay $25 a month for a personal checking account. Not the same Bank I knew. Not the same credible company. I hope they were. What in God’s name happened to these people?

Worse Customer Service I have experience in 55 years of banking. 20 years with this Chase, and the past year has been horrible. Today 07/24 transferred 4 times put on hold, and left hanging. Service People also, can barely speak English adding to the explaining the purpose of your call. Leaving them after 20 years and 12 months of being treated horribly.

I signed up for a Chase reward with my joint checking account. My wife paid for the transition using her debit card. Chase customer service states I needed to use my debit card and is refusing to honor the reward and provide the $20 cash back. Awful customer service. Do not join Chase bank and do not try their rewards program. Very bad customer service.

They “forgot” to send my replacement debit card after fraud. They lied twice about where it was (wrong address was one lie and I drove there and wasted an hour). They are horrible.

The people in the bank of been more than helpful. But the car support center is terrible. It’s been one of the worst experience I’ve ever had. Dealing with a bank. Never get any help and I see why this bank has 1 star. I wish I had know that before banking here.

This is my first time calling for customer service ever and my agent Vench (not sure of the spelling) made my first experience very helpful. He was kind and patient during the call and shows positive attitude.

I had an online Chase account over 15 years ago and then closed it when I moved to Japan for the military in 2011. I recently signed up for the Amazon card and attempted to link the card with Chase. Apparently, Chase still had my details from my closed account and automatically reactivated that old account. I now have absolutely no way to log into the account to update my details because Chase has the dumbest verification methods. I attempted to receive a one-time passcode, but the account still has my old phone numbers from 15 years ago. I was told the only other way to unlock my account was to go to a physical Chase bank. So I drove over an hour to the closest bank (because why not make a physical bank be a requirement but then NOT have enough actual buildings throughout the country?).

Dealing with New Albany 120 Spring street for the last month. As far as the workers in the bank, **, ** and others have been so helpful, thank you so much. Now the bad!! Your legal team is not following court ordered documents. My attorneys have contacted you. After sitting there for hours Thursday, that account is still locked 48 hours later. When your attorneys called 14 days ago about a resolution to this issue. Could not understand what the foreigner was saying. Right now you still owe us 57000.

Around the end of September 2025 through the beginning of October 2025 I went to a Chase Bank 1200 W Main St, Norristown, PA 19401 to open up for the first time in my entire life to become a new customer with a checking account. When I spoke the financial advisor she told me that I already had several bank accounts, which were 8 that were opened with my name and social security number. The last account was opened up and closed by their bank in 2023 because of the last account had a deposit of a fraudulent $14,000.00 check. I then asked her what state were these 8 bank accounts were open and she told me New York. With a little time thinking I figured out who it was.