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Wachovia |
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Waldemar of Palm Harbor, FL September 5, 2009 I have a 15-year fixed rate mortgage with Wachovia (originally from SouthTrust Bank) for the condominium unit since July 2004. I was never late and I usually paid significant amounts in additional principal payments, so I think they should consider my as one of their best customers. I was also happy with their service, but not any more. Recently Wachovia sent me a letter informing that amount of flood insurance my condominium association has should be the same as replacement cost of the building placed on master hazard policy. They determined that it is not the case and I should obtain insurance for the difference. I learned the following during my long discussion with representative from Wachovia insurance department and her supervisor: My association insures the amount of about 1,610,000 in master policy per 10-unit building as the replacement cost, but flood insurance is for the amount of about 1,390,000. The difference between those two amounts divided by 10 is the amount I have to insure on my own according to Wachovia (exactly 21920). It turns out nothing changed on in a way my association insures buildings, but this is a new requirement from Wells Fargo which is taking over all Wachovia loans on 10/6/2009. Wachovia insurance department supervisor was not able to explain logically why I was required by them to get insurance in August, while she told me that new requirement would be effective in October. But this was side issue; my greatest complaint is the validity of this requirement. According to Wachovia's own calculations my condo unit has now flood insurance in the amount of about 139,000. Both the price I paid for the condo and current market value is much lower and the amount I still owe is about 1/3 of the current flood coverage. I don't understand why Wells Fargo/Wachovia forces me to have even higher coverage at my expense. Just to add to the absurd of the situation - my condo is second-floor unit. I find this unacceptable and I am gathering documentation in preparation for possible legal action against it. Wachovia/Wells Fargo lost me as a customer; I will never do any bussines with them any more in the future. Lillian of Roswell, , GA September 4, 2009 The bank kept putting NSF charges on my account--using up all of my cash--and then charging me all kinds of NSF fees which also were duplicated by my creditors. Joe told me that their charges were posted before any payments are put thru. This has caused my accounts to be delinquent and my cash account to be overdrawn. He has ruined my credit and good name. I always checked my balances before sending out checks, but it didn't matter because he would always get an NSF charge in over and over again. The same charges for the same bills, over and over again--even after I closed my account with Wachovia, the charges kept coming. I went to another Wachovia bank to discuss this and the Financial Manager there thought it was alright. I had my SS check sent to Wachovia, a retirement check from Electrolux, and a VA Benefit check sent there. I was not told how and when that money would come back to me. Connie of Waldorf, MD September 3, 2009 From 8/31/09 - 9/2/09, I had several transactions that occured in my checking account. I am sure that I had enough money to cover these transactions. However, I was charged 420 in overdraft fees. I was told because I had some automatic deductions, that's how my account became overdrawn. I am researching this situation and will not rest until this matter is resolved. The representative from Wachovia only agreed to refund me 53. Olga of Costa Mesa, CA September 1, 2009 I have a personal loan with Wachovia secured with the car title. The loan was taken in the bank not Wachovia dealership and the title for my car currently belongs to Wachovia since the loan is not yet paid off. I have contacted (came) Wachovia Financial Center nearest to me to request the title to be transferred to their branch since I want to sell a car and would like to come to their branch with the person who will be buying my car so he could pay off the loan and immediately receive the title. So, I walked into this branch and explained the person there in a simple language what I need. Of course I've done my research prior to that and knew that it is possible to do so and also knew basic ideas about how all of it is done. However, once I finished explaining what I need, I was simply told that these kind of services are not performed in their branch and I should go to a different center. Of course, I believed it and walked out but instead of going to a different center, I decided to spend some time on the phone calling different 1-800 numbers to Wachovia hoping to find out the truth. It did take me about 2 hours but I finally reached the right department and was explained in 2 minutes how simple and easy that is and was given addresses of closes to me branches that do these services. Not a surprise that one of them was the branch I initially went to. So, I call that Wachivia Financial center again and spoke with some other person who again had no clue what I need and again was just telling me that they do not do these services. I asked to speak with the manager and (how I found out later) was transferred to a tellers Manager. This is just funny! Anyway, that manager's name was Vanessa M. She just repeated that previous two people kept telling me that they don't do what I need. By this time I got a quite well understanding that none of them even understand what it is that I need. Wonderful! This are the qualified employees of Wachovia! To prove Vanessa that what I need is a part of her job or someone's in their branch job, I had to do a 3-way conference call between me, her and that representative who confirmed that it is possible to transfer the title to a particular branch and knew how to do it. During our conversation, Vanessa was keeping playing the "language game" repeating the same phrases over and over again and treating me like if I am stupid and sticking my nose in her job. I had to become almost rude and start asking her direct questions on whether or not she understands by know what is her job to do! The gentlemen on the 1-800 line explained her in details what is the name and the number of the form and how she should handle it. Finally, after 4 hours on the phone I came back to meet with Vanessa hoping that the problem is solved now and I officially have done Vanessa's job! But no, after all, she managed to fill out a wrong form! In the end, I was so stressed and upset with services that I received from the employees of that Wachovia branch that I decided to talk to the branch manager. No surprise she was totally backing up Vanessa saying that the representative on the line gave her a wrong form number. Even assuming that it was how she said and I do not believe that even for a minute since I myself was present during that phone conversation, I guess it is just too much for Wachovia managers to check if the name of the form given to you matches the name on the form you pulled out on your computer to fill out! It requires too much brain activity and they are just not used to it there! By now, I am still waiting to hear from them. I can definitely tell anyone one thing, if you time is valuable to you and you care of your nerve system - DO NOT EVER deal with Wachovia. You will be treated like a full who does not know anything and just asking for something. I used to have a checking account with Wachivia (5 years ago) and can say that their services were way better. Right now this bank became some king of fishy company which cannot be trusted or relied on. steve of los angeles, CA August 28, 2009 I sent a wire form my bank to somone but I made a mistake on the account number in the wire form. I found out the wire went to Wachovia Bank to someone else's account. The wire form shows the name of intended receipient but the wrong account number so the bank should reject it. Wachovia said they will not reject it because the account number exists in their data base. They only look at the account number. They do not care what if the wire name matches the account number. They refused to return the money Raymond of Boothwyn, PA August 26, 2009 I was double charged overdraft fees by Wachovia. There were two transactions in HOLD status and had not been placed in my account as of yet. I was charged 70.00 for these two overdraft items in hold. This was about 4:30 am. When I got home from work I checked my account agaijn. Now the two hold items had been put into my account plus a third transaction. And I was chrged another fee of 105.00 So they charged me twice for the two items that had been in hold. This is a criminal bank. They will find anyway possible to attach any type of fee they can to your account. They are in the business of stealing money from people like some robber baron. Stay far away from Wachovia. Dennis/Sandra of daytona beach, FL August 25, 2009 many times with how money is going people over draft there bank accounts with one or two transactions but wachovia will always find a way to stick it to you by moving transactions around to work to there advantage. like this mouth on the 22 i had in my acc. 145.99 and i paid 74.65 to sprint 'then i paid 10.00 to sprint, there was a hold already for burger king from the 20th, on the 21st i took my kids to cici's pizza for 36.00, on the 22nd i got burger king for 22.54 and the i got gas for 58.00 that same day. now the total of the things i used my debit card was 201.19- what i had in my acc.which was 145.99 and if u subtract that i would be - 55.20 plus the overdraft fee of 35.00 should be -90.20. but not to wachovia they floped everything around. they paid for the gas first and moved all these transactions and some more to charge me 140.00 in overdraft fees and i -214.23 under. they do this all the time and im tried of it. what can i do about it.. Alisha of Tampa, FL August 25, 2009 Here's how they decided to process transactions. Deposits. They add all your transactions together then subtract that from your opening day amount. Then they process them from largest to smallest. Simple right? Well this is where they get you. Let's say you have 100.00 at the start of processing. You have made purchases: Total 110.00. So you are 10 short, so you should be charged a 35.00 overdraft for that ten dollars right? That's how it SHOULD be. Here's how they see it. You go negitive after the 20.00 transaction. So you are charged the overdraft starting at the 10.00 then the 2.50, and 2.50, totaling 105.00 in overdraft charges. Even though they coulde have sent the 2.50 and 2.50 through and just charged you for the 10 item. The next time this similar thing happened they decided to process things differently. A week and a half ago I took a trip using six atms (non-wachovia). I had to a atm fee at the time of use. So about three days ago I decide to transfer 25.00 from my other account to wachovia to make sure there is enough money in there to cover anything that might go through. So I check my account today and see that first they push through two purchases leaving my account fine. Then they charge a 12.00 service charge (2.00 for each atm use) for us not using their atm. Because I already paid a fee at the atm I did not know that they too would charge a fee of their own. So that takes my account to a negitive 1.27. Then they post my 25.00 deposit. Everytime I call Wachovia I am given various explanations as to why their website is not reliable or why I got charged for multiple items and after spending close to an hour on the phone the only thing they ever do is offer a very small portion back. They have taken money of ours that is not rightfully theirs. There website does not show accurate balances. I've even been told that what I see on my computer screen is not accurate! Davian of Miami, FL August 25, 2009 When I opened my account with Wachovia, i selected a free checking account. The bank pledged no charges or hidden fees. But I honestly opened this account as a secondary / emergency account and with time I did not use it. When I called towards the end of last year for an update, nothing had changed. The account was fine. It only had 5 in it and I was going to close it. But the representative at the branch said that even though the account was "dormaint", which means it has not been used in some time, as long as it had a positive account, I was fine. And she said that it was better to keep it open in case that I decided to use it in the future. I had not heard anything from Wachovia Bank until yesterday, August 24,2009. But yesterday I got a letter that stated they have sent me to collections! I was in total shock! I thought that since I have not used my accouint, someone had stolen my identity. The charges were for 54.58. I called the collection agency and the lady was rude and treated me like an animal! I called Wachovia through thier customer service, and even though the young lady was nice and agreed this was wrong and unfair, due to the hour, she could not transer me to anyone who could help me. This morning I got up and went to the branch. The representative, I believe his name was Marcel, told me that there is nothing they can do, because they sold the account to the collection agency! And to call them back and deal with them! What was happening behind my back? Like I stated, I only had 5 in this free checking account. But then Wachovia, despite thier re-assurances, charged me a 5 service fee because I had not put any funds into this account. That sent me into overdraft. Then they charged me 5 every month, that I did not deposit money and remained in overdraft. Finally they closed out my account and charged me another 40 dollars! This is ridiculous. Well, my question to the customer service representative at the Miami branch was simple. Where are the overdraft notices, and letters I was supposed to recieve? Through out this whole process, I swear I was never notified one! Of course he siad they sent them out, but I can assure you, I never saw a single notice. Otherwise, I would have resolved this issue earlier. Now they want no responsibility with me and expect me to fight with a collection agency? This is unfair. I have done nothing wrong. I was promised something and then put into this situation. I don't make allot of money. I need someone to help me. They cannot get away with this. please assist me. Thank you. Bethany of Jacksonville, FL August 22, 2009 I deposited 1800 cash and a 300 check after 2pm. I knew they held checks but not cash. I went home and it showed the 1800 cash was available. I transfered 415 onto my wachovia mortgage. The next morning, i noticed it took that first and bounced that and three checkcards, charging me 70 in fees (which i had enough money in my account for the smaller transactions). I called and they said even if its cash it is held. The "supervisor" said very rudely it was my error not a bank error that i did not read my terms and agreements and the receipt told me it was not available till the next day. I asked how it could be my error when it said online that i had the cash funds available. They gave me 18 as a "courtesy". A courtesy would have been to give me the entire fee back and fix the online banking to reflect what is actually available. I have never heard of cash not being available immediately. If this is the case, like they say, fine- than charge me one fee for the mortgage, but the way they do it they bounce all the other ones to and slap on a huge fee. I think its sad that a bank does this, especially in this economy. Isn't Wachovia supposed to be number one in customer service? That's a joke Advertisement
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