|
Brett of Mulino, OR February 18, 2008
MY Home is getting foreclosed, and I need advice. On several occasions I have spoken with several WAMU Representatives. I called the numbers that were listed in the paperwork that was sent to my home. I am beginning to believe that it does not matter if it is a customer care representative, or even a manager/supervisor at the local branch. I believe the result is never what it should be, and I am realizing that the service is almost always below average. The normal call usually ends up with me being transferred a couple times. (I have been told, it is because they are working out the phone system issues--supposedly still after a year.) Ultimately the call ends up with someone who does not put any notes in the system about my concerns, but informs me they are documenting everything. Then a few weeks go by, and I get another letter. I am sure this is because my previous calls were not documented properly; or the notes, if they were recorded, are probably located in a different part of the system that they cannot access at this department. (This is a typical response from one of their customer service reps.) The entire customer service experience with WAMU has been nothing but a waste of time and a huge inconvenience to me.
I have contacted The Better Business Bureau; however, since WAMU is sprawling everywhere and has call centers across the United States, it seems my complaints fall on deaf ears. I would like to point out that I have been working with loss mitigation steadily for months now. I have sent in whatever was asked of me in a timely manner. I also requested on numerous occasions to be transferred to an agent who is at least in my time zone. I was completely shocked when I was expecting to get a letter of approval for my loan modification, and instead I got a letter saying No Response and a letter from their Attorney with a Sale date of May 18th, 2008. I have enclosed pages from my Cellular provider (Sprint) that clearly shows I was taking action. Every time I called specifically, the representative I spoke with (Loss mitigation, foreclosure, home preservation, customer service, etc.) failed to document every call. I also made calls from my home phone, and those toll free calls are not documented. I have a detailed list of the calls from my cell to WAMU that were documented. After speaking with loss mitigation on Dec. 3rd, I was informed that all information that was required by me had been submitted, and my loan modification program was just waiting approval.
Alma of St Louis, MO February 13, 2008
My Principal amount on my loan is not going down. I have been with this company for years & I owe almost as much as when I started. I don't think they are applying my payments correctly. Also this company becomes very threatening if you are late on your payment. Threatening foreclosure when you're not even a month behind. They also hold your checks and then charge you for a late payment
This is causing mental stress.
Della of Umpqua, OR December 8, 2007
My sister and her husband fell on hard times because of the son-in-law abandoning pregnant wife and children and asked the bank to work with them on an overdraft fee. WaMu bank refused and is collecting fees daily .
They are losing their home, they have no money to move elsewhere, and have 3 grandchildren plus a daughter to take care of. They have been put in a terrifying position because of Washington Mutual not willing to work a little with them. My son and daughter-in-law have been customers of the bank for 20 years, and they are closing their account because of this.
Kim of Accord, MA October 30, 2007
I applied through WAMU home loan center via phone. I was approved and offered specific terms for the loan. After finding the property and getting back to them I received a commitment letter directly from the office manager. The terms that were on the papers at closing were very different and in their favor. By this time, I was already committed and due to our specific situation had to close or would have incurred @20,000 in costs if we had not closed that day. Without another lender lined up and ready to go right away we signed. Since then I have been trying to get the issue resolved (or at least the prepayment penalty canceled so I can refinance with someone else). I spoke to so many different people in so many different departments now. The office manager will not return phone calls, e-mails, letters. Now the executive resolution center will only refer me to their Ft. Worth Texas center. That office won't speak with me any further because I have OTS to report their dishonesty.
My image has definitely suffered after I was unable to smoothly carry out this transaction. My real estate broker as well as my attorney and coworkers have all lost confidence in my professional abilities as an investor due to Wamu's incompetence. Never again will I use them! Secondly, I pay an unnecessarily high interest rate which was outbid by other lenders in the initial stages. Then Wamu dishonored their commitment. The income property now costs me out of my own pocket monthly, until I can refinance which will be more costs as well.
Lee of Dover, NH October 1, 2007
In July I signed up for AutoPay with WaMu to have my mortgage payments debited automatically from my checking account. I misunderstood when the autopay would start and the 7/07 payment never was debited, I overnighted the payment and it took them 2 weeks to post it. Then it was August and the payment was not debitted. I got a phone call from WaMu and authorized a debit for the 8/07 payment explaining about the autopay. The person on the phone wanted me preauthorize the September payment, and I said I was afraid to because of the autopay. She said there was nothing in the system for it so I preauthorized a September payment. The August authorized payment went thru. Then the 9/07 autopay went through, and then the preauthorized payment went through. Now my account is overdrawn (dramatically). I called, and it seemed all taken care of: they reverse the payment and eat 76.00 in overdraft fees. This all ocured from 9/16/07 to 9/21/07. On 9/24/07 WaMu redeposited the preauthorized 9/07 payment. Now I am overdrawn out of control and have over 400.00 in overdraft fees. I could not reach anyone at WaMu over the week end to resolve this and my bank said their hands are tied. They couldn't do anything. I got through to WaMu this AM and they say it isn't showing and fax them the print out from my bank. I have not received any response.
The first time I had drive home on empty and borrow money from my 87-year-old Aunt who lives with us. This time I can get home from work (I commute 70 miles each way) but don't know how I'll get to work in the AM. I can't pay my bills, buy groceries, get oil delivered to heat the house. My husband has kidney failure, is on dialysis, waiting for a kidney transplant, and I can't buy his medication. If I am not reimbursed the overdraft fees, I will not be able to pay my mortgage this month.
James V. Chase of Martinez, CA July 12, 2007
Washington Mutual Bank did a buy-out from Sierra Pacific Mortgage and took over our account. When my wife did not receive a mortgage payment notice, she contacted a representative at Sierra Pacific and was told there is a time period of 30 to 60 days for everything to get caught up with the new bank receiving all the accounting information. My wife was further advised to call Washington Mutual and check with them as well. When my wife called Washington Mutual Home Loans, they did not have any information in regards to our account.
When my wife informed the Washington Mutual representative of the buy-out from Sierra Pacific Mortgage, the person she talked to told her the same thing as the representative from Sierra Pacific, that there is a 30 to 60 day grace period for the information to be updated into Washington Mutual’s files, and the mortgage payment billing would be sent out.
After my wife sent a payment in, we were hit with a Notice of Collection. When we sent letters to Washington Mutual, they ignored the letters and placed a 30 day late payment notice on my credit report. Washington Mutual also demanded another payment (therefore a double payment) to bring our payments up to date. Holly of Fort Lauderdale, FL April 9, 2007
Washington Mutual filed foreclosure against my property in June, 2006. I had gone through their Homeowners Assistance Program in Jan 04, which ended up being a nightmare and only the beginning. I never missed a payment since the Loan Modification Agreement was signed in March 04.
I am now eight months into my fight. I have attorneys fees of almost 5,000.00. Attorney and myself just spent 5 hours on Saturday figuring out their creative accounting practices. I have received mailboxes full of fliers from attorneys, real estate agents, etc. to represent me or sell my home. I have had more phone calls than anyone can imagine. I have even had people knocking at my door. This has ruined my credit. I cannot even finance a car. I have become physically ill - shingles. I have gained almost 40 pounds. And I have NO savings left whatsoever. My heart bleeds for those who do not have the money to hire an attorney and fight. I find it hard to believe that I am the only one that WAMU has done this to. Remember, I cannot refinance or sell at this point. I am stuck with these folks. Cindy of Shelby, NC April 4, 2007
I originally had a loan with another company for my modular home. It was bought out by Washington Mutual. It went from a fixed rate to an ARM. I had no input nor was I given any consideration when this was changed. Washington Mutual has ruined my life. I also worked with a loss mitigation specialist who promised to help lower my payments but instead almost doubled them. I am going to lose my home because of this. They never send a statement. They call when I am not at home even though I have told them the hours I can be reached at home.
Because of the dirty tricks by this company I am now in danger of loosing my home. I am now taking heart medicine, blood pressure medicine, and insulin. I did not have any of these health problems until Washington Mutual entered my life. I have even had reps that I have tried to talk to tell me to get the hell over it. I have been lied to and have been a victim of every dirty trick this lender has up it's sleeve.
Yolanda of Baton Rouge, LA March 20, 2007
My husband and I own a real estate brokerage firm. We are Realtors and we also have origination licenses. We originate first mortgages and refinance mortgages for a local mortgage broker. We are very knowledgeable of FHA, FannieMae, and all of the government lending guidelines. We are extremely aware of all of the unscrupulous, predatory practices of many of the sub prime lenders. In September 2005 we were granted a 90 day deferment to pay our personal mortgage on our personal home with Washington Mutual because our home was located in the Katrina/Rita Disaster areas. We made our mortgage payment on November 30, 2005 as agreed with the deferment agreement. Washington Mutual told us that we would not be reported as late and that no late fees would we added nor collected during this special 90 day period. In December 2006 we had our credit pulled so that we could refinance our mortgage out of the ARM which has been increasing by 1% every six months, only to find that Washington Mutual had not only reported our mortgage late during the 90 day deferment period but that they had in fact reported our mortgage as 6 months late which is considered in a foreclosure status to most lenders.
Margie of Grand Junction, CO January 17, 2007
Going through hardship, I contacted WaMu regarding my home payments; I was three months behind. They set me up with a Loss Mitigation Specialist who said she would work with me to try and refinance to a lower house payment. This was March of 2006. After faxing and mailing all the information she requested, over a period of 4 months (she kept requesting more and different info everytime I talked with her) and, in the mean time WaMu started foreclosure proceedings, she finally sent paperwork. Not for the refinancing, but to pay back the attorney fees for (2) letters sent out by their attorney in the amount of almost 3,000.
Then, after 4 months of payments, I receive paperwork in December for the actual refinance. Not only did they get the paperwork wrong, the monthly payment went up, not down like promised. I call WaMu to inform them that their paperwork was in error and I get directed to a new Loss Mitigation Specialist who informed me that the paperwork sent to the first Specialist was missing and I must start all over again. He assures me that until I get the new paperwork, nothing will happen to my account until they get their error corrected. Right!!! I have tried faxing the paperwork to fax numbers that do not answer, I get the run around when I call to speak to ANY supervisor, and my stress level goes through the roof everytime I try to get a live person.
Because of this past year's worth of trying to get help from this company, I have lost many hours of my life on the phone, faxing to unusable fax numbers, and worries of losing my home.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
Print This 
Email This
