Small Claims Guide Class Actions Lemon Laws FAQ Newsletters
|
|
NEWS
RECALLS
COMPLAINT FORM
SCAM ALERTS
RESOURCES
Small Claims Guide Class Actions Lemon Laws FAQ Newsletters |
Share |
| Automotive Education Employment Electronics Family Finance Health Homeowners Insurance Pets Shopping Travel |
 Print This  Email This
|
|
|
|
FINANCE:
Annuities |
Banks |
Credit Cards |
Debt Collection |
Debt Counseling |
Insurance |
Investing |
Loans |
Mortgages |
Payday Loans |
Student Loans |
Tax Prep
|
Suntrust |
|||||||||||
|
Kim of Virginia Beach, VA August 3, 2009 I was unable to make my July car payment with Suntrust on 7/1/2009 due to my fiance's layoff. When I got paid on Friday, 7/31/2009 I transferred the payment from my Suntrust checking to the loan for much more than the payment to be sure I covered any late fees. On Monday, 8/3/2009, when I checked my checking balance, it was very low. I noticed Suntrust had taken some money from my account on 7/31/09 to pay for August's payment for my auto loan. I had not authorized this. When I called Suntrust I was told they took the money because I was behind. When I explained I made July's payment on the 31st they said they had no idea I made the payment so they took what was due. I told them that could not be true because what they took was less than a normal payment and they took it early so they must have known it was for August. I asked how they could just take a payment without my authorization, the girl said the it was written in a brochure that would have been given me when I opened up my checking account. I've had my account since they were Crestar and have never heard of such a thing. I asked to have the money mistakenly taken for August's payment returned because I could be in danger of overdraft charges. Her supervisor refused. I have filed a complaint with the National Reserves. They never informed me they could just take my money, they took money for a payment that wasn't even due yet and as a result have put me in a situation where they can now collect overdraft charges on my account. John of Tampa, FL July 28, 2009 I was checking my account on-line and I noticed that the bank is charging me overdraft fees for items that are listed as paid with a positive balance. I called the banks hotline and I spoke with a young man name Neil and he told me that he has something completely different from what I am seeing. I asked him how is a customer suppose to keep their bank books right if you aren't giving the right information that you have. I am looking at positive balances after each transaction that he said and then they charged me to make it go into a negative balance. This is the second time that this happened in about 2 months. Kevin of Midlothian, VA July 26, 2009 Sun Trust has extremely harsh and near harrassing practices when communicating with consumers on loan payments due. We have had countless calls from them for an auto loan which payment is not even late but approaching it's payment due date. Their phone operators are rude and relentless, calling on weekends, evenings. For example, in a 48 hour period, they called 8 times! Even after the payment was made, they continued to call. We want this practice to stop. They do not seem to care about the customer. As a result, I intend to close out my business with Sun Trust and advise all of my friends, co-workers etc about their harrassing proactices. Ralph of Manassas, VA June 29, 2009 My truck was repo'd and I made payments - (less than 2 months late and I made payments) I also called Suntrust and tried to get a no. we both could agree on to pay the truck off in full to no avail and the truck was repo'd 3 days later after I told them I could pay it off in full in under 48hrs. Suntrust manager refused to work with me on a payoff ammount and never gave me a hard no."ammount" to work with. They decided to repo the truck on a saturday morning to which my surprise I can't do anything about it. No offices are open, they won't tell me where it is so I can get my belongings out of it either. I feel, violated because I opened a line to them to get it paid off in full and to my surprise they did everything possible to work against me. I do not feel this is right and I do not what to pay for a repo representitive's fee's, towing or storeage, let alone the 7 years of a repo that will be on my credit report. I tried to work with Suntrust bank to no avail, now they just made matters worse and on purpose. I thought Banks were to work with consumers and have "good faith" and not work against them. JoAnna of crisfield, MD May 26, 2009 We have 2 car loans with this bank and even though the payments are not late, we receive "customer service" calls all of the time. We have repeatedly asked them to not call and take our name off but they still call. In 7 days time they called us 13 times. I have a list of every call and every time they call. They call on Sunday and on holidays. I just want them to stop calling. Most of the calls come from the telephone number listed above but they also use 800-and then I get calls from 804-. This is harrassment and I want it to stop. Katherine of Kirkland, WA May 5, 2009 Back in May of 2008 I was injured on the job. I was on an approved Short Term Disability when my supervisor demanded to return to work regardless of illness. Upon failing to do so I was wrongfully terminated. With the help of my doctors, we filed the claim to the state and were awarded disability, at the cost of my employer. In December of 2008, we had exhausted every avenue of money. We fell behind on our mortgage account with SunTrust Mortgage. We love our home. We want to raise our family here. I requested several times to help us modify our loan. I was told by company We do not make enough money to stay in our home. Even though my husband's income is over 100,000 per year. Upon winning my case, I began to receive my disability checks. Being on disability is less than 50% of what my income was while I was working. I again requested a loan modification. I was told in order to stop foreclosure we must pay the attorney fees. We therefore immediately sent the 3,000 you requested for payment of attorney fees. The first option [their] company tried was a repayment plan. Seeing as our over all income has dropped by 30-40%. We could not afford a repayment plan. I requested a loan modification in hopes of SunTrust Mortgage understanding our unique situation. I am still disabled, we have an infant and we are still under a financial hardship. I have called company everyday since being told we do qualify for a loan modification. I have spoken with Eric, Ms. Johnson, Shawna, and everyone else in that department multiple times to find out the status of the loan modification. We finally heard back last week in respect to the loan modification. To my surprise, our payments did NOT go down. In fact they have INCREASED! I was expecting a drop in loan payments, considering the drop in interest rates. Robin (Loan Modification Specialist) told us "Well You guys can afford it! Robin informed me our interest rate will be 7%. I asked why our interest rate can not be reduce she said "It's clear you can afford the higher payment." Is this not a repayment plan? I pleaded with Robin to reduce the interest rate to 5%. The difference in payment is over 1,000/month. I expressed our current income and situation, this still leaves us living paycheck to paycheck. The whole point in our request for a loan modification with Suntrust Mortgage was to work together in a payment plan allowing us to stay in our home. Instead it has resulted with an increase to our monthly finances at a time when our payments truly need to be reduced. Given the current rates is approximately 4 - 5% a loan modification process resulting in a 7% interest rate really seems to be taking advantage of our situation. Melissa of Tampa, FL April 28, 2009 This company has had our loan information for two and a half months and counting. We were pre-approved for a home and provided a 21K deposit to a builder as down payment. The loan processor assured us that the underwriting process would take 7-14 days and then proceeded to schedule our closing date for 45 days later which was fine with us. We received literature in the mail to confirm this date. The day before closing I called to confirm with him which he did. Then the MORNING OF OUR CLOSING, my husband called to ensure he was obtaining a cashier's check for the correct amount. A few minutes later we received a call from our loan processor indicating that the paperwork was still in underwriting and they could not close the same day as planned. We asked if everything was alright and he assured us it was completely fine they just didn't have the closing documents together but they would reschedule for the next business day which would be the following Monday. Monday morning we called, again, to confirm and the loan processor did not call us back until end of day where he then preceded to ask us again several questions about our income and whether we have mortgage insurance for the house. These questions completely dumbfounded us considering this is all information they have and have had for the last two and a half months. Not to mention, this is now two days after our “scheduled closing. To make a long story short, it is now a week later and the loan processor won't return any of our phone calls and when we've tried to call the bank they refer us to him and his mailbox is now full. Let me add that during this time we have not made any purchases or done anything to effect our credit. The builder has also tried numerous times to contact the loan processor to no avail. This company accepted our 400 processing fee, assured us everything is/was good to go, and assured us we'd be in the house by the end of this last month. This ordeal has wreaked havoc on our lives. We are completely stressed, the builder has our down payment which is 100% non-refundable John of Winston, GA April 24, 2009 SunTrust sent a form letter canceling our Business LOC and informing us that they reserved the right to demand payment of the unpaid balance, fees, interest, etc. at any time in the future they wished. this LOC has been paid off for over a year = zero balance. Also over a year ago, we closed all our accounts (boy, bet that really hurt!) and informed all 40+ of our subcontractors they should open a BOA account in order for us to easily transfer their pay - BOA is national; SunTrust is, what - state...regional...small? Lee of Charlotte, NC March 30, 2009 Lee of Charlotte NC (03/30/09) Advertisement
| ||||||||||
