Truist Reviews

I was a loyal SunTrust customer for over 10 years and the merger to become Truist was the worst! This company does not value customer loyalty and their customer service has been atrocious. I called about my personal checking account and the agent told me to stop taking this personally and move on. Additionally, they sent notices to an address that wasn’t mine and closed my account. When I pointed out they sent the notices to the wrong address, they acknowledged it, but refused to rectify the situation. I would not recommend opening an account with them!

On May 22, 2026 at approximately 10:15am I initiated a call to Truist Bank in an effort to transfer funds to an external bank. My online customer service representative's name was Salicia, she indicated she worked out of North Carolina. This transaction lasted 1:34 minutes and I could not have been more satisfied. There were challenges between accounts, time frames for funds availability during a holiday weekend, verifications... everything that could have gone wrong, did.

Has been extremely frustrating on a regular basis to try and be a customer of this absolutely miserable excuse for a bank. We didn't sign up for this, they acquired SunTrust. The customer service is now non-existent. I could site 50 examples, but folks have already highlighted the ineptness of this bank. Latest nightmare, we initiated an online check from our account to a contractor doing work at our house. 7 days later Truist had still not sent the check.

Would rate zero if possible. I was trying to pay off my overdraft credit line of $6,000 dollars. I called to get directions from Truist and followed the directions to the letter. Every time I called I was given a new excuse for why the money was received but not posted. For all banks in America I checked with, wire transfers are posted same day within one hour. Today I found out Truist takes 7-10 business days- 2 calendar weeks. Truist also cancelled my money market account without notice because "the rules changed" but I was never advised of any rule changes.

Most inefficient banking personnel!!! I have submitted my husband‘s death certificate. Talked to someone at the Truist office who submitted a request to the “back office” for the gap refund to be re-issued in my name only. They have issued two checks, made payable to my husband and myself, even though they have the death certificate on file. I am waiting now for the third check, hoping it will be made payable only to me.

I have been working with Truist Bank at the Stuart Florida location (5545 SE Federal Highway) for several years now. Whether it is a loan, wire transfer, or just simple banking, everyone has been extremely nice to me. Senior Banker Desiree ** had been extremely helpful prior to moving to another branch. I would like to point out that recently Senior Relations Banker Monique ** has been so helpful with everything that I have needed to get done as well.

I’m wondering if this institution launders money for criminals? I was scammed for a wire transfer in the amount of $13,380. Unfortunately by the time I discovered this, the money had been released, even though it was only a couple days. I read others mentioning this bank holds money for up to 10 days, not in my case. I would not trust my money in this bank. Since I filed an FBI report, I’m sure they will have the Feds on their backs soon. I hope to get repaid.

I have been a customer of BB&T since 2004 and remained through the Truist merger. This week, I submitted a request through their online transfer service, Zelle, to send my niece a cash birthday gift. I was just notified that the Zelle transaction did not go through and was cancelled as a result of "fraud" and I was not notified of that situation.

I’m currently facing significant financial difficulties and experiencing issues with my checking account at Truist Bank in Florida. I deposited a check for $1,620 last week, and the bank is holding it for a week, leaving me without funds. I specifically chose an account that doesn't penalize me for overdrafts. However, the bank states they're holding the check because I overdraft frequently. I currently have a negative balance of $26 and struggle to cover necessary expenses such as car payments and gas. Is it legal for the bank to hold my check under these circumstances, and do I have any grounds to sue them for this hold?

Disgusting bank. They literally steal from you by not releasing your funds. They hold checks that have cleared. They are awful. Do not bank at Truist. I have banked there for over 20 years. They treated me like garbage and held a cleared check for 9 days.