Jeanette of Oshawa ON (03/26/09) I went to the Royal Bank to close the joint account I have with my husband. I was told I could not close the account as it was a joint account and he had to be with me.
About 6 days after I went to the bank My husband went to the Royal Bank and closed the account. I have 3 children with this man and he was allowed to close the account. The result of not having money for 3 children .
Jeanne of Montreal, QC March 5, 2009
Jeanne of Montreal QC (03/05/09) I am making this complaint not only on my own behalf but other customers whom I assume may also be affected. This week I received a letter from the Royal Bank stating that the interest rate on my Line of Credit would be increased as of April 15, 2009 to 10%. I had just heard this week that the Bank of Canada reduced its prime rate to .5%.
I'm no expert, but it seems that the interest rates on LOCs and other credit products should be decreasing, not increasing, if the prime rate as determined by the BofC continues to decrease. The media also informed the public last week that the Canadian banks are weathering the economic 'downturn' quite well, and continue to make money. I consider the increase in the rate of interest to my LOC to be further evidence of the banks' greedy need for profit at a time when a good portion of the public may be suffering.
I am currently looking for work and living off of social assistance. I previously had a fairly good paying work and for that reason have been able to live off of credit while I continue to look for work. I do not have a dime extra more to give to any bank. Not only will this increase my ever increasing stress level - I recently started medication for elevated blood pressure - and I am a short step away from being pushed over the top financially.
I don't know that I am the one to address this problem given the difficulty of my current situation, but some group somewhere needs to take the Canadian banks to task for continuing to raise interest rates in spite of their current and relatively solid state.
Barry of Welland, ON January 19, 2009
Barry of Welland ON (01/19/09) Went to the royal bank and deposited 1088.60 on a Thurs 9:30 pm and took out 100.00, the following day Friday 2:30pm. did some online banking and balance was 900 and some odd dollars, went to pay a bill on line for 50.00 and said unsiffcient funds after showing that the balance was 900 some odd dollars. Went to the branch to complain and they told me that the money was held for 5 banking days which means that i wnot have aval my money till the following Friday. This really [upset] me, my wife that has a joint account with me same account is able to put in a check regardless the amount and tak out the same amout.
To me this is dicriminating against me, this was not the first time that this happened and I will tell you IT WILL BE THE LAST, Royal bank is not a GOOD bank to deal with by NO MEANS the treat everyone like they are crooks and no trust what so ever, been a client with Royal for TEN years or better and will be the last for sure, now i am going to be behind on bills that have to be paid,
a vehicle insurance payment coming out of Royal came out ok when its telling me insf funds they can get there money when they want it but your own money forget that, again that will be the last insurance premium payment the royal bank will get from me. house and vehicle insurance going to be moved regardless the cost thru other insurance companies, Royal bank I AM NOT LEAVING ALONE HAVE ALOT OF FRIENDS LEAVING WITH ME.
Viren of Burnaby, OTHER November 14, 2008
Viren of Burnaby, Canada (11/14/08) I put 400 cash in an enevelope and into a RBC ATM and the transaction got cancelled due to an error. I have the receipt but RBC states that I never deposited the cash and won't give me my 400. They won't show me the tapes, won't look at my receipt, won't consider anything I'm saying.
400 lost due to incompetence/gross negligence/software error/malfeasance on the part of RBC
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