Complain about a product or service

Fifth Third Bank

Jay of Indianapolis, IN June 1, 2009

Charged overdraft fees due to bank error. Charged 25 fee. Contacted Bank, spoke with 5 people, all told me it is "bank policy" that they will not refund fees. I believe this is a scam for Fifth Third to make money from customers with no recourse, and no federal or state regulation of fees.

Anna of Denver, NC April 23, 2009

My husband was using the debit card not realizing I was paying bills. We went into a negative. Just by them returning the check that was in the negative should've taken care of all the other charges and left us with additional money in the bank. When I called the bank I was told that they take the highest item out first and down the line. I requested to speak to a supervisor. His name was Scott. When I said to him, but you returned the check that was the highest item he said that didn't happen till the next day. I said but you never paid the item. I can understand being charged a fee for the item you returned, but I shouldn't be charged a fee for all the other items. In total they charged me 259.00 in fees. I can't afford this. I was out of work for 6 weeks and can barely make ends meet. There isn't even a breakdown on my statement of how much or what items I was charged fees for and he refused to tell me. When I asked the so called supervisor to speak with someone above him he said there was no one. When I asked for an address to write to the bank he said he was not allowed to give that information out.

Rebecca of Indianapolis, IN April 22, 2009

I work for a not-for-profit, member funded group. On Tuesday 4/14/09, our organization accidentally overcharged one of our members for his membership contribution. The debit showed on his account within an hour or so of processing. He called our office, and we immediately processed a refund. At that time, there was also a single overdraft fee of 37 charged to his account, which we said we would gladly refund to him since it was our fault.

The following Monday the member called our office to say that the refund had never posted to his account and that he now had over 200 in overdraft fees! I called our charge processing company and was told that the refund did indeed go through about 2-3 hours after the initial debit.

Fifth Third, on the otherhand, claimed that the refund showed up "pending" on Saturday and was not posted until that Monday! The member managed to get 92.50 refunded to his account by Fifth Third and our organization had to cover the remaining 129.50, since we did not want to take the risk of upsetting and losing our member. (Note: A fellow employee, who is also a customer of Fifth Third, is going through nearly the same situation, but his fees are nearly 1000!)

Melanie of Hamilton, OH April 18, 2009

Melanie of Hamilton OH (04/18/09)
I have gotten charged over 200 in overdraft fees. I always look to see if I have enough money to cover what I need to get. And this week I did. And twice this week, I have been in the hole. Even after a 330 deposit! So I called, and the 'nice' woman on the phone said that charges cleared before my deposit did. Why does this company do this? If I deposit the money then I should have the money. As of right now, I am at 54 and I have like ten charges pending, one is for 125! Fifth Third is crooked!

Pamela of Evergreen Park, IL March 8, 2009

Pamela of Evergreen Park IL (03/08/09)
I received a letter from 5th 3rd Bank near the end of February stating my escrow had a shortage of 1,888.00. I bought the house on August 12,2008 and was told my escrow was short my first payment due, which was October 2008. I was told that it was partially due to home owners insurance and taxes. I should have been informed of this information in October and I stated this to Maria. She stated an analysis is done in Februray. I told her I had requested mortgage statements in the past and did not receive them.

Possibly, this would have been on the statement and I could have taken some type of action to avoid or keep the shortage from being so high. I had paid homeowners insurance and the closing, but it was refunded a month later due to it being taken out of escrow is what I was told. I would like for someone to investigate this matter to make sure I'm not being misused or so that it may not occur again at such a huge amount. I believe this was the bank's rep. error, but it will not admit it. Thank-you

High payment needed for escrow account.

Jennifer of South Euclid, OH February 25, 2009

Jennifer of South Euclid OH (02/25/09)
For the past 5 years (or more) Fifth Third has given out my business toll-free number instead of their conference line number. At times, we would receive 30 or more calls per day. No matter what I've tried to do to correct the situation, we still get several phone calls each day for Fifth Third conference calls. The problem could be that hundreds of their employees are too stupid to dial the correct number (per 5/3 management) or it could be that they are publishing the wrong number for their conference calls (per 5/3 employees).

The president's office prefers the explanation that the employees just dial the wrong number but the employees insist that they are being given my toll-free number for conference calls. Who should I believe? Who should pay for all these incoming calls to my toll-free line? Fifth Third claims no responsibility even though their employees are giving out my toll-free number.

The calls take time away from us serving our customers, disrupt calls from customers who are placing orders over the phone, and ties up our telephone line so that customers can not reach us to place orders. The hang up calls from Fifth Third employees fills up our voice mail box so that customers can not leave messages. We also are charged for each incoming call from Fifth Third employees on our toll-free line.

Parris of Chicago, IL February 17, 2009

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