Complain about a product or service

Citibank

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Marlene of Tinton Falls NJ (01/16/08)
My fiance and I took out an equity line of credit for 50,000 at10%. We both have excellent credit. For the last 2 weeka, Citibank has been calling all day and into the evening. Tonight my fiance picked up and the rep explained it was a courtsey call. We wanted to know why we make payments and 1.00 is applied to principal while over 400 is applied to interest? She couldn't give us an answer, so she transfered us to Andrew. This was his excuse that our payment is due on the 14th, which we always get it before the due date, but he is telling us it has to be posted to the account before the next cycle is generated. We told him it is arriving DURING the cycle, why are we getting hammered with these outrages charges? We told him we have had other equity lines of credit and we were able to pay down the debt; at these rates we will continue to get buried by them. We told Andrew we will never do business with Citibank again.

I lost my job in Nov of last year and we are desperately trying to hold on to our home. Citibank is horrible to deal with the interest rates are obscene and I can't express what the stress of all this is doing to us physically and emotionally.

John of East Lansing, MI January 16, 2008

John of East Lansing MI (01/16/08)
Citibank says it paid Comcast back in July. Comcast says it never got the money. I fear I'll have to pay them both.

It's only 118, but it is aggrivating that they never communicate or respond. They never explain why they're ignoring you.

Deepak of Thane, OTHER January 3, 2008

Deepak of Thane OTHER (01/03/08)
I took a personal loan out last year in the month of July, 2006, for which I used to pay 2719 as monthly EMI. I made total payment of 70,500 and closed the loan in month of July 2007, but they didn't update in their system. Because of that, every month my cheque was bouncing since I was not keeping sufficient money in my account and ICICI used to debit 250 for every cheque bounced which was happening twice or thrice times in a month for consecutive 4 months. Contacted ICICI for my refund since after continuous follow up with Citifinancial they gave me closure letter in the month of December. I visited ICICI along with the letter for reversal of my money that has been debited from my account, they clearly refused saying Citifinance will refund my money, but they (citi) also denied to refund my money, telling me since money was debited by the bank they will refund you. Inspite of making the entire payment and closing the loan amount, I paid excess amount for which no one is bothered since that is my hard earned money resulting in mental harrasment for getting unwanted calls from them 5 & 6 times a day.

Jennifer of Lakewood, CO December 29, 2007

Jennifer of Lakewood CO (12/29/07)
I've been a cardholder of Citibank MC since 1993. I had good credit until several months ago. In August I experienced loss of income, family illness and death, and personal illness. Foreseeing financial disaster, as I had no work lined up and was compromised in crisis, I called my credit cards to establish payment programs, as I was unable to continue the amounts due at that time. Citibank was entirely unresponsive. In July they had charged me 85 for a membership fee which had not been included in original terms. From August 8th to today I initiated 13 conversations with representatives in their Customer Service, Collections, and All Stage Unit departments. No one offered any reprieve. I canceled auto payments, but they reactivated--bouncing. I was then charged for the returned payment. When the next one cleared, it caused my other checks to bounce, this, and other banking difficulties I'd been having, caused the bank to close my account.

I reopened the account days later, but the damage had been done: hundreds of dollars in fees, and countless difficulties that pop up whenever you try to pay by check with an account closure on record. In response to my attempts to reach a workable payment arrangement, Citibank raised my APR to 31.49%! This drove the total on my bill over my credit limit. I sought credit counseling, and the counselor reviewed my situation and recommended bankruptcy. I'm trying to avoid that however, so I have repeatedly requested a payment plan I can work with; but Citibank employees repeatedly say, we're not offering anything right now, and that it's company policy. It's infuriating. I try to be nice to the poor souls working for this corrupt system. Today I closed the credit card account.

Compounded financial difficulties: Charged around 1400 in a year of compound interest and fees; bank account closed due to unauthorized auto-pay withdrawal leading to multiple bounced checks; hundreds of dollars of NSF bank fees and check fees on the other end. I was at the point where I had only 10 for several weeks, and I had to decide between gas and groceries. I ate all the canned beans I had in the pantry. Not so great for a person not feeling well already. Exhaustion as I attempt to get work and resolve the financial crisis and deal with illness, loss, and hardship, and those cruel people at Citibank.

Bruce of Jamestown, NY December 29, 2007

Bruce of Jamestown NY (12/29/07)
Citibank seems to be scamming their credit cardholders as this practice happens monthly. I received my credit card statement yesterday (12/28) and noticed that my due date is 1/8. The closing date on my statement is 12/19, and I am not privy to when then actually sent it to me, as conveniently, there is never a postmark on their envelopes. This gives me a window to mail out a check of exactly 2 days for them to receive it by the 8th-- considering it took them 9 days to get it to me. It appears this is an intentional policy of Citi to trap its customers (victims) into late fees and finance charges. They claim a 20-day grace period that is really non-existent, and at the very least misleading.

Apparently they are not satisfied with just the transaction fees they charge your retailers. I can only imagine how this affects the revolving cardholders. Quite the scam they have created. Citibank will notice my use of the card approaching zero, and as soon as my rewards are used up, goodbye to Citi.... amazing what that rhymes with. I feel compelled to notify the NY attorney general's office of their business practices.

Joseph of Highland, IL December 20, 2007

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