University of Phoenix - Financial Aid

I started with UoP in August of 2009. I had previously attended a university and should have obtained my degree way before the year of 2012. But because of the lack of concern and communication from their financial aid advisors who suck big time, I am four classes from graduating and have been placed on a hold once again because of a mistake their department made. I have a balance of $899 that their financial aid department screwed up and forgot to take away out of my finances. I received a disbursement check but it was then my responsibility to send money back because of my financial advisor's lack of monitoring my account and the failure of their financial department to do their job correctly.

Is there anything that can be done about this because I am very unhappy with the runaround I have been getting since the start of this program at this university? I really feel that if I would have attended somewhere else, I would have completed my degree and could have been working towards my master's by now and almost finished with it. But no thanks to this joke of a school I'm not able to do that and I'm looking to see about transferring schools at this moment to complete my program.

I failed math three times and have balance from it. And because of that, they suspended me from school until that balance is paid off. Before I failed, I was eligible for a grant that I was getting in May that could have paid the failing class. But instead of that happening, they have me making payments and waiting until the balance is paid off and for that I can't start back up again until December. That is when I have this balance paid off.

I have been making payments and 15 credits and 4 classes away from graduating. I hate it, they could have given me another chance to finish and pay that balance with my grant. I am very upset angry and depressed because of what University of Phoenix financial aid did to me. What can I do to make this work for me? I'm willing to use the grant to pay the balance from the failing math class. Please tell me.

When a student attends the UOP there is a form that is supposed to be filled, authorizing the school to apply financial aid funds to the student's account. Well, back in August 2011, I faxed a letter to the financial aid department advising them that I wanted control of my own funds. I recently reapplied for financial aid and received an award letter. Yet, the school decided to hold on to the funds and when I contacted the school's financial aid department, no one mentioned that I needed to resubmit a new letter stating I wanted to control my own funds.

Just for the heck of it, I decided to send another letter requesting that I control my own funds and I received a call back stating that I needed to sign the form. Keep in mind that when I reapplied for financial aid, I did not sign an authorization to apply funds form. The school held the funds until I started my next class and sent me the remainder. The kicker is that it shows that I received $1,850 refund from the school that I never received. I think it's funny that each time I call the information that I am provided changes as well. One of the financial advisers actually disconnected a call from me once I told her that the call was being recorded and asked her to restate the information she provided me. I'm wondering if I should file a complaint with the Department of Education.

I have been enrolled at University of Phoenix since May of 2010 for an Associate's degree in Healthcare Administration. I have passed all my classes until I got to Algebra 116. When I failed the class, I was told about a program that would pay for me to take the class a second time, but I had to pass. When I was not able to pass it, I figured that was it. It turns out I was set up to go on with my next two classes which included Algebra 117. All was going well with the two new classes when I log on one day and I had been withdrawn from the Algebra class. I was able to continue the other class and passed it with an A.

Now, I have a bill of over $2000 for both the Algebra classes and my other class and have been told my classes are on hold until the amount is paid off. I logged on yesterday and there is an exit letter waiting for me. I called my financial aid rep today and she was no help. All she could say was there is nothing she can do. I asked to speak to her supervisor who was conveniently away from her desk. About six hours later, I finally heard from her and got the same runaround. This is a bunch of ** and I will not take it lying down. Anyone else tired of the runaround?

I just started with University of Phoenix and I am having all kind of issues for no reason. They don't know the difference between an international student and permanent resident and a naturalized citizen. They hire inexperienced people, underpay them and let them create all kinds of problems for students. Financial aid is asking me for my Visa that I had 13 years ago. I am a US citizen and have been in three universities before I made the mistake to come to UOP. Those other universities were private and non-private. I used financial aid with all three of them since 2006 and none of them had asked me for a Visa that is long gone with my old passport. I showed them my American passport, my citizenship paper and the idiots are still not able to know what to do.

I am going to speak to a lawyer and sue their asses over this. After reading the posts on this website, I can see clear now why they are doing this. I am paying out of my pocket and they are trying to make me pay for as many courses as possible before they can approve my financial aid. If there is anyone here who knows what are the legal steps I can take to sue them, please let me know.

My financial aid advisor withheld my money intentionally so the school could take money from my account for classes. They continue to make me pay for classes when I opted to pay for them in cash by using the manage my own account function. If you attend the first class, they automatically debit your account without even letting you pay for it. This is their way of keeping your money on their books, but it violates the law.

I have been at the University of Phoenix since 2007. The academics are good, but financial department sucks. I am almost done with my Master's and was asked to do a speech. I'm not doing it. This is my reason.

I am almost done with my Master's. I took out loans to pay for my next four classes. The money was disbursed the 20th of March 2012 for the first two classes. I have another disbursement for June 1, 2012. To my understanding, the school is holding my refund. The financial counselors and managers were telling me all kinds of crap, "Because you were approved for 12 credits and you have 6 now, we have to hold your refunds until the next disbursement in June 2012." **, I want my money that is mine. I am so pissed off. Then the manager told me, "Oh the debit memo transaction date has past. We have to do a new ticket for them to send the funds to you." My counselor states nine more days and the managers state 24 to 48 hours to get a response. I am wondering who is lying.

The University of Phoenix is holding my money also to pay for June class. I did not start class for June yet and also, they are getting another disbursement in June to pay for that. I am calling the director this morning. They did the same crap to my friend and she had to get on them for her money. Phoenix makes sure they get their money and the student should wait on something that is theirs and have to pay back with interest. That is absurd.

I am upset this is not the first time. Last time Phoenix took $350 off my refund for books. I was promised free books because I have been with them so long. If I was not strong, they would not have given me back my money. Not to mention, another incident for a refund. I am so upset. My husband wants to go in law enforcement. I would not encourage him to go to Phoenix for criminal justice. I am so done with the school. I am not doing any speech for graduation. Give me my money and I will write a speech. I am ashamed to see so many negative comments about Phoenix. I actually like the school. They need to better their financial department because there were too many complaints. I am glad I am almost over and going to another school for my PhD.

My question why is the processing center is close too much phone calls. I am learning and the school is good for that I know what I want the only problem is getting my refund. If I wanted to run, I would run a long time holding refunds for class that do not sound good. It does not matter what student do with their refund that is their debt and cross to bear. I never complained about the school. I had enough. Also, they need counselor that knows what they are talking about and provide accurate and honest information. I will be calling Robert, the director, and complain. I am calling FASFA to see if this is legal. I am tired of this. I want to be finish and run my happiness has turn to sadness. I like the school, but not the way in which students money are handled.

University of Phoenix Financial Audit Fraud: I started at the University of Phoenix in 2004. At that time, everything was peachy. I got all my disbursements on time, I did well in my classes, I never had any financial aid problems, problems with instructors or grades - thank you Lord. Therefore, I graduated 4 years later in October of 2008 with a Bachelors degree in Business Management. In 2010, I decided to pursue an MBA, now I looked into other schools but none had online classes that would help me obtain an MBA, and I did not have time to sit in a classroom because of my other obligations. So I returned to the University of Phoenix. I applied for a subsidized and unsubsidized loans to finish my degree. I regularly received whatever funds were left over from UoP, great. That was the first year of the two-year program. I was awarded $13,208 from the grantor and $6,604 was disbursed to the University for my First Block of the 12-week classes. I received a refund of around $1,400.

After those classes were complete, I was to start my last two classes around February of 2012. I spoke with my financial aid counselor, a new girl, the other girl was gone and I asked about when I could expect my refund. She said, after I complete two weeks of my next to the last class. Okay, that's good. So week two came, no refund, week 3, no refund, so by week 4, I called and asked, and I was told that the University of Phoenix was conducting an audit on some of the students' financial aid. I thought okay, as I didn't feel I had anything to worry about. She told me that if they were not done conducting the audit by the end of my class, she would request escalation of funds. I said okay.

So my class ends and a week goes by. I contact her again, because by now, I need the money as I am falling farther and farther behind in some of my bills. This is not Pell grant money, this is loan money, money that I am responsible for paying back, so I feel entitled to whatever is left after I have paid my tuition and fees. Anyway, after I contacted her, she now tells me that I was "over awarded". I said "Over awarded? How can that be, when I wasn't even awarded the full amount I was eligible for". She then tells me that they returned the overage to my student loan lender. Suspicious, I called my lender and was told that if they award the money, it is not usual for it to be returned.

I looked at my account and saw that allegedly almost 1750 and 133 dollars was returned. After speaking with my student loan lender, they were surprised when $133 was returned. I told the lender that this was not my intention, as taking $133 off of a $73,000 loan wouldn't help reduce my loan amount significantly. The lender told me that after they award the money, it is in the hands of the financial aid department of the school and they become responsible for how it is disbursed.

My point is, that I was awarded an amount at the beginning of my last four classes and now that I have only one class left, they are telling me that I was over awarded and are returning money which will cause me to have an out of pocket expense. I went to my account on the University of Phoenix student website and they dropped my last class, and restarted it a week later, but both classes are listed on my account. Mind you, I haven't even started my last class. I am wondering, are they trying to charge me for a class they dropped? Additionally, they went back to my previous three classes and are now calling them "outstanding invoices". What the heck!

They have really torn their butts with me and I was the main person hyping up this school telling people they should try it, on and on. I even went so far as to say it was a perfect school. I definitely do not feel that way anymore. They totally messed up with me. It is so stupid too. How can you hold someone for money that they are responsible for? Someone is going to be real sorry. I took the time to tell one of the financial aid counselors that the University of Phoenix is risking its reputation and credibility. Is it worth it for a few thousand dollars?

So I had a very interesting phone call to the VA today about my Post 9/11 GI Bill and University of Phoenix. I was told by my ground campus adviser that as of August, the VA was no longer paying break pay and as of October, the VA would start paying 1/2 the national average ($672 I think) BAH to online students. Now seeing that every campus class I was taking, I was only in class for 4 weeks. I stood to only get paid for 4 of every 5 weeks. For my area BAH is low, I would only lose about $150-$200 per month. This would save me gas and time, so I thought it would be well worth it.

I stayed out of class from mid-August to October 4th and started online classes. When I started getting my GI Bill again, it was only $500-ish. I was sure that this was only because it was a partial month. Because of a mix-up on my paperwork that transferred me to online from ground campus, I didn't get another payment until a week ago. They paid me back pay as well, again, only $500-ish per class/month. I called the UoP GI center and was told "To be considered full time student, we have to report you classes as 4 weeks. If we sent over the 5 weeks, then the VA would say you are 3/4 time student and you would receive even less pay". It sounded fishy to me, so I called the VA GI center and asked them the same question.

I was told "The UoP does report only 4 week classes, I don't know why they do it. Other schools that have the same class length report 5 week classes and the students get paid for the full month. All the UoP has to do is certify you guys for the full 5 weeks and you would get the full amount." Two different companies, two different stories. I called another VA rep, waited another 25 minutes on hold. He told me almost word for word what the first one told me. Now I am the type of person that likes to check my naughty and nice list three times. I called back to VA and asked a third rep. Only 15 minutes on hold this time. Same story, UoP should report 5 week classes, we do go 5 weeks, if we only go 4 then I want to know why I have to make attendance post 5 weeks. This rep said that as students, we should all write in to UoP and make them change it.

Don't take my word for it, call the VA. Here is the direct number to the GI Bill center (888-442-4551. Select 1 for touch tone phone, select 2 for Post 9/11 GI Bill, then select 0 for a rep). Wait the 5, 10, 20 minutes to talk to them. Get the facts for yourself and join me. I have already sent in 3 letters and intend to not stop till they certify the truth to the VA. We go 5 weeks, pay us for 5 weeks please!

I am a financial aid officer of over 12 years (a fabulous, honest, ethical one). I had a student meet with me to transfer from UoP, who I'm sure will be spending the rest of her life trying to clean up the mess created by UoP. I've never been able to get this poor woman out of my head. The day she came to see me, I tried to get her enrolled for the following term, but her file was incomplete. Her post-secondary transcripts were pending arrival and I received notification that her federal loans were in default. I gently let her know that these items must be in the school's files for the FA office to proceed to their next step in the processing. At that point, she pulled out a default clearance letter from her lender.

It goes on and gets scarier, I'm afraid, but you get the idea. I have never heard anything good about UoP and they disgust me, especially their financial aid office. I'm only in my 30's, but my students are my children. When they graduate, my kids graduate, people like these are monsters!

I do not understand what the problem is with UOP. I gave consideration to enrolling in a course, filled out the financial aid form to see if I qualified and once I did qualify, work took me in a direction that was incompatible with school. But UOP charged me anyway for a class I never took and now, I am constantly hounded by creditors trying to collect for a course I never took. UOP's only response is to pay the bill. Do I need to hire an attorney to solve this issue with this diploma mill, highwaymen?

This actually happened to my wife who is 25 now, and having only a high school education since being in this country, she was very excited when she was able to get financial aid to go back to school. With new credit and a good attitude, she decided to go to this place. Things were fine at first although I constantly pointed out how she was taking classes like I.T. that had nothing to do with her field of Psychology. Everything was fine for almost a year until she had a baby.

She was due to deliver right in the middle of one course and immediately called her "advisor" to explain. She was told she would be scheduled around it. She wasn't. So the "advisor" told her they would drop her from that course and restart it later. She asked her if this would cost out of pocket and she was told no. When attempting to return after the baby was born, things resumed okay, until it was time for the next disbursement check to come.

The school kept all $1,300 of it without even sending it to us. They first denied they did so even though I had proof in the form of the letter they sent to her email. Then, they changed their story and said it was for the course she had to drop due to her pregnancy. The course she was told by an advisor wouldn't cost her. Of course, that advisor was no longer there so it didn't matter. She was angry, but she continued anyway.

Things went fine for a while even though she had yet to take Psych 101 after a year of schooling (next up is Algebra) until the next disbursement. This time, the amount was $2,700, and according to the school's own statement, they kept $1,300 of it. That is fine. We used the $1,400 to pay credit cards and expenses so she could continue to attend school.

Then, five days after getting the check, she gets a call from a "financial advisor" stating she owes over $1,000 or she can't continue! Furious, we asked what that was for, and she claimed for the dropped course. The same one that wasn't supposed to cost, the same one they had taken $1,300 from. She also claimed that we were supposed to used the disbursement check we got for the said amount.

We told her the previous advisor had told us that they will withhold the money from the disbursement (the $2,700 one) and that would cover it. She claims to have no idea what she was talking about and claimed that they cannot withhold money from the FFSA loan even though we have proof they have done so twice before! She then tried to scold my wife telling her "she doesn't understand" how the payment for the courses work. I guess she doesn't. They take money, say it's for something, then say that they need more--I don't get it either!

She told them she could afford to pay $50 a month after they offered payments but she flatly said no. We then requested an itemized statement of where her money went, along with a list of credentials for this "advisor." Did she go to school for finance? Is she just doing office work with no money handling experience? She received neither one.

Her "advisor" was of no help either, just saying there's nothing she can do and would not answer any questions, just to "pay up." So now, my wife who had dreams and good credit, is now stuck possibly from going to a real school because of these pieces of garbage. Trust me, all those bad things you have heard about this place, all those Diploma Mills jokes, are all true. Stay away!

Well, I have been at the school since 2011. I am in my third block of classes and it has been issue after issue. It is time for my second disbursement, I get the max in aid, $5500 in Pell Grants and $9500 in loans. I got my first disbursement after having to pull and tug a little bit. Now my second one, not so much. I got a call very early from my aid adviser stating that my old school has reported an overpayment. They would not say what the overpayment amount was. I was sent an email of what I needed to do, and after doing that, I was given yet another run-around.

It has been excuse after excuse when it comes to getting my money. They even said they would have to send my money back to the Department of Education, which was not true. I have been at the Department of Education for almost a week. I have sent email after email and they still are not doing anything. I called the Apollo Group and was told that there was no accounting department. I can't even be put in touch with anyone. I am currently looking to transfer schools, but I am worried my classes will not transfer over. This has been one nightmare after another.

University of Phoenix sent me a bill for classes that I took for one semester and I paid the bill off. They sent me a receipt, which I still have in my possession, saying I had paid in full. Now, I get a credit report saying that I owe the University of Phoenix again. I have called the school and they have concurred with my having paid them but still hasn't taken the default off of my financial record. What else can I do to resolve this injustice?

I started in UOP on March 2011. I had initially had concerns with the manner in which they disburse financial aid, but after seeing all of the complaints against them, I figured it was for their own protection. I continued with the school until January 8, 2012 (the day before my next set of classes started), and then "officially unenrolled". I asked the random financial adviser, who answered the phone (I had already had two others assigned to me, and the most recent was on a "leave of absence" at the time), if I was going to owe any money after unenrolling. I was told that as long as I passed my last two classes, which I did, I would not owe any money.

Today, March 11, 2012, I went into the site to retrieve a copy of my transcripts and received a message stating that I owe more than $2000 to the school. I'm a bit confused. When I started the "school", I noticed that they make you complete two classes, and then start two classes, prior to applying or releasing any of the financial aid they receive on your behalf. So, I did a little math. In my situation they received more than $7,000 in grants and loans, and applied just under $5,000 towards my classes and materials. I received a disbursement of the remaining balance. Now, if "technically" they are not allowed to apply financial aid received for one semester towards a previous semester, how do I owe them money? Why would they make me start classes before they release funds if it is not covered by the financial aid period? I'm not sure what is going on here. Sounds like a lot of double talk, miscommunication, and scamming taking place in order for the school to collect as many funds as possible.

I signed up with University of Phoenix, and took out a Stafford loan and financial aid grant, and they are holding the funds hostage. I was told that funds will be held for 30 days, February 6th until March 7, 2012. I received an award letter from the University of Phoenix and the financial aid department saying that my loan and aid was approved. Here it is the 31st day, and I have a hold on my funds from the University of Phoenix. The university is willing to give me the money left over from the Pell grant, but not my student loan.

The college is a fraud, and I suggest anyone who is thinking about joining this college, don't do it. I do not need someone holding onto my money that I am responsible for repaying back. That is unfair that they want to give you your loan when they want, especially after the fact that the government approved me for it.

When I started with my associate's degree, I was assured that every step of my learning process through my bachelor's degree would be 100% covered by loans and grants. I was assured there would be no out of pocket expense, which was a great thing for me since my hours had been cut at work. I got through my associate's degree without any issues. I am in the last year of my bachelor's degree and I get a call saying that I need to pay for my last 2 classes out of pocket. Two classes! I had never gotten a failing grade on any of my classes, or had to drop any classes. Apparently, I had enough to cover my schooling until the tuition rates steadily increased year after year. I realize it is more expensive for the bachelor's degree, but I got yet another tuition increase email the other day. So the amount my financial aid counselor told me last week to submit to my employer is no longer valid.

I am sick of the half truths with this school, and if I thought my classes would transfer to another school, I would leave them in a heartbeat. Now, I am stuck trying to figure out how to come up with almost $4,000 on my own to finish my degree. I was offered the opportunity to apply for more loans. Gee, just what I need, more debt while the school does nothing to improve the learning style. I would never recommend this school to anyone. Most of my friends who started around the same time as I did have found better schools, only to find out some of their (or all of) credits will not transfer over. If I could sue I would!

I have been approved for Sallie Mae Student Loan funding each year for $12,500. My finance counselor has changed 4 times since 01/2011, causing my funds to be mishandled. Since 2009 I have also received tuition reimbursement from my employer for $5250 yearly. Until February, all my funding was correctly applied and the access sent as refunds in February and August since 2009. In February I received a refund; then in May I had a balance due $895 when I refused to pay. I received a check for $735, and then I was told to return it as payment? In June I was told I owed $905; then by July it was changed to $385. I refused to pay this amount since my funding was $12500 for the year (more than course balance due).

In November, the 4th counselor cancelled by class for non-payment. In December, I received a check for $1020 saying I didn't have a balance due. Then in January I was billed $2755 for the 2 courses taken from December to February. This caused me to be ineligible for my employer funds of $2600. I need this money to supplement my family income. When I hit the ceiling about my funds being mishandled, I was told UoP, who never writes off a balance, would write it off as my error for not sticking to my schedule! The course was cancelled by the finance counselor, not me for, non-payment of a balance they could not prove I owed. This is my last year. I graduate soon. This mishandling has caused me to lose out on any tuition reimbursement assistance from my employer. This as also completely ** up my extremely tight budget and caused me extra unnecessary debt. Uop insists all funding be sent directly to them, and then they should be held accountable for managing the funds appropriately. I want to file complaints but am not sure in which direction to start.

UOP has been holding my funds for almost two months now. Every single time I talk to a financial aid counselor, I get a different disbursement date. Their excuse is that my account is under review and they are going over a "check list". When I try to get specifics about this "check list", I get the royal run around. The first disbursement I received was supposed to pay for two classes, yet they held all of it and put the excess funds toward my third class. My second disbursement was supposed to come in January but "it's still on hold for review". So, early into my Bachelor's program, 3.5 of my classes are paid in full, so UOP has their money, but are very hesitant in releasing any money to me. This school is a major rip off.

When I first attended University of Phoenix, I was very happy. Towards the end, it was a much different story. I graduated on12/24/2007, but it was a nightmare dealing with the financial adviser, who never return my calls. I had struggled with 2 classes during the time my grandmother was dying, and after she passed on. I made arrangements for one teacher to extend the period to turn in a paper, which he agreed upon. After the class ended, he refused to stand by the agreement, and failed me. The next class was even worse. I turned in all my work prior to the due date. I even had tech support confirm that all my work was turned in, prior to the deadline. The teacher failed me and refused to change my grade. I had to write a letter to fight these grades, and it took over 6 months for my grades to be changed.

Unfortunately, when the teachers failed me, my student loan money was sent back to the bank, even though I should not have failed these classes. The financial adviser did not return my calls, until much later, after all the damage was done. Then the school handed me a bill for $4,000. I finally spoke to a supervisor in the financial department, and was told that if I came up with $1,089 and started attending classes, they would waive the other money. I attempted to get the money, and by the time I had it, I was told I was too late, and the account was sent to collections.

For over 30 days we have spoken to numerous counselors. Everyone tells us something different. When I call Dave **, Craig ** and Rebecca informed me there is no supervisor to speak to. I want some answers on my status.

I've been attending UOP since November 2009 and the financial aid office has been nothing but a nightmare. I applied and qualified for a Pell grant for $5500 in September 2011 and still have not received a disbursement after I sent in all the necessary forms and made numerous calls to the financial aid advisor. If they are illegally holding the funds, I believe it.

I am still currently attending college with this university. They set up financial aid through ACS. I have had nothing but problems with the loans from the beginning. I have a letter stating my loans are in deferment until 7/15/2012. However, they are reporting to all the credit bureaus that I am late on my payments. I have made several phone calls and sent letters, but no one responded. The University of Phoenix will not assist either.

My credit score has dropped 100 points, and my co-signer's credit has been adversely affected as well. I don't know where else to turn other than getting an attorney. I would certainly not recommend anyone go through the same nightmare that I am currently going through.

I was 19 when I did my University of Phoenix online classes. Not only did they not tell me credits were nontransferable to other schools, but the person assigned to advise me told me to spend the checks I received for financial aid on shopping trips or "rainy days" as she put it. In fact, she never told me how much the classes were, she just said that financial aid would take care of it and implied that I wouldn't have to pay out of pocket. As if I had received grant money instead of a ton of student loan debt. Now I'm 22 and can't afford or qualify for financial aid to go to a real school.

I can't even get a job at McDonalds (I've tried) because the job market where I live is terrible right now. I don't know how I am going to pay my massive student loans after my deferment is over in March. Not to mention, I didn't even finish their so called degree program because by then I realized how much money I had lost and how much crap I was in because of them.

I've been attending UoP since January 2011. At first, everything went as it was supposed to. Then I hit a wall and was homeless, living in a shelter with my two daughters. With the stress of trying to find housing, employment, and maintain my schoolwork, I made it through my second block of courses. Then I completed my 3rd block of courses with a breeze. I received my first two disbursements as promised. Now I was in my fourth block of classes, and was having trouble with paying to keep my internet service on, which resulted in me struggling to keep up with my attendance requirements. The dominoes started falling when I was dropped from my PSY/201 class.

At first, my financial aid and academic counselor were telling me that since I was dropped with a passing grade, all I had to do was pass my other class, which was HUM/111, and there would be no discrepancies with my financial aid. Also, I had to repay for the remaining weeks I did not complete, which totaled up to me paying a little over $600. My grade in HUM/111 course was already below satisfactory due to this instructor saying he could not open my assignments. I would resubmit them to only receive an answer of "try better next time, we must move on." That was frustrating within itself. So, I made a conscious effort to go to public computer labs so I could ensure my last assignments were in on time and in the right format. I did week 8 and 9 on the same computer and submitted both assignments. He was able to read week 8, but two weeks of waiting for my last assignment to be graded, I seen that he "was not able to open my last assignment" and I received a failing grade.

The problem was my assignments were in a compressed file and when you tried to open it a screen would pop up and ask what program to open the document with. I could not resubmit the assignment and my academic counselor told me the instructors have the choice of opening our assignments and are not held liable if they are not computer savvy enough to figure out how to open the document. First of all, when I first signed up for online courses, I was tested on how computer literate I was, had to ensure I had the right computer programs to submit and view my assignments, etc. Why are the instructors not held to the same standard? But that is not all! I subsequently failed and was dropped from my other course with a passing standard.

Emotionally distraught, I called to see what options I had. Suddenly, they were able to waive the charges for me to retake PSY/201, which was not an option for me when I was dropped. They wanted me to pay the money upfront. But I was told that after I passed this course, I would be able to proceed with the other classes I was supposed to be in and work on repaying for HUM/111. Now I am here and just got off the phone with my FA counselor, and he says I will not receive a disbursement nor will I be able to proceed with my courses until I paid for and passed the course I failed! This makes no sense because I was notified that I had to complete 75% of my credits to continue with the help I receive to pay for my education. Yet he is telling me that 100% of my credits must be completed in order to receive the rest of my assistance. This school is full of **, and I want to seek legal options on this matter so I can go to a real school and receive my proper education.

Well, I just want to say that I have just graduated with my associates degree from Phoenix and I had no problems at all. I always received my disbursements, not always on time, but I received them. After reading these posts, I don't know if I want to continue with my bachelors degree. I have already started with my paper work, haven't spoken with my financial aid advisor yet concerning my funds, but I hope everything runs smooth like the first 2 years.

The problem I have with this college is that first of all, they have no intern programs. In this economy, you need to have intern programs to gain experience. Well I know in Georgia you need experience to work on their jobs. And I haven't gotten a job yet because they want a bachelors degree versus associates. But other than this, the college did me good.

In June 2011 I submitted my paperwork for the 2011-2012 school year for financial aid. I was told I was eligible for $5500 in Pell grant money and also for loans. After about a month I finally got a hold of my FA advisor, and he tells me that the Department of Education has required a verification and that I need to submit tax forms and W-2s for 2010. I submit my tax forms, hubby's w-2, and my 1099 from the state for unemployment. I then don't hear anything more for another month. I call the FA advisor again, and he says, "Oh, they need another form sent in." I send it. Then in November I'm told that I need to send in my W-2 transcript from the IRS. I didn't have a W-2 in 2010! I was unemployed! So, after waiting 45 days from something from the IRS, I send this paper into them. We are now looking at the beginning of December.

So I wait a month, knowing that the holidays are around. So today I email my FA counselor, only to get a reply that he's no longer there and to contact someone else! In the meantime, I check my online account and I'm showing that there is a discrepancy of $7800 from what my student loan servicers says that was paid to UofP compared to what UofP said they received, including $2500 that was disbursed to UofP in November but hasn't shown up in my account. So after finding out that my FA counselor is no longer there, I called his covering FA counselor and she says the hold up is simply a form that needed to be signed and my original FA counselor was notified of this way back in August! For God's sake! Where's the missing disbursement? Are they embezzling? Sallie Mae suggested getting a hold of the Department of Education and having them start an investigation. If anyone is interested, the number is **. I've had to go on a leave of absence because my financial aid has not gone through.

This school for the past few years has been nothing but a joke. Thousands of dollars gone for nothing. The advisors don't care about their students at all. I have been trying to work out a grade issue with them now and have a valid excuse and have gotten no where. All the people in here who have their financial aid held. Go to the financial aid website for UOP and turn in the form to manage your own funds. They have 14 days to get it to you. I hope this helps.

We keep getting robocalls for a Camion **. No Camion ** lives here and never has. We are very tired to receive these calls. Please have them stopped. Thank you.

They tell me nothing but lies. They hold the funds illegally for 6 months, collecting interest on my money. I filed in June, and received it in November. I withdrew, and they said they'd keep my credits, or at least not document them. Lies! The professors are morons, and don't respond or grade, until aid is messed up. They soaked up $13,000 in 10 months. They are absolute criminals. Now, they want $400 more from me! For what? I was at +371 with them when I withdrew. Why not keep that too and leave me be? I haven't paid it yet on principal. Please contact someone who knows your rights! They cant keep your credits. Only officially withdrawing, and changing your FASFA will keep UoP out of your pocketbook!

I am enrolled in a new university now with an adviser, who is fantastic, who never wastes your time or money. She printed my credits from UoP, so I could attend a real university. She put out my funds 24 hours after they are dropped. She is professional, knows, and follows all FASFA laws. Get this, she even advises you on how loans/grants will affect your future. She doesn't waste my aid on nonsense money draining classes, but directs me with my AA, on which classes will meet my goals, not just making the schools bank roll.