University of Phoenix - Financial Aid

For over 30 days we have spoken to numerous counselors. Everyone tells us something different. When I call Dave **, Craig ** and Rebecca informed me there is no supervisor to speak to. I want some answers on my status.

I've been attending UOP since November 2009 and the financial aid office has been nothing but a nightmare. I applied and qualified for a Pell grant for $5500 in September 2011 and still have not received a disbursement after I sent in all the necessary forms and made numerous calls to the financial aid advisor. If they are illegally holding the funds, I believe it.

I am still currently attending college with this university. They set up financial aid through ACS. I have had nothing but problems with the loans from the beginning. I have a letter stating my loans are in deferment until 7/15/2012. However, they are reporting to all the credit bureaus that I am late on my payments. I have made several phone calls and sent letters, but no one responded. The University of Phoenix will not assist either.

My credit score has dropped 100 points, and my co-signer's credit has been adversely affected as well. I don't know where else to turn other than getting an attorney. I would certainly not recommend anyone go through the same nightmare that I am currently going through.

I was 19 when I did my University of Phoenix online classes. Not only did they not tell me credits were nontransferable to other schools, but the person assigned to advise me told me to spend the checks I received for financial aid on shopping trips or "rainy days" as she put it. In fact, she never told me how much the classes were, she just said that financial aid would take care of it and implied that I wouldn't have to pay out of pocket. As if I had received grant money instead of a ton of student loan debt. Now I'm 22 and can't afford or qualify for financial aid to go to a real school.

I can't even get a job at McDonalds (I've tried) because the job market where I live is terrible right now. I don't know how I am going to pay my massive student loans after my deferment is over in March. Not to mention, I didn't even finish their so called degree program because by then I realized how much money I had lost and how much crap I was in because of them.

I've been attending UoP since January 2011. At first, everything went as it was supposed to. Then I hit a wall and was homeless, living in a shelter with my two daughters. With the stress of trying to find housing, employment, and maintain my schoolwork, I made it through my second block of courses. Then I completed my 3rd block of courses with a breeze. I received my first two disbursements as promised. Now I was in my fourth block of classes, and was having trouble with paying to keep my internet service on, which resulted in me struggling to keep up with my attendance requirements. The dominoes started falling when I was dropped from my PSY/201 class.

At first, my financial aid and academic counselor were telling me that since I was dropped with a passing grade, all I had to do was pass my other class, which was HUM/111, and there would be no discrepancies with my financial aid. Also, I had to repay for the remaining weeks I did not complete, which totaled up to me paying a little over $600. My grade in HUM/111 course was already below satisfactory due to this instructor saying he could not open my assignments. I would resubmit them to only receive an answer of "try better next time, we must move on." That was frustrating within itself. So, I made a conscious effort to go to public computer labs so I could ensure my last assignments were in on time and in the right format. I did week 8 and 9 on the same computer and submitted both assignments. He was able to read week 8, but two weeks of waiting for my last assignment to be graded, I seen that he "was not able to open my last assignment" and I received a failing grade.

The problem was my assignments were in a compressed file and when you tried to open it a screen would pop up and ask what program to open the document with. I could not resubmit the assignment and my academic counselor told me the instructors have the choice of opening our assignments and are not held liable if they are not computer savvy enough to figure out how to open the document. First of all, when I first signed up for online courses, I was tested on how computer literate I was, had to ensure I had the right computer programs to submit and view my assignments, etc. Why are the instructors not held to the same standard? But that is not all! I subsequently failed and was dropped from my other course with a passing standard.

Emotionally distraught, I called to see what options I had. Suddenly, they were able to waive the charges for me to retake PSY/201, which was not an option for me when I was dropped. They wanted me to pay the money upfront. But I was told that after I passed this course, I would be able to proceed with the other classes I was supposed to be in and work on repaying for HUM/111. Now I am here and just got off the phone with my FA counselor, and he says I will not receive a disbursement nor will I be able to proceed with my courses until I paid for and passed the course I failed! This makes no sense because I was notified that I had to complete 75% of my credits to continue with the help I receive to pay for my education. Yet he is telling me that 100% of my credits must be completed in order to receive the rest of my assistance. This school is full of **, and I want to seek legal options on this matter so I can go to a real school and receive my proper education.

Well, I just want to say that I have just graduated with my associates degree from Phoenix and I had no problems at all. I always received my disbursements, not always on time, but I received them. After reading these posts, I don't know if I want to continue with my bachelors degree. I have already started with my paper work, haven't spoken with my financial aid advisor yet concerning my funds, but I hope everything runs smooth like the first 2 years.

The problem I have with this college is that first of all, they have no intern programs. In this economy, you need to have intern programs to gain experience. Well I know in Georgia you need experience to work on their jobs. And I haven't gotten a job yet because they want a bachelors degree versus associates. But other than this, the college did me good.

In June 2011 I submitted my paperwork for the 2011-2012 school year for financial aid. I was told I was eligible for $5500 in Pell grant money and also for loans. After about a month I finally got a hold of my FA advisor, and he tells me that the Department of Education has required a verification and that I need to submit tax forms and W-2s for 2010. I submit my tax forms, hubby's w-2, and my 1099 from the state for unemployment. I then don't hear anything more for another month. I call the FA advisor again, and he says, "Oh, they need another form sent in." I send it. Then in November I'm told that I need to send in my W-2 transcript from the IRS. I didn't have a W-2 in 2010! I was unemployed! So, after waiting 45 days from something from the IRS, I send this paper into them. We are now looking at the beginning of December.

So I wait a month, knowing that the holidays are around. So today I email my FA counselor, only to get a reply that he's no longer there and to contact someone else! In the meantime, I check my online account and I'm showing that there is a discrepancy of $7800 from what my student loan servicers says that was paid to UofP compared to what UofP said they received, including $2500 that was disbursed to UofP in November but hasn't shown up in my account. So after finding out that my FA counselor is no longer there, I called his covering FA counselor and she says the hold up is simply a form that needed to be signed and my original FA counselor was notified of this way back in August! For God's sake! Where's the missing disbursement? Are they embezzling? Sallie Mae suggested getting a hold of the Department of Education and having them start an investigation. If anyone is interested, the number is **. I've had to go on a leave of absence because my financial aid has not gone through.

This school for the past few years has been nothing but a joke. Thousands of dollars gone for nothing. The advisors don't care about their students at all. I have been trying to work out a grade issue with them now and have a valid excuse and have gotten no where. All the people in here who have their financial aid held. Go to the financial aid website for UOP and turn in the form to manage your own funds. They have 14 days to get it to you. I hope this helps.

We keep getting robocalls for a Camion **. No Camion ** lives here and never has. We are very tired to receive these calls. Please have them stopped. Thank you.

They tell me nothing but lies. They hold the funds illegally for 6 months, collecting interest on my money. I filed in June, and received it in November. I withdrew, and they said they'd keep my credits, or at least not document them. Lies! The professors are morons, and don't respond or grade, until aid is messed up. They soaked up $13,000 in 10 months. They are absolute criminals. Now, they want $400 more from me! For what? I was at +371 with them when I withdrew. Why not keep that too and leave me be? I haven't paid it yet on principal. Please contact someone who knows your rights! They cant keep your credits. Only officially withdrawing, and changing your FASFA will keep UoP out of your pocketbook!

I am enrolled in a new university now with an adviser, who is fantastic, who never wastes your time or money. She printed my credits from UoP, so I could attend a real university. She put out my funds 24 hours after they are dropped. She is professional, knows, and follows all FASFA laws. Get this, she even advises you on how loans/grants will affect your future. She doesn't waste my aid on nonsense money draining classes, but directs me with my AA, on which classes will meet my goals, not just making the schools bank roll.

I attended the UoP around 2006. When I first started, everything seemed really good. I was trying to get a degree in I.T. I was doing really good, completing all of my assignments and getting good grades, until I was accused of plagiarisms which was not true. But they suspended me and never would review my case. I had only been attending for about three months, but I had to pay Sallie all the money back over $3,000 for months of wasted time and effort. They never send the money back to Sallie Mae. This should be against the law.

I had made a mistake on my final paper. It caused an academic review. After the review, they found it to be an unintentional use of author's wording. The problem is that they cancelled my financial aid before they found out what is actually wrong. I have talk to the university. I explained the fact that I was passing the class before the paper and if there was a mistake, they could have given me a non grade. I would have passed the class even if I did not submit my paper. What they did was fail me for the whole class. This made me financially and academically ineligible. I tried on numerous occasions to tell them it was wrong to not to give me the existing grade that I already have earned. Now, I lost my financial aid. I have to repay for the class I failed but they said I could appeal for the lost monies so I can get the money back. I must pay for the class to restart classes.

This has caused me to have a collections agency to get the money for the school. I have tried to tell them I would pay them but they say no, they want it all up front. I feel like they did not find out the entire truth about this mishap and it caused me to be in this financial problem. I wanted to speak to someone and they all say, well, the only way back is to pay the bill and we will reapply for financial aid to recover the monies I had laid out.

I have had a terrible experience with the University of Phoenix. I did not get two of my Pell Grants, and would not have a paper accepted to become a student of the University of Phoenix. I have a 2.8 grade point average, and got into a disagreement with a girl. I then went all the way to Baltimore, MD in the summer, to take care of the disagreement. Now, when I am supposed to get my Pell Grant after a year, I am suspended, when I went to school the entire year before after the incident. I have had my paper not being accepted by Mairice **, and got through an email that I had a disagreement with my professor. The school is a financial beat. They let me go to school for a year and then I got suspended. I have to go to another school. I am not getting my degree next year. I am not getting my Pell Grant, which I do not have to payback, and I have no platform to voice my concerns.

How can I rate my bad experience? I have no clue if this will provide a good review for University of Phoenix. I am nearly graduating, three classes away from obtaining the BSN in nursing. I am due to take the nursing practicum today, 12/06/2011. However, the financial counselor dropped me from my class because I was told I have an aging balance of nearly $600.00. I was warned about a month ago that I have a balance due that needs to be paid. I made a promise to pay for this bill in two payments. One for 11/15/2011 and one for 12/15/2011 for 281.00 each. I was unable to make the payment on November 15, 2011 because I did not work at all for almost two weeks.

I am an on call RN at UCSD. I only work when I am needed. I was fired from my full time job last May 12, 2011. I have no means of paying the balance. I told Tarrah ** that I am unemployed, I needed help to finish my education. I am nearly graduating this coming March 2012. But because I didn't have the money, she decided to dropped me from my class that is supposed to start today, 12/06/2011. I feel I am treated unfairly. This school does not care about students. All they want is to collect money. I thought there is a way I can finish by deferring the balance to be paid when I graduate or prior to graduation, but there is no mercy. The financial department insist to collect despite of the students situation. I am a single mother of a 10-year-old boy. If I make any money for the month working per diem, I will be sure to pay my rent first, then food on the table for my son before I pay for my tuition fee.

Is there any help I can get from Consumer Affairs? What kind of help did you offer to the students who had negative experience with UOP? Please contact me. I was offered to file for change of income to see if I would get approve for a grant, but since Tarrah did not collect $281.00 today, she decided to just totally dropped me from a class. Because of her actions, my funds on my account will be returned back to FAFSA. In addition, UOP insists the funds that we borrow from FAFSA is held on their account. This funding is never sent to the students. I requested from UOP to have this funds sent to me, but no action was taken.

At the end of the day, I am responsible for what I have borrowed after I graduate. Why does this school insist of keeping the funds from FAFSA. Please investigate this for me. Thank you.

I was going to the University of Phoenix online. I had to withdraw due to going through a divorce, not being able to concentrate due to that, which included me having no job or place to live, etc. I did not know at the time that unlike the community college, when I withdrew that even though I paid with financial aid, I'd have to repay that and my transcripts would be held.

No one warned me of this when I told them I was thinking of withdrawing. I told my counselor and academic adviser. I did enjoy going to the school online and I made good grades. I didn't know withdrawing would effect me and the rules were so different.

I've been trying to go to other colleges using my high school transcripts either for the same degree or maybe for a different degree since those transcripts would have nothing to do with it/not effect it if it was a different degree or at least I could maybe start over.

No such luck. I can't find one legitimate school that I can transfer to. I am in bad shape and don't have a lot of money. I can't get a loan/grant, unless I'm enrolled in school and I can't do that without the transcripts.

I won't be able to pay the school for the transcripts unless somehow I get a full time job that pays for everything plus extra to save to pay them. This is not very likely. I've been trying since I withdrew.

I really want to go back to school, so I can get out of debt, be more educated, have a fruitful life. I was going for education to be a teacher, but am open to other options. Although, I'd rather continue my degree. Does anyone know of anything I can do?

I won't be able to go back to school to get a degree and therefore have a better life in the future. Note for contacting: My phone is out of order due to lack of funds. Please email and then I can contact from another phone. Thank you.

I started with UOP in March 2010. I am able to go to college because of the Post 9/11 GI Bill. I am covered 100% by the VA so UOP should not need to hold my FA. I know it is available because it is credited to my account and yet they will not give it to me. I literally survive on this small amount of money and it enables me to go to UOP in the first place. I have begged for it and yet it is still sitting there in my account. I am going to have to quit at UOP because I am going to have to go back to work full time and will not be able to do both. I need this money to attend!

Lies and misuse of funds because he did not fill out the paper work for my Pell Grant. Now it is November while I did it in August, they made sure that they set the disbursement in the beginning of the next block of classes so they will get paid for those classes. Why? I made the mistake and expressed my dislike on how they are handling my finances. I personally believe without a doubt that they are holding those funds; I already completed my 12 credits so under the policy they should not be holding my funds. Even now, I am still hearing from them 2 more weeks! Someone needs to do something about this. It is so unfair!

Back in 2003, I had enrolled in their online program. I had used a student loan and a Pell grant to pay for my classes. I had passed my first classes with no problem. When my second classes started, I then noticed some issues. The online teachers were hard to reach, and they didn't respond until after the assignment was due. Due to these issues and also realizing that their costs were high, I ended my classes with them.

Two months ago, I decided that I was going to get my degree but in a real school. Yesterday, after leaving the community college financial aid, I found out that I had to contact Phoenix to get my transcripts. When I called them, they told me that I couldn't get them until I paid a balance of almost $4000. Basically, this school has ruined my chances of going to a school and getting my degree.

This school has a problem with giving falsified information and mishandling financial aid funds. They have been telling me for two weeks they have 90 days to certify me, which is not true because I went here in 2009, and nowhere in their policy states that. Then another person claim they haven't received funds, which FAFSA informed me the funds were disbursed. Yet, when I look in my account, they already have classes lined up. They invoice you for before you even start.

Well they sent me a letter today stating that my federal financial aid has been denied. They didn't give a reason. This is about 4 or 5 months after I enrolled. I think they continued to schedule classes for me while knowing my financial aid was denied and failed to inform me.

I have been attending UOP since aug29. I was told that I would receive my finical Aid like 30 to 45 days after I started. I spoke with Kent and he said I got lost in the mist of all the paperwork. He said once all my transcripts are in they will be able to send my finical aid for certification. It was done in Oct. Then my disbursements suppose to go on Nov 11. I waited Nov 14 to see why the disbursement has not been done. I was told its going to take another 3 weeks for them to dispute and another 3 weeks for to disbursement to the school and another 3 weeks to get to my bank account. I have been in school 3months and no finical aid. What do I need to do? After this class I will be changing school.

I have been waiting for my financial aid now 4 months and still no answers, but they are still billing me. This is crazy!

It has been over 2 months this year now, since I have not received my reimbursement. University of Phoenix has been just taking money from my account, showing I do not have enough money to pay for my classes, yet I am still enrolled with no answers.

It was the same thing. They are taking my money. They are always saying I owe them money. I want to file a serious lawsuit with this school. They have taken so much money from me by having me fill out major loans. It was bad, worse on a scale. I say they are the worst school.

I had several conflicts with the level of professionalism and concern pertaining to my financial aid adviser (Alanna **) and my academic adviser (Jenn **). My main issue(s) are with Ms. **. Her rude and uncaring attitude pertaining to my needs and concerning her mishandling of my Pell Grant in June/July 2011 and processing it for the wrong year was the deciding factor for me in leaving this university. Noting that I didn't receive my Pell Grant disbursement until 9/4/2011 when I should have received it 7/15/2011.

I have been in class since June of 2011 and right when I was in the last three of class, I was asked to present more documents of who I am. I was so mad with this company because I faxed and emailed these documents to the financial aid and they still would say that they had not receive any of them. I was told that my financial aid was put on hold because I needed to send these documents to the school. I finally finish my class and pass them both with a B. My financial advisor never returned any of my calls and I could never get in touch with a supervisor. Finally, my academic advisor finally asked me to fax the documents to him so he could give them to the financial aid.

Since they have received the documents, I have been put back into classes with the balance of 4500 dollars I owed. I have not received anything about my financial aid and cannot get in touch with any of my counselors. This is the worst school, they are unprofessional and do not care anything about their students. Now, I am in classes and do not want to continue to go to that school but what can I do, I have not received any type of funds.

Back in August of 2011, I began 2 courses after the birth of my newborn. One of those classes was MAT/117 (Algebra). I did poorly in the class and recognized this so I dropped the class to retake in the future, on its own, so that I could focus on it fully. However, I was liable for the weeks I had been present in the dropped class. $500.00 was the amount I owed, half the beginning of the course and half by the end of the nine weeks. I recently made that first payment. On Friday, October 28, I tried to submit the payment via online debit card draft. I tried several times, with each time resulting in an error screen disclosing that my payment could not be processed and that I must try to make the payment again later. The following day, I made the payment by online check because if the funds were not received, I could not continue taking classes. The following Monday, both payments came out of my checking account --the successful check payment and the supposedly "unsuccessful" debit card payment.

I have been with the UOP since April of 2010. I am supposed to complete an Associate's Degree in Healthcare Administration. I decided about halfway through that I would not benefit from this degree and would like to stop. I was told over and over that if I stopped, I would end up owing money from grants that had already been given. I continued in my classes. As I got to the end, someone added 2 algebra classes to my courses that I had already told them I did not want to take at UOP. When I attempted to get them taken off my schedule, I was told that I had already been awarded grants and loans. If I dropped them, I would have to pay back approximately $2500. So, I agreed to take them.

My mother passed away and I was given a 60-day leave of absence. About 2 weeks after I started my classes, I got a letter stating I had lost my grants because I was out of school too long. I spoke with some people who told me that it was an internal error. I was told that if I refiled my financial aid, the university would absorb whatever was left. I was satisfied with this solution and agreed to continue. Now my paperwork will not go through and suddenly I am out of class. And I was told I owe about $3500 to the university. I have had 3 or 4 different advisers and no one remembers these conversations suddenly. I am taking classes I don't even want to take. And no one will even explain to me what is going on. I would advise everyone to stay away from this college.

I am having a problem with financial aid. I have an award letter stating that the anticipated date of release was 10 Oct 11. I did receive an unsubsidized and subsidized loans along with my Pell Grant even though I am in my last 12 hours of the associates program. I am being told that they will release my Pell Grant on 8 Dec 11 for the end of the program. If I have gone this far in the program and have signed up for the Bachelor's program, why would they have to hold my Pell Grant when it is money that I do not have to pay back?

They took my school bill out of the Pell Grant and cannot tell me what they did with the unsub and sub saying that they are holding the funds. I have asked for them to expedite the transaction because the Pell is for a student to make it through the semester with school related expenses. They are supposedly emailing a manager in financial aid to see if they can expedite, in which I know they can. It has nothing to do with the last of the program. Same number of hours each semester, I do not understand their inadequacy and inept manner of handling students' financial affairs.

The financial counselor is incapable of performing his duties. He is unaware of how to handle funds for students and has often made many mistakes on my application. It has been near three months since the scheduled release of my disbursement because he is inept. He has changed the dates for my disbursement for August to January for unknown reasons. It is now mid-October and I am still waiting on my August Pell Grant, which was approved, but he is mishandling funds and/or paper work.

The processing time is 45 days, why would he put the release date for January? I believe that I am a victim of a biased person bent on extending the time for the disbursement past its eligibility date in order for me not to receive it. I am traumatized by this experience because it is not only nerve wrecking, it has also taken a mental toll on me. I am now receiving counseling for it because of my worsening depression.

I am a combat veteran and intended on getting my BA at University of Phoenix. I was informed by the Veteran representative that I would owe $200 a course while attending and also would be receiving over $600 from the VA while attending to help pay for the $200 and also some money in my pocket. I ensured all of this before I signed any paperwork and then three weeks into the first course, I get a call from the financial people and they informed me that I owe $600 dollars per course. I could not afford that and tried to inform them of the original agreement from the Veteran representative. They told me that it didn't matter and that I signed a paper stating I would owe whatever the VA did not cover. I have saved every paper and email they have sent to me as well for records.

Now, they informed me I owe over $1,100 because they dropped me from the course due to the financial situation. I have tried to be civil and have informed them of the original agreement and they don't care. I have been put through a lot of stress and feel they are now harassing me on a constant basis because of their faults.

I was awarded a full Pell Grant and a student loan. However, my funds have been on hold for months and months now. Somehow I had a $2,775 Pell Grant just disappear into thin air. They haven't given it to me nor do they know where it is.

This school is a rip off and they are out to get people and not help them. This is a diploma mill and that's it. They only care about themselves and not our education.

I have had problems receiving grant money awarded to me and paid to the school. They still have not applied it to my account. They are now stating I may not be awarded this money due to time limitations, although I have been requesting it for months. They have sent me to collections. I know I had some sort of a balance but not the amount they are insisting. I since have made a payment through the collection agency to minimize the balance they say I owe. This of course has not been credited to my account. I feel like I wasted my time and money, because the classes won't transfer over to other schools. And I can't continue there because they will not let me finish without paying off the balance.

I started last October 2010, and when I was talking to a girl there, she said it is the best college for older students. I said no at first, but she just talked and talked until I gave in because I needed my degree.

I did have a little problem during the first week because the teacher never told us everything. I made an A- during the first 9 weeks, and I had to reapply for another loan again in December 2010 and got two checks for $66.00. I had to apply for another loan in May 2011, so I did. A week later, this girl from Financial Aid said that I had to file again, and I did but she later told me that it did not go through. They dropped my classes and told me to file another form to get my two classes started, and it showed on the home page too.

At the end of 9 weeks, I got a call saying I owed them $465.00 or I could pay $35.00 a month after they got the money from the loans. I got another call from the first two boys listed above, saying I needed to take out another loan, and I said no I cannot because I am disabled and cannot afford to pay them at that time, but they just talked and talked and made me upset and nervous. I hung up on them, and after taking the last loan out and paying $35.00, I dropped out because of how they talked to me on the phone. They said they were right and that I was wrong so I never got any of that money back and the $35.00 I paid was to pay for some medications I was taking, which I could not get at that month.

Today, I emailed them just to see about getting back in. One said that they would be happy to get me back, but I had to take care of the two classes I dropped two days after I started in which I paid the $35,00 for 2 other classes wherein I just got one, so they are mad again.

The financial aid department with this school was absolutely terrible. I did not receive my Pell grant until almost a year and a half after I started school. When I needed to get a hold of someone from financial aid, it could take a week, and I apparently got signed up for a student loan I didn't need. I am still trying to come up with the money to pay it off. I am a Marine Corps vet and using my GI bill to go to school, and every BAH payment was very late, and less money than I should have been getting. One of these payments was so late I had no money that month for groceries and went almost an entire week without food.

Also, the education seemed like a joke. I was barely trying and doing extremely good. I felt like the school was a diploma mill. Needless to say, I left and now I am at my new school, doing great and whenever I need help from anyone there (including financial aid) I get the help immediately. University of Phoenix is a horrible school and thanks to them I got cheated out of a year of my GI bill funding. Thanks!

I had requested a Leave of Absence and it was granted for 60 days. When I went to my account to pay for my next class (as I am not eligible for Financial Aid for this class, working on doctorate), I found that an additional $5,000 was added to what I owed. It turned out that the UOP inadvertently denied my LoA request at first, but then realized their mistake and corrected it by approving the LoA. What happened is that they refunded all my loans that were used to pay for the previous taken classes and in turn, told me that I had to pay for it. They told me that they are trying to get the money back, but if they do not, I will be responsible for the money they refunded.

I was a student back in 2004. I had applied for financial aid. I had all of my documentation and I qualified for Pell Grants. After being enrolled in 4 classes, University of Phoenix came to me and told me that I owe them $2700.00 for classes. This was after I had been approved for all that I need, as well as using my GI bill for school. I have been in collection with them and they will not release my transcripts. Most state colleges will not let me attend without these. So, I am at a stand still because University of Phoenix will not get themselves together. This last spring, I hired an attorney and basically put a suit against them to have them remove the debt from my record as a false input to my credit. I won. Yet, they still tell me I owe this money. I suggest you do not use this university at all. They have not a clue what they are doing.

University of Phoenix financial aid department will say whatever they can to get out of giving you your Pell Grant. This has happened the 2 years I have been with the school and I let it go last year and am experiencing it again. I received an award letter and then my Pell Grant was distributed to the school on September 14. I was waiting for the refund.

I am now only being given $625 of the money. I am being told that the credit on my account (even though it says Pell Grant and I have the letter to prove it) was actually an error on the school's part from 2009 and they owed me $625. I looked back through all of my account history and nowhere do they owe me this money. They also changed the date of my loan disbursement, pushing it out 3 months (was supposed to be 8/9/11 and now 11/4/11) and because of this, I cannot pay my next 2 classes which the loan in August was supposed to cover.

I am being told that I will have to either pay out of my pocket or set up a payment plan. This doesn't make any sense to me because my loans are supposed to be paying for my school. I have never been more upset. Also, they will not return my emails even with questions. They are only calling me and I fear this is to avoid a paper trail on their end.

I signed a contract with them regarding financial aid and they are not withholding their end of the deal. This is the third time there had been an issue with money and they have tried to hold it or say it was not mine and in the end have had to refund me. This time, I fear that isn't going to happen based on what she is telling me.

I am a sophomore with UOP. It has been seven months and they are still holding my loans. I have passed my Math Course which the instructor gave me an F for and my grade point average is 60.8. My financial advisor told me I should not came that close and I told her I am not perfect. I passed it and they are still holding my funds and not only me, other students as well.

We are having several issues with loan agreements. UOP cancelled the master's degree program for Teaching and did not notify my wife. They agreed to let her change her bachelor's degree major and assured that there would be no financial increases. But a call today from a financial aid person states my wife must pay a $1,000.00 after each disbursement. We were not informed of this and the financial aid person stated we cannot apply loan for the $1000.

I went to see the school and possibly enroll into the IT program. I made myself very clear that I could not afford this school, unless I would have financial aid and possibly be covered by some student loans. The enrollment counselor assured me that I would be financially covered at least by financial aid. So, I signed the contract to enroll into school. On the first day of school, I came home. There was a letter sent to me from the financial department of U of P. It stated that I would not be covered and that I would be solely responsible for the payment of the first quarter. I contacted the school and basically got the runaround with no help in the matter at hand. So, I withdrew from the school after only attending 1 day of 1 class.

I've been a student of UOP for several years. I completed my AA and then transitioned to the BA program. I have carried a 3.0 or better GPA during my time at UOP. My education experience at UOP was positive until the end of 2010. Up to that point, my academic advisors and financial advisors were doing a great job of providing coaching and guidance.

The last finance advisor I was assigned did not provide any financial guidance and I was surprised to receive a bill for $8,000 from UOP. During the summer of 2010, I experienced a family tragedy that caused me to miss several assignments and ended up failing two classes. When I contacted Alston, he advised me that since I failed 2 classes, I needed to pay the balance due before returning to school. I'm not sure how my balance reached $8,000 since that exceeds the cost of the 2 classes I failed. I was advised by Alston that my financial aid had been revoked and any loans proceeds on my account were returned to the lender.

Now, I'm stuck. I do not have $8,000 and I cannot attend school. I asked if I could make payment arrangements and I was told that I have to let my account go to collections and that I can make arrangements with them, but bottom line, I cannot return to school until the $8k is paid. Maybe my previous advisors set the bar too high but Alston was a disappointment to me. I was not advised of the financial implications until it was too late to recover. I asked Alston for suggestions and he basically blew me off. I asked to speak with his supervisor and I was told they were unavailable'. I called and received a member of Alston's team and she simply refused to get me to a supervisor.

At this point, I have spoken to several people, been bounced around to several departments and then referred to University Science (collections). The person I reached told me that she couldn't find my records and would call me back. I'm still waiting. At this point, I am completely stuck. I'm 33 credits and $8,000 away from achieving my Bachelor's Degree. UOP promotes themselves as a university for the working adult. They say they will help adults reach their goals in life. That seems to only happen for a select few. I can't even seem to get a copy of my outstanding bill. No one knows who has my bill. Ideally, I would like to continue my education while on a payment plan for the outstanding balance. However, I've never been made fully aware of why I owe $8,000. Given my history with them, I'm surprised they would leave me in limbo. At the end of the day, money is the only thing the UOP cares about.

After enrolling in the Bachelors of Science in Management, and taking seven of the dozen classes that I needed to earn that degree, UoP refuses to file the proper paperwork with the Department of Education to get me the necessary funds to complete the final five classes. What is the problem with this institution? None of the people working there can answer a question. They are rude, cocky, and totally uninformed. I even went so far as to have a conference call with the UoP financial aid manager, the representative from the Department of Education and Direct Loans to have them explain to the financial aid manager but she still doesn't get it. None of us can figure out what her problem is and what UoP's problem is.

Don't they want to have their students realize their goals and add to the university's graduation rate? UoP is not responsible for repaying the student loans, I am. So why can't she fill out a simple form that can be obtained from any reputable, accredited institution of higher learning? Is it laziness, stupidity--or maybe the founders of this university are unconcerned about their students after they have them enroll. What a total scam. If there is a way to get in on the class action suit, please let me know.

I am going to this school and asked for proof of where my aid and loans were and she refused. I think they are stealing money.

I recently completed all of the necessary coursework for my Bachelors of Science in Nursing degree at the University of Phoenix, online. When I initially started, I was told that I should expect overpayment of my student loan because loan far exceeded the cost of my program of study. Knowing that I was nearing the end of my program, I contacted my financial adviser, Martha **, who informed me that I would be receiving money (several thousand dollars, in fact) directly from the loan overpayment and that I would receive this money provided that I did not continue my master's immediately.

A week later, I received a call from Janet **, an executive enrollment advisor, who called to congratulate me on completing my program and to inquire about me continuing for my master's degree in Nursing. I told her that I was going to continue but that I wanted to wait because, according to my financial adviser, I would be awarded the excess loan money provided that I did not register for class right away. Janet seemed to think that this was incorrect and wasn't quite sure about what I was telling her and offered to contact my financial adviser for clarification.

Another week later, my financial adviser calls me and when I told her about my expectations based on what she told me, she began to tell me an entirely different story, explaining that my loan was prorated and that I would not receive any excess loan money and that I, in fact, would owe $5.85 (Yes, five dollars and eighty five cents) in order to receive my degree and transcripts. I expressed my frustration with being told two completely different stories by her; however, she persisted that the latter story was going to be the case. To me, this seems like a fraud because of the misinformation provided to me. I feel betrayed by my financial advisor. I was actually counting on the extra money to help with expenses incurred from sacrificing work for school.

Same as the other complainants. They are starting to remind me of organized crime. They used my Grad Plus loan to apply it to my tuition and materials. They did not grant me living expenses, and the loan I applied for $10,000 which the government found me eligible, the University of Phoenix only approved $1,400 and said it had to do with attendance. They are the only University that calculates their attendance in this manner. They do not provide clear itemized summaries or statements. Some lawyer needs to file a class action suit. By the time they did whatever they did with the money, I am only receiving $5,000 for the first disbursement and will not receive the other until April of 2012. How do they expect students to live? They just nod and smile and politely brush you off with "that is our policy".

I have been enrolled at the University of Phoenix since October 2009. I started in the elementary education online program and I was supposed to graduate with my associates degree on 28 Aug 2011. On May 2011, I was told that if I graduated from the online program, the state of Missouri would not acknowledge 20 out of the 50 credits that I had worked so hard and paid for. And I would be better off to transfer to the UoP campus here in Kansas City, Missouri. So, I transferred to the campus and started my campus classes on 6 Jun 2011 because the financial adviser told me that if I did not start within 30 days of my last online class, I would be dropped from the financial aid part of my program (I applied for a financial aid with living expense).

I was also told that once I started my campus classes, it would take 60 days until I received my first disbursement. On 29 Jul 2011, I received an email saying that I would be receiving my first disbursement on 01 Aug 2011. That day came and went so I waited to call my financial adviser to see what was the hold up. She was not in the office but I talked to another person in the financial department. The person simply told me that my funds were on hold but my Pell Grant is still being processed.

I then called on 8 Aug 2011 and was told that it was my Pell Grant that was on hold and my other funds (my unsubsidized and subsidized loans) would be released on 11 Aug 2011. After that, I called my financial adviser on 12 Aug 2011 and she simply told me that my funds had a hold placed on them but they will be released on 25 Aug 2011. I looked at my school account the next day (26 Aug 2011) and my financial adviser tells me that my funds were in and they were processing them.

In my past experience, when I would get a disbursement, the funds would be in my bank account the next day. Then, on 29 Aug 2011, I saw nothing in my account. I tried to reach my financial adviser but she was nowhere to be found. I called the next day (30 Aug 2011) and I spoke with my financial adviser asking her what was going on. She said that they have pushed back my funds until 09 Sept. Mind you, this will be 90 days after I started my campus classes. I have talked to several people in the finance department at UoP but nobody can get their story straight. Nobody can tell me the reason for the delay and the day when I will receive my disbursement.

The finance department is the first people to remind me that if I do not keep my grades up, I will not receive any more financial aid. But I have sustained my grade point average and these people are not keeping their end of the deal. I recently spoke to Patty ** at 4:45 p.m. and she tells me that she has the whole department looking into this problem. She adds that if I had waited longer than the 30-day period of ending my last online class and starting my campus classes, I would not have run into this problem. Like I said before, the finance department told me that if I didn't start within 30 days of my last online class, I would be dropped. Also, I would still have to pay $8,000 for the classes that were not acknowledged by the state of Missouri. I am paying these people to advise me on what classes to take. The university will be the first one to get their money and if I default on my loan, it will affect my credit rating.

I have had the worst trouble with financial aid from University of Phoenix. I have not held a steady job in quite some time and have been attending over 2 years. Nobody ever keeps me up-to-date or gives me accurate information regarding how to go about the financial aid process. I have lived on my own for about 5 years and have been given many back and forths about how to best handle the situation and come out with the best outcome. As if classes at University of Phoenix are not already an arm and a leg, ranging around $2000 per block, I certainly cannot afford out of pocket. Even when they say I should receive money back, I have not.

I was informed that I was to receive a refund on my student loan and that I qualified for a Pell Grant. After telling me that it would be deposited into my account, the school applied it to my student loan instead. When I enrolled, I was informed that I could make payments as I so desired, but payments on student loans were not due until six months after I graduate. I am currently in my second year of obtaining an associate's degree holding an A to A-average. I desperately needed this refund as I have been unemployed for over two years now. These funds would have helped me with school supplies and living expenses. I did not think that Pell Grants were allowed to be kept by the academic institution. I feel betrayed and am angered at the same time by the false information I have been given. What the **, might as well quit. At this point, I am not sure if I'll even be given my degreethat was probably a lie, too.

I was fed the song-and-dance regarding financial aid. I began in March 2010. Got a small financial aid refund in April from private student loans. I was told I would get another refund in June. Every time I spoke with someone (weekly), I checked the status and reiterated that I had four kids to feed and a sick pregnant wife. I was the only income, and I would have to take more hours at work and work less on my schoolwork if I didn't have the supplementary funds. They assured me it was two or three weeks out every time.

Meanwhile, they received two loan disbursements that went straight to the UoP for the classes I had taken and those they anticipated me taking. They held $2000 of my loans for future classes, not releasing the funds to me. They claimed they couldn't, and had to wait on the government to disburse the Pell grant funds to them, first, and they would refund that to me. They also claimed that the government had not yet sent the Pell grant funds to them, which they had requested in March! I can apply at my local college on Aug 1 and have the money in hand on the 23rd. I call **!

During all of these, I couldn't get my financial aid adviser on the phone for anything. He never answered and never returned a call. On the odd occasion, I could get my academic adviser to call my financial adviser but this still didn't get me a call back. Just another vague "I really don't know, but I'll feed you the usual line" answer.

Finally in September, we simply couldn't wait any more. The baby was due at the end of the month and I was offered double hours at work and had to take them in order for me to take the week off when the baby was born (we have no family or anyone else to help with the kids). My school work suffered and I just barely missed the 2.0 I needed in order to be financial aid eligible. UoP insisted I retake the class in late October on my own dime ($1200) or they would charge me for the class. We still hadn't received another dime in Fin Aid in over six months of me taking classes, and there was just no way it was going to happen. I told them all these and tried to explain, but they obviously saw the well was dry and no longer held my hand on anything. The account was turned over to their internal collections within the week. Three days after I told them that I quit, I got the letter saying the Pell grant had come through. How convenient.

I am a new student at the UOP. I started classes in May. Prior to my starting classes, I was proactive and submitted all my information for financial aid. I actually submitted everything before I started class.

It is now August and I keep getting the runaround. I have been giving four different disbursement dates. The latest statement I submitted everything too early and the system is confused. Really? Is that the best they can do?

I know my money is at the school and it is frustrating for them to play games. I want to transfer but I am not sure how to do it. We (all the students) need to form an alliance and get this problems fixed!

Run, don't just walk away from University of Phoenix! After many phone calls and continued emails, my friend and I decided to enroll in UOP. This was the biggest mistake of our lives. I explained to the enrollment counselor, who used to call me every week to see how I was doing and then one day disappeared, that I was caring for my mother who is 105 years young and my friend explained that he drove a tractor trailer and could not always access a computer.

Well, let's just say that the first several months went along without any problem. Then there came a time to receive funds from our account, I received mine, but for some reason my friend never got his and when he started checking with his financial adviser, he was told that the fund were coming. This went on for two months and every time he called he could not reach his financial adviser. Finally one day he called his academic adviser and was finally told that his financial adviser was no longer with UOP and that his funds were coming. The next thing he knew, he was not responding to his discussion questions and that he was falling behind in his classes.

So, one day I actually watched what he was doing and when he went in, there was only one person listed so he responded to the instructor and replied to one classmate. He left at 3:30am for an assignment and he would be on the road for 4 days so when he returned, he opened his classes and with 28 students in the class, only one more had responded and with his respond that made it three. He responded to his classmate as well. Guess what, he received a call from his academic adviser asking why he hadn't responded in the class and when he told him that there were only two people to respond to and that he did respond, the adviser scolded him and told him that he had to respond. To make the long story short, he still has not received any funds from the school, they placed him on academic probation and told him that he had to pay to retake the class again because they failed him for not participating in his class. I think this is a bunch of ** ** because none of this started until he questioned them about his money. Let me tell you what happened to that.

The financial people told him that it appeared his money had been taken and that they were in the process of investigating the matter because he appeared to be one of many and that one they finalized the investigation they would release their money. Now, that is **. They should have released his money and went after the person or people who was stealing from the students, that is code of ethics.

As for me, I was also put on probation and I was just recently told that I could not take classes again until January. I am old but I am not crazy, I'm sure not anyone's fool.

University of Phoenix is a school that makes their money from students and the federal government. The more they can charge, in any way they can, they will. They will place charges on you that you don't even realize it's coming. They they hold onto your money and give you what they feel you should have. I will say this, before signing up to any school online please check them out completely. UOP is a money maker and scam all rolled into one. You will get a degree but at a huge cost. I figured online would be better for me because I did not want to be a 60+ female sitting in a classroom with a group of youngsters and the time element is attractive, but all in all, I feel that at some age, people really need to consider what is important. My mother is very important and being here if something happens was more important. UOP doesn't care about you or your families or your dreams, their money is their god and that's what's important to them.

Again, I will tell you, run, don't just walk away from University of Phoenix!

My daughter has been enrolled in the University of Phoenix for two years. She and her two children live with us. I have never seen such a worthless FA department. She qualifies for all financial aid and loans plus Pell Grants. It has now been 1 year since she has any income from that worthless place! It is always the same story day in and day out. It will be in your account tomorrow and guess what, tomorrow never comes! Last week they put the routing number where the account number goes and vice versa. Also she had been waiting for a check for four weeks now and guess what, nothing!

How can this department hire and keep these people? I could go on and on with out experiences but why bother? Nothing ever changes and tomorrow never comes!

Well, University of Phoenix likes to hold on to student loans. It has been a financial nightmare with this college. They have removed my military discount on several occasions. I have had to fight with the financial department to get them to do anything.

I started UoP-Axia College (online school) on 12/08. At first, everything was great. I did not really start having too many problems until this past year. It all started when I filled out last year's FAFSA. My parents had finally been released from their bankruptcy and ended up getting approved for a Plus loan. My parents did not want it taken out but the school did that anyway, and I made up the difference with federal student loans. An individual at the school messed up and had my federal loans assigned as unsubsidized instead of subsidized. Instead of catching this problem in a timely manner, it went on through a disbursement and until June of this year; When my financial advisor changed and then I got a phone call saying that I had been over awarded on my financial aid and the school was sending $2000 back to my lender.

I told them that was unacceptable and that they needed to fix it and make it right. The school told me that they can not fix it otherwise, they will lose the ability to offer student loans. Well, I called my lender yesterday to find out if there is anything that I can do. They told me that so far, they have only received one thousand. Now I know this does not seem like a big problem, but I am getting told that I have to come up with almost a thousand dollars so that I can take the last class I need for my degree.

I called my financial aid advisor as well as the processing center to find out what happened to that other thousand dollars and I got two different stories. My advisor told me that it was canceled (not possible due to the fact that they had the check (one check) since at least march) and the processing center telling me that they do not know what happened to it. After having 51 credits for an accounting degree and having learned about the SEC, FASB, GAAP and fallouts of scandals, this got me thinking. After reading everything on here, I think that school needs to be audited for some kind of fierce.

Now, I own up to the fact that in almost three years at this school; I have failed two classes due to the fact of moving, dealing with internet losses and plain disillusionment with the establishment. Now that they have messed up my financial aid so much, I will not be able to come up with the money that I need to take my last class for my degree. I am unemployed, I have not worked in almost five years and my boyfriend and I live almost paycheck to paycheck. I do not have the ability to come up with a thousand dollar. Had the school not messed up with my financial aid, I would not be in this situation because I would have the funds to pay for the class.

My daughter is on her 2nd year of online schooling. She has never received her money ever on time, they have excuses for each time. It has now been a year since her last deposit. June 10 was to be her next deposit and it is now Aug 2 and nothing yet, each time there is a reason.

She and her two children live with us and I am disabled and we have to support them as well as ourselves. I can not understand how this university can keep doing this not only to my daughter but as well as to other students.

They are not disbursing checks as suppose to. I am following their attendance rules and regulations, and they will not even release my transcript either. They have been giving everyone the runaround about monies that are supposed to have been disbursed to their students.

I attended the University Of Phoenix in 2010, my overall experience was horrible. My fianance advisor took 4 months to set up my finacial aid, claiming that someone other than her was at fault. I personally called the finacial aid department and was told by them that they had done everything they needed to do and that it was up to the schools finacial advisor to continue the process. I spoke with them several times. When i would call and was able to get ahold of my finacial advisor, she would blame it on them.

Finally i spoke with my advisors supervisor several times and after four months resolved the issue at the schools end. Nine times out of ten when i tried to contact her or anyone else on the matter i got their voice mail, and most of the time never recieved a call back from them. The instructors were very unhelpful as well. As a result of my finacial advisor messing up my finacial aid i was not able to continue online classes, as i was waiting on it to come through to help pay my rent, internet service and pay for a computer.

Now I am able to go back to classes and continue my education but, the University of Phoenix is holding my transcripts and will not release them to another college, because they are charging me for classes that i had to drop out of as a result of the matter with the finacial aid. I have tried several times to contact the advisor at the University of Phoenix and left messages just recently, with no reponse back from them.

After notifying the University's management about the enrollment advisor's fraud of the Federal Student Aid forms I was subject to threats of a Student Code of Conduct violation. The enrollment advisor at the University instructed a prospective student to falsify his financial aid application to reflect he signed up for selective services when he did not. This would render him ineligible for aid but the enrollment advisor, knowing this, told him to mark yes. After I informed her of his bragging about what she did she went and had him rejected for enrollment and the cover up began. Now I am being harassed and threatened by the University.

The school got paid for my classes during the first week of April 2011. My portion was due to be dispersed shortly after. It is now the middle of July and I still not have received my Pell grant. My portion was on-hold for re-calculations and administrative holds, for no reason. I was told on yesterday by Randy, one of the administrators, that it is a glitch in the system on one of their AE screens that holds the money and will not release it. I made a suggestion to get the computer program fixed. I explained to him once again, just like all the others I had spoken to, how unfair and hard it is for me, attending school without these resources.

I feel that the school has gotten their money and they do not care that they receive money to help me. Everyone at the school has made promises to me to try and override the senseless hold to my account, but to no avail. As of today, still nothing has been done. I am supposed to start a new class next week and that means that the school will need to pay for that class out of money that's being held. I wonder how they will manage that when they can't give me my money. Funny, huh? I have called and tried to get phone numbers to people in-charge to no avail. I have sent each of them e-mails and requests to release the hold. Is it going somewhere?

I was approved for financial and student loans and was not sent Pell grant money! The institution stated that my loans were still being processed and would receive the balance after 90 days. Realizing something wasn't right and my son staying with me requires more money, I investigated further.

A Carol ** stated the prior reason for delaying my funds coming to me was due to a clerical error and the Pasadena branch of University of Phoenix neglected to inform the financial services that I was requiring more loans! So, the university is holding the money that arrived at University of Phoenix. The Pell grant arrived at University of Phoenix on June 10, 2011.

This was not a flaw in my procedure but a tragic mistake by the university where I paid so much money to already. In the meantime, I am struggling to put food on the table.

I was a student in 2001. I was told that I did not qualify for a Pell Grant even though I was a displaced worker (I was laid off, over 40 & the custodial parent of 2 boys). I applied for and was granted a Stafford Loan.

I returned to work later that year but kept up my studies. In September I informed my advisor that I would be unable to take any classes in Nov or Dec because of work, per UOP policy.

My Stafford loan is paid off, however, now, 10 years later, my account is on hold because UOP records indicate that I have a balance. I have been trying to rectify this but keep getting transferred from department to department to supervisor to disconnection. Now it seems that their records show that I either did not pass a class or I withdrew from the class (depending on whom you talk to). This process has been very frustrating for me. I feel as if the UOP is giving me the runaround hoping that I will drop the matter. NOT GOING TO HAPPEN! Please help.

Oh, I almost forgot, the last department I spoke with, COLLECTIONS SCIENCE, cannot find a file with my name, ss# and IRN. There are 2 others with the same name but different ss# & IRN.

After speaking in great lengths over a period of days with Kara, the enrollment advisor, I was informed that it would cost me approximately 3,800. after financial aid to attend and complete my associates degree. Then after 3 days of class I get a call from Brett saying it will cost me about 12,000. after any financial aid to complete my associates degree.

I think it is funny how they do nothing with your financial aid until you have started your classes. I believe they do this to stick it to you. I told him he was crazy that I had asked Kara several times and she told me every time the same thing. "It would cost me about 3,800. for complete receive my associated degree, that included tuition and books." NOT 12,000. So now I getting a bill for to cover the 3 days of school.

I have a story that tops anyone else's hardship story. University of Phoenix really did it this time. If I die from stress, please remember where it came from. I have been waiting for my grad plus loan for 4 months. I was given a very hard time and finally I was approved, I thought.

I was certified for the funds and given a day that it would be dispersed. Finally, I made it over the hump, I thought. My disbursement dates were October 12 and November 25 of 2010. Boy, was I relieved. I could finally pay my rent, pay my car note and take care of my boys. I could finally buy the computer I was so desperately needed. Well, guess what. I was told on October 27th that I was denied because the financial aid office did not send in the paper work on time and they ran another credit check for a new case and I was denied this time. Can this be real? Well, I spent hours crying to the point where I feel sick. I have no way to pay my rent. My children and I are going to be homeless and I am definitely going to lose my car. We are barely making it food-wise. I feel like I am going to have a stroke and this is why I am saying that if I die, blame it on the University of Phoenix.

I am a single parent with three boys. I could not afford to go to school without financial aid. I would have never gone if I thought for one minute that financial aid was going to be a problem. I told them this from the beginning and they insisted that I start because financial aid would help. The University of Phoenix had no problem getting the portion of my financial aid to cover my tuition, though. That is all they cared about: getting paid. The financial aid for my tuition was there a week after I started, yet it took them four months to grant me a grad plus loan and deny it.

Direct Loan said that they ran another credit check on me four months later and denied me. It was my financial hardship of starting this school that caused my credit to change. I suffered waiting for this loan and I suffered because I chose to study over going to work. That is what I should have done. The ** with school. Go to work.

I am emotionally stressed to the point of feeling sick. Without this loan, I am going to lose my house and car. My children are going to suffer even more. I was approved for this loan and I have the papers to prove it. I was given disbursement dates. How can this school do such a thing to a person, especially a student?

I talked to Peter, the supervisor at Direct Loans and he asked me to send in a copy of my credit report so that he could try to overturn it. This is a nice gesture but I expected this loan on the 12th of October. So did the landlord and the car notes. I need an advocate or a lawyer because if Peter does not overturn this decision. I will sue for emotional distress, breach of contract and physical damage. I will also sue for child neglect and abuse because this is exactly what they have done to my boys. I also want the charges that I have incurred in this school to be reversed because they did not keep their agreement and caused me grave hardship. This can not happen to anyone else. It is too painful.

July 23, 2010, I was informed that I had been selected for verification and that the university would need a completed verification sheet, copies of my 2009 taxes and a spouse's taxes. I did inform them that I was not married. I have Chuy at the university to fax the copies of my taxes and the completed verification sheet signed. On September 21, I emailed Daniel letting him know that I went on the FASA website to check my 2010-2011 status and informed Daniel that the website was only showing my 2009. Daniel was no help. He informed me that I could try the FASA help line.

On September 27, 2010, the Financial Aid office was requesting a High School Diploma, reason being they stated that I did not check the box High School Diploma. I asked Daniel why they did not use my 2009 application for financial aid, that nothing had changed. Daniel informed me that they could not but that they needed a diploma. I contacted my high school and asked if I could get an Official Transcript for the year I graduated in 1972. They mailed it to me and I took it to the school because Daniel said that they had to have it. I left the envelope with Lori at the front desk and asked that she delivers it to Rebecca, the manager at the school. He had started to ask me for $90.00 for my Biology class and I asked him and my academic counselor why this was needed. I thought my financial aid covered all resources for my classes. Daniel informed me that the information was needed before my 10/18 other class starts or I would need to make other financial arrangements.

Now, I had sent all documents that Daniel and the Financial Aid Office requested. On 10/11/10, I was informed by email that my financial aid file will be deactivated and is no longer in process, that I should make other arrangement. I forwarded the email to Daniel asking what else is needed. He said to disregard the email, that he was waiting on his manager to review the documents. On 10/15/10, I received an email from the Financial Aid Office stating that I had been selected in a process call verification and that they would need a signed and completed verification sheet with all members in my household listed. If I am a dependent student, they would need my parents' signature. They are requesting that I resubmit an updated independent verification worksheet to be re-signed, re-dated to current date. The household section of the worksheet should be updated to list all of the people living in your household before the document is resubmitted.

If the household information that was submitted on your previous Independent Verification Worksheet is correct, we will need you to complete and submit a signed and dated statement clarifying this instead of an updated worksheet. I have complied with every request from Daniel and the University of Phoenix. I am 54 years old and both my parents are deceased. I would think they could have gotten all information from my previous 2009 application. All I want is a degree in Human Resources and had no idea that the university would send an individual through all of this being that everything was approved by the Department of Education. I feel that if the Department of Education found that additional information was needed, they would have contacted me about this matter.

Unlike many of the other complaints I have read, I have had a good experience with the school until now. My financial adviser and academic adviser have been at my beck and call, and contacted me on a regular basis. The thing that has upset me is this year's financial aid/grant money. Last year, I was awarded the full grant (which I should have been for being a single mom receiving no support and making pennies), and this year I anticipated receiving the same amount around the same times because nothing in my life has changed.

The extra money has really helped me out while in school. I work up to fifty hour weeks to make ends meet, and still get a's and b's, though I have received a few c+'s. Sometimes I just get tried. Anyway, I have been getting the run around about my Pell grant this year, and should have received the money last month. After receiving no information other than it was still processing, I was told that all the students receiving financial aid are now eligible for more grant money so they are reprocessing everyone one's applications from 09/10 and 10/11, and the process would take even longer.

This is unacceptable. There are students like me who rely on this money, or at least the information of a definite time they will or will not receive the money. I have had a pretty flawless experience with the school until now. This is not my first time in school. I attended a large and well established 4-year university right after high school, and do not think the University of Phoenix has sub-par curriculum, but am starting to wonder about all the whispers I here about the school. I am a firm believer that is many people say the same thing about you, and then it's most likely true.

Like many other students that have gone to University of Phoenix, I am quite unsatisfied with them as a school after several mistakes made with my financial aid and the clear lack of support I have received from the school to remedy the situations that arose from their own inadequacies.

I am stuck now going to this school with only a few more classes to go to get my bachelor's degree but I feel like it was a huge rip off and I really wish I had gone to a different school that might have given me a better education and was actually worth the time and money. This school seems to hold back on the federal grants that you should be getting and forces you to get the full amount of any student loans available, then they hold that money too for as long as they can. I think they are a scam and if someone starts a class-action lawsuit, I want in.

I'm pretty sure that I lost thousands of dollars in federal aid because of the mistakes they made for my PELL grants in 2009 when I went on a leave of absence due to giving birth in July of that year. I have documented all the issues I've had with the Financial Aid Department and strangely enough, even though I had problems with them last year, which I was told was related to my leave of absence, this year I'm experiencing problems again and I haven't even taken a break, keeping consistently good grades, and made conscious efforts to communicate early with the Financial Aid Department regarding my expected disbursements.

I am very unsatisfied with this school and even though I got one of my best friends to enroll there last year. I don't think that I will recommend them ever again.

When I initially decided to return to college to complete a Master's level degree, I did an extensive amount of research or I believe I did. I called various universities and asked multiple questions ranging from tuition cost to transfer ability. University of Phoenix was where I decided to go.

First, my academic advisor was switched multiple times then my financial advisor was changed also. I found the professor teaching the course to be biased and grading papers based on personal desire of writing style. I had been checking with my advisors consistently in regard to doubling up my last four classes. Making sure this would not affect my financial aid. This was a conversation I had on several occasions and I was re-assured by both financial and academic advisors that this was fine and would not have any effect on my financial aid. So I doubled up on my last four courses taking two classes at a time.

I was able to walk in graduation ceremonies on June 15, 2010 but I did not complete my last two. The following Tuesday, I contacted UOP to request my diploma. I was informed that I was not considered a graduate because I had a balance on my account. I contacted my financial aid advisor and she informed that yes there was a balance because I doubled up classes. Apparently, my financial aid was returned to the lender because doubling up had an effect on the amount of weeks the loan was formed for. I received an apology and I was told I could make a payment plan if needed. Then I was put on a roller-coaster ride with one excuse after another. All were lies, one advisor was checking into the situation. I was never getting return calls.

Finally, two and a half months later, I contacted my financial advisor and informed her that I was going to file a suit in court naming her and my academic advisor as primary and as employees of UOP for the balance on my account plus damages based on their false information given to me. A few days later, my financial advisor contacted me to inform me that she felt responsible for half of the balance and was going to pay it herself. I asked who is supposed to pay the rest. Upon making a follow up call with the head of the financial aid department and explaining my plans on moving forward with legal claims, all of a sudden, my account was at a zero balance. Then I explained how holding up on my degree and transcripts have affected my ability to pursue employment.

Well, three months later, I received my official transcripts by UPS. And a few days later, I received my diploma by UPS. But the fact remains, they have an obligation to the damages. I am still considering seeking damages in court. I am praying I am able to obtain my state licensure with this degree I have obtained. How can a university such as this have individuals working with students giving misleading and damaging information. I would love to know if anyone has started a lawsuit.

I started my bachelors in Business back in May 2009 and from the very beginning, I was told I had full financial aide and would have to take out loans. I received a small discount for military, but that did not amount to anything. After I passed the first class, i was told that I was not financially able to start and therefore was a week late into the next class and behind. That class, I got a D-.

The next class, same situation--and they told me that the financial aide supposedly got ** up because they cut me a check for the remainder of it and I was supposed to give that back--$1,200 + $800 for the class I didn't take yet because they were late. I finally started 1 1/2 weeks late and was so far behind that I failed it.

Now that I said I withdrew, I am getting financial aid and loans again. I talked to finance and they told me that they would get back to me the next day. She said that I should not owe any money because they received their portion, and doesn't know why they had me owing. But that was 3 days ago. I have called her 8 times and emailed her--no response back. Beware of this school. They like to take money from you even when you don't have it.

University of Phoenix keeps delaying my disbursement of my Pell grant. I talked to other students who said that they were told the policy of the school is that you are supposed to get your disbursement after every 4 classes you attend, which I have done and now, they are telling me to wait 3 weeks more till the end of the month. By then, I will be into my 5th class. What the heck is going on? I don't like the way they do the billing, very confusing to the average person to understand. I think they make it confusing on purpose so that no one knows how to understand their accounting and therefore, cannot question the weird accounting practices of UOP. I feel like my counselor is just lying to me, she doesn't sound sincere and she sounds like she's only interested in the commission she's going to get for keeping me enrolled.

I have completed 3 blocks of classes. I began another block on Aug. 23. I was contacted in July 2010 to fax my signed tax forms and financial aid worksheet, so that I could receive my grant and loan by the time that school began. I immediately sent the requested forms. On Sept. 01, 2010, I called my financial counselor to inquire about my pell grant, because I saw that my loans were already disbursed. I was told that because my classes started in Aug. that I would not receive a pell grant. I was upset because I feel that someone could have informed me of this before I had to take it upon myself and call.

I am now trying to withdraw, but have been told that this may not be what I want to do. I feel as though there are some fishy things going on, because most of the questions that I asked, I only received the statement, "Government funds are not guaranteed". That is correct if the government denies you, but when they approve you, that's not the government's fault. It's the fault of the person that's withholding your money.

This has caused me economic damage because I now owe more money for loans, when I could have received a grant and taken out less in loans. I lost my job in March 2010 and that's when I decided to go back to school. I had no idea that I would be going through such things. I have defended this school with family and friends, but I guess I was wrong. I really don't want to conduct business with this institute any longer. I want to continue my education, but I don't know how, due to withdrawal penalties.

Last February I contacted my financial adviser regarding my disbursement of the remaining financial aid and Pell grant money. I told her I was planning to move from Wyoming to Colorado to help out family. I was told I would be receiving over $ 7,000 by mid March. In the beginning of March, 2010 I called again to double check what I had been told. I was assured that the information I was given was accurate and to go ahead with my move. I used what I had in savings for the move expecting the money I was assured would be deposited into my account would be there as promised.

When the money never showed up I called again to see what the issue was. It took multiple calls and e-mails to finally get a response. I was then told that I had a new financial adviser and that the old one had been mistaken and that the money I was supposed to receive went to pay for my remaining classes. Since I graduate in October 2010 I could see where that made sense. I explained I was assured that money and now I had nothing left because I used what I had in savings for the move. I went instantly in debt about $2,400. I was assured that my remaining classes were paid for with the remainder of my Pell grant and my financial aid.

Now I am being told I owe the school for the class I am in now and the previous class because my financial aid and grant money did not cover it when I was told several times previously it had! Now I am being told my next couple of remaining classes are not covered either and was asked to reapply for more financial aid! I asked for a detailed statement detailing how much money the school has received on my behalf and where the money was spent or how it was used. I have to receive that statement! I reapplied for financial aid as well and have yet to hear the outcome of that.

I only have a few courses left to finish my degree and I am worried I may not have the financial resources to do. I was told on several occasions that all of my remaining classes had been covered with the money I was supposed to receive from the school in March, and now I am being told that is not the case but when I ask where the money went I get no response! I too would like to join a class action suit against the University Of Phoenix and I would also like to warn others not to attend this school! I am in collections for unpaid bills because of the money I was told I could count on from the school never coming in. Also now I am in debt to the school because the money I was told I would be receiving actually went to pay for my remaining classes and that turned out to be false as well. So where did the money go? I have asked and they have ignored all requests for detailed statements.

In April 2010, I decided to look into going back to school. So, I filled out my application for free financial aide and was awarded $5.350 in a Pell grant. The first school I applied to made me feel a little bit uneasy when I seen their graduation rate 15%, so I called the University of Phoenix. My enrolling councilor Deborah ** was very nice and guided me through the whole enrollment process which sometimes took hours on the phone due to me having some computer issues. She had a lot of patience. During my enrollment I told Mrs. ** my situation in life so I will share with you my story too: I was a stay at home mother for years and due to my daughter's father and I separating, my daughter is now living with my mother until I am financially stable enough to support my daughter and myself. I was with my daughter's father for 10 years and during that time, I never worked or attended school. Currently, I do errands for a 90-year-old man and work for him in exchange for a small one bedroom mobile on his property, and I am without any income, and have no transportation.

I explained to Mrs. Womack that I wanted to attend school for Accounting and she said, "Then what you are looking for is an Associates of Arts degree with concentration in Accounting." She then explained it was a two-year course and around $8000 a year. I then applied for a student loan and due to my financial state to help pay for internet and survive, I maxed out my student loan and was sent a letter for my disbursement dates being May 19, 2010, and August 30, 2010. On May 19, 2010, I received my first disbursement as I was told and contacted my financial advisor Serena ** and asked if I should fill out my financial aide application for the 2010-011 school year and she said no we will do that in August.

So, a week before my second disbursement I called Mrs. ** on the phone to inquire about the 2010-2011 FAFSA application, and to change my disbursement to direct deposit. It was then that I was advised by Serena that I would only be receiving something like $25 disbursement and I should apply for another student loan. I was just beginning my third semester and Serena explained that my academic year for my loan was April 2010 to August 2010, and it was the beginning of a new grant year. I asked what about my second half of my Pell grant, what happens to this money and she explained and then got her manager on the phone to explain.

Her manager explained to me whenever I got around to sending the grant paper work in which should be around eleven days from now, and because we are now in a new grant year we send your second half of the grant back. She then asked, "Do you now understand?" I then replied, "Yes, I do understand because I started school when I did I screwed myself out of the second half of my grant and you are going to keep it." Her reply was, "We don't like to put it that way." I told her that there was no way I could pay my internet bill or pay for Microsoft Word program that was needed for school and I had recently been using a trial that Mrs. ** referred me to and expired in three days from now.

Serena's manager then replied to me, "$2,675 will not pay your bills for any length of time and money in hand is money spent." How long did it take me to spend my last disbursement? I do not know what to do I don't have any money, and now the school is keeping my second half of grant disbursement and using title Federal IV for their excuse. I believe this is unfair and they never had any intentions on meeting my financial needs. This school does not have any care in the world about your financial needs, they just want you to apply for another loan and more financial aide. I want University of Phoenix to disburse my other half of aide to me or use toward my tuition.

I feel this is a complete scam and now that I have built a little self-esteem back up, I would like to know who I contact about these issues. I believe this is very wrong of the University. How can they be allowed to keep half of my Pell? I reviewed Title IV and it says any student dropping out or that does not meet attendance meaning was not going to continue to attend to meet the requirement for the complete year. If anyone can advise me on who to speak with on this matter, I would greatly appreciate it. This school is in it for the money.

Promised financial aid disbursements and now, I'm into my 3rd class and I keep getting delays and lies. I now have a balance of over $5k that is due and I have yet to receive any of my Pell or student loan disbursement funds. Eviction, car repossessed, electric shut off and no cable. I rely solely on my financial aid to carry me financially to get through school.

I have been enrolled since 2008 at University of Phoenix. First of all, the academic counselors switch so often you can barely keep track. When you do have an issue, you have to take the time to explain what the last counselor knew. My issues started first with financial aid. They were to keep a certain amount for my last two classes and then didn't. So, they sent me a bill. I had already paid the excess refunded to me to my lender. Great! $2,200.00 being requested out of my pocket. I was also told that I could test out of classes saving me time and money.

Unfortunately, I was told these 5 months before my expected graduation date, I had passed all of my English and Science classes required by paying full tuition for the class and spending 9 weeks completing it. All I had left to try was the Math CLEP and because of the last minute information about the class, I only had one shot at it. You can take each CLEP test once every 6 months. I took the CLEP test for math and was told that I have passed because all I needed was 50%. My score was 44 out of 60. Even though I had it in writing that I had passed, I received a letter 6 weeks later that I had failed and would not be receiving my Associates Degree.

Keep in mind, at this point, I had been told I had passed and had my degree and I had told my family and friends! So, I settle in with the fact that I would have to take these last 2 Math courses to complete my degree. I was told that I could get funding and last Tuesday, I received a letter confirmation that I had been approved for financial aid. I opened my mail tonight, my classes start today, and receive a letter dated last Wednesday, 1 day after I was approved from University of Phoenix stating that my aid has been cancelled! This university is absolutely ridiculous and I am furious at yet another screw up on someone's part!

As a side note, I have had no issues with the classes. Unlike some reports I have read, I spend an average of 6 nights a week, minimum 2 hours each, online. I find the classes challenging though I think some of the teachers go a little crazy with the grading spectrums. Lesson learned, do not say you are good at a particular subject, the instructors seem to try to prove you're not after statements like that.

I was told I had to pay out of pocket for a class I did not pass when I know Financial Aid allows you to retake a class twice as long as you maintain a 2.0 GPA. I also have a $200 balance on my account for a class that was dropped.

I enrolled at the University of Phoenix online courses in August of 2008. When enrolling, I was told that the cost to receive my degree in Administrative Health Care would cost me $9,500. Well as of August 2010, I am 20,000 dollars in debt due to the loans that I was given I don't know how I received so much because I only applied for a loan for the total amount of $9,500. I also applied for the FAFSA grants.

While in attendance at the online university, the amount of each class has went up significantly as well as the cost of the online course materials. I feel as if I was conned into enrolling as well as the amount that it would cost me to receive my associate degree.

I am not being allowed to continue my education because of the incompetence of FA counselor in Tennessee before my transfer to NC. They are very rude and unprofessional and also have no answers or steps for me other than top send a check for the total amount before returning to class is even considered. I am more than half through with obtaining my degree and really need help in finding out who to speak with about this matter. Thank you in advance for your help and cooperation.

I was continuing education at this school. I filled out all of the information for this school including my loan information. At first they told me with my loan and financial aid that I would have enough to cover tuition. After the first day of class, I dropped from the course because it was the same course I had taken at another college that transferred over. But they still made me take. Once I dropped, I received a letter saying that I owed the school 320 for the one day of class. They told me that my financial aid did not go through. I don't see how that was possible when I have been getting aid for as long as I have been in school, and they also told me that my loan was not approved, but at first they said it was. I had a confirmation and everything that school is a scam and its not worth anyone's time or energy.

I have been working with an enrollment counselor from the University of Phoenix for approximately three months. Dealing with the early morning calls (even though I had asked them to call later), the calls to work (which I requested they not do) and a load of faxing and emailing. I had done pretty much everything they had asked to get enrolled in their school for a degree in business. I filed for an extension on my taxes due to legal reasons. When the enrollment people and the financial people found this out, they started to ask a bunch of questions. One, they wanted to know why I filed my extension and another, what legal issue I had. I explained that it was not bankruptcy nor was it anything that had to do with moral turpitude. The enrollment counselor stated that I had nothing to worry about, everything was gonna be alright.

A day went by and I received a call from the financial guy and he stated that I have to give them my tax info, that it was a requirement from the federal student aid department and title 4 funding. I asked the financial guy what statutes state that they need this, he said he did not know but my tax info was required for title 4. I called the fsas people and spoke to them numerous times and they stated that it was not a requirement, that they have my info and that the only thing they needed was to know that I had been approved for funding both through a pell grant and loans. I explained this to the supervisor of enrollment and to the supervisor of finance. Both of whom stated that they were each other's friend so they would have to team together.

This school is a for profit school according to the financial supervisor so I'm sure they're going to lead you to get loans instead of grants. I now have to pursue other schools to get my degree. I have lost sleep due to their phone calls and almost a relationship with my spouse due to all the personal info they have requested.

I enrolled with UOP in November 2009, failed one of my first two classes so I did a retake and passed that class as well as the next two classes after that. And now, I am into my 5th or 6th class and thought that my financial aid FASFA was all taken care of. I was with Sallie **** lending and had no problems until recently the government took over all federal college funding whether on campus or online. I am an online student busting my ass for my good grades, etcetera. I even call my academic advisor. Fortunately, I haven't had any issues with contacting him, Seth ****. However, like other posts that I have seen on this site, it seems that the normal complaints are all boiling down to merciless treatment with financial aid.

I really want to get the answers this week ASAP and be able to graduate soon, next summer in 2011 and then continue my education with CTU and a BA in Network Administration. I am currently taking my AA in the art of Information Technology with UOP. The nightmares about this University of Phoenix seem to become a reality. I called Rhea **** for answers about my financial aid and she said, "Oh, I will call you back. Blah, blah, blah". "Oh, I was out to the office due to family issues. "Blah, blah, blah" "Uhm, okay you could have your co-worker call me or your manager." Gee, I thought my financial aid was important, I guess not. So it's coming down to after the 29th of this month of August, 2010, if this bullshit with UOP continues, I am so dropping out of their university and demanding an immediate transfer over to CTU.

University of Phoenix is holding on to my Pell grant money and whenever I call to speak with someone I get a different story every time we don't have the funds but when I call the Department of Education concerning this issue they have given them the funds so I'm trying to figure out what's going on with them. Why are they saying they don't have the funds! I really think they're taking the money.

I paid to take an admissions class at the University of Phoenix and went through the 6 week workshop for MS in Counseling. I was admitted and enrolled in the program. Much to my dismay, I had a hard time reaching advising and did not have anyone acting as my financial aid liaison for months. Long story short, I racked up a bill got approved for financial aid and kept going to school.

During my experience, I was struggling with cohesiveness in my learning team (which they require) and could not get advise from any of the professors. As a matter of fact, one professor rarely even showed up for class. What was I paying for? I emailed and called and never got help from the university. Then when I was forced to try to withdraw, I was not told of the consequences and then lost my financial aid unless I retook the entire course. Isn't this legal extortion? Now my aid has been sent back to the government, they will not return my calls, I have a huge bill and a wasted year behind me. I did have one person offer to help me in the financial aid department, but an hour after I emailed him my documentation, he conveniently did not work there any longer.

What kind of higher institution is this? A lesson for sure in deceit but not in decency!

I enrolled into the Jacksonville campus. David ** told me I was approved for 9500 dollars in fed loan money and I could start classes early. He told me that the financial aid was going to be sent within 130 days. It was sooner than that. He also told me that half of the whole amount was going to be sent to the university and the other half (which would be 2210 dollars) to me to help out in school supplies, which I needed it for that reason only. They took all of the money and sent me 300 dollars and said they applied 21 hundred to classes I haven't taken yet. I understand applying the first half to the deferred classes that I have been taking already, however I feel like I was lied to and deceived about getting the money.

If I had known then I would not have signed on the line. I am trying to get an associates IT information technology. I am currently taking classes that do not have anything to do with that field and I started questioning it myself. I'd like to know if there is a way to withdraw before the second block starts, which is two weeks away. I would like to know if I can get the money that has been applied to my second block, which I will not be attending back so I can go to a school that starts me off with first day hands on training in the IT field. I am in fear of them taking the loan money that I could use at another institute and me still paying it back. I didn't know that this college was like this, I was filled with false assurance and have paid 2200 dollars on two classes that I learned in high school and possibly having to pay for two or more that I will not be taking. I feel humiliated and like a fool.

Antionette is souppose to be my finincial aide advisor. She's is a liar and she always puts me on hold when it comes to me trying to get an understanding in what she is doing with my grants and other issues. She received my grant disbursement on the 15th 16th of this month. She was to disburse my funds to me 7 days later, she emailed me yesterday and said she was holding the funds for another week. I am on a fixed income and it hard trying to pay rent pay internet service and buy ink and paper monthly. She is aware of my issues and she still plays games with me. I dont know if she is allowed to hold my money for another 7 days but she is interfering in my educational goals.

Enrolled Dec 2006 was told I would have BA in 3 years in accelerated program. 2009 was told I would not complete BA course until 2011. Why would I pay more money to attend classes online for the same amount of time it takes to go to a traditional more acceptable school? When I tried to withdraw I got conflicting information from my financial advisor and academic advisor. I have had previous problems with financial advisor in past about charges I had to pay personally (not covered by financial aid). I was withdrawing mainly because I was told financial aid would not cover my courses in entirety and I refuse to pay to attend school at this time without financial aid.

Due to the conflict with the two counselors my financial aid awarded to the school was returned. I was told to take a leave of absence and then return to take two courses to avoid being charged for my last classes. Fiancial services would get back my financial aid. First I received a bill for over $5,000 because the financial aid was a problem. After I complained about how it was not my fault the two counselors advised me incorrectly and handled my financial aid wrong the school reduced the bill to $1800.

I asked for an accounting to explain what made up the $1800. Instead of sending me a listing of what classes, at what cost, the $1800 covered I got a 6 page report from 2006 for all charges and financial aid applied. What? Why would I need that for a recent charge? I refuse to pay and refuse to finish my degree with the school. I feel that I was used for my financial aid, the program was extended to continue getting money from me and the government. Customer service is horrible - no one answers the phone. You can't get a direct name and number from anyone to file a complaint or to follow up. The letter I received did not include how to get in touch with the sender - no email, no phone number. Come on!

I enrolled with the University of Phonix to take a 24 month on line course in Medical Coding and Billing. I applied for financial aid , It was granted for the 2009 year . So I was told by my financial aid councelor Doug Laughlin that I needed to apply for the 2010 year since my class would not be finisef until September of 2010. So that is what I did. He told me that I would have to sign a new permissory note because my former lender was no longer doing financial aid for students.

He called me on Friday june 18,2010 and said that I will not be able to finish my last two classes because I still owed the school three thousad dollars and the remaider of the funds that they recieved from the department of education would be returned to them. He also said that I would have to repay the school 3,000.00 out of pocket before I would be allowed to finish my course.When I recieved my financial aid disbursement notice from the school the loan period was from 03/23/2009 to 09/19/2010 Also when I pulled up my loan information on the NSLD it showed that the loan was paid up until 2014

I started a Doctoral Program in 2002 and U.O.P had server problems and lost all my applications for financial aid. Then they refused to let me continue and refused to let me continue due to their foul ups. They did not follow their own protocol of making exceptions for server problems as promised and then refuses now to send me transcripts for my Masters program that I took several years ago and paid for.I am being penalized for their inept people.And now they are triing to extort money I do not owe them.

I applied for University of Phoenix and was accepted. I was told to apply for FAFSA, which I explained to them I already did and was told up to $5350, so they told me they wasn't sure on the amount and that I need to apply for a student loan for approx. 8000 to cover any expenses after the amount I receive from my pell grant. I started classes on Monday, May 17, 2010 and starting becoming really skeptical about jumping into classes without knowing how much of the grant I will receive and felt really uncomfortable with borrowing $8000.00, so I began questioning them again to see if they had received my pell grant information yet.

I was told by Michelle, my financial advisor that it usually takes 35 to 90 days to find out how much I'll actually receive. So on Thursday, May 20, 2010 I told her I wanted to withdraw from my classes -- needless to say I did not receive a response back from her. The following day, Friday, May 21, 2010 I sent another confirmation email to Michelle again and carbon copied the two instructors, the academic advisor and the enrollment counselor -- needless to say I did not receive a response again. The following Monday I went on to contact the manager. It ended up being at two weeks and finally I filed a complaint with the better business bureau, informed FAFSA and Direct Loan of the situation and begin seeking legal counsel. I then did another follow up to the manager, Kari again to inform her of the steps I have began to take.

Finally I receive a response, saying if I have seeked legal counsel she would have to refer me over to the dispute department. The ending result they wanted to charge me approximately $400.00 for four days of classes.

I WILL NEVER RECOMMEND ANYONE TO UNIVERSITY OF PHOENIX, THIS COLLEGE IS A SCAM AND ONLY CARES ABOUT GETTING PAID!!!

After withdrawing from classes at UOP, I was immediately sent numerous bills, one every other day, stating that I owed over $1,200. When I excited the University, I had a $980 credit with an additional $597 not showing yet on the credit balance. The $597 is from a class that I took that I didn't need to and they told me to withdraw without consequence.

I am now faced with a large bill that should have been covered by my financial aid. I feel that I am paying off two loans and the credit I was due is still not reflecting on my account. I have asked for documentation to be sent to me on several occasions and have not yet received anything. They are crooks. I can't believe that they are getting away with stealing students money.

ok..I started at the University of phoenix...With the understdning I woud get a full ride with Fasfa and with extra for disbursment..ha what a joke! Ok a year at th uop is suppose to be 8800 or 24 credits. I was awarded 9500 in grants and 5350 in loans...which I never wanted the 9500 would have covered me.But I got it well the school got it. Ok I am confused..the school was paid for my first 9 weeks which was 2210 for two classes...where is the rest of the money? I have called and they say I have no disbursement? I ham the one that has to pay those loans back and I want the money..It is not for them to do what they want,..they are ripping people off as well as the government now. They take our money and run with it and when you want to talk to someone about it they make you sound like you are money hungry and hateful and just wrong for calling about the money you have to pay back. They bulldoze you and bully tyou with confrence calls and letter in your email.

I emailed my academic advisor I do not know how mant times about my issues at home and that I needed to be pulled out until i got my handicapped step daughter comfortable and all she kept saying was we need to make phone contace I had no phone we are emailing....If I had a phone I would have called. She was rude and did not care about what was going on at home with us...It was all about the mney well you are going to have to pay this and that..you will not get a disbursment...Well lady I want out now...Wel;l you are going to be penalized for not finishing the class.than I have to pay for the first week of class they put me in after I asked them to take me out. I need help getting this money back and it going back to fasfa please call me if you can help

Instead of retyping my complaint against the school, I have copied and pasted the my letter that I had written to the university. Needless to say no from the school has responded and my finanical aid manager to my account keeps giving me the wrong run around. I could had missed my graduation because of this mess. Now I am in this last class still trying to figure out how to pay off the rest of the balance without taking food away from my son. I am a struggling single mother, I become so depressed because this school is trying to screw me over. I will not give up without a fight.

"To Whom It May Concern:

My name is April and I am a soon to be graduate from University of Phoenix with a degree in Psychology, on May 8th 2010. I have been apart of UOP since 2006 and my decision to transfer to UOP has been one of the best educational decision I have made for myself. All of my classes have been online and I share my experiences with family and friends on just how great my experience has been. When I would have a problem there was always an available staff member to help me and the staff remained positive and empathic throughout the process.

It is understandable that educational organizations that offer online studies may sometimes come across errors in a student's academics, finances or other issues. Recently on April 24th I had encountered an issue with my class and financial aid just a couple of days before the start of my last class. I was enrolled in the same class with different start dates and my account balance was off. I sent over a print screen (see Attachment 1) to my academic advisor Amy, because my pervious financial counselor Janice, contact information was not longer available. I was confused and worried because I did not know how this would affect me from starting classes.

On April 26th Amy sent me an email informing me that I was not cleared to start class on April 27th because of an out of pocket fee of $595.19 had to be paid and that I was rescheduled for May 11th. I had also received an email from the university that I was dropped. I was never contacted regarding this out of pocket expense which now has left me to make a decision to pay the fee and graduate or not graduate on May 8th and take out an additional loan for one class. Janice had requested additional funding from my lender to cover my last two classes since my original financial aid was to only cover my remaining core classes. Janice requested $4,616.69 which was over the actual amount needed to cover for my two remaining electives. Attach to this letter are emails from me requesting additional funding to cover the electives. Attached are my financial aid statements and a letter from my lender showing the amount sent to UOP.

Amy requested that I contact Andrea who would be able to help address why there was not enough money to cover the full amount of my last class. I spoke with Andrea on April 27th and she informed me that since Janice requested more than I actually needed and I was given a Pell Grant in the sum of $2,006. From Andrea's explanation, because of the Pell Grant I would have been short $595.69 for my last class. Why would Janice send me a Pell Grant knowingly there may be a possibility that I would be short of funding? The Pell Grant was sent back in February and was put toward bills. Andreas stated "Janice should have told you that you were going to be short and set money aside to cover the cost of your last class." Andrea's last comment was that she was sorry for the miscommunication and that I have to pay the fee out of pocket or else I would not be able to continue on or graduate.

This is very frustrating especially since this would be my last class before graduating and as a single mother I have been put in a hard situation to come out of pocket of money that I do not have. The amount of $595.69 is my entire paycheck; I will not be able to put food on the table for my son.

On April 29th I made a plea to Andrea to allow me to do split payment which I did and have my last payment on May 14th. Although she was willing to work with me after my plea I believe that I should be reimbursed $596.19 to rectify the issue. I am willing to wait one month from the date of this letter for a response or for my request to be reimbursed. If I do not hear back from the university within 30days I will take other actions against the university to make ensure my request is granted.

I have enjoyed my education experience at University of Phoenix and planned to return to earn my Masters. There is a local campus that comes to my place of employment yearly and I have always encouraged co-workers who want to return to school to consider UOP. One influence can impact many individual decisions and I hope to continue to give a good rapport toward UOP not just in my place of employment, to other known public media resources.

I am positive that your committee will help with my request. Thank you, for taking the time to read my letter and handle my complaint."

I have been at the University of Phoenix for 6 months now, working on my MBA and my problem is not with the education but the people. I applied for a Graduate Plus loan months ago through Sallie Mae, and University of Phoenix will not certify it. They keep giving me timelines that it will be taken care of to let Sallie Mae know that I am a student. But nothing ever happens. They now won't even return my calls or email. They are not the ones who authorize the loans; they simply verify that I am a student there and they refused to do that.

I had been attending University of Phoenix since November. It all happened kind of fast. Before I knew it, I was enrolled and ready to go. I am a veteran so they said that I should be okay and taken care of. I have been unemployed and struggling as a single mother. I have been using my veteran benefits to survive. Well, I was late on making my payment due and was hoping that I could use my FAFSA money to pay my previous balance. Well, my academic counselor, Andy M, who was always completely rude every time he called pretty much gave me the brush off on my questions when I asked about my account balance and classes. I was dis-enrolled from school because I have a balance to pay. Here it is a person who actually had a GPA of 4.00 and they dis-enrolled me without allowing me to find a way to at least make a payment to them.

My financial advisor, Paul T, would give me the brush off as well. Well, I called Andy and he connected me through to Paul. We were on a conference call. When I started asking questions, they got very rude and impatient with me. After I said, "Well, I will just enroll elsewhere." My academic counselor hung up on me. Those are the kind of people that work there that are supposed to be apart of your graduation team! Wow! I cannot afford to pay $2000 right now. I did have 60 days to pay them but I had time and time again explained to Paul my financial advisor I was broke. He could have offered some advice as that is his job title and helped me find another way to pay for my classes so I could continue my education with them, at least until I got back on my feet. And I could have continued to pay them. It is extremely disappointing. I wish I would have never enrolled with the University of Phoenix.

I have taken out student loans to cover the cost of tuition and was told that I needed to sign a FA change form so that the university would receive the maximum amount to cover these costs. I thought that financial aid would pay for some of this. I was also told that when I took out the student loans that this would cover books and other things that may be needed like a computer and equipment. When I asked about this because I could not afford to buy a book at my own expense, I was told that the loan did not cover things like this. I have been laid off work for two years and cannot afford to purchase other things out of my pocket. I had the understanding that the loans would cover all of this. I do not feel that anyone should have to pay for extras out of pocket because a loan is out of your pocket.

This has put me into a financial crisis that I cannot afford to pay at this time because my husband and I barely get by on what money he makes. To be able to finish the course, I would have to take out more loans that I cannot pay for. And it seems to me that the university is only out for money, not to educate anyone. If you call to speak with your financial aid adviser or email him, he never returns an answer unless it is where he is wanting you to sign more papers.

I enrolled along with my husband several months ago. I went through my first class with no problems. My second class, we were waiting for my husband's financial aid to post so I could pay for his classes. Only after me throwing a big stink did they finish his financial aid. I have now withdrew from any further classes.

I went on to my Learning Team forum and advised my team of the issues and why I was leaving. I then received an email from my "professor" telling me I violated the Code of Conduct. I have read the COC and there is nothing about speaking out. They are afraid of other students finding out about their unethical business practices. Upon telling my financial aid advisor I was transferring to a different school and why, she tried scaring me into staying with UoP. She tried threatening me with everything from not getting my transcripts to losing all financial aid. She failed to realize that I had already talked to the federal government as well as canceled any future disbursements of student loans. I removed UoP from my FAFSA and added my new school.

Now, they are threatening me with owing the school money when all my classes were paid in full prior to starting. I fulfilled my obligations for the financial aid and student loan guidelines and advised them of the fact that I have turned over all conversations and documentation to our attorney. Be careful with UoP! Steer as far clear of them as you possibly can. They will tell you whatever you want to hear just to get you in. Then, when you want to leave, they make threats. University of Phoenix degrees are also not worth the paper they are printed on.

Some time ago, my brother applied for loans for this so-called school and my father co-signed for the loan, we all know what that means but I digress. A couple of years has passed since then and my father's health has significantly gone down hill. Today, he is not the same person he was when he signed for the loan. He is now weak, not always coherent and has been in and out of the hospital for the past six months easy and doesn't even remember signing for the loan. Anyway, UofP has been threatening him into paying back the loan.

They proceeded to hound him about the money and threatening him on a consistent basis when he is not in his right mind. Basically they made a 65 year old man empty out his entire retirement to pay the debt he can't recall. I truly feel that they should be going after his son. Now that he has emptied his savings, is UofP going to house him?

I enrolled at UOP in 2009 and was told by both my financial counselor and academic counselor that I would not be applying for student loans, that I was eligible for enough Pell grants to cover my entire college experience. I made it very clear from the start that I could not afford a student loan and they seemed all good with that.

About two months into my courses, my brother-in-law called me and told me he had heard some pretty bad things about the school and I needed to call my counselors and find out if they were true. I called and got voice mail so I left a message. I then proceeded to leave several messages and it wasn't until I threatened with a lawyer that Josh called me back. He then said that I had been informed all along that I would not receive any grants and that I had agreed to student loans.

I then asked if they recorded our conversations and he said that several months of their recordings had been lost. Now I receive threatening phone calls and emails and they have referred me to a collection agency. I have been told by Allana and Josh both that I will pay or they will seize all of my accounts and properties. I find this somewhat unfair and unethical. These people led me to believe one thing and proceeded to do another. I was thrown out of my house, my marriage ended, and my credit has gone to waste. The continued threats and harassment from the college have led to an almost complete mental breakdown for me.

My girlfriend and I both applied to the school. She did so in March of 2009 and me in June of 2009. We both received Pell, sub-loans and unsub-loans, which we said we would have a hard time paying back. So this puts us both in the 2009-2010 school year. My girlfriend received her loans and grant in April 2009, August 2009 and then in February 2010. Now they are telling me that I received mine in July and November and I'm not entitled to any more until July of 2010, which means my classes will not be covered.

They said we would not be the same. In fact, I was entitled to more from Pell than she was. I tried calling the school, emailing the school and nothing. This school cons you into applying, taking money you can't pay back, and then they bail on you. They will not answer your questions or concerns. They also hold your funding past the drop-out date so you have to take the classes.

I think we should all ban together and sue their sorry **! They take advantage of people. They do not explain anything, and from what I have been reading on here, their degrees mean nothing. So now I am in debt with loans and sounds like I will have a useless degree! What a rip-off. I feel like the school just wants to get people signed up and then give them a bogus education.

They are preying on low income families knowing that we can not afford to pay these loans, and yet if you agree to take classes, you are basically forced to take the loans that you have already told them you cannot repay. I mean, who gives loans to someone that does not even have a job! That is what they did to me and my girlfriend. Neither one of us work and she is disabled and now we owe back a bunch of money we cant afford to pay back!

When the University gave me my Pell grant because of some missed information, it was not the correct amount. After submitting the correct information they still have not gave me the balance of my Pell amount. They tell you 11 days or 13 days, or up to three months. It has been 5 months now. I am not the only student complaining. Someone has to stop this, please!

I was totally misled by this university. I told them I could not afford college and they convinced me I would get grants for tuition and even have money left for living expenses. I was told I had the financial aid, yet never got a check. Then I had a health crisis and was forced to withdraw. They gave me an inflated bill, said I did not qualify for financial aid and even though I withdrew before the first week of my second class, I was charged tuition and all book fees.

I have been through 6 financial aid people at this university and not one has helped or answered my questions. They deny all responsibility and just refuse to acknowledge their mistakes. I cannot understand how they can get away with this - my husband lost his job and I cannot pay this immediate owed bill for a class not worth 5 minutes of my time. Most of the class had no understanding of basic English.

I enrolled in the University of Phoenix in 2008 because they were very flexible for me because I work full time and my job is low income. Anyway, they said they were going to help me out with all my studies and get me some financial aid through FASA. Well, they approved me for my FASA and I got a Pell grant and loan. Well, they did not tell me what the loan amount was.

When I was going to get it, I found out when I got a letter through a lender affiliated from the school, not the bank itself. They did not even use the grant money to pay tuition. They kept using the loan money. When I found out what the first loan, I was very angry because it was 4,500 dollars and then in the fall, they took out another loan again sending me the grant money check and taking the entire loan. They made these loans fixed for subsidize so I would have to pay interest right away also, not mention, I was only going for my Associates.

So anyway, they sent me some of the loan money back to me but when I refused it, they told me that if I did not take the check, I would not graduate so took the money. Then in the summer of 2009, I filled out my FASA and said I did not want any more loans. They then sent me a paper saying that I had no more funds yet to graduate and Pell grants would not be enough. So they then they took a $25,000 loan out on me through the lender again, even though my FASA said no loans. I own now almost twenty thousand dollars in loans. I withdrew before that loan went through in Jan 2010. They sent me a letter and email saying I have withdrawn. Also, that because I met the deadline for withdrawing and passed all my classes, I owed nothing.

Now, they're sending me a letter telling me I have to pay back most of Pell grant money of $1,175.60 to them in order to get my transcripts. I have nothing but a nightmare with this school. All they kept doing is taking my money. They now have threatened to take away all college privileges around the world away from me if I do not work with them. They sent me a paper wanting me to sign it about my loans and paying them back when my loans are not even a school matter. It is a loan matter and should have been taken up with the bank not the school. I really would like for someone to help me with this matter if they could. Also, on another note, when I called my academic counselor back, he yelled at me and said I would regret for the rest of my life and that no school will be like theirs and that I would not make it without a degree from there. I felt really low because of him.

I am in disbelief over all of the postings of individuals going through the same exact issue I am currently experiencing at UOP.

I am currently in the Master's Program. I have always kept a close watch on all distributed funds and disbursements. How ironic is it that my assigned Financial Advisor has different information than Phoenix Financial Aid Office? Many e-mails have been sent to address my concerns. According to the Financial Aid Office, all of my classes are paid up to date. Yet according to the Financial Advisor I owe $3120 for two classes. When I spoke with my financial advisor in October, I was advised there is currently a "credit" of $3120. I did not receive those funds. So where is that credit? Now I am told that it was for a "different loan period". Huh? How could that change? I am absolutely frustrated with the financial department and am ready to slap a class action suit!

I was told to enroll in the 1st class (All new students must take it.), and my questions would be answered in about a week when my credits were evaluated by UoP. UoP enrolled me in a second class I did not want and did not answer financial aide questions. I found forms (myself) and requested my FA be sent to me and that I be dropped from the 2nd class prior to its start. I keep trying to get an exact answer to when my FA will be returned.

I am concerned my FA will be lost due to the poor contact/rt of call and emails. They do not provide phone numbers upon request. I do not know if I will be able to transfer colleges due to lack of information.

On 11/27, I filed all of the required paperwork to start my Chapter 30 GI Bill. I have used the GI Bill before so I did not have to send any additional paperwork to the Federal VA. I also received the $3000 advanced payment from the Federal VA. 10 weeks later, the VA told me that they want the $3000 advanced payback because I was not enrolled in school. Quite the contrary, I had been in class for 7 weeks. I contacted the VA department at the school and they told me that the paperwork was not filed and that I had to resubmit it again. I resubmitted it to the VA representative and she confirmed that she got all of my information while I was on the phone with her.

I called back a week later to make sure it had gone through this time and it was once again not filed. The school wants me to pay the fees for the classes I was in even though they did not file the paperwork to start the GI Bill coming in. The school was going to charge the fees to my bank account, which would have wiped me out and I would not have been able to pay my mortgage or any other bills. I put a "stop pay" on the school. I told them I was not trying to get out of paying, but I would not be able to pay until the GI Bill starts coming in.

I enrolled in the UOP thinking that I was doing myself a great service by extending my education. Before UOP, I had never had any college education. So as you can imagine I believed that I was jump starting my career. I spoke to counselors who were energetic and eager to help me advance myself. Looking back, I realized that the eagerness should have been the first sign that something was wrong. I informed them of my goals and even remember informing them that money was a big concern. I only wanted to start with my Associates, hoping to get an entry level position and go from there. Of course, they were eager to inform me that I could qualify for grants and then file for financial aid.

The counselors and financial advisors assured me that not only were my career options going to expand greatly but that I could get a reasonable aide packet. I was so ignorant. I finished all of my classes with great grades and was so excited to see my Associates degree in Psychology. I am 38 years old and I thought that I had finally accomplished something great.

However, not only are there no positions that require only an Associates in Psychology, a partial of my loan was sold to Department of Education. So, now I have a useless degree, unless I spend more money to get a higher degree and two loan payments. Two loan payments that now have increased my loan amount from $24,000 to almost $30,000. Now, how is that fair? I feel like I made the biggest mistake of my life and put myself and my family in debt for it.

In May 2008, I received two refunds from UOP totaling $3200.I contacted my financial advisor Natalie **** and told her that as long as I had been a student, I had never received a refund. Also, I had seven classes to take until my BA. She assured me that the there was more than enough money to cover my existing classes in my student loan and not to worry. Two classes later, I was told that I had to repay the $3200 to continue which I was not in a financial position to do so. My account was put in collections and I was forced to take another full time job. My loans are now due because I was out of school for two months. I'm currently under a doctor's care for depression and I'm still seven credits away from graduation.

My husband recently signed up for classes at the University of Phoenix. Before he registered for any of his classes, he spoke with an advisor and a financial advisor. He applied for federal loans and was approved. He was told that his educational grant as well as the federal loan would fund his education. This night, I routinely checked our bank accounts and it was overdrafted and all of our money that we have saved was gone from our accounts. The University of Phoenix took all of our money, although he was told that they would not pull any money from our bank account. But they did in fact need the account number in order for him to register.

I am very upset regarding this matter and I am going to file a suit against the University of Phoenix. This kind of behavior is sinful and tyrannical and will not be tolerated by me. My husband is a very honest man and keeps extremely detailed notes and paper trails, so I am confident that this situation will be rectified to our benefit, however, it still does not negate the fact that I am very disappointed with the disorganization of the University of Phoenix.

When I registered at University of Phoenix I asked can the credit hours be transferable to Portland State. I was told yes. Therefore, I signed up for Masters in Business/Accounting. I would have not registered for the Master in Business with accounting emphasis if I could not transfer the credit hours from the accounting classes to Portland State. Why? Because in my opinion Portland State's accounting program to be one of the best. By being able to transfer the credit hours over to Portland State I could use them combined with other classes that I would take from Portland State that would prepare me to take the CPA exam. I found out after I took five classes that Portland State would not accept University of Phoenix accounting credits or the master in business.

I continued with the program until I reached the 39 credit hours that are required for the Masters in Business without the accounting emphasis. At that point in time I asked my academic counselor for a program change request form. He sent one to me. Then I was told by the financial aid counselor that if I end the program at this point and not take the accounting classes, I would owe the school the entire borrowed amount. And that amount would be due within thirty days. I was told I could not change my major from a Masters in Business/Accounting to a Masters in Business only. She said if I could not pay, then I would be sent to collections. I continue the program with protest. I needed to get out of this contract that was forced upon me.

I told my financial counselor that I am facing a hardship and I needed to get out of the program. My financial aid counselor told me that if I stop now with only one class left to take, I would owe them the entire amount for the accounting classes because the program requirement for the accounting program was not met. Also, none of the accounting classes would be applied toward my degree. My question here is why not? They may set the classes up in a program allotment but to say the ones I passed is not applied toward my degree is to say I just took them for no reason whatsoever.

I'm facing financial ruins. I have been looking and I have not found a job. By the end of February I will have exhausted all of my cash. I have applied for work and with my accounting background from Portland Community College is not good enough to obtain a job. What I am missing is Quick Books. Portland Community College is offering classes on Quick Books. I need to be taking the class from Portland Community College rather than this class from University of Phoenix which is not transferable. The whole idea behind education is to improve ones position in life not to hinder.

I was recruited to become a student of UOP. I told the recruiter that there was plenty of free money out there, and that I did not want to go into debt (you see I have been required to pay back a loan for education that I never received in 1987, at a technical school that closed one week after I started, because of mismanagement of funds. I am still trying to fight that to this day because FAFSA informed me that, they did not tell me what school to go to, so I am responsible for paying that money back, even though the administrators had pocketed the money). The recruiter informed me that I would not. I went to the first five weeks of class, after which, I was called to the financial aid office, and told that I did not choose the financial institution that I wanted to subsidize my loan.

I stated that I did not want a loan, and had expressed this prior to enrollment. To make the long story short, I did not continue and left UOP. Two years later, when moving and having a credit check done, it showed that I was still a student of UOP. I called UOP, and asked for proof that I no longer was a student. I was told at that time that there was a financial hold on giving out any information, because I owed UOP, meaning they do not give out any information if you owe them money! I talked to the financial aid office at UOP until I was blue in the face, and with no results. Now, two years later, I am trying move into a home, and that is still on my report.

I called UOP and was told that the financial hold is still on my account, which means that, they will not give out any information to anyone including me. They stated that I owe them $578.00. I informed them that I do not owe them any money, because I had informed the recruiter that I would not want to go to the school, if I had to pay, and he assured me that it would be okay. This has been a real problem for me, and has made it hard on me to move, especially since they will not send any information as to, if I am enrolled or not (yes 4 years later). I want to know if this action is legal or not.

As a result, I have had to try to explain why it says that I am a full time student at UOP, when I am not. I have been told that my file cannot be completed, because unless they can get something that states that I am not a student, then I am stuck between a rock and a hard place!

ive spoken to mrs. l. on several different occasions reguarding my financial aid and the funds that are cut after classes are paid for. as this has been one big headache as my finincial counselor continued to give me different dates that my funds were posted. even telling me that the lender (bank of america) has a hold on my funds and that was the furtherist thing from the truth, i had to take it upon myself to do the work that should have been provided by my counselor who continued to remain in denial!

reguarding my funds as she stated i "i dont know why the lender has a hold on your funds" that she will send a e mail to the lender to put a rush on the release of my funds while in fact i talked to bank of america and the lender explained to me that someone is not giving you the correct information. in fact the school already has my funds. and my counselor still told me that the school dosent have my funds yet!

i filed a complaint with her manager and he was in protect mode as he offered me no solutions to solve the mishap, so i took it upon myself to contact my enrollment counselor tosca r. ext:72727 and she opted to speak to her manager to get me a new finincial aid counselor, i havent heard back yet?

is the school keeping our finincial money in the schools bank for interest purposes. the dept of education said that i should have had the funds by now! i am in my 8th week of school and i need computer equiptment school supplys as well. i do not think its fair that this is happening to me. i am legally blind and that i need that extre money for living expenses as i am on social security (a very limited income might i say). anything that you can do to assist me in this matter i would be greatful.

iam legally blind and i do need assistance that is why i am working with the disability coridnator scott s. to make life a little easier. also my computer tower is down and that makes it hard to do school work, also i have a choir provider who takes me to all of the places i need to go because i am not able drive because i have had 41 plus surgeries on my eyes since 2005 to date as i am scheduled to have another one on 12/17/2009 as well as two eye transplants as i was blind for 5 years.

so now that i can see iam trying to make the best of what eye sight i have left. i am a single dad of a 14year old daughter as i only get 500 dollars a month so things are pretty tight, but that is not the reason for my complaint, my reasons are strictly school related. i am basically at the hands of all who are willing to assist me with alot of the things i cant do for myself. so what ever can be done i would be verry greatful to whom ever is able to assist me. thanks so much for lending me your ear!

my fiancial aid couselor indicated to i just can not see why when someone in arizona should be looking at my account to see that there is a credit balance that needs to come to me. my classes have been paid for but yet the university of phoenix is still holding my money. someone needs to look into the number of days credit balances are held on students account before the university of phoenix releases them.

I go to the University of phoenix I have been there for about 3 months now and still have not recived any of my student loan money I email josh once a week and I hear the same thing they are backed up, when I was told before I swithed to this school that I will have it before christmas, now I dont know what I am going to do and all I hear is they are doing everything they can but josh was not or he would have known they have not did my app for my loans it was 2 months then I had to call him.I still have not heard anything about them and this was aug that I started. also I got behind in my class and wanted to withdraw before I got a f in the class and they are giving my so much crap about it I have been trying for 2 weeks now and when someone called me they were so rude I hung the phone up on her.I would not tell noone about this school they dropped my husband and did not call and tell him entill after they did it.they also say I might have to pay of this class out of pocket at y old school it was covered. I see alot of people are having the same problem so why aint something getting done about this school, how can they keep doing this to us and getting away with it.

This is a complaint I sent on 11/23/2009 explaining in detail the problems I've had,

My last correspondence with my counselor was about a 64.53 balance that was supposed to be paid out of pocket by me. I was upset about this considering I had just been awarded over 600.00 dollars for money left over from my loans; I also was set to receive almost 3,000.00 dollars in pell grant money.

I had mentioned the pell grant money and he had no idea what I was talking about almost like he was hiding something from me then finally when I pressed the issue further he conceded that my pell grant was under review by the financial aid department and a decision would be made by December,2009

In conclusion I got the 64.50 balance knocked off, but still no word on the pell grant! Needless to say I'm fed with UOP/Axia college, and have spoken to other colleges about transferring which brings up another point! I have been told by several academic counselors that they will not even accept credits from your institution, also I'm being charged 1,000.00 dollars for the same classes that can be taken at a CC for 60.00 dollars.

I'm very displeased I've never felt so used! under appreciated; I set my sights and hopes on a higher education to improve my life, and your institution has set me back and crushed my hope. So now I have to start all over again and deal with a financial aid debt that has now climbed to 10,000.00 dollars; You see I didn't just talk to colleges about you I spoke to potential employers in the accounting field and they said that your education and training is a joke!! To quote a few employer's "if we interview a Phoenix student verses a person from another college they always hire the person with a degree from another college!" I'm trying to transfer to another school and I can't even get your academic counselor to get on the phone with me! I've sent emails left messages, and even spoke to another academic counselor who said my counselor would call me back and never did.

I have an appointment with the Academic counselor tommorrow at 3pm at the school I want to transfer too and I still have no transcripts to show because of UOP academic counselling department!

i signed the financial loan papers about a week electronically but after reading about this place on your website i want out. i have started yet supposed to start Nov.30 but i want out and no one is returning or sending me a "workshop" that i was told last week i would be getting in my e-mail please tell who i can speak to help me get out before it starts

I experienced poor financial aid counseling and as a result, I submitted an official withdrawal on September 30, 2009. Prior to withdrawing, I asked my financial aid counselor and academic counselor if I would incur any financial penalties or academic penalties. I was assured by e-mail that if I finished the current class I was in and submitted the official withdrawal form that I would not incur any penalties or financial cost. I was also told that I had a refund of excess student funds that I qualified for in the amount of $1,100.00.

On 10/28/09 when I attempted to sign on to my online student account I was denied access because of an outstanding bill owed to University of Phoenix in the amount of $3, 494.00. When I inquired as to why I was told that they (University of Phoenix) had sent money back to my lender in the amount of $1,164.00 & $2,330.00. I then asked why they did this because my student account shows that they were paid for my last three classes in the amount of $1,560.00 x 3 + $85.00 x3. This amount totals the same amount that is reflected with the Department of Education and with Sallie Mae my lender and shows an excess of $1,100.00 due to be refunded to me.

I have inquired about the supposed money that was sent back to my lender on several occasions and was told that no money was in fact returned. I called Sallie Mae Dept. of Education on 10/28/09; 10/30/09/10/31/09; and on 11/2/09 and was told that the funds were not there. I was then advised by the Department of Education and by Sallie Mae to hire an attorney to investigate what has happened to the money my lender sent to University of Phoenix. My lender is Sallie Mae.

I think there has been fraud, misappropriation of funds, and embezzlement committed by the University of Phoenix. I have e-mails and student account pages upon request from Ashley B. an employee of the University of Phoenix and financial aid counselor. Will provide proof upon request.

1)A bill from the University of Phoenix in the amount of $3,494.00. 2)Denied access to my student transcript by the University of Phoenix 3)Missing funds from the Dept. of Education and Sallie Mae in the amount of $6,125.00 that was dispersed to the University of Phoenix.

I contacted University of Phoenix in 2007, for information about their online program. The rep was very anxious and insisted that he could have me enrolled and take care of my financial aid within the hour. I was very excited; because I have always dreamed of graduating from college. Well I started school the following week, but every time I called I could never get the same academic advisor or the same financial aid advisor. When I inquired about the problem; I was told that the personnel changes frequently. I am not unfamiliar with higher education, and felt these practices was unusual, and unprofessional. I informed the next person that I spoke to that I would not return for the next semester. I also called Federal Student Aid, and Wachovia Bank, and told them; I was not pleased with the school, and did not wish to return the next semester, and not to disburse the funds for the following semester. They agreed; therefore, I felt everything was ok, but I was wrong. University of Phoenix sent me a bill for $1700.00 for the semester I did not attend, and would not release my transcript. I was devastated; because I could not go to another school. Moreover; at the time I had two children with disabilities at home; therefore, I could not pay $1700.00. I contacted the Student Finance Commission and they concurred with me, that I did not owe University of Phoenis anything; because the money was still in my acct. Now it is on my credit history, and I want it off.

I enrolled in the Criminal Justice program that they offered and at the time of signup, I had filled in and turned in my financial aid papers. I was told that everything was good and all set for me to start my program in a matter of weeks. I attended ONE night of class and realized that this program was not what they said it would be like. I never returned to this program. Now I find out that they never did my financial aid papers in time (even though they had WEEKS to do this) and that I was billed $263.68 for ONE lousy night of class (which basically was just an introduction with people introducing themselves).

I have repeatedly called UOP and of course, I have gotten the run around. I finally got a phone number to a counselor only to find out she never seems to answer her phone...ever.

I was given her email address and after calling once again to try to speak with her, I ended up with her voicemail once again. I immediately emailed her and got a response back within 10 minutes!!! Apparently I was billed for one night because they said my financial aid was not ready at the time I attended that one night. Also, since financial aid had not been ready at that time, I would be the one responsible for that one night's payment. I was also told that the program itself was $1068. Hmm, well if the whole program was $1068, and I was billed $263.68 for ONE night, did that mean that I would finish said program in about a week?!?!

This all doesn't make any sense at all. Her dates in her email were wrong as to when I attended, the amount is questionable and she's nowhere to be found in regards to getting a hole of her via the telephone. UOP seriously needs to have an overhaul of their personnel.

I transferred to University of Phoenix Axia College from Grand Canyon University in May 2009. I made sure to cancel any and all financial aid for the upcoming school year. I did everything asked of me regarding the withdrawal. I enrolled at UOPX and began classes on May 18, 2009. Now I have been told - months later - that I am in default due to overpayment of Pell Grant funds, because of an error on Grand Canyon's side in that they did not update my NSLDS report to reflect that I am not scheduled to receive any more Pell Grant money from the 08-09 year. GCU says there is no update to be made and have provided four pages of documentation to prove that there is no overpayment and there is no scheduled payment to be made to me from them.

UOP - specifically the finance counselor Rickehelle, is refusing to accept this documentation because the online report, according to her, shows that a scheduled amount is due me. I have 29 emails...yes, 29 emails in the space of six days that have gone back and forth with GCU blaming UOP and vice versa. Now I have just received a letter saying if I don't pay $2,010 for the current block of classes...why she let me take these is beyond me...or I will be turned over to collections on 10/21/09. Even NSLDS has said there is nothing to update!

I am caught in the middle of this mess, not caused by me, but unless I can find a solution I will be paying the price for someone else's mistake. My college education will be over and my credit trashed. At this point it seems that UOP doesn't intend to do anything to help resolve this situation nor will they talk to the finance dept at Grand Canyon. I have become so stressed about this and I don't know what to do.

I applied for and was granted financial aid through the first year and subsequently through the second and third years of the Doctoral Program. However, in January 2009 I was told by my financial advisor I woud need to apply for a new financial aid package for 2009/2010. I informed him I had already done that. He looked up my status and told me that I was ok through September 2009, at which time I would be three classes away from completing my doctorate. He also informed me he would no longer be my Financial Advisor due to growth in that department. I contacted FAFSA and found I was eligible for and had been awarded my financial aid for 2009/2010 to be disbursed on or about September 8, 2009.

On April 21, 2009, Academic Advisor Misa A, informed me that she would no longer be my academic advisor and that Mellisa F would replace her. After this change I received two notices from the University of Phoenix (while enrolled and attending Doc 733,Doctoral Project)that since I was no longer a student at UoP I would need to fill out the enclosed form and return it to UoP showing that I was no longer a student. I called Mellisa F and asked her to rectify the misinformation and she assured me she would do that. I did not hear back from her.

I have completed all coursework except the last three classes and IRB/ARB approval. My financial advisor (Debbie H) told me the remaining classes would fall under my current financial aid package and that all I needed to do was complete a new FAFSA application for the 2009/2010 school year. I informed her I had done that and had already received two letters from Sallie Mae telling me I was approved for a total of $30,000 to be disbursed September 8, 2009 - enough to cover the upcoming class, my research fees, and my remaining classes. She told me she would get back with me after she checked the record for completion and acceptance of my financial status.

I did not receive any phone calls from her for two weeks so I called her. She told me that she had found my records and all that was missing was a promissory note and a form telling the University Finance Department I agree to apply any excess funds from my financial aid dispersal to any outstanding debt I owed the University. I informed her I had no outstanding debt and and I had already done that online with FAFSA as it was a University REQUIREMENT.

I received a check and a Billing Statement from the University of Phoenix in April 2009. The check stated "Online Refund" $3835.20. The statement showed a balance for the current class. I was confused so I contacted H and asked why the current student loan did not cover the current class. Higdon told me it did cover the current class but to avoid any conflict I should send part or all of the balance shown on the statement.

I sent half of the balance shown on the statement, $1117.60, and the excess funds were used to finance my "Third Year Residency". On May 1, 2009 I recieved a statement showing the original amount of the loan $3835.20 and a payment of $1117.60 with a remaining balance of $2717.60. I contacted H again and H stated the balance was for the remainder of the current class and the upcoming class. She said since my loan had already been approved I would be able to go on with my class.

I contacted my Academic Advisor Mellisa F, and told her my loan had been approved and funds would be available on September 8, 2009. The class began on September 1, 2009 She told me that I would be able to attend after I made arrangements with the finance department. She told me if the payment arrangement was accepted, she would only need to re-instate me in the class.
She said she would transfer me to a collection agent in the finance department. The connection never took place so I caled the UoP operator who connected me with Collections.

I talked to "Rayshon" who told me if I set up payment arrangements over a period, the arrangement would allow me to be re-instated in my class. I asked him what would happen to the first payment since my disbursement was coming within the week. He said it would show as an excess or overpayment and be sent back to me. I told him that would be excellent since I did not have a job and I could return the loan to my relative as soon as that happened.

I asked why I was allowed to enroll and attend class before the University received my loan money when I was recruited for the Master's Program. He had no response.

I agreed to make the first payment within three days (72 hours) as he asked. I borrowed the money from a relative the same day Rayshon and I made the arrangement. I called Rayshon the next day to inform him I could get the money to make the payment but it would not get to my bank account until very near the deadline.

As I was about to give Rayshon the credit card number I asked if he was sure I would be able to be re-instated in my class. Rayshon said he did not remember telling me that and I could not be re-instated unless the full amount was paid. I told him it would be paid in full with my student loan on the September 8, 2009.

My dissertation process is 60% complete and has been reviewed by my Mentor and Dissertation Committee. After making the recommended changes, I am now ready for submission to IRB/ARB. I have been dropped from my program with only three classes remaining and 9 months from graduation.

One of my student loans was listed as default, however; it was an error on my former schools part. University of Phoenix asked me to get documentation regarding the error and I did from my former school and they let the university of phoenix know the loan was not in default.

I have asked the University of Phoenix financial aid staff, to give me contact information for a supervisor within their department, to get this issue resolved and they refuse to give me this information and no one is willing to help me.

I am amazed people working in a financial aid office, don't understand what a deferred loan means. This issue has caused a great deal of stress on myself and my wife.

It has gotten to the point, where I feel harrassed.

I have waited 11 weeks for my financial aid to post. I left a very good school to attend U of P because they insisted they were better. They are not.

I am so frustrated with the financial aid process with U of P I have decided that I will go to another school as soon as I can be released. I am stressed and will not attend another class at U of P until my financial aid is posted. Period!

My husband took 5 classes through the individual class section of University of Phoenix. He was told that each class would be $750 and covered by tuition assistance. He was also told that he would have to buy books for two of the classes and pay the $75 resource fee for the remaining three.

When it was time to pay the first resource fee, my husband called the school and authorized a $75 one time charge on 7 May. He expressed that any further charges would be unauthorized. Instead of charging $75 the school charged $150. In july the school charged almost $700 in fees that he did not incur. He spoke with financial manager Jessica M who said that Raquel S gave false information about the fees and it was my husbands problem. After countless hours and 4 days on the phone, Jessica refunded $486 to the card. That left us with $198.25 charged to an unauthrorized card. However, Jessica sent us the copy of the old authorization for a different account and said it could be used for any account we hold.

It is illegal for a company to charge a card that is not authorized let alone make the fraudulent charges for fees that were never incurred. The University of Phoenix has said this was his problem and the money would not be refunded.

We now have to file a dispute with the bank and have been assured by the bank and a financial representative at the University of Phoenix that all funds would be returned to the card because the universities actions are illegal.

We are still fighting this battle and it is a lost cause in trying to get the university to do the right thing.

If you feel the need to still attend University of Phoenix, NEVER NEVER give them financial information. They will make up charges that you owe.

My own account is overdrafted by almost the exact same amount, but I have it in writing that their charges are a mistake and it will be resolved by the end of the month. If it is not resolved the government will be involved because they are fraudulently using FAFSA monies from the Pell Grant.

I have been a student at the University of Phoenix Axia Campus since Aug of 08. When I enrolled in the school they said my financial aid was fine and that I could go ahead and start. WRONG, in fact I needed something called a title 4 letter. I got the letter over to my enrollment counselor ASAP (next day) and was told that all was ok again. WRONG AGAIN, for some reason the finance department doesn't know what they are doing because they requested the same letter 5 times from me (I sent it to them each time). this delayed my financial aid by over a month. flash forward to my second financial aid dispersment of December 08 and once again it is over 1 month late getting to me because they needed more paperwork.

Now im into my second aid year I anticipated that I may have the same problem as the first aid year so I tried to head the problems off at the pass. I requested and sent in my title 4 letter 3 weeks before it was needed so they would have it on file and wouldn't need to ask for it. Low and behold even though I had been proactive and sent the letter before they asked for it they still asked for it and said they didn't have it. Well I sent the letter to my finance managers boss because he was the one to help me straighten out the first mess I was in. For some reason the letter never got posted to my account so I called my finance manager and she told me that she was going out of town and that her boss was not available for her to talk to but when she got back in 7 days she would get in touch with him. (email doesnt work?)

So I got a call back from her 7 days later stating that she couldnt get into touch with her boss to get the doccument posted to my account because now he was out of town for the next 7 days. (time has now turned into 3 weeks because of both their vacation and the fact that it took a week for me to get the letter in the mail saying they needed the title 4 letter in the first place.) So now we are 3 weeks later and my funds were due for dispersement 10 days after this. Well low and behold her boss calls me and lets me know he is not sure why the problem in the first place but he got it taken care of and my funds were going to certify on the 31st of July and I should have the money within 3-5 days after.

Today is the 7th day and I have been emailing like a maven, calling everyone I could in finance since 10 am and getting the same response "sorry your finance manager or her boss are the only ones that can help you and they are both out of the office today" Now I am well over a month late on the financial aid dispersements, I have bills due that count on the money that I get from student loans and grants to live as well as going to school. I am very interested in a class action suite against the university as I cannot take any more of their abuse.

At this point I am waiting on my financial aid dispersement, I am in 2 classes that do not count toward the program I was supposed to be in, and I am about to loose my home, my car and my children have no food to eat. Can there be any more damage to my life? I was better off when I wasn't in school. This school seems like they forget that most people are trying to better their lives when they attend college at 40 years old not make it worse. anyone taking up the class action against UOP please feel free to email me at my work n school at g mail (taking out the spaces and adding the DOT com and adding the at symbol)

The economic damage from the mess I am in with this university is that I had to pawn my car to live while I waited for my dispersments from financial aid, my bills are always paid late wrecking what credit I was building. I have had to have my epileptic medicines increased in dosage because of the stress I am constantly under resulting from the way I have been treated with this school from teachers who do not respond to questions and then give you crappy grades and tell you that you need to make" lemons out of lemonade" I thought that is what I was doing by bettering my life with college, but guess not since I am still being told lemons to lemonade sayings. My children and I have done without food because dispersments have come late causing more debt.

I entered the University of Phoenix in May 2004. The university was having a promotion for students desiring to continue their education. I entered the college with the understanding of not incurring any out of pockett expense providing my grades are maintained. I qualified for a grant and the promotion was supposed to cover the difference. I took, two classes and withdrew after the third class. The reason is I received an "F" on my second class for not handing in a report on the day it was due. Although I had the report on the due date, I could not send it online due to an electrical storm that occured at the time. I handed it in a day after it was due which resulted in a failing grade since it was not accepted.

I appealed the decision and I was asked to provide a meteorologist report which I did. I registered for my third class. I received a letter declining my request to have my paper accepted and my grade changed. I went from an A for one class to an F on the other. Since I knew and the college knew I did not have the funds to pay, I withdrew immediately. I filled out an official withdrawal form that had to be faxed to them-not mailed.

After that, I received a check for $1750.00. This was surplus money as they explained it to me. I did not even know I had that check until four months after I received it. When I called them to ask them why I received it since I did not go the the university, they explained the above. I called both the college and sallie mae and both places said I had zero balance and would not accept the check back for what ever reason. I deposited that check and used it towards other bills.

When I received a payment booklet to pay it back, I went to small claims court and explained to them what happened. It was explained to me that since there was no New York State Address, I could not do anything. I began to make payments for the $1750.00 that I cashed in 2005 to 2007/2008. Now, the college is saying that I did not withdraw and I took out 2 loans in june 2004 and one in November 2004 when I no longer attended the college.

They also send two differect promisory notes that I supposedly agreed to with two different amounts of money and the same loan date. This is clearly a scam. Now that I took legal action, the college is saying I took four classes when I only took two full classes. Furthermore, I was given a grant, and the most I owe is the $1750.00 I cashed since the granted was supposed to cover what the promotion did'nt. This college has prevented me from furthering my eduacation elsewhere, it has also affected my credit.

I attended the University of Phoenix for a full year, and would have continued but they did not offer the major I wanted.I spoke with my financial counselor Tony before I dropped the school, I was waiting on a check since he screwed up months before and did not process my aid. So I asked him how much I would be getting back or if I would owe anything if I dropped out and he said no you will get a check for 100 dollars.

Ok so I did not need the last class I dropped it. About a month later I get a check from University of Phoenix for 398.00, I cashed it. I get a call from Tony the next day and he says I need to send that check back, I owe them 1300 dollars! He told me they sent the money back to the government! Wait! I asked him why he he personally told me that I would not owe money but in fact would receive a 100 dollar check and now he is telling me I owe 1300 dollars! He stumbled for words and finally told me it was because I did not finish out the loan period or some bull, I completed a full year, no debt should remain or they should have used the money they already had, I have attended UNLV and never had a problem in fact I was doing poorly one semester and dropped it completely.

I thought Phoenix could do this until I searched the web and saw the thousands of people just like me who have similar stories. Please Help!

To Whom It May Concern in the Finance Office of University of Phoenix:

It has come to my attention after reviewing my credit report recently that there is an amount due to U of Phoenix for $1,790.00 from November 2004.

I spent a huge amount of time with the Advisor from U of P about what the sole purpose of my degree was and what I truly needed to complete this Bachelors degree I was pursuing. After being reassured many times that the classes that she gave me to take were correct and necessary, I took one class and then started another one only to find out that they were not the correct classes at all. The degree I was pursuing did not require me to take those classes. So that was a huge waste of my time. I called your campus and explained this to you at that time and told you I did not feel responsible for these charges as I was given wrong instructions and took classes that I did not need but your advisor said I did.

With that, I will not be responsible for paying this stated amount of $1,790.00. It was a huge misrepresentation of U of P and not my intentions to take classes that were not required. I have recently been terminated from my employment and am on permanent disability, and probably will not be returning to work due to a chronic medical condition I have now. So payment isnt even an option at any point.

Please have them remove this total from my credit report upon receipt of this letter.

I filled out a grant application. It said that I was approved for a Pell Grant. I contacted the school and talked with someone about registering. I told them I was eligible for a Pell Grant and needed to know how much a course that I wanted to take would cost me out of pocket. They said my course would be $8350. I was excited that I would only have to make 3000 for a associates degree. They told that I could get a loan for the rest.

I started classes. In my 2nd week they told me that I was inelgible for the grant this but they were looking into more possibilities. I was eligible for it the next year tho. I talked to a few people that I know about this. They told me that they have heard this about them too. They let you start classes thinking that you have help to pay for college and then you dont.

I called today to withdraw after trying to a hold of my counselors. They tell me that I have to pay them 600 for participating in 2 1/2 weeks of classes. No one on the site says that I have to pay that amount if I quit. I contacted the place where my loan is and told them I wanted it canceled. It wasn't suppose to be sent out till after the 15th. To my surprise they tell me it was sent and that I would have to notify the school to send it back. 3 weeks of waiting to find out if I am eligible for other assistance is crazy. They should have told me before I start classes.

Recently, I received a bill in the amount of over 1500.00 dollars. Knowing that this had to be some type of error, I went to my online account at the school to see what was what. There, I found a balance of 57.20.

Still confused, I contacted my financial counselor, Chaundra B and asked her to explain what was going on with my account. First she tells me she doesn't know. Then she tells me a day or so later that the last refund check was computer generated and it was supposed to be less 57.20 and that the bill for 1500.00 was to be kept for my records. At this point I am extremely frustrated for a couple of reasons.

So to cut this story short, in order to obtain my Associates and to move on to the Bachelors program, I have to find some way to pay this 57.20 which she now tells me are taxes associated to my move to another state.

I came to the university's campus located in dallas with no knowledge of what I was doing or how to go about getting into school. It all started when I explained the the enrollment counselor that I could not afford to pay back loans and I didn't want that option. My fiance and I then sat down with Sean K and began filling paperwork out. I told him that I was pregnant and not working and my only option is to seek grants and scholarships. Once I said I was pregnant he said that qualified me for a full Pella Grant that would cover all of my education needs from books to courses and that I would not have to pay a cent. He said I would een receive excess funds between every 4 blocks to use towards schooling items such as internet bills or a new computer. His exact words were "it's like getting paid to go to school."

I couldn't believe it. I was so happy that I got this grant and had nothing to worry about. Whenever I came across paperwork I didn't understand I asked questions and his exact words were "it's nothing, don't worry about it." He took advantage of me and lied when I questioned. So at this point, I am advised I do have a loan and that I have already occumulated $15000.00 in a student loan that must be paid back.

This is not right. The University of Phoenix's Enrollment department never notified me of a loan or the process of the loan and stated in their so-called notes that they did walk me through it. Well they didn't. They are liars and this has to be stopped. Something has to be done and not just some kind of employee training. I would suggest not applying to this university because no matter who you go through they are all trained to meet a quota and skip the financial part. Someone please help!!

The damage this has done to me as a student is put me in debt if I cannot obtain what I was promised "no cost to me" and is affecting my studying. I have been completely stressed out during my courses and they don't care. Since my degree is already paid for I have no choice but to continue with them and have the choice to leave when I am done which I will do.

I was told by my financial counselorCAESAR

when the school contact me to tell them that I can pay $5.00 a month which sounds a little fishy to me.I have a credit of $1725.00 which they have not send me but they send Sallee mae a refund for $3000.00

I am an active duty military member, currently terminating my enrollment with UofP. I have a credit balance between student loans and my Army TA payments to the tune of nearly $3600.00. I decided to attend nursing school, and let UofP know this. I also told them I need my refund of my credit balance by the end of June (over 45 days away). I am told that they don't even start the refund process until 29 days of no attendance (never mind I told them I wasn't going to be taking any classes) .. I have to do an "exit Interview" first. After this, they say in 2-3 weeks they will issue a check and put it in the mail.

So, basically, they are sitting with my $$ that I should be able to get and use for my nursing classes and don't intend to release it for at least 6-8 weeks, plus mail time and bank holds. The kicker is that they have a statement in the help section of their website stating they no longer even require exit interviews. In addition, they have an electronic form where you give them your bank account information for a refund via electronic transfer (which I did). Now I am told that only applies for the upcoming financial aid year ... not for my balance. In short, they are holding $3500.00 of money I am obligated to pay for while causing me to have to pay out of pocket for my nursing tuition. Way to support students right ....

I am a graduate from the University of Phoenix. I received my BS in Management in 2006. Returning to the campus was not a problem for me at that time. Seemed to be beneficial to return; even with the horror stories from others. I enrolled in the MB program for psychology on-line. My 1st week of attendance I had a problem with my learning team posting on time. Second class, a new issue arrived. I contacted the instructor on issue about the class. He never responded. I talked with the academic advisor stated that I need to drop the class was not comfortable with it. I advised them the course I didnt want I need to go back to the first choice HR. I was told not to drop the class due to financial aide till I was transferred to the HR program on ground. I done so was even advised that I will have none of the 3 or 6 credits already earned transfer. I was alright with that; meaning I will have to attend longer. After all was said and done they couldnt get me from on-line to ground campus. The funds from financial aide was not applied to the classes, sent back as they said minus some fee I still am unsure of. Now I am receiving Apollo Group demand letters for $2004.00 and collection groups.

I tried to just go attend another university and when the excess funds come through for the new school pay on the balance. That didnt work because the new school needs the transcript from my BS to place me in the Masters program. UOP states they are not releasing the transcript as long as I owe the two grand. Now because they didnt handle the funds and class schedule accordingly I cant continue my education.

If anyone, know of a possible way that I can force them to release the program that is not with fees owed.

When I first enrolled in this college I was told by financial aid that I would have an excess amout of money returned to me on certain dates and certain amounts, in any case they have kept all the money except two very small disbursemnets and they told me I had larger amounts coming to me. They lie and say anything to you. They said they would process the amounts for me and it took six weeks for me to become my own payee meanwhile they kept all the money except for thirtysix hundred for three classes with nothing left over for me.

Intially they said I would have four hundred ninety five two times and well over five hundred in may. Well I depended on the money big mistake and almost lost my car and home. I am stuck paying for my classes now and I called her superviser Kristina and she did not return the calls either. They cant tell me where all the money went to and it does not show where it went either.

I dont refer this college to anyone and I will finish out what I owe and move on to another school at the end of the year. The curriculim is a joke and you dont learn anything they have learning teams and you depend on other students for a grade.

I had finished my bachelor's degree in April of 2008 at the university of Phoenix. My last financial aid disbursement was set to be released at the end of April to cover my last class. The unsubsidized and subsidized loans were returned to the lender and a letter was sent to me stating that I owe this money.

I have been told several different reasons as to why these disbursements were returned to the lender including I had received a Perkins Loan that year, I was out of attendance, to not enough credits scheduled (I had already finished my degree!), to unsatisfactory grades (I passed all of my classes!), to finally the last one I requested that the funds be sent back!! What?? I was given an opportunity to get my account cleared to zero if I take my master's degree at UOP!! This sounds to me like bribery!!

I had been dealing with this headache for over a year now and I don't know what else to do I have spoke to several individuals at University of Phoenix, Department of Education, and Sallie Mae (They have their own department that handles only UOP loans). They are holding my transcripts hostage and I was up for a position for the State of Michigan and can not pursue it due to I can not produce my official transcripts. I have my remaining loans in a hardship deferment and can not afford to pay this back right now or as Sallie Mae recommended get a private loan through my bank! It is as if I never went to school! I would appreciate any help to this matter !! Please!!

When I was approached by U of P, I was so excited. I had been teaching and was in great need of a change of profession. I had been toying with the idea of switching to accounting and spoke with them about their program. They said their programs are set up for people who have NO PRIOR KNOWLEDGE. This gave me the perfect opportunity. I began the MSA program in June 2008. I received my first dispersment of funds in July without any problems. At the time I entered the University, I was working 3 jobs. In order to be able to get down to 1 job, I used my excess funds to pay some bills so that I could afford to do just that. In August, I began having computer troubles. Seeing the need for a new computer, I took out a plus loan at the end of August.

At the beginning of September, I received word that everything had been reviewed and they were waiting on certification and that it should hit my account any day. They then came back and said they couldn't find the certification and for me to call my lender. I called my lender and they said it was on ELM. I then called my counselor back and they gave me the number of the processing center. The processing center said that they did not have access to ELM because all they did was review the information and then send it back for certification and that I needed to call my counselor back, which I did. The request for information continued. I called my counselor every day. She put in several "heat tickets" to try to find out what the hold up might be, but we never received an answer.

At the time the loan would have been originated, my account balance was zero. I should have received the entire loan at that time. In the mean time, between various computer crashes, which can be detrimental to an online student, and work and personal stresses, there were problems with my classes. Following the advice of my counselor, we would drop the class and give it another go in a couple of weeks. In December, her manager finally began to work with me on my case.

When I came back from Christmas break, I found out that my financial aid counselor was no longer with U of P. Still awaiting certification, and waiting on numerous answers on "heat tickets" I decided not to continue accumulating tuition until they were able to resolve the issue. I let them know that the credit portion of my plus loan would expire in the middle of February so we were in a time crunch. Nothing was resolved and the credit deadline came and went. At this point, I was told that I needed to re-apply and enroll in another class and they would get my loans on my account. Stupidly, I did as I was instructed.

This now affects the rest of my finanicial aid. Originally, I would have received the Plus loan free and clear, and then my second dispersment would have gone on and taken care of the remainder of my tuition that had been incurred. Now I am being told that after this class, I will not have earned all of my financial aid, so the majority of the funds I would have received are going to be sent back to the lender. This leaves me with less than 25% of my original plus loan, and having to repay funds back to the university following my next dispersment. It is unending and still the University is not willing to own up to the fact that their financial aid office didn't do their job in the first place to get the original plus loan certified, so I am ultimately the one who just has to deal with the outcome of their short comings.

However thats not the only problem. They changed my Financial Aid papers. The other problem too the story is this the University of Phoenix financial Aid is holding up the Financial Aid agreement papers because of, some imfomation wasnt given. At this moment I'm tring too, get into the University of Maryland. The University of Maryland needs the information si that I can finish enrolling their.

The financial counselor was annoyed that I had elected to manage my own student loan funds. I requested several invoices to send in a check for payment for my upcoming class. I was told to retrieve the information on my student website. I advised the counselor, Tim E, that an invoice to download or the ability to make a payment was not available. He told me that I had to give him my credit card number over the phone or otherwise I would not be able to attend class. I refused and again requested an invoice to be mail or fax. I told him that according to Federal Guidelines, I had to keep accurate records of my student loan funds.

He insisted that I give him a credit card over the phone. When I refused he locked me out of class. The Financial Manager, Chad W, told me in order to receive an invoice I must post attendance in the classroom. I told him I could not post attendance because I have been locked out of class. He said, of course, because I refused to pay for the class. I told him that I need an invoice and a receipt before I pay for class. He said no problem, I can give him my credit card number and he will post the payment as a credit to my account and then at the end of the month I will receive an invoice. I refused. I needed to see what I was paying for. He then said that I will not be able to attend class because he is not allowed to send out invoices.

I have not been allowed to continued my studies unless I blindly give someone a credit card number over the phone.

I started at UOP in 2008. I am in my third block of classes. I recieved my 1 disbursement and refund of the remaining amount in December of 2008. My 2nd Disbursement which consist of a Pell Grant and a Student loan was scheduled to be disbursed in April. I got laid off and I am looking for work and I knew that my remaining amount from my disbursement would come in the perfect time to help me. It would have come in time but UOP decided to pay off my classes with my Pell Grant and hold my Stafford Loan.

They claim that my financial Aid is under some type of review and that I may not get my Stafford loan disbursement for possibly 90 days. My account is a credit of $415 which they have not mailed to me as of yet. I owe them nothing. I am only 3 weeks into my 3rd block of classes and my 4th block is already paid for. Considering they posted my Pell Grant I don't see how they can say my financial Aid is being reviewed. It's a crock they are just holding my money.

I called my Lender and was told that nothing is wrong on their part; they mailed my money to the school April 15th and today is April 21st and still has not posted to my account. My financial Aid is in review is all my counselor will say to me. I told her that her other financial aid agent said she needs to file some kind of research request to find out why it's in review and she would not even do that.

She gave me a number to processing and said to call them for answers because it is out of her hand. I called them and was told they have done all the processing they need to do. They said they would document that she said to call them but I needed to call her again to file a information request to find out why my loan is on hold.

Especially since the fact that my pell grant was posted shows that my financial aid is fine. Ironically, when my financial Aid agent sent me the email after I called all day Monday and Tuesday; she accidentally sent me an email intended for someone else that was inquiring about her disbursement being held which leads me to believe that they are not only doing this to me but to many more. I think this is an illegal ploy to hold our disbursements for their own gain. Which is wrong and I really think it is illegal and being done on a grand scale. I just dont know how to find out how many of us this is being done too. If their is a law suit in the making please include me.

My daughter was told that because of her age (23) that we had to fill out an application for a PLUS loan, then send a letter stating that we did not want the PLUS loan, which we did. Then we were told a loan was issued in error and that the school would pay it back. We were told the loan was repaid in December by the school. Now I find out there is an outstanding balance of over $1000 plus late fee penaltys.

We are being told by Sallie Mae thst we had an outstanding balance of $1212 plus late fees of $315 and that this is going into collection and on my credit report

University of Phoenix's Financial Aid Counselor returned funds that I borrowed from Sallie Mae without any reason (I fully met the criteria for borrowers)which resulted in a cancellation of my loans with Sallie Mae. When the University of Phoenix first posted the receipt of my loan disbursement, the amounts did not match the amounts that I borrowed and were confirmed by Sallie Mae as being sent to the University. An amount between 100-200 dollars was unaccounted for. Then, University of Phoenix billed me for the full amount I had borrowed because they had returned the majority of it to Sallie Mae. Sallie Mae will not say who they dealt with or their reasons. University of Phoenix says it is Sallie Mae's origination fees that are causing the discrepancy.

I have spent numerous hours on the phone and email trying to straighten this matter out. Now, I am not only unable to continue my education with University of Phoenix until I pay them $6,781.60, but also owe Sallie Mae $3,330. Something isn't adding up and I am not getting the degree I am being asked to pay for.

I just want to say I was glad I found your site. All the promises about financial aid that I have seen on your site from former UOP students is exactly what I was told. I read in Business Week the number of lawsuits that this school has had for the same things the folks on your site have spoken about. I was made lots of promises even that I could get almost 2 Masters for the price of one.

Any way you have saved me a lot of money. I do see how they get folks in: They tell you your covered, but the catch is you start classes before your financial is is cleared (I was told at least 90 days) so you rack up money and then you don't get the aid they said you get. I was also told that I would get back for supplies, etc. about $2300. The told me my tuition would only be $18,000 for a masters program, but based on their tuition costs posted at their website I was actually looking at $25920 for 36 hours. This also caused some concern for me. I hope that some of these folks who have posted do file suit.

I lucked out. Your site and reading what others have gone through at UOP save me money -- I'm 56 and was going back to school to advance in my company. I'll take my chances on advancement without spending the money especially at UOP. University of Phoenix is extremely unthical. Ironically the first class they signed me up for talks about ethics. They need to take their own classes.

I have been attending the university since 2004. I have graduated with a BS in Criminal Justice Administration and currently taking my MBA through the university. I certified my financial aid for the academic year I was attending. Now, I had walked in May of 2008 but officially graduated in July of 2008. I started my graduate work right after I finished my undergraduate studies.

Because I started my graduate work within 30 days of finishing my undergraduate work I have to come out of pocket to pay almost $2000 because of some type of overlap in certifying financial aid years. I don't see this as my problem because I took the right steps and asked the right questions. My first question to my financial aid advisor was Will my financial aid continue without having to start paying it back right of way. She had told me that I was ok and everything will be fine. Then I aksed he if it is ok if I start my graduate work right after my undergraduate work and she stated there will be no problems.

Well, now we have a problem and she sent it to me in an email and not a professional courtesy to call and set up a meeting. I am prepaird to take this all the way to the top of the chain of command in the university's financial aid department. Those of us struggeling out here to make it in the world should never give up.

The financial damage is to my family. How do I come up with $2000 in a matter of 2 months. I don't get paid a lot of money as it is. As a the only member in the family working and trying to raise a family of 4 in hard times such as now. They want me to pay out of pocket for something that wasn't my fault. The physical damage was to me when I was alerted of the problem over an email. My stress level had increased and my muscle tension had started all over again. How do I stay in school and keep my family a float in these hard tmes?

I wanted to provide a follow-up to my experience with UOP's financial aid problem I posted on 2/09/09, so that others don't find themselves in the situation. My financial aid advisor finally called and explained why I owed $3555 to UOP. When I receive a disbursement of financial aid (also known as Stafford Title IV loans), you are awarded the funds in good faith that you will meet the attendance and credit requirements. You have a commitment to stay in class and receive passing grades. When this doesnt happen, per federal guidelines, all of your funds for the second half of your academic year are returned to the lender. Then, based on federal guidelines, a financial aid officer will determine if you have earned? any of the financial aid funds and what your balance is, that is due to the school.

Out of four classes, for the second half of the academic year, I had completed one class, receiving a non-passing grade in another class, withdrew from the third class, and did not attend the fourth due to monies owed to UOP. Monies I was not aware I owed. It was determined that I owed $3,555. To my surprise I came learn that the monies I had paid, which I assumed were towards the failed and dropped class was in actuality for tuition that my financial aid had not covered. My classes totaled to $6,480 and financial aid had only covered $ 4,860. No one had every bothered telling me this, until I started questioning why I owed $3,555.

For those of us who depend on financial aid to cover the cost of classes, this is something I should have been told. I would have not enrolled if I had known that I would be short $1620 each period of the academic year. So, if you rely fully on financial aid paying for your classes, make sure that everything has been explained to you. I am now left with a $3,555 debt. I am returning back to a traditional school, which offers classes online. UOP won't release my transcripts until I pay the balance off, but it doesn't matter because non of the credits are transferable.

One last thing UOP has its own internal collection agency and the person I spoke with to arrange payments and the person I spoke to was extremely rude. My advise to all ask question, make you keep in touch with your academic counselor and that he/she is communicating back. Most important make you financial aid counselor explain everything to you regarding your financial aid. Don't be surprised as I was.

I've been given only 9 months to pay the balance, which will create a financial hardship. All due to them not informing me properly. I know that eventually I will be paying on my student loans, but I wasn't expecting to be coming out of pocket for expenses I was not made aware of until I decided to withdraw.

I have enrolled in UOP twice now. I should have graduated three years ago, but due to circumstances beyond my control and a financial aid counselor who failed to submit my leave of abscence paperwork I was forced to sit out of school for three more years. After helping several friends get their degrees I decided to apply for UOP again. I was told that I needed to submit a letter asking for readmittance. After working diligently with counselors, I was admitted back to school. The classes that I took for my major had so much work that it was hard for me to fit it all in including the learning team assignments and work and be a single parent. I spoke with my counselors and told them that the professors changed the requirments for posting online every class, and most of the professors are not even qualified to teach the classes that I was taking.

I also told them that in order to stay in school I needed all the financial aid I could get so I didn't have to come out of pocket. But they make you fill out paperwork that says if financial aid doesn't cover then I am responsible. However I have applied for enough loans through citibank that should have taken me through school. But I didn't know that the school has the right to certify only for what they feel you need.

In the end I dropped out of school again. UOP said I had a shortfall again and I ended up failing a class that had so much work in it that I could keep up. So I left thinking I only owed 1400.oo, but I have received a bill saying that I owe $5000.00 So now I have to figure out how to get my transcripts from UOP so that I can finish my degree somewhere else. What a mess. At this rate my son will graduate college before me.

I have attended UOP since December 2005. I have learned the process and what to expect when it comes to financial aid processing. The method the University uses is ridiculous and I have had three different delays in receiving my excess funds since I have attended this school and all of which have been at the fault of the university. This time is the last straw. I receive loans and the Pell Grant. My loan disbursement and excess mail out went smoothly and wothout any problems and my loans covered all of my expenses for this academic school year. My Pell disbursement to the school was on January 15, 2009. All of this money was to be sent to me in excess because as I stated previously my loans covered ALL of my expenses!

The university took 6 business days to supposedly release my Pell to me. The school states that my excess was mailed out on January 23, 2009. It has now been 14 business days and I still have not received my excess funds check. I have contacted both the financial aid processing center as well as my local campus financial aid counselor regarding the matter. I have received no answers as to where my funds could be. I have also spoken with USPS and they state the longest it would take for any mail to come from Phoenix to Savannah is 10 days. I received a print out regarding my Pell disbursement around the time I should have received the check as well. This print out has always been in the same envelop with my excess funds check since I begain the school in 2005, and yes I have all of the envelops and check stubs in a file at home.

I asked the university why I received the print out and no check this time and their answer was we don't always mail them out together. The date on the print out was January 23, 2009, and this is the same date they claim they mailed out my excess funds check. I have since received mail from the school dated February 5 with no problems, but still have yet to receive my check. The only assistance the school has suggested is to conduct a stop payment on the check they claim they mailed out, investigate and then process my excess again. The time line they gave me on this was another month long wait. I am a single parent that relies on excess funds to handle other school expenses and some living expenses. The school is handling the matter in a manner the screams UNIMPORTANT! I would think that the school would rush the matter and release my funds to me in a manner that screamed URGENT. They do not seem to value their students and I see that I am not the only one experiencing problems with the financial aid process. Something must be done! The students should not have to suffer because the University refuses to incorporate a processing system that works.

So I have been attending University of Phoenix since September 2007. I am a single 20 year old mother with a low income job and just trying to make life better for my 1 year old daughter. So I applied information about UOP and immediately I got a call from a recruiter for the college and I was convinced it was right for me.little did I know I was told everything I wanted to hear. I got enrolled filled out the financial aid and for my 20 month program for my associates in business. I was told I qualified for full amounts of financial aid and grants, I told the advisor I could NOT attend if I had to pay one dime, she told me over and over again and re-assured me I would NOT have to pay anything and not have to pay my loans back, financial aid would pick them up.

Now its February and I get a call from my new financial advisor saying my loan amounts are $23,000!!! What to do now they originally assured me that I qualified for everything and the checks I received from them was extra money to use towards school supplies..and when I first received a check from them I called and asked what to do with it they told me to use it for school supplies and once again I asked now I do not have any loans and I will not have to pay anything back, right?? they repeatedly told me everything was covered, I do not have to pay anything back, since I am a single mother.

I do not even make enough to pay this amount back in however many years they want me to I was totally miss lead and now I have realized my cousin went through the same situation. They say the things you want to hear when you are in desperate need of trying to help your life improve.

Now I do not know how I am going to afford anything for my daughter because I have major money to pay back and I will not get a good paying job with my degree because the economy is crap. The only thing happening are people getting laid off.

I am a student at UOP and have been for almost one year. I agree with alot of the comments on this page as far as the amount of assignments that are required, the cost of tuition and the finance department. I have been dealing with the finance department for about one month now and I am awaiting disbursement of my funds I have been waiting and dealing with this issue since Jan. 19th 2009. Come to find out that my previous loans were cancelled and I kept telling the school that they were cancelled and they saw on their end they weren't. I then had to call the lender and find out for myself that I had to sign a new MPN.

So today is Feb. 09th and I still have no report as to what is going on w/my money or where it is. I would assume that the monies would be rushed because I have been waiting for OVER ONE MONTH! This happened in Sept. as well and it seems as though I have to do the work of the finance counselors because they can't do their own freakin' jobs. If I wasn't more than 1/2 way through my program I wouldn't even try to finish, but I am kind of stuck where I am.

They really need to do something with their financial aid department because the counselors can't do their jobs without being watched over like a hawk by the students. Then you goto their supervisors or persons above them and you get ridiculed and reprimanded for doing so. Well wouldn't one think that if they were doing their job that the students would'nt have to do it? I hope this gets resolved soon. I will be posting again with the outcome.

I've been taking classes on and off with the University of Phoenix since 2006. I have two complaints, first lack of communication from academic counselor and issues with how financing is handled. As I am sure many students do, I depend on financial aid. In October of 2008 I had become ill and realized that I needed to take a break from classes. I had placed a call and sent email to my academic counselor informing that I needed to withdraw from the class. I never received a response. Though my professor had granted me additional time to make up class work, it was impossible. Ultimately I failed this class. As you know this affects financial aid.

What was disturbing is that I was moved into the next level of this class when I had not passed the first. I again communicated with my academic counselor, resulting in again no response. I came to learn that I was withdrawn from the class in my 3rd week of class, resulting in payment of both the failed class and partial payment of the class I had requested to be withdrawn from. Not having the money I had to arrange for payments. At the time I was making my last payment I found that now I was owing another $3,555 (refund to lender).

What I don't understand it what I am paying for. Since my withdrawal I had not taken any other classes nor I was I scheduled to take any, as I had an outstanding balance due. UoP doesn't let you move on to the next class if you owe them money. It is my understanding that if there is a 90 day break in attendance, UoP must refund the lender monies advanced. What I don't understand is why they are billing me for money returned for classes that I have and will not be taking . This should only reduce the amount I owe my lender and I should not be owing UoP anything. The last message I received from my financial counselor was that she would need to talk to her manager. I've yet to hear from them. They have been paid for the classes I have taken.

I transferred to UOP from another college for the online degree option, once this transfer took place I was informed that with my lender and FASFA I would be covered only for 4-6 months to go by attending classes and received a call stating that there was an oversight and I however WAS NOT covered and would have an out of pocket expense. I was then pulled out of classes and had to drop some classes to avoid rising the debt they claimed I owed.

Now to this day I'm still struggling to get answers as to why I am still dealing with a debt why my money has been returned to the lender recently and where the second loan I had to take has gone. UOP claims to have never received it although when contacted the loan company tells me the disbursement was sent out and received by UOP on 11/17/2008. I should have received my degree by now and have been struggling with this and seeking answers more than I have actually attended class at UOP. The initial problem has started a snowball effect for the rest.

The consequences to all of this is that I am no longer considered to be a UOP student and have no degree, but I do however have debt with not only one but now two lenders not to mention UOP. I also have a loan that is lost in transition somewhere with UOP and nobody that will give me answers or assist in resolving my problem in order for me to continue my path and get my degree. I have already spent to much time and money with UOP to start over somewhere else I just need answers and chance to get my degree. Don Walford my academic counselor was very generous and helpful with this situation to the best of his knowledge. At one point and time I had my academic counselor relaying messages to me from my financial counselor, I'm sorry but that is her job not his, hence the job titles!

After completing my AA degree a recruiter called me asking if I would be interested in continuing with the University. I told him yes and we talked over the details of what the university was offering me to attend. I was offered a scholarship of $3,000 for the next two years. I agreed and when it became time to start my classes I was assigned a financial councilor. I reiterated what I was promised by the recruiter. She stated that was only if I was starting within two weeks from my competing the two year degree. The recruiter and I talked several months after completing the two year degree and I informed Jaime of this. She then told me that she would reapply for the scholarship and I would not be told until the end of my first class.

Five days before the end of my class I started calling and emailing Jaime and my academic councilor. Finally, at the very last moment Jaime returned my calls and stated that I was denied any assistance and since I do not have a unsubsidized loan they were not going to even consider me for anything else. This seems ethically wrong in two points. One the lies and the last part where I was not only told no but because I choose not to owe someone interest on a loan that accrues starting immediately (not after graduation), but they would not even try because of that. I pay my bills and owe them nothing, so this is how they treat a cash paying customer!

The company I work for is likely to lay my division off and this degree is becoming more than I can afford. The loss of $6,000 previously offered to me and accepted by me would have to come out of my pocket. Offering a bait and switch is illegal in most states. Now I cannot attend UoP because of this and I will most likely not be able to find another college without major loss of time. Not to mention the sign up costs and books that I was required to buy. This may have cost me getting a replacement job or finding a new job within my existing company. I was lucky to get in the door as a contractor. Now that I am a full time employee I am not qualified to get any of the open job positions because of my lack of a four year degree.

when I first agreed to enroll in UOP, I didn't have my transcripts from my BS program at CTU because I owed an outstanding balance, however, it was not explained to me that I had to have my transcripts before I got my first financial aid disbursement check. Neither my enrollment counselor nor my financial aid advisor expressed that to me. If I was able to pay this outstanding balance now, I would. I am a single grandparent living alone and I was depending on my loan disbursement to pay for my transcripts and whatever else I needed to assist with my educational needs.

Even my enrollment counselor had me to believe that I could use my first disbursement check to pay the balance from CTU so that my transcripts could be released. He has now since departed from the University. This is now giving me the impression that my enrollment counselor did not care at all about me enrolling and finishing my education at UOP, he just wanted his enrollment bonus. My financial aid advisor Sonya Midland now is telling me after 4 weeks into my second class that they won't release the funds until all documents have been received.

This has put in a very awkward and discouraging position and I am very frustrated about this. I was under the impression that she was here to help me with my financial aid options and whatever she could do to help me, she is not. I have called and left messages for the financial aid manager on 1/12/09 and 1/13/09 and she has not returned my calls. I have e-mailed my financial aid advisor on 1/13/08, Sonja and she has not responded to my e-mail as of this date.

I take my education seriously, and I thought that University of Phoenixs mission and purpose was to provide students access to higher education opportunities. Sonja called me and expressed to me that everything was taken care with my financial aid and to don't worry about, were her exact words because I had just received a bill from UOP. I am wondering also what happened to the loan disbursement that should have paid for my two classes that I took?

I am having trouble receiving a balance that is due to me from my pell grants and loans i'm 18 credits away from obtaining my Associate degree.Please help me anyone I need some kind of advice I 'm considering switching schools.

financial hardship stress

University of Phoenix is okay to deal with but my complaint is due to the financial aid process. I withdrew from the University and transferred to another school in my community. They are holding my aid money until MARCH, not returning it to the Department of Education until then. This has messed me up on my new school as they are unable to use those funds for me. So I either finance privately or just give it up until the next financial aid year starts. I am probably just going to forget about it all at this point. I have not accomplished a thing except getting into debt with the university of phoenix. I have nothing viable to take from the experience, unless regret is viable. I question the validity of U of P before I decided to go and went against my gut instincts. I should have never went there. Everyone makes A's, so honestly how on target can they be?

I have to postphone with my education at this point. I am 48 years old and I seriously doubt if I will continue ever. What is the point of it?

I have taken one block of classes at University of Phoenix. I was told before classes began that I was fully funded for classes by federal grants and loans. Any overage in the funding would be disbursed to me. During the course of my first block of classes my Financial Aid process hit a snag. They needed more information. They were disputing my eligibility suddenly. I sent them what they asked for. Then they needed something else. This has been going on for 12 weeks now. I send them what they say they need... then they turn around and say it's not good enough we need XYZ documentation.

We are now at the point that they want a letter from the IRS or an amended tax return because they are disputing my filing status. There is NO REASON for me to refile my taxes with an amended return. It was filed correctly and properly. I have documentation from a professional tax preparer, WHICH THEY ASKED FOR AND SAID WOULD BE SUFFICIENT, stating same. Suddenly, it isn't good enough and they need more again.

I am currently NOT enrolled in classes. I have been withdrawn from my 2nd block of classes TWICE now because of the almsot 2000.00 balance I am carrying at the University which I REFUSE to pay until this process is completed. (When it is complete the funding SHOULD pay for it supposedly). I'm angry and frustrated that they are dragging this out and playing games with my ability to continue my education. I don't know what to DO at this point because I'm not sure how to go about getting that letter from the IRS and I don't have REASON to file the amended return.

This Financial Aid process is seeming more and more bogus to me. I started to go to a different online University and I'm beginning to wish I had. I do have to say my Intake, Academic and Financial COUNSELORS have been helpful and have tried to help expedite the process as much as THEY can but apparently the problems I am having are handled by someone other than them. I think UoP needs to take a look at whoever is handling it and fix what's broken.

I was loking for some sort of financial aid handbook to read into my issue when I found this site with individuals who were having the same problem as I was with the financial aid department. I received letters from bot hte loan corp. and the financial aid office at UoP stating my disbursement dates. There were supposed to be two disbursements. The later one was to come on December 15 to cover the aprox. $600. balance on my last class.

The disbursement came on time and they did not hesitate to post the money to my account. I was written that any credit was to be sent to me. This is the way it is supposed to work to help with any expenses students may have such as housing. I got a letter in the mail on December 23 that said amount distributed to student $0.00 I spoke with a financial aid counselor who could not really help me because my own counselor is hardly ever available and no one else can seem to deal with her cases.

This fill in counselor told me that they usually hold any last distribution until 29 days after all courses are completed. This does not sound legal and everything they print says that the credits will be given to the student. If I am taking out loans to fund my education and expenses during school, what is the purpose of holding the money until I am done with school. I am in week 2 of my last five week class. I have 3 weeks to go and I need the money that is due to me now, not when they decide they want to give it to me. I am going to call the loan company and get their take on this because it does not seem right. I am also going to call the student aid commission to get further info. It is too bad because I wanted to jump right into my Master program but I will not be doing it at University of Phoenix if I conclude that their practices are not just.

Well I had receive my letter from the University of Phoenix stating my Pell Grant disburstment would be Oct 13 2008. Now here it Dec 16,2008 still haven't received it. My account with them had been sent into recalculations 4 different times every time I called to find out what was going on I got nothing but the run arounds and was told different things over and over. I was told my Disburstment date would be Dec 1, 2008 well when I called to check on that then it was Dec 9, 2008. I was also told way back in Oct and Nov that it was suppose to be disbursted and every time I called to check on it kept getting something different every time.

It should not take more than a few days after it received for them to calculate and do refund check for the amount and get it out in the mail. I have had nothing but pure hell out of the Finacial Aid Counselor and get nothing but the run around every time I call or ask anything. I think I will be finding my self another online school to attend to finish out my HCA degree. I am done with the run around with this school. Then My FC told me once the check was cut he was going to see if they could over night to me so I would have it before Christmas. Like that is really going to happen so I am not looking for my refund to get here untill Dec 30 or later

I received a call today from an apparent collector named Kristen at University of Phoenix. I walked in graduation this past June but had 2 classes to finish. My financial aid rep stated no problem we have all the funds we need for you to finish out. This is not true at all. I still have the 2 classes needed to graduate and they claim I owe them 1500+.

this has limited my career choices, attended the university for over 2 years with 25k in student loans that i have to start paying back soon and dont even have the degree

I have been attending UOP on-line since Jan. 2007 in the RN to BSN program. I have had no real complaints with them until the past four months. I received the second half of my fincial aid disbursement which posted to my UOP account on July 28, 2008. The two disbursements were $2750 and $2500 for unsubsidized and subsidized stafford loans. Forgive me if I'm wrong but I'm under the impression this is MY money that I am borrowing. Having it sent directly to them for simplicity allows them to manage the disbursement accordingly.

Of the total funds received - $5850, I had only two classes left which was clearly posted on my program summary. The cost of tuition for these two courses was $3550, this left a credit balance of $2300. Very basic math. I called and emailed my fourth financial counselor since beginning the program asking when the credit of $2300 would either be returned to the lender or sent to me. Should be soon I was told.I heard this same response for a few MONTHS. Financial aid was very busy, etc. I couldn't imagine the delay in such a basic transaction and keep in mind this entire time, I am paying interest on the $2300.00 while they are earning interest keeping it in their account.

I finished my last class with them Sept 29th. Still, the credit remained on my account. By the end of October I was more than frustrated and felt the manner in which my funds were becoming unethical and possibly illegal? Not until Nov 11 did they return the funds to the lender, in the amount of $2625.00. Why that amount is beyond me. Now they are asking for the difference of $325 from me! First I had an extra $2300 and now because they can't get their crap together, I am supposed to pay them a balance. This does not include the fact that I never received a student aid report for the disbursement showing what I was eligible for, which should have included a Pell Grant that I never received or heard a single word about.

When I email my financial aid counselor he never addresses that question. I intend to take this matter up with whomever I believe needs to be aware of UOP's financial aid practices.

I attended a seminar led by UOP's staff. They promised that they would approve me for a federal loan. Five classes short of graduation, they came up to me and said that I did not qualify for any government loans.

Having done my contacts with many of their staff in the headquarters in Phoenix, Arizaona, I was led to nowhere. They said that individuals with my Arab name were put under close scrutiny after september 9, 2001. Now, they have reported me to their collections department and they are going after me for about $6000.00 after I paid them more than $5,000.00.

I even reported them to the U.S. Department of Education (Atlanta Division) and the latter could not do anything for me. I wanted to sue UOP and I could not find an attorney to represent me. I am lost and I need justice.

My wife and I both started the online classes offered by the University of Phoenix/ Axia College. At first I was excited to be able to further my education from home, but it was ended very quickly when after my first block of classes was finished. The company I work for, paid for my tuition for that block. However, the financial counselor informed me that the vouchers my company had sent was too late to pay for the block of classes I just finished and they could only be applied to my next block of classes. She then informed me that I would have to use a credit card or pay cash for the amount owed for the classes I finished. I informed the financial counselor that the vouchers are made out for that specific set of classes by course name, course number, and start and finish dates. I did not receive any other response after that, except that I owe $1700.00 and could not continue with the next set of classes until it was paid in full.

Shortly after all that transpired, I receive a bill from collections stating I owe $1700.00. I informed the financial department and the collections department that I would not pay for classes that have already been paid for by my company, and that I would not continue schooling with them or any of their associates.

My wife, however, continued with the degree program with Phoenix for more than a year after my complications with them, until today (11/11/2008). She had failed a class and was told she had to pay for this class because the federal loan would not cover a failed class. Not having $975.00 to just shell out, my wife asked her financial counselor what she could do. He said that he would put in for a loan for her to cover the cost and she would be able to make payments after she graduated, like with the federal loan.

Well, that was two weeks ago, today, she gets a e-mail from a new (and this is the 4th counselor so far in less than two years) financial counselor that she could not continue classes until this payment was made. My wife phoned him and asked him about the loan the last counselor applied her for, and this counselor knew nothing about it, then told her that the bank the loan was for went under, and she can not continue her classes next week and must pay the $975.00.

So, in conclusion...I could not finish my degree due to fact that Phoenix/Axia College can not keep their records straight, and have problematic financial processes, and a incredible staff turnover rate. Now, my wife, having only one block of classes left, will not be able to finish her degree until we come up with $975.00, and we will have to do it within 30 days to keep her federal loans in order, and which is now over $18,000.00 for 2 years of online (sub par) college.

A couple of weeks went by and there was still no check in my mailbox. I wrote to him several more times, rather frantic, because I was counting on that money and had bills that were either coming due or overdue. I kept being reassured that it was being taken care of and I should have my money soon. It never came.

By the time my classes had ended, not only had I NOT gotten my disbursement, it turned out that the school hadn't processed my application at ALL. So now, in addition to having other debts that I was unable to pay, I owed the school $2,015!! I was told that my application had, basically, been forgotten about.

I was also told that the debt would be written off by the school because it was their fault this had occurred. Well, my last day of classes was October 19th. Today's date is November 7th and my account summary still shows a balance of $2015. I can't even get a copy of the diploma I earned until that's zeroed-out!

I'm supposed to be taking classes with U of P for my Bachelor degree (can't start those until this dilemma is resolved). I'm considering withdrawing now, though. Especially after seeing this website and the long list of complaints... How can I expect anyone to take my degree seriously when it comes from an organization that can't manage something this basic??

I adore my academic counselor and my financial aid counselor is a nice guy, too, but I'm rapidly losing respect for the school they work for. It's especially frustrating that this happened at the end. I'm supposed to be happy about graduating college and all I can think about is how ticked off I am!

I applied for a private student loan from Wachovia. The funds were sent to University of Phoenix on September 10, 2008. I called Valerie who is my finacial advisor and she told me that she would have Appollo Group cut the check and send it out to me. The check was supposedly sent on October 4, 2008 which means I should have had it in my hand by the 11th at the latest. I called her numerous times after not receiving the check and she did not return my phone calls. I also sent her emails to try to get a response.

I got in touch with my academic counselor who put Valerie on the phone with me and she stated that she would resolve the issue and call me the next day. That was last Wednesday, I have since left her two more voicemails and have not received a call back.

Because I have not received the check, my bank account is overdrafted $650.00, my car insurance has been cancelled, all of my bills are overdue, and I am about to be evicted from my home. I am sick to my stomach daily and I am also unable to buy my son the things that he needs for school. The weather is getting cold and he is in need of winter clothing.

I transferred to the University of Phoenix Online from another university in which I was enrolled in their online master's program. The only reason I transferred was because the program I wanted was not available through the first university. Upon enrolling, I was informed that financial aid would cover my expenses in full, and that I would be receiving a refund check for roughly $2500 shortly after classes began. When I didn't receive a check, but started receiving bills, I figured something was wrong.

I attempted to contact the financial aid advisor that was assigned to me on several occasions, and did not receive a call back. Later I found out from my advisor that he no longer worked for the company, and he forwarded me to another advisor named Andrea. She assured me that my financial aid would cover everything, but that it just hadn't been processed yet. Once it had been processed, I would stop receiving bills. In the meantime she instructed me to just disregard my bills. I of course did as she instructed.

I later find out (when I mentioned that I wanted to withdrawl from the university for personal reasons...and was informed that I didn't have my priorities straight), that I actually owed the university just under $4000 for only 2 classes (one in which I hadn't completed yet), and that I owed them the money immediately or it'd be sent to collections. I attempted to explain to them what I had been told on other occasions by 2 other people, and requested to be withdrawn immediately as I had informed them also at the beginning that I did not want to attend their university if I would not be receiving financial aid. Since then (about a week ago), I have noticed that I have not been withdrawn as I can still access the class, and have not received an answer back from either the academic advisor or the financial aid advisor, in which they were so quick to address my problem when they thought that I would still be attending their university.

I need to know if I'm withdrawn and what I owe the university exactly, and why I was given the run-around. I am pregnant and am suffering mental issues because of the undue stress that they are causing me. I am also suffering economic hardship because I cannot afford these payments, which I explained in advance.

Well it didn't take long for me to get SallieMae's # and I called them. I talked to one of their loan specialists and she said their story was nonsense. The school has complete control over disbursements. When I called to speak to a financial aid manager, Robin, she was supposed to call but didn't.I asked for a copy of the code that said Federal Stafford Loan wouldn't allow.. I was denied. It seems they flat out lied to me. Maybe to make sure I was in the next class? That would be really stupid as I only have 2 classes left after this one. I will have earned my MBA then. I'm not at all irresponsible in paying them and currently have a 3.9gpa. This sounds very suspicious.

I probably won't be able to pay my child support on time and may well go hungry.With the price of gas I won't be able to drive far. I am currently unemployed with no income.I depend on the overage of these loans. I was to receive $10,250 and will only have to pay $4000 for the remaining courses.

On October 20, 2008, I officially withdrew from UOP's M.A. Education program, only after completing one class. The reason is that when I started the first week of my second class, they sent me an invoice for the first completed class. They never submitted my documents to Wells Fargo Bank so that I could receive financial aid and had the audacity to bill be for the first class. I then contacted the Bank to see if they had received any information or documents from UOP and they said that they were still waiting for the school to submit my information after waiting two months. The financial aid department (Debbie), who is quite unhelpful, claims that the school's policy is to have students attend at least three classes before financial aid is completed. This policy, in my opinion, is so that UOP can bill students and continue to get money from them for each class!

The financial aid counselor never responded to my last email asking her why they never sent my documents to the Bank for processing. And, the Enrollment Counselor, Chase, was helpful at the beginning, but after I told him that I had withdrawn from the school, he tried to pressure me to continue with my second class. He told me that even if I got a C grade in the second class, that'll be Ok, because I got an A in the first class. He was only concerned about me logging in to the second class so that I would then be charged for that second week of the second class also.

He also told me that the University may charge me for the complete second class even though I only attended one week, because that's their policy. I told him that I received an email from Financial Aid stating that I would owe for the first class that I completed and the first week of the second class. He also said that he thinks that's incorrect. I've got the email as proof and I plan on taking legal action against UOP if I receive a bill outside of what I'm supposed to pay. This school is a total scam and they are out to get people's money at any cost possible. I have never heard of a school that admits students prior to getting financial aid in order. UOP basically lets students hang themselves without them even knowing it.

I received a bill for the first class and was told that I'll be billed for the first week of the second class that I attended. I plan taking legal action if they bill me for the four weeks of the second class, instead of the one week that I attended.

I was requested to forward certain documents in order to certify my loan papers for student loan. I sent several copies of my transcripts, my High School sent certified transcripts and my diploma was sent - because of UOP's lack in defining what was truly needed until July 2008 - it was already too late to certify papers. The request for what documents were needed seemed to change upon every phone call - either they were not legible, never received or the last excuse was they did not cite my graduation date. I assume my transcripts were erroneously misplaced, misfiled or merely tossed away by the financial aid processing center.

University of Phoenix is completely responsible for the miscommunication and misplacement of my records causing a crazy balance due. Had University Of Phoenix been more clear on what was needed from the beginning instead of providing me with several different excuses, and losing my transcripts, my papers would have been certified accordingly and I could have proceeded with my education.

As a result of UOP's mismanagement and negligence, my education has been put on hold and my finances are in jeopardy with a possible collection. I am fighting the collection action now. There is a collection/account balance due and my transcript with University of Phoenix can not be sent to another school until resolved.

I find it humorous most of the individuals on here can't even spell! You people have no clue what you are talking about. The University of Phoenix is by no means perfect! No school is! The things you are complaining about are just ignorant. Why? Because financial aid is something you pay back if you drop out DUH!!! That is with any school UOP is accredited they take cxredits I transffered in all 60 of mine through a CC! Things that don't transfer are those copurses you take at your community college that are all electives. How can any school take 24 credits of mechanics or whatever?

During this time, I received several requests from U.O.P representative to complete certain forms. I've even sent the same form to this school at least 4-5 separate times. Needless to say , I did not receive all of the financial aid until the July. After the financial aid was processed and excess funds were issued to me. I started receiving bills from this school with different amounts. The school advised that they did not take out enough money of the excess funds. In addition, they inadvertantly returned funds to the lender a few weeks before, I was due to finish my program. I am not sure why ,the lender advised they did not request the funds back and is not aware of the reason that the funds were returned to them.

The stress alone of the inconsistencies,long hold times,locating fax machines or paying to use one, and numerous call on my cell phone while dealing with this establishment is damanging enough. I am now in debt to the University of Phoenix as well as the lender and will not be able to graduate until the account is cleared. As a result, I unable to apply for employment that requires proof of a Master's degree.

I enrolled at the University of Phoenix online and began classes in June 2008. I was in the classes for 2 weeks when I found out that contrary to what my enrollment counselor had told me, none of the credits from UOP would transfer to Purdue, where I am supposed to begin classes in January. I called the enrollment counselor and she said I wouldn't have to sign withdrawal papers, that I was to not log in to classes and the system would automatically withdraw me.

I spoke with the financial aid counselor, who told me my student loans would be cancelled and I would be responsible for approximately four hundred dollars out-of-pocket. I agreed to this amount. He told me I would receive a billing statement for the exact amount with the charges listed.

Now, I cannot be accepted into the Pre-Pharmacy program at Purdue until UOP releases my transcripts, which they will not release until I give them $2,250.00. I have received phone calls literally 3 to 4 times daily and letters from two different financial aid counselors several times weekly. The deadline they originally gave me was August 1st, and it continues to be pushed back with each letter I receive. I have sent letters to the financial aid department requesting a detailed list of charges, which they have not remitted. Additionally, my student loans were cancelled, and somehow one of them has been re-opened without my consent.

I checked the UOP website and there are simple charges stating refund-pell grant of $2,155.00 and refund-lender $95.00. I am not getting a straight answer from anyone I've talked to there, and from experience in the past, I was of the understanding that while they could pro-rate for the time I actually attended past week 1, they could not charge the entire tuition rate for the time I attended.

Also, I received two additional checks from them on August 25th, one for $2,155.00 and the second for $386.25. I received 2 checks for the same amounts shortly after I dropped from classes, around the beginning of July. I mailed both checks back to the school, as instructed by Daniel G. The two new checks, sent to me two months after I dropped classes, are in my possession and will be given to my attorney next week.

I feel the enrollment and financial aid counselors are misleading the hardworking people who are trying to better themselves and may find barriers to traditional methods of higher education. Quite frankly, I find their practices shady and would not be surprised if they are engaging in illegal practices. I did find multiple complaints against them for the same types of situations through the Better Business Bureau and the consumeraffairs.com website.

I am a pell grant student. I make less than $15,000 per year. You can imagine the kind of financial burden over two thousand dollars can have on someone in my circumstances, not only as a monthly payment but rendered in full. Not only that, but they will not release my transcripts to Purdue so I can enroll in a real college, delaying my education for an undetermined amount of time.

I was agressively pursued by a Grand Rapids woman named Valisaa, who was very nice, but after I decided to attend I felt very preassured to start ASAP. There was a problem with financial aide, but they took care of all of that, which felt good becuase I have a very stressful job, and did not have the time to invest.

I did not like the Instructor for the first class, Ryan K., he came across cold, rude and arrogant. Being th first online class, I chalked it up to being my first online class. I liked the people on my learning team, but there was one person who did not pull their weight and the instructor did nothing about it except bring all of our grades down. As a student WHO IS PAYING for the class, you shoul have the choice of working in a learning team, or not. You should not be forced to do this. When I asked the instructor instantly became even more rude toward me. I deserved an A, but recieved a B.

I went to my academic Counselor, Sally, who then took it to a board to review and they said the Instructor was right. This left a VERY bad tast in my mouth. I then told Valissa, Henry and Sally, that if I am not happy by the end of my next class I am transferring back to Davenport University.

Half way through the next class, again I had a learning team member not pull their weight, this time the instructor was very nice, Xvette M., she really appeared to listen to the students, and the class seemed more cohesive, but I felt it was a fluff class like the first one. I informed, Henry, Sally and Valissa this would be my last class andI am going back to Davenport.

Well today I get a letter from Henry (Financial Counselor) that says due to your recent break in attendance, a recalculation of your student loan was recently processed The amount of $1618.50 was returned to your lender or grant program. As a result, you owe University of Phoenix $1495.50 no longer paid for by financial aide.

I am sorry, you get financ ial aide to pay for a class, once the class is paid for it is paid. To be honest, I am a consumer, if I buy a product and I do not like it, here TAKE your gradesback and everything give the money back to the lender, but I am NOT happy with hte product AT ALL from University of Phoenix. I DID njot learn ANYTHING from the classes, nothing. I put together a pwer point presentation, that was my role deleated to me. Someone else did the research. There is no possible way to read everything in 5 weeks, and when you do you skim.

The exams are sent to you, all you do is look up answers. The weekly DQ questions you just relate to your personal life. I quit the school because it is not a learning facility, it is aplace that just wants your money. I REALLY wish I would of came to this site, or researched them before hand. I am not going to pay them the money, they can send me to collections. I am going to file a complaint with the BBB, The Attorney General, Department of Education, Federal Trade Commission, and accreditation agnecy.

This just started this week. I would REALLY like to know if anyonehas NOT had to pay them back by filing a complaint.

I was interested in the university of p's online program. everything was going fine. I was told by my financial aid counselor that there would be no problem. I filled all the necessary forms and had everything back in a timely manner. The problem came when by being married I was told that the financial aid would not cover. This happened in May 2006. I explained that I would have to leave school because I couldn't afford this on my own. That was the whole reason for wanting financial aid to begin with.

Since I was told that there would be no problem I was allowed to start class. Classes were in session and I was deeply involved in my classes when I was told that my financial aid would not be available. I was then told that I would be responsible for the cost of the semester. I have since received a bill for 1700 dollars and I don't think that's right. I have a Ms. Garcia calling me trying to get me to pay. I wanted you to be aware of uop.

I am constantly being harrassed by Ms. Garcia. I find it extremely disconcerting that a company that is trying to collect a debt from a supposedly reputable business such as the university of phoenix, would not allow mail in payments. I find that very suspicious.

I enrolled for the first time at the University of Phoenix- Axia College back in March 2008. I ended up dropping a few days into classes because I began recieving letters from the school stating that I owed them moneys for classes attended. This was less than one week into the first set of classes. I did not understand why I owed them U of P - Axia College a dime when I was granted full PELL and went through Salley Mae for the rest of my funding.

I began recieving harssing emails, letters, and constant telephone calls stating that i owed the school money. Over the time span of about three weeks I tried to get ahold of someone- ANYONE- who could help me but everytime I was just hushed up and blowm off. Finally when I was able to reach Corey,I must have spoken to over 6 different people about the balance owed to the school, and to no avail. Afetr that one phone converstaion, not one single person, not even the director of finances Corey ever returned my calls, emails, or letters after that day. NOONE would answer me and I was and still am livid!!!I was promised that the situation would be rectified but it to this day has not been.

I eneded up starting classes back up because I was not about to pay for an education that I did not recieve. Recently I have had to drop again due to the fact that I had to have emergency surgery. Form that I got a severe skin and blood infection which made me violently ill and has kept me from working for over six weeks now.

Last week when I contacted the school I was advised that I would lose my financial aid, and my funding leaving me the the full balance owed to the school!!! I did not ask for this to happen to me, I would love for all of this to just go away, but now I am sure being punished. I was told in a very appothetic mannor that my classes are online based and that if I am not working I should have nothing but time to complete my assignments. That may be true but the financial hardship is solely mine to bare, being a single mother and having a child that solely depends on me, I can not afford the $200 for the extra software needed for classes- which I was not told about until after I started my classes. I began to save up for it and then I was hospitalized, had surgery, and put on isolation precautions which has kept me from work.

The faculty at the school and at the office did not give a damn that I could have died from this illness, or about the well being of my child or myself- all they cared about was the money. I do not think that I should owe them anything. The only thing I should owe it my lender- Salley Mae.

I owe th school $3900. I do not understand why when my financial lender should be the only one I should have to pay. I have recently discovered that the school kept all of my federal funding as well as the moneys from my lender from the first time that I began school. I did not restart until May 2008. They kept the money from March until May!!! Why I had already dropped.

I fully intend to take this as far up as I have to until the shady doings at U o P are all uncovered and all of this fraudulent activity is stopped. I am 26 years old and I have an 8 year old son. Being a young mother I wasn't able to go off to college after high school, I have wanted nothing more since then. I want the best for my son. This situation with the University of Pohenix utterly disgust me! I have worked hard for everything I have and I have done it without friends, family, or welfare. To stable and at a point where I am trying to better myself and still take care of my child, just to have U o P take complete advantage of me really upests me- I am p- off!!!

They took away my chances of owing a home or a safer car in the near future because now it is on my credit report. I have also been advised that my income tax return will be taken away form me to repay the debt. Is there anyone who can help- I just don't know what to do.

I have been given the run around concerning my financial aide each year now. I was told that my FASFA info was correct & funds should be available to use, then I was told they were working on this, for months, then after attend half a year I was told that there was no funds, there was an error, that took 7 months to find after I kept asking what was taking so long, then I was forced to pay all my tuition costs out of pocket & then no funds were ever processed.

I was then told in order to obtain my online degree I had to complete it; I could not transfer it to another school or to another type of degree. So I re-enrolled after I was promised my financial aide errors were corrected, to later be told that they were working on this again.

I have attended other schools & never experience such issues involving financial aide. Is UOP doing something wrong or where is the funds going or why are they not being processed correctly or timely?

Due to UOP errors, I was forced to pay a large debt in full with intentions of having financial funding, & then the stress that is has caused worrying about the second time it has occurred is twice as frustrating.

I am going to give you a timeline of things and I am expecting that the University is going to make this right or I will pursue it in any and every manner possible. April 1 - April 7: Several correspondences went back and forth between myself and Alex regarding how to note my payment in the application process. When I was enrolled in the fall, I entered financial aid and no second option. The loan was processed and all was well. However, I was advised that this time, even though I was pursuing a private loan - which I advised MULTIPLE TIMES - I needed to note tuition reimbursement and cash. I was assured that my CC would not be charged because the loan would be processed. I was never referred to financial aid, and because I wasn't enrolled, I didn't have an advisor.

April 11 - I received enrolled confirmation from U of P. May 7 - I contacted Christopher, since he was listed on my home page as my financial advisor still. I advised that Wells Fargo had informed me that they had not heard back from U of P and that my loan was subject to cancellation without verification from the university. At this point, he and Alex advised me that Mark was my current advisor. (I would soon learn that my pleasant experience with Christopher last year is apparently NOT the norm at the U of P).

May 8 - I forwarded the same correspondence to Mark advising him that WF was inquiring about enrollment certification. At this point, I was into my second week of the class. May 15 - I contact Mark again and advised him that I was concerned because I was in week three of the class and nothing from the school to WF yet. I received the following response: Sorry for the delay in my response, but I just returned from bereavement leave. Your private loan information has populated and is in process for certification. You signed the document on 5/10 and we are still waiting for the loan to be certified by our Accounting Department. We should see something by mid-to-end of week next week. If it doesnt show, I will begin take the necessary steps of official inquiry as to where our Accounting Department is in the process. I will keep you informed of any movement on your account. If you have any further questions or concerns regarding this or any other matter pertaining to your account, please do not hesitate to contact me.

May 29 - My class is two days from ending and I am still waiting for my loan to be processed. I AGAIN advised Mark that I am not confortable with the time it has taken and I wanted to make sure that there was NOTHING ELSE needed from me.

June 1 - I contacted Mark AGAIN and asked when payment would be applied. I was more than aware that by Tuesday, June 3, I would no longer be enrolled. NOW...Mark advises me that the payment is not processed because my payment schedule is mark as deferred: I was unable to contact you by phone, so I left a message. The reason your account is showing as not paid? is because it hasnt been paid for. As a DEFERRED student, your card is not due to be charged for the class until 6/28/08. If you would like an invoice showing paid,? please go online and pay 1305.60. I am also going to need a new credit card on file or your primary payment option will be changed to CASH and all payments or balances will have to be settled two-weeks before the start date of each class. I hope this information proves helpful. If you have any further questions regarding this matter, please do not hesitate to contact me. (My intention was to submit my class for tuition reimbursement but that has to be done within 2 weeks of completing the course so that option no longer exists either!)

June 2 - I immediately advised him that this is NOT correct. There is a private loan from WF (as I had informed his numerous times for the past month). June 3 - I followed up YET AGAIN with Mark and he advised me: The private loan in the amount of 5000.00 is showing as signed and credit approved on 5/10/08. Sometimes this information takes a bit of time to process. I will keep you posted on any further activity. Have a great day!

Now someone tell me a) what this $5000 loan is if I never submitted a Wells Fargo request while enrolled and b) why wasn't I informed May 10, 2008 that I was missing a Master Promissory Note?

June 11 - Still no activity on my account. I received another correspondence from Wells Fargo advising that they still have not received verification from U of P, so I emailed Mark, AGAIN and asked what was going on. Now, the story changes, and he states that they are waiting on enrollment verification and he has forwarded the info to Audrey . I am concerned because this is a new name. Alex was my advisor for CCP 300.

First of all, it is never a bother to deal with your questions and concerns regarding your finances. The letter you received from Wells Fargo is standard and it is just a matter of time before our Accounting Dept. contacts them with the needed information to process your loan application. I have contacted Audrey, your Academic Advisor, to insure that your schedule is completely built as this is one of the parameters needed before your private loan can be certified.

June 13 - I emailed Mark because I am afraid that there is some confusion on my account. I reiterated to him that the Wells Fargo loan was to be processed for the April 29 - June 2 class and that I needed to get the credit on my account. June 17 - Today I received an utterly confusing email from Mark advising me that because I withdrew from the second course - CCP301 - my loan was not processed for the first course. His explanation was that the loan was not guaranteed when I was enrolled and that I erred by my not ensuring that it was guaranteed. He informed me that I had not signed a MPN with Citibank, which obviously indicates that he has NO IDEA what is going on with my account. The Citibank loan was submitted a week ago for classes in July. It has NOTHING to do with the class that I just completed!

Now, part of the money put aside for my son's braces are being used to pay for my class until resolve this matter - IF they resolve this matter. No one can resolve the situation - it's a classic scenario of pass the buck and I am the only one inconvenienced. At this point, I have emailed/phoned my advisor, the team lead, the financial aid manager and the university president. After four hours, no one has called me back and I am still $1300 in the hole!

Where do I start? I have been in the MBA program at UoP since June 2007. I am going to school on my GI Bill. Twice the young and inexpierenced financial aid girl caused a shortfall in the amount of money I get per month. That resulted in having to contact the Veterans Administration to clear up the matter each time. They use the term Academic Counselor very loosley at UoP. One typically thinks of someone a bit older and wiser to be an advisor or counselor. Such was the case with my undergrad degree that I got at a traditional school.

At UoP my Academic Advisors have all been young women in their early to mid twenties. With little or no real world experience they are worthless when it comes to academic advice. Whenever I call on my Academic counselor it takes over 24 hours for her to respond. When I complained about this to the school I was given another young kid who was supposed to be the supervisor. As for the classes, I have gained little from the school. I have told various memebers of the school staff that I have gained nothing that I could not have learned on my own by going to a book store and buying books on the topics of study. The only reason I continue is that I am over half way completed with the degree.

The consequences are that I beleive I will have an inferior MBA when I finish the course. There is no way anyone can learn as much going to UoP as they would in a traditional university. I do not recommend the school to anyone.

I was pressured to begin classes twice before financial aide was approved. The first time I was pressured it was like buying a house without knowing the terms and conditions first and the second time I had been out of class for a period of time and the funds were returned so they needed to be applied for and in the meantime I was urged strongly to start the class. The funds did not get returned and I am out $2 grand and they turned me over to a collection agency because I was only making $50 or under a month in payment.

Can't get a job now without transcript/diploma and UOP turned me over to an agency (Platinum Recovery) without giving me notice. PR hounds me monthly for money that I do not have. If any one can help or knows who to call- I would sooooo very much appreciate it. Stressed UOP graduate with no job and NO MONEY! It is not that I don't want to pay but it would be a hell of a lot easier if I had the transcript/diploma to show when job seeking and then having a job I could get them off my back! I would love and appreciate help!

Economic and Emotional Hardship and Stress, had to be put on anti anxiety meds perscribed by MD

I obtained my Bachelor's from the school in 2004 and am returning to finish my MBA. I began my enrollement including financial aide process in December. My first class began 01/02/2008. I received a bill for my class and contacted my financial aide counselor. I was informed that my financial aide would take care of that and not to worry about the bill. I than received a call from financial aide that they needed citizenship information to complete my fincial aide requset. I provided the information requested and again my counselor said I was fine to continue. I finished my 1st class and took a 6 week break to allow them time to work on my fincial aide issue.

I began my 2nd class in March and recieved another bill. I contacted my counselor again and she said, they need a new promissary note. I worked with a Sallie Mae associate and signed a new promissary note. My counsleor said , I am good to continue as they wait for the funds to be certified and post to my account. I finished my 2nd class and than they said oh we can not disburse the funds becuase there is no scheduled classes. Than my academic counsleor created a MOCK schedule. So than I checked back again and my financial aide counsleor said don't worry about the bill, your financial aide will take care of that when it posts.

Finally I get a call that I am on academic and financial aide disqualification? So the school has financial aide issues this whole time but yet continued to reassure me that I was ok, to continue with my classes and that my fincial aide will get resolve? I than was asked by my fincial aide counsleor to pay my bill in full or it will be forwarded to collections? When I first began, I was not notified that I was on academic probation? How can someone be on academic probation from 4 years ago?

I had to pay $3,850.60 out of my own pockets to avoid collections.

I have been enrolled with the UoP since 2006 with their online department. I did not have any problems until close to graduation. With four classes left to go before I receive my Associate's Degree, my finanical counselor called to let me know their ADG team needed to make contact with me to see if I was going to continue. Two days later, my financial counselor called me to let me know she received the note from the ADG team, but now there is another problem. The financial institute I went through for Financial Aid stopped giving out loans. You know they had to of known about this for weeks.

I found another lender, did all the necessary paperwork, and was supposed to get a call from my financial counselor the following day, never did. I am set to start new classes next week, got a call from the financial counselor today to notify me that I was not clear to start the next set of classes. I am being pushed back, resulting in not graduation when I was told I would. I do not want this break, I want to be done with them. I would not recommend this school to anyone. The faculity is very difficult to get a hold of, and no one knows how to do their job, they are to incompetent.

Will now have two loans to pay back instead of one. Resulting in being pushed back delaying my graduation, and cannot make other plans with another school.

I have been a student at UOP since April 2003. On many different occasions I contacted my financial aid advisor (which not to mention changed almost every other month) in regards to my PELL Grant monies out of concern that I was not receiving it, but I qualified and was entitled to it. Every time I called I was assured that I was getting the full amount and if it didn't show up posted on my account history not to worry because the reason being was the way my classes were scheduled and the time that I applied for financial aid overlapped into another year.

Another time I was told I would recieve one big disbursement in the end because I did not recieve monies for one year and not to worry about it because they were handling it and taking care of it. So I trusted them and believed their reasons thinking that they do this everyday so they are experts in the area and know what they are talking about. I have since graduated from UOP as of this month and to my dismay I am missing three different PELL Grants which I was entitled to, totaling $4,564. I again contacted my Financial Aid Advisor regarding the matter and he is now telling me there is nothing they can do about it because I am not in that school year anymore despite it being all their fault. He never really addresses my concerns and keeps insisting for me to sign off on UOP's liability waiver. I never pursued action in previous years because I was always assured with some story by staff that it would work out and be fine and I would get every penny I was entitled too. Strangely, last week I accessed the information posted on the National Student Loan Database (nslds.ed.gov) and according to the information there I did recieve the funds. Based on my calculations I recieved to date $17,946 in PELL Grants, but the total amount stated on the database is $24,510. Can someone please tell me what is going on?

UOP is hurting military veterans when sending enrollment verifications to VA. UOP will not send the right number of dates attended per class and a consequence of this, VA will not refund 100% of the monthly payment to the veteran. Military veterans put their lives on risk everyday while on active duty and GI BILL is not a free benefit.

UOP is taking money from military veterans by not sending the right enrollment dates.

I enrolled at University of Phoenix in January on the twenty-eighth. I had received an email from one of my teachers that was rude. I received the email on March 4, 2008, and I was upset with the way that she was talking to me. Now they tell me that I have to pay for a class to take over when I am not that dumb and stupid and know that financial aid is suppose to cover my costs for me to take this class over.

The technical support team is good. My enrollment counselor is good. But I'm not sure I want to attend this school anymore. I am highly disappointed in this school because of the simple fact that financial aid is supposed to cover this class that I have to take over and now I am sitting here because they are telling me that I have to get a student loan or a private loan for my class. Why I must pay for a class when my financial aid is suppose to cover my classes? The instructor did not keep in touch with me when I asked questions about how I can get my grade pulled up.

I am really disappointed in my school because of the simple fact that I feel like one class should not stop you from going to the other courses. One class should not have anything to do with another class. I think that it is sad that because of one class or if you drop out, they will try to bill you for it when your financial aid is suppose to cover for your classes.

The damaged that resulted of this is the fact that the school is saying that there is nothing that they can do when I know already about financial aid. I am highly disappointed that there is nothing that they can do so that I can help better myself for me and my children's lives.

I walked in looking for info and I asked one particular question - did they accept all the credits from Maric college?. I had just graduated with a AA in criminal justice. She told me, yes they did, and looked in her little book and said they are connected some how through national accreditation. A week or so goes buy and I get all these high bills in the mail so I ask to speak with a financial adviser. There are not in the Modesto office. So I talked with an adviser over the phone. She made an appointment with me to come to Modesto, then cancelled that day.

Anyway it turned out to be $13,000 more then I was told. I said forget it. And the reason was because all my credits didn't transfer. Again they lied. Then they asked me for $500.00 difference in the year and couldn't really explain, then I get $918.00. What? I then was told it was a mistake and sign and bring it back. So I did, just wanting to wash my hands. Then they call and tell a $4000 check is on its way, don't cash it. What? Luckily I have all my paper work so I will get to the bottom of this scandal.

I decided to go back to school in December 2006. I began to research different colleges and universities and finally decided to go with University Of Phoenix. I was contacted by an enrollment counselor in early January of 2007 who basically rushed me through all of the paper work, including the loan and grant process. I finally started attending the University Of Phoenix around the middle of January. At first I was contacted by my financial aid counselor who told me that I would owe approximately $1700 to be split between my 4th and 8th classes. I was fine with this. As my 4th class approached I received an additional dispersement of $875 which was supposed to split between my 4th and 8th classes. I tried for quite sometime to get in contact with my financial aid counselor, which had changed two times since I started attending. I finally go through to my financial aid counselor who told me that I would owe $452 for my 4th class and $453 for my 8th class.

When I started my fifth class the University Of Phoenix was supposed to release my next round of financial aid grants and loans for my next 4 classes. I received a bill from the University for $2557 or so, which surprised me quite a bit. I tried to contact my financial aid and academic counselors on a daily basis for ten weeks. Finally I was able to speak with my academic counselor who helped me contact my financial aid counselor. When I talked to her, she told me that I did not have any more financial aid and that I would have to pay $1329 dollars for my 8th class before I could continue on. When I questioned her about what I had been told by my first financial aid counselor she told me that I had been misinformed and that this was what I owed. I continued to question this daily through my 5th, 6th and 7th, classes. I was so concerned about this issue that I failed my 7th class and was told that I would have to retake the class at my expense.

I became very discouraged because I could not raise the necessary funds to continue my degree program. I protested what I owed until my financial aid counselor suddenly found $2025 that had not been dispursed to me from my financial aid grants. When she discovered this, I had gone past the 29 day inactivity period and was assessed a $2000 return to lender fee. My financial aid counselor told me to get my financial aid grants and loans for the 2007-2008 school year so the university could get me back in class and take care of the return to lender charges. I reapplied for my grants and loans and low and behold my financial aid counselor told me that I still owed $1856 before I could start back to school. Not only that, but she told me that I would be assessed another return to lender fee and be charged for the class I failed and any classes I had not taken.

I am planning to file fraud and misappropiation of funds charges with the US Attorney General in my state and city. I have contacted the FBI who recommended this action. I am also reporting the University of Phoenix to the board of regents in my state as well as the Department Of Education and the BBS in both my city and state as well as in Phoenix, Arizona. I encourage anyone attending this school to withdraw and go somewhere else because of their questionable and unscrupulous business practices. Please don't be taken in like I was.

I am now in debt for $6500 in student loans and so far $1856 to the University of Phoenix. I want to return to school and receive my Bachelor's of Science in Information Technology, but I am extremely leery of any school because of this experience. I currently work for a large retailer with limited hours and will have great difficulty in repaying this loan or any other charges.

Prior to enrollment at University of Phoenix/ Axia College, which is an online course in information technology, I was told I was getting a grant to attend. Next thing I know I get student loan papers for not one loan but two. Much higher than the one I applied for. I was told that each block of classes which was two classes at nine weeks total would cost me $750 per block. Then I get a bill for $950 a block. So I call my enrollment councelor and he states that it was $950 per block, so I said ok, whatever. Three blocks into my Education in Information Technology I get another bill for the amount of $950 per CLASS. That is $1900 a block. So I called and called and didn't get any response. I finally got a hold of my financial advisor and she tells me that it was all written in the contract I signed. I never signed any contract. And I never signed for a $7500 loan. I signed for a $2500 loan. So I called my lender and canceled the other disbursement of my loan. However This school still burnt me for $4500. So I have filed a complaint with the BBB.

I am very discouraged about furthering my education through a university. So I have decided to attend a technical school. I still have a huge student loan to pay off because I listened to this University of Phoenix enrollment councelor. I attended that college for 7 months and learned absolutely nothing.

I enrolled in UofPhoenix in August and applied for financial aid. I informed the adviser that I did not want to do any loans, but they had me sign a paper for student loans to have on file for future reference. I received a bill for $348 stating that my financial aid and Pell grant did not cover my whole semester. I went on line to take out a private loan with Sallie Mae for the balance only to be told that I had already taken out a loan for $8500. The total amount they said I received from financial aid and another loan for $671 was on the way, as of Dec 3, 2007. I'm wondering if I was approved for financial aid and a Pell grant (which should have been enough to cover my cost), then why did they take out a loan on my behalf without notifying me?

I have sent an email to the financial adviser explaining UOP actions. Until then I will probably not go back after this class. When I added up all the money that they have received so far for fall and spring semester it was over $21,000. I work to take care of three children, and I don't need to added stress. I already have student loans and wouldn't imagine a school of well-known status to be taking from people barely making it financially. I am so upset and can't believe what is happening. I want Sallie Mae to be refunded the money I did not authorize since I was granted financial aid and a Pell. I feel that UofP are pocketing the rest of the money because I haven't seen a check in my name for a refund or a credit on my school account summary. Please help! This is the first semester and I hope I can get out of this situation with the skin on my back.

I recently finished my last two classes in the associates program and was notified by my academic counselor that I needed to fill out a form and fax it back with my full name and the name of the program I completed. I completed and faxed the information back and was told it would be 4-6 weeks before I would receive my degree. It has now been almost 3 months and the only thing I have received is several notices stating that I owe $1900.00 for my last two classes, I have an email from my financial aid counselor stating what my options are if I decided to continue on with the Bachelors program or if I decided to stop at my Associates. The information she gave me was not at all how things turned out. I was told that if I chose to discontinue then I would only receive a portion of my student loan that would cover my last 2 classes and then I would receive the remainder which would be approx $752. I have made several phone calls and have left several messages not only with the financial aid counselor, but with the manager of finance as well. I have also sent several emails begging for someone to please call me and so far I have not had one phone message returned. I was a 3.7 student and all I am asking for is what I have earned - my degree. I have been told by my financial aid counselor that until the $1900 is paid, I will not receive my degree.

This could potentially affect my credit and my credibility for future student loans. I am not even asking for the $752 that is owed to me, I just want my degree that I earned.

I too have had over 6 counselors in 2 years. I can never get a straight answer from anyone. They also claim they will return your calls. They never do. It is horrible. I would not recommend this school to anyone.

I had started the school back in May. When talking to my enrollment counselor she explained to me that I should be receiving full financial aid, not making it clear that, that's including loans. So I started my class and my financial aid advisor was suppose to call me and she didn't so I called her she said that she has not heard anything so three weeks into the class I decided to contact her again.

Finally I called she told me that I got full financial aid and had taken out loans plus owe somemore money I told her that I wasn't aware of that and she basically told me that I was a liar. I asked her how can I get out of these classes she told me that I can withdraw but then I would owe for this class I am taking so I decided to stay, plus I had to deal with the rude professor.

After all of that was finished I had to take out another loan. With this I was suppose to have the extra money sent to me once the money was disbursed now they are tell me that they are not going to send me the money because I have other fees. This is a double talking school and keep you confused.

Attended the school from 2001-2002. Received a Federal Perkins Loan and was led to believe that was through same company my other loans were through (Sallie Mae). After leaving the school in 2002, I received nothing to let me know that I would have to pay U of P. In February of 2007, reviewed my credit report, as I was denied credit, to find that I am default on this loan. After much research, found out that was for the Federal Perkins Loan that went into repayment 5/1/06 instead of 6 months after leaving school. I also discovered that this should have went into repayment six months after I left U of P, which would have put the repayment date in November of 2001. I had received NO contact information concerning the repayment of this loan.

The U of P has had my information as I have requested transcripts between the time I left them in 2001 and this repayment start in 2006. I have tried contacting numerous people with the U of P who can tell me nothing. They keep giving me numbers to people who give me other numbers to other people. I have had no resolution on this and have since lost my financial aid, have had to drop out of my current school, had my credit negatively impacted to the point of being denied credit and, now, have a collection person hounding me.

Yvonne of Big Bear Lake CA (03/27/07)

I have been attending UOP since May 2005. I have a GPA of 4.0. I had never had any problems with UOP until July 2006. I reapplied for my financial aid and was approved for the full amount including the full amount for student loans. As of today 3/28/07 I have not received any reimbursements. I have contacted my financial aid counselors and I always told the same thing. It will be 0 to 60 days before the money is released. Every two weeks I contact my financial aid counselor and its always a new one. I now owe $3420, I have 4 weeks till I receive my degree and if that money is not paid by then, I do not receive my degree. All that time, effort and hard work was a waste of time.

After multiple emails that went unanswered to my financial aid counselor regarding my upcoming out of pocket expenses and pending student loan, I decided to contact here superior regarding the poor service. At the time I has posted in the first week of a on-line class, but withdrew after 4 days due to lack of information regarding my financial circumstances and ability to pay. Finally I spoke with the Finanicail Aid Manager and she assured me I would not be billed for those days and my financial aid counselor would be changed. Now I am receiving bills for $455.00 and still show the same financial counselor. No one will return my calls, I have officially withdrawn and refuse to pay the outstanding bill. I also have know idea what is going on with the federally gauranteed student loan that I entrusted University of Phoenix with, the committment consumer service and the working student is false advertising.

Outstanding bill for class I did not officially take, delay in my education process. Cannot get any inforamtion on my pending student loan. 

I have been getting harassing phone calls from collections agencies because University of Phoenix will not return phone calls and have been harassing me out of out of pocket costs. They completely refuse to grant me any assistance or grants to continue my education, and/or attempted to start aid and willingly and unlawfully lost all data and my application for any aid. They started my classes anyway and are trying to defraud me for the out of pocket costs that should have been covered by grants or federal aid.

They basically have given me nothing for the cost of the class, and despite all the work turned in, failed me out of the class to willingly to get the money. I did all of their work and according to the instructor it did not meet with is standards and basically failed with full knowledge of the consequences.

They are threatening to garnish wages on my salary, making it impossible to live, and basically are pushing me into a level of poverty and homelessness. All my funds needs to goto bills and survival. I want to stop their collection calls and tell them to go away. I do not make enough money to cover my rent, car and phone, fix my teeth and to be able to pay this debt. I need to speak with an attorney and to see if their are any options to stop them.

I enrolled in the University. I was asked to signed over my student loans disbursements to the university for them to be in charge of the disbursements. They had me attend classes that were not paid by the student loans, and without my permission and now they want me to pay for them and they have given me a bad report on the credit bureau.

I have not been able to finish my last seven classes towards my bachelor's since I was getting financial aid and had no money to pay them $5,750.00 that they want me to pay out of pocket first. I was not able to consolidate that amount to my student loans. I have not been able to apply for aditional grants (that I got before) because of the outstanding balance.

Has my personal school loan, refuses to refund the money, has lied to me, refused to take calls, refused to return messages. The teachers are a joke, they do not explain anything, one was rude, not only with me but other students as well. Beware, they are thieves. If you like headaches, stress and being given the run around then go to this so called school. Personally I am complaining to anyone who will listen, and I will be contacting a attorney in the morning.

They are holding my personal loan, all of my classes and debts through the school are paid off, they refuse to release the money to me as promised, and I am not able to make my bills. I am also required to pay back a five thousand dollar loan, that I have not seen.

My final disbursement for financial aid posted to University of Phoenix(UOP)on April 21, 2006. On May 23, 2006, I began the final course required to obtain my degree from UOP. Because I took several CLEP test, I was not required to take a few courses, this resulted in an overpayment of financial aid. I contacted my financial advisor, Ricci J, and was told that the money would most likely be disbursed to me and I would receive the funds in 2-4 weeks.

At the end of May, beginning of June, I contacted Ms. J and asked if the funds could be released to me because of a family emergency. Ms. J stated she would put in a Heat ticket requesting the funds be released right away. She told me she would contact me in a few days with an answer. I did not hear from her. After several attempts to contact her I was successful in speaking with her. She informed me I would not receive the funds until I completed my final course to ensure that I passed the course. I completed my final course around June 23, 2006. Upon completion of my final course, I attempted to contact Ms. J several times again. She did not return my calls so I requested to speak to her supervisor.

To my amazement, I was connected with Ms. J who appeared to be upset with my persistence. This time I was told that I had not received the funds because I had not applied for graduation or my diploma. Ms. J stated that as soon as I had done that she would sign off on paperwork to have the funds released to me. Immediately following our conversation, I completed the steps necessary to receive my diploma. To this date, August 11, 2006, I have not received the funds. It is difficult to get information about the delay and no one seems to know who I need to speak to in order to resolve the issue.

In June of 2005, I applied at the University of Phoenix Online (UOP) classes. I was so excited about furthering my education and UOP was my ticket to a great future. My Business and Technology Counselor, Mr. Jeffrey W helped me fill out the admission application. Originally, I indicated that I did not want any loans for school and that I would only apply if Financial Aid would cover most of the costs. Mr. Jeffery W informed me that in order to finish the application I had to choose a loan and that this was just a standard procedure.

I told him several times that if Financial Aid will not cover the school I do not want any loans. He responded by saying that I should not worry. He informed me that $10,000.00 would be guaranteed with financial aid and that only about $1,425.00 would be the out of pocket expense. Therefore, I picked out the loan that Mr. Jeffery W recommended which was ACS out of UTICA, NY and my application was processed. He said that everything looked good and that I will start my class on June 28, 2005.

From there on, I was under the impression that Financial Aid covered the $10,000 and that the $1,425.00 would be out of pocket. I began making payments towards the $1,425.00 back in the middle of October 2005. Recently I have been thinking about focusing more on my current career, so I decided to resign from UOP. On March 6, 2006, I contacted my financial aid counselor from the University of Phoenix, Ms. Sonia C and asked her how many more classes would I have to take in order for the Financial Aid not to fall thru. Sonia told me that I would need to take two more classes in order to omit financial repercussions and return to lender fees.

From there, I began my classes, and continued thinking that I would not have to pay if I just finish the two remaining classes. Meanwhile, the lender (ACS) called me stating that in about 6 months they will send me my first bill because I am no longer in school. At that moment, I thought that ACS was a department of financial aid and that they wanted to send me the bill because they thought that I was no longer in school, because I took a break before. I told them that I was currently in school and that the papers must have crossed from school indicating that I was attending. They told me that I have to call the school and get an ‘In School Deferment form’ filled out.

Again, I contacted my financial aid counselor and we filled out the form. Sonia informed me that it would take a few weeks to process the paperwork and that in a few weeks I should follow up. On April 17, 2006, I contacted my financial aid counselor Sonia; I left her a voicemail inquiring about how everything was going. I also called the lender (ACS) still thinking that I was getting Financial Aid. They told me that everything was received and processed and that everything was OK. I then emailed Sonia letting her know that everything was OK and to remind her that the current class would be my last and to make sure that there will be no out of pocket expense for me after that. ...

She responded with “You will not have a return to Lender with the school. You will have to repay your loan after the deferment period is up, 6 months from the last date of attendance. I cannot tell you you don't owe the lender anything, however you will not have a Return to Lender with the school and lender. For repayment question please contact your lender directly. Please let me know if this helps. Thanks” (Sonia Cleveland, Tue, 18 Apr 2006 13:58:09 -0700) I called the lender and they told me that I owe $10, 558.00, I panicked and started asking more question. I email Sonia asking “Sonia, Please call me when you get a chance because I am very confused right now, why am I paying a loan in 6 months if financial aid was to cover most of the school payments. $10,000 is a lot of money, and when I was signing up for school I was told that I wont have to pay anything, accept the occasional $1000 and something which I paid already once, few months ago. The $10,000 I was told, was guaranteed by financial aid.

The UOP tricked me into believing that the $10,000.00 was covered by financial aid.

I recently became aware that I still have a loan balance through Citibank. A loan which I did not authorize and I immediately canceled. It was my understanding that all the money was returned to the bank. Apparently for whatever reason is was not. I now have a bill, which I do not feel that I should be held responsible for, because Of a situation that I believed resolved months ago. I was made to believe by your representative Mathew W, that I was signing up for a trial class. I was told that it was just a class to orientate myself on how on-line classes worked. So that I could see if it was something that would work for me.

It did not work out, I canceled and I thought that would be the end of it. I ended up going through a very long drawn out processes trying to explain to everyone and anyone that would listen that Mr. W had lied to me. And I should not be held responsible for the bills that were now coming in. As it turns out now I’m getting a bill from the bank, because the full amount of the loan, which was issued to you, was not returned to them.

I was enrolled in the MBA/TM program, and had completed all but 2 of the courses required for the degree when I was told that Financial Aid for the last two classes would not be available because they only accounted for 6 total credits and this was not full-time student status. When I entered the program I was assured that I could get Financial Aid for the entire program that would cover all courses plus some extra. Furious, I contacted the home campus financial aid office and they said this is incorrect. When I called back the local Detroit Campus, I was told that aid was not available and given the reason as I stated above.

When I explained to them what my discussion with the home campus office covered, they said they'd get back to me. I received a letter withdrawing me from the program, freezing my transcripts, both undergraduate (which was completed and paid for) and my graduate.

To date, nothing has transpired, my account is still frozen, my transcripts are still frozen and I have been told that I cannot finish until I pay for all three classes up front; $3,300.00.

I was looking into taking classes through University of Phoenix online. I was pressured greatly by a counselor and was repeatedly emailed, called, harrassed and pushed into enrolling. I agreed because I did want to pursue a Master's Degree, however, I had repeatedly stated that I did not want to enroll or even start classes until I was approved for financial aid as I had no other way to pay. I repeatedly stated this and was told and pressured by my counselor and a financial advisor that my financial aid was being processed and do worry, but I needed to get started with classes. When I received a letter stating that I was "denied" financial aid, I told UOP to drop me out of the class because of this letter.

I was then called, emailed,etc. and told that this letter was sent in error and everything was being processed with my financial aid. I was pressured to have my start date changed for the class and it was changed even though I did not want to start ANY class until my financial aid was "awarded" to me. I was ignored and a changed start date of April 4th was inacted. Not even before the first week was over, I sent an email requesting withdrawal from UOP as no information or approval of financial aid was received.

A week or two after such, I was sent an email and received a phone call stating that I had a balance due on my student account. I was astonished by this. I then sent an email back to Jonathan Smout concerning this matter. He then sent me an email back and stated those were the charges for the class and that my account was being turned over to collections already. To date, I have yet to do anything about this, but I am trying to obtain as much information as possible online before filing a claim in Small Claims Court against UOP.

I started the online MBA program in 2001. For the first classes I took, everything went fairly smoothly, as I was on a corporate payment plan. In 2002 I got divorced and took a short leave of absence. When I started my program back up, I ended up having to apply for financial aid (I couldn't afford the taxation) in order to finish my program. I worked with numerous individuals who promised that my financial aid would be processed and that I could take my courses.

In 2004, I was at a point where I could no longer afford to attend without the aid and I officially applied for the financial aid. My advisor at the time said that it would be approved with no issues and that I would have it in a month. Over the next several months, I was alternately told that they didn't process it because I was on the corporate aid, and that they had processed it and I would be getting it soon. I didn't know which to believe - the second choice should have been obvious by this point. Over the next several months, I struggled with the financial aid department. After talking me into taking a summer course without the aid approved "because it will be processed in time" and I wouldn't have to worry.

At one point I was assured that my aid would be approved and provided by July. I was talked into taking ANOTHER course at this time with the promise of aid on the way. Around this time, my advisor stopped responding to my emails and phonecalls. I ended up sick during this time and ended up getting an incomplete. I was unable to finish the class in time, and was told I'd have to retake it (which would have to come out of my pocket entirely). In September, I found out the advisor was no longer with the company and I had a new one. He promised the same things as the first, yet I still did not get aid processed.

There was no way that I could retake the course without any aid, but the new advisor talked me into it as well, saying that he could approve financial aid retroactively. Several complications later, I still had not received any aid. I was suffering major financial hardship at this time, which caused major physical issues and I ended up with another incomplete that I had to cover (trying to pay my bills that I would have been able to cover had UP processed my financial aid as promised). At this point I was told that I would have to retake those two course - paying out of my pocket - before they could process my aid. I took out hardship withdrawals out of my 401k to do this and I successfully completed those two classes. ...

I had to take out several hardship withdrawals (penalized) from my 401k to pay for classes I was promised I would be covered by financial aid with. I was forced and coerced into a position where I had to take a class that I couldn't afford that I am still trying to pay off slowly - that should be adequately covered by financial aid (Either Sallie Mae or Citibank - they have their option!). I nearly had to file bankruptcy last summer to get through this, but I stuck it out because I felt it was the right thing to do, even though I had been wronged greatly and lied to. After almost two years of going through this financial aid circus, I broke down to where I had to go on anti-depressants in order to deal with the extra excessive financial burden I had to deal with. I haven't attended classes since April of 2005, yet I am still dealing with the physical, emotional and economic effects on my experience at UP. I still don't have the MBA that I have worked very hard for, either. I don't know if I will ever be able to finish it if UP won't follow through with the financial aid.