University of Phoenix Reviews

4,896,076reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more
Author picture
Edited by: Amanda Futrell
Author picture
Fact-checked by: Jon Bortin

About University of Phoenix

The University of Phoenix is an online university focused on education for working adults. It offers over 100 career-relevant programs and flexible, asynchronous classes. Students take one course at a time, with each lasting about six weeks. One-on-one support is available 14 hours per day, five days a week.

Pros
  • Designed for busy schedules
  • Online, asynchronous classes
  • Professors with real-world experience
  • Scholarships available
  • Tuition locked at enrollment
Cons
  • Only one in-person campus
  • Lacks strong networking opportunities

University of Phoenix Reviews

Filter by Rating

  • (373)
  • (95)
  • (82)
  • (101)
  • (733)

Popular Mentions

    How do I know I can trust these reviews about University of Phoenix?
    • 4,896,076 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about University of Phoenix?
    • 4,896,076 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase

    Reviewed May 27, 2026

    The CB program was perfect for me. I was able to move at my own pace and concentrate on the core foundations of each course without fluff. Allowing to work full-time without interruption. Some professors are better than some but I guess that par for course.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed May 27, 2026

    The only complaint I have about the University of Phoenix is financial aid does not know what they are doing. I was told my SAP report was done too early, to do an SAP appeal, then told not needed, and told I was clear with financial aid which was not true. I’m an Alumni as well. One class left to finish Masters and unable to due to errors with financial aid.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Jessica, we find this very concerning and we'd like to look into this right away and offer support. We've sent this to the department for review and to contact you directly. If you have any additional information you'd like to share with us, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed May 27, 2026

    I had a very positive experience with this course and learning platform. The material was clear, informative, and easy to follow, especially the sections on infrastructure and security. I appreciated how the concepts were explained with practical examples that helped me better understand confidentiality, integrity, authentication, and non-repudiation.

    The assignments and activities were organized well, and I felt encouraged throughout the learning process. Overall, this course strengthened my knowledge and confidence in cybersecurity concepts. Thank you for providing such a valuable educational experience. I would recommend this course to others who want to learn more about infrastructure and security.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed May 27, 2026

    I am extremely dissatisfied with my experience at the University of Phoenix. My schedule is constantly incorrect or not updated, and I’ve spent countless hours on the phone with advisors, counselors, financial aid, and other departments trying to fix issues that should have been handled properly the first time. I’ve even had to contact professors myself to request early grade submissions just so I could be late-added into the next class.

    The entire process has been frustrating, stressful, time-consuming, and exhausting. It often feels like no one takes accountability, and I’ve repeatedly had to figure things out on my own. Most recently, I’ve been forced to delay my graduation and take a leave of absence because I was not properly guided through the internship process. I would not recommend this school based on my experience. I’m looking forward to graduating and no longer having to deal with the constant issues and lack of support.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hi Wanda, we find this extremely concerning and we're disappointed to learn about your experience. We'd like to do what we can do make this right and offer support where we can. We've followed up with our department to review your account and contact you directly. If you'd like to share any additional details, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed May 15, 2026

    The Doctor of Nursing Practice program prepared me well to develop and implement evidence-based practice in the community. The guidance provided by doctoral prepared instructors and genuine support created a positive learning environment, making the educational experience both fun and enjoyable. I liked that I interacted with real instructors, in real time, and in real life.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 14, 2026

    The Competency-Based Master’s Program at the University of Phoenix has been an amazing experience for me. It gave me the flexibility to work at my own pace, manage my schedule, and balance my time while still staying focused on what I needed to learn to earn my master’s degree. What I appreciated most was that the program allowed me to take ownership of my learning. I could move through the work in a way that made sense for my life, while still being challenged to grow, think critically, and apply what I was learning in real ways.

    I also want to give a special shout-out to Dan **, Practitioner Faculty, who was incredibly helpful, supportive, and caring throughout the process. His guidance made a real difference, and his encouragement was instrumental in helping me stay focused and master the program. I’m truly grateful for the experience, the flexibility, and the support I received along the way. This program helped me prove to myself what I was capable of, and that means everything.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2026

    Overall, my experience has been good. At the Master's level I understand communication and collaboration with peers because those are fundamental leadership traits. However, I have found that many peers don't exhibit proper communication or collaboration and the bulk of the work is often left to those who are engaged. I feel my grades should reflect my own work. Thank you.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 14, 2026

    UOP have been great to me and fits right into my work and family schedule. All my instructors and UOP staff have been great. I wish that there was consistency with instructors in terms of days work needs to be turn in.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 13, 2026

    My experience has been great and would recommend to everyone I know. The staff and students are all wonderful and made this experience one to remember. I am so glad that I went back to school and even more glad it was here so thank you everyone.

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed May 13, 2026

    Multiple calls about paying for classes is unbelievable. The school worries more about money than actually teaching. I received calls and mailed every other day. A terrible experience. Would not recommend.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Chemeika, we're concerned by your comments and we'd like to look into this. We've followed up with our department contact you directly regarding this situation. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Staff

    Reviewed May 13, 2026

    I've been with the University of Phoenix for almost a year now. It has been an amazing experience so far. I have learned so much, and have a grown as a person as well. I have told all my friends and family about the experience and I'm sure someone will eventually follow in my footsteps to get a degree themselves in order to improve their lives. Thanks so much.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 13, 2026

    I did a Masters with UoP and had a great experience. I am currently in the middle of an EdD and am still having a great experience. I have been challenged and learned theoretical and practical knowledge related to my field. I have found my professors to be caring, knowledgeable, principled and great to work with.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 13, 2026

    I wish there were pre-recorded lectures for students presented by the professors. That would help create a more holistic earning environment by supporting visual learners like so many people are. This would support all types of learners. It can be tough to just be asked to typically go read 1-4 chapters plus articles and complete assignment based.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hi Kathleen, we appreciate you taking the time to share your feedback. We will surface this to the department to take a look. Thank you!

    -Leann, Community Manager

    Verified purchase
    Sales & MarketingLoan Process

    Reviewed May 1, 2026

    I enjoyed taking the classes. However, I do not like that I got a balance on my account even though I took out more loans. My new loans were never dispersed. I do appreciate however the large discount I was given on my balance.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 30, 2026

    I was extremely apprehensive about going back to school and was not sure what to expect from an online setting but I am extremely confident in my being able to finish school this time around. I believe the first few classes have set me up for success and the instructors are extremely responsive and helpful. I am excited to be able to work full-time and manage this class schedule that actually works with my already busy schedule. I am ever so grateful for all of the staff at UOPX and making this an amazing experience thus far.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 30, 2026

    I am proud to share that I have completed my PhD at the University of Phoenix. This journey has been profoundly rewarding, characterized by rigorous academic growth and exceptional mentorship from faculty. I am truly grateful for this experience and excited to apply my new knowledge to future professional challenges. 🙌🏽 🎓 😊

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed April 29, 2026

    University of Phoenix decided to mess up my financial aid the week of my graduation then when I call them to fix it I get it’ll be fixed in 48 hours every time I call. Will not be finishing my program now like I’m so overwhelmed!

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Angel, we're concerned by your comments and we'd like to support you the best way we can. We've followed up with the department to contact you directly as soon as possible. In the meantime, if you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. We're proud of you and your progress, congratulations on your graduation! Thank you.

    -Leann, Community Manager

    Verified purchase

    Reviewed April 29, 2026

    I rave about you to everyone that will listen! The experience has definitely been a life changer for me. I get to still be a mother, grandmother, and everything else. University of Phoenix is allowing me to still WIN!!!!

    Thanks for your vote!
    Verified purchase
    MaintenanceStaff

    Reviewed April 23, 2026

    I love the support from the school, and my peers everyone is helpful and encouraging. The only thing I wish I had known is you don’t have breaks like you would with a brick and mortar campus. With that being said; if you plan your time wisely, you won’t be stuck to your computer all the time, which is important to me!!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 19, 2026

    My experience was phenomenal. The program met my goals, and the pace was tolerable. The faculty was expert in their field, which made the learning experience unique. I recommend the University of Phoenix to all adults professionals seeking to achieve their higher education goals while maintaining a professional life.

    Thanks for your vote!
    Profile pic of the author.
    Customer Service

    Reviewed April 17, 2026

    After 157 emails and empty promises of resolution, I have to drop out. I have ID verified 17 times through the link, sent a copy of my license, and Video verified 47 calls, daily chats, and multiple forms. All for them to finally recognize that there's a glitch. They supposedly sent a ticket for the 6th time to solve this matter. Nothing! No estimate of when the matter will be resolved. But... I will be responsible for the debt if they don't solve it by May 2nd. All of this in a matter of 1 1/2 months.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Genesis, we're extremely concerned by this situation and this is important to us. We'd like to support you the best way we can. We've followed up with our team to contact you directly. If you have any additional information you'd like to share in the meantime, please send us an email to UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    StaffEase of Use

    Reviewed April 16, 2026

    The University of Phoenix learning portal is easy to use and has been instrumental in my higher education journey. Online learning can be a challenge, however, the support from staff, finance, and counselors has been important to my success.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 16, 2026

    This has been the most organized and well taken care of business school. All professors I've had so far have been great and very patient with me when I have questions. Throughout each class all the assignments have been easy to read and understand.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 16, 2026

    The psychiatric mental health nurse practitioner program has been an excellent experience so far. The curriculum is well organized, and the content is both engaging and highly relevant to clinical practice. Any challenges that have arisen have been addressed quickly and efficiently by supportive faculty and staff. Communication has been clear, and resources are readily available when needed. Overall, the program has provided a positive, encouraging learning environment that fosters confidence and professional growth.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed April 15, 2026

    I have been with the university since 2019 and I must say I loved it up until they changed How they issued out financial aid funding. I have had nothing but issues with on time payouts. Scared to finish or start a class because it takes so long for the funds to be released to pay for the classes. I’m currently waiting for my funds to be distributed that’s 3 weeks late and that’s scary because I’m at the end of my master's degree.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Londyn, we're concerned by your comments and we'd like to offer support where we can. We've followed up with the department to contact you directly regarding this situation. If you'd like to share any additional details, please do so at UOPXSocial@phoenix.edu. Thank you!

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 15, 2026

    So far so good, but the only thing that I do not like is, my history professor will accept late work but not for a grade, i was sick and submitted my work and rec'd and got 39 points out of 225, once I was feeling better I resubmitted the assignment and I emailed her to let her know, she told me that my resubmitted work can not be graded, yes I was mad.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 15, 2026

    My experience completing my Bachelor of Science and competency-based Master’s in Healthcare Administration has been highly relevant to today’s nursing field. The curriculum effectively connected clinical practice with leadership, quality improvement, and operational decision-making in healthcare settings. I found the class presentations and course materials more than adequate, providing clear, applicable knowledge that translated well into my role. The progress guide plan was especially valuable, allowing me to work at my own pace while maintaining accountability. I also appreciated the consistent communication, including messages and announcements that offered instructor availability, support, and encouragement. Overall, the program strengthened my clinical leadership perspective, enhanced my ability to manage patient-centered care, and prepared me to adapt to the evolving demands of modern nursing practice.

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsLoan Process

    Reviewed April 15, 2026

    I did earn my Associates of Science cybersecurity however I didn't get taught the codes necessary to get a job, Also with what I was instructed in I don't have the knowledge needed to be certified as an ethical hacker. I am having to go to other sources to get the knowledge I need. In a few of my classes there were problems with the labs and I was instructed to just go to the next task so I lost out as far that goes. I feel swindled I now have student loan debt that is quite large and I didn't even get what I paid for.

    Thanks for your vote!
    University of Phoenix
    Response from University of Phoenix
    Hello Richard, we're extremely concerned and disappointed by your comments and we'd like to look into this further. We've followed up with the department to contact you directly for more feedback. In the meantime, if you'd like to share any additional details, please contact us at UOPXSocial@phoenix.edu. Thank you.

    -Leann, Community Manager

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2026

    The professors were all friendly and helpful. Coursework was informative and I feel that I've gained a lot from the Social Work B.S. program. However fieldwork was a nightmare. The process to get approved for fieldwork made me want to quit college and give up. Very unorganized. The list of approved places to do fieldwork in my area had only one organization, and when I called they did not have a qualified person with the very specific degree requirements for supervision. Would absolutely not recommend any Bachelors program to include fieldwork with this university. Many outreach attempts to get supervised were surprised to hear I'm required to do fieldwork at the bachelor's level and only offer to Masters level students. Hoping this gets removed for future students and their journey to success.

    Thanks for your vote!
    Verified purchase
    StaffHonesty & Transparency

    Reviewed April 15, 2026

    It has definitely been an amazing journey so far. Amazing staff, instructors and classmates. Courses have been a real challenge, but I can honestly say, I enjoy the challenge. Time frame for assignments helps since I also have a 3 yr old that I am taking care.

    Thanks for your vote!
    Loading more reviews...

    University of Phoenix Company Information

    Company Name:
    University of Phoenix
    Year Founded:
    1976
    Address:
    4035 S. Riverpoint Parkway
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85040
    Country:
    United States
    Website:
    www.phoenix.edu