University of Phoenix

I first contacted Phoenix due to the fact that my husband was already enrolled in the school and had no complaints, so I trusted the faculty at this school to give me straight advice and never checked further to make sure that the advice given to me by the enrollment counselor was correct because I thought that was what they were there for - to answer any questions. I did not expect that they would give information that is incorrect and misleading. When I first spoke with Tanya the enrollment counselor, I expressed only an interest in paralegal studies. When she asked me why I decided to go back to school, I explained that I wanted to further my career at a law office by becoming a paralegal and how by working in this office I saw how the legal side of the law can help people and I had an interest in learning further about legal studies. At no time did I ever mention any interest in the justice field I do not now nor did I ever show any interest in pursuing a career in this field.

If it had been explained to me right from the beginning that there was no paralegal program at this school, I would have simply said 'thank you for your time' and I would have looked elsewhere for a school that does have a paralegal program where I could learn the necessary information to pursue my career interest. It was explained to me that paralegal studies is covered within criminal justice and when I filled out the paperwork, it was Tanya that explained the information and told me to put down criminal justice and that paralegal studies were all included within this category. Not until after I stopped taking courses did the truth come out after speaking with many members of the faculty, who had no problem with admitting that there is no paralegal courses offered at this school and criminal justice is not one and the same, and that the information covered in the curriculum are different, but they are still unable to help me due to the fact that I needed to speak with my academic advisor.

After making multiple phone calls and sending emails telling him I really needed to speak with him and leaving detailed messages about the best time I could be reached, he would either not call back for days. And when he did, it would always be at a time when I was unavailable. I did finally speak with Tondra ** from the office of dispute management who agreed that this issue needed to be looked at again and submitted it to a committee to have a further look, but after receiving their response back stating that I should have done further research after speaking with the advisors. In the first place, I contacted the school advisors at Phoenix to get the correct information because by the school's own words, they are there to help with whatever questions I may have. If the advisors are unable to provide the correct information to students, then why have enrollment advisors at all?

Also, there is an article that was published in 2010 by Bloomberg Press which named 15 colleges (University of Phoenix being one of them, including a picture) where enrollment counselors purposely did not give all information at the student's request in order to give false expectations to incoming students, and by doing so the counselors were receiving bonuses for getting the most students signing up or were harassed and threatened for not getting students to sign up. In which case, it caused students, myself included, to be being misled into taking classes without having all the information explained. In fact, taken directly from this article is a study by the Government Accountability Office that was formally released at the hearing; it said that enrollment counselors at all 15 for-profit colleges that were investigated had lied or had misrepresented the nature of their programs to investigators posing as applicants.

Bill Pepicello, the school president, has made no comment towards it other than he supports his faculty's decisions, which, as I have seen through dealing with many members of the faculty, they are more concerned with getting money and holding onto it than providing students with the proper education they're pursuing.

UoP wants me to pay over 1500 dollars (USD) in one month's time. I took Algebra 208 at their Culver City Campus twice. I told both my academic and enrollment counselor that I needed to start with a basic math class. They insisted that I had to take two algebra classes. I failed the first time, begged my academic advisor to let me drop the math classes until later in my academic career; she was insistent that I take the math classes to "get them out of the way". I tried as hard as I could and failed. Had to take it over and failed again. I decided to withdraw from UoP. Now, the school says I owe them $3,051 and they want me to pay that amount of money in two months or they will turn the account over to collections.

I am a teacher's aide who wanted to fulfill a lifelong dream of a college education/degree. University of Phoenix has effectively shattered that dream. Now my credit is shot because of these people, and my spirit is broken. I'd planned to retire this year after 35 years of working with preschoolers. But now, I don't really know what to do. I was raised to honor my debts, but this is impossible. This is unreasonable. The letter the UoP sent me says that my Federal Loan was sent back to the lender, but that the University of Phoenix wants money from me and they will not allow lower payments over an extended time. I need help and don't know who to turn to for that help.

I would love to join the class action lawsuit. I started discussing my enrollment with them in January 2012. I told my enrollment adviser that I wanted to wait until my transcripts come in and I knew what I would be receiving credit for before I began my studies with them. He insisted it would not matter what program I enroll in, I would have to take the GEN 200 course. Against my better judgment, I went ahead thinking this would be a requirement for me anyway so I should go ahead and get started while waiting for my transcript to come in. He went ahead and enrolled me in the class. I requested a change of program a week before the class started. I called and left messages and my calls were not returned. I never received the form until a couple of days after this class started.

I signed the form and sent it back the same day. I was then told they could not do a program change until I completed the class I was already enrolled in. I then found out from my academic counselor the course I had been placed in was not a required course for the program I was changing into. I requested information about the accreditation of the program numerous times. I was always told they would have to get back with me by both the enrollment and academic counselor. They were never able to provide me with any documentation as evidence that the program was accredited. They only talked to me about the school's accreditation. I explained several times this was not what I was looking for. The staff is so incompetent they didn't seem to know what I meant by program accreditation.

I asked for a refund of the $1855.41 for the course. They have now found a way to make the course apply to the program I was changing into. I withdrew and enrolled at an in-state college. They insisted there is no reason why I shouldn't continue the program with them and will not give me a refund. It has not even been a month since I withdrew and they are already threatening to turn me over to a collection agency if I do not pay the bill in full! UOP is doing people terribly wrong and ripping them off left and right. I told them I will contact an attorney in the next couple of days and after I talk with an attorney, I will decide if I should go ahead and pay them or not! No one is taking any responsibility for placing me in a class I never needed to begin with. Bad business!

I'm currently trying to complete my associate's degree here, but I don't understand why they say I can't be out of school for more than 14 days. Why do other students at other colleges get to have months off or can continue their degree at a later date and I can't? What's worse is that I'm disabled and their ADA accommodations are ridiculous. I only get extra time for assignments. I get no help if I am struggling whatsoever with my coursework. Extra time is nice, but it doesn't help if I don't understand the material. It's so stressful doing all this homework with my disability. I do have a week break scheduled, but I wish I could just put the degree off for awhile and try again later but I guess with UOP that isn't possible. My graduation date keeps getting pushed back because of problems with classes. My advisors are not at all understanding my disabilities and I feel that all they care about is money.

In October 2011, my wife had submitted her International (Indian) Bachelor's Degree certificates to University of Phoenix for evaluation. University has completed the evaluation and officially admitted her into MBA program. When my wife requested for the return of her certificates, the University is now telling her that they cannot find the documents. This is pure irresponsibility on their part to keep important documents secure and safe. Being an educational institution, they should know the value of Educational Certificates. On the other hand, University management gives utmost importance and urgency to paying tuition payments.

My brother, husband and I had nothing but trouble with Phoenix. I had been going for my Masters of Education and took the first course. I had passed with an A and was put on academic probation. I had called and asked how can I be on probation if I have a 4.0 (the minimum needed was a 2.0). I told my advisor I have a 4.0 and unless my math is off, a 4.0 is much higher than a 2.0. Needless to say, I was told I had to pay for the course and it was sent into collections. My husband had attended Phoenix and had trouble because nobody would ever return his phone calls and he never received his financial aid. We had to fight for it and were told that we made too much money for him to qualify. I said, "Show me where you got the information that says that we made $120,000.00 a year because I know we did not." My husband worked 10 hours a week and made $8.00 an hour, so we know that it does not add to that much. After many calls, we finally got his financial aid.

My brother was accused of plagiarizing (I know it is not true) and they said that he cheated. My brother knew that I was an English major and he asked me to proofread his paper and help him correct it. Of course, I said yes and then he gets an email saying that he cheated. We made several attempts to file a complaint and nobody has called back. His advisors have changed and so did his financial aid advisor, which makes it harder to know who to speak to. My brother's account is now in collections which will mess up his credit score. I really hope that there is a legal action suit because there will be three new members who would love to fight.

If I have to choose, I will never, ever choose University of Phoenix, because they don't call it profit school for nothing. Next week, I am supposed to start my last class before graduation. And last month, I was told I was short $300 or they won't be able to let me move on to my current class and I would not be able to graduate on time. So I paid that. Mind you, I have been looking for employment since last July 2011.

However today, they call me again and said I am short $400 and unless I pay that, I would not be able to move on to my last class. Although I can apply for loss of income, it would take a very long time and if I don't attend the class for more than 12 days, I have to pay $700. So in short, if I don't pay the $400 right now, I will lose out on everything I have worked for. I think they should change their name to University MOB.

Focus was hard to maintain and senioritis kicked in. Having struggled with the poor grade that I had, I took the final. I put my final through the plagiarism report and it came back as 10% similarity. When the instructor put it through her high end plagiarism report it came back 34% similarity with a yellow tab. I did not copy from anyone nor did I pay for someone else's paper. It has been well over a month and my instructor failed me and has failed to send in my work into Academic Advisory Committee for review and for me to appeal. The school has forfeited my rights as a student to fight this allegation. I went through so much to come this far for someone to shoot down my dream. I refuse to take this lying down. I will post this here as well as I look for other sites to post my story until there is a resolution.

I cannot retake the class until I pay the $1,200 for it out of pocket. Once again, another obstacle I have to jump over to get my degree. Did I mention that I am short only this one class shy of AA degree and now on my 5th week of waiting to hear back? I'm very disappointed in UOP.

I was never contacted by the University of Phoenix as posted earlier, so I called them. I was transferred to a young woman who said she had no record of me ever filing a complaint. She tried to make it seem like I was being rude to her by not letting me finish my sentences and saying "Ma'am, calm down". My voice never raised once. She never answered my question and then suggested I refile my complaint via email and in writing (though I have already done this). Then today, I got a call from a woman stating she is an enrollment counselor and she wants to help me finish my degree. I explained to her that I am already in another school and told her the problems I had with UOP. She asked if I had talked with anyone about this. While I did not go through the list of names of the people I believe I talked to (because anyone could be answering the phone), she wanted to have me send yet another email describing the events. I told her I would have to talk to an attorney first to make sure it is okay because at this point, for me, it has come to that.

I was given a woman's name and phone number as to who to talk with about a class action (because we are not the only students to have similar circumstances, there are thousands of us). They still have me owing over $3,000.00 for classes that were already paid for and recharged me for fees that can only be paid for once. Example: If you purchase a textbook and have to retake a class, you do not have to buy the same textbook a second time to retake the class. They have done this to keep from sending my transcripts to my new college so I have to take courses over again. I am still obtaining my degree. So this is not a complaint from someone who just plans on quitting. I merely want my accounts expunged.

They say I owe them money when I should not owe them a penny! I passed every class I took while attending Phoenix. After almost two straight years without any breaks between classes, I asked for a break and was told that I could not. So I finished the 2 classes I was currently attending, passing both and withdrew. I wanted to get away from all the lies and hassle that I had experienced ever since starting at University of Phoenix. Afterwards, I heard nothing for months until one day I got a bill! My account said it was paid. I passed. I still owe student loans. They got my grant money and still they say I owe them almost $2500! This school is a joke!

I had one instructor quit in the middle of a course and we, the students, did not know what was going on for over a week! We ended up completing the final 3 weeks with a brand new instructor that would never answer our repeated e-mails. My financial advisor changed like 4 times and they each told me something different. My academic advisor changed several times as well, and treated me downright horrible, telling me that I could not quit UofP to attend another school. I didn't realize exactly how much I was paying and borrowing until I was in way too deep.

These people are crooks! I am 15 credits short of my associate's degree with a 2.88 GPA and am basically screwed unless I somehow find money to pay them for what they sent back. I took the summer off. I attended classes for 5 months in 2011 and they sent the money back. They are crooks, liars, and thieves. Someone please help me.

Ever since day 1, I have been having nothing but problems with University of Phoenix. My wife and I are veterans and both enrolled in the school. My wife was trying to complete her associate's degree. While my wife was going through the orientation, the instructors there failed her twice for an orientation!? She had got all of her homework in on time and even her adviser said she did everything correctly, but they still failed her twice for a simple orientation?

She finally got so frustrated she just switched colleges. I have continued to go there but I have had nothing but problems with the school. If it isn't the poor instructors they have working there, it's the customer service of the staff. It is horrible it took my adviser 2 weeks to return my phone call and the financial adviser there, Monica **, is a joke. She had left in my ear and hung up on me. I asked her a question one day and she couldn't answer it and hung up on me.

They will definitely be nice to you at first and call you every other day. Until you become a student and then you can't get any help whatsoever. This school is an absolute joke! It's like some little rinky-dink hole in the wall of a college. I have been transferring to another college and while doing so, I have learned that none of the classes I completed at Phoenix even transfer to a major university. Do yourself a big favor and don't even go to this school. Please don't, it will save you a lot of headache and hassle.

I was having some trouble with my classes and contacted my academic adviser who had recently been changed. She transferred me to my financial adviser who also, had recently been changed. She was rude and very aggressive. After arguing with her on the phone and telling her I would be finishing my education at another school, she became combative which resulted in combativeness from me. I got off the phone with her, ordered my transcripts and called someone at Phoenix to complain. That person suggested that here would be another private loan that I could possibly receive to re-take the courses I was having a hard time with. She said she would send a message to my financial adviser telling her what we spoke of and to wait for her call.

The call never came. I called and left messages and proceeded to enroll in a different college. Then I received a letter telling me I had over $3,000.00 that I was eligible for and my transcripts. Then I received a hung-up phone call from the financial adviser (her name popped up on the caller id). I attempted to call her back but she never returned my call. I was a bit suspicious and looked up my account online. My surplus of over 3 thousand is now a deficit of over 3 thousand. Furthermore, the charges are false as those classes were already paid for last year.

I had to withdraw from the class early because my brother slipped into a coma and I had to fly to Tennessee to take him off life support due to the extensive brain damage that had occurred. I spoke with the advisers, I had at the time and they were understanding and even gave me some grieving time as not only had I lost my brother, but I also had the funeral and to go to court over custody of his minor children. They informed me they could not reimburse me for all of the money but did reimburse me for some.

I completed the two classes after taking some time off for grieving. In order to get more money out of me, the new financial adviser was charging me for the classes that were already paid for as well as passed after my grieving time had completed and for withdrawing from them during a family emergency that was clearly unavoidable. I have filed a grievance but was told that it would take 15 days for them to get back to me and my new school needs for Phoenix to send them my transcript as it is policy that it be done that way.

As long as it appears I owe them money, they will not send the transcript and I have received phone calls from some woman telling me to complete exit counseling. I cannot complete exit counseling for my loans and grants because I am going to finish school and need those grants and loans. I could use some help with this. I am just a short year away from my degree and refuse to give up now. Anyone's expertise in this situation would be appreciated.

I was attending Phoenix University from 2009-2010 for my Associate Degree. While attending there, everything was great except for small family issues that took place during 2010. I spoke with my guidance counselor at the time and I explained that I needed to take a small break until things are back to normal. I was granted the time away from the school and was told to return after 30 days.

Before my 30 days, I was in rotation to have a new guidance counselor and the counselor enrolled me into the next cycle of classes. I had to explain to my new and unfamiliar guidance counselor my unfortunate event and was still signed up for classes. After explaining again why I was unable to commit to the classes at the time, I was later dropped from the classes and then received a large bill for over 2,000 dollars. I was also told that I would be unable to continue at the school until my "debt" is clear.

I have spoken with many people from the school and no one is "able" to waive, excuse or pardon the fees. Is there anyone that can help me with this matter because I don't want my credit affected? Also, I would love to someday continue my education with Phoenix.

I was quickly passing my UOP courses in RN to BSN nursing. I doubled classes just to finish. With only three classes left, I was in the second week of my online class when I couldn't log on anymore. I called to find out what the issue was as no one had called me! I was told I had failed the class that I just received an A in. They told me I didn't submit the correct amount of volunteer hours along with the course work.

At this point, I was mad that no one had contacted me regarding this to clarify prior to failing me. It would have been nice for an instructor to contact me and say, "Hey, you didn't submit the volunteer hours." Anyway the counselor told me she would accept them late if it was ok with the instructor. I got a hold of the instructor and she said, "Yes, she would take my late volunteer hours." I was told I'd have to sit out a session until it was cleared up.

Two weeks later, I get an email stating I have to retake the course over, a letter signed by the Dean was sent out a week later saying I had to retake the course in which I had received an A. As a working mother, I followed their rules without complaint even though a letter from Dean was final. I retook the course and failed it with an F. I tried to receive guidance and was ignored. I was given a lot of "there's nothing I can do".

So now I have no BSN degree. I'm stuck paying government loans for nothing and I have to enroll into a new program and start all over from scratch! UOP was the worst experience, very unhelpful and I would never recommend them to any nurse! Poor communication at that school and to put a single mother who is working two jobs, striving to better her life through crap like that, it's sad! All they cared about was their money! Well UOP, you have my hard earned money but you will never have my respect!

University of Phoenix and its employees have not been helpful, truthful, or assisted in anything I've needed while pursuing my Associates Degree in Business Management. They continuously change academic advisors, financial advisors, peer advisors during a student's course; therefore, information that has been sent or told to one person is no longer valid. And they expect working parents that are striving hard to complete these courses (and they are not cheap) to stop and resend or redo work that they should be doing and most times things that I or we've already done or sent. They constantly tell me they "emailed" me certain correspondence or papers, etc., and that I hadn't responded or followed through on important things, such as, financial aid information and things that will keep me enrolled in school.

Why are they emailing students if it is something as important as paperwork that requires follow through? I tell them over and over I didn't receive any email or any documentation of what they are talking about; however, their famous answer is always, "Well, we see it on our end." As a student, I want to withdraw and I only have 5 classes left to finish my degree. I would like to transfer in order to do that, but I'm sure I will have issues with them in doing so. My GPA has dropped tremendously due to the stress and lack of help or assistance from them. I have friends and many other people that have these same issues as well. Someone has got to help us and do something to stop them from lying to and enrolling others.

I graduated with a Master's in Education at UoP. I had my good teachers and my not so good teachers. I had one that is probably the worst teacher I have had in my life. All in all, the education was good and I did have some challenging classes but I'm working on my doctorate degree at another university and this is why. I had one disorganized and flaky teacher for one of my early research classes. I wrote to the President, my AA , the school grievance board and not one of them contacted me. I could have taken my grade to the board and fought it but I had no faith I would get a fair hearing after the lack of response. I had a good GPA and the C this teacher gave me was not fair because she never graded a few of my papers. I think a lot of teachers go in alpha order and my last name begins with V and by the time they get to me, at least in this case, they have lost interest or they are tired.

Having said that, I took the C and I graduated with a good GPA even with the C. My advisor said I could fight the grade but I decided it was not worth the energy and vowed to get my EdD elsewhere. I had over a 3.0 GPA and to get into my program for my EdD I only needed a 3.0 GPA, so I have my degree and have moved on. I'm not bitter or unhappy with my education from UoP. I just can't recommend the school because of the lack of student support. Maybe, you could call me a survivor that graduated from the school of "Hard Knocks."

While I was at work, a contractor fell from the roof (about 30 feet high), and landed on me. I was rushed to the hospital. I had 7broken bones, and was bed ridden for 4 months. I had to have round the clock care, and was taking 6 narcotics for the pain. I had to have a special bed and oxygen. The school was called and informed of my demise. I was doing a little better and contacted them, and I was going to try and see if at that time I could continue. Unfortunately, I was not as well as I thought I was. I was not able to sit for 4-5 hours. I told them I needed more time. They informed me I was going to be dropped, because I had been out too long as it was. I had to pay back $3,500.00 out of my pocket. Something should be done about this, to protect people who are injured.

I am Lakisha ** and I have been a UOP student for two years. I have been going through things with the academic advisor and my financial, in which I have not had a disbursement since March because she have been taking everything that I have left and take it to pay for my next block of classes that she did not suppose to do. She withheld my loans for 7 months that those loans should have paid for the upcoming classes and everything still is going the same. I had over $1500 hundred left from this block and she took that to pay for my other block when she knew I have loans that supposed to pay for this class. Octavia has been doing this for several months.

It is not right or fair. Plus, I passed a class which you are supposed to make 60 or above. I did and my academic advisor is telling me I have to take a math class over because I did not make 60%. I did and he knows that because I sent him a screenshot of everything. It just have been discrimination all over this place and I am not going to continue to look them do this to me or anyone else. If someone out there can take this claim, please do so because UOP is not doing things as they are supposed to. They are taking people's funds and paying them for other courses when that disbursement is supposed to come to me.

I applied for a faculty position. Contacted online by a faculty recruiter, I was very excited and hopeful. The message said to fill out a questionnaire and send it in. I did. I didn't hear anything back so I left several email and a phone call about my status. Days later, I get an email thanking me for following up but condescendingly saying I'd gotten an email for an interview that was to take place in 30 minutes! I had no notice of any such email. I was not ready for an immediate interview so I asked for it to be scheduled or rescheduled. No response. None. A week later, I get an email: "Thank you for taking the time to complete an interview with the University of Phoenix. Unfortunately, we are not able to extend an invitation for you to move forward in the hiring process at this time. Please know that your qualifications were thoroughly considered against the needs of the campus." This was a lie. I had no interview. I had no response for the promised interview. If I can take legal action against them for punitive damages and creating bad publicity, I will be all for it.

When I enrolled in college, I knew there were forms to be filled out. Unaware was I to that face that University of Phoenix took those forms and took out loans in my name. I was on direct bill with my employer, which means I submit my grades after each quarter and the school submits the amount due to my employer, then my employer pays it. This left me out as the middle person and made the school-employer relationship easier to get payments on my behalf. UOP took those forms and got loans as I stated, but then also received payment from my employer and never returned those initials loan payments which has now ruined my credit because I supposedly have outstanding loans, which I do not. UOP is hard to reach and if you do get someone, you get transferred to several other locations. They need to have their accreditation removed as a school because they are a joke and you can't learn anything by writing papers all the time.

I "attended" University of Phoenix's online program. I did not do well at all. By the second term, I informed "Trina" that I would not be attending anymore. I attempted to contact my adviser Sandy, but they never return emails or calls. I went on to another college where I received my AA. I still don't understand how I owed money for classes I did not register for, but I was placed in collections. I needed my transcripts for my new university and paid the outstanding balance. Now, I am being told that U of P can't see in my account where the debt was paid (though I printed the statement). They are telling me that once they can see the payment it will take 4 to 8 weeks to clear my account and another 2-3 weeks to send my transcript out. I will be finished with my junior year and will owe my new university the fees. This college is not about students, but is only "for profit". I have been dealing with this for over two years. I just want my transcripts sent to my university.

University of Phoenix made me take the same class over and over - Although I had good grades the school made me take the same classes. And one day, they told me to stop going to school because I need to pay $1,170.00. Then their reason was, I need to pay for the $1,170.00 because I stopped going to school. Which was stupid. Then because they wont stop calling me to pay. I asked for the balance inquiry.

They said that I was at default. Anyhow, everything is just a fraud in this school. What a scam. The class that I took doesn't even count as a credit in other school. They are just stealing money!

I have been a UOP student for 1 1/2 years. I decided to get my BSN through UOP because they did not have many prereqs like traditional colleges require. I failed NUR/492 the first time due to family issues. I had all of the same assignments, implemented the instructor's revisions and turned these in the 2nd time I took the class. The new instructor gave me completely unfair and terribly worse grades than the previous instructor! Fs and Ds on all assignments that had been previously graded and redone to the previous teacher's recommendations.

I am filing a complaint with the administration over this as I will now be removed from the program indefinitely according to my academic advisor. I am already talking to other colleges about transferring into their programs! UOP is a joke and they should be acknowledged on the news!

I start school in the University of Phoenix in March 2010, everything was okay until I have to move to another country. After that it took me a while to have everything set up, it took me like more than a month and the University of Phoenix only gave me 30 some days to get back to class when I got to my destination. I contact them and let them know that I need it more time that from where I was contacting them it was not my place. But I guess they didn't care or did not got the message. The time went by and I try to switch to a school on my area I was working, do I wanted to still do it online because the difference between times when it was late night over here, it was just stating to be day light over there in the states. So I could change school, so I was up late trying to finish my education, because of the time difference I didn't pass my classes and I had to pay out my packet, as well I had to pay some more money and I didn't know for what. They say because I started class late or something like that. At the end, I felt like I was paying the double of what I was supposed to pay.

I finish my classes and what I had to do when it was time to sign up again I didn't because that was everything was going in that school. They send my information around to people that I didn't know and every time I was getting a call it was from someone new and I really didn't like that at all. Well, the time went by and I try to go back to school which I didn't and it wasn't that great like I thought it will be like but whatever I finish my classes there, try to go back to the states and when I was there to sign up for school the people who was helping decide to check my Load History and in turns out that the loan that I took I didn't had to pay back because it was never use. I pay everything out my pocket and now I cannot file my taxes because the school haven't send me my paper for my taxes and it show that I won't get no money after I pay from my pocket.

PS: The financial aid people who help me and told me that I didn't have to pay a penny. Told me that is not the first time University of Phoenix do this to people.

I was contacted by Christina ** from the University of Phoenix in approximately 2009, at the time I was working two jobs and really got excited to go back to school. I then told Christina I wanted to go into the Health Care field to be an X-Ray technician. She said great she was excited for me. She was very nice and helpful in the enrollment process. I began my classes receiving excellent grades throughout the next 2 years.

My experience was very pleasant and I enjoyed school. I graduated in February of 2011 with an Associate's degree. Another friendly lady (I can't remember her name) called me to talk about the next step in my enrollment process to UOP, again I was excited. She said she saw I had my associate's degree in Health Care. I agreed, she asked what I wanted to pursue my degree in, I told her I wanted to be an X-ray tech, and she then hesitated and said we do not offer a program for an X-ray tech. I said excuse me? She said I would have to go another school where I could do an on campus program where I could take classes.

I was not very happy at this time because I had just taken 2 years of classes to find out they did not offer the career program I wanted to pursue. I then thanked her and said I really wanted to finish at the UOP but I understood I would have to take and attend classes to finish my degree, it was not her fault I was misinformed.

In the past two months I have checked into classes at another college, Stevens Heneger. I found out that the classes I took at UOP have nothing to do with becoming an X-ray tech. An X-ray tech is an Associate's degree so basically I would be starting my schooling all over to again get an associate's degree in the career I wanted to pursue.

My classes at the UOP would only work if I went into medical billing & or a managerial position, mind you only 64 of the credits would transfer, at a hospital after another 2 years of schooling. I feel I was miss led into thinking I could do all my classes to become an X-ray tech. I feel I took unnecessary classes. If the UOP did not have a program for an X-ray tech I should have been informed of this issue and directed to another school or institute that could help me enter into the career I had chosen.

I am not sure what can or will be done about this but I am very angry & disappointed in the way I was misled. I am currently working two jobs to get bills paid off so I can afford to go back to school to get yet another associate's degree to become an X-ray tech and pursue the career I intended to already be working as. I had deferred my student loan to get this issue resolved and by the looks of it, it won't be resolved to my satisfaction.

I have spent $30,000 on a degree in which I can't use to become an X-ray tech. Again, the X-ray tech that I wanted to become is an Associate's degree, in which I already have, so starting all over to receive another Associate's degree for the career I wanted to start is not an option for me at this time. I understand I have repeated myself but I am frustrates, angry, disappointed, deceived, among other feelings.

Several years ago, I began a major in health administration. After taking a few courses, I stopped due in part to very arbitrary grading by the instructors. Recently, I attempted to resume the major but was told that one of the courses that I paid for and completed was considered no longer good. Also, an additional course was added to the requirement. I attempted to receive a consideration for the disallowed course without success. The staff on two levels was unresponsive and arbitrary. I will have nothing more to do with the university.

I have been enrolled in UOP since 9/2010. Everything was fine at first until my second or third block of classes. The teacher accused me of cheating and dropped me from the class. I had to repay and retake the class. I continued on with my degree. Everything was fine. Then, they were talking about I owe more money. I was annoyed but I continued on with my classes. With my last class, I had an A and the campus dropped me from the classes the last week, which is the 9th week. I asked them why and they said because of lack of attendance. I spoke with my academic advisor and he informed me that he was going to try enrolling me back into my classes. I said okay.

It was Christmas break, so I just knew things were going to be fine when it was time for me to start my classes back. I look online for my classes and I have no upcoming classes. And it is saying I owe more money for the class they dropped me from that I was passing. And my academic counselor and financial advisor were changed. Everything that was discussed with my prior advisors was no longer relevant, because they did not write any notes. Now I owe $2392.40 and cannot re-enroll until the balance is paid in full. This is **. I had a 3.8 GPA and was passing my classes. I am beyond annoyed and something has to be done with this school. They do not care about the students. They just care about making a profit. I took 30 credits there and I cannot go to another college because it is a hold on my account. Long story short, do not enroll at the school. I read all of the reviews before I enrolled and I should have listened to the others. But I didn't and now I am the one paying for it.

I enrolled in the University of Phoenix in 2007. First, they enrolled me in the wrong classes which I attended before they advised me that I was in the wrong classes and switched them. This made me late for the correct classes. I was never able to reach the instructors. It would take them days to respond to questions.

After these experiences I called U of P to withdraw. First, the enrollment guy tried to dissuade me and then finally referred me to an academic adviser. Rather than just honoring my request to withdraw, she spent days, perhaps a couple of weeks, trying to get me to stay enrolled despite my determination to do so. After this she told me I needed to speak with someone else to withdraw. It's been so long ago but I believe I was referred to the "national office". So, I talked to a guy there. He told me that it's fine if I withdraw, and even wished me luck. Five years later I pulled my credit report and U of P has me in collection for close to $2000.00.

Concerned, I contacted U of P's national office. The guy told me that he's going to look into it and call me no later than Friday (this is on a Tuesday). Days went by then weeks, I picked up the phone and tracked the guy down. He said, "Sorry, the academic adviser did everything she was supposed to do and there's nothing we can do. You're going to have to work something out with the collection agency."

I feel that I was never really a student at U of P. I withdrew after only a couple of weeks and I think they are counting the time that they had me enrolled and attending the wrong classes as part of my enrollment period. But for the academic adviser's actions of drawing out the process, I would have dropped after a single class. This is the fault of incompetence on their part, not mine. I believe that the academic adviser intentionally extended the withdrawal process to make it so I was technically enrolled past "x" amount of time, so they could charge me for the entire course. Reading these complaints only makes me feel more strongly in this regard.

Do not enroll in this institution. Others call it a scam and I am inclined to agree. U of P should be barred from receiving government student loan dollars (incidentally the government never disbursed any money to them for me, which just goes to demonstrate how short a time I was enrolled before I withdrew). This institution's financial practices are morally wrong and I would hazard a guess legally questionable. You would do better to attend an accredited state school, locally operated than to deal with this for profit organization that will do whatever they can to make a buck. They aren't in the business of educating students. They are in the business of making money and they employ some highly devious means to do so. Buyer, beware.

I only attended this school for 4 weeks. In the first week, I complained to my counselor Cody ** in Charlotte, NC that I felt stressed out. The workload and lack of concern with my instructor had me in a very bad way. I started to receive nosebleeds and headaches due to trying to make the the work required fit into my schedule. He persuaded me to stick in there and find a niche. He continued to tell me that everyone feels the same way at first and that it would get better, "I promise" was his words. So I gave it another week. Then finally in week three, I became so stressed that I had chest pains. I finally withdrew from the school.

In the morning, my financial adviser informed me that I owe $1,888.17. I started shaking so badly, then I told him that I didn't have that type of money. He told me to pay $900.00 now, then another $900.00 next week. I asked him, was he out of his mind? Then he told me that I will be going to the collections agency and I could make arrangements with them. That was the end of our conversation. Not even five minutes later, I received and exited from UoP. Then a couple of minutes later, a federal aid award letter.

I am at a lost. I have been in school for 5 years and never received treatment such as this. Then my mind reminisced on how when I enrolled my counselor was telling me to apply for the highest amount of aid and that I could use this money for whatever else I needed. I also thought about how they received my school transcript swiftly and how the workload was so heavy not to prepare you for a degree, but for you to quit so that they could make money off of you. Four weeks of class cost me almost 2,000 dollars. OMG, how am I going to move on from this? Please help me!

I had talked to an advisor that sugar coated everything to do with UOP. Once I started taking the classes online, if I needed help the instructors weren't there to help. I had a sick granddaughter I was raising. It got to the point where I couldn't get online to take the classes. I've ended up with $11000 in student loans and now I have a FML Alliance debt collector calling me due to the fact that I owe UOP $950. This is a non credited school that most places don't even accept their degrees as a degree. I believe they are ripping off students and the government. If I could afford to take legal action I would; if I knew they had a class action lawsuit against them about a year ago, I would've made sure I was in on that.