University of Phoenix

I have been enrolled in UOP since 9/2010. Everything was fine at first until my second or third block of classes. The teacher accused me of cheating and dropped me from the class. I had to repay and retake the class. I continued on with my degree. Everything was fine. Then, they were talking about I owe more money. I was annoyed but I continued on with my classes. With my last class, I had an A and the campus dropped me from the classes the last week, which is the 9th week. I asked them why and they said because of lack of attendance. I spoke with my academic advisor and he informed me that he was going to try enrolling me back into my classes. I said okay.

It was Christmas break, so I just knew things were going to be fine when it was time for me to start my classes back. I look online for my classes and I have no upcoming classes. And it is saying I owe more money for the class they dropped me from that I was passing. And my academic counselor and financial advisor were changed. Everything that was discussed with my prior advisors was no longer relevant, because they did not write any notes. Now I owe $2392.40 and cannot re-enroll until the balance is paid in full. This is **. I had a 3.8 GPA and was passing my classes. I am beyond annoyed and something has to be done with this school. They do not care about the students. They just care about making a profit. I took 30 credits there and I cannot go to another college because it is a hold on my account. Long story short, do not enroll at the school. I read all of the reviews before I enrolled and I should have listened to the others. But I didn't and now I am the one paying for it.

I enrolled in the University of Phoenix in 2007. First, they enrolled me in the wrong classes which I attended before they advised me that I was in the wrong classes and switched them. This made me late for the correct classes. I was never able to reach the instructors. It would take them days to respond to questions.

After these experiences I called U of P to withdraw. First, the enrollment guy tried to dissuade me and then finally referred me to an academic adviser. Rather than just honoring my request to withdraw, she spent days, perhaps a couple of weeks, trying to get me to stay enrolled despite my determination to do so. After this she told me I needed to speak with someone else to withdraw. It's been so long ago but I believe I was referred to the "national office". So, I talked to a guy there. He told me that it's fine if I withdraw, and even wished me luck. Five years later I pulled my credit report and U of P has me in collection for close to $2000.00.

Concerned, I contacted U of P's national office. The guy told me that he's going to look into it and call me no later than Friday (this is on a Tuesday). Days went by then weeks, I picked up the phone and tracked the guy down. He said, "Sorry, the academic adviser did everything she was supposed to do and there's nothing we can do. You're going to have to work something out with the collection agency."

I feel that I was never really a student at U of P. I withdrew after only a couple of weeks and I think they are counting the time that they had me enrolled and attending the wrong classes as part of my enrollment period. But for the academic adviser's actions of drawing out the process, I would have dropped after a single class. This is the fault of incompetence on their part, not mine. I believe that the academic adviser intentionally extended the withdrawal process to make it so I was technically enrolled past "x" amount of time, so they could charge me for the entire course. Reading these complaints only makes me feel more strongly in this regard.

Do not enroll in this institution. Others call it a scam and I am inclined to agree. U of P should be barred from receiving government student loan dollars (incidentally the government never disbursed any money to them for me, which just goes to demonstrate how short a time I was enrolled before I withdrew). This institution's financial practices are morally wrong and I would hazard a guess legally questionable. You would do better to attend an accredited state school, locally operated than to deal with this for profit organization that will do whatever they can to make a buck. They aren't in the business of educating students. They are in the business of making money and they employ some highly devious means to do so. Buyer, beware.

I only attended this school for 4 weeks. In the first week, I complained to my counselor Cody ** in Charlotte, NC that I felt stressed out. The workload and lack of concern with my instructor had me in a very bad way. I started to receive nosebleeds and headaches due to trying to make the the work required fit into my schedule. He persuaded me to stick in there and find a niche. He continued to tell me that everyone feels the same way at first and that it would get better, "I promise" was his words. So I gave it another week. Then finally in week three, I became so stressed that I had chest pains. I finally withdrew from the school.

In the morning, my financial adviser informed me that I owe $1,888.17. I started shaking so badly, then I told him that I didn't have that type of money. He told me to pay $900.00 now, then another $900.00 next week. I asked him, was he out of his mind? Then he told me that I will be going to the collections agency and I could make arrangements with them. That was the end of our conversation. Not even five minutes later, I received and exited from UoP. Then a couple of minutes later, a federal aid award letter.

I am at a lost. I have been in school for 5 years and never received treatment such as this. Then my mind reminisced on how when I enrolled my counselor was telling me to apply for the highest amount of aid and that I could use this money for whatever else I needed. I also thought about how they received my school transcript swiftly and how the workload was so heavy not to prepare you for a degree, but for you to quit so that they could make money off of you. Four weeks of class cost me almost 2,000 dollars. OMG, how am I going to move on from this? Please help me!

I had talked to an advisor that sugar coated everything to do with UOP. Once I started taking the classes online, if I needed help the instructors weren't there to help. I had a sick granddaughter I was raising. It got to the point where I couldn't get online to take the classes. I've ended up with $11000 in student loans and now I have a FML Alliance debt collector calling me due to the fact that I owe UOP $950. This is a non credited school that most places don't even accept their degrees as a degree. I believe they are ripping off students and the government. If I could afford to take legal action I would; if I knew they had a class action lawsuit against them about a year ago, I would've made sure I was in on that.

I was told when I enrolled with UOP that they had me approved for all the financial aid I needed for me to obtain my BA degree. I told them I wasn't working and had no money, they told me they had me approved for "100 percent financing". What they didn't tell me until the first class started was they did not get financing for my books. So I'm out of work and suddenly I had to cough up hundreds of dollars per course for books. They tell me they can't help me.

I finally get it figured out and in the middle of the last class I was in, I suddenly started bleeding so badly I had to go to ER. I wound up having a stroke, having to get a blood transfusion because I lost so much blood, and subsequently getting approved for SSI. When I went to finish up the course, they told me I had missed too much and couldn't. They wouldn't let me retake the class either until I paid them $700. That's where it stands. I was told that student loans aren't expected to be repaid while I'm disabled yet it shows on my credit report as past due. When I try to go back to school, they won't let me back in until I cough up $700 for the course I got sick during. I've asked them to please tack the $700 onto my student loans and let me back in to continue and yet they won't. I can't go anywhere else while these loans are outstanding.

Also, they're showing that I owe the total amount yet I only took two classes, hardly worth $10,000, I think. I need to get back into school and finish my degree but on SSI I can't come up with $700 like this nor should I when I should be able to either retake the course again or have them tack that amount onto my loans and let me back in. They want the money but refused to give me the education. I've tried everything I can think of with them to negotiate something reasonable and they will not budge. Maybe the class action lawsuit will change their tune now.

I am a student of Axia Online, the online school for University of Phoenix. I am withdrawing due to the learning platform and my not being able to absorb the material.

I have spent the last few days talking to my financial and academic advisers about how I am experiencing the school and how I need to take classes at a ground campus. Since they don't offer the course that I am taking on their ground campuses I have to transfer to a local college.

When I had finally convinced my advisers that I really do need to leave the school, they let me know that I would end up owing the school money. Despite the fact that they have the $10,000 direct student loan as well as the $5,500 from state funded financial aid.

The fact that they will be sending back loan money that I applied for and that I will still have to pay them for classes that I am dropping is something that I do not understand. The school has already paid my previous blocks with my financial aid money and it is beyond my comprehension that I can not receive the remainder of my loan money so that I can pay them and continue my education elsewhere.

I will absolutely take legal action if that is what it comes down too, but my main concern in lodging this complaint is that this school's motives, financial structure, curriculum and staff be investigated by the government and any other agency that has the power to uncover the scheme they have masked as a credible university.

I am enrolled at the University of Phoenix Axia, online studies. Everything was going great, until my second block of classes. I started out making A's and B's. When my grades started to slip, I would contact the facilitator and academic counselor, half the time, I would not receive a callback. I would then try to understand the assignment, the best I could. Then comes the student trial of Microsoft Word. It expired, I could not afford to upgrade the software, which costs $149.00. I then used the Microsoft software that was installed on my computer. All this happened the last day of submission for my final papers. One assignment made it through. But the other was blocked, with no record of it being submitted.

I was told it was my responsibility to have their Microsoft installed on my computer, when the student trial expired, I needed to buy the upgrade. I explained to them, I could not afford to make this move, So, I will use the Microsoft that is already on my system. To my amazement, their materials will not open, or submit using my Microsoft. When I found out about my final not being submitted, (three days later), and too late to resubmit, it brought my grade down to far to past that class. (So they say). They have withheld my check, which I am suppose to get this month, February, It will be withheld until April of this year.

My complaint is that I live off of my refund money, along with keeping my equipment running for school purposes. Without that money this month, I do not see how I will have electricity or internet to stay in class. How can this be legal? I am responsible for the loan, so how can they keep my money for me. When I called the financial adviser and the academic adviser, there was a lot of run around talk and silence. The academic adviser actually got snippy with me. When I first enrolled, they were so sweet, a person could smell the sugar running off of them. They really suckered me in, I am a committed student who try hard for the good grades and for advancement. I was at a desperate time in my life and what they were offering me sounded like a second chance in my life. Looking back on it now, it seemed like the traps were there to make me fail.

The policies would say one thing and they would do another,in class, to their favor. They all would make me feel, like I was the one at fault. I am well over the age of 50, and know right from wrong. College life should not be this hard. On several occasions, my instructions for an assignment seem to say something different than the facilitator's. And she tried to say, I had some mental issues, and could not understand what I was reading.There are not enough instructions or directions for assignments, and most of the time, no feedback, how could this help anyone? I am so dissatisfied, that I have lost all my excitement of becoming a college student. University of Phoenix Axia should be investigated. They are making a lot of hard working and dedicated students lose faith. Somebody help me please!

I am angry because I attended Devry University mainly because of their career assistant that they have advertised which I never received. When I got there to speak with them about the college, I was told I would be eligible for grants and scholarships. Well, that never happened. They told me how to lie on the FASA, so I would qualify for the Pell grant. I was misled.

I was enrolled with no problems by the University of Phoenix. I was trying to get my BSN. I informed them on my application that I had a driving misdemeanor on my record from 3 years ago. I also had just moved from the state that I originally got my nursing license to California. I told the school that I did not have a CA license yet and was told that was fine because I just had to have a license. In a matter of one hour, they shut me off the online program with no explanation. They kicked me out of school for having probation on my nursing license and they knew about this before admitting me into the program. I was taken advantage of. Don't go to this school, it has left a negative mark on my educational record and I had straight A's! They kicked me out for no academic reasons.

As a student we all know that there are times when we get refund checks. Throughout my whole AA program I never had a problem with my disbursements coming on time. Well, I finished on December 5 and I was set to have a refund of my excess funds December 8. December 8th came and went January 8th came and went and still to this day I have gotten nothing.

That's my money that I have to pay back to lenders and I feel like they're keeping it hostage because I'm not taking classes at their university. My finance counselor never can give me a straight answer and gives the run around every time I call. Even her supervisor can't give me an answer. And even the assistant director of the whole financial branch can't give me an answer because he will never return my voicemails. I've files grievance and still nothing. They say all I can do is wait, but are you supposed to wait a maximum of 14 days? I'm going on day 47.

Someone is using my information for a loan I did not take out. I have made a police report. Got me a lawyer and spoke to the loan company which says they send the check to your school for me. I don't know how this was possibly sent. I did not apply for anything. We need to take this to court because I'm suing on this matter.

I have only three classes left to obtain my BSN through the UoP. I had been asking my financial aid advisor if I would have enough financial aid to finish, in which she replied through email yes. I also have these emails saved between her and I. Then she tells me that I do not have enough financial aid for my last three classes because somehow I have borrowed over my limit. She does not answer on how that is possible because I am not the one who hands out the loans. She made it sound like I need to be checking some national loan site to make sure that does not happen which my previous college said that was "their" job to do.

I asked her if I had enough aid for my class I was currently enrolled in and going to start. She replied "yes". I took that class and decided to take a leave of absence and just test out on my remaining classes. Toward the end of the last class I was enrolled in, I had a big credit so I asked her why. She said she would check in to it. After the class was done, the credit disappeared and there was a balance of like $1400. Upset, I asked her how this was possible and what was going on. She said she would look in to it. She finally replied back and said "you owe it." No further explanation. Through my academic advisor, I obtained my financial aid advisor's supervisor's info and contacted her. I forwarded her my emails and she said she would look in to this. I never heard back.

My academic advisor finally told me that supervisor left and there was a new one. My financial aid advisor got snippy with me and accused me of not calling the previous supervisor back. I informed her that I did indeed call her back and that since I work the same hours as them, we were talking through email. My financial aid advisor has also claimed that she has spoken to her new supervisor and that she is at no fault for this, that she did not improperly advise me. Her supervisor did call me and I explained email is the best way to get a hold of me because I work the same hours as they do (and then I have a record). She asked me through email to explain what was going on because I have since said I wanted to appeal my account with the college. I answered her two weeks ago and have not heard back.

Instead of her answering me back, I have now been contacted by a collection agency and received a letter from UoP stating I am in collections. The college would not work with me on a reasonable payment plan and wanted three large sum payments to pay it off. I have explained to them that in the last few months, we have lost my father-in-law unexpectedly and are having our fourth daughter soon so I cannot make payments that are ridiculously high like that. They have ignored my request to appeal my account and I told my financial aid advisor that I am trying very hard to rebuild my credit and do not want to be sent to collections.

I do not deserve this treatment from UoP. I am a good student with all A's except two classes I got a B. This is ridiculous, as there is no way for me, the student, to have gone over my loan limits, as they are the ones who are supposed to be watching this and making sure things are done accordingly. It is not the student's job to do the financial aid office's job!

I have only five courses to go before I have completed my BS in Business Admin; however, in the mid part of my 6th course I was contacted by my Financial Aid Counselor who informed me to contact him in regards to an important matter. I was then also contacted by my academic counselor stating for me to contact Financial Aid. I returned the call and had to leave several messages with no reply.

Upon my finally reaching someone who was willing to inform me of what was happening it was bad news. I currently owe over $72,000.00 in undergraduate student loans, and since the UOP continued collected loan funds that I was not entitled to I am currently unable to finish my courses and complete my degree. I disputed these findings because I never once was I told that I didn't have enough funds to complete my course. I have continually received refunds that should have been kept by the UOP and applied to my courses.

I was advised that I should have held onto those funds but this was well after the fact that I ran out of money and was told well beyond the point of return. I have to payout of pocket and since they dropped me out of my program I was not informed that I owe additional funds that I was previously told I broke even with the school. Now they expect an unemployed mother of four to come up with over $10,000.00 to continue my education. I am a student with a 4.73 GPA and my only hope of becoming gainfully employed was to complete this program. I was told to get a personal educational loan but you need good credit for that, and since no one in my family of 6 has the winning number I am stuck and the UOP will do nothing to assist me.

I reported this matter because if I was properly informed, I would never have spent my refunded money and would have paid for course on the spot. In my communicating with the Financial Aid Department I was never informed in writing or verbally that I would be trapped. UOP are only interested in the money and care nothing about messing up people even when they clearly authorized Financial Aid Funds I was not even entitled to. Now what can or am I suppose to do? Need help!

I applied to University of Phoenix about five years ago, but did not attend the school because I moved overseas. I pulled my credit report after return and noticed that I had a charge on my credit report that did not included my student loans from a previous school. I contacted the school and requested that they send me a signed promissory note and the school told me that they did not have one. I then requested something in writing to show that I requested money from them and they told me that they did not have that as well, but they will transfer me to their attendance department.

After transferring me over to this department, they told me that they had no record of attendance. I have disputed this charge on my credit report and the credit bureau says that as long as the university as able to verify ss# and name and date of birth that is all they have to provide to say that the debt is owed. Now I am receiving collection calls everyday almost from their collection agency.

I am writing in regards to filling a complaint against University of Phoenix. In Summer of 2008, I enrolled in University of Phoenix, degree in accounting. The enrollment counselor gives me misleading and fraudulent information regarding my classes at time of enrollment. I was given schedules of classes (see attached) for my degree. After take 4 courses at University of Phoenix, I was informed by my counselor that University of change my degree plan. My degree was changed form Bachelors in Accounting to Bachelors in Business concentration in accounting.

Almost all of my accounting courses were eliminated. I have already filed my grievance with Office of Dispute Management but they have denied my request already stating that I have agreed in enrollment contract that the University has right to change my class courses any time. But I never signed a contract. The enrollment contract. I have request a signed copy with am I still waiting for it. Enrollment counselor gave me false and misleading information. I was enrolled as an on ground student and I signed up for ground classes only in La Mirada California Campus.

At time of enrollment, my enrollment counselor insisted that all of my classes on my schedule will be on campus in La Mirada Campus. Since I was given misleading and incomplete information at time of enrollment and University of Phoenix changed my degree program eliminating my accounting courses, since I need these courses to sit in for my CPA exam. I have to go to a different school to finish my degree. Office of Dispute Management has already declined my request for a full refund.

I enrolled there twice trying to get a degree in business. When I went back, they promised me that it was much different, that the instructors would work with me when I explained to them that I was out of town a lot with a sick granddaughter (whom I was raising at the time). They promised me that it would be okay to come on back and not worry about the deadlines as long as I had them in within the week.

That did not happen; as I was turning in late assignment that was losing points due to being late, I could not keep up and it was too late to drop. I would not recommend this university to anyone, not to mention all my classes were with Axia and not UOP. I have student loans that I cannot afford to pay and now a collection agency is taking legal action because I somehow owe UOP $910.80. Funny thing was I joined UOP and was taking classes at Axia. So I wonder why UOP is suing me for money?

I had a bad experience at a previous school and I was told UOP was good and so I called them. I have a learning disability and made it very clear in the beginning. They assured me I would be tested before I started to see where I was at. It never happened. I got thrown straight into mainstream classes. Not doing well, I am sinking slowly, my computer got stolen and the used one I bought crashed. I only got 1 week of work in of the two I owed. But because I turned it all in one day, I didn't make attendance and the class dropped. I have lost all hope in trying to better my education and disappointed with all the lies I was told to get me in the door. Now, I can't do anything about it, and am getting no help, just lining their pockets with my grant and loan money.

I have been a student in a masters (professional) program at the university. I have completed 3/4 of the master's degree; the entire academic portion I should be entering into the internship portion.

A couple of months ago, I had a professor who decided she did not like me. She made up a lot of false information and accusations, then sent these accusations to the administration and they try to have me expelled. Her accusations are subjective in nature and completely inaccurate. The administration told me that I needed to go to a meeting that they said must take place two and a half weeks ago and asked for my number which I provided. I also asked what my rights were and that they provide me with the policies regarding the meeting (they have policies) but they did not provide me with them. They did not have the meeting the week and they demanded that I must attend but instead finally sent me a message today, after two and a half weeks later, saying that they have concluded their exploration into my violations of policies and that they need to meet with me for an hour in a couple of weeks from now.

Obviously, the only thing they explored were her accusations. She has made many, many false accusations. Her accusations state things such as I am ostracized by my class because of my behavior. This is a total lie and obviously they did not consult with my class members to see if these accusations were true. I get along with my school group just fine. I have been with this group for eight months. Unfortunately, this teacher is also friends with the administration. I am pretty sure that I could sue the university for a large sum of money for breach of contract or something else if I could only afford an attorney.

The first eight months of my program seemed of value; however, for the past twenty months, the quality of this education has been very, very low. No one has even read their books in over a year. We have plenty of work to do but it is only busy work. Master's program is so low in quality that the student don't even use the required text for a single course in over a year. It is my opinion that if you are considering attending the university, you instead run the other direction.

If it is ever in my power to find a way to take away their billions in federal funding each year, I will do it and run them into the ground. Out of all the people I started the program with, only 50% or less are still in the program; the rest were either kicked out or dropped out. The program costs over $500 per credit hour. Think how many thousands all of those people threw away before they were tossed out by the school! Furthermore, multiple teachers have provided information that in this field, only 33% of the people who graduate are working in the field ten years later. Do some calculations, that means 1/6 of the people who start this program actually end up working in the field in a program that takes three and a half years to complete at a tuition cost of over $33,000. I don't want to say that all of the teachers are bad; they are not and many are very good. I believe it is the school itself that is critically flawed and needs to be shut down.

If you do serious research, you will find more federal funding goes to this university than any other to the tune of billions each year. You will also find that they have among the worst retention and graduation rates in the nation. You will also find that they have among the highest student loan default rates in the nation. I am not making this up. This information is available on Federal Government websites.

I've been working hard for my degree for some time. UoP offers the convenience of online courses and facilitated admissions and logistics processes. The business approach that they take is good up to a point. However, over the course of the last few months, university representatives in a variety of roles have frustrated and almost completely obstructed me furthering my education. An instructor is accusing me of plagiarizing my final paper. This is completely false. I cited and referenced everything, yet she had "academic issues" and I was charged with plagiarizing. I filed an appeal and it came back as being withheld, so this means that I need to re-take the class in addition to having this in my permanent record.

After all these years of hard work, I feel that I am being discriminated against because of my race, trying to hold me back. Why would someone wait till their last class to copy another paper? To make matters worse, they convict you without talking to you or any proof. They stand by their instructors whether they are wrong or right. I have had many other problems before, but this one is the worst and unethical.

In June 2011, I was enrolled in a class with UOP. I dropped the course, completed and submitted a drop credit request for the course within the 60 day window allotted. I only attended this course online for 2 weeks. UOP was paid for the class by the VA. I did not receive anything because at the time, BAH was not being offered for online classes. A few weeks after dropping the course, I started to receive letters from the VA stating that I had to pay for the dropped class. When I called the VA, they told me that the school had been paid for the class but had not refunded the money back to the VA. I then called UOP VA Benefits Office and was told they had to look into it.

I ended up calling the UOP VA Benefit Office again, some time later and was told that the money for the class was returned to the VA, but the money for my class was combined with money of a few hundred other students. A few months later, August or September, the money for the dropped class was finally applied to my VA account. Why did it take from June until August-September to send money for a dropped class back to the VA? From June until then, I was still receiving letters saying I had to pay for the class. I was also told if I didn't pay for the class by October (When BAH benefits started for online courses), or went to school on campus, that my BAH would be withheld.

The finance counselor, after I told her it was ** and I wanted to withdraw from UOP, told me that if I wanted to attend another school that my transcripts would not be released until I paid for the class and I had to take one more class with UOP. UOP is still calling me to this day, pay a processing fee of 100 dollars for this dropped class from June. Now, it's January 2, 2012. I'm currently in the class that I dropped in June. In the 3rd week of class, I call UOP VA Benefit Office to inquire why I had not been paid my BAH. They said to call back in a week, that my certification for enrollment had not been sent to them yet. A week later, I called back and was told that since I dropped the class in June and I'm taking it now, they had to update some stuff and they would look at my stuff and see what's going on.

I have been on Christmas break for a week, and week 5 started today so my class started 6 weeks ago, and no certification for enrollment, no BAH still. I also had an issue after my last class in Nov, 2011. I'm in a Bachelors program, but they did not schedule me any classes. It was 2 days before my last class ended and I was not scheduled for any classes. When I called UOP, they told me that I had to wait an extra week because it was to late to start in a class. I started UOP in July 2010, and they have always scheduled my classes. I think this school takes people's money, and that's it.

Just found out that my classes were all dropped because I'm going through a really bad crisis in my life (apartment fire). I called UOP before the holidays to let them know what happened. One FA counselor stated that all I needed to do was post for the rest of the week and continue when school starts back on January 2, 2012.

So, today I went in to do my work as planned just to see that I had a letter posted to my account stating that my funds were returned and that I needed to contact my lender. I am really tired of UPO. I'm three credits short of getting my Associates Degree and all they want to do is play around with people's money.

I would not advise anyone to attend this school. They mislead you and lie about everything. This school had me taking courses when they knew I did not have any financial aid approved yet. This school should lose their so-called accreditation! This school should be closed.

I would not recommend this place to anyone. I attended UOP for a very brief time, like for two, maybe three classes. I then began to experience a family crisis that was really affecting my school time. I called my adviser to inform him that I was going to have to withdraw from school. He told me I had to take another class, before I could withdraw. I of course struggled through another class, and if my memory serves me correctly, I believe I failed the course. I contacted my adviser again, and informed him I had to withdraw. He told me I couldn't. I told him if I continued, I would surely fail school. That conversation went back and forth, till I told him I would withdraw myself, and not attend classes anymore. That was what I did. Here I am years later. I continue to receive harassing phone calls, trying to force me to pay for classes I did not take. Why should I have to pay for something I did not participate in? They are still harassing me.

I enrolled in the University of Phoenix ecampus with hopes of receiving a degree that would assist me in a career change and help me to teach on a college level. The advisement I received when enrollment was to go into this one program and I struggled but got almost finished. It was discovered that there was not much I could do with that degree.

During the time that I was at UOP, I received such bad advisement. My first academic adviser constantly reminded me that she had 400 other students to advise. And she allowed for three matters of academic issues caused by professors and ill teaching (and that is true, not an excuse) to float through that I ended up missing some very important classes and things got out of order. Then the next time, I received another team of advisors. And the financial advisor allowed the time limit on filing for financial paper to go through that I missed it and almost had to pay the school. She never filed my papers - never. Her supervisor casually admitted the mistake and acted like it was cleared up.

The next team - I went through a personal issue - a depression time and called in plenty of time. I told them what was going on. I sent in my papers with the idea of coming back in January. I explained that I didn't know what dates to put and asked for help with that. I explained that I had no job and no access to a fax. Yet, the financial advisor said that wouldn't do. And even after I came back out of the hospital, I thought they had taken care of, I persisted in pursuing the matter, even though I am sitting there telling her I am in a crisis mentally and emotionally and being treated, and she kept on and on. I had to go back to the center to get some meds adjusted and I got letters from the school and my financial aid was sent back.

Those are the three times that the school has screwed me over and not been willing to work with me. I would understand it if I was a bad student and gave them trouble or was failing or didn't do what I was supposed to do.

I was a victim of the university of Phoenixs swindling actions that pushed me into financial debt that I will forever be paying for with no degree to show for it.

Upon completion of my final course, the original amount that was due and that was being paid on, somehow doubled. By the false guidance and oversight of my financial advisor, my balance tripled and was accommodated by a due date of 7 days prior to submission to collections. As I reviewed my account summary via the student website, with all payments, costs, and refunds calculated there is no evidence pointing in the direction of the accused balance. In addition, the final course taken was covered by financial aid according to the financial advisor which it turns out was inaccurate. I informed my financial counselor prior to taking the course that I am unable to pay for the class out-of-pocket and the only way I am able to complete the course with financial aid coverage. This is when I had a feeling that something was suspicious. Every time after that, when discussing my financial aid and out-of-pocket balance, the financial advisor pushed for communication of figures/numbers, via phone and not via email. Now I see that, it was the financial advisors intention to not leave a paper trail of the falsely communicated costs.

As I continue to attempt to resolve my financial situation and try to get straight answers on what happened, University of Phoenix continues to side with the financial advisor as this has become a he said, she said situation, leaving another former student left with nothing but debt and completed courses, but no degree. Leaving a student feeling taken advantage of as they sit a few months away from graduation which they will be unable to participate in because University of Phoenix decided to throw a financial wrench in, at the last minute not even allowing for a financial resolution.

I have been attending this school for the last two years. Every time that I look up, they are suspending my class, despite their financial director telling me that they get the money in advance. When I call the Department of Education, they transfer me to the Fraud Department. They keep suspending my classes without telling me then. When I go in to start them, they have decided I owe them more money. They get all this money in advance then they want me to send them more money. This time, I am three classes away from being finished with this school. I am taking two of them now. Now they are telling me for the third class I had $1000 available. But I can't access it without filling out another FASFA and fund request, because I've already taken eight classes.

This is absolutely ridiculous! This is how it is every single time I get new classes! I have fought with them every single time, for every single semester for two years. I keep getting a new financial advisor and they never know anything, just give them the money. Now it's going to cost me $1168 for the last class. But if I want to wait until next February, it'll be paid for when I request more funds. Or, I can fill out the FASFA and give them $168 out of pocket and request another $1000 that they already have! But they said I can't access it!

It's terrible. Do not waste your time or money going to this school. I completed my MA in Curriculum and Instruction in March of 2011. It is now December and I still have not received my diploma or transcripts after multiple errors on the part of both finance and advising. In fact, in November I thought it was finally all a done deal when I submitted my application for diploma for the third time and have waited out the 6 week processing time. Lo and behold, I got a response to my inquiry of where the hell is it of "Could you please forward a copy of your application?"

Besides this ridiculousness, the classes are below par and so are the instructors. This degree is not worth the time or the money. They charge you over a hundred dollars per class for a resource fee (aka the textbook), which is a total rip off. A lot of times you could find an actual textbook on the web for cheaper. Not to mention, one of the "textbooks" for one of my classes was from 2004! Please go to a different school. Save your time, money, and from all of the aggravation and get a degree that is actually worth something!

I was in the MA of Education program and getting above B average. I did not pass my student teaching and had passing grades in the coursework. I now owe $40,000 and no degree and no jobs for teachers. It seems strange that I did not pass the student teaching but was passing all the coursework. My student teacher did not take the time to mentor me from the beginning, she was pushing me off. I felt like I was railroaded and now with the recent economy, I have no job and can't pay the student loans. I have had to file for bankruptcy and I have no degree from the university.

I too am upset at the length UOP takes, in getting right answers to veterans using their benefits, and getting ripped off, by this so called no report issue of attendance. I was told by a retired military enrollment adviser, that those days not counted as attendance, were not being deducted from my contract with the Veterans Affairs Voc Rehab division. This school actually thinks that people have no common sense at all, and can be told anything just to get them off the phone, and when questioned, they resort back to "it's policy, and that isn't going to change anytime soon" and blames congress for this.

Another thing is that, if I decide to change schools, none of the credits I received from Phoenix will be accepted, and this is where Phoenix gets to keep veterans on their books in order to receive more money, because we are veterans. This is a sham, and a poor excuse for a higher education facility, promoting greater chances of placement in the IT field by at least getting one of their degrees.

Profit mill is all this school really is, and concerns about instructors, abusing their powers and students, being called names by those same instructors, have fallen on deaf ears. As long as they can keep you stone walled, they will. Had I not already been in the repair part of the IT field, I would be so discouraged to attend this college. I wish now I wasn't so trusting, and kept to the reviews I had already read about this school. Now I am stuck attending, because of credits not transferring to another college. Thanks allot UOP/Axia, you have really made a name for yourself, as part of the problem with big business.

I have been using my post 9/11 GI bill while taking OL classes. I am five classes in on my BA and completed my AA with UoP. I have not received any BAH or book stipend since they passed the new amendment that OL students get 50% of BAH, which is $673.50 starting October 1, 2011. I learned today that UoP does not count the 5th week as attendance, so this in return does not ice me the full amount from the VA but only $530.00.

When I called they told me that Wednesday-Monday's attendance goes on the next Tuesday, so they really do not report the first week or fifth week as attendance to the VA to give us the amount we are suppose to be getting. I do not think this is fair. If I have to do assignments and participation which counts as attendance for the fifth week, then this should be reported to the VA. Why should they be allowed to only claim me attending four weeks instead five weeks, which is what all the BA programs are?

I told them today that either I need to get full credit or I would be switching schools. They said it was my decision and kept telling me the same thing over and over: it was their policy and it has not changed. I have been doing UoP OL classes for almost two years and now it changes. Why should they be allowed to jip me out of the benefits I paid for and worked hard for? I asked her if I was not getting attendance reported for the fifth week, which makes it look like I am only doing 4 weeks and taking a break for a week, which I do not, and my classes are back to back, then why should they get paid for all 5 weeks of class since they are only showing me there for 4?

They didn't like this answer so much and she kept giving me the silent treatment. I am contacting the VA now and seeing if I can verify my attendance on the wave to get the full amount I am supposed to get. If not, you can bet UoP will no longer be getting me or my husband's money, which is $1800 a class each. I explained this to my flight chief and he has routed it up to the general of my base and I was told this issue will get resolved. If they do not want to treat a veteran with respect and have integrity, it will come to bite them in the ** and payback as well as pay out is going to hurt!

I initially signed up for classes at the University of Phoenix in May 2011. I decided to pursue an Associate degree in Healthcare Administrative/Medical Records. Everything seemed to be going great until November 2011 and the problem was with my financial aid. My finance counselor stated that I was overawarded at my previous school, which led to University of Phoenix financial aid department having to refund some of the loan money back to the lender. My finance counselor stated that I was overawarded with my Pell grant but also overawarded with student loans too. The confusing part is the counselor initially told me that I would not have any out of pocket costs because it was an error on their behalf but now she is stating that I owe them $3,597 due to their financial aid department errors. At my previous school, I never had any problems and since I have transferred, I have nothing but problems with University of Phoenix.

I enrolled to the University earlier this year. I was asked which class I'd like to enroll into. I chose my desired course to get my Associates in Network/Web Design. When it came time to start up class I seen that the classes scheduled for me were directed towards Personal Finance. I asked my Counselor and my teachers about this and they told me that it's all required to get my associates. I said okay and started my classes. I made it to the final exam. I completed it for the class. A few days later, I got a letter in the mail saying that I was dropped from classes due to lack of attendance.

From what I recall, you cannot proceed further when you miss three weeks or so. How was I able to take my final exam and how did I have almost perfect scores on everything if I had a lack of attendance? Now I'm stuck with these bills. I did what was told of me and now I'm dropped from the classes. I do not understand how they can say I didn't finish my classes when it said that my scores were great.

I got my degree from Phoenix University. I have a Masters on Business Administration focus on HR. I have a student loan that is about $45000. I just came across with the news about UoP. I have read that any employer would not hire people from Phoenix University. They see this school as a for profit and they do not want to deal with students from this place. Resumes are set aside. Is there anything that I could do? I am having to pay for something that did not embrace any rewards to my career. Please help.

When I signed up for the Associate program with the UoP, the enrollment specialist told me the degree program would equate to becoming a Pharmacy Technician. I completed the degree with this assumption, only to discover nothing I studied would suffice for the certification exam. I decided to continue with a Bachelor in Psychology instead. However, my graduation advisor did not have me complete the correct forms. So, I started into the wrong degree program. She advised I should complete the first class and everything would be correct for the rest of the program. She explained that I would have no additional math classes and could double-stack my classes after the first four blocks were out of the way. But, after completing the incorrect class, my financial aid was adversely affected.

My new advisors told me that the UoP would waive the fee for that class, but months have gone by and nothing has been done. I cannot order transcripts because there is still an outstanding balance. Furthermore, my financial aid has been cancelled and every request for information has been avoided and ultimately deferred to management, which also has no answer. Additionally, the degree program is void of two state mandatory classes and the double-stacking option was apparently contingent upon my willingness to forgo financial aid entirely and pay for everything out-of-pocket. At over $1900 for each class, this is entirely unreasonable.

To make matters worse, the graduation advisor has been fired for incompetence. Not only was her statement that I would not have any more math classes false, she had told me to sign up for the Alumni Association to be paired with a mentor who would help me secure a job which is an outright lie. There is no career counseling, nor is there support for financial aid problems. All attempts to resolve the issue in a way which would not hinder my educational path have been disappointing and fruitless. Even contacting Dispute Management did nothing to solve the problem. It has only delayed it.

I have been dealing with councilor Ted ** from the San Diego UOP. If you have him, good luck! His lying, and lack of follow up is unbelievable. This school tries to set an example of being exceptional, and professional, when it's the complete opposite. The tuition alone is ridiculous, and the fact that it goes up every year no matter what, is also unbelievable.

When I started at UOP the tuition was $1,200 per class, when I finished, it was nearly $1600 per class. The online courses even cost more. Save your money and headache, and go to a traditional J.C. and real college university. My councilor, Ted **, is a complete joke. He's the biggest liar, and he can not be trusted.

I spent the last 7 months checking in on him, regarding my transcript request. He supposedly sent it back in May. After contacting my J.C. admissions office to check to see they received the request from UOP, they informed me they never got anything. I attended a JC for my lower division courses, due to the cost. I spent the last several months trying to call him to check in, along with emails. He never answered his phone, and would only respond through email.

After a dozen of emails checking in with him, and also calling my J.C., and UOP Student Services, I found out in the end he never sent the request to begin with. Finally, on August 30th, I sent him an email telling him to call me, because it's been over 4 months, and nothing was being done. UOP Student Services even said they never got anything from him.

I asked that he call me and also send the proof he sent the request, or notes in my files. Of course he couldn't produce such a thing, and continued to tell me, they don't keep these kinds of notes on file. When he finally called me, I was pressing him on the issues I was having with him, and in the middle of me pressing him, he finally slipped up and said that, they do in fact have such notes on file.

The next day I received an email from him stating, he's going to re-order my transcript, along with the note from admissions that said the date (which was the day after we spoke), the school, and what was being ordered. How clever! It's funny that the truth finally came out over the phone, when he doesn't have an email to hide behind. He never ordered it originally, is the conclusion I came to, or else he would've sent me that simple note from admissions, like he did in the end, and would've sent it the first time.

The advise I would give to those thinking of going through this school would be, don't, but if you do, keep everything in writing over email and always follow up on the phone. Don't trust these "councilors" with your livelihood. They, and this school, will ** with you.I paid a lot of money to this school, only to be completely disappointed and frustrated in the end. I still don't have my degree, and I am still waiting on them once again.

I have been a member of UOP for almost 2 years now and am now having problems as I get closer to graduation. It seems as if I am being forced to drop a class to extend my stay at UOP. Keep in mind that this comes after the fact that I have notified UOP that I will not continue my education with them after the 2 years of education are finished. Could this University be involved in forcing individuals to drop classes systematically to prolong education periods and ultimately collect more finances from students? Something is surely not right here.

I am in the process of finishing my 9th class which is a little over a third of what would have been masters in nursing. During this time I have had a wonderful adviser but the finance department has issues. For those that were able to walk through without difficulty and do not believe these complaints, I have copies of emails and phone records to show the communication issues and the faulty finance department.

I have been making good grades, near perfect and I'm transferring to a local university 100% funded for the military so that I do not ever have to hear another word about student loans. No one gave a straight answer and when I was finally able to contact the manager of the finance department about where my money was, she said it was in my account at UOP.

When I told her that I managed my own funds due to the military tuition assistance helping, she stated that UOP might not be signing their agreement and felt it best to hold back enough to pay for the classes because according to her screen shot, my tuition assistance was over. I corrected her by letting her know that it renews in October, which is not her business but mine.

When I told her about how the lack of communication was unprofessional, she (the manager) stated that she would give the three people I had been through (thus far) a "pep talk". At this point, I decided that since none of my credits would transfer to the local university; I was going to start fresh where I could march in to the finance department and sit down and talk to someone who could not ignore me and could not brush me off.

Talking down to graduate students is not professional in any level. We are adults past the level of college entry students and deserve a little bit of respect. I have perfect credit and unlike one person's earlier response, I am not leaving anything out (shame on you, by the way). I am sure that UOP will try and send my FASA money back at this point even though it has been fixed with FASA as to the college that I am attending.

I am prepared for the hassle they have already threatened me with. I have to send paperwork from the new university to my FASA student help desk case that I have already opened. I enjoyed all but one course and I think it is very sad that a good student is going to start somewhere else because of the finance department. Usually students transfer or drop due to classroom or personality difficulties but in this case it is strictly the headache of dealing with the finance division.

So far UOP has threatened me with many things for my transfer. I will have to update when I am sure of what they are going to try and follow through with.

I have been enrolled in the University of Phoenix Criminal Justice Administrators program (Little Rock campus) since September 2009. In November of that same year, I was hired at Walmart. Since I was hired at Walmart, I was able to receive a discount. My financial counselor had to change and was no longer on the campus, but in Arizona. Besides the fact that my financial counselor was so educated about financial aid, he would use language that I didn't understand to answer my questions and we would sometimes be on the phone for hours until I just give up trying to understand.

I still thought he was an alright guy. Perfect example: One morning on my way to work, I called him to ask him one simple question because I was not near a computer at that time. How much is my tuition now that I received a discount? We spent about an hour and a half discussing that question until I was late to work and I still did not get a straight answer. So because of how hard it was to get a straight answer from him, I rarely want to talk to him.

The issue that I am concern about began this year. Back on May 4, 2011, I received an email from him asking me if I wanted him to redo my financial aid. In the email, which I have (I still have all his emails), he stated that he wanted to redo my financial aid and that we will just resubmit the same application from the previous year. He also said that I need to let him know by May 9, 2011 so that I would be financially secured for my next class that began on May 19, 2011. I gave him the okay to redo my financial aid, believing that he was doing my FASA because this was the time that FASA was excepting applications. At that time, instead of doing my FASA, I did not know that he requested a private loan different than my FASA because he didn't tell me. I started finding out about it in October 2011.

In the beginning of October, I went to the school to finish my homework. As I was sitting there, I asked one of the financial counselors (UOP) who was there if he could show me how to look up my FASA to see when I will get my next disbursement. When I looked on the FASA website, it showed that I did not do my FASA, which was strange because I remember getting it done. I thought that I had done my FASA wrong, so I asked the financial counselor (UOP) if he would help me do my financial aid and he did. The financial counselor (UOP) advised me to call and tell my counselor in AZ to check the process of my financial aid next week. I did what the financial counselor (UOP) told me to do.

When I called that following week, my financial counselor acted as if everything was fine. At this time, I still did not know that there was another loan he had received for $9,500. Because I remembered discussing something about my financial aid, I went back and checked my emails and that was when I found the email from May asking if I wanted him to redo my financial aid. At this point, I no longer trusted him because he asked me to do my financial aid and sent two more messages after that, confirming that everything was taken care of, but never once informed me that this loan was not FASA. I wanted to have control over my own funds, so I called to request that. I was advised that I would have to wait until my next disbursement. In that same conversation, I asked him why he did not tell me that I didn't do my FASA. He apologized but ensured me that now, everything was fine.

I asked him how were my classes being paid for if I didn't do my FASA in May. He then advised me about the loan. He stated at that time that my 2010-2011 financial aid disbursement did not cover all my classes and that we needed to get another loan. Another financial counselor and administrator (UOP) confirmed that if there is not enough financial aid to cover, then your financial counselor has the authority to request a loan. But it was also said that he would have to first give me a notice about the amount of the classes not paid for, how much those classes would be, if I wanted to pay out of pockets (if not, then how much of a loan "subsidized or unsubsidized") do I want him to take out to cover those classes? I didn't go through one of that process. As a matter of fact, he keep saying that we had a conversation in April. This is where he says he advised me that my class was not going to be paid for and even then, I gave him an okay to get a $9,500 loan. I do not recall that conversation nor was it sent in email to me like all the other conversations.

The next few days, I sat glued to the computer trying to figure out how this process works because this is my money that he is playing with. So I thought of many questions to ask him pertaining to the situation and that's when I started discovering that this man cannot be trusted. In the first few conversations, he stated that the reason for the loan was because I didn't have enough to cover all my 2010-2011 classes (this was when I asked him why didn't we use my Pell since I am supposed to receive what's left over after all my classes were paid for). So I did the calculations on the amount not paid for and it seems that the amount not covered by my 2010-2011 was only $119.00. So to me, it didn't make sense to request a $9,500 loan. So I asked him, "Since you said that my 2010-2011 FASA did not cover all my classes, how many classes were not covered? How much were the classes? Why you didn't you tell me this?".

He stated something different from what he has been telling me. He stated that the classes not covered was my 2011-2012 semester classes, which I believe the money from FASA would have covered 2011-2012 if he did my FASA instead of another loan from somewhere else. What didn't make sense to me is the fact that the $9,500 loan would not cover my Pell grant funds, so why would he even seek that money to cover 2011-2012 knowing that I would be expecting a Pell back? Me and my financial counselor had spoken about this issue numerous of times in the month of October and in November. It was not until this last conversation I had with him. On November 6, 2011, when I asked him "so, what you're telling me is that this year I have taken out a $18,000 loan?". He said, "yes, $19,000 to be exact".

What I am really indicating is he knew this the whole time we discussed this issue and withheld that information from me. Plus, it was not until I exposed that fact that he suggested that he send some of the money back. I told him, since he has the funds and did not tell me how much he had (and in a few months I will have control over this matter anyway), I told him to hold on to the money until I find out what he was doing. FYI, that $19,500 does not include the $9,500 that I submitted in October. The $19,500 is only the 2010-2011 FASA I did last year and the loan he did in May. So in all truth, it is $29,000.

I completed a FAFSA for 2011-2012. I was approved for federal student loans and for class, then I was pulled out of class. I was told that the $1000 plus money that UOP had been sitting on and never returned to lender or to my self when I originally enrolled would not be sent to me. It would have to be mailed to me then mailed back as payment for the class.

Once, I paid for class with that money I have waited for months now. And class has ended, and there's no word on when or if I will have student loans. Can I sue UOP, which is a piece of crap of a school?

I have been a student at UOP for the past three years. I have been experiencing grief and frustration over the past five months in dealing with the Financial Aid department and with my current Financial Aid advisor Amanda **. I have currently switched employers and needed to take a 6-month leave from school. My academic advisor, Carrie **, had done as requested scheduling my classes to start in January of 2012. However, I am extremely reluctant in continuing with UOP in pursuit of my Bachelors Degree in Accounting.

My continued issue is I have $2,571.90 that should be available and released to me as of May 2011. I have been keeping track of my deposits made to UOP from my Student Loans and Financial Aid as well as all other account transactions such as e-Resource fee payments, and Employer payments dispersed to UOP for my classes. Somehow and somewhere there is a disconnect and UOP is reflecting a credit balance of only $1,534.50 and states that I need to take another class before it will be released to me. In short they have cheated me out of my money and expect me to give the last bit of money UOP reflects as my balance to them.

According to Geoff **, my previous Financial Aid advisor, I needed to take one more class, which I paid for myself because according to Geoff the rest of my money was tied up awaiting payment from my employer at the time. Geoff had stated to me that once I take this last class, BUS 475, and once my current employer pays UOP in full for my previous classes, I will receive the money owed to me. I have since then completed BUS 475 and my previous employer has paid UOP in full.

I have tried to be patient with Amanda. I have tried to be helpful to Amanda by sending her my Excel Spreadsheet that I have created to aid myself in keeping track of my money UOP has on hold. I have also attempted to decipher information Amanda has sent me and compared it to my data in hopes to find the gap between $2,571.90 and $1534.50. I went as far as sending Amanda screen shots of my account history from my UOP student website so Amanda can see where I am getting my information from. I have done all of this and have asked Amanda repeatedly to please look at what I had sent her and to see if she can find the gap. She ignores my request, and when I try to verify with her if she is going to look at my information I get no response. No response from Amanda is her way of telling me "no". She refuses to help me without saying the words.

I have given Amanda times that I am available to talk over the phone, but she has not yet scheduled a time to talk with me over the phone to clear this matter. I have since then requested from Amanda her supervisors name, phone number, and e-mail address. Amanda sent me an e-mail stating she will have her supervisor contact me. Another two weeks have gone by and I have no response from either of them. I sent Amanda a notice again that I have not heard from her supervisor and to please send me her supervisor's information so I can contact him or her. I heard nothing from Amanda for another three working days. It wasn't until I send an e-mail to Amanda stating I was going to contact BBB (Better Business Bureau) and UOP formal complaint department that I received a phone call from both Amanda as well as her supervisor Ryan **.

I have not yet spoken to Ryan due to my 55+ hour work week schedule. However, speaking to Amanda or Ryan at this point in not enough for me in resolving the grief and frustration I have been experiencing for the past five months. I am done trying to talk to the little fish in the pond and request that I speak to someone of authority. I understand UOP employs students to do the work of professionals. This is an obvious mistake. By doing this UOP is expecting students to handle requests of extreme importance while taking classes to learn how to properly execute the jobs they are already facilitating. Let's not put the cart before the horse and instead hire individuals who have acquired experiences and possess the skills and knowledge to properly perform the job they are being paid to do.

UOP is a college not a high school; we make a choice on where we go and if we don't look into all of the information before hand that is not on anyone but us. I will be walking in Nov. with my AA in Human services and management. I agree the courses are hard and the price is expensive but the school offers you choices. Going year round is something everyone is told before the classes start. There is a break for Christmas and that is it, but that lets us get further, quicker. If you are having difficulties with one person go in and ask to speak to someone else.

I am sorry so many of you have had bad experiences here, but there is a fit out there for you and if you keep looking you will find it and the help you need, there are endless resources out there for those willing to look hard enough. You can do it. But bashing UOP because the school didn't fit you isn't fair or right. There are some very serious complaints here and for those I hope things change in your favor, as for the others, as adults we have to be aware of our choices and our actions. Nothing will ever change if you're not willing to challenge yourself and the barrier. Good luck in the future to all of you.

Carolynn **, an instructor, is accusing me of plagiarizing my final paper. This is completely false. I cited and referenced everything, yet she had "academic issues" and placed a nonappealable warning letter in my file. I am seeking legal counsel.

University of Phoenix has been a nightmare. They have held my loans for at least 8 months. When they came out, all my classes were paid for. All I have to have was 36 credits to get my disbursement. Now she was telling me that I have to have 15 credits to get both of my disbursement, which I think is totally **. I am going through discrimination at this school. And I feel that I have a case, in which a teacher gave me an F because he said that a D- is not academic as a passing grade. Now I am going through so much drama. I know I have a lawsuit against this University of Phoenix. If there are any lawyers out there who want to take this case, I would definitely appreciate.

My first financial aid advisor gave me a hard time about wanting to manage my own financial aid for college education. He talked down to me as if and stated the only reason I was going to school was to get the money. In order to get the credit balance, that by the time I would receive it, my next block of classes would start and would have to turn around and send back anyway. I was embarrassed, humiliated and felt guilt for wanting to pay as I went to college. I filed a complaint and was contacted immediately.

My computer crashed and I paid for it to be fixed online, only to find out the hard drive was corrupted from a virus. So I had to get another computer, along with other household and health problems that made it very difficult to continue. I filed a complaint and received the money within ten days. They also told me I would need to pay for one of my classes. Well, with everything I was going through, instead of someone from college telling me the other option to help to avoid ruining my chances of continuing my education and owing a $2350.00, I was instructed to apply for a private loan or scholarship because the college was out of funds.

My credit history disqualified me from private loans, therefore, would need a co-signer. Several new credit inquiries did not help. I had less than 30 days to apply and receive any scholarship funds to continue the next block of classes. Now, I got reminders of outstanding balance and have to exit the program. Before I can continue with Phoenix, I must pay my balance. Also, they will not release the transcripts to continue with another college.

I had a fellow student who did not want to be a team leader. After I stepped up to the plate, volunteered to write the first paper for the team, and began to set the guide lines in getting the paper started, she started being controlling and arrogant. She claimed she didn't understand and another student said that time lines make him nervous. She said I was rude because I said "hello people".

Since then she acted as if she was the teacher. Telling the team what to do and how to do it, being pushy and very bossy. There was never mention about team, nor questions about what the team wanted to do. I complained to the teacher and she said to work it out ourselves. I knew that wasn't going to work and insisted that she get involved.

For the last two weeks of class, the teacher began to watch my every move and condemn me for my every effort. She treated me like I was a child and not an adult. Insisting on my apologizing to the class for my behavior but said nothing of the other student. She went as far as publicly humiliating me in front of the class. She threatened to fail me. When I didn't feel I needed to apologize, she said I was rude to everyone, didn't post a significant amount of work and then accused me of committing plagiarism.

She then in turn failed me. I feel she failed me not on plagiarism, but used it as an excuse because she didn't like my personality. Up until I complained about the other student, I had a good grade and nothing was said about how many post I had.

I received a Bachelors Degree in Business Administration from UOP. The potential employers do not view University of Phoenix a scholastic institution. My degree is worthless in the business world. It is a "joke". The college credits will not transfer to other institutions. And I have a student loan debt of over $30,000.00. The time and money spent to obtain what I considered one of the biggest achievements were all wasted because of the business practices of UOP.

I called UoP in late 2009 to find out how much I owed so that I could start school. I asked them to check three times but they came up with no information. They enrolled me in school and I completed school all the way until I finished three classes to graduate. Then, a bill came up. They harassed me until I filed a grievance and won. But now, they have sent my bill to collections. I am pissed because I called on three separate occasions to find out how to pay my bill when they locked me out of my student system. Please help!

I received my AA in 2009 with UOP and it started out to be a good campus. I later decided that I would get BS from them but I started having a hardship with my family around about the fourth class in Bachelor. I could not understand why I had to pay 600.00 dollars to drop the class for my first week. The counselor told me that it was because I went that first week and that's what I owed, so they ended up taking the 600.00 dollars out my refund that was due back to me.

Another problem I have had with the Bachelor program is the learning team assignment. About three assignment are based on team work and I think that it is sad that my grades have to depend on someone else. In the real world, your daily work will depend on no one else but you. I also have a problem with those teacher who have no remorse about your personal life and what happened to you.

Another problem is their system called turn it in, where you submit your paper and if you turned your paper in the website it suppose to let you know if your paper is similar to someone else. I received 1% of similarity for my feedback and when I got my paper back, my instructor gave me a 0 on the paper. I think that was really unfair and I am scared to say something because I am trying to get 60 out of that class and pass; but my concern is that I should have gotten at least some points for the paper.

My finance was messed up this time and I have been calling about it but they keep telling me that it was coming yet it takes them so long to release the money. This school really needs to be closed down with all the complaints and the cost. It looks like every semester, the cost is going up and you can't even get a job when someone looks at your resume and see that you attended the University of Phoenix.

I have six more class but I will not recommend this school to anyone.

I completed all but nine credits for my Bachelors Degree. I had a death in the family as well as a newborn. I have tried to re-attend the school on several occasions; however, they will not recognize the credits I completed. They are not requiring another 45 credits to be completed. They claim that the modules have been upgraded so the classes are not recognizable. However, they do recognize the Associates Degree I attained in the 90's.

Now, I owe 12k in student loans for credits that mean nothing to the institution, where they were completed. I am very angry with this institution and believe that they are taking advantage of the consumer. I am now without a degree, no hope for completing the degree and I owe 12k in student loans for worthless studies.

I was a student at University of Phoenix, and I was behind. I had three events happen in my life in one week. I had a death in my family, someone broke into my house taking my new laptop and I had a run-in with the Detroit police. I was not given one day off or allowed to turn in any late assignments. This lead to me not passing the two classes I was enrolled in.

The admin told me to call the teacher in which I called her and left messages. The teacher, Toni **, wrote I could not talk to her, only online. The admin told me to call her and call them.

This was very depressing. The police was called when the break-in happened and I now have a lawsuit pending against the Detroit police. I'm asking if someone died in your family when you have a day off work! Education is very important to me and I can't believe how this has affected my life. I want to return to school, I do not have $2300 to repay the university and I really feel I was not given fair chance.

University of Phoenix has no policy to help a student in a situation out of her control! This should be against the law! I was comfortable with using the online program so I really don't want to go to another school. I'm confused.

My monthly stipend payment from the VA for my Chapter 31 benefits has been affected due to UoP policy on attendance reporting. The August 1st change made by the VA, stating that break time would not be paid, in conjunction with UoP not reporting the last week of an online course accurately, has created this problem. I was instructed by my VA case manager to contact UoP for direction. Per Vincent **, the UoP policy states that the last week of the online course is not reported to the VA for payment, based solely on the policy itself and not the facts. This is not an accurate way for UoP to report, as myself and all others attending courses online are in fact attending and participating during that week and are not being paid because of the current policy and the false information that are being reported to the VA by UoP.

I was going to start CHM 101 class and I found out that they charge more fees for software that you need to have to take this class. It came out to be over $200 more for that class on top of the already $295 a class. They even told me that I could not use my student aid for this.

I'm not sure what is going on with all of you guys, but I believe you are leaving something out. I have been with UoP since early 2010 and never had a problem like this.

I have been through a deployment and my classes got disrupted more than once for more than 90 days at a time. I was never over-charged or got harassed or had anything on my credit. This has been a very good experience and I am astonished that you have such unreliable claims. This sort of slander is what causes the rest of our tuition to go up due to lawyer fees because for whatever reason, you didn't hold up your end of the bargain.

In response to the person saying they were charged for their next two courses after the withdraw, how? Every class I take there and the people I know are signed up for course at a time. So how did you magically (unknowingly) sign up for these courses so they could charge you? They are not common muggers on the street. I am sure someone in this thread has had legitimate problems with them but from what I have seen, it is just some bitter people that wanted something handed to them and they didn't get it.

I attended University of Phoenix in 2000 for a degree in information technology. At first, I was told I had all my undergraduate credits I needed. Then midway through my first semester, I was called in by admissions and was told I had to take 10 more classes to make up the undergraduate classes. That was fine and I made arrangements to CLEP out of them.

About the same time, I began taking a class with a professor fairly new to the campus. Up until then, I had accumulated straight A's. This professor asked me to stay after class after the fifth session and tried to convince me to meet him at a nearby hotel and have sex with him.

I said no, and as I walked out, he threatened to fail me in the class.

At that time, I was a student representative and I had a good relationship with everyone on campus. So I thought if I brought my complaint to the student advisor, they would help me resolve the issue. The advisor didn't believe me.

The professor cornered me in a hallway the last night of class. He tried to feel me up and attempted to push me into a dark room.

I found out he failed me and I brought my grievance to the University of Phoenix and the head administrators.

After the second complaint, I was labeled a troublemaker. I lost my role as student representative and was asked to transfer campuses. I was also told that the professor said I plagiarized and I was lucky I wasn't dropped from the program. I couldn't believe what I was hearing.

I looked into furthering my complaint up the chain of command, but was balked at all levels.

I am a student also. My classmates and I have also been wondering how is this school getting away with taking all of our financial aid plus loan money and then telling us we still owe money! They claimed I owed $700. I took out another $4000 loan to cover the $700 and to have extra cash. They took $3000 of the $4000, when the financial advisor told me I only owed $700! If there is a lawsuit, they should contact every single student!

I received my MAED with certification from UOP online. I was allowed to double up classes and complete student teaching with no issues. I received my teaching certificate in a timely manner. I have had no issues with UOP and they have been a tremendously easy college to deal with.

Someone complained that their wife got no breaks? Okay, so the classes are back to back. If you want a college that gives you lots of breaks, I urge you to go find one! That is just silly.

UOP treats military members fantastically and even though I always read negative stuff about UOP, I had a different experience!

Oh, and because I am giving a positive review, how many people are going to start saying I am an employee? Tons! Well, I am not. I am kinder teacher. By the way, most of my co-workers complete their CE's through UOP. It is a teacher-friendly school. But here is a warning. You can't quit and expect not to pay for the class. Maybe some schools prorate, but count on UOP not to do so. If you can't stick with the classes even through emergencies, don't pick UOP.

If you start a class, you will be expected to pay for the entire class regardless of deaths in the family, hospital admissions or any other (usually valid but not always) reason. And because the classes are 5-8 weeks each, you may run out of financial aid before the next cycle and have to pay for it out of pocket. But it's usually only one or two classes before it kicks back in again. It isn't fraud, it is just the process. If you can't afford to pay for one or two classes out of pocket, maybe UOP isn't right for you either.

Also, if you think UOP is a degree mill and you won't have to put any work in, then let me assure you UOP is not for you. You will be writing APA formatted papers nearly every day! You will have to devote 20 - 30 hours per week in each class to succeed. And if you aren't a self-starter with lots of motivation, UOP may not be for you. You have to be disciplined, which may explain why the military has a different experience with UOP.

Okay, so go ahead and say I must be an employee to justify this positive review, but for those of you who are here to actually read real feedback, I am not an employee or affiliated in any way at all aside from being alumni.

Good luck!

I was in my final class for my MBA in 2004. My computer experienced a significant failure. I obtained permission from my professor to turn the final assignments in late as it would take me a few weeks to replace/repair my computer and I had no access to a substitute in the meantime. The professor never graded the late assignments, did not respond to correspondence until after the class had finished, and gave me a failing grade for the course. This brought my GPA to 0.2 below the requirement for graduation.

I was denied my degree by the university. Upon filing a complaint, I was informed I would have to take out more student loans and not only retake the failed course but also add 4 more courses on top as my program had "changed".

I hold $65,000 in debt to the university and no degree.

I just opened a letter from UOP, dated September 13th, saying that I have been withdrawn from the University for having a break in attendance for greater than 14 consecutive days! With this being the 4th week in my bachelor's program class, I find this confusing since I have been attending and participating for longer than 14 days! I am really confused and upset and would like to have some idea of what might be going on. I should note that I have been taking one week breaks in between classes but when my new class starts, I post right away!

I would never ever attend UOP. I made a simple inquiry online about online classes for general purposes. All I was doing was inquiring, Lord knows. I've battled a constant flow of phone calls from this school, even after telling them I was not interested in their program. I've told them I am on the "do not call" list and will report them. Yet, I keep getting calls. Lo and behold, now I'm getting tons of junk mail from them. My inbox is full of junk emails and I'm still receiving calls. This school is all about generating profits for itself by enrolling student through aggressive tactics, misusing FASA loans, charging student account against guidelines, its own and the federal government, and continuing harassment by enrollment counselors. Enough of this school is enough. I would advise anyone with issues to get legal help, even if through legal aide. Call your local representative through your district. Call the FED financial aide people. Do not take this sitting down at all. Places like this prey on people and our tax dollar. They will go after your money anyway they can !

I attended the University of Phoenix and was finishing up my Associate's Degree in Human Service Management. I would e-mail my teacher and ask her for help and she would get back to me, but for our final project, I asked her to help me and she walked me through the steps through e-mail, so when I completed my finals, I did everything exactly like she told me and I ended up getting a zero because of plagiarism. Me and the teacher continued to exchange e-mails about the whole issue and nothing was resolved.

I talked with my academic advisor and he made me aware of a grade grievance that I could do to see if the school could overturn my grade. So I had a balance on my account of more than $102 and I decided to wait and pay them until I heard something back from them.

I waited a month, two months, finally a third month later, I got a letter in the mail stating that my grade grievance was denied because they do not handle plagiarism claims. Through the whole phase of me waiting, I never received a letter stating that, if I was not enrolled in class, they would send my money back. This was never ever stated to me since I was going there. So my balance goes from more than $102 to more than $1200. I found out my balance by looking at my account after I got the letter. The bad thing about it is that I never received a warning letter or a letter letting me know that they were sending my financial add back.

I am not able to pay more than $1200 and I spoke with a collection agency. They offered me more than $300 settlement with Ava and she said that I would have until July 15th to pay the amount. I called on June 30th to get the exact amount but I was told a totally different settlement. I was asking how it changed when I had until July 15th to pay and I never could get an answer. So I have tried calling again and when I called the collection agency, they said that my account was cleared and I could re-enroll and call the school but when I called the school they said that my account was not cleared and they sent it to another collection agency. I have called them over several times and no one in the school can tell me where my account is and what settlement they can offer me.

I just want to make everyone aware of the practices. So I have one credit left and no one will respond to me about my account. They will not transfer any of my transcript or credits over, and I was not informed on their policy until after my account went up.

I am being discriminated against because I am a military veteran. I tried to drop a class after the first week, and the academic counselor and financial coordinator slowed roll my emails so they could charge me more money from my GI Bill. UoP now wants me to pay $800. Please help me.

I signed up for an Associate Degree in Hospital Admin/Billing and Coding. They talked me into it, stating it would be better if I did this instead of billing and coding. So I agreed.

After complaining about the courses I was getting, which don't seem to have anything to do with my degree, I finally made them give me my course list. There were no medical courses, except one billing and coding. Then they told me I would have to go to another school to get a certificate for that.

I dropped out and enrolled at Kaplin, where I am getting just what I need for my degree in Medical office management, which includes billing and coding. University of Phoenix states I owe them $2,000 and will not release my transcripts, which I made B's in my classes. So I am going to have to take them over again.

I was enrolled for one semester in the fall of 2006. They pestered me for months to get enrolled and the pestering bordered on harassment. I finally enrolled and was registered to take an online course. I don't remember the course or the professor's name. I was doing well and even the professor was telling me this. Or so I thought, until the final week when the thesis was due. I handed it in on the last day before it was due and thought about the good grade I would receive, however, I received an F for my final grade. I was shocked and outraged that I received this grade. I tried contacting the professor and the administrator but to no avail. I did receive a letter from the administrator that the grade still stands. This was all the explanation I got. After demanding an explanation I was put off and ignored. I have never been treated this badly from any university I have attended and their accreditation should be taken away.

I wanted to go back to school so I tried to do this using the internet. I was called by The University of Phoenix and was enrolled into one of their programs which seemed like what I wanted to take and better my future. Well, it didn't go as planned as all of the promises of being there for their students were never kept and when I needed help because I was having problems, they were not there and did not return my calls, emails or anything to help me get through the problems that I was having.

I asked to be removed from my classes because of their lies,deceit and promises to make sure if I had problems that they were there for me. They took money from my loans and grants and still say I owe money and on my loans as well. I have letters from them saying that they will give me credit from my classes but yet I still owe the money back. I don't want their class credits, so that I can go through this again? They are wrong in every way and I have emails to prove this. I need help with suing this University for the taking of my funds and not fulfilling their obligations to me as a student. They also threw me into classes without giving me any kind of tests prior to these classes to see if I could even keep up or if I knew what I was doing.

I haven't been in school for over 25 years and I think I should have been more prepared by this University rather than being thrown into a class that I was sure to fail. They are a fraud in my eyes. They stole from me and Lord knows how many others. They need to pay back all they have taken from my grants and loans and pay them back.

I was a student there and got my AA degree. Once completed, I looked into other colleges to insure I would be able to complete my education without having to finance so much. I was convinced and told it would come out the same and bothered nonstop for months. I ended up going back for my bachelors. I was 70% done with my classes and got a call from financial aid telling me my aggregated limit for loans had come up and I would not have to pay out of pocket for the remainder of my degree. I explained to the financial aid woman I did not have $100 plus per month and would have to withdraw until I contacted the Department of Education to figure what the problem was. I completed my last class and was withdrawn from any future classes.

About 4 weeks later, I got a call from a collection agency telling me I owed them more than $2k and if I did not pay them, they would not release my transcripts nor would they allow me back in school to complete my degree. I explained to them this had to be a mistake since I had taken all measures to insure I did not owe the school any money. I ended up not going back and was under the impression that I could not attend any other school because I had exceeded my loan limits. Three months ago, out of curiosity, I applied at a new college and was shocked to be told that I had not exceeded any loan limits and they had no idea why any school would have told me that. I filled all my paperwork out and sent for my transcripts. They refused to give my transcripts to me until I talked to their collections agency.

I contacted the agency and explained although I did not feel I owed them anything, I would settle for the amount they offered ($800). The collection agency told me they had charged off my account and would no longer take my money! I was told to contact UOP and they would give my transcripts to me since as a charge off I no longer owed. So I did contact UOP and was told I had to pay off the $800. I explained what their own collection agency told me and they refused now to return emails or calls. I would never ever tell anyone to attend this college because they are very bad. They are being sued as we speak by the Department of Education for these practices. I am considering trying to find anyone with similar issues so we can file a class action law suit.

I am a representative of the University of Phoenix and I would like to offer my assistance to those posting grievances below. I work in the Office of Dispute Management and we take complaints such as these seriously. If a student would like us to look into their issue, please contact us at ** or at 602-557-5566.

Again, thank you for your acknowledgement of receipt of my inquiries. Unfortunately, the University of Phoenix (UOP) has repeatedly denied me a defined explanation which pertains to my unique situation. In its place, UOP has only quoted general excerpts from their university policy and any attempt to seek clarification as to how these policies relate to my specific situation. The uniform response has been, as quoted by Raquel **, UOP Relations Lead, "It is because we say so." This explanation has been and continues to be unacceptable as I have demonstrated and provided documented evidence; provided by UOP, of continued circulated UOP misrepresentations, threats, and alternating responses in regard to these situations.

Despite the efforts of various UOP officers that continue to disregard and discredit this data to support a much simpler causation of my various situations, UOP has now increased its efforts by harassing me concerning none existing federal loans that are not due until 2017. Despite this, the generic explanations provided by UOP do not appear logically nor logistically appropriate to serve as legitimate explanation. Given the repetitive non-response provided by UOP, I shall again attempt to explain my situation singularly, in specific detail and provide additional questioning as follows:

As quoted by your (LOA) denial letter, "....on 09/30/09 {I} was denied because it was submitted on an invalid form and requested an absence longer than 90 days, ..." The concern here is that the invalid form was provided by UOP and was filled out via the direct instructions of a UOP representative. Based solely on this information, which can be traced specifically to the day and UOP representative, my question is does UOP engage in actions to intentionally mislead its students? If this is not the case, please provide specific documentation that disproves this statement. Currently UOP expects me to accept that the form that UOP provided and assisted me in filling out was denied because of that fact.

"Time in excess of 60 days, not to exceed 90 days per leave in any 12 month period (for a total of 180 days during a 12 month period), may be approved on exception basis unusual circumstances. These circumstances may include, but not limited to, the following issues: military reasons, circumstances covered by the Family and Medical Leave Act of 1993, or jury duty."

The questions I have here is why was I denied initially when UOP supplied the form for me to fill out and also provided the representative that directly instructed me (via telephone) on how to fill out the application to cover my situation which was departing for the U.S Military? In this case, UOP walked me through step-by-step on how to fill out this form and then denied that very same form. In addition, when the form was accepted, the exact same form was resubmitted with no corrections, yet UOP accepted that. Why is this? What was different of a form that was just refaced and not altered? My final question is why wasn't my military exception granted based upon the fact that I was considered active duty status? What discriminative elements exclude me from the military exception? According to your own policies my situation was considered an exceptional situation, what part of my particular military departure allowed your UOP to discriminate my situation from others?

The break in attendance is very confusing to me and has been a source of tremendous confusion as my attempts to get a concise and definitive answer have failed and have only spawned additional questions as each response is inconsistent from the last. Due to the various contradicting responses, I have received from the UOP on this matter that Raquel ** has placed a censure on any UOP counselor or official from further discussing this issue. According to your research, I returned to school on May 25, 2010 and as a result from this lengthy break in attendance of over 180 days, a new academic year was certified.

1. What initiated the exit process? I was told that I was academically disqualified during my LOA, by Stephanie **. In addition, I was told I received a zero for a class for a withdrawal event though I had left for the military prior to the class starting, and UOP received proper advance notice of my situation. Stephanie ** also informed that since I was disqualified, I had to wait 6 months to be readmitted. Which gives us the 2010 May 25 date?

2. If I was academically disqualified, when did UOP provide notice? Who provided the notice? To date, when I ask for a copy of this notice, I am told I cannot get a copy of this notice. Stephanie ** refused to give a copy and forwarded me to a documentation office of the UOP, that later referred me back to Mrs. Stephanie. The act date of this disqualification has also varied.

According to Raquel **, University Relations Lead, Mrs. Stephanie ** provided proper academic advisement during the time in question and had provided properly informed me of the 3.0 requirement for graduation. When I asked Ms. Raquel to clarify how this was determined, I was denied an explanation, nor was Ms. Raquel willing to discuss with me why Mrs. Stephanie decided to conduct the alleged communications, knowing that I was away in the military and unable to respond. Again, when requested to provide proof of the documentation of these communications, I was denied and not provided an explanation as to why.

The actions of Ms. ** and Mrs. ** are discriminative based upon the fact that when my wife presented her situation concerning the alleged 3.0 requirement not only was she granted the opportunity take the additional class to achieve over the 3.0 requirement, but UOP had her do so at no charge as UOP determined that the advisor did not properly provided appropriate counseling in this matter. The only variances in our situations where I was in the military, my wife was not, and she has a J.D.

Since we enrolled simultaneously, took the same MBA program, took the same classes, had the same professors, experienced similar problems with the same professor, and had the same academic advisors, do you feel that you can provide me what the discriminative element was that separated our situations, such that she would be granted the complementary class and I was not? Given the current scenario, the only difference in our situation is that I am serving in the military and she is not, but possesses a J.D.

My next question is why was I not sent to the military liaison department for UOP after acknowledging the fact that I was a military serviceman? Why did Mrs. Stephanie have me pay in order to access this entitled resource? Why did Mrs. Stephanie not acknowledge at this time {March, April, and May 2010} that there was an issue with my graduation in 2010 or 3.0 requirement? Again, please provide documentation to support your position as UOP academic policy does not cover this scenario. Why did Ms. Raquel insist that there were proofs disproving my position yet refused to provide it when requested several times?

In addition, why was I not informed of the alleged Military discounts provided by UOP? Why weren't these discounts provided by the appropriate military liaison? If UOP was aware of me being in the military, how were civilian counselors qualified to handle military personnel?

Why does UOP refuse to answer my questions pertaining to OPS 571 and the events that transpired with the professor and me? The events that have been documented and verified by Ms. Raquel and Director ** are as follows:

5. His blatant threat of reprisal, in email format, if I contested his decision.

According to UOP, an adjustment was provided for OPS 571, according to Carol ** J.D., Director of Academic. She instructed me that she was responsible for the determination of OPS 571 being credited and left instructions for the class to be retaken for free. This did not happen. Although the class was credited, my finance was still charged for it and also I am expected to pay out of pocket in order for UOP to replace the grade with a better one.

In retrospect of the UOP addressing this issue, could you please tell me what methodology was used throughout my academic dispute process? I have been informed by Director **, Director of Academic Affairs that the initial process of the grade dispute is an automatic denial as it primarily deals with incorrect grade inputs by UOP professors only. Given this, the second appeal attempt, allegedly, undergoes a similar process - that being an automatic denial. If this is not the case, you feel that you could provide me a specific accounting of what specific steps were taken, disproving the documentation I provided the Office of Academic Affairs, the Office of Dispute Management, and various UOP officers, consistently showing your professor's acknowledgment of his willingness to accept a weekly assignment late (without point reduction); demonstrating that professor's classroom neglect of a student requesting assistance in order to provide feedback concerning the assignment clarification with classroom assignments; and demonstrating the academic advisement neglect when your professor of OPS 571 waited until week 7, of a six week class duration, to reverse his decision to accept week 2 assignment, dismiss my requests for academic guidance concerning completing the final exam without his feedback from week 2, in an email format, and threaten fabricated reprisal should I contest his actions to UOP officials.

Again, the UOP guidelines are inadequate in providing an explanation for this. In addition, Ms. Raquel refused to provide me clarification of the research conducted and refused to share with me any details. In fact, Ms. Raquel threatened that she would bar any UOP official from speaking with me concerning this matter without explanation. To date, any attempt to contact the UOP concerning any requests in this matter are forwarded to her desk, and she has yet to return any of my calls or requests.

In conclusion, the purpose of this letter is to highlight the response that UOP provided to justify their actions for the events surrounding my situation. Unfortunately, based upon documentation provided by myself and officers of the UOP, this explanation is inadequate at best, and substantitates my claim of misreprentations provided by various UOP officials.

The responses from specific UOP counselors to my situation have been discriminative in nature, as they appear to correlate my military service and obligations as an opportunity to extend usage of my federal educational funds (i.e. Title IV) by extending my attendence at the University through unethical and illegal methods. Again, I have provided specific documentation pertaining to each situation and mentioned here and in my original complaint, originating from data provided by UOP financial and academic officers throughout email correspondence. I am again, requesting either UOP to provide specific information disproving my allegations or as I originally requested, to provide some resolution which addresses the improper actions taken by both UOP professors and counselors in dealing with my academic situation.

I have a concern on my hands about this harassment problem. Earlier in 2010, University of Phoenix asked me to join their college because I filled out a form from earnmydegree.com. At least 90 times, they kept on calling me and I told them that I don't have any money and I am not working at all. I receive SS which my father gets $293 and I get $200.00 and they still didn't listen. I was professional and I also show mature and appropriate behavior but after being harassed, I didn't know where my head was and I was filling things out like a loan and I warned them that I didn't have the money so I thought it wouldn't be bad to take and try to go for AS degree in technologist then stop.

This resulted with me being hospitalized because of verbal stress from them and from filling out www.fafsa.ed.gov. When I was in the hospital, the social worker send the college a form statement an excuse absence since I was in the hospital. My mother, Jackie, is a proof along with a letter that the social worker send to University with my ID. I want to go to that college but now I can't even get a credit card for little extra things I needed for my daily use.

I enrolled in class on January 2009 and in December of 2009, the academic counselor enrolled me in Hum 130 and MAT 116 and MAT 117. I had difficulty completing Math 116 and 117 so I spoke with the academic advisor and I told her that I was endanger of failing and she advised that I had to take it over.

Now it's two weeks into the next semester and I spoke with her again and told her to drop those classes because I could I do it last semester. Why do you think I could do it this semester and I also told her that I would take those classes at a campus so I could be in front of a professor because I needed help. This is the end of March 2010.

Phoenix University held me in this class without my knowledge even though I asked to be withdrawn in a timely fashion. They charged me for this and didn't send my loans back until August 2010. Now speaking with the National Education Center in San Francisco, they informed me that Phoenix University was supposed to send my loans back within 90 days of withdrawal and withdrew at the end of March through Jamie of academic advising and Juan of financial aid.

I applied to this school back in 2004. I was told that I could take online classes to accommodate my full-time work schedule. After enrolling in the online classes, I'm told the class actually meets at a specific time and day, which I was at work during that time. So, I dropped classes because they had me enrolled under false pretenses. I have been going back and forth with them since then because they have a hold on my financial aid.

I enrolled in the University of Phoenix in 2003. The student advisor told me the classes were filling fast and that I should get in quickly. She even waived my entrance fee. I was in my 3rd to the last class before receiving my degree when my grandmother passed away and my mom had a heart attack behind the news. I withdrew from my class per university policy, and I contacted the student advisor as well as the teacher to let them know as much, and I thought I was in the clear. I never received any more mail from the school.

Last year in 2010, I was going over my credit report and I noticed that the University of Phoenix had me owing them over $2000. I thought it was a mistake so I did not look into it right away. Three weeks later, I decided to return for my degree since I only had a couple of classes left. That was when I found out that they not only had not withdrawn me from my class but charged me for the next two classes as well. I called the grievance office and the guy was very rude and pretty much called me a liar, so I hung up and let it go for several months.

In April of this year, I decided to enroll at Colorado Technical University online where I am now attending. When they tried to get my transcripts, the University of Phoenix refused. I filed a grievance with their grievance office this time to get this taken care of and I just received their response in the mail. It did not address my issue at all which was me paying for classes I never took, instead they belittled me by explaining why the FASFA loan was returned and did not pay for the classes (that I never took) and so it was my responsibility. I am now looking at having to take 90 credit hours at Colorado Technical University online to get my degree and go another $26,000 in student loans in the hole as well as have a bad credit rating and an awful GPA due to the negligence of their staff. I just discovered that this was also during the time that the federal government filed a law suit against the school for academic fraud with their student and financial advisors for this sort of thing.

So, unless I take these people to court, my only recourse is to pay them and then pay for the classes all over again or stay where I am and rack up $26,000 in student loans to get the same degree.

I am disturbed by the nature of complaints posted on your site regarding the University of Phoenix (UOP). These are very petty complaints and are issues that one deals with at every university. I think the reality is that these individuals believed the misperceptions about UOP and thought they would be handed a degree. Newsflash!!! I attended UOP and loved the education I received. I worked long hours, late nights and earned my degree. My suggestion to those who have complaints is that obviously this university is not for you, so maybe you should go to the traditional college in your area. Don't be surprised however if you find the same issues you are wining about. Get over it!!!

Well, this is not a complaint but a compliment.

University of Phoenix has been a significant change in my life. Some years ago, I was at a college fair and University of Phoenix gave such a good impression, it stuck in my mind for three years. While I was still attending junior college, I had decided to transfer to UCSB, located in Goleta of California. Because I work full-time, and had two underage children at that time, I pondered on University of Phoenix, then after some considerable thinking, I contacted the first person (Lori), a wonderful enrollment counselor.

My major is Health Care Administration, and I am almost finished earning my Bachelor's degree. If any questions came along about my financial aid, Pell grant and other financial questions as such, I always called and spoke directly to my financial counselors. There has been a change of financial counselors along the way. My learning experience is more than wonderful. University of Phoenix has helped in the area of self-confidence, enhancements in literature, and more ability to grasp concepts in this online learning environment. I am sorry if anyone feeling otherwise has had negative experiences with this university. Much of what I am reading has to do with people dropping out for hardship circumstances and having a negative financial obligations reflecting on their credit. And, for the complaint about the loss of home, and other hardships; the university in no wise are responsible for those losses, though unfortunate ones. These are difficult times, and our economy is staggering to its feet.

The policy for students taking emergency time off has changed. But any student needing to take personal time off should review the policy for that, before attending your first class. I have been going for three and a half long years with online studies. Sometimes I want to quit. I took care of my mother and I took almost two months off from work, plus had school, and my children now ages 20 years and 16 years.

I refer anybody to University of Phoenix. I have often thought of becoming a faculty member, too. All things will work out if you plan your goals ahead and work with and not against the school.

Saundra **

I had to stop school because of the death of my father. I called the school to let them know and they said that I couldn't take any time because it was in the middle of final exams. They were sorry for my lost but nothing could be done. So I stopped enrolling in any classes. After that, I got some papers in the mail saying that the money I was to get was returned to the lender, and the school sent another letter saying that I owe them $880 for the classes that were not paid for. But the money was sent back.

DELETED and "unsubscribed" from the "website" and e-mails. HAVE RECEIVED REPEATED e-mails. Guessing this won't stop the "scamming" this "site" is allowed.

My wife called UOP to inquire about attendance. She was told that with life credits, she could graduate from an accelerated program in maybe just over two years. She was excited and enrolled. After taking a test, she received almost no applicable credits after retiring from a successful career. She was forced to attend classes (online) 12 months a year with absolutely no breaks. Only a couple of times was she allowed to take a week or two break between classes, and that had to be approved. After close to 4.5 years with only about a total 3 weeks of approved breaks between classes, she finally graduated.

We just received loan statements from both CitiBank and FedLoans totaling $49,000.00 for a B.S. degree! How could an online school cost so much? There are no classrooms, air conditioning and light bills, etc., as overhead. Her loans include 6 unsubsidized and 6 subsidized loans. She applied for, but received absolutely no financial aid, other than loans which were sold to CitiBank and FedLoans Student Loan Corporation. These loans have been traded between financial institutions on multiple occasions. We have no idea if there is some other institution out there with other loans. We only hope that the loans between CitiBank and FedLoans are the only ones.

I feel that my wife was very misled. I figured the high end cost might total around $30,000. I was recently shocked to learn the price tag for an online B.S. was $50,000. We will pay the loans off in full this month, but would caution everyone to get everything in writing as they are masters at confusion with those who focus solely on a degree and are unaware of the business of education as in my wife's case.

My niece graduated from a private school, had summers off, lived and ate on campus, and graduated with a B.S. with a student loan under 35,000. How could UOP have cost $49,000.00 for a B.S.? My wife had always wanted to get an education. It's the only thing that she ever really asked for and the one thing I always wanted to be able to support her in. We honestly did not realize the price.

Credit Card companies have to disclose every charge, interest, etc. in a monthly statement. We didn't even know until recently, who we owed, how much we owed, amount of interest being accumulated, etc. How are they getting away with this? I'm sure there are those who will comment that we got what we deserved by not paying attention. In hindsight, my only response to that would probably have to be, maybe we do.

On 4/25/2011, I was notified by Kendra that a class I took in 2007 was not going to be counted and the 3 credits I earned would be removed. I took BSHS/342 Human Lifespan Development from 11/20/2007-12/24/2007 and passed the class. Unfortunately, Kendra scheduled me a class in 2011 that was similar to the class I took in 2007. On 2/08/2011, I was enrolled in PSY/375 Life Span Human Development which I took and passed. Due to the error on Kendra's behalf, 3 credits have been removed from me and I am being forced to take an additional class.

Kendra emailed, "I completely understand Christina and trust me, I did everything I could to try and have that course applied to your electives especially since it was an error made with the scheduling system. I was denied and told there was nothing I could do and I even escalated it to a director that I thought could. Honestly, I do and have valued your time. In the 7 years I have worked here, I have never experienced something like this". I would like to know how this is a legal practice when it is the fault of the school. Please help!

Two major issues: First, I took a GEN 105 course for my associates. This was basically a course teaching you how to take online schooling at UOP, find the location of everything including resources, etc. Very overpriced and should be optional, but I did it anyways without complaint and received an A. Well I continued at UOP and actually enjoyed it, and received my Associates Degree. When I started my Bachelor's Program, they told me I would be mandated to take GEN 200. Though it was named different than the GEN 105 course, it was basically the same exact material! They wanted me to take this course for the high price of regular courses.

All this course is doing is reiterating what I learned already in GEN 105 and got an A in! I am surprised there is not a class action lawsuit demanding money back for this course as it is clearly a scam to profit at no educational benefit to the student whatsoever. It absolutely should not be mandated once you have already took the GEN 105. They told me I had to take it in order to proceed and when I told them how much of a scam I thought that was to profit, they said they understood but could do nothing to change it.

Second major issue: Learning teams! What a joke. Please consider this argument. I am a busy mommy who was drawn to UOP online courses for the convenience they offer. Though I realize I pay a higher price for this convenience, at this time it is the only way for me to attend college right now with a family, starting a job, and other obligations. So I am told when I start my Bachelor's Degree that I would be in Learning Teams. At first I thought a couple of courses this would be applied which I can appreciate, because in life we all need to learn how to work as a team. But it is mandated to remain in Learning Teams for the entire duration of your Bachelor's Degree! And it is horrible! The obvious argument is the major contradiction of offering a student the ability to create his/her own schedule. This takes that away almost completely.

It also requires each person trying to figure out what part to do, agree on it, communicate for days making sure everyone is on the same page and delegate assignments, then everyone does their part and someone writes it all. Then it is posted for review by person writing it and then that person has to wait for each team member to approve or ask for it to be revised. There are deadlines to turn in your part well before assignment is due because the one person who has to write it needs time for review, and all the while it takes half the time and battle just coordinating with everyone. It is not like we are in a face-to-face environment, they expect us to coordinate this online. It is angering. Then ready for the worst part of all? There are sometimes two Learning Team assignments per week and an individual assignment for you to complete.

Say you completed your part of the Learning Team assignment, well if the paper is bad because other team members won't revise their part, your grade suffers. Yes, you who may be an A B student, as I am, will have to rely on the team assignments to factor in for your grade. What ** at UOP thought of and approved this? It contradicts the very nature of their program being helpful to busy families. I am currently looking to exit out of there and re-enroll elsewhere as soon as possible. I am very upset because I really wanted a degree from there. Alas, there is another insulting and annoying, more time-consuming rule they added recently.

Because the UOP wants to treat us like children and make us pay for the ** who plagiarize, we must sign a certificate of originality document and add it to each assignment stating it is our original work. Seriously, is it not grade school learning that we should not plagiarize. Can we not just agree to it initially and if caught doing so be expelled? Must we add yet another pain in the **, time-consuming thing to do to make it even more inconvenient to attend? It all adds up to time. And to them, they see dollar signs it is clear. I am so upset because I now have to take time to investigate other schools, their program, what transfers, how much, etc. Also, the financial aid center holds on to funds for a long duration with excuse after excuse of why it has not been credited to you and disbursed. It is another awful and time-consuming pain in the neck to contact them asking them to explain where your funds are. At this point I am wondering if they do not invest it somewhere for a profit and keep it as long as they can to do so.

In the spring of 2005, I inquired on a University of Phoenix website (Western International University) for some info about the possibility of attending online school. I was phoned immediately and pressured to attend ASAP. I had many misgivings, because at the time, I was suffering from seizures from Systemic Lupus, and I was taking tons of meds. My ability to concentrate was awful, and I hadn't been in school for over 30 years and I only had my GED. I was and still on SSI for permanent disability, which I also made clear to the recruiter.

The recruiter assured me that I had nothing to lose and that if I have any problems, I could simply stop taking classes. He also said that I was on a trial basis and that the school would also help me with any special assistance due to my individual concentration problems. One of my main concerns was that there were no actual books available for the classes, only "online" books. And I told him that I need to hold the books in my hands to reinforce what I need to learn and that with my seizures, it's difficult to read from a monitor. He "assured me" that I could get actual books, and it wouldn't be a problem. And when he found out who I need to talk to about my special needs, he would do everything necessary to help me. He said, "He would stake his job on it."

The last time I spoke to him was the day before the disability counselor emailed me and told me that there was no "special assistance that they could give me, and it was too late to drop out without penalties."

He did whatever he needed to do to "rush my FAFSA" through. I was in class within a week from his initial phone call. He was very persistent. I floundered for a few weeks, and he said that he was constantly having meetings with his superiors to "make them keep their word." They never did, and the individual who I was working with just disappeared one day. They told me that he was fired for making promises that he wasn't authorized to give me. They were demanding that I pay the remainder of the fees (after what they already kept from the FAFSA that they took) and were also demanding that I pay them $448.52.

I am disputing that I owe them anything, because their recruiter told me that I wouldn't owe anything. They fired him for lying, and that proves that I was offered these classes under false pretenses. I am joining this class action lawsuit against Phoenix University and their companies, along with the many other people that have had similar experiences. Thank you. Ellen **

I received my associate's degree at University of Phoenix. Other than a few illiterate women professors they employ there, I was pretty happy with the way the learning was set up. Now I am in the BS program, and I am told I have to be a part of "learning teams" for the entire duration of my degree. Though, I didn't like the sound of being dependent on other students for a portion of my grade, nor taking away from doing the work myself, they assured me it would be a wonderful experience that is beneficial to my future. I do not see how. I am a course and have to wait on the other team members to determine who does what part of an assignment. There are already disagreements and some who lack in participation as they should. I went ahead and volunteered for the portion of the assignment I wanted to do immediately, completed it, submitted it, and then some member goes and takes it upon himself to make a chart and assign me to an entirely different part. It is a joke. I could see one or two courses like this but this is seriously a joke.

I am not getting any benefit from learning teams, online learning are specifically so we can learn and study at our own pace provided we turn work in on time, not wait on others! Then, whoever is in charge of putting everyone's part together has to be counted on to do APA, proper grammar, spelling, and now they added an attachment that insults our integrity called a certificate of originality that we must submit with any assignment stating we swear it is our original work. Another added step that is unfair for honest people we already learned in grade school that plagiarism is wrong. They warned us and made us sign an acknowledgment that we would not cheat, and now they make us add this too? I can get over that but it seems it is just one thing after the other.

I am looking into other online schools and I am mad that I have to go through all this trouble. I want to do my own work and have my grade reflect my work not mine and some strangers on a team I won't see or be in class with again necessarily. I am so disappointed that they manage these learning teams I have a feeling that eventually they will see how they make online learning more inconvenient for people and hopefully remove them. If they do not remove them now, I am leaving to another online University. I hope I find a reputable one I am looking into Capella, I just need to ensure they are reputable and accredited which I believe they are. I have also had many issues with the financial aid department disbursing my funds when they say, I have been waiting on my excess loan money and courses to be paid for weeks now when told it would be expedited, I called and she had only "expedited" it a week after she told me she would. It's a sham because I really do not want to leave UOP, I like the courses just not the learning teams. Beware of them they are forcing you to wait for others before you can even know what you are doing and it becomes a confrontational pain in the butt which also takes away from you doing all of your own work and your GPA can go down because of other people. So not fair.

I am writing to express my displeasure and frustration at the enrollment strategy of University of Phoenix as being misleading and deceptive. Throughout a year and a half, I discussed the Continuing Education program with three different enrollment counselors and Ms. Lindsay **. At no time did anyone express the limitations of what the University could award, or state that I needed to enroll in a different program to obtain an administrative endorsement. Unlike other online universities, who are truthful in the initial enrollment calls and clearly state the limitations of their programs, University of Phoenix gives responses designed to entice the student rather than help the prospective student make informed decisions.

In January of 2009, I enrolled in the University of Phoenix's Continuing Education program's Educational Leadership classes in order to complete my Masters plus 30 degree. At the time, I spoke with enrollment counselor Eric ** about whether or not the university offered the continuing education courses as a way of earning an Administrative Endorsement in the state of Tennessee. During several phone conversations, Mr. ** repeatedly stated that the continuing education courses have been appropriate for teachers to earn licensure add-ons or endorsements. He did state that it is dependent upon each individual state and that I should verify the requirements with my home state. Additionally, in recent emails and phone calls with Ms. Lindsay **, she also stated that the continuing education courses could be used for licensure or endorsements.

I verified in July and then again in December with the State of Tennessee that they would accept courses from the University of Phoenix for endorsements and that I did not need to pursue a separate Masters Degree. With that, I enrolled in two courses in the spring of 2009. Later, I re-enrolled in the summer of 2010. I spoke with enrollment counselor Tara ** about continuing with the University to earn my endorsement. Like Mr. **, Ms. ** stated that the Continuing Education courses could be used for endorsements. Lewis ** echoed this statement after enrolling in courses. At no time did any of these people ask what was required by the State of Tennessee, ask to see my paperwork, or say that there were limitations to what the university could do. Their responses to my questions were always that the courses could be used for endorsements. Additionally, they never indicated that the University had a separate program for those seeking licensure. In fact, little direction was given by your enrollment counselors.

Throughout the process, I continued to check with the Department of Education in Tennessee. The State verified that the courses offered by the University of Phoenix were approved and all that was needed was for the University to complete the paperwork for the State. Once I completed the courses, I was informed by Ms. ** and Mr. ** that the University would not complete the necessary paperwork due to the phrasing Program Completed on the state's licensure forms. After continual reassurance and several thousand dollars spent, I am unable to complete the endorsement due to the university's misleading information.

Several months ago, I sent a similar complaint and have been in communication with Lindsay ** in the Dispute Management Office. Throughout the process, there has been continual misunderstanding about what I was seeking to earn and what my complaints have been. Additionally, her communications with the Department of Education have been misinformed and have failed to address my concerns. Ms. ** repeatedly stated that the problem with recommending the endorsement was not the university's courses, but the wording of the State's paperwork. She also sent several emails stating that the problems I was having was that I did not understand which paperwork I needed or even what the state required. I have several emails from both the State and Ms. ** verifying that I only needed to seek an endorsement and that I was correct in the paperwork that I sent Ms. **.

At the end of the process, I was sent an email stating that Tennessee required me to be enrolled in a certified endorsement program. Being fully aware of this requirement, I repeatedly asked Ms. **, Mr. **, Ms. **, and Mr. ** if the courses in the Continuing Education program were for an endorsement program. They all stated that they were and are now, still refusing to make the recommendation for endorsement. I have sent Ms. ** several emails asking specifically about what I had been told by the state and she has yet to respond.

Please understand I am unhappy that the university was unable to complete the necessary paperwork. The counselors should have been more forthcoming about what the university could and could not do, as well as of their licensure programs. If it is incumbent upon the student to find out what the state requires, then the university should honor those requirements. Or, at a minimum, they should ask for the necessary paperwork prior to enrolling students. It appears that the university is more interested in gaining students than actually helping those students reach their educational goals.

I have proof that the University of Phoenix engages in illegal practices and I will give every dime I own (I own a lot of dimes)to bring them down. I have been lied to since the day I enrolled in the University of Phoenix and I am not a happy camper. The first lie I was told was commencement would be held in my city and state when the time would come for me to graduate and that was a lie. I later learned that my family and I wanted to participate in commencement I would have to travel 9 hours away. What the ***?

The second lie I was told was regarding my financial aid. I was told that it would take 60 days for the school to receive my aid once I posted attendance for the first class, and to my surprise four days after, I started the school credited my account with my student loans and Pell Grant. This made me wonder whether or not, the school had already had my money and was just holding on to it, using it however they pleased. Although this was great news for me since that meant, I would be getting my refund sooner than expected but the problem came in when it was time for my next disbursement. This time it took more than 60 days for them to credit my account, and when I asked why they couldn't credit my account like they did the first time no one could provide me with an accurate response.

The third lie I was told was I had to have a GED or high school diploma to attend, which was the law and the department of education's rules. But why is it they accepted me having neither? Now, I know they are 100% funded through tuition fees, but my gosh they are that desperate for money. I'm not putting myself down, but I could have had an 6th grade education and they would have accepted me, just as long as my EFC was zero increasing my chances of financial aid assistance.

The third lie I was told was in order for me to remain a student I had to allow them to charge me for future fees, even if they were not in the same billing period, but according to the department of education, I have a right to decide whether or not they can hold my financial aid for future fees. The only fees they are allowed to bill me for are current outstanding charges, not future, but the University of Phoenix has tried to get slick by billing your account for future courses so they can hold your financial aid. This is against the law if you have opted to not allow them to hold your funds.

The fourth lie I was told was incoming credits are automatically posted to your account summary page and an actual human does not encode the incoming credits. This is a lie. The University actually can request funds from the department of education once you have been approved, and an actual human does have to go in and give you credit so it can reflect on your account summary page. So if you have your Loan Disclosure statements stating you should receive credit on a certain date and you do not receive that credit, it is an actual human's fault at the University and is not the auto-bot's fault.

The fifth lie I was told was per request, and once approved for my financial aid a manager could give me a provisional credit on my account, allowing the refund to be issued so I could get the items I need (computer, etc), but when the time came no one was willing to do this. It's like I was told what I wanted to hear so I could be reeled in, but once I started they didn't care about my needs anymore.

The sixth lie was although the school sets a limit on the cost of attendance for all students, they do have the ability to look at each student's individual situation, and make adjustments to that cost. Being that the school is online and people from all areas of the world have the ability to attend each student's cost of attendance is not the same. The cost of living where I live is higher than in Mississippi. So, why would the school grant me the same amount of money as someone living in Mississippi when my room-and-board is higher?

The worse lie that I was told violates my right as a disabled individual. I was told that accommodations could be made because of my disability and the school has failed to accommodate me. In fact they told me that I was not disabled, although I have been declared disabled by my doctors and receive social security because of my disability. The list goes on and on and yesterday I gave my case to an attorney who was more than happy to take the case once he saw all the facts I have created. This school should not be accredited and should not be in business. Like I said, I am willing to do whatever it takes to expose them.

I have been going to UOP since 03/09 and never ran into any problems until the end of 09. Since I have been enrolled with UOP, I have had three academic counselors and one Financial Aid advisor which never return my calls but is quickly to respond to my emails. I have had problems with my financial aid since day one.

I was told by Paula ** which is my Financial Aid Advisor that I would be receiving my Pell grant disbursement before I started my courses that I am currently taking now and I have gotten nothing but the run around by her and the processing center. I have spoken with the processing center many times and all I have gotten was excuses and stories (lies).

I have faxed all required documents and still nothing. I called last night and spoke with Sandy in the processing center and she stated that I was not going to be receiving my Pell grants. I don't understand and really don't know which way to turn or go. If there is someone out there that can help me out in regards to this please let me know. Thanks.

I see all of these complaints about UoP and wonder why? Why is everyone so confused that a "for profit" school works so hard to get you signed up with Federal Loans/Grants and then expects you to pay? I graduated from UoP and yes I did have issues and would never recommend them but I went in with my eyes open.

When all is said and done once you start a class you have to pay for it. Their business model is about getting students and they abuse the Federal loan systems. Without these loans (I think like 85% of all students are getting loans) this school would have a hard time existing. This is why the counselors make everything sound so wonderful to get you excited about enrolling. Read all of the complaint boards and "Buyer Beware. " Go in with your eyes open or don't go in. UoP doesn't try to hide any of this but with so many people desperate to get a degree the list of potential students is very long. As long as the governments keeps loaning money, UoP will have a never ending stream of students.

I see all of these complaints about UoP and wonder why. Why is everyone so confused that a "for profit" school works so hard to get you signed up with Federal loans/grants and then expects you to pay? I graduated from UoP and yes, I did have issues and would never recommend them but I went in with my eyes open.

When all is said and done, once you start a class you have to pay for it. Their business model is about getting students and they abuse the Federal loan systems.

Without these loans (I think like 85% of all students are getting loans), this school would have a hard time existing. This is why the counselors make everything sound so wonderful to get you excited about enrolling. Read all of the complaint boards and "Buyer Beware." Go in with your eyes open or don't go in. UoP doesn't try to hide any of this but with so many people desperate to get a degree, the list of potential students is very long. As long as the government keeps loaning money, UoP will have a never ending stream of students.

I was attending University of Phoenix online through Richmond, VA Campus from March 2010 until December 2010. I received my first disbursement for my Pell Grant in a timely manner and I was told I should see my second disbursement of $2775.00 in August 2010. In August 2010, I failed to receive my second disbursement so I contacted my financial advisor and he told me that I needed to reapply for 2010-2011 year. I did the online application and submitted it, contacted my financial advisor 48 hours later to check to see if he received my application and he confirmed he did and said I should expect my disbursement around the middle of September 2010. This time came and I still had not seen my disbursement so I contacted my financial advisor and he said they are running behind processing the Pell Grant and I should see it in 2-3 weeks.

I waited until the middle of October 2010 and still failed to receive my disbursement and once again, I contacted my financial advisor. Once again, he said it should be 2-3 weeks and if I did an automatic deposit, it should be quicker than that so I followed his instruction to have a direct deposit of my disbursement instead of being mailed to me. During this time, I decided to drop from UoP at the end of the semester, which was December 12, 2010, and begin with a new college that was local the following semester. I waited until November 14, 2010 before I contacted John **** once again. I explained to him about my withdrawal in concern that it may further hold up my disbursement and he told me it should not since it was approved up to December 6, 2010 and my withdrawal date was on the 12th and according to his computer that it was being processed and should be 14 days since they were running behind before I received my funds. I asked to speak to someone else about this matter and he gave me what is called the University Finance Department's phone number ****.

Therefore, I called the number and spoke with a young woman there and she checked her records and said the same thing John **** did that there is no problem with my withdrawal and my Pell Grant disbursement. She also said according to her notes that my funds were currently being processed and it takes 3-5 business days for approval and up to 14 business days to be deposited into my bank account. I once again waited until December 6, 2010 and did not see my funds deposited so I checked my academic account and it was showing a zero balance owed and no future classes scheduled and a $2775.00 credit. I then contacted Mr. **** and he was surprised that it was in my academic account and did not have a reason for it and said he will check into it and get back with me.

After hanging up with Mr. ****, I contacted the University's Financial Department about this matter and they admitted that it was an error but since it was in the academic department's account ,there is nothing more they can do about it. On December 7, 2010, I left Mr. **** a message telling him about the information I received from the University's Finance Department. Mr. **** returned my phone call on December 9, 2010 with information that he submitted a ticket with ticket number **** to release my funds from my academic account to my bank account and it should be about 2 weeks for the funds to be released and deposited into my bank account since they were running behind.

On December 15, 2010, I received this e-mail from the University's Finance Department with IRN: ****.

Denice, **** ****. Phone: **** Fax: **** Email: ****.

I did not understand what it meant so I forwarded to John **** and asked him to please explain it to me. John **** contacted me by phone and said he had no idea what it meant. He has never heard of a research department before and suggested that I contact Denice **** for further information on it. I then once again contacted the number provided on the e-mail and asked to speak to Ms. Denice **** and a gentleman by the name of Joe informed me that they were unable to transfer calls. Therefore, I explained the situation and expressed my aggravation to him about this matter and all he could tell me since the campus submitted the fund release ticket, it is out of their hands and I must contact my campus financial advisor on this matter. I asked to speak with his supervisor and he put on the phone who he called his coach. According to coach, since I never did get his name, that he was reviewing my notes and does not understand what the e-mail meant, it was out of their hands, and I must contact my campus finance department.

So once again, I called John **** and left him a message, explaining to him what they said, and expressing my aggravation. I also e-mailed the lady that generated the e-mail and explained to her what was going on and asked her to please contact me by e-mail or phone and explain to me what the e-mail meant since she was the one that wrote it, she would know what it meant. It is now December 20, 2010 and I have had no further contact from the University of Phoenix on this matter. I do have copies of all email correspondences about this matter. Unfortunately, I did not record any phone conversations.

I withdrew from University of Phoenix because of an illness and I was unhappy with their online math classes. I carried a 3.8 gpa until math. The classes consisted of massive reading and trying to figure out the problems on your own. The instructors provided limited help. Every math class I took I flunked. Every other class I received A's and B's. Now as I withdrew I was assured by my academic counselor that everything was fine and I that all of the proper paper work was completed.

About six month later I enrolled with Kaplan when I sent out for my credits UOP said I owe them over $6000. The financial counselor gave me some story about not meeting requirements and that they tried to contact me which was a lie. I went back and forth with the finical person and he just stop responding to my emails and know one in financial aid will help me. I ask to speak to the manger in charge and I never got a response. I have 63 credits they will not transfer and now I owe $6000.

Well, I need some help here because I want my credits. I took out loan and grant money to attend this college and I had to basically start my fourth year of college over at Kaplan with no credits. Do you know how much money I will owe in loans just to get my BA! This is not fair and something is out of order with this University.

I was a returning student to UoP and it was the worst decision I could have made. Unable to attend my first class completely, I was charged $750 for not finishing this class. These were the rules they had set up to basically secure their money in any shape, way or form. When I returned, I was told that I was not able to return if I did not pay that money. Wanting to go back and finish my education badly, I agreed to pay them their money. From that point, I continued taking my classes with no problems, until I was offered employment out of town that made it entirely impossible for me to keep attending UoP classes. I had made sure not to fall in the same trap as before and finished my class to avoid paying foolishly again to them.

About two months later, I was called by a collection agency telling me that I owed $750 to UoP. At this point, I was confused on what was going on; I thought someone was playing a bad joke on me. Much to my surprise I refused to speak to this collection agency and went straight to UoP door for an explanation of what this fee was for again. Being sent to their accounting department, I spoke to one of the managers that basically told me that the school had misapplied my previous payment of $750 towards my new classes and that they were not going to make this money good for me. She rudely told me that if I wanted to be in good standing with the school, I should make payment arrangements with the collection agency to fix their mess. After talking to person after person who basically did not understand the concept of basic math for two to three months, I said, "No more."

I requested a meeting with the director of the local UoP and explained to her what my frustration was with the school and what nightmare they had caused me again. Much to my surprise, she was already aware of my situation, apologized and agreed to fix the issue for me. She advised me that my money of $750 was never credited to the collection agency by the school. UoP basically kept my money and did what they wanted with it. She explained that the school got paid twice by the collection agency and me. The school did consider this their misjudgement and basically was taking this as their loss financially for misapplying my payment. After she corrected the mistake, she asked me if I was willing to go back to their school. I basically said, "Hell, no." I would approach this school with great caution if you are considering it at all.

I enrolled at the UOP in June 2009. Everything seemed in order until November of that same year. I was mysteriously withdrawn from a class that I was taking. Even though I don't recall missing any attendance days that week, my counselor Kristine **** informed me that she couldn't see back into the system to check and that I just need to take the class over. She informed me that she will give me a voucher to take the class over. I just needed to pay the fees which came out amounting to $1354.60. The day my counselor told me about the balance, I let them charge $100 to my debit card. Needless to say, 2 weeks after I gave the first debit card charge, UOP sent my file to collections were the balance jumped from $1354.60 to $1368.60 and from then on, things went downhill a while after making a $500 payment. I lost my job due to the bad economy and began to get behind on my payments.

Well, eventually, I got another job and was going to pay the remaining balance which was supposed to be $754.60. I called my counselor and she informed me that my balance was $874.60. This completely surprised to me so I called UOP which transferred me to their complaint department which told me that my original balance was $1460.60. I asked them it must be wrong because I was quoted a different number and I have the paperwork that was sent from the school to prove it. But the woman had rudely stated that, "The balance is the balance and it's not going to change." Needless to say, I hung up on the rude lady and contacted my new counselor and told her about the balance that was given to me by my old counselor and she told me she had no record of what was sent or said to me by my old counselor. She also told me I had to pay or I can't return to class. So I paid the balance and submitted a complaint to the financial department for review. I highly doubt that I will get a response any time soon.

I enrolled into the Criminal Justice program in March 2010. Classes were to begin in April. By the end of April I received my first disbursement. I was told I would receive another disbursement in 4 months. Here it is November 20, 2010 and all my financial advisor can say is that I need to be patient and stay in attendance so that the transition of my funds will be smoothly. No explanation as to why I have not received my funds which were due in August. I am willing to be a part of a class action suit. They are rip offs and half of the staff are illiterate. I am so disgusted that I want to just drop out and go to a local community college. It may take longer to get a degree but at least I will have learned something.

In a search for higher education amidst the working class, I sought the promise of the University of Phoenix (UP). The financial counselor rushed me through the process over the phone so fast that I was not sure what I had just agreed to. Next was "class", sans a placement test. While it was apparent to me that different education levels were present in attendance, UP felt it necessary to group everyone in one sitting.

First lesson was an in-depth discussion about nothing. Furthermore, as lessons progressed, the instructor and my peers found new and interesting methods of turning each individual "lesson" into a discussion about their children and what wonderful parents they all are. This was definitely the most expensive support group I have ever been associated with, and I don't even have children.

I obtained my Associates Degree from UoP and decided to pursue my Bachelor's from there as well. Big mistake! They require you to take part in "learning teams". A large part of the grade for the class is based on the team assignments. First of all, they don't require admissions tests so you are in class with people who can't spell or grasp the finer points of grammar. The teams are based on geography and not skill level. I had people not bother to turn in assignments on my team and others who completely dictated deadlines that had nothing to do with actual deadlines.

I finally had enough after the 4th class and withdrew after the first week. Now I owe these blood suckers $400 because I took one week of a class. Don't waste your money with this school. If you can stay motivated and disciplined, you do learn but the team requirement is beyond ridiculous. Imagine having to pay thousands of dollars to learn with all the dysfunctional people you are forced to work with everyday. Imagine your academic success being based on projects with people that are idiots.

I've been working hard for my degree for some time. U of P offers the convenience of online courses and facilitated admissions and logistics processes. The business approach that they take is good up to a point. However, over the course of the last few months (I am now in my senior year), University representatives in a variety of roles have frustrated and almost completely obstructed me furthering my education.

It started when my financial aid and course adviser told me that I needed to earn 6 Humanities credits and 3 Math credits. I knew the Math credits were hanging out there but the Humanities requirement has been covered in a variety of ways. With 13 years of intermittent college under my belt, I have taken more than my fair share of arts, literature, and ethics classes (which are normally counted as humanities).

I applied for a reinterpretation of my transcript to account for the 6 Humanities credits and I've been "denied. "No official evaluation status is made available to me and in fact I have to file a grievance in order to get this information. How do I even know they reviewed my file? I have no insight into the evaluation process, who the evaluator was, if they need further information, or what the evaluation criteria are. It's all a big mystery. All I know is that the credits "cannot be applied," according to my academic adviser.

manor since his assignment. I had received an email and letter from the University stating my award from Pell was received. Then, I receive an email and rude phone call from Steve ** about how my award letter would be later and that it was a mistake on their part that I have to pay 2870 now. I am not sure if you or anyone there understands but not many people can shell out 3000.00 at a drop of a dime.

Now, the most recent issue is that I was in two courses and just took my finals on Friday of last week and yesterday I received a call from Steve saying that Pell was over awarded that on top of the 2870.00 he is withdrawing another 600.00 from my account.

As I stated, I am four classes from my Associates and planned on furthering my education. I would like this reviewed as soon as possible please.Thank you.

I did a lot of complaining already and this is a follow up report. I finally got my loan 5 months after starting school. Promises made to me were not kept, leaving me an inch away from losing everything I owned. A vigorous fight eventually bought good results. I got part of the loan and I hope the other part will come after this without a vigorous fight. The university seems to have no problems getting money for that tuition. But when it comes to caring about their students well being, they could give a **.

I am a student of The University of Phoenix. I recently withdrew a few days ago, due to the services I have received from them as well. When I first started in October '08, everything was fine. I started receiving my Pell grant disbursements to help me pay for living expenses and books. I decided to go for an Associate's degree in Health Administration/Medical Coding and Billing, and then further with a Bachelor's degree. It wasn't until now, that I started to have problems.

As soon as my classes were supposed to end, I was to continue my classes in the bachelor's degree program. I received a letter stating, I would be getting my next disbursement for a said amount of money. After many phone calls, and talking to many financial advisers, I still haven't received anything. This started in January. I was told that, as soon as I finished a semester and passed, I would get my disbursement. Like I said, the last time I got any disbursement, was in January. I am just about finished with my associate's degree, and had 2 math classes to do, and one medical coding and billing class to finish.

My instructor in my Math class was not helpful at all. She knew I struggled in math to begin with, and refused to help me in any way. I also had just had a new baby, 2 days before I started these math classes. I went through labor and delivery, and then started these math classes, only to get extremely stressed, out from the stress of having a a newborn baby and having diabetes. On top of it, I was admitted to the hospital for one week, to control my blood sugars due to high amounts of stress.

To add to that, I had carpal tunnel surgery on both hands, and when I told my instructor 2 weeks before surgery, she told me that I would have to have a doctor's note faxed to her personally, and one sent to the University of Phoenix. When I had reported the mistreatment I received by this instructor, I was completely ignored. I received an email about it two days ago, and all the email said was, when do you want to retake the math class that you failed, and that I was going to have to pay an out of pocket expense to retake the class.

This is ridiculous, because I still have over $3,000 in federal grants to cover my classes if needed. Not only that, but all of that money was supposed to be given to me for financial help to continue my education. I am probably completely ** over financially now, because I dropped out, but I did contact a fraud investigator, and I wrote a personal letter to the president of the United States, and I hope to hear from both of them soon. I wish to be involved in a class action law suit as well, because I could have had a good paying job 3 years ago, and not have had to be put in the hospital for stress over this. I hope that by complaining enough about this school, an attorney will contact all of us, and be able to compensate us for all of this mistreatment.

I have had to spend time in the hospital due to stress from these classes, financially and medically. I have lost 3 years of wages, when I could have had a good paying job by now. Now, I have to pay over $20,000 back in school loans, for a degree I will never get, and if I did get the degree I was told, I will never be able to use it, because their school does not accredit their degrees.

I failed one of my classes. I understand that this had to be paid for. I did not have the money to do so. I defaulted on my loan. I had lost my job, so I did not have the money to pay for it. The initial cost of the class was $2,000 and some odd dollars. My bill for the student loan became 5,918.63 The college recently sent me a new bill for the class for $2,850.00. So in short, a 2,000 dollar class became a $8,768.63, a nightmare.

I attended UOP for 4 years, recently graduated this summer. From time to time, I went through disappointments and complaints as well as other students who attended UOP. The courses were about $1500 every 5 weeks. You also get charged for about $85.00 for an online "book". In other words, just pages most of the time. It was never used, and whether you would use the book or not, you still get charged. Basically, you are just printing chapters in their resource center. Recently, not only do you get charged for the "book", but if you want to print the chapters, you could only print a few pages. If you print any further, there are pages you have to pay once again.

This is ridiculous! In another note, you would certainly get a call from your finance counselor when they needed money for the most part when your loans wouldn't kick in. Unfortunately, when you have complaints, they would certainly not return your calls in a timely manner. Some of the instructors shouldn't have been teaching. Tuition is extremely pricey. During my four years, tuition was increased about more than 3 times. If I would have known then what I know now, I would have never attended UOP. I'm struggling finding ways to pay back the student loans ranging about $60,000+. I could have been driving a luxurious car instead.

Personally, I feel the enrollment counselors are very misleading and something needs to be done to prevent unhappy students. This should be illegal. If UOP staff would only break it down to you, and most importantly, be honest with the students and let you know what you are getting yourself into, it would be appreciated. I myself recruit employees, and no matter what, I'm honest with what positions/jobs I'm offering.

My experience with UOP started out well. I took a break from school for 3 months leaving 1 class left to take to begin a new academic year. I contacted the finance counselor asking if I need to wait to start school because I could not pay out of pocket. The counselor told me that I was clear to start class and the funds would be recalled that was returned to the lender. So I started class and 30 days later, I was told that I would have to pay for the class ($1750.00).

I continually asked the counselor to check and see what funds would be available before I started class, and I was assured that there would be no out of pocket. Due diligence was not none in this case to ensure that there was funds being recovered for the class. I know there was a way to check before I was instructed to start class. This has caused financial stress from the school. If I have known that the funds were not available, I would have waited to start class. We are told inaccurate information, whatever to keep us spending our money. I think this should be against the law.

I am stressed out and not trusting anything this school tells me. I will be more careful about the choices I make, especially when it comes to education.

I have had a bad experience with University of Phoenix on its financial aid. I received a letter from Direct Lending stating that my funds had arrived at the school. I contacted UOP and was told that it would be about 10 days before the funds would be released. It is now 2 weeks later and funds have not been posted yet. I was receiving inconsistent information from their third party financial aid processing center. I have yet to receive my funds.

My account is overdue and they are holding my financial aid. Once I did get someone on the phone that could tell me what was going on, they stated that they were just now requesting the funds and it would be an additional 20 days. Please research the college you wish to go to. This one is very unorganized and unprofessional. Find another college to go to. Due to the inconsistency and unprofessionalism, I have outstanding balances.

During my course of study at University of Phoenix, I had issues with the financial and academic departments. I e-mailed my counselor and financial aid counselor to exit out of this institution. I was supposed to get the proper forms to exit and did not receive anything for weeks which made my academics default.

I had financial disbursements from Sallie Mae come at the time I wanted to exit. I called Sallie Mae to discuss this matter and they said that the first disbursement would be able to be kept by University of Phoenix then Sallie Mae and I canceled the second as I would not be attending the school anymore. Somehow at the end of all this and throughout the year I was there, I ended up owing them $3800.00 and I cannot receive my transcripts or associate's degree.

I enrolled way back 2007 for my MS degree in nursing. I was assigned to Mr. Eric ** (academic counselor) for my program. I was out of school for 20 years and I was assured that online study is as easy as 123. I was approved and started my study, but unfortunately, I was left alone not knowing what to do. My counselor is nowhere to be found. Either he was out of post or vacationing somewhere. I kept calling my academic professor for help through online, but always on vacation and always communicating through online. I have to drop the course for it was so stressful on my part. I was charged with tremendous amount of money through student FAFSA loan.

I was harassed by the credit company even at work. I didn't enroll in the program again and I am devastated up to this year.

I enrolled in the University of Phoenix in 7/2/2009 for the BHSA degree. I had a financial advisor named Matt ** at the time. I filled out the FASFA as requested and let them know since I was active duty Navy that I would be using TA as well. Everything was going pretty well until my TA ran out and I should have been getting grants.

MATT ** did not process my information for grants. I now had Ms.*** as my FA advisor. I filled out another FASFA. Time and time again, I had to resubmit something to her and to UOP FA department. I even had to get my taxes redone to appease them. Once they were redone, the tax preparer realized we did not claim on of the children that we had. We did not know we could claim more than two children. So there was an adjustment.

We had to send in not one, but three statements about why there was a tax credit for a certain amount of money. We had to go into detail about any tax credits we received. Once we did that, I had to fill out a change form because they said I would need student loans to hold me over.

In the meantime, I am frustrated because they would say each time this is all you need. And every time, there would be something else. Ms. *** would call and was so patronizing, belittling and rude. The conversations never went well. After filling out the student loan forms three times and faxing in everything they asked for numerous times, I started a class, Ms. ***** calls me and says I will be responsible for the class they put me in because they where not sure if my FA was going to go through. I needed to submit another statement and form requesting student loans, again. Half way into the class, luckily everything went through.

Now, it's time for my TA to kick back in and I wanted to double up on classes. My academic advisor said since I had straight A's, this would not be a problem. Ms. ***** gets my TA voucher and says, "I don't know if they can take this since there is more than one class authorized on this form." I said yes, I can not route two separate ones, it's not how it works.

Every college I have went to has never had this issue or any of these issues. She said I am not going to argue if they don't take it then you can not be cleared. Okay, so they must have taken it because I am cleared. Now, one week into this five weeks, I let her know I am faxing the voucher for the next two classes. I fax it in, and I get an email last night saying I am not clear because she has not received my TA. I emailed her back to let her know I had already faxed it in two weeks ago.

I get a response back that because my IRN was not included in the email. She had no way to pull up my account and see. So how did she know it wasn't or was there in the first place? So I asked to be pulled off my training exercise to fax the voucher in again. At 07:03 in the morning, I faxed my voucher in with IRN written on top. I received a transmission from the fax stating it went trough. At 1:45 pm, I received another email from her saying I had not been cleared because I had not sent my TA, again. I have asked multiple times for a different advisor, with zero response. My grants should have been processed from the beginning and were not. She is rude, and disrespectful on many levels.

I have been a student at the UOP for almost a year now, it has been terrible. At first, it was going well and then you start having trouble with the class forums and spend most of your time on the phone with tech support. I failed one class and I do not even know why. I submitted my assignment, it was graded and I still received no credit! I have the copies of these things saved. As soon as I sent a copy to my academic counselor, the next day I got an email saying that I was removed from that class. Next, I logged in to my student web page. I got a warning message that my account has been accessed and to change my password. So I was removed from the class after it was finished, why? I think it was so that I could not access my information in that class, to prove to them that they were in the wrong, not me. I can not take any more classes till I pay them over $1,500 for the class that I should have passed. I did the work and I want credit for it! I keep getting a computer automated email telling me to apply for personal loans to pay them. No one is helpful at the UOP. I am so sick of the scam.

It's great that this website allows us to use as much space as we need. The University of Phoenix's feedback is always limited, and the BBB doesn't give enough space to really tell what is going on. In April 2009, I was finally enrolled with the University of Phoenix. The enrollment process seemed to take forever, mostly because my name change had never gone through. After jumping through a lot of hoops, I was happy to be back on track with my degree program that I had started 9 years before. The following 18 months were a nightmare. Obviously, I was so eager to have my school goals going again that I was willing to jump through a lot of hoops for these fraudsters. After a few months, I started having problems. Thinking that as long as I was vigilant, I would succeed, I continued to pursue my degree program, and maintained a 3.95 GPA.

Although I am always a straight "A" student, it seemed far too easy. Quite a bit of the course materials were not what I would consider high school worthy, and a majority of the other students didn't seem to be able to put a sentence together. The instructors didn't grade papers efficiently, and I started to make blatant mistakes in papers just to see if they were reading them. They weren't. The only corrections I received were, in fact, incorrect. I had to dispute several corrections that didn't make sense, and even had a couple of instructors retaliate as a result of my insistence. Unfortunately, it took me a while to realize that I was doing all of the work, and no one else was really doing anything. Every time there was a problem, I had to deal with it. Every time they screwed up my paperwork, I had to pay for it.

Every time there was a problem with FAFSA, I had to leap through firey hoops to solve the dispute. None of the after course surveys I did were ever responded to, and I put in a lot of detailed information that should have been reviewed thoroughly. There were times when other students were very obviously plagiarizing, yet they were never called out for it. In some discussions, they were literally using answers from Yahoo Answers (I got so bored with their lies that I started typing their answers into Google with quotation marks to see if they were being original or not). When this was pointed out to my instructors and my academic adviser, nothing was ever done. Their neglect was alarming.

After several serious problems with the University of Phoenix, and upon discovering that the Pell Grants I had qualified for were not recorded in my account, I started to add up the numbers. Their accounting is literally full of errors. There is an error on every single page, and the math doesn't add up at the end. To top it all off, when I officially withdrew from the school, they decided to "return" my federal aid funds, and started billing me within three weeks for $1,238.61.When I tried to get help with my problems, I was ignored. Instructors and facilitators don't seem to have any Code of Conduct to answer to, and the Student Code of Conduct is extremely vague and ambiguous. Now they are trying to pin me with an accusation that I violated the Student Code of Conduct nearly two weeks after I had officially withdrawn. They are threatening me now with charges that will "suspend" me from the school that I no longer attend (no longer enrolled), and put a violation on my permanent record. I'm sure that no matter what I do, they will put it on my record. It's an asinine attempt at further retaliation.

My complaint with the BBB finally came in today, and they said that they can't solve the issue. The University of Phoenix representative basically sent them a ** response, saying that they can't release any records, and that they sent a response to me directly. I have not received any responses from them. So now, I need an attorney. If anyone is interested in joining me for a class action suit against the University of Phoenix that will help to take them down for good, please email me at **. Thank you.

I have a story that tops anyone else's hardship story. University of Phoenix really did it this time. If I die from stress, please remember where it came from. I have been waiting for my grad plus loan for 4 months. I was given a very hard time and finally I was approved, I thought.

I was certified for the funds and given a day that it would be dispersed. Finally, I made it over the hump, I thought. My disbursement dates were October 12 and November 25 of 2010. Boy, was I relieved. I could finally pay my rent, pay my car note and take care of my boys. I could finally buy the computer I was so desperately needed. Well, guess what. I was told on October 27th that I was denied because the financial aid office did not send in the paper work on time and they ran another credit check for a new case and I was denied this time. Can this be real? Well, I spent hours crying to the point where I feel sick. I have no way to pay my rent. My children and I are going to be homeless and I am definitely going to lose my car. We are barely making it food-wise. I feel like I am going to have a stroke and this is why I am saying that if I die, blame it on the University of Phoenix.

I am a single parent with three boys. I could not afford to go to school without financial aid. I would have never gone if I thought for one minute that financial aid was going to be a problem. I told them this from the beginning and they insisted that I start because financial aid would help. The University of Phoenix had no problem getting the portion of my financial aid to cover my tuition, though. That is all they cared about: getting paid. The financial aid for my tuition was there a week after I started, yet it took them four months to grant me a grad plus loan and deny it.

Direct Loan said that they ran another credit check on me four months later and denied me. It was my financial hardship of starting this school that caused my credit to change. I suffered waiting for this loan and I suffered because I chose to study over going to work. That is what I should have done. The ** with school. Go to work.

I am emotionally stressed to the point of feeling sick. Without this loan, I am going to lose my house and car. My children are going to suffer even more. I was approved for this loan and I have the papers to prove it. I was given disbursement dates. How can this school do such a thing to a person, especially a student?

I talked to Peter, the supervisor at Direct Loans and he asked me to send in a copy of my credit report so that he could try to overturn it. This is a nice gesture but I expected this loan on the 12th of October. So did the landlord and the car notes. I need an advocate or a lawyer because if Peter does not overturn this decision. I will sue for emotional distress, breach of contract and physical damage. I will also sue for child neglect and abuse because this is exactly what they have done to my boys. I also want the charges that I have incurred in this school to be reversed because they did not keep their agreement and caused me grave hardship. This can not happen to anyone else. It is too painful.

Here's the salt on the open wound. I went to New York to take care of business because I expected to have my loan for me and the children to get back. I can not get back because out of nowhere they denied a loan that was approved. I hate University of Phoenix and I will not recommend this school to anyone. They are horrible. Most of the people in the financial aid office are incompetent and from what I see, they only care about getting paid. I have read all the other terrible complaints. Anyone, please contact me if you want a class action law suit.

I've been pursuing a Doctorate degree in Education from the University of Phoenix since 2007. The institution is presently indicating that I'm not financially cleared for my next class (I have 2 left after this one,) due to an error in judgment on my behalf due to being misinformed by a Financial Aid staff member (the agent sent me the entire loan amount w/o taking the funds necessary to cover the classes). I am in double jeopardy as I have exhausted all the student loans and subsequently would not be in this situation provided that the advice given by the institution was accurate.

To add insult to injury, I had to take out an additional loan of $20k which the school is presently indicating will not cover the last three classes given the types of disbursement dates that are presently on file. None of this would have occurred provided that they trained their staff to inform students with accurate information. Please let me know if you can point me in the right direction.

My next action steps are to contact the Board of Directors at the University of Phoenix, as this institution does not have a grievance process in place to allow students to voice opinions regarding issues such as these. Please advise as I am concerned that I have incurred a massive amount of student loans but will not obtain a degree.Thank you for your attention and assistance concerning this matter.

Betty ** is on a power trip and I am not budging. She is the "chair" for UOP Nursing program at the Lonetree campus. Earlier this year, she attempted to threaten me, because I was vocal regarding the the simulation labs. I do not like them, she stated, "trust me you do not want to be on my radar". I am paying way too much money to practice on some dumb dolls. I wanted clinical, real patients.

She tried to fail me for leaving class 45 minutes early after that, but not fail the other two students who left at the same time I did. Then this past week, she kicked me out of the program, with only 9 classes left. Someone told her, they thought my fingernails were acrylic. They are not acrylic, I offered to drive to school to show her, she replied "that's not necessary, you need to learn to take responsibility, you can rejoin the program in January". I very much would like to teach her a lesson.

All my student loan money had to be returned to sender making me personally responsible for paying for the last 3 classes. I have enrolled in another program which is going to cost approx $15,000.00 more for my degree, than finishing the last 9 classes, and it's going to take me longer to finish, since Univ. of Phoenix credits do not transfer, like they claim they do. I will be missing out on about a year of a bigger salary I would have been getting, had I been left alone to graduate 10/2011.

My husband and I enrolled in the UOP after numerous phone calls. But they are not giving what we were told. First, they did not give us a written letter telling us how much our pell grant was or when it would be disbursed. They also did not tell me what the tuition cost would be or my graduation date, which I just found out they have to due by law. Also, they said the courses emphasis alternates weekly between reading and online discussion one week and a work project the next. That is also not true. I have weekly reading and discussions plus a project due every week. They do not alternate. I enrolled in April 10 and received my first pell grant disbursement. But now they say I don't receive another one in till Jan. 2011.

I began going to the University of Phoenix in 2008. I filled out and faxed all of the proper paperwork to receive the loans I needed to be able to attend school. For about a year and a half, I was still faxing paperwork to my advisor at the University of Phoenix who was supposed to be processing my information. All the while, every time I would finish a set of classes, more money was stacking up, leaving a balance of about $4,000.00 unpaid. Without me being notified, my advisor was switched to someone else. So, while I was faxing my paperwork to whom I thought it should be going to, no one was getting it, causing my loans to default. The University of Phoenix turned my outstanding balance over to collections and will not release any of my credits. I am not unable to attend their school for their negligence of not processing my information.

No one knows where the funds are and they are investigating to find out where the funds are. In the mean time, I am losing my house, car and my children and my grades are suffering because I relied on what they said they would do. I am a poor person. I cannot afford to go to school with no funds and this is exactly what they are making me do. All victims, let's band together and do something about this torture. I have never been so humiliated and mistreated in my life.

I am losing my house, my car and my grades are suffering because I do not have the proper equipment to work with. I would have never started school if I thought that I would not get financial aid. University of Phoenix has caused me and my family grave hardship. I did not need extra help to do bad. I am not giving names or getting a lawyer right now because I am giving them the chance to remedy this. If there is no correction soon, I will take matters further because this is injustice. Lives should not be played with like this. This university is hurting too many people.

When I first applied to University of Phoenix, I applied with some financial help from my employer. I was told I could apply for financial aid and grants. During the process, I re-iterated the need for grants as I was supporting my child and was making below 30k annually.

As many before have stated here, I was told that loans had been dispersed at the same time I was told that I was not eligible for Pell Grants. I felt as if University of Phoenix was setting me up to go through preferred lenders at their benefit. I was unable to continue paying the amount needed that was not covered by student loans. I had to leave the school. The school took my last payments from my student loans. They then charged me and attempted collections for loans that I was already forced to pay upon through their preferred lenders. I essentially was made to pay twice for the same amounts for education I did not receive. At the time I was made to feel as if I had done something wrong. I was made to feel that I was supposed to pay the money twice over. Being younger and not the most wise to these sorts of scams at the time I have hardly any documentation and not have collections and garnishment against me. Even their collections agents are shady. They processed a garnishment request in another state without any legally sent notice.

Currently in debt for loans that I cannot pay as their education is not valued in the workplace. My credits are not worth much if I were to transfer and I would have to start almost all over again.

I began attending University of Phoenix on September 13, 2010. I was told that I had to wait 30 days for my financial aid disbursement. Now it's October 13 and they are telling me that I have to wait another 10 days for disbursement. Now I misunderstood what was told to me, "Go Figure." Also, when and if I receive my financial aid disbursement, UOP is paying for 4 classes, two of which is for the following semester. This policy is not instituted at other colleges. Last semester I attended Davenport University and I received a refund for every two classes I took. But at UOP, they do not call it semesters, they call it "Blocks of Classes". Furthermore, Rebecca ** had the nerve to ask me if I am attending school for financial aid. Wrong question.

"Yes, I am attending to get an education. Know what! Cat got your tongue." Then she continued on to say, "Well, Mr. **, you can elect to manage your own funds if you want to and you can pay UOP when you receive your financial Aid." Sounds good doesn't it? But if you elect from the beginning of the semester or block to allow UOP to manage your funds, and for some reason during the class you elect to do so, "you cannot until the following semester." UOP is still entitled for that block of classes. Then Rebecca ** says, "Oh, yeah, you're right." Now I realize that all University of Phoenix want is my financial aid monies, period. Do not be a fool like myself. Stay away from University of Phoenix.

I was attending the University of Phoenix starting in August 2008 to earn my AA online and then continue my education to become a teacher in special education. I was told by them that they had the programs that I need to become a teacher in the state of California. I completed all my classes with good grades up until I started taking my Algebra classes. I was having trouble and asked several times for the help. Went to the campus in my hometown and was told by the tutor that I was stupid to take it online and she acted like she was bothered to help me.

So I then asked my advisor and she said that there is online help and tutoring. I tried, to no avail, as I waited for help on the online tutoring for over an hour. I failed that class so I understood that I needed to take it again so my financial advisor told me that I had enough funding to pay for the class but when I needed to take the second part I would have to pay the fee. It was like $500 so I said okay. I retook the class and again with the frustration of never getting help, I failed. So my money for that financial aid year was used up.

I started calling other colleges to find out that I didn't even need those classes that I already took math and that qualified. Then I started to research more into my school to find out that when I am done with my school it would not be good here in California. They didn't offer that yet and they had no special education program for my masters. Very upsetting to me. I went college shopping to find a program that worked for me and when I found it and we were setting up my schedule. We discovered I took a lot of unnecessary classes and was wasting my school money and time. Now, they are telling me that I owe them $1800. But I know for a fact that when I left I was free and clear.

This may result in putting a delay in my education and the fact that I might have to pay for this, would put me who is a single mother of three girls with only one income in a difficult position. If they garnish me for this in my taxes in the future, this hinders me from paying bills as I use that money to survive. This has put a lot of unneeded stress on me and my family and has delayed me from getting the education I have been working so hard for.

I know that many people have a problem with this school, but I am one of the few that do not and I would like to share a little of my story because I do not think this school is as horrible as some are making it out to be. I started my classes in February 2009 for my Associates in Medical Billing/Coding. From the first day that I began correspondence with the school I was getting more help than I ever thought I would. My Academic Counselor would call me weekly to make sure I was doing ok, and my Financial Adviser would return any calls I made.

There came a time this year that I had to take a break from the school because I lost my home and the only internet access I had. All of my counselors were extremely helpful to me at that time. She sent me a waiver form via email for the tuition for the classes I had to drop to be taken care of so that I could continue with my education without any problems when I was able to. Unfortunately this is the FA I have now that as you will see in a moment is not really living up to her reputation. The only problem I have ever had with this school is that my current FA never seems to answer emails or phone calls/messages anymore.

But at the same time my AA calls me constantly, as well as the rep that is helping me transition from my Associates to my Bachelors degree. While I may not have always agreed with my teachers on certain grades, each and every one has been receptive and listened to the issue I had, and willingly discussed it with me, as well as resolutions to improve the problem areas. I have even had grades fixed because of these situations where I did not agree with the teacher. I never had a problem with any of them.

I truly feel for the people that have had issues with the school because I would not want to go through these things. But it's not always like that. I think UoP is a very good school. For instance, when I was in HS my grades were ok, but they could have been better. Due to the resources the school provides, and the help I have received from my instructors I have managed to maintain a 3.6 GPA. I have a few classes ahead to finish out my degree that I am concerned about because the subjects are difficult for me, but I have all the confidence in the world that I will do well because I will get the help I need from my school just like I always have.

I have had the worst experience with this university. How is that they return financial aid funds for a particular class in which I was currently enrolled in? I decided to withdraw from the school after I fully completed the class, but they sent a total of $1798.00 back to financial aid while I was enrolled in school. Aaron ** informed me he did not understand why these funds were returned because the funds were sitting in my account. He stated there were no notes in the system why this has occurred. I explained I should not be liable for a bill of $1729.00. Now this balance I owe "supposedly" is from my second class in which I have the, but how is it possible when in fact the funds which were returned was from the last class I had completed?

It sounds like they are punishing students when they decide to leave the school. This all happened within the last 4 months. It seems like when I completed the withdrawal process online informing them I was leaving after the class I was in was completed and with a passing grade, I suddenly have a balance. By the way, before I withdrew, I had a credit of $69.00, which Aaron stated I was supposed to be sent this refund, but of course no one knows anything and they are trying to stick me with this balance.

I am not familiar with any of the experiences mentioned here. I have been a student at UOP for years and I love it! I've read the complaints here but these issues are addressed in the current handbook. There is no charge for class room materials and yes some teachers are difficult but that at any university. I have worked full time and completed all of my courses without failure.

The materials and instruction are simple and detailed. I would agree the advisors are less informed but that's there job. They are trained to keep you there, that's how they make money! I have always received a response and there are many people to talk to if I have a problem. I've also had many personal struggles but my advisors where always there for me. During the aftermath of a hurricane, miscarriage, and pregnancy, I have always received the support of UOP and its faculty.

This school is a joke. They are like used car salesperson. Once they sell you what they want, they will never bow down and say they made a mistake. I have been trying to get answers from them, but the calls went unanswered. No return calls or someone who knows the right answers. I found out that I owe this school, which I attended for over a year, $1800.00. I asked them for a billing summary.

They said okay, I will have that in the mail ASAP. Still, nothing in my box. I was misled by Amy ** of finances that I would only owe $550.00. I called my academic advisor, Ivan, my military advisor, Andrew **, Chris (a manager from financing), Jeff and Jennifer with no answer! I was told by Chris that they were not supposed to talk to me since my account is in collections. **, unprofessional school. I am a Phoenix, no! I am a fool for ever attending this waste of school.

This school is a joke. They are like used car sales person. Once they sell you what they want, they will never bow down and say they made a mistake. I have been trying to get answers from them but the calls go unanswered. No return calls, or someone that knows the right answers. I found out I owe this school, which I attended for over a year, $1800.00.

I asked them for a billing summary they said ok I will have that in the mail ASAP. Still nothing in my box. I was misled by Amy ** of finances that I would only owe $550.00. I called my academic advisor Ivan, and my military advisor Andrew **, Chris (a manager from financing), Jeff, and Jennifer with no answer! I was told by Chris that they were not supposed to talk to me since my account is in collections. Stupid unprofessional school. I am a Phoenix, No! I am a fool for ever attending this waste of school.

I transferred to UOP to get my bachelors, finished one class and dropped from the second one. I dropped the class because of comments made by a teacher which he was not supposed to say during class. I work for a non-profit organization and he made bad comments about people working for non-profits, about homeless people and making fun of them. It was not ethical. For me, that was racism and I do not tolerate it so I decided to drop and look for other place to continue. Now UOP is saying to me that I have to pay them almost $600 (before Oct. 15th) because I dropped the class.

I was really specific about dropping the class and they made excuses and tried to convince me to stay. Now they are saying that I did not tell them on time, but I have the emails. If I got a student loan, I do not see why I have to pay them the next week. I experienced a bad moment being in that class, being offended with comments that were not part of the class. They told me that they were going to send me to collectors if I do not pay. I cannot pay at this time as I have other student loans from the college before. I was offended by the comments of the teacher since he knew I worked for a non-profit and helped the homeless.

The University of Phoenix has hired a professor who was charged with multiple felony counts of burglary, theft and robbery in a fraudulent scheme. The professor, Juanita ** is a disgraced Police Lieutenant out of Las Vegas, Nevada. Although the charges were subsequently dismissed on a technicality, the disgraced police officer was forced to resign from the police force. I have notified University of Phoenix and they have done nothing.

Would you want a disgraced former police officer who was forced to resign and was indicted by a grand jury teaching your children? University of Phoenix was notified and has done absolutely nothing. Leave University of Phoenix immediately, they hire criminals! Good luck.

We are a private investigation firm, with class action lawsuit lawyers on our side. We are on a hunt to bring this company, University of Phoenix of Apollo Group to justice, due to manipulation and theft of their company. If anyone feels like they have been treated wrongly from University of Phoenix, UOP, Apollo Group, or any affiliates of this company please contact our fraud email uopfraud@gmail.com. It is very important to inform us of your experience at their school. This will be a class action, civil suit.

My experience at University of Phoenix has been a nightmare. I had gotten my undergraduate degree at another University and was hoping for a similar experience. Not! Even during the application process I was told several times that all my paperwork was complete and was given the green light to begin classes. I got a call from my advisors noting that they had not certified me (regarding my Fin Aid) and they was missing my prior transcripts. I'm very organized and detailed when it comes to business matters and I had followed up with my prior school to make sure they had done their part. But I contacted the Registrar at my old school personally and she verified it had been sent. I paid for transcripts to be mailed and faxed to UoP.

Once I began classes the issues continued. I was withdrawn from class, entire schedule was removed, even now, and I received my letter regarding my financial aid which states that the next distribution is due 9/16/10. Today is 9/23/10 and I have not received any money to pay for my class. I now have outstanding invoices totaling 3610.00. I have been invoiced for a class that starts 10/21/10.

I contacted both of my advisors of which I have not gotten a returned call from either. I hate the day I stepped foot on UoP campus. My most recent problem is that I had asked when enrolled about the Accreditation (AACSB) and was told they (UoP) was fully accredited. I had visited another local university in my area with hopes of transferring and was informed by their dept head that if I were to transfer they would not accept any of my credits from Phoenix. I left in tears because I now feel as though I have wasted several months of hard work and dedication (straight A's) for nothing. If I don't continue there at UoP I will have to start over and incur more loan debt to complete my program. This is not fair and something needs to be done.

I have completed all work required for my Business and Management Degree and UOP have not sent them to me yet. They are talking about I owe them $1,700.00 dollars for a class that I had to re take because of the instructor. I think that it is unfair to hold my degrees when I have finished all my work and have earned the degrees. Now I am stuck paying back all these loans and still don't have a 4 year degree. I am stuck in debt up to my ears because of this university. I will never recommend anyone to this college as long as it exists.

I really thought I was starting off in the right direction going back to school. I decided to sign up with UOP on 3/29/10 and they made me feel I was doing the right thing by signing up with them. Couple of months was going smoothly but than after the four months I started to worry. The instructors would post my graded assignments three weeks late and I have many of times told my counselor about the situation but it still goes on. I'm at the end of my six classes and I don't feel I learned any thing while taking classes online. My grade point average has been 3.5 but my grades has dropped after founding out that UOP been in a class action suit before. I worry about my finances and I have tried to keep my credit stable but now I'm worried that I made the wrong choice signing up with UOP in the first place.

Today 9/22/10, I received a call from my financial advisor (Ms. ***) stating that I need to pay for the next set of classes out of pocket about $1,400. I asked her why do I have to pay $1,400 if I have financial aid to cover my tuition. Ms. *** states because tuition went up, there is a balance that's left over. Ms. *** states I can use my loans to pay off the classes but I explained to her I cannot afford this school. I asked her how much will I pay for my associates degree when I'm through. She states it's just an estimate around $24,000.

UOP already tapped $8,000 of my financial aid in six months and additional $4,000 in loans. I'm scared and confused. All I wanted to do is get a education to better myself and all I see UOP doing is juicing me out more money out of my own pocket. If I can pay for school out of pocket then I would have went to a school here in my own city, paying less money. Basically, they will not transfer any of my credits unless I pay them the money and I can even go further in my education because I just do not have the money. I'm just flat out hurt and disgusted.

Well I attending University of Phoenix in 2006-2007 and during that time while attending classes after my second or third quarter, I need to drop one of the classes due to medical issues going on and it was approved from my instructor and counselor since it was only a couple of days into the class. Now, I am being charged from $2200 which is on my credit report and the University said they sent the money back to Sallie Mae of which Sallie Mae never received and why am I owing if I dropped the class in the allotted time? Please help. I saw several other complaints from people online as well

I started with UOP several years ago. At the time I was raising children, had elderly parents and due to personal issues, I had to drop out of class. I have been paying for the classes I took, or didn't take for the past 8 years or so. This year, I lost my brother to cancer, and mother in law to a tragic accident. My children are all grown so I decided to pursue my education again. Now, this may seem foolish. I'm an RN and have been working ER for many years. I am almost 60 years old, and decided that the Emergency room is getting a little to stressful. I know that there are many area's of nursing to work in, but this body is getting tired. I have a great deal of knowledge and experience that I would love to pass on to new nurses. So, once again, I got with UOP to finish my BSN and go on to get my Masters in order to teach nursing.

School was going quite well for a while, I was carrying a very good GPA, but then I ran into a class that I found difficult. I was having problems finding my way around the school library on the computer. At that time, I was taking 2 classes, and after speaking to my adviser, we decided that I would drop the one class and utilize the free courses the school offers to familiarize myself with the library, as well as APA formatting.

This is where my nightmare began. The counselor had told me not to post in the class anymore, and they would drop me from it on their end. I started the free courses offered, which lasted a week, and when I got back into the school to see when my next class would start, I found I was still enrolled in the class they were supposed to have dropped. In the mean time, my instructor had sent me messages asking me what I was going to do and determine if I could still salvage the class and pass. I sent him a note telling him that I had dropped the class and he was supposed to have been notified.

Shortly, after communicating with the instructor, I was informed that because I had posted in the course, I would receive a failing grade. But because it was "partly their fault" for not getting the course dropped, they would reimburse me for that class, but I was going to have to take it again and receive at least a C for a grade because it was a necessary class to continue in the program.

I agreed to retake the class, after all, I felt partly responsible for what happened, they did tell me not to post. I just foolishly panicked, since surely they wouldn't be so negligent that they would just fail to do their job. So, I retook the class and things just got worse. At the beginning of the course, I printed off the syllabus which gave us the assignments for the course. It posted week by week assignments which were do, when they were do and what was expected of the papers. The last paper do, on the original syllabus was on A vulnerable population in the work place. I did the paper according to the original syllabus. However, at the beginning of the last week, she changed the paper to be a vulnerable population for something else.

I can't remember the detail of that paper at this time. I failed to read her post on the new assignment. I sent my paper in early on the day that it was due. The instructor sent me a note, telling me I had submitted the wrong paper. I thought "ok, I'm not gonna panic, I have till midnight to do another paper. " So I sent her an e-mail and told her I would have another paper in before it was due, however, she informed me that once she submitted her comments to the student, she would not be able to accept another paper.

I had been holding a 3.7 in that class until that point. But the last paper that she would not allow me to redo because her "comments" on the paper, which was simply "you submitted the wrong paper" brought my grade down to a C-. This grade washed me out of the program. I would have been done with my masters by March or April of next year. The school is now trying to tell me that I still owe them the money for the rest of the classes which I should have been able to take. I sent in all the appeals I was told I could send, and lost both. I also told UOP where they could go to collect their money. This whole event has been devastating to me.

I only hope that more people continue sending in things that have happened to them, and that we can all find a way of shutting that school down. Because it is very obvious that they are not there to provide education. I would also like to find a way to recover all or some of the monies which the school has already cost me.

This is about financial aid charges and charges for withdrawn classes. I didn't receive grants that I am clearly qualified and I was told that I would qualify for. I was never told that the grant and aid amount I was approved for and the statements just showed charges for materials and classes. I now owe an enormous amount of money and only completed 4 classes

On July 17th, my grandfather (my only father) passed, three days later, I had to have surgery before his funeral. I contacted my academic adviser requesting a three week break. I was told I could not take a break because it was the start of a new academic year. I was told, I wanted the break after the classes. The following week, a robber invaded my home while I was at work and my 12, 11 and 4 year old daughters were home alone. My grandfather would watch them during the summer months.

The instructor that told me I should have told him in advance that someone was planning to rob me then stated that I should talk to my adviser about a break that I already told him I could not take. The result was an overall grade of "D", my only "D". I was told that in July the school would begin to certify the grant I was approved for but the certification process began late because the previous instructor posted my grade at the very last moment, it was a B+.

I was given the disbursements from my loans but never got the grant money. With the loans, I did not have enough to pay for class. I was then told that it could take more than 120 days, previously I was told 30 to 60, to certify the grant. Now in September, the grant is still not certified and I was told that I need to pay for the classes out of pocket until it is and it is not guaranteed that I will receive the grant that I was approved for my the US Dept of Education and the University. Parallel to that, I am still trying to get my classes pushed out until 9/20. I am constantly emailing my academic adviser.

While going back and forth with financial aid about my grant, I mention that I am not ready for class to start. Truth be told, I am/was in therapy. My financial adviser told me the reason my academic adviser was not responding to my emails is because she was no longer my adviser and that my adviser changed. My old adviser did not tell me she was leaving and the new adviser never contacted me to let me know she would be my adviser. A mess. This University has stolen the joy I once had from gaining an education. They are the most unprofessional set of individuals I have ever encountered in a learning environment. I would get emails from my academic adviser, before the changes, saying we discussed this and that I was never able to talk to her.

I attended UOP for just over a year and did 30 credits worth of work. I felt that the education I was receiving was not up to par, so I withdrew as instructed by my adviser. I then started attending Lindenwood University. Lindenwood said that it needed to see my transcript to properly apply my credits. I contacted UOP to obtain my transcript. I was told that I was overpaid on a Pell Grant in the amount of $922.00 and that it must be paid before I could receive my credits.

About two weeks later, I received a bill from UOP through a bill collection agency in the amount of $4977.00. I was flabbergasted and contacted the company immediately. I was told by the company to pay the $922.00 but to dispute the other half in a letter with the payment. I told them that I would not pay on a bill with the wrong amount and was not willing to accept that I was liable for it.

From there the conversation took a bad turn and we were unable to resolve the issue. Since I received the bill, I have sent 38 e-mails and left several messages with the UOP financial adviser; as of this day, I still have not received any type of communication from them whatsoever.

I have just gone through what is the most horrific employment experience of my life! I was contacted by the University of Phoenix hiring department wanting to know if I would be interested in applying for the position of finance counselor. Having been recently laid off from my job in late May (a job I had held for eleven years), naturally I jumped at the chance to gain a new position. I was told I had more than enough education and experience for the position.

On August 23rd, I began a three week training program to teach me how each of the various programs worked. 1/2 way through, I was given a 'preliminary' test. To my disgust at myself, I failed! I picked myself up, dusted myself off, and began studying with a vengeance, even taking material home each evening to review. Lo and behold, the end of the course brought another test. To say I was nervous would be an understatement, as they had had me sign a paper prior to taking the test saying that should I fail again, I could be terminated.

OMG, I failed the second time around, even worse. I was horrified. I had even paid for a tutor to instruct me prior to the exam! I was pouring information in and I was getting dumber? Both my husband and I were shocked. Here I am, an individual with both a Bachelor and Master's degree, and I am so freaked out that I am unable to pass a pre-employment exam?

Again, I was called into 'the office' and asked to sign yet another form saying they were scheduling one more shorter test to see if I could possibly pass and, as before, if I failed, I could well be terminated. At this point, I am near panic! Between that day and the day of the exam, they would have one of their trainers work one on one with me for two solid days to address my obvious shortcomings. The first day was fantastic! I believe I learned more that one day than I had the whole previous training period. Surely, I would be in like Flin. After yet another day with this fantastic new trainer - wrong. When I arrived for my session on Friday, the day of the test scheduled for that afternoon, I was informed the trainer had 'other' things to do that day, but I should just spend the day studying and someone would come get my at 3:00 P.M. to take my test.

You know, I'm not an idiot, even I know that it is not very productive to attempt to tutor yourself. I will be frank, I was in such a panic that if they had given me questions on my own life, I probably would have gotten them wrong.

Failed again, was told to come back in the following Monday and HR would tell me what they had planned for me. What a miserable weekend! I again picked myself up, put on a happy face and went in to work. They let me sit in a room for two hours, came and got me, took me to yet another room, told me my services were not needed any longer, and I must turn in all material that I had in my workbook.

Now one might think, this woman is just sour grapes cause she isn't smart enough to get a job. That may well be the case, but I am still waiting for a return call from the University HR division to help me to understand why I paid them thousands and thousands of dollars to get my bachelor and masters degrees from them if I can't even get a job with them. The school that took my money! I have very real concerns now as to whether or not anyone will find my 'fake' degrees of any worth!

I have nothing but good to say about University of Phoenix. And for those of you who can't spell much less use proper grammar, it's no wonder you have had such an unpleasant experience. Going to school is work. We're not adults who need someone to hold our hands. For those who complain for having to pay for a class that you are re-taking because you failed it, what do you expect? You are taking it twice! Financial aid only pays for it once. It's not meant to pay for re-takes! It's that way at any university!

And for those who complain about taking courses that have nothing to do with your major, that's part of a college education. When you go to college, you get a well rounded education. It's that way at every university. Trust me; I've been to a traditional university before. Yes, some may have a legitimate complaint. Colleges are not perfect because people aren't perfect, and for you I wish the best!

I recently withdrew from my BSHS program at UOP and have been treated completely horrible since my decision to withdraw. I received my Associates degree with UOP along with my husband as well and had absolutely no problems with that program. I finished all my classes with no problems and my final GPA from my Associates program was a 3.0.

I started out with my Bachelor's degree fairly strong but quickly realized the Learning Teams were only added stress and I did not like the idea of my final grade reflecting the performance of other students. Many students only did the minimum while other students went above and beyond and it's not right that the student who only did the minimum got the same grade as the other students. In addition, it is also not right for a student who went over and beyond to receive a bad grade due to students who will not do what is required of them.

I also felt through the 5 week classes that I was not really learning much of anything. The work load is crazy and there was too much information and assignments crammed into 5 weeks, which made it impossible to come out of the class with much knowledge of it at all. If you compare my grades and GPA from my Associates degree to the year I took in my Bachelors program that tells it all. When I withdrew from UOP, I had already failed 3 classes and my GPA had dropped down to 2.49. Obviously UOP's Bachelor's program was not working out for me.

Now I am being held hostage by UOP because they decided to refund the money back to my lender for the 3 classes I failed and will not release any of my transcripts so I can finish my degree with another school. I currently have a balance of almost $5,000 with UOP. My lender did not request the money back, UOP chose to refund the money back to my lender and ** me on obtaining my education goal. My family has paid them well over $50,000 over the past four years and now they are holding me hostage over $5,000. I tried enrolling with Kaplan University to start my bachelor's degree completely over but could not finish the enrollment process because I needed an official transcript for my Associates degree, you know, the program I completed and paid for through UOP and they would not release it due to my owed balance.

I have received letter after letter from UOP stating how important my education is to their University. If this is indeed true, then UOP would release my Associates degree transcript so I can continue my education. I would not recommend anybody to attend this college especially the Bachelor's degree program until some changes are made. Their instructors are complete jokes as well; some of them are so strict with their grading they should be teaching grad students not undergrads.

Two of my failed classes were basically due to team assignment grades which I truly think is horrible. Nobody's final grade should reflect the performance of another student's work. This school seriously needs to be looked into and evaluated. I have an Associates Degree and only a year of my bachelor's program completed. I cannot continue my education until my balance is paid in full because they will not release my transcripts to any other school. So, as of right now, UOP has caused me to fail my education goals in obtaining my BSHS degree.

Like many working adults, they want to better themselves by obtaining a degree but are unable to attend a brick and mortar University so the online courses are more in line with many working adults. Only to find so many are being taking advantage of. Universities gain funds from the government while the student is left holding the debt bag with a less than favorable degree that most employers turn their heads on.

Left with 40,000 in private student loan debt and 50,000 in federal loan debt. Achieved a degree in Business Marketing. Employers look at University of Phoenix as a dis credible school, where many think they will obtain a good paying career.

Do not even think about attending this school which is a complete rip off and fraud! They charge almost $1800 per 3-week class and tell you that you need at least 12 classes and charge you up front! They take your school loan whether you attend or not! My daughter went to this school and they pressured her into signing up right away! She is 18 and signed everything they wanted her to, until she realized the classes were all online! It was a scam and a rip off.

Here we are almost 2 years later and still trying to get them to cancel the loans they took out on her for over $6,000! They refuse to return the total amount, even 2 years later! Of course, who can we complain to? We called Sallie Mae and the rep on the other end of the line sounded as if we woke him up from his nap!

Do not attend this school unless you want to pay at least 3 times the amount you would at a full blown university! Do the math, people, a 3-week class for $1800, times 12 classes. You may as well go to Harvard or Princeton, at least you will have a prestigious diploma, not like this online diploma factory. University of Phoenix is a joke, and I hope they go out of business.

I am a member of the UOP. I have been, since May of 2008. I have finished my associates degree in business, and started my BA in Aug 2010. I too have had some very bad experiences with them. So bad, that I wrote to the president of the United States. I have lots of trouble with my academic counselor, financial counselor, and support from this school. I keep track of all my loans and disbursements. The school is taking more money than they should, and what was remaining they took.

I could have send that back, to pay off part of my loan. I fought with them. I had trouble in my class, because of an instructor, it was my Geology class, who was incorporating her own rules as she went along. I too was not following APA guidelines, that I had been using from the very beginning, I would submit an assignment and she would give it back with a very low grade. It was like this, the assignment would say to describe an orange ( example), I would describe what she wanted, but then she would turn it back with a D, because I didn't describe what the smell was. Things were graded low because she said I didn't complete my assignment, when I called to get help with this instructor, it was 7 weeks into this class. I was told that I could fight the grade if I didn't like it.

My concern mostly was, the other students who got stuck with this instructor. My academic counselor would not give me the information I was asking for, and ignored my emails. I feel like I am paying for these classes. They need to basically be there for me, right? Well, wrong. UOP sucks. They do mistreat their students, and they rip us off. I asked my financial counselor for the financial department number, he said I couldn't have it.

They owe me about $2500 dollars, and said they have to take part of my Pell grant because I still owe them money. Get this **, in order for me to get my certificate of my diploma, I have to ask for it, and it is not an automatic thing. Then to find out how to get it, was like pulling someone's teeth out. I have so many friends who also go to this school, who have dropped out, been accused of plagiarism, and ripped off just like me. How can I get the help I need? I want my money back! The school owes me money. They still say I have to pay out of my Pell grant money, and they wont let me talk to anyone to resolve this issue. Please help!

I have been attending this university for over a year and I went to the main website one day looking for some information and I came across information about tuition fees. It stated that tuition fees are $365 for tuition per credit, $80 for electronic materials fee per course, and nothing for the one time application fee. Since I first began attending this university, I have been charged $1035 per course and $75.78 for materials per course. So I have been overpaying them money that I am required to pay back for my student loans.

I understand the policy regarding student's loans not being transferable from one school to another because of students changing schools. I am asking for an exception to this policy because of my medical condition. I went looking for another university that was less demanding with school work. I found the University of the Rockies that fit the bill. I am a Vietnam veteran, totally unemployable struggling from PTSD. I was attending the University of Phoenix online class starting on 04/06/2010. I withdrew before 05/31/2010.

Before withdrawing from the University of Phoenix, the University of the Rockies ran an audit on my account. The end date of my loan was around May 4th 2010. This is the problem; someone at the University of Phoenix changed my end date from May 4, 2010 to January 2011, which means that I cannot receive the needed money for school. I had a balance of about $2,000 credit which has not been returned Sallie Mae as of August 12, 2010. I have called the University of Phoenix many times trying to get this problem fixed with 100% no results. Sallie Mae stated that this is policy.

It seems to me that the University of Phoenix is punishing me for leaving the university by changing the dates on my loan. I am starting to go into a deep depression because I want to better myself and try to work helping other Veterans with PTSD in the future. What has happened to me is wrong and it feels the same way when I returned home from Vietnam. If you need confirmation about the changing of dates, you may talk with Stephanie **, Senior Financial Services Advisor at University of the Rockies.

I respectively request this exception to policy so I may reenter school as soon as possible. Any help in this matter will be deeply beneficial not only in helping me cope with my PTSD, but one day it may allow me to reenter our society and allow me to help other Veterans in need. I have to study very hard in school and at the end of the day. I am mentally exhausted which helps keeping my nightmares and flashbacks down and has allowed me to reduce that amount of medications I take each morning and night. Because of this policy, I am having more nightmares and flashbacks and have to increase my medical dose of Citalopram Hydrobromide, Clonazepam, Temazepam, and Hydroxyzine Pamoate.

I am from Switzerland and I got married in the USA in January 2004 to a US citizen. I have a valid 10 year green card as a permanent resident and would be eligible now to apply for citizenship. Unfortunately, we do not have the money at this time. I graduated from High school in Switzerland. Additionally, I graduated with an Associate Degree in Business Administration. I was trying to find a job right after we got married but I was out of luck.

After I completed a course with the Goodwill Job ready department a counselor there thought it might be a good idea to obtain another degree here in the USA. I ended up in an interview at the University of Phoenix in June 2008. I was interested in a Bachelors Degree in Information Technology with concentration on Web Development. My enrollment officer was Mrs. Blanka **, and she told me that the University of Phoenix has a department that helps students find a job after they completed some of the classes with good grades. She also said that especially Verizon would hire UOP students.

After I had about 5 classes completed I tried to find out about that department and I learned that the UOP does not have such department. Nobody ever heard about Verizon hiring UOP students either. I decided to stick with the University and complete my degree, because I still thought that this will eventually bring me the opportunity to find a job. I completed so far 20 classes and I had nothing but problems with the team environment. I am an A-grade student and I had a very hard time to keep my A grades. Up to 40% of the grades are related to the team assignment.

However, in every team I have been so far there were up to 2 or 3 people they did not pull their weight. The reasons were primarily disqualifications, time issues, family issues, etc. To make sure the team gets the full grades I always covered up and took in most of the classes the whole burden of writing the paper and creating the PP. I learned that such unqualified students had sometimes a 0 in their homework but the teachers at the end worked something out with them that they passed the class with a C-. This did not help me much, because I had them in my team again the next class. I filled out the surveys and complained about the unqualified students but I was told that unfortunately I would have to deal with them since the UOP has the team environment as a mandatory part in the degrees.

Finally, I was fed up and I wanted to transfer to another University. I am finished with the first term and the funds for the second term have not been transferred yet. This enabled me to stop the classes and change the college code in my FAFSA application over to the new University. Unfortunately, it seems that UOP did something that I have not been aware of until this year. Me and my husband are in bankruptcy chapter 13 and when I have to apply for the new student loans I need to have those first approved by the bankruptcy court. Therefore, my finance councilor has to send me an email with the amount of the loan package that I was eligible for, the amount of what the classes would cost, and the interest rate. I got such email in March 2010 that told me I was eligible in my third year as a senior for $ 12,500. The classes the way they were set up would cost $ 11,000. The bankruptcy court sent me a notification on the first of April 2010, that I can obtain a student loan in the amount of $ 12,500.

That would have covered more than what the classes would cost. After I tried to withdraw from the UOP and I tried to get an official transcript I found out that there was a balance of $230, which should not be there. I saw in the paper work, that the UOP did not apply for the full $ 12,500 instead they only applied for $ 9,600. This would leave me with an amount of over 1000 Dollar short at the end of the second term. Now they put a lock on my transcript so I could transfer my credits yet. I contacted the UOP and suddenly nobody wants to be responsible for that. My finance councilor does not respond to my email and did not return a call where I left a voice mail. I wrote to my academic councilor and got an email back that she unfortunately is not able to help me with that matter since she does not work in the finance department.

I am not sure if the UOP does intentionally apply for less money so they can tie students to the University since such student would not be able to transfer the credits until the difference is paid. I cannot afford to pay out of pocket money and that is why I applied for federal loans, but what can I do when the University does not apply for the full amount without asking me first?

The University I wanted to transfer to is Lipscomb University and now I am signed off the classes at UOP but I am not able to transfer my credits over to Lipscomb to be able to get the application started. This is a bad situation since the loans I obtained so far make up around $ 20,000 since 2008. I want to finish and graduate, especially with an average GPA of 3.8. I am frustrated now and I don't know what to do. I need help to solve the problem with UOP. They just try every trick to keep students in their school. The physical damage is that I have a huge amount of loans out there and I cannot transfer to another University to finish my degree and find me a job. I won't be able to get a job with only half way through a degree. Without job my husband and I eventually will have to file bankruptcy chapter 7 and lose everything. We would be out on the streets, because he bought the house we live in with a VA loan.

I was fancying the idea of going back to school so I thought I'd submit an online request for just information. The representative (I cannot recall his name) who called me kept pressuring me for personal information including my SSN. I told him I only wanted information about the school's programs and nothing more. I eventually never filled out any application to enroll, etc. Yet, for some reason they processed a loan request with Sallie Mae.

I got an email from Sallie Mae November 2009 -- almost a year after I had told the representative that I would not be enrolling. The request was denied by Sallie Mae as I happened to be filing a bankruptcy at the time. I am sitting here wondering if that institution is going to attempt other strange things with whatever information they ran off with. And I need to know what I can do before anything much worse happens. And do I file a complaint against the credit companies as well? Because that should not be on my report. I did not authorize anyone to submit a loan request and I did not sign any paperwork.

I have had good experiences with UOP. I have to work for my grades and I will finish in the end of next year for my BSBA. Some facilitators are good and some are bad, just like in any other school. I don't have a complaint, but I stand behind the university. They have provided a lot for me and they will for others. My instructors insist on the participation, reading the texts and doing the work, of which I have no problem. None of them I have worked with just give out "A's". Some of the comments only took two classes before they started complaining, those first few classes prepare you for what is to come. The further you go in your program, the harder it gets.

I had been through hell with this school. I did everything they wanted of me and more I got dropped for a C minus. Also, I read one report on this site where the same thing that I went through, the lady went through. I was supposed to get Pell grant. They told me to apply for as much money as the tuition and my Pell would cover it and just in case I would have the money. I said that I cant afford to pay this much. They said things look really good and I should have no problem getting the Pell.

Well I got the Pell and still got the loan. They said just use the money. I got for stuff I needed and I would be fine confusing me a little with this. I did get the supplies I needed then I had a problem with a class where one paper was not accepted and I failed that class. They put me on academic probation then I got a C minus in a class and I got thrown out of the school.

They say I can't continue for six months then I have to pay back all of the money and try all over again. Also, I was told that I should have no problems in the school since I did the FASFA and that I would have no problems since I did know a bit about computers. Then with a surprise to me, I had to take four or five classes that where all English classes and basically the same class just with a little change to each. I then got put off and put off about my I.T. classes and all of sudden I am supposed to start one. I get failed for a C minus. And they also knew that I only have a G.E.D and I dropped out basically in the 8th grade and signed myself out in the 10th.

I attended the university and received my MBA. They took additional loans out in my name without approval. Not realizing it until recently, I am now in debt that is unmanageable.

In attending the UOP. The first few classes everything was going well. Communication was great with all the counselors. There came a time that I had lost my job, death in the family and issues with my children. Well, I was not familiar with the attendance policy and with all the things that were going on, that was the last thing on my mind. So I got a call from the university about my attendance and I was dropped from the class. I was told that I would be responsible for the out of pocket fees for the class. With no job I could not pay it. So the telephone calls began to come in. I explained to them all that was going on and I did not have the money.

A few months later, I got a call from Angela, which was my enrollment counselor and she offered me a good deal. The good deal was to return to the university and do well in my block classes and I will be forgiven for the outstanding balance that I owed, which was $1805 for 2 classes. In returning to UOP, I finished that block of classes with two A's. When it came time for my reimbursement, I tried to contact my financial aid counselor and he was never anywhere to be found. I wanted to know what happened to my refund for that block of classes. He never called me back.

So I went into my account and I saw where they took the $1805 out of my disbursement after they said they would forgive me if I did well in the block of classes. That whole 18 weeks of classes, I only received $300.00. Whereas my refund should have been 5 times more. I also took a class and went all the way through the class with a passing grade and it came time to turn in the final and working on the final time was getting ready to change over to daylight savings time. I was not aware that Phoenix did not participate in daylight savings time. So I was ready to submit my paper and it was a few minutes before the deadline. I submitted my paper and I was notified a week later that the paper was late and could not be accepted, so, therefore, I failed the class.

It is amazing in what people can get away with. I did 3 appeals and every one of them was denied without a reason. This school is money-hungry and I feel that it is a scam. As long as they have you on the edge, they milk you for all you have. I received my AA in health care administration and I decided that it would be easier to just continue with the BA. Well, to my surprise, I was not told about team learning working in a group. The first week of classes for my BA was unbelievable. For one of the class was for those that were not familiar with online learning and at the end of the first you are put into teams. I called and told my counselor with my schedule and how I work team and that learning was not for me.

Well, the first I heard was the financial counselor will call you and let you know how much you owe for that week of classes. $420 for one week of a class that has nothing to do with my degree. I feel that they are oppressing those that want to do better for themselves and making it harder for them to see a way that it can be done. The result of this experience has left me in debt with thousands of dollars of loans and most of the money I see it not being accounted for. If there is a civil suit, include me in it.

I enrolled at the University of Phoenix on August of last year. It has been tough to attend my classes over the internet and tend to my children, but I think it's a great school overall. My Financial Aid process was very easy and the academic counselors kept in touch with me. Even when I am not keeping up with the attendance policy, my academic counselor gets worried and calls me to make sure I am going to keep attending my classes! I like it. It does frighten me that so many people are having problems. I do think the University of Phoenix should find a way to accommodate those who feel like their valuable time has been wasted. I have heard so many good things about the University of Phoenix until now! I just hope they're nationally accredited like they claim!

I enrolled in the University of Phoenix in 2009 only because I was told by the school that you would have to attend class once a week and the process of getting your degree was quicker than a school I would have to attend three times a week or more. I was told several times by advisors and a teacher that this would not be an online school or online courses. My advisor seemed like a nice, sweet, persistent lady that knew what she was doing (like a care salesman). She informed me how much I would probably receive back once everything got processed. However, she failed to mention that the loans would come in partial payments throughout the year.

During the following week when class started, I was disgusted, lost, and felt lied to and scammed. After the first break in class I questioned and complained to the teacher and asked him if all the classes pretty much ran that way (everything online and groups). He said yes. I wanted to go off and crazy. The next day, I called my advisor and she laughed and hooked me up to someone else that tried to talk me down out of withdrawing. Then she put me on the phone with an academic counselor and financial aid advisor on a three-way call.

After all the talk and convincing that I was doing the wrong thing because the financial aid papers were already processed, I stayed for another miserable class. Mind you that the first partial check has come in the mail now. I called the school and told them that I didn't want the pitiful check and they told me that's it's gonna cost me more to send it back and drop the coming class than keeping it. Later, I cashed the little check and went to the second class. That class experience was worst than the first. I called again and told them to please withdraw me from there because things were not getting any better. I received more convincing phone calls and laughter persuading me that it will be more expensive and worst to withdraw.

When the third class started, I withdrew, not caring about what phone calls I received from them. Now, today, I owe the University of Phoenix school and student loan more money than I was given. I cannot return to any school and pursue my career without financial aid or grants because the University of Phoenix bamboozled me!

I signed up for the University of Phoenix classes, also applying for Federal Stafford Loans, subsidized and unsubsidized. I made it through 4 weeks before discovering that this education was not what I needed. I withdrew from the classes. The University sent my loans back to the lender without my permission.

The University of Phoenix sent my loans back to the lender and told me that I am now responsible for this money. I am on disability income, and I suffer from acute anxiety. They still call me every single day, sometimes up to 8 times per day to hassle me about the money that I owe. When I gather up enough courage to answer the phone, the company bullies me and talks over me.

I went to University of Phoenix for five years and now have a Bachelor's Degree in Information Technology and a Master's Degree in Business Administration. I am unemployed and cannot find work. I owe over 50,000 in student loans for nothing.

I enrolled in UOP after my college credits from Paine college transferred in and I attended UOP online from 2004 - 2005. Upon completing this year of school, I was to graduate with a bachelors degree in business administration. I have been trying to contact UOP since 2005 and never getting anyone to give me straight answers. I want my BA degree in Business Administration. I am now paying back loan monies through the William D. Ford program and have not received my degree.

I started at the University of Phoenix Axia College almost two years ago. All had been well up until about two weeks ago. I had never failed a class and have been getting pretty good grades up until this past semester. I had been taking a Human Service class and felt that I was not doing well in it and was hoping to drop the class before I failed it. I emailed my counselor and tried calling but could not get through. I failed the class.

Now they have stopped me from continuing with only three months left, unless I pay a sum of about 1200.00 dollars. I cannot afford this right now and I should be have funds left from the massive loans they have coerced me to take. I spoke to my counselor and he was very nonchalant about the situation. I feel that as long as you are paying there is no problem. Once you do have a problem, no one cares and no one tries to help out. I am waiting another week before I start to take legal action.

I started attending on-line classes through Axia (University of Phoenix) in 2008. I have enjoyed the classes and was getting my disbursements on time and with no hassle for the first year. In April of 2010, I started having problems receiving my disbursements in a timely manner and even had to go so far as sign a release for it. The same thing happened again in July (2010), this had never happened before. I was supposed to have more money coming to me on July 23 as well but, for some reason the date was changed to August 10, 2010. These funds are to be direct deposited to my checking and I have as yet to receive them. For some reason there has been a hold put on my funds. I am 4 classes away from graduating and receiving my Associate's degree, and I'm planning to further my education but, there is no way I will go on with University of Phoenix.

I became an online student of this university in 2009. I am a 46 year old disabled female. I wanted to take only the medical coding class. But they said I had to take the whole course of medical associate. But later, I found out that other colleges said I did not need all that, just the medical coding class which only last a year. I was taking a two year course. Second of all, I feel like I should have been going to school for free. It's because I am on disability that takes most of my money to live off of.

I stayed in school over a year with loans from Sallie Mae. I failed one class because I had an instructor who was very strict and disrespectful. I was forced to take the class all over again. They took that money for that class I failed. Then, they also took the money out again when my second semester loan came along. I became ill, and my husband who is disabled became very ill also. So, I called my counselor and told her I was going to have to drop out because of the illnesses. I no longer could attend class. Now they want me to pay them back, and Sallie Mae does to. I cannot pay either of them. I think they shafted me at the very beginning. Now I am stuck with this on my credit reports. UOP did not contact me but one time. They told me they sent the money from Sallie Mae back to them. I cannot tell I still owe them 10,000 dollars. I need help!

I am currently a student at the University of Phoenix. I am enrolled in two Information Technology courses. Not only in these courses, but also prior courses, the material is outdated and does not provide and education close to standards that could be achieved at a traditional college. I have asked repeatedly for my loans and the name of my lender. They have been unable to provide the information. More like, they have been unresponsive to requests for the information. The last attempt to contact my financial advisor resulted in dozens of email to my academic counselor with her trying to track down someone who could help me in financials. The result was a gentleman helping me apply for FAFSA yet again.

I don't even know what I am applying for at this time. I do know that they are saying my case has been chosen for review by the government, and I need to send in income tax copies and other verification means. I am at the point not certain I want to continue my education and I only have three blocks of courses to finish. The education is no better through UOP than if I was to read a book and learn myself. Additionally, I have tried to contact many of the "instructors" to be told that they are only "facilitators" and that I should "read the material and figure it out. "

The material is a joke. For instance, I used one text book as a reference in my other current class. My instructor blasted my response in a public forum telling me my information was outdated and incorrect. I took it straight from my text book for the other course. The instructors make up their own rules for the courses and deduct points when you don't comply, even if their rules are different from the syllabus they claim is the final word. I have had points deducted for not participating.

Each time, I have went back and copied and pasted my participation, and proved that I was entitled to the points. I should not have to be the teacher and the student. Many of the instructors are not in the classroom for days on end. I have found that if I ask questions at least three days prior to the due date, I might get an answer in time to submit the work correctly. I am a good student with a current 3.89 GPA. This grade came from my own hard work and dedication and working with other students for support. I have reported all the issues to my academic counselor as they happened. I have completed all the after course surveys and to no avail. The lousy curriculum continues. It would be a real shame for me to quit this far into the game, but I just feel that I am wasting more money every day.

I started a Masters degree program at University of Phoenix in November 2008 and was informed the program I was taking was a Psychology program that can be applied towards school counseling. In addition, towards the middle of my program I informed my Academic advisor and financial advisor that I would like to double up my last four class; two and two to complete my program sooner.

From November of 2009 all the way through June, I continuously asked would doubling up courses effect my financial aid. I was informed "no" there would not be a problem. So, I moved forward based on the information provided and reassured by my advisors.

After graduation, I was informed by my financial advisor that doubling up did effect on my financial aid and I owe the school two thousand seven hundred and ninety dollars. I question why was I given the wrong information over and over again. My decision to double up was based on the confirmation given from my Academic and Financial advisor. So now, I am sitting with a balance, I have no way to obtain an official transcript, and I am not listed as graduate status. In addition, I found out the degree I have obtained (fourty thousand dollars) in debt later. My degree is a Science in Psychology degree which limits by employment options. For the field I was intending to pursue.

I was misled, fraudulently informed and through continuously contacting the supervisor of financial aid, I keep getting the run around. I am unable to apply for jobs based on no official transcript. University of Phoenix has fraudulently represented there Masters in Psychology program. Gave misinformation on financial availability. And I cannot get any help from the school, or return phone calls. I am looking into suing the Advisors on behalf of University of Phoenix. Can you please help me. The consequences, presented based on faulty information has put me in debt for "forty thousand dollars." I am unable to seek employment based on the unavailability of my official transcript. And I am not even considered a graduate, although I walked in June 15, 2010. The more time that passes the further in debt I am getting.

I am an online student with University of Phoenix with 3 classes to go until I complete my BS program. Yesterday, I received an e-mail asking me to participate in a survey from the president of UP, Bill Peppicello. Apparently, he was checking in to see if I'd heard bad reports in the media and also to see if I would be furthering the bad reports. My answer to him was a big resounding, "Yes! I am dissatisfied and disgusted."

Today, I came online to see what the negative news is all about, finding this site and reading a long list of complaints, of which many I share with others. From being lied to in the beginning by an enrollment counselor about issues of financial aid and zero out-of-pocket expenses, of which I needed to be guaranteed because of extreme financial hardship, to no mention of "Learning Teams", to being told that there are ridiculous learning teams but only in a few classes when they are part of every class. I am extremely dissatisfied with this joke of a school that has no idea of the definition of academic excellence. UP is deceitful and is ripping people off. It is obvious what it is after, money and money only. I cannot drive a block without seeing a billboard advertisement, hearing and seeing commercials and ads every where. I am not a Phoenix and do not want to be associated with this school and only have 3 classes to go until done, so I will ride it out.

My issues are that I have had a lot of out-of-pocket expenditures when I was supposed to have none. We even pay for the price of a textbook, but do not get the books and can only view them online. We cannot reuse the same text and are charged again when another class uses the same text. The tuition is as expensive as topnotch schools when this is far from that. Anyone can be in the these classes if they have the money to, so there are people in my classes that could not pass out of high-school English, which makes it very hard to be in discussions with them. The course requirements are geared for less-educated students, which make it boring for those that are more educated, and with regard to learning teams, they are a joke.

I am typically the only one on my team who understands team assignments, so not only do I have to bring teammates up to speed, I am often teaching them more than the instructors do. Often, I have had to carry the team because 30% of my grade is based on team effort, yet I am not getting paid, and it causes me to put way more hours into school than I should have to. I am surprised to read that some students had failed classes because I have never seen it. Students are promoted, whether they deserve it or not because the school cares way more about bringing that money in than it does about educating people.

With regard to instructors, most are horrid and do horrible jobs. Often is the case when it's obvious that I know way more than they do, yet some are PhDs. From where? Yes, you guessed right, University of Phoenix. Two, including the one that I have right now, have been indescribably inept, yet complaining about anything never makes a difference. They keep teachers no matter what. My first bad experience should have been refunded to me because I got nothing out of it but a bad a grade, and there was no way to challenge it.

That's wrong! The school sides with instructors always. The college where I taught did not and did, as all good schools do, value the students, represent them well, and get to the bottom of issues between instructors and students, but not this one. I was told after the first complaint that I should have complained sooner. This time I complained in the first week, and they still don't care and will do nothing about this inept, unorganized, and rude instructor, and the after-class surveys do nothing to initiate improvement.

In addition to being ripped off, lied to, not receiving value, and having to deal with corporatism and a profit-driven school, I am kicking myself for staying in this very expensive program because I am afraid that my degree will not be taken seriously, though I am a serious student, making certain to get a serious education by taking the subject matter much deeper than the school does. I will not ever return to or recommend this school, nor will many of the students that I have met along the way.

It should be avoided at all cost if one is serious about education for it is clearly making money and passing out easy degrees. I have had many out-of-pocket expenditures when I was told that there would be none. I have been lied to about when refunds will arrive, they never come on time even when the school says that they were mailed weeks before. I wasted 6 weeks and over a $1000 on a course that I got nothing from except to be harassed by crazy instructor and a bad grade.

Actually, I'm not here to complain, but to praise. I've read some of complaints and know how easy some are to rectify. My every need has been met. I do not receive all A grades. I work to keep my high B average. I know who to talk to if I'm having difficulties with instructor, co-student, finances or web page.

You can not sit on your rear-end and let someone figure out your schedule and financials. Your academic advisers are there to guide you, not to make the decisions for you.You need to take an active role in and outside the classroom. They have been wonderful to work with around my personal schedule more than local community college in the area was willing to do.People need to own up to their on mistakes instead of blaming others.

If people don't start owning up to their mistakes and expecting others to do the work for them. I may be out of an education that is helping me advance and fulfill my dreams!

I can not get my academic advisor to communicate with me at all. No phone calls, no emails. I am starting to think this is not a real person. I have no choices in my classes and I was needing to talk to him about a change and he will not email me back or return messages.

So far, I have too much student loan for what I am getting out of the classes. I am mega stressed. I work two jobs, I have two teenagers at home (good kids) but it take work. My son is coming home from Iraq and I will fall behind, because I will go to NY to see him. If I could talk to my advisor, I would have taken a break this nine weeks, but no, he will not communicate with me.

I am attaching the exact appeal letter that I submitted to University of Phoenix. I believe it will explain everything that I have experienced, the injustice and poor handling, on my master's degree. Before I attach, I would like to say that I have had a great response from the academic counselor. She has been very supportive but I realize she has no control over the system or any decision making powers though as helpful as she was. I think she may not have known enough which part of the problem with this university is. Here is the appeal request I submitted and found out today that it was denied.

The letter says it all. I was 4 classes away from receiving my masters in education and because I took a year off, they discarded 12 out of 14 courses that I took at their university. These were not transfer classes. I took every course there and now they are saying none of them are worth anything. In fact, they are telling me to take the same courses again, they just changed the course number. I received student loans for these courses so I am not $15,000 in the hole for nothing. Everyone on those dollars has to be repaid by me and now they are asking me to continue with them and pay another $20,000 and more for the same courses and information.

I called the University of Phoenix for information only. As the conversation went on, she kept saying that they start me in class by April 22, 2010. I told her that I had to decide whether or not this college was the right one for me. Each day I received a call wanting me to start my Pell Grant and other loans. I asked Jennifer whether or not my financial aid would be in place and she told me that everything would be ready and in place before I begin classes. After three weeks into classes, I was informed that I need to fax in my 2008 income taxes. Then later that week after faxing that information, I was told that some of my information was incorrect and I need to go online to correct it.

A week passed and I was still taking classes. I was informed that I needed to go to my tax preparer and pay to have a 1040x done to correct my married status. I had to pay $100.00 to have it done, money I did not have. After that was completed, I was informed that my FAFSA did not go through. I was then told to call FAFSA to see what I needed to do to correct it. As time went on I was in my eighth week of class and was told that I did not have financial aid and that I would have to pay $2,210.00, money that I do not have. Now each week I receive a letter from the school informing me that I owe the money. I am writing this letter too inform others not to go through this. They rush you through the process and you are faxing in paper work, something they should be doing.

As a result of all the stress, I didn't pass my classes. My house payment is behind due to the fact that I used money faxing and paying for taxes to be corrected. Now I am in debt to them and I don't know how I am going to pay this off

I have written and left messages since April, 2010 for several of the staff: Kenneth, James, Austin and Lynn. I have filed chapter 7 which I have sent them my BK paperwork. I have written letters and faxed over my BK paperwork and now they place me to collections. I receive out of area phone calls starting at 7:50 am Central Time. This school is a scam.

I began the Masters in Nursing in October 2009. The support initially was amazing which is what I needed having been out of school for many years. The first 3 instructors were great. The 4th was unreasonable and condescending. She had me in tears while in class at one point. I tried to speak with the instructor as well as several individuals and but never received a call back or email. I wrote a scathing review after the class was over and requested that someone to contact me. It did not happen.

In my most recent class, fortunately, I had a wonderful instructor but the class dates were changed 6 times. Each time we were dropped and re-enrolled and were charged another $2,500. The classes were scheduled 8 hours consecutively on Saturdays which was extremely stressful. I wrote to the director of student counseling, my admission counselor, a supervisor in financial services and even the president of the university but not one responded. So I withdrew after this class is over at July 24, 2010. I was informed that my financial aid will be sent back and that I will owe them $2,500 for the current class. It makes no sense to me. It feels like financial blackmail.

University is holding me hostage. They will not let me go. They claim if I leave that I will have to pay for the course I took right away. I told them that my financial aid should take care of the course I took. I told them that they are very unprofessional, the entire staff. They continue to call my home and cell harassing me and my family. I want this to stop. I want to sue!

I attended University of Phoenix for one semester beginning in March of 2007. I was told that the two classes I was taking would accept my work in Microsoft Word format. I had Microsoft Works. My academic advisor told me that this would not be a problem. The instructors could convert my work. One teacher accepted it and the other failed me. The school wanted me to retake the class and pay for it myself since the first time, it was paid for by my Pell grant or so I was told. I could not afford to pay for it myself so I did not enroll in any more classes.

Now in May of 2010, I decided that I really should finish my degree. I decided to try a different school. I get accepted and begin the financial aid process and this time everything is explained in much greater detail. Also, I am told that there are forms that I will have to printout, physically sign and return by fax or regular mail to the school. This was never required by University of Phoenix.

A few days later, I got a phone call from a financial advisor that I have a student loan that is in default status. I am confused. I never had a student loan. I had a grant. I even had a refund check because University of Phoenix told me that the grant was larger than I needed to cover tuition and books. There made no mention of a student loan of any kind that was ever made. For 3 years, I received no paperwork and no notices of any kind. The financial advisor at the new school advised me to go onto a clearinghouse type website where I found that there were originally three student loans out in my name.

Two were returned and the third is the one I currently owe. It has taken me 6 weeks to get someone from the collection agency that now owns the debt to speak to me. The first agent was so rude that when I asked to speak with her supervisor she hung up on me. The second agent was very helpful and explained how to file a dispute which I am doing.

I started UOP in 2009 going for my associate's degree in Criminal Justice. I already owe that $14,000 for only going for a little over a year. Each class is nine weeks long. June 13, 2010, I was supposed to start a new block of classes but never got re-enrolled even though I have a credit of $2,210.00 in my account. I then proceeded to leave Janne **** 10 voicemails letting her know that I needed to start my classes and that I passed my previous ones and didn't know why I was not enrolled in new ones. Janne **** did not return my phone call about why I wasn't enrolled until June 30th which was 17 days past the date I was supposed to have already been in my new block of classes. I did my official withdrawal today, July 7th.

No sooner than I hit, send Janne **** had returned my call and was very rude in telling me that I owed UOP money for withdrawing before my block of classes were up. Not only are they taking my $2,210.00 credit from me but they are telling me that I owe them money. I'm sure what they are doing is a scam and is very illegal. I would like to have a class action lawsuit against them because now I cannot enroll in any other school until the balance from UOP is paid in full which is unfair. I do not owe them money. I should be able to withdraw at anytime just like they state.

I am currently in the process of disenrolling at University of Phoenix. After many issues involving my disbursement check (amount we get after they get their tuition), and me not getting anything, I became disillusioned with the school. So I looked into another. I got accepted at Nevada State College. After speaking with my financial aid couselor Tony, he informed me that the last class that I got an F in would have to be paid before I can get my transcripts transferred to the other school. I would also have to owe for my last class F grade and the two other classes that I dropped.

When I was advised by my counselor at that time to drop the class before I owe money for it, usually before the first two classes happened, I did. One of them was Algebra. I told him that I would not be able to complete this class with good grades before I had some pre-algebra or tutoring before it. He advised me then to drop it since they did not have pre-algebra, and I could not make the sparse tutoring classes because of work. So I dropped it, thinking that I did not owe anything because it was done early. My last class - after the F - my counselor advised me to drop since I was in transition of changing schools and I would owe if I attended the classes.

So with the F class to worry about, I dropped the class after so that I would not incur more fees. Now that I am in dispute with my F class, my teacher has not validated my F mark. It is still unresolved. UOP tells me now that I will owe for my algebra, my dropped research class, and now my F class. They are witholding my transcripts until this money is paid for, and I am unemployed. My teacher graded me the F based on a verbal disagreement with the Power Point presentation and not based on academics. I am still in dispute. But UOP want their money anyway.

I live on $145.00 a week unemployment. The unemployment in this state is at 15%. UOP get tons and tons of money because of low income people like me. Now they want something for nothing and are unwavering in their demands. They are nasty and unreasonable. I followed the rules with regard to class dropping and submitting my work accordingly to get my last class to a passing status. Even a D would have been appropriate for all the work that was submitted. All of the research done and all the work was handed in on time. The teachers do not care about us. The school is a liar when they pass their UOP Foundation off as caring for low income families. Read their website on their UOP Foundation. I have submitted my dispute to the Office of Dispute Management. I will have to wait and hear. I would love to join a class-action lawsuit if there was one going on.

Many students I spoke with said that UOP has been strong-arming them out of money for years and no one seems to do anything about it. Their mission about helping low-income people get back to school and earn a degree is a false. They grab your tuition and loans and they get paid while you don't. I am in my second year (16 months) of school at UOP, and have gotten on two financial aid disbursements so far. One of them had to pay for my dropped Algebra class. Tony suggested I take a 6-month leave and let the tuition reset itself. You know what this means? This means that you don't get to go to school and they still get paid for your attendence. Yes - they still get tuition for you and you don't have the benefit of going to school for six (6) months. Now if that isn't crooked, then what is? Getting paid for a student who does not attend classes?

I feel trapped and I feel like my transcripts are being held hostage when I did not do anything wrong. Emotionally, I am drained, fearful, and depressed for my family, my money, and my future. I feel like I have been shylocked out of money, my future, and my family's future. I feel like I did all the work so far to get good grades (every bit of work and research was submitted for that F class and it is on the OLS website but she gave me an F anyway) - I feel like my dreams of a good future for my family, my tuition, and my disbursements have been scavenged. I did not deserve that F and my teacher cannot validate it. We disagreed on something small and minor on the final powerpoint presentation and now I get an F. How can I trust anyone to do the right thing anymore when all they care about is money. And teachers give out "emotional grades" not "academic grades" when I have worked hard to get a good grade in SCI220.

First, I am an "A" student. They have not ordered my funds to be distributed from Sallie Mae because they said I have attendance issues when I do not. I have no academic counselor any more to report to, I have no financial aid counselor to help me. They took every one away from me and expect me to stay in class. Every time I make a call, they have a different excuse. If I could afford an attorney I would take them to court. I am not working. The university knows I need my money to live on, I have rent due, which if not paid on time, I'd get evicted.

I have to eat, too, somewhere along the way. I am so upset over this I have not been able to sleep now. I cannot eat because my stomach hurts from crying so much due to my financial problems, and my own university will not do anything to help me get my money. I am going for my AA in Medical Billing Administration, it was my dream that they are bringing to an end. I am so emotionally stressed, and mentally I can't think to do my home work, I even have a letter of recommendation from one of my instructors in Pathology. They won't allow me to get a copy of my transcript so I can use it to help me find a job. I can not eat, sleep, and think. I do not know what to do any more. Can someone help me?

During one class, my father had a heartache and he lives about 15 hours away, I left right away to go help take care of him. I forgot to send my final project for a class before I left. I got a zero on that project, but still managed to finish the class with a low C, was I proud of the grade, of course not, did I blame my instructor or the university for my grade, no. I am an adult and as such I am responsible for my life and what I need to do. If all the people complaining stepped back, I believe they will realize, these problems are of their own making.

In April of 2010, I was placed on academic suspension. According to the terms of the academic probation policy as well as the information I received from my academic advisor Teneika J, placing me on academic suspension seems to be an error.

I started attending the University of Phoenix in September of 2008 as a student of Axia online. Having difficulty with online learning, I received a non-passing grade in environmental science. The non-passing grade in conjunction with the grade of D minus in cultural diversity brought my grade point average down below a 2.0. As a result, in June 2009 I was placed on academic probation and was required to retake environmental science before I could continue with my regular schedule. I retook environmental science barely passing with a grade of D minus. This brought my grade point average up to a 1.9 and I was encouraged by my academic advisor Lisa H not to become discourage because I still had three remaining classes to reach and maintain a grade point average of 2.0 or higher according to the terms of the axias academic policy. At this time I decided that the grounds campus would better suit my learning style and began the transfer process before my next class at axia took place.

I started classes at the University of Phoenix Atlanta/Dunwoody campus in October of 2009, shortly after I received a letter from UoP stating that I have been placed on academic probation starting October 23, 2009. I immediately contacted my enrollment counselor Demetri S as well as my academic counselor Teneika J (both by phone) to correct the error. They assured me that they would look into getting the correct information and make the necessary changes. Demetri also informed me that if they cannot confirm the information with Axia I would have to file an appeal.

By the end of my first class with the ground campus, this issue had not yet been resolved. I then contacted Teneika again by phone in regards to my academic probation dates. I left numerous messages and requested a meeting, eventually I contacted Lisa Harper and asked if she would send a copy of the academic probation letter that I received from Axia in June of 2009 to Ms. J as I was having trouble finding my copy. Lisa H followed up with me a week later, letting me know that she sent an email to Teneika but had not heard back from her to confirm she received it.

By this time, I was nearing the end of my second class with the ground campus and beginning to have growing concerns about my upcoming class as well as the unresolved academic probation issue. I tried again to contact Teneika by phone this time she returned my call. I expressed to her that I was concerned that with my upcoming class being a 400 level class that I may not have the required skill set to successfully complete the class. I also inquired about the preferred class sequence, questioning why my schedule was not following this sequence for my program. Teneika told me that the sequence was more suggested then required, that the University of Phoenix does not necessarily follow a prerequisite curriculum. I then told her that after looking at the sequence I would much rather my classes be schedule accordingly with the exception of math (I asked if we could try to schedule the two math classes in the summer because I would have more flexibility in my schedule for tutoring if I need it).

She then encouraged me to try the Philosophy 458 class and she would call me after a week to work out other arrangements if I felt I still needed it. Ending the conversation with Teneika I asked if she would have any information about my academic probation status soon. I reiterated to her my concern for being placed in a 400 level class was also due to that fact that my grade point average has been firm above a 2.0 and this next class should be my final re-qualifying class. I did not want to risk suspension because of a class too high in level for the stage in my program.

A week into the class I realized concerns were valid. I tried to contact Teneika via phone, email and with another meeting request. She did not respond. I contacted my finance advisor Priscilla H to see if she could put me in contact with Teneika. Still I did not hear from Teneika. Not knowing what to do I continue to attend class; struggling every week.

Finally, after the last day of class, I received a call from Teneika; angrily I told her I failed the class. I asked what my options were since it was too late to withdraw from the class and how is this going to affect my academic probation. I was fearful of needing to pay for another class retake as well as being suspended. Teneika told me I would not have to pay for an immediate retake, that I would have a balance and it would come out of my next pell grant disbursement. She continued by telling me I still have one class to re-qualify, I corrected her, reminding her that wasnt true due to the fact that my academic probation started in June 2009 and not October 2009. Her reply was something to the effect of, keeping your academic probation status with a start date of October could benefit you since you received a non-passing grade in this class.

I then asked if I receive a correction to my status, but still maintained a 2.0 in spite of my non-passing grade in philosophy, am I then qualified to come off academic probation. I asked this because I had gotten conflicting information from what I received about the policy while attending Axia. She replied yes, the policy states that you have to maintain a grade point average of 2.0 or high for 4 classes after being placed on academic probation. I told her that at Axia I was told, I had successfully complete four classes and maintain a grade point average of 2.0 or high to re-qualify. I asked if the policies were different. She said slightly different, even though they are all University of Phoenix, they are two different schools in a sense.

So I said if that is the case then it would seem that correcting my status would be more beneficial because I would be off of probation altogether. Again, she said she would work on it but in the meantime, my upcoming introduction to psychology class should be easy for me since it was a 100 level class. I asked if it would have made more sense for me to have taken intro to psychology before the human motivation and philosophy classes. Again, she reiterated the University of Phoenix doesnt have prerequisites. I stated again that I would like my classes to follow the preferred sequence going forward.

My intro to psychology class was schedule with the same instructor I recently had for philosophy, which I later found out was not a common practice of the UoP when it comes to students who have received non-passing grades from that instructor before. However, I did not argue against this because staying with my learning team was a bigger priority. By this time, I was feeling very discouraged and helpless considering my prior issues; academic probation status and changing my class schedule were not being addressed or resolved.

During this time, a family member attempted to commit suicide. On a family emergency, I rushed out of town. I contacted Teneika to let her know my situation. I told her I would be able to make attendance for class and I asked if I could get a two-day extension on my assignment. She told me an extension would most likely be denied but I could try for a tuition withdrawal credit. I asked how this would affect my financial aid and academic status (I was under the impression that she was still working on correcting my status). She said that it would not affect my academic status and she would have Priscilla call me to explain the effects on my financial status. Priscilla told me I would be asking for the accrued cost of the current class to be transferred to my next class because of an emergency withdrawal. Not wanting a withdrawal on my record, I again asked how this is better than a two-day assignment extension. She did not have an answer. I reluctantly, agreed to file for a tuition credit. I received the credit and later entered into human factors in technology, another 400 level class. Upset, I tried again to contact Teneika but soon gave up. I was weary and fighting to get through an elective, I did not choose and did not need for my program.

Then around the second to last week of class I received a letter stating that starting on June 28, 2009, I was being placed on financial probation due to excessive withdrawals and non-passing grades. I contacted both Priscilla and Teneika by phone. I recieved a call back first from Teneika during the last week of class, during class, which Teneika stated she wasn't aware I had class and then from Priscilla after the class ended. I let them know that I was never placed on financial probation while attending Axia because during my time at axia I only received one non-passing grade which would not count for excessive. I also disputed the fact that having only one non-passing and one withdrawal at the ground campus would qualify for excessive, especially considering the fact that the financial probation policy states that a student will be placed on financial probation for excessive non-passing and withdrawals during an academic year; my academic year started in October 2009. Teneika said they are compiling all of my non-passing a withdrawals since enrolling with UoP including axia online.

I questioned how the UoP could back date financial probation status and not academic probation status. Priscilla told me that she just recently received information that I was in financial probation at axia. I questioned this because I had now finished my fourth grounds campus class and just now receiving this information; if I were on financial probation why would I have been granted a tuition withdrawal credit (which I would not have applied for if this had been disclosed as a possible outcome); and again the policy states financial probation status is governed by academic year. Eventually I was financially disqualified without explanation.

Feeling extremely discouraged, I did not pass the human factors in technology class. I went on to voice my concerns to Bruce S, supervisor of financial affairs in Atlanta, Bruce thanked me for expressing my concerns, said he was aware of my situation and had been working on resolving the issue. A week or so later I received an email from Rarkimm F explaining I was being academically suspended because upon further investigation the environmental retake class I mentioned above, brought my grade point average down to 1.9 (below a 2.0) which caused me to be placed me academic probation as of October 23,2009. The error with this statement is, although the initial non-passing grade in environmental science had been replaced in the factoring of my GPA with the D minus I received in the retake, the initial non-passing grade is what brought my GPA down in the first place, thus making the science retake my first re-qualifying attempt. Since receiving the email from Rarkimm, I have requested a copy of both the June 2009 and October 2009 academic probation letters from the central offices. I only received a copy of the October letter and an email requesting I sign a third party release form for the June letter.

Without being allowed to continue with classes, my loan money has been sent back to the loan company and I am now being asked to settle the balance as stated by my new finance counselor Kyle S. Mr. S also informed me that they have confirmed that my academic probation did in fact begin in June 2009; however, I am still required to settle the balance before I am allowed to return to the University.

I did not believe that this institution would not have the integrity to correct their error and fix my academic status but would have the audacity to hound me for money I would not owe had the error not been made. It would seem to me that if the University corrected my Academic status in October 2009 I would have qualified to come off academic probation after finishing the philosophy class (if Teneikas interpretation of the academic policy is correct and maintaining a 2.0 in spite of the non-passing in philosophy would satisfy qualifications). I would then be placed back on for another four class re-qualifying period due to the non-passing in technology. It would also seem to me that the non-passing grades in technology and philosophy could have been avoided had my classes be scheduled according to my preferred sequence or had I been granted a schedule change as I requested.

I have tried working with my local campus and I now feel that further handling is needed.

In the beginning everything was fine. I went through all of my classes with pretty good grades until I got to the last one which was a math class. My health went really bad and because of this I missed to many classes so I failed the class. the only choice I had was to take it over again. In order to do that I needed to pay $375dollars before class started and pay $600 & something before the 9 weeks of the class was completed. Once I payed the money it was next to impossible to get any of my counselors to return calls or e-mails. the last contact I had was in 2004 with my financial adviser who informed me that my academic counselor was on maternity leave.

I asked if there was anyone filling in for her & he didn't know. He gave me her e-mail address, I tried several times to contact her and was never contacted. I could never schedule a class time now they're pushing for me to pay for something I never received. Beyond that their not even willing to deduct the 375 I've already paid. The way they've cheated me out of completing m education, I don't feel like my debt should be forgiven. One class and I would have been done and they took that away from me.

I still don't have a degree and because of what they've done the idea of another on line school ripping me off is more than I could handle. I have stress/anxiety seizures and because of all the stress I was under constantly, I was having seizures bad enough that I ended up bed ridden. i can't work full time period, and only part time barely. Social Security insists I'm not sick enough to not work. I need some thing I can do from home but they've made it difficult for me.

I applied for a B.S. in Criminal Justice with the University of Phoenix. My aid was not completely through, but they said not to worry, I could start my first class. Just before my second class began, the Orson advised me that I would have to pay approximately $900 throughout the first year out-of-pocket. When they demanded $175 before I started my third class, I advised the school I was dropping out of classes, especially after looking online and seeing that this was something that UOP did on a regular basis.

Now they want $924.75 from me without explanation. They sent back the balance of the student loan to the lender. I call, get no response, he called back once, I wasn't home, called him back, left a message, haven't heard from him since, but I have received at least 3 letters asking for this money, all without an explanation. I forwarded all my information to the Attorney General's office. I am waiting to see if there is a response. I advised Orson that if this showed up on my credit report I would refer it to my attorney.

If you look online, this happens all the time. It's all about money. They get paid by the government, then want the student to pay too, for classes already covered. Someone else mentioned being part of a class-action suit. If this is not resolved by the AG, then I would gladly be a part of it. This school is getting away with ripping people off by the thousands, maybe much more! I don't have the money to pay, nevermind that the student loans covered it, and they sent some back.

I went to UOP for over a year and it was the worst experience I have ever had. In my opinion this school is more about money than it is educating students. Phoenix is a collaborative learning school, and you grade depends on others. I found many students there maintain a C average just to get his or her own grant checks. Each class has a thesis paper do at the end of the course and this is done within a group. I found if I wanted to keep my grades up I had to do all the work which was hard doing work for a group.

Another problem I found was that some of the teachers shouldn't even be teachers. My Dad died a year ago last May, and I had to take of one class night to go to the funeral I had an A in the class and the instructor deducted 10 points off my overall grade.This killed my GPA, how can I go from an A to a B just because my dad died. Another problem I found was students were treated different. In my math class the teacher allowed people to copy others even on the exam. How can this be considered learning? My last week of math class I took the exam and it took me almost two hours, I had to leave class and go to the library just to take the test because of the noise.

When I returned to class everyone swarmed around me for the answers and when I did not give them up I started to get threats. I spent over a year at this school and every class I was the only white person and got picked on all the time. I am not prejudice but the teachers would let this go on because the majority of the school was ether Afro American or Hispanic. In my opinion this school is a waist of time and money and I urge serous students to avoid this school, they will try to make it very appealing.

I feel the education I got from UOP was a waste of time and money. Giving grades out to keep the money coming in should be Illegal. When I transferred I had to take English classes over even thought I received an A at phoenix. I was sexually harassed by an instructor and had to drop the class and the school still made me pay for that class, how is this right.

quality of communication.

I wrote the assignment in third person because we were told to analyze her comments and our paper. I felt like I was a special ed student! My life is complicated enough and I sure do not need her opinion that I am white trash. There is a judgement day, everybody gets one. I have a remainder balance of almost $9,500. It is still sitting there on my account. It needs to be sent to someone other then the school. They are making money (interest on my money). It used to take a real long time to get the loan and money, and the funny thing it was on my account less than 3 weeks. They said that I owed them $750 for the three week course, but they already took the money out of my loan amount.

My name is Jessica I have attended the University of Phoenix for almost 2 years and a half. I was very happy and excited that I was going to graduate. so I decided to call Maya and Brad to ask when graudation was going to be, and both of them said they did not know so then I decide to check my student account and credits and I came across my account that said that $1,105.00 was due and I was in schock because all of my classes are always pay and the University of Phoenix never allows me to take a class withouth being pay so I decided to contact Brad and he said I need to filled out a FAFSA form so I did and I got stuck int he part where it said that if I was requesting a loan of 6,000 dollars so I call him again and he said he was going to call me back I waited almost 2 weeks no anser so I called Maya and she said I need to talk do Brad and all of the sudden I get an e-mail from Brad saying that my account is no longer his and I get an email from Maya saying that my account is in collection and to call a number she provided.

so I called the numebr and it says that yes my account is in collection so I' am mad, angry , sad, and i Fell many things because I do not understand why I never got an email, a letter, or a phone cll from Brad or Maya saying that this class was going to come out of my pocket and that I need to start making paymnets by a certain date so my account will not be in collections. so I never need so now my account is in collection and they are telling me that they have no answers why they never sent me an e-mail, letter o a phone call all they are both saying is that financial aid did not cover my class and that I have to pay the $300 and something dollars the collection agency is asking for. but by the way I called the collection agency told them I had no clue my account was in collection and that if I can start paying them $200 dollars a month and they said no that they need 3 payments of $300 and something or other wise my account will go to third parties and my credit which is an excellent credit will be mess up by this account. please help what can I do I have till June 29, 2010 to pay this off and I help my mother who has a broken foot and a fracture arm with her rent ans medial bills and I can verly make payments of $200 dollars and they said no!!!

I had tremendous difficulty, as did most of the class, with our last instructor in the ELL certification program. She was caustic, gave incorrect instructions and changed them at he last moment, and interfered with our group discussions, even complaining to the university that we were on a personal chat room talking about her.

At one point she was failing most of us. It was the most absurd experience I have ever been a part of in graduate school. She was a kindergarten teacher have any clue how to deal with adulyts and treated us like chuildren. Further the university supported her every move, even allowing her to assign a mountain of work between Good Friday and Easter, and making Easter a due date of an assignment. When I questioned the ethics of this on a students only chat room she complained about my tone. All I did was pose the question whther it was ethically correct to assign work at that time.

I spent hours of my time filing complaints with counselors and student affairs-as did others. While I got my certificate, and had a B+ average, she made the experience a nightmare. I thought it was all over, that I can just walk away from the nightmare that was University of Phoenix, until this retarded university demanded a 3-5 page letter, asking me to write an essay on the importance of tone...like I was a 12 year-old! So now I intend to sue on free speech rights, as well as the fact that nothing in their student conduct pamplets discusses tone--because tone cannot be discerned on the internet, as everyone knows. This is a real backwards bush-league school, with an occasional decent instructor, but most were completely unqualified intellectually to deal with adults.

I had enrolled at University of Phoenix in the PHD Management in Leadership program. At first, I was told all my documentation was right and that I was approved. Three courses down the road the financial department contacted me asking for a written letter in regards to selective service, and told them the letter was already submitted. They required I written letter first, which I provided, then they kept asking for more documents almost impossible to get. However, I sent the documentation they asked me for.

Then they said they never received it, and I resent it again and they said they never received it. At that point i figured something was fishy with that department. I contacted the financial aid department by phone; not only they were rude but they threatened that I had to pay for all the classes I took and that my account was deactivated. I tried contacting the financial advisor and the academic advisor and until this day I have not heard from any one of them. I lost there months of my time not to mention the costs of books and sacrifice. My advice: save a headache and time and do not enroll at University of Phoenix.

State of Texas Higher Education Coordinating Board Regs require that all grad-level courses be taught by terminally degreed faculty. In Texas, UoP strives for 52%, leaving 48% of students in a non-compliant situation. Since 86% of UoP students receive federal funds, and reciving such is predicated on being fully compliant with state and local laws and regulations, UoP/Apollo has perpetrated a fraud on the fed govt and the taxpayers. I know these stats because I am the former "Dean" of the grad school at the Houston campus.

Since March 31, 2010 I have been given the run around by the financial aid department. I submitted my documents as requested and keep being told it would take 14 business days to certify and process. During the 14 business days there is always some lie they come up with saying my information with Dept. of Ed. does not match with the NSLDS and their is now a hold on my file and cannot be processed until it is cleared up. I contact NSLDS and they confirm my correct date of birth as being the same as what is reported to financial aid. The financial aid office does not contact me regarding additional paperwork needed until I contact them about the disbursement and that is the only time I am made aware of additional documents being needed. I submit the documents and then I am told that it will take an additional 14 business days to process.

During that 14 days they place another hold on my account for some other excuses they come up with, whatever I asked for I gave them. The Guarantor is very familiar with University of Phoenix and is frustrated that they keep asking for the same document that was submitted several times. Once that is "received" then they tell me its going to be another 14 days to process from the date the hold was removed. Guess what happens next?...I call financial aid regarding my award letter, and they tell me there is a hold place on my account because they need some other documents, then I am being told that it will be another 14 days from the date the hold was placed. At the end of that 14 days I call and am being told that they need some other document because by the time the many 14 days has come around I am being told that the letter dated 4/7/2010 is about to expire and I will need another letter before the expiration date.

I get the letter and then they open a ticket that takes 5 business days to clear, once that it cleared then I am being told it will be 14 days from the date the ticket was cleared. Well low and behold, what happens next...During that 14 day period I am being told it was placed on hold because they need some other ridiculous document, I even contacted the Ombudsman at UOPHX and she forward me to someone else who never responds to my email. This school needs to be investigated for their deceptive and unethical practices. They enroll a student to increase their numbers yet they will not release any monies from the Dept. of Education. to the student.

While attending University of Phoenix I had been put through the ringer. Not only did I fall through the loop with my advisors but they were telling me one thing but come to find out thats not what was going on. I have found out that my acedimic advisor told me I made a Bin one class but come to find out on my report it says I made a D. I have had to redo classes I know I passed with good grades. The advisors never called me to say that there was a problem but they documented that they had called. Then I was told by my advisor that I needed to take some time off for financial reasons and personal. Chris felt that I would benefit from it.

Then I get a letter in the mail that I quit school which I never did. I had to call them up to find out what was going on. Only to find out I had new advisors again which I was never called or sent a letter concerning this. I called them up and they said that I had to make a A in my class to be able to take the next class. I had a A untill this girl in the learning team caused us to lose a bunch of points which caused me to drop from a A to a B+. Now I was completely dropped from school. I have decided to quit and go to a different school but they won't let me have my transcripts. I wish now I had researched UOP before attending their school.

well where to start. my story is somewhat like others. when i called to find out about the college things sounded great. I told my Academic Advisor that i did not and could not afford allot of loans and that if i got mostly grants that i did not have to pay back that i could join and get my degree in Criminal Justice. Well they some how got things approved for me to join classes without the pell and loans comming through and told me to not worry and start my first term of classess online and the loan will come in as discussed. Well when the loan came in and my pell grant, it was the oposite of what we disscussed and called my Academic advisor and told her thaty i cannot afford such loans that was approved to me. I told her that i had to back out of classes and that is when the stuff hit the fan. I was told that if i backed out of classes that i would be penilized and fees would acumulate on me for dropping out of classes.

I some how believed their little scam and did not want to be sent to collections so i attended as told. but here is the real kicker. to locke me in before i seen what my loans were going to be. My academic advisor got me a job at the University Of Phoenix as a call center out bound call secratary. My job was to call future potential students who were inquiring about the online school. this is so funny i cannot keep from laughing. I was told during meetings that if the students ask if they get a bad grade or a firs F while attending, would the school allow for academic probation or some tutoring if things or classes became hard to attendl. Our team leaders and trainers advised us working there to tell them that we do help with tutoring and that they will not pull your financial aid for getting a F or if classes became rough. they told us to tel them that the school provides tutoring and your bad grade for first time or two will not mean that the school will take your financial aide. well i was irate at this time because i was already attending classes as well as working for the school that just scammed me.

I tried to contact my academic advisor about this and she stated that they do provide tutoring and not to worry about what the traines just advised me of. well after about a year in a half of schooling, things were getting touch and i needed a tutor. well once again i called my advisor and was alot around that time because i needed help with classes, she then started to make her self scarce stating that if i go to local UOP in my area they will help me with tutoring. I did that and when i hit the doors there of the school, the person in charge stated that they do not provide tutoring for Axia College students. I said wait, Axia college is the under college of UOP and that my academic advisor stated that i could get help here. i was turned away and told that they have never heard of Axia students getting tutoring.

I called my academic advisor back and she was no where to be found. I kept calling her for days and days until another advisor came on the line and stated to me that he was my new Academic Advisor and that there is nothing he can do to help me with tutoring. Oh he did state that there was a web site for the collge for me to send class questions to when needed. I told him that i neeed hands on tutoring with my Geometry and waiting for an answer back from this website was not going to cut it. he said there is nothing more he can do for me. now keep in mind i was trying for weeks on end to get tutoring for my geometry and nothing happend. well one thing for sure did happen.

i recieved my first F. I did not pass the class and they took my financial aide away and then told me that i owed them for the course i failed along with the other class i was taking for that term which were $700 a class. I now owe them 1400 dollars that i cannot pay and loans that i cannot pay. I am now in a community college that allows tutoring and academic probation or warnings when grades get low. they work with me an d allow for what ever i need. Now the school needs my transcripts from UOP and i cannot obtain it because i owe them money. I have been going to this college for a year in a half and may not be able to continue if i do not get thoes transcripts. Can anyone out there help me an d tell me what to do from here. all i want to do is get my BA and graduate like any other student but UOP will not let me.

I went to school only to find out that the degree I obtained is worthless..

First of all, after reading through several of these complaints against University of Phoenix I find these people to be ridiculous. University of Phoenix is the largest private University in the country and just in the last year has graduated over 80,000 students. They must be doing something right. Many people these days like to point the finger at someone else when something goes wrong instead of taking responsibilty for their own actions. This company has thousands of employees, and I can guarantee that not all employees do the best job that they can, which applies to any large business.

I am currently a UOP student and think it's great, my grad team which includes my finance, academic, and enrollment counselors are there for me uptil graduation. All the resources are available to any student who needs it. I know that if I have a problem not getting a hold of someone that I need to contact someone else. Considering how large this company is, you will always be able to get a hold of someone almost 24/7. I also know that by me going to school online, just being a student gives me access to grounds campuses. Just wanted to set the record straight, it's not the school that people have issues with, it's people who work for the University or themselves that are the problem. Stop bashing the school, the programs and instructors are amazing and the instructors have more experience in their field than any instructor I've seen at any traditional school.

I have been attending the University of Phoenix for several years. I have went through many advisor changes and have experienced many instances during which I did not know who my advisor was nor was I contacted for several classes. I overlooked many things because I needed my degrees and eventually was convinced by an advisor to enter into the masters's program.

During the enrollment process I was informed that the first class was going to be wavered because I was an alumni and my materials fees would be wavered too. I began classes only to discover that I was on academic probation. Upon talking to my advisor I was first told that it was because of my not taking the first class and it happens to everyone and I just needed to maintain my grade point average at a 3.0 for the next four or five classes or I would be removed from the program. I was bothered by this but continued on because I did not want to lose the opportunity as my advisor has so stressed the importance to me. My classes went well at first but I began to have problems with some of my grades.

I can take responsibility for my own actions but felt it unfair that my learning team partners affected my grade and in essence my probationary status too. I found myself in my last class of my probationary period and three weeks into the class I realized that I may not make the grade needed to satisfy my probationary requirements. I contacted my advisor and asked her if I completed the class with my current grades would I be able to continue in the program. I was told "no". She went on to tell me that I would need to pay cash out of pocket to re-take the class as well as takek another previous class to help bring my grade point average up to a 3.0 and still be subject to being kicked out of the program if I did not get an A in one class and at least a C in the other. My advisor and I agreed that I would be dropping the class and I would think about the decision to leave the school. She continually advocated for me to speak with my finance advisor about making payments on the class that I would be dropping so that I could take it again. I told her I would think about it and she set an appointment for me to speak with her.

I recieved an email that I needed to complete a paper and fax it to her (tuition reimbursement form) and I could take the class over at no charge. I emailed her back to confirm the information and she did not respond to the email. I called her and left a message and she did not return my call. I called my academic advisor and asked her and she said that it had been a mistake and that I would need to pay for the class and go through the process previously described. I told her that I was just going to leave the school as I had also discovered that I could not obtain licensure in the state of Indiana with their degrees anyway.

She then told me that I would be subject to fees for leaving the program. She and the financial advisor got on the phone and she first denied that she had been in agreement that I should leave the class in the first place. They then told me that since I left the class my loan money would be sent back, I would owe almost two thousand dollars for the class that I dropped as well as I would have to repay a refund that I had recently recieved or I could simply pay almost two thousand dollars within a six week period and remain in school. I am now faced with paying to stay in school or paying double to leave school and I am being given only a few days to decide.

I attended the college for 1 quarter and decided that I didn't like it, so I withdrew within the the grace period. Yet they didn't except that they put me in for another quarter anyway and now they are trying to make me pay $690 for schooling that I withdrew from. I'm not paying them the money, because I didn't attend the second quarter because I didn't know I was still in it! They have sent my bill to Reliant Capital Solutions and now they call me everyday asking for the money. They are driving me insane!

I started taking online classes for the University of Phoenix in August 2008. I was excited about doing this because at the time I didn't have any other options about wanting to continue my education. So, I applied online and the next 5 minutes an enrollment counselor contacted me over the phone, telling me all about the UOP. He was very persuasive. So, I agreed to start taking classes as soon as possible. I had to go online to fill out my FAFSA form. And he told me that as soon as I get that filled out I'll start taking my classes.

When they received my grant money, I didn't know anything about how was my money spent and where was my money going to until after I got finished taking my courses. And he specifically told me that I didn't have to get a loan. In order for me to start taking my classes, I had to pay 2,080 dollars. And some of the lessons they were giving me were the same thing over and over. And sometimes the instructor has to get advice from me. I feel like I've been cheated and ripped off. I mean there weren't no receipts until after I finished my first courses and I received a billed $for 2,080. I don't understand how that came about. Now the financial aid counselor who was over me is no longer there and I wonder why.

I have a problem with a college called University of Phoenix. They withheld information from me. Didn't tell me enough I was unhappy with the service. They rushed me into a contract without letting me look it over. I have harassing calls from them, pushing me to stay with the program. I want to cancel the contract and have them delete grades and credits and all personal information. I am very upset with this school. The quality of education was terrible, I learned little to nothing.

When I was in the class, I didn't learn a thing. They scheduled classes for me without telling me, even after I told them I want to attend another school. They did not cancel a Pell grant when they told me I need to give them an official withdrawal and that should cancel it. Then way later, they tell me that it was too late for the Pell but not for the loan. They canceled the loan. But not the Pell.

I tried reporting them, but the school said there was no wrongdoing. This is false. They never told me why the tuition was too high. They never told me about their accreditation problems. They won't even help you get employed. They say this in the contract. I want to cancel this. I have more to say but I would like to contact an attorney.

I was trying to get my associate's degree, by doing online classes through University of Phoenix, and I was told to fill out an application for FAFSA, which I did. In the meantime, their rep was helping me to get signed up for the workshops, so that I could understand their program. When I got into the workshops, I was overwhelmed, and called my rep to tell her I wasn't getting these workshops, and that I thought maybe I bit off more than I could chew. She instructed me to go ahead, and just check out the first classes I would be taking, and see how I did.

I did that. I felt this wasn't for me. I needed to be in a classroom with hands-on instructors. This online classes weren't for me, so I called my adviser, and left a message that I wasn't going to use University of Phoenix, because I didn't think it was the way I wanted to learn, and obtain my degree, and that to let me know what I needed to do to drop my classes, which I hadn't even started. About a month later, I got a call from their collections department, saying I owed them $185.00 for the 2 classes I attended. I said I never was in any class, and the woman that called said I did.

It showed I was in class for attendance. I couldn't believe it, because I just looked at the class to see if I understood. I am now being charged $185.00. I called the counselor Ms. **, and said I never attended any classes. She said I was on the roll call. I said I looked at the class, but I did not attend. She informed me I did. I was livid, and said I would not pay this, and they were crooks, and this was a scam. Because they did not give me an option to drop the classes without paying something, and I would be paying for nothing, because I did not even do anything, or do any assignment, because I dropped out before I even started any classes. I hadn't even finished the workshops.

The school took my student loan money to pay for classes I haven't even took. And I requested additional funds, and they took that too. I asked if Pell Grant was supposed to cover my class, and they said they had no idea what happened to my Pell Grant and had to research it. I have yet to see any money. It caused me to lose my home, because I was depending on that money from the loan to help pay my rent.

I am interested in furthering my education, and with my work schedule, thought classes online would work best for me. So I requested a packet from several, including the University of Phoenix. Literally an hour after I submitted, my house phone rang. Immediately thereafter my cell phone rang. And this repeated, continually, from 8 a.m. to about 7 p.m., for the past three days.

I wake up in the morning and have ten missed calls (not exaggerating) on both phones. I would classify this as extremely overzealous recruiting at best, and flat-out harassment at worst. All I did was request an information packet! Now they will not stop calling me, even after I emailed them and (in very blunt terms) told them I would not be interested in attending their university if this is how they recruit students.

Despite the negative comments against University of Phoenix, I had quite a positive learning experience there (MBA-Healthcare Management grad 2007). The same negative statements said against University of Phoenix have been said for just about any other regionally and AACSB or ACBSP accredited college or university, even worse in some cases and that includes top tier with their major focus on generating endowments, return on investments and other revenue generating endeavors. I find that, like against other schools, the root behind these negative statements comes from disgruntled individuals who failed to some degree in their academic performance and instead of holding themselves accountable, they blame the school.

Phoenix like any other regionally and programmatically accredited university is bound by accreditation standards to maintain a marked level of academic delivery and excellence. Yet, the school cannot be held responsible for the student's lack of motivation and ability to maintain an acceptable level of academic performance. On a positive note, I noticed that Phoenix has become more active in alumni activities giving its graduates in particular sense of still belonging; greater emphasis on extracurricular activities like other so-called traditional schools and a culture that attempts to give the student a sense of ownership and pride in their university. University of Phoenix also has business program accreditation ACBSP, which puts it in an elite position and is currently the only adult oriented college that has business program accreditation. In my opinion, Phoenix continues to grow and evolve into a well respected university. It is what it is!

I graduated from UOP a few years ago with a masters degree. When I entered the masters program, it was very clear what the requirements were (I needed an official accredited undergrad degree with a gpa of 2.5 or over (it seems UOP doesn't accept just any undergrad school either-they must be regionally accredited in particular), significant work experience, references and acceptable writing and communication skills) and admission requirements to enter their undergrad are more rigorous such as previous college credits, taking English and Math competency exams, high school grad transcript and other requirements especially for non native English speakers. Therefore, I don't understand why individuals keep saying that it is so easy to get into UOP when their entry requirements are basically the same as any other colllege or university.

All one has to do is read their admissions requirements and see that they are indeed basically the same. In terms of pride or interacting with snobs in particular who probably look down at other colleges too, its usually to make themselves feel good which basically shows their lack of academic maturity. These snobs who graduate from so-called top tier traditional colleges who overlook the purpose of going to college and look for reasons to scrutinize someone else's alma mater, usually act this way because they may be looking for a way to feel better for getting stuck with a huge amount of student loan debt and no immedfiate job prospects. Most employers or professional environments such as healthcare, IT and business organizations generally view UOP grads with respect and generally refer to UOP when discussing college training for career advancement because they feel UOP is geared toward preparing individuals for job specific careers as oppposed to the more traditional colleges that include many required courses that are unrelated to the core career curriculum; are not suitable for working adult professionals in terms of institutional structure; huge classes, indifferent instructors who usually have no career background in the professional courses they are teaching and younger generation students who are have no experience and are basically useless in interacting on a professional and experienced basis.

I also find UOP's media advertisement commercials to be presented in a high quality fashion. Yet people can say what they want, but what really matters is that UOP has highly impressive accreditations and affiliations. Their credits are just as transferrable as any other highly regarded traditional college and employers tend to look at UOP grads as professionals with more job specific academic training. I proudly display my framed UOP graduate degree including a framed letter of regional and business accreditation along with my state college undergrad and in particular my UC Berkeley IT certification on my wall and people who have seem my credentials are equally impressed with them all.

I have been a student at UoP since 2006. I have had a wonderful experience. As I read the negative comments, I ponder the true nature of the negativity. If one does not receive a call back from the academic counselor, then one should not fault the organization. There are avenues to take, in the case of a lack of response. By calling the main number, you can easily be connected to the superior of the negligent counselor. This tends to resolve the issue quickly.

In regard to failing courses: exactly how do you do this here? I am carrying a strong 3.5 and I graduate in July 2010. This organization will not work for you, if you are unwilling to comply with your specific instructor's instructions. What works for one instructor, may not work for the next. This is not cookie cutter learning folks; this is independent learning. If you are not capable of being diligent and proactive, this is not the school for you. Maybe the shortcomings of the student should be examined, prior to slamming UoP's name. Thank you and have a nice day.

I was enrolled at UoP, in my 6th week, with 99.99% in both of my classes. I, unfortunately, was in a serious car accident and had to take exactly 29 days off to help in the recovery process. Coming back, I re-enrolled into the same two classes I was in before. I was not made aware about student disabilities services that may have avoided the issues to follow.

Besides my financial aid being completely screwed up, my Gen 105 teacher, Kimberly I, decided she would unfairly target and literally bully me in my class. She would blatantly not grade turned in work, would harass me and say I did not turn in assignments I clearly did. And when I finally sought some advocacy or resolution to the matter through the Office Of Dispute Management, which is meant to be a stall wall for incompetent faculty and staff at UOP, they told me the "teacher owned my grades." They never made her change any grades and told me I could do an audit on the class after I received my final grade but there could be no promises of any changes to my grades since they stand by their staff and decisions.

I am interviewing people as we speak. All those interested should contact me. I have been under extreme emotional distress, have had to start back taking anxiety medicine. I have had my GPA effected which hurts my chance of transferring. Also, I had to pay out of pocket cost.

I have been with University of Phoenix Axia online since August of 2009. I am pursuing an Associates degree in Human Services. Since beginning, I have been very pleased. At first, I was a little discouraged with the lack of communication from my academic advisor and financial advisor, but I have been assigned new ones and couldn't ask for better! Some of you may have legitimate reasons for your complaints, but I think some of you do not. It is up to you to be responsible. You are adults, not children! No one is going to hold your hand, so buck up!

I am a doctoral student. I attended a dissertation residency in Atlanta. I had an opinion that differed from the facilitator. This woman wrote a review that was libelous and derailed my doctoral studies. The school does not allow student dispute appeal, which should be a crime for the amount of money we pay to attend this school. I solicited letters from my peers in the class who had nothing but praise for me and did not understand why I was accused of lack of cooperation. If I had to suck up to the instructor I should have been advised earlier.

The instructor informed the class that two students came to blows in her prior class and I can understand why. She could to control the class and was as scatterbrained as she could be. She said she did not see any management growth. I only saw this woman 5 days and with that one line she attempted to kill my career. The university says I must take the class over. I want all of my money back for the classes I have paid for and money for destroying my career. If this woman who saw me for 5 days can judge my managerial progress, then they should let her teach the first class of the doctoral studies so the students will not have to waste their time.

The consequences: loss of approximately $4500 for the cost of the residency and at least 500 thousand for the libel of the instructor and the refund of my money I have paid for classes. Approximately 50k. I would like to sue them for a million dollars for stress. I am a cancer survivor and this stress is detrimental to my health.

I was a doctoral student at the University of Phoenix for over 3 years. I attended every class whether online or their 7-day onsite class in Atlanta. It was hard work and very time-consuming, but I was determined to get my doctoral degree. During the first year onsite 7-day class in Atlanta, we were told that once we reached candidacy for the doctoral degree (after all classes were complete), the university would help us gain recognition for attaining a six-year degree.

Now that I am here, the university is giving me the runaround and saying that I have not met all requirements. Basically, they have said that because I have not had my dissertation approved and that they cannot help me get a six-year status. Even though, as I have heard others say, when my dissertation is sent in to be approved, they sent it back to be tweaked and fixed. When I fixed the items and resubmitted, it is sent back to me again to be "tweaked."

I have been told that I will have to pay more money to continue the process. Shocker! I have emailed, called, and told them that if they would help me get the six-year status, this would up my base pay; therefore, I could pay them to continue the process. However, they have been very unwilling to help me out.

Now, the student loans are coming due, and I still have no doctoral degree. I just want others to know that the University of Phoenix seems to be very student-friendly when you are considering them. But once you are in the program, watch out! I believe that they will continue telling me no matter what that my dissertation has not been approved just so they continue to get money. Please consider other programs before you look into the University of Phoenix.

I have been a student at UoP (Axia College) for almost a year now. I was a transfer from a local college here in my hometown. I decided that with my hectic schedule, I just did not have enough time in the day to work full time and also attended class full time. So, I enrolled in UoP's online school, Axia College. At first, my enrollment counselor, my Academic Advisor and also my Financial Aide Advisor were very helpful. They called to check in with me a few times a week and everything. I was very impressed. As a matter of fact, the first call I received from my Financial Aide Advisor went very well. She told me I would be getting a reimbursement check from my loans within the next few weeks. I believe the amount was for either $1,200 or $1,500.

A few weeks later, I received another call from my Financial Aide Advisor. During this call, she informed me that I would have to pay over $400 out of pocket now and that I would not be receiving a reimbursement check. She told me the reason I would have to pay out of pocket was because my previous school somehow received this $400 some odd dollar amount and that I would have to call my previous school to see what they did with my money. I called and called my previous school and received no call back from them.

I had finally had it, but after another week or so of trying to contact them, I was finally able to speak with someone in their Financial Aide Dept. They informed me that whoever I am speaking with at UoP has no idea what they are talking about. I was told that the funds they did receive at my old school on my behalf were used to cover what time I had spent there and that the balance was returned to my lender. I was also advised by my previous school that all this information was enclosed in my Sallie Mae statements (which they were right about). I felt like such a fool for even calling these people.

After reviewing my SM statement, I then called my Financial Aide Advisor back at UoP, informing her of this. After saying that she needed to get her manager involved with the situation, she then informed me that she would call me back. After about a week or so, she finally called me back. During this call, she then informs me that I have to pay out of pocket due to my transferring from one school to another school within the same year. I was told that I "capped my amount on loans for the academic year." It's funny how a story can change in a matter of a few weeks huh? Well, me being the type of person who hates confrontation and arguing, I let that be that and somehow managed to save some and also get some help from my parents with this $400 some odd dollar out of pocket balance.

Now, onward to another issue, I received a call from my Financial Aide Advisor on March 12, 2010. I missed her call due to the fact I was at work. I called her back as soon as I seen I missed her. I didn't receive a call back. I emailed my academic advisor about a class and asked her if she knew why my Financial Aide Advisor hasn't returned my call. I was informed by my academic advisor that my Financial Aide Advisor was on vacation for the week (the week of March 15, 2010). Again, I let that be that. So, I emailed my Financial Aide Advisor on March 24, 2010 after not getting a return call from her upon her return from vacation from the previous week. Surprise, surprise, no response from her via email yet either.

So, here I am, left confused and extremely worried on March 29, 2010. I am in the beginning of my 6th week of this block of classes. I have yet to receive a call or reply to my email from my Financial Aide Advisor. I am growing extremely worried. I checked my student website a few days ago and seen I had a balance of over $2,000 due for the block of classes I am currently taking. I checked again yesterday and now my balance due is over $4,400 (which is my tuition amount for the next block of classes I am to start at the end of April).

I have emailed my Academic Advisor about this. I have emailed my enrollment counselor about this. I have yet to receive a response from anyone about my situation. I feel I am being taken advantage of by this "university". They already have me there, how can I leave without being penalized? I have questions that I need answers to. And no one is willing to help me, which is wrong! Very wrong! If it weren't for students like me, these people would not have a "job".

These people are very unprofessional. How are businesses like this able to get away with what they do? I regret whole heartedly ever attending or showing interest in UoP. University of Phoenix/Axia College is a total and complete joke! Do not go here. It is a rip off! They will get you in and play pretend with you for a while then leave you to hang dry and also leave you broke!

I filled out an interest link on my Facebook page that asked if I would be interested in attending college. Soon after I received a phone call from Raymond V. I explained to Raymond my situation and that I would need some type of financial aid to begin classes. We proceeded to fill out a student FAFSA form and a Sallie Mae loan form. Raymond advised me what to put in each box and later told me that I would be approved for the maximum amount of student aid, which was around $5300. He also told me to apply for the full $9500 loan amount when the courses I would be taking only cost $8850.

Keep in mind the whole time I was filling these applications out that I was telling Raymond that I would not be able to afford these classes unless I received the financial aid. A loan alone would just put me in debt that much further. The whole time he reassured me that my financial aid would be granted. One week after filling out my college application, Raymond called and told me that my orientation class started the next week and I should go ahead and start this class. I asked him if I had been approved for the financial aid and he said yes.

Over the next four weeks, I have had contact with my financial aid counselor, Nicholas E. In these encounters, he told me that small things needed to be changed here and there and that I had omitted some things that needed to be finished before my financial aid was released. I complied and gathered and faxed all my information to him and the financial aid department, where they told me that everything looked good. Now four weeks into my classes, Nicholas tells me that I would not be receiving any financial aid. I have not tried talking to anyone yet at the university about this because I just found out and I just found Consumer Affairs. I do not know what to do. I cannot afford to pay that money back and without financial aid, I am screwed.

Me and my family scrape by every week. I am currently unemployed and my wife is sporadically on temporary lay offs due to lack of work where she is at. I have two small children that are hard to feed at times. Now I have another $9500 debt that I should have never gotten because I told the people at the University of Phoenix that without financial aid I would not enroll in their classes. Above all else, I have set goals and made dreams that will probably never happen because I'll be too in debt to carry out my plans for my future and my children's future.

I attended classes through them for 2 weeks when I realized that I wasn't getting the help I needed. So I told them I had to quit, they said OK. I received Pell Grants to cover all the expenses and now I am attending a real campus. They want a copy of my transcript from there and University of Phoenix is telling me I can't have it till I pay them over 1000.00. I was told I owed them nothing and now that I am needing something they are saying I do. I may have to drop out of school because they refuse to give me a copy of my transcript.

I first applied to the University of Phoenix to get my teaching credentials. I was contacted minutes later by an enrollment counselor by the name of Maria. We talked for awhile about my future and why I wanted to be a teacher. I decided I would give online school a try. Later that evening after speaking to my husband, we decided that I was not able to take time off of work to complete my student teaching. We discussed other options and I thought Criminal Justice might be the way to go because I work in fraud and my job would pay the cost if I majored in something associated to my field of work.

The next time I spoke to my enrollment counselor, I told her I had changed my mind and I wanted to pursue Criminal Justice. She began to talk me out of that major, telling me it was a bad choice and I would be restricted to one line of work for the rest of my life. She tried to talk me into getting a psychology degree. She finally asked me exactly what I wanted to do in my current job and I explained that I wanted to be a trainer of new hires and possibly become a recruiter for my line of work (in the Fraud department). She explained that that line of work would be best suited with a business degree in human resources. I asked her if she was degree specific because I was sensing she was trying to talk me into something because she wanted to get me enrolled at any cost to my future. She said "No, I can assist you with a degree in human resources." I had never heard of this degree until she mentioned it to me!

I researched the degree and actually found it quite interesting. I spoke to my mother who agreed that this degree would suit my career in my line of work. I decided to contact the recruiter and tell her we were good to go with the BS in Human Resources Management. After a few conversations about my transcripts from my previous college, I was enrolled and set to start school. The night I began online courses, I noticed that the class I was enrolled in did not sound like a class one would take if they were pursuing a business degree. I was taking "Introduction to Human Services." As I began to read the course outline, the courses appeared to point me towards psychology or a liberal arts class. As the light bulb went off in my head, I went back to the main UoP website, clicked on my major code and saw that I had been majored in Human Services!

I called my enrollment counselor the next day and asked her how this happened and she re-enrolled me in the correct degree program. She then told me, "Well, I cannot help with a business degree. I would have to transfer you to another enrollment counselor." I know I am not an idiot and I know she purposely sold me on the Human Resources program so she could enroll me in Human Services hoping I would take my classes and never figure it out while she got paid. This institution pays the enrollment counselors based on how many people they recruit, which has led to sleazy tactics and unethical actions! Luckily, I caught it in time with no further financial consequences to myself. My message is others beware!