Complain about a product or service

Ford Expedition

Biggest, sure. Best? We're not so sure about that. This hulking brute tortues its owners almost as much as it annoys the rest of us.

Problems include:

• Engine problems
• Spark plug blow-out
• Gas cap leaks
• Spontaneous combustion
• Premature rust
• Speedometer/odometer (bad news at end-of-lease time)
• Torque converter failure
• Transfer case
• Transmission woes
• Window track problems
• Spare tire hazard
• Windshield seals
• Rear view mirrors
• Cracks in the floor
• Miscellaneous complaints

One thing's for sure: once you drive one of these big guys off the lot, it's yours. Expect little help from Ford if you have problems. Of course, you could try Ford's dispute resolution board.

Arsenio of Brooklyn writes (2/27/03): I would like to start a petition where Ford Expedition owners could add their names, in an effort to force the Ford Motor Company to accept responsiblity for their merchandise. These vehicles cost too much money for this manufacturer to be so complacent and neglectful towards the needs of the customers who put so much money into their company. Any help or advice you can offer is greatly appreciated.

A very unhappy Ford EB Expedition Owner

Ford smashes major lawsuits as though they were gnats. Petitions mean even less. If you have a specific problem you're trying to solve, the best course of action is often a suit in Small Claims Court. If you're lucky the company won't show up and you may win by default. If not, you have lost nothing but your time and the filing fee. Welcome to life in the 22nd century.

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