Firestone Reviews

I had an 11:00 appointment on Tuesday May 5th to have an oil change, tire rotation and brake inspection on my 2001 Silverado at the Firestone store in Fairfield CA. I was there at 11:00 and right away I started hearing excuses about the techs being busy but as soon as one was free they would pull my truck in for service. Well, 45 minutes later my truck was still sitting outside the shop. I made the appointment so I would not have to wait for routine service, my time is valuable. Apparently, my time was not important to the store manager at Firestone. I asked for the key to my truck so I could leave. I did not have time to deal with the inefficiency at that shop.

Purchased 4 Bridgestone Potenza Sport tires on 9/13/2023 for 2005 Mercedes SL with 48100 miles. My mechanic recently noted premature dry rot and suggested taking to Firestone dealer for possible adjustments as I currently have only 51100 miles on 4/19/2026. Lafayette dealer stated nothing they could do and incidentally there was NO warranty even from initial purchase however if I had purchased hazard insurance maybe they could help. Contacted Firestone and they sent me to another dealer but with same results. NO HELP! Retail invoice # ** Store #568813.

Your staff are liars and not helpful. = I called day before to schedule to have 4 tires put on my car they told me 1:00 the next day. I brought it in at 12:30 and checked in they told me it would be 11/2 hours so I left the car. I called at 3:00 to check on it. They told me it's on the rack and would call when ready. I had to go to a store next to it and noticed my car still where I left it so they lied to me. I asked who lied to me they all denied it. They finally called me at 4:50. Said car was ready. I got there and was going to pay with check. The guy checking me out did not know how to handle a check payment and had to get help. After 15 min I finally got my car, I won't be back and I will tell all my friends. THIS WAS 4/72026 RONNIE **.

Prompt, friendly and excellent service! I was impressed with the knowledgeable and personable staff, and my car’s issues were completely addressed. Highly recommend!

LaGrange Firestone has liars. They told me they would get to my tires by the end of the day. I show up just before closing and they were going to let me drive away after they did nothing, no rotation, no flat fixed. They are terrible.

I came to Firestone on February 19 2026 due my check engine light was on and my vehicle need the purge control canister. I paid $99 for the engine diagnostic test, I was advised by the employee that the purge control valve and a leak need to be fixed. I paid in total $494 to have the emissions system per the check engine light replaced. March 21st my check engine light came back on, I took it to have the code tested at Autozone and the code came back as to replace the purge control valve.

I wouldn't give an single star. I bought the tires from Firestone in October 2025, now it's been not even 6 months with 10k mile and had been keeping up with Tire rotation, Wheel alignment. Today when I had been to them they mentioned tire needs to be replaced. Haven't taken the car out of city at all. It's just to work and home. This is the first time I have seen such a negligence. PLEASE DO NOT BUY TIRES FROM FIRESTONE!! WARNING!!

I'm attaching my post from a year ago, I was happy at that time. Fast forward to today. I bought new tires $1000 from Firestone back in June 2023. I get regular tire rotations and alignments (between my dealership when they work on my car) to Firestone (Typically every 6 months), In those 2.5 years, I have driven 28K miles (Hardly anything). Tires are Firestone All Season (225/55R20) Rated at 55,000 miles, or 5 years.

Charges didn't match my quote. Bait and switch. I would avoid the Newton NJ, store. Poor service. Won't be going back. Manager didn't care about complaint.

My Ford Explorer was slipping all over the road in the most minimal amount of snow, but fine on dry pavement. I brought it to Firestone for an alignment in hopes to fix this problem. This did not fix the problem. I called Firestone and was told to bring it in for a test drive when we would be able to recreate the problem. We went for a ride and it was INSISTED that I needed 4 new tires because the rubber was hard and snow/slush was getting stuck in the tread mimicking “bald” tires. My tires were 4 years old, 19,000 miles and had a 7 tread depth which should be covered under warranty. So, the woman at the desk picked up the phone, called Goodyear, acted like she were a family member and sent me down there.