
Dave of south ozone park, NY on Jan. 30, 2012
Satisfaction Rating1/5
This is an email I sent to the service manager. They won't help me. I have proof that this is a problem, since day one, and I spent more than $70,000 on this car, and they are robbing me of my money.
I brought my car in for service two days ago, due to the ongoing transmission malfunction, that I've been having since day one. Steven advised me to call my insurance company, because I would need a whole new transmission, which would cost $18,000. The reason I'm writing to you, is because this should be a warranty job, because I never hit any potholes, or anything with this car, for you guys to say it's damaged due to impact.The reason why he thinks it is so, is because a few months back, when I brought it in for the same transmission malfunction, he noticed some minor damage to the felt covers that are located on the underside of the front bumper (which are there to protect the front bumper from being scathed when coming down steep inclines, and also serves as an air scoop for the intake). I admit that mine had damage, but I explained to him it came from a drive-thru that I went through, which had a very steep incline, and I couldn't avoid scathing it.
The tech finally figured the transmission oil pan had a tiny hairline crack, and it was causing the fluid to leak out, but this is after I had brought the car in 3 times before, because it was leaking oil and also giving a transmission error, since I 1st drove the car home with only 32 miles on it (I saved pictures of the messages on the screen of every time it happened, including the millage on the car, and the time it happened). They diagnosed each time, and gave it back to me, saying nothing is wrong with the car, or doing minor fixes, such as topping off the oil, reprogramming the CPU, and changing the seal around the oil cap, not knowing that it's the pan leaking, and not the seal around the oil cap. After they noticed the crack on the oil pan, I was imminently blamed, and told to call my insurance company, because they are linking the damage on the front end, and saying that I must have hit something, causing the oil pan to crack, which is not possible because the damage on the front was very minor, and didn't hinder any functions of the car. I even pointed out that the metal shield that covers the transmission pan didn't have a single scratch, dent, or any sort of damage (it would be the 1st point of impact before any damage is done to the pan itself ). They were just assuming I hit something. I tried everything I could to tell them its not my fault, but in the end, no one listened, and I had to pay over $1,800 out of pocket to fix the oil pan myself.
I got the car back, and it drove okay for a few months, and then the problem came back, even worse this time. The transmission malfunction happens even more, also the car shuts down on its own, while I'm driving (it once happened in the middle of the belt parkway where cars are flying past me, while I'm stuck in the middle of the highway). After I came to a full stop , I waited 2 minutes, and restarted the car, and it was fixed. Most of the time, restarting the car fixes the problem, but it didn't really. Also, I would come to a red light, and make a full stop. When the light changes, the car sometimes has a 3-4 sec lag, and then it would kick in really hard, and then move. It feels like I was hit by another car from the back. All of these problems were explained to your guys every time I came in for service, and still no one fixed this problem. Right now, I'm here in this mess. My insurance company is coming down to look at the car, but they think shouldn't have to fall on them.
I was honest to them as I am to you, because they are asking questions that I didn't have answers to, like, where did the impact happen to the car and when. I said I never had any impact with the car. I told them I've been experiencing this problem since day one with the car, and it was completely neglected to be thoroughly looked over, and addressed by the dealership. They are advising me to contact BMWNA directly, and get in touch with corporate, to address this matter personally, because they aren't responsible for damages not caused by me either. They advised me to obtain all my previous service records, and send it to them, and they will get in touch with BMW as well, to see how to address this sort of problem. I'm really disappointed in the service, and driving experience I've had with BMW. It's my first BMW, and definitely my last , because I can't deal with this every other week, and every month having to coming down to the dealership, to fix so many problems on a brand new car. All I need from you is my service records, so I can send it to my insurance company, and I want to keep you in the loop, because you told me if I ever needed anything, to contact you.