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Audi • General Complaints • Sludge

Jeff Jones of Leonardtown MD (06/29/06)
My Audi S4 has developed a slow coolant leak that has resulted in the coolant contaminating the engine oil. The vehicle was inspected by Criswell Audi of Annapolis Maryland, with no cause of the leak identified or solution to the problem proposed. The contamination of the engine oil has been verified through an oil analysis performed by Blackstone Laboratories of Fort Wayne, Indiana.

The coolant contamination of the engine oil is causing increased wear on the engines internal components. If the problem is not corrected the motor is not expected to last for as long as it would otherwise. I was alerted by Blackstone Labs that they have received several similarly contaminated samples from Audi owners with the 2.7T engine. I learned that the other owners are experiencing the same problem. I have also learned that in two similar cases the problem was fixed, unfortunately the solution was to replace the motor.

My Audi has developed this problem after only 5 years and 65k miles of use, only one year after the manufacturer’s warranty expired. Audi of America should extend the warranty period covering the 2.7T engine so that this defect can be repaired under warranty. The 2.7T motor is used in several Audi models; the S4, A6, and Allroad. I have spoken twice to Audi of America about this. Their response has been that they sympathize with my situation, but they will not be doing anything to resolve the problem.

Anna of Issaquah, WA March 30, 2006

Anna of Issaquah WA (03/30/06)
Related to A4 fuel pump failure recall. I have had 2 failures in the last year. They were very dangerous because the car stops in the middle of the road. I saw recall on Web site and contacted Audi. They told me there was no recall and could not help me. The dealership also did not know about the recall. When I showed it to them, they said there was nothing they could do. I was required to place an "in stock" and possibly defective third fuel pump in my car until the new ones are received.

In addition to the stress of wondering if this third pump will fail and my family will be injured, I have had to deal with the inconvenience of towing, having only one car, etc. Audi's intentional placement of a possibly defective part in my car is unbelievable.

Lisa of Harrison, NY March 27, 2006

Lisa of Harrison NY (03/27/06)
My husband leased a 2005 Audi A8 in March of 2005 from Jack Daniels Audi in New Jersey. Since that time, we have had many electrical problems with the car. Our car is now at the dealership where the entire transmission is being replaced. The reason that I am writing this email is that one of the many problems that we had with the car is quite dangerous.

When we would start the car and then place it in either forward or reverse, when we went to step on the accelerator, it would lurch forwards or backwards very quickly. I believe this to be a very dangerous condition. If it is happening in other Audi vehicles, I think that someone should fix this overall problem. Someone could get killed. Luckily this usually happened when we were backing out of our garage and there was no one behind us so that we were able to stop immediately by hitting the brakes.

I told Audi service about this problem and also contacted Audi USA customer service directly. I was given a reference number 60106074 and was told that they would get back to me by tomorrow. I was concerned that even with the replacement of the transmission, this would still happen. I have 3 children and am concerned about this unusual condition in the car.

Fortunately, there are no consequences arising out of this situation. The dealership is replacing the transmission under warranty. I am writing this as a concerned consumer. I am trying to prevent a possible future injury or death.

Melissa of Phoenix, AZ March 25, 2006

Melissa of Phoenix AZ (03/25/06)
In 1999, I purchased a brand new Audi A4 2.8q in Arizona. When I took delivery of the car, I drove it home and immediately noticed that one of the alloy wheels on the car had a large amount of brake dust on it. I immediately drove the car back and asked them to replace the wheel with a brand new one. They explained that this wheel was likely swapped with one from another car - but no idea why this happened or why they tried to sell it to me, thinking I would not notice - more than likely. This marked the first or many frustrating issues.

Since the closest Audi dealer to myhouse was about 50 miles round-trip, I spent the next 3 years bringing the car in for so many warranty issues which were very irritating. In several cases, the issues were large - air climate control failed after only 6 months and while driving in the middle of AZ summer at 120 degrees, 2 replacements of the in dash trip computer due to LCD fading...the list goes on and on.

The car was a lease due to my lack of experience with Audi and having heard that Audi's history wasn't exactly great. At warranty end on the car, and only 100 or less miles away from the top miles listed for full warranty, the drivers side window regulator failed. Rather than honoring warranty, I had to pay over 300 to replace. That was the straw that broke the camel's back......never will I buy or ride in Audi again. Urgh!

I parked the darned car, and went back to Acura which I am now a lifelong loyal customer to. Audi should take some notes! Upon return of the car via leasing, I was notified to pay for mileage overages. I attempted ot contact Audi of America and request their covering these charges due to my consistent issues with warranty items on the car that required my driving back and forth. I was able to provide documentation that showed all the times I had to drive the car to the dealership for medium to major issues relative to warranty, yet the refused to cover unless I would buy another Audi. HA!!!! Ya, fat chance of that.

So, I got stiffed all around on this car. Because of this, I promised to never recommend their company....not to mention their customer service at the dealerships is really not great and based on my conversations really seem to not believe in their cars too.

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