Luxor Hotel & Casino Reviews

We filed a report with the hotel security. We contacted their Risk Management department who told us they would not help us out with any reimbursement. They told us, if we wanted to seek reimbursement they would need an attorney to contact them. They refused to give us any information about their corporate office so we could seek reimbursement from them. We contacted the hotel's General Manager who also told us they would not help us out with any reimbursement.

The first night of our trip was completely ruined. My girlfriend spent the night vomiting. We spent money on the dinner that ruined our vacation. We also spent money on her urgent care treatment as well as her prescription from the urgent care. It was also very surprising how rude the Luxor's staff was when we asked for reimbursement.

We spent several hours trying to get this taken care of, each time having to wait in the check in line with our luggage. We could not get a manager to come to the desk to speak to us. One desk clerk mentioned that they had just been bought by the MGM and were doing renovations. Our thought is that that was irrevelant. We had the right to expect what was advertised and promised.

On checkout there were issues with the bill. We were charged for meals at the buffet that were to be comped because of the package we booked. They also charged a $2 per day room phone fee. We did not use the phone. This stay was a huge disappointment.

We spent several hours trudging from room to room dragging our luggage. It was a waste of our valuable vaacation time and set a negative tone for the entire stay.

We were set to arrive Friday 4/11 night at 10:30 p.m. however, due to a flight delay we didnt arrive at the hotel until Saturday 4/12 around 11 a.m. We met up with a friend who did check-in room # 2009 Friday night. We visited in the room until around 1:30 p.m. We headed to the strip for lunch and an afternoon of walking around. I started experiencing head aches and a slight cough. After lunch was over I had tightness in my chest. Not feeling 100% I headed back to the Luxor and changed into my swim suit and spent the afternoon at the pool. Through the afternoon I started to feel a little better.

Around 4:30 p.m. I headed back to room # 2009 to take a nap and shower to attend the Bon Jovi concert at 8 p.m. at the MGM Grand. The concert was to be the highlight of the trip. After sleeping for sometime my friends returned to the room and I showered and was getting ready for the concert. My headache and sinus pressure increased in severity. I was getting irritation around my nostrils and my mouth. My eyes also burned. I was under the impression that maybe the smoke from the casino was causing some of these issues.

Once we left Luxor the fresh air did seem to help however, at that point I was ill. The tightness in my chest increased and I felt winded with the walk to MGM. As soon as the concert was over I returned to the Luxor with the intent on going to sleep. Come to find out that would be impossible since room # 2009 is two doors down from the emergency exit for the LAX night club. After a call to the desk we found out the club was open until 4 a.m.

Without being able to sleep we thought about ordering a movie however, I knew with the headache and pressure in my head I would not be able to keep my head up. We did the best we could in an attempt to sleep with the night club base line thumping two doors down.

On Sunday 4/14 at about 7:30 a.m. I woke up with all of the previously mentioned symptoms and the inability to inhale. At this point I was under the impression I might have an upper respiratory and/or a sinus infection that traveled to my lungs. I decided I needed medical care. Since my friends were still sleeping I headed to the lobby to call my health insurance company. I needed to find out where I could be seen and have coverage for the services since I was from New York State. With the three choices I headed to the taxi line gave the men my list and they guided me to the closest facility.

University Medical Center Adult Emergency Department was the facility I went to UMC provided prompt service. I presented with sinus pressure and a painful headache and tightness in my chest. Once I saw the doctor he explained I was having a sever allergic reaction and it could be seasonal allergies. I explained I work outside all year round and dont have allergies but am allergic to particular things. I am allergic to a medication erythromycin. He asked if I was currently taking anything in that family. I was not. At this point the doctor said he would return. During the doctors absence I called back to the Luxor to let my friends know where I was. I placed this phone call around 9:30 a.m.

I explained to my friend what was going on. We talked about my allergy to erythromycin and mold spores. She mentioned that the bathroom in room # 2009 was covered with mold. At that discovery I explained the situation to the doctor who had already filled out the discharge paperwork. I have an allergy to mold spores. The doctor had presented me with four prescriptions. Penicillin as a precautionary measure in case the fluid on the lungs turned into an infection. The second Fluconazole in case the penicillin caused a problem. The third was Cetirizine an allergery medication to attempt to stop the reaction. The fourth was Promethazine a cough syrup for sleeping.

Upon my return from CVS across from the UMC I approached the front desk about a room change. When explaining the situation it was then requested a Luxor illness report be filled out. I had no plans on doing this however; I was told if I did not the room change would not occur. Feeling threatened to have to sleep in a room that was making me ill I filled out the form. Once the form was complete George from security and an engineer from the Luxor staff came to room # 2009 to inspect the mold. Both men were very professional and apologetic. I again headed to the pool and once my friends returned to the Luxor we were able to change rooms.

After sleeping Sunday night I woke up with far less symptoms and was starting to feel better. In conclusion, 95% of my $1686 trip was ruined with an illness that was triggered from the mold in room # 2009. I will be happy to forward the photos I have taken if you could please provide me with an email address. I had out of pocket costs; medical after insurance will be $100.00. The taxi to and from UMC to the Luxor and back is $17.70 + $5.00 tip= $22.70 and the return $17.75 + $5.00 tip= $22.75 Totaling $45.45 for transportation charges. The Pharmacy cost was 65.56. Thank you in advance for your help with this matter.

We paid for extra flowers and a specific color of flower for use at our wedding. This was not delivered. We were treated very disrespectfully by the chapel manager along with some front desk employee's. The pictures that were taken at the wedding were horrible and the experience was an all-around nightmare. We paid for the top of the line package and room, we did not receive what we paid for.

i called the front desk again they said they would send some up with new keys to a new room. agian without an apology. i was very upset that i had to pack and unpack twice. i couldn't believe the lack of concern by the staff about all the inconvience we went through. also i ordered room service the first night i stayed and i put the plates outside and when we were going to check out the plates were still outside. i just want to say that this trip was my first trip alone with my husband with out any children and it was our 4th anniversary and this hotel ruined it for us. i don't plan on staying at this hotel again. i would not recommend it to anyone.