Hotels.com Reviews

Hotels.com charged my credit card nearly $450 (GBP 237) for a hotel booking in the Shinagawa Prince Hotel in Tokyo. That was 2 weeks prior to my hotel stay. When I checked out of the hotel, the hotel authorities informed me that they had not received any payment from hotels.com, so they billed me once more. I e-mailed hotels.com for details and am still to hear from them (it has been two days).

We booked our reservations on 3/14/06 for a hotel in Tampa that Hotels.com had rated highly. Our stay was to be for 2 nights on April 2 & 3. When we arrived, the hotel was the biggest rat hole & in a very unsafe part of the city. With two small children in tow, we immediately checked out the next morning & made our own reservations for another hotel. After receiving my credit card statement, I realized I was still charged for the 2 nights from Hotels.com. The hotel we stayed at also charged me for that one night. I quickly cleared the matter up with the hotel. After several calls to Hotels.com, (they were going to follow up but never did) they informed me they could offer me incentives only because of my inconvenience.

I made a reservation through Hotels.com for La Quinta Inn in Orlando, FL. When I got there, they informed me that they had overbooked and La Quinta offered me another room in a nearby Ramada and said that they would have Hotels.com reimburse me. This hasn't happened yet, but it has only been a few days. So, no problem there. When I got home, however, I discovered that I had another charge for another hotel that I had never stayed at, as well as a customer satisfaction survey for that hotel, the Comfort Inn North. When I called Hotels.com, they informed me that that reservation had been made 2 minutes prior to my reservation at the La Quinta and that if I had only cancelled it right then and there, they could refund me my money.

Booked room on-line for through Hotels.com for Durry Inn on 3-16 at 7:51am, reservation number 034122902. Cancelled reservation on 3-16 at 12:51pm. It was feasible for me to say at Drury Inn's located in the Galleria section of Huston, TX rather than the Hobby location I had selected. This request was made based on advice from Drury Inn employee. Contacted Hotels.com customer service today to request funds is placed back into my account. Phone rep displayed no empathy, only quoted policy, refused to consider refund. Consequently, Hotels.com charged me 202.04, refused my request to escalate to a supervisor.

I called hotels.com to make a reservation for the 2/4/06-2/5/06. I told Albert that I needed to stay Sat. night. He recommened the Raddison in Kissimee, FL. It was a very nice hotel but the problem was that Albert book my night for Sunday night not Saturday. When I arrived at the Radisson I could not check in because of the mix up. So I called and spoke with Lucian after an hour and a half on the phone with hotels.com they informed me that they didn't have anymore rooms to book in the hotel but that they would refund my money.

We tried booking a room in San Juan, Puerto Rico for Jan 14, morning. We were told that there were only two choices open. We picket the one that had a lower rate but had no clue where it was. Upon reaching there we found out [Ponce, Puerto Rico] we would have to take another flight to reach this location. We called up the hotels.com and were told that there was only one available in San Juan and it was going to cost $214.00.We took it only to find out the hotel was a rat infested motel and we found out later that there were umpteen hotels in San Juan where they had vacanies. We feel we were cheated big time and we would like this company held accountable for their trade practice. Our entire vacation was ruined on account of them. Now we are even suing the hotel in question because of their customer service and attitude not to speak of other credit card issues we have been having.

I reserved two adjacent non-smoking rooms at a hotel in El Paso, Texasfor September 7th. When We arrived on the 7th we were told that the only available rooms were on opposite corners of the property. I was not willing to quarter my son so far away. I called Hotels.com and was told that I must accept the alternate accomodations and since the cancellation wasn't more than 24 hours in advance I would not receive a credit.

I booked the Labor Day weekend in Cape May, NJ on May 25 and my credit card was charged on May 26 for $438. I received an email on August 30 saying that the Bed & Breakfast that we were to stay in on Sept 3 & 4 had no openings and to contact Hotels.com. I contacted Hotels.com immediately. They searched and couldn't find any hotels available. Surprise, Surprise! All they could do was credit me the $438 and look for other available hotels in the yellow pages. Nevertheless, I took the credit and will never use Hotels.com again. I used them on a regular basis... never again.

My husband made a reservation at Best Western in Grand Junction for a one nights stay. We arrived at the hotel at 10:15 pm (a four hour drive from Denver) and were told we had no reservation - even though my husband had the confirmation in his hand! The clerk called hotels.com and a customer service rep said it was not hotels.com fault that the hotel was booked and that Best Western had not notified them that their hotel was booked for the evening. He offered to find us another hotel in the area - even though I told him there were none. There was a rodeo in Grand Junction that weekend and an airshow - there was not a hotel to be found.