Trinity Solar Reviews

Not one day for the entire time I've had the install has my system covered my use. I was told I would have no electric bill other than the customer service charge but I have had a huge bill on top of paying their bill. Do not use this company.

Trinity Solar is a total ripoff. Has taken almost 10 months for the install. They quote you one price and when you receive contract, the pricing is 10s of thousands more. So someone relying on the quote may not catch the ripoff in pricing as that happened to us. Now they say, too bad, you signed the contract. BEWARE, DO NOT USE TRINITY SOLAR. RIPOFF.

They put my solar panels on 4 years ago. As soon as the first rainstorm came I have been getting leaks. They have been coming out since the panels were installed and never fix anything. It went from being the gutters to the chimney now to my roof is old. I was told by the salesman that they would look at my roof and if it wasn't look in good shape they wouldn't put the panels on. I got a call after they came and looked at my roof that everything looked good. They do very sloppy work. There were a bunch of broken shingles in the gutters so I cleaned them out but still leaks. I had a company come out and retar the chimney still leaks.

I regret the day I signed up for solar with Trinity. I regret ever getting involved with trinity and Dustin **. Trinity hands you off to Sunnova solar and that is where my troubles began. In little over two years with solar my system is down again. The first times was 6 months. This time I am five weeks and counting. Two bad inverters in less than three years. Sunnova still will charge you a monthly bill and you are producing nothing. I called dustin the first time and he did nothing. When dustin was here selling us the system he made it sound like sunnova was their parent company.

Their installation nearly set my house on fire. With confirmation from both the fire department and a team of electricians, Trinity Solar takes no responsibility for their job poorly (and dangerously) done. $8,500 later, I’ve been told we’re out of luck and they won’t own up to their crucial error. They told me I “should have called them first.” Sorry, Trinity Solar - with two small kids sleeping upstairs on a Friday night and wall that felt like it was on fire (because it was about to be), I didn’t think to call my pals over at fun sun panels incorporated. Thanks, though. Guess I’ll be seeing them in court. I have plenty of photo evidence showing every inch of their mistakes.

Took almost six months to install the system and then a few visits over two months to get it working. The system worked for about four months then stopped working. Trinity has conducted five service calls over two months and still the system does not work. We paid $10k for a non functional system. Their installation and service personnel are unaware and inexperienced. Do not use this company. Stay away.

It is with great disappointment that I feel compelled to share my recent experience with Trinity Solar. Unfortunately, their track record of missing multiple appointments and providing subpar customer service has left me with a sour taste in my mouth. I strongly caution anyone considering their services to think twice and explore alternative options.

Salerep was courteous and knowledgeable. Timeframe was within 45 days. install only took one day. Unfortunately, I thought the solar would cover 100% of my usage but I hadn't been there quite a year so they did some type of calculation. My utility charges me about $30-$70 each Feb but that's it. I love solar. Saving me so much money, Trinity Solar is def a company that stands by their product and installation. I had one issue with a wire coming out of attic with an opening. I think they forgot to caulk but they came out within a few days of my call. And all is well. Another time the inverter outside my home stopped communicating once and they walked me through what to do to fix it.

This company offers you $700 to make a contract with them for you and the person who referred you. My friend, the person who referred me, had to fight for her $700, I have been waiting for mine for almost 3 years. According to them, I need to send a form which I have sent 4 times, they only say that I have not sent it when I even have photos putting them in the mailbox. They won't pay you the $700. There is also no saving $ by placing these solar panels, I pay almost the same as without them.

In 2019 Trinity Solar installed 60 solar panels on our garage. At the time of installation Trinity told us that they would monitor our system and make sure that it remained in working condition. They also said that our Penelec bill wouldn't be more than $10-$15 a month, this is on top of the $254 that we pay Trinity to lease their solar panels. In August we received a Penelec bill for $30, so my husband checked our system and realized it wasn't working properly. Trinity wasn't monitoring it like they said they would. We contacted them so they would come and repair it, they didn't. They have set up several appointments and then cancel them without telling us why.

Updated on 10/02/2022: As of this date 10/02/22 I have not heard a word from the company. It's like they don't exist. Hoping for no snow this year, as last year the snow slide from panels but froze before it could fall off. Pulled drain pipe from house. Had to get it fixed this summer. Paid myself. It's sad that a company cannot uphold there responsibly, it's not like I'm asking for something I shouldn't have, other companies won't touch it!! This was something that was supposed to be done in the beginning. Beware Trinity Solar. Not reliable at all. Wish I knew then what I know now.

I was tricked into a lease agreement by sunnova/Trinity Solar. I wanted to buy the panels and system but they had me sign a lease agreement that I never read. I was told they got a loan approval for buying the system and that is what I was signing. I don't want money. I just want what I originally agreed to verbally.

Homeowners BEWARE! If you have ever considered going solar, I would highly recommend it HOWEVER do not take the ultimate risk in using Trinity Solar!!! My wife and I bought our home in 2017 and wanted to have solar installed in 2018. We were originally denied by SolarCity due to the "ridge sag" and general condition of the roof, no harm no foul. Fast forward 2 months we are solicited by a Trinity sales rep, Mark ** (who I believe has since quit the company) and told that "SolarCity is an Elon Musk company out in a Cali, they don't care, we do thousands of homes in NJ." I mentioned the roof concerns, he shrugged them off and said it would be no issue.

I signed the contract in May 2020 and panels were installed in June 2020 but as of now in mid-Jan 2021, the system is not activated yet. Very old fashioned company where internal sales, engineering, installation, management, customer relation departments do not communicate with each other. I got all different answers for the delays. Most of the time I do not get any response on my request for the status. And sometimes incorrect information were provided without verifying with other departments. Once the contract is signed, panels are installed and get the money from customer, Trinity do not have any interest to complete the project. No one in the company care about the customer once Trinity gets the money. I have called at least 50 times so far to know the status. Neither proper answer was available nor any update on next move was given.