LA Solar Group Reviews

No sense of urgency. 0 customer service skills. My project has yet to be completed after 5 months. They don't care about their customers at all. I hope other people read this and steer clear of them. I call them day after day to no help.

I recently signed a contract with LASolar for home battery backup installation. The site survey was done within a few days. Lots of engineering work was put into designing my system due to space constraints at my home/garage. I appreciated LASolar and its teams for being so responsive and straightforward during the entire process. Go LASolar!!! Hope they will help many others like they did for me.

I was told I would get a 10.000 dollar credit for adding solar then I was told I would get a new house thermostat. Never got it. I was told the third who work for LA SOLAR no longer works for them. LA Solar said it was a third party who said they said I would get a 10,000 credit not them but the party were working for la solar at the time of sale. L

I have been a long time customer of LA Solar Group. Today I met David, a tecnician with LA Solar, sent to my house to be present when the county inspector comes to "certify" the LA Solar installation of my fourth battery. I should say that I live in a wild fire area with a medical condition. As with all of La Solar's work, the installation was passed without exception. But David noticed that my battery #2 was not online. After the inspection David came back later in the day to seek a solution as to why the second battery was not online. Where others has failed to diagnose David got to the bottom of the matter and when he left he said TESLA recognized the defective battery and will be sending a new one out. David is the kind of LA Solar employee that I admire. He went an extra measure for a customer and was successful.

LA Solar installed and 11 kw system and also two tesla batteries. They overcharged for the batteries and did not apply their fat rebate. The installation took over a year and in the long run, they ruined the roof and it took several years in court to get one of several judgements.

It is now 9/30/23. I purchased 20 panels from LA Solar Group in 2018 which they installed over my brand new roof. I have had several leaks since then that were patched. The big storms we had this Jan/23 caused major leaks because of poor installation to begin with. They have "no showed no called" me so many times, completely ignored my calls, and messages, I put in multiple claims to get their attention to no avail. The water has caused so much damage to my house it is unreal. Roof damage, wet attic insulation, drywall. 9 months of runaround from LA Solar Group. They came out once to patch. It still leaks. They claim they guarantee their work, how can they if their work is completely faulty?

For starters, I was lied to about availability of the Solar panels I actually wanted. This has and still is a complete nightmare from the day I signed the contract. The CSLB just had an inspection done of the installation that LA Solar has done. Bottom line, FIRE AND ELECTRICAL HAZARD! Apart from them damaging my artificial turf, and my roof tiles, the whole system was a BOTCH JOB, the defects and deviations are too numerous to list. LA Solar Group has so many complaints, the CSLB is revoking their license. Now I have to hire a lawyer to get compensation to repair what they have broken, and remove this complete crap that was installed on my roof.

LA Solar is fine. The reps were very responsive. The installation went smoothly. There was a slight alteration I needed to make on the drawing but it was positive overall. The cost of the service was fair.

LA Solar was doing a solar installation for a neighbor of ours. We are good friends so we talked to them about it. They were happy. We decided that LA Solar might be the right people to go for solar. We did it and we're happy with it. Due mostly to COVID, we never met with them and we interacted by email. Their rep was available every time I had a question and answered all of them. He sent an email right away to respond. He was pretty good.

When I chose LA Solar, they were prompt with their service of coming out to do the job and the job was done for what we agreed on. The permits took the longest, getting it approved. But the installation only took a day or two. We've seen a lower monthly bill since we got the system. There's a good payback after eight years and the process of doing it is easy.

I got the best deal with LA Solar. I had a rough start with the installation, but once they got started, things went really well from there. There were days that they said that they were coming out and I was supposed to be here and nobody told me I was supposed to be here and I was at work. Then, there were times they told me I need to be here and I didn't need to be here. Those were the big things that stood out because, now, they were interfering with my work. So, that aggravated me. Part of it could have been me too because I was anxious to get started. But since then, once it was up, they've been great. I can go on the app and I can look at how much solar I'm putting out on it. I don't always go out there and check the system, but they could call me and tell me or text me or email me and say, "Hey, your system's offline. You need to reset it." So, I'll reset it. The system's worked really well.

I supplied them with my banking information for automatic payments. But they suddenly billed me for three months at one time. I've done that twice. I had to resend them my bank information. They admitted one time it was their fault. But it's been like that. I just don't trust them with my billing. But there's been a dramatic difference in utility bills since going solar.

Somebody from LA Solar contacted me and asked me when would be a good time to come out and if I was interested in leasing the system or purchasing it. So, instead of paying out 60,000, I decided to lease the system. I talked to my wife and she was okay with it. We went ahead and leased it. They came out a month later to do the overview of the planning, how many panels, and all the fine details. After that, somebody came out, started doing the installation work. It took three months to do and finalize everything, and COVID hit. I was forced to sell in the High Desert along with the solar system from LA Solar.

LA Solar is a solid local company. And they would get you started. Our system is the greatest thing since sliced bread. Whatever it costs, you're guaranteed the return on your money. It's like having a factory on top of your house making energy for you. You have to be brain-damaged not to do it if you can. When the system went down, LA Solar took them longer to fix it. That was a year later, though. Overall, it was a good experience.

I already had solar. I couldn't find anybody to update my existing system pretty much except LA Solar agreed to do it. I wanted to upgrade. I called Tesla too and they wanted to put the solar on the front of the house where it was visible and gets less daylight. LA Solar did it the right way. I have this really steep-pitched roof that faces the morning sunlight. It gets no afternoon sunlight. That's where Tesla wanted to install it. You would drive down the block, you'd see the solar. Right now, LA Solar and my existing older solar system are on my upper roof. You can't even tell I have it except if you see the box on the side of the house. The old system was up on the upper roof. LA Solar added to it. They did the measurement and said, "Yes, it can go on the upper roof," and they did it. I wanted to go with Tesla, initially, but LA Solar was better.

The installation with LA Solar was very smooth. I ended up leasing my solar panels and they explained everything to me. So far, so good.

The rep I spoke with was good.

LA Solar is a very good company. Since having solar, it's always been a lower monthly bill.

I'm happy with LA Solar. Everything was done through text, there was no voice. But it was fairly decent. They kept me informed. It's a long process, but I was aware it was gonna be a long process. However, they could perform faster. There were some delays. The very first thing that happened was the guy showed up here to put it on but the material didn't show up. So they had to wait three hours. But for the most part, I'm happy with what happened.