Cloud Store Reviews

Regarding shipping, Cloud Store coordinated with the shipping company effectively. The equipment arrived in about three to four days, exactly as promised. I would certainly do business with them again, in fact, we're planning on purchasing another piece of equipment.

If a friend or family member were to ask me, I would definitely recommend Cloud Store. For the quality of their customer service and the overall experience, I would give them a strong 5 stars. The price was still very reasonable given the value. Navigating and using their website was also effortless, earning a full 5 stars in that category. Overall, my experience with Cloud Store has been excellent, and I wouldn’t hesitate to recommend them to others.

While I did everything through a salesperson and didn't use their website, the purchase process itself was fair enough. The experience as a whole was quite positive.

Though Cloud Store's prices were higher than other local options I examined, the customer service during the entire buying phase was sufficiently decent.

Overall, I'd rate my experience and the support received as reliable and satisfactory, with a slight room for improvement regarding price competitiveness.

Moreover, Alex, one of their representatives, was incredibly helpful throughout. Anytime I had questions or needed information, he was prompt and accurate in his responses, ensuring I had the answers quickly, which is a trait that's hard to find these days. Overall, my experience with Cloud Store was very satisfying.

After I sent the video, they moved the case to a Bobcat service center, where the excavator was picked up for inspection. Unfortunately, they couldn't figure out what was wrong. Since no issues were found by their team, Cloud Store refused to cover the repair costs. This left me with a hefty bill of $700 to retrieve my equipment, and it's concerning to think who would be responsible if the excavator fails completely.

On a positive note, the sales representative I dealt with was great, making that aspect of the experience a little less frustrating. However, due to the unresolved issues with my purchase and the unexpected expenses, my overall experience with Cloud Store has been incredibly disappointing.

I initially felt left in the lurch and had to figure out where my equipment was located. I even contacted the dealer directly since it seemed Cloud Store wasn't coordinating with them correctly. The situation was further frustrating because I had to rent a bucket separately to utilize the machinery, spending unnecessary time and resources trying to sort everything out.

Communication became even more bothersome when they promised to cover certain costs due to the confusion, but I never heard back from them regarding those compensations. I also found out at a crucial moment, only through the dealer, that the sales contract didn’t include the bucket I paid for. After additional hassle to fix the shipping, I finally received the equipment but remained dissatisfied.

The entire purchasing process took around two weeks. Initially, there was a potential machine, but upon inspection, Cloud Store gathered a report indicating its rough condition. They promptly identified another option within the same price range, and I finalized the purchase decision quickly, coordinating with a friend nearby in Montana for pickup, as it was located around an eight-hour drive away in South Dakota.

Once the machine arrived, I was pleased with its condition. It displayed some wear, like a seat tear and a few hose couplings needing replacement, but overall, it was in great shape. Given my positive experience, I’ve happily recommended Cloud Store to friends when they enter the buying market.

While I appreciated the final price, the logistics cost left me questioning the fairness towards the trucker involved in delivering the product. The transport fee from Nebraska to Kingston, Oklahoma, was steep, and I discovered later that the truck driver received only a fraction of that payment. It seemed like the trucking intermediaries took a hefty cut. This misalignment between what I paid and what the driver received felt like an abuse of the system. Nevertheless, due to Cloud Store's wide selection, competitive prices, and remarkable customer service, I'm inclined to shop with them in the future.

One of the items was excellent, but the other turned out to be defective. It was a frustrating situation since the dealer claimed all was in good working order, only to discover it wasn't. While in excellent condition, one machine remained unusable, requiring costly repairs expected to reach up to $18,000 on a $33,000 unit. I must insist, this isn't the responsibility of Cloud Store, whose service matched expectations, but rather their certified dealer, whose poor handling resulted in a negative experience.

Overall, I'd give Cloud Store a top rating for their part of the transaction. Their service remains commendable to me, although the product's condition presented unexpected challenges. I don't blame Cloud Store; they complied with what was required of them. Nonetheless, this scenario underscores the potential impact of dealer misconduct on a brand's reputation.

They were easy to deal with, making every step of the transaction convenient.

Overall, if anyone is in the market and thinking about making a similar purchase, I suggest checking them out.

On reaching out for more details, I found that Cloud Store's communication was lacking. I spent hours trying to get updates, which could have improved my experience. This process was concerning, especially since I'm an individual client, and the purchase amount was substantial. The skid steer itself met my expectations upon inspection, but the purchasing ordeal overshadowed my satisfaction with the product.

Due to these interactions, I'd say my experience with Cloud Store was disappointing, particularly the insufficient support and delays in payment processing. This overall negative experience makes me doubtful about choosing Cloud Store again in the future.

The whole process took a couple of days, which was reasonable considering the credit checks and necessary communications. They did a good job overall. I purchased a used machine, and while it isn't perfect, the price I paid was fair and aligned with the market rate.

I'm highly satisfied with Cloud Store and would recommend them to friends or family. They guide you through the entire process, from start to finish, ensuring a supportive experience.

However, I encountered an issue with the payment terms. I initially agreed to a yearly payment arrangement, but I later received documentation indicating that payments were set up monthly. This was not in line with my agreement and created some confusion, especially since I manage funds from my uncle's estate and prefer to handle large payments annually.

Despite this challenge, I'm satisfied with the product. I'm happy with the skid steer and have even purchased accessories for it due to its practicality. Overall, my experience with Cloud Store was positive, and I would rate it a 5 out of 5 for their helpful service and the quality of the machinery.

The machine repeatedly stalled every 10 to 15 seconds the next day. While I tried contacting Cloud Store for support, they wouldn't help, citing their "as is" sale policy. I had to escalate the issue to my lawyer. After several days of back and forth, Cloud Store finally agreed to cover up to $5,000 for repairs at a local dealer in Manhattan, Kansas.

Throughout the process, communication was lacking. I often had to call, leave messages, and wait days for a response. Based on this experience, I'd rate them a 2 out of 5 stars. If you plan to purchase through Cloud Store, I strongly advise inspecting the machinery in person and ensuring all details are clear and well-documented.

The purchasing process was smooth. I saw the site and said I was interested in something. They proactively contacted me the morning after I showed interest, and we discussed my requirements and budget. Impressively, they managed to find exactly what I needed on the first try, which was quite satisfying.

If friends or family ask for my opinion about Cloud Store, I would definitely tell them I had a positive experience. The service was excellent, and I'm pleased with the whole process.

I purchased the machine from Nick, so I called him and he told me, “Everything would be taken care of. No problem.” I'd have to contact whoever in Cloud. Her name was Ashley and I contacted her. They had the Bobcat dealership here in Canton, Ohio, and picked it up. It's been there for two weeks. They have never made an effort to call me back. I called that Ashley again today and she said, “The only thing that we can cover on it would be the throttle cable and the leaks.” It's so rusty in the inside and the photo didn't show that. In fact, they painted the outside of it. They made it look pretty good. But it's an enclosed vehicle, so your inside gotta be good or you can't use it.

I talked to the manager at the Bobcat dealership in Canton, Ohio today. He told me that it needs a whole new cab, and that it's been in a salt mine. It's in deplorable shape. They told me the only thing they'll fix on it is the throttle cable and the leaks and the hoses where it's leaking. So I told her that it was not acceptable. I said, “I bought this as a machine. I've never used it. The truck driver wouldn't even take it back when I looked at it."

I called Nick again and he told me, "No problem." They’re in business for the long haul. They wouldn't act this way with people. I've called him five times and he has not called me back in the last two weeks. I've called Ashley six times. She called me back this morning. I called this other guy, Eddie, that they said was a service manager too. But none of them will do anything. They won't even have the courtesy to call me back.

This morning, Ashley finally called me back and told me, “Well, we're not gonna do anything. We bought it as is. And that's the way we sell things.” I told her that was not true. I said, “I talked to the salesperson before I bought this, and he assured me that it had a warranty, five days or seven days, five hours. Whatever comes first.” I never got to drive this thing. It would only idle. I asked her to at least give me my money back. But they refused to do anything. Cloud is the worst place I ever dealt with. I don't know how they're in business to be able to treat a customer like that. The warranty was nothing because I never used it and this is what they're doing to me.

I am so disturbed. I've never been treated this way from anybody in my whole life. I've been in the military and I'm 80 years old. I've never in my lifetime been treated so badly. I can hardly make ends meet. I can't afford to lose $30,000 on a piece of machinery. There's no way that the company should be able to sell something to a person like that.

The customer service was impressive. The rep I dealt with was patient and accommodating, especially since I was often busy with work and couldn't always answer calls immediately. I appreciate that he stayed late to assist me.

Although I noticed that similar products were available at other places for a cheaper price, I was still satisfied with my purchase. The delivery was surprisingly quick, arriving the next day, which exceeded my expectations.

Overall, I would recommend Cloud Store to a friend. While the pricing and sales marketing process were average, the excellent customer service and swift delivery stood out. The website experience was also smooth, earning a high rating from me.

We had rented an excavator that needed to be returned, expecting the delivery on the specified day. Unfortunately, due to the unexpected delay, we lost three to four days' worth of work. The team at Cloud Store informed us that the delay was due to not having a driver confirmed when they initially assured us of the delivery. They mentioned that they coordinated with TQL - Total Quality Logistics, but the driver wasn't confirmed until later, causing the delay.

In terms of the excavator itself, it was in good condition, though I haven't personally used it; my partner hasn't had any complaints so far. One area for improvement for Cloud Store would be to offer extended warranty options upfront. There was only a 7-day warranty, and they didn't provide an option to purchase an extended one at the time of delivery, which was quite inconvenient for us.

Given the significant delays and the financial impact we faced, I would rate my overall experience a 3 out of 5. I suggest that Cloud Store address these logistic and warranty offering issues to improve customer satisfaction.

The purchasing process was swift, although there was a moment of concern when discussing the pricing. Initially, the equipment was quoted under $30,000, which was my budget. However, after signing agreements and making a down payment, the price confirmed via email turned out to be $33,900, exceeding my agreed budget by almost $4,000. This was surprising and frustrating as I felt locked in after the down payment, and I’m still unclear why the numbers shifted that way.

Despite this, the delivery was impressively quick, and the equipment was in good condition. The logistics of receiving the skid loader were smooth. It came from Nebraska to North Carolina within a week, which speaks volumes about their efficiency. While I would recommend Cloud Store for their customer service and delivery, I would advise others to double-check the numbers before committing to avoid any price discrepancies.