Embrace Pet Insurance

I purchased pet insurance for my 8 years old large dog since January 07, 2022. The waiting period for illness cover is 2 weeks, equals to January 21, 2022. 01/19/2022, my dog got a mass under his right front paws and it was hurting him badly. I brought him to the Veterans for surgery, that day cost $714. Because of it was within the waiting period, so this cost was not covered. 2/23/2022 and 3/9/2022, I brought my dog to checking up, the veterans did digital radiographs, exams and medicine, discovered my dog had heart failure, these 2 bills were $347 and $357, and they were applied to policy deductible of $750, so I didn’t receive any reimbursement either. Start the claim of 3/29/2022 of $70, after applied to the remain deductible, I received a check of $10. Since the deductible was fully applied, all the claims after 3/29/2022 are reimbursement 90% to me.

It's refreshing not to have to wait for customer service to answer a call. The customer service rep was gracious, understanding & had the change I needed to make completed immediately. I'm very satisfied with the service I received during this call! However, overall their policy is complex for an older pet. My complaint with Embrace is understanding and/or remembering what's required when you make a claim & how long they take to process a claim. (Yes, you can read the lengthy policy but you'd have to do that every time.)

I could not be happier with Embrace Pet Insurance. My yorkie was mauled by a pit bull and required emergency surgery. She had a ventral hernia (her intestines were ripped out of her abdomen) and necrotic bowel from the dog bite which required a bowel resection. It was an awful experience and very traumatic. I was so relieved when I remembered that I had a pet insurance policy. The representatives were very friendly and guided me through the whole process. I gave 4 stars instead of 5 because it took a little over a month to get reimbursed. I wish that happened faster. Overall, highly recommend. Accidents/Injuries are costly and pet insurance is a must!

I research and compared every pet insurance company there is and finally decided on Embrace because it seemed the most trustworthy and inclusive. I didn't expect to need it but after my cat of 15 years suffered horribly and died from cancer I promised myself I would get insurance for any pet going forward. Well, Embrace has been a lifesaver with my kitty who ended up having a rare bone disease in a location that causes tremendous complications. We're still working through it but if it weren't for Embrace, I'd be in major debt, probably divorced and would have likely lost everything including my little love, who is full of life, despite his condition.

I applied to pet insurance in 09/2021 after I had a pet who got seriously ill and passed away after 6 days in the hospital, and we had to come to come out of pocket for it. I never wanted to put my family in that position again, so when I received an email about Embrace through USAA, I didn’t hesitate to sign up my current pets. It gave me peace of mind that if something like this were to ever happen again, that we could financially support it with the help of Embrace.

This service is very professional and very transparent with excellent web and agent support. Their responsiveness is truly distinctive and they are consistent with USAA's history as a solid organization. We also find the agent's very friendly and polite. We also like how their website profiles potential diagnostic conditions.

I've had accident and illness coverage through Embrace Pet Insurance for five years and this is the best choice I ever made. The claims process has only gotten easier. Filing is done online. The reviews are extremely quick and my eligible costs were reimbursed within a week. There is a nice of range of choices for coverage and the premiums are reasonable. I can't recommend them enough!

Embrace is there for you and your furry friends. Incredible customer service and communication paramount these days and Veronica and Embrace have that. Filing claim was so easy. Highly recommend Embrace for all your pet needs. One never knows re emergencies or illnesses, so protect you and your loved one.

Before I bought pet insurance I compared all the different companies and rates. I can’t say enough great things about Embrace. I’ve had them since I got my pup 2+ years ago. I’ve had to submit several claims with ease and have called customer service many times and they are always great. They’ve made caring for a pup who has seizures a little bit easier.

At first glance the Embrace Pet Insurance seems like a great idea. After all, who wouldn’t want to protect their furry family members? If I could offer advice before purchasing a policy…read the ENTIRE document before you purchase. The first few paragraphs tell you what is covered. The second half goes over what is not. “Full coverage” does not include wellness visits or preventative care. You have to pay extra for wellness care. At that point it’s almost like a savings account they use to cover office visits and normal preventative medicine.