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Embrace Pet Insurance
Overall Satisfaction Rating
2.73/5
  • 5 stars
    5
  • 4 stars
    1
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    7
Based on 15 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    Embrace Pet Insurance

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    Last updated: Feb. 9, 2018

    15 Embrace Pet Insurance Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Feb. 9, 2018

    This company needs to be investigated. I made a mistake and chose them as a pet insurance. My pet went to the ER and they kept placing her claim in pending status that it needs more investigation. I have to call everybody to make sure they received all documents necessary and they still won’t activate look at the claims. They are trying to avoid to pay for the ER bill. It’s been over 2 months since we filed the claim. I’m pretty sure they are actively trying to find any ways to denied our claim. Just called the rep today and asked what’s going on with our claim. She just said, "We have all the documents" and needs to review it. Seriously!!! How long does it take!?

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    Verified Reviewer
    Original review: Feb. 8, 2018

    I have Embrace Pet Insurance for 8 years on my two dogs. Their coverage is comprehensive and easy to understand. Very happy with the claims process and staff is very nice when and if I have to call in with a question. Highly recommend Embrace.

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    Verified Reviewer
    Original review: Jan. 19, 2018

    This is a highly unethical company and I wish I would have done more research before I insured my dogs; the other similar reviews would have surely kept me away. Both of my dogs have had claims rejected in the past months for a variety of reasons- all of them a stretch to fit with the coverage policies. In the end, I wound up paying the full cost of our vet visits, plus the monthly insurance payments. I was better off just paying the vet bills out of pocket to begin with. I would not recommend this company to anyone.

    9 people found this review helpful
    Verified Reviewer
    Original review: Jan. 19, 2018

    Without looking at reviews first (mistake!), we enrolled three dogs. On our very first visit, I filed a claim for one dog who had a cut paw. It was rejected. Upon inquiry, they first said it was for orthopedic issue. We literally had to explain that orthopedics had nothing to do with a cut paw. We spoke to another agent who stated that her paw COULD BE a result of a dermatological issue since it was in her records that she had an ear infection 5 months prior. Seriously? Quite a stretch, you think? After reading reviews that said the same things, we immediately canceled. They will try to use everything in your pet's vet record to claim anything is a pre-existing condition and deny your claim. Save yourself the trouble and go with Petplan.

    7 people found this review helpful
    Verified Reviewer
    Original review: July 5, 2017

    Like any insurance you need to read all the fine print and fully understand what you are getting. I made this mistake particularly with the waiting period and pre existing conditions. That said, I agree completely with what other reviewers have said about pre existing conditions. My vet also had noted some minor lumps and bumps on my older dog during a wellness exam and assured me that they were fatty tumors. Fast forward to a situation where an oral lump was discovered. Vet was concerned and wanted a biopsy. You guessed it, Embrace rejected it. So be aware, anything your vet writes down they will use it as a reason not to cover it. For accidents etc, there was no problem.

    26 people found this review helpful
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    Verified Reviewer
    Original review: June 5, 2017

    I do not recommend this insurance. I have a new puppy which it is common to have diarrhea when they get home. It was cleared up after the first week but because the veterinarian put that on the notes it is now a preexisting condition. The second most ridiculous thing is that he slipped on my hardwood floor after running around at full speed. He started limping and because I am neurotic I brought him to the vet who said he was fine. He was not limping and she did an exam and he was perfectly fine. Now they say that it a preexisting condition. When I called and talked to someone NOT A VETERINARIAN they still say it is a preexisting condition. Can you imagine if I really needed insurance the trouble I would have!! Cancelled it immediately. Do not use them.

    34 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: May 31, 2017

    Embrace Pet Insurance only knows how to collect monthly premium. I will make this brief. It was a total waste of money for 6 months of coverage. First they did not obtain the pet's medical history and then attributed every claim to a pre-existing condition. I wish my first experience with a Pet Insurance company had not been so AWFUL and NEGATIVE.

    29 people found this review helpful
    Original review: Dec. 18, 2016

    This pet insurance covers nothing and never communicates with the vet you are going to. Forms get mixed up between accounts. We have 2 dogs under different policies and forms for 1 dog got put under the other. Also forms are not put under correctly and get denied always. It is been such a pain calling them to fix things they have made mistakes on. We are very dissatisfied and this company is not recommended.

    35 people found this review helpful
    Verified Reviewer
    Original review: Aug. 24, 2016

    My coverage is great. I get everything I need and I never have to worry. If my pet gets hurt or sick they will be there to provide great coverage. That is great to know. The cost is not bad. To know that you have the peace of mind that your animal is going to be ok in case of any reason I think it is a small price to pay for family. I get many discounts. My pet is healthy and the regular vet visits and shot make it so that I get all the stuff I need at a great price. I think these people care. I've never filed a claim but my cuz did and it was fast like a week or so and they had all his cash or a percentage of what he paid back. You can't beat such a great service.

    8 people found this review helpful
    Verified Reviewer
    Original review: Aug. 23, 2016

    Very good insurance! We have 2 cats and the coverage has been great for both of them! Saves you money! The cost of the insurance outweighs what it costs at the vets for care and medicine! I would not go without insurance! Have ad discounts on vet visits, medicine, and pet food. I highly recommend this insurance! The processing time is just fine. It doesn't take very long to get money back. I love this insurance!

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 18, 2016

    It is a great pet insurance company. One time my dog broke her leg so they took care of it. I am very pleased with this company and they helped me and my pet live a successful life. The cost is above average and I can pay this as easy as 1 2 and 3. I recommend this to any pet owner that needs pet insurance. It will save them a lifetime. They have never gave me a discount but the price is still great and this insurance company is useful. It is a very fast processing time and I and my pet are having a wonderful life. We are glad that this company is cheap but still high quality.

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    Verified Reviewer
    Original review: Aug. 11, 2016

    Didn't cover everything but was a huge help when my dog got sick and when my cats got fixed. Customer service was very informative and helpful with all of my questions. It was a little costly but saved me a lot of money in the long run due to unexpected injuries and requiring more vet visits and tests than were expected. Deductibles were much cheaper than having to pay the bill or visits in full and allowed me to bring my animals to the vet more often than I normally would. Filing any claim can be a hassle, but it was definitely easier than filing a car insurance claim or medical claim.

    8 people found this review helpful
    Verified Reviewer
    Original review: Aug. 9, 2016

    Everyone was nice and very friendly. I enjoyed everyone's company and the customer service was great and helpful and I thought the process was short and explainable.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 3, 2016

    It provides great coverage and is just what I need for my pet. I take very good care of my pet and they help me provide the things I need to do for my pet. It's very fair priced and I'd tell all my friends to get it for their pets. It's a very low value for all they offer - one I'd surely take out again and again. I love the discounts they offer and I would like to see them offer more. They have very good things they can offer and are very cheap for all they do. It don't take long to get the process done and it's very easy to do and I would tell everyone how great of service they do and I'd tell them to try it.

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    Verified Reviewer
    Original review: Dec. 15, 2015

    I have an older dog, a rescue named Angel (AGED 9) who has the usual bumps that most older dogs have. Right after I got her, I took her for a well visit and a "harmless bump" only was noted on her spine, her back. The Vet said it was nothing and not to worry, and I did not as my former Cocker Spaniel had similar bumps. Fast forward a year later and Angel has a cyst on her foot, a real mass/cyst that needs surgery. I foolishly had secured Embrace Pet insurance all year and was never thought twice about the fact that the 500 dollar surgery would be covered. WRONG!!

    Embrace denied the claim, claiming that because my dog had a bump on her back (lump, whatever you want to call it--it was super small and harmless) -- a year and half earlier meant the cyst on her foot, a serious mass, would not be covered. WHY? Because the harmless bump was a "pre-existing condition". Now you might ask, what does a tiny bump on Angel's back have to do with a real mass, oozing and bleeding on his foot??? NOTHING AT ALL. And my old Vet agreed and was shocked that Embrace would not cover the surgery. DO NOT GET THIS PET INSURANCE -- THEY ARE CHEATS.

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    44 people found this review helpful

    Embrace Pet Insurance expert review by Matthew Brodsky

    Embrace Pet Insurance is a pet insurance company that has been in operation since 2006, focusing on sustainability and providing expert pet care.

    • Ability to compare plans: Embrace has a great website that allows consumers to compare their plans with other insurance companies in order to choose the best option.

    • Covers both dogs and cats: Embrace will cover treatment for both dogs and cats of any age.

    • Experienced: They have been in business for almost 10 years and are a trusted name in the industry.

    • No per-incident limitations: Embrace doesn't restrict the overall amount you can be reimbursed for a specific accident or illness like many insurance companies do.

    • Hereditary and genetic condition coverage: Embrace covers genetic conditions that your pet might be prone to, such as digestive issues or dysplasia, in full up to the annual maximum that you have chosen.

    • Best for: Pet owners with pets with hereditary or genetic conditions, pet owners with old pets, and pet owners with multiple pets.

    Profile picture of Matthew Brodsky
    Matthew Brodsky

    Insurance Contributing Editor

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    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Embrace Pet Insurance Company Information

    Company Name:
    Embrace Pet Insurance
    Year Founded:
    2003
    Address:
    4530 Richmond Road
    City:
    Cleveland
    State/Province:
    OH
    Postal Code:
    44128
    Country:
    United States
    Phone:
    (800) 511-9172
    Website:
    www.embracepetinsurance.com

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