Embrace Pet Insurance

I submitted all documents upon signing up, spoke to several reps and was told that was everything. Specifically asked about certain things, then suddenly trying to use wellness claims I was told that toothpaste and natural anti-flea and itch shampoo required a full medical report to document it was needed. Keep in mind this is not medical but for wellness. Then am told it denied because I didn’t provide this information I was before never told about. Unless you're as dumb as the people writing the policy, you shouldn’t need a vet to tell you preventing normal allergies, tartar, and fleas are something you do as a preventative measure. Embrace, your own pets must be bug infested if you don’t know this.

Our experience with Embrace has been nothing but excellent. Our kitty was diagnosed with diabetes shortly after taking out this policy and Embrace has covered us 100% ever since. As long as you do your paperwork and send in all the required documents, they are there every time. Embrace makes it very easy early on, to understand exactly where your pet stands as far as it's pre-existing conditions. I like that so there is no guesswork.

We had a puppy that we enrolled with Embrace on 1/29/18. He had a pre-existing condition of "vomiting," which doesn't make sense, but okay. However, he did not present with a symptom of diarrhea until well after the effective date of the policy. We had to have some tests on him in June that came to almost $2000. First Embrace changed the wording of the claim to say "vomiting" so that they wouldn't have to cover it. After appeal, they went back and said that diarrhea was also a pre-existing condition even though they had paid or applied to deductible on previous claims. They did this based on a generalization for a report of findings from a one time visit to the lab versus all the notes I provided to Embrace from our dog's primary vet. I am not impressed with their ethics or customer service.

I completed all the paperwork and passed the preliminary wait period for my dog. When my dog had a $700 surgery after the standard waiting period, first they made my vet fill out two claims, because they said it wasn't detailed enough. Fine, but then they wanted me to go to the vet again to obtain records that my dog had visited the vet within a year, otherwise the surgery would be for a pre-existing condition (mind you, they were supposed to collect these records and contact my vet when I first signed up, and this is now the 3rd trip to the vet -- 1) drop off 1st claim form; 2) drop off 2nd claim form for more detail; 3) pick up copies of records.

I have had my English bulldog insured through Embrace for approximately 5 years. I have had one claim denied once. I emailed them to dispute the decline and they looked it over and agreed with me and covered it. They have been more than reasonable and very easy to work with. I would recommend them to anyone wanting pet insurance. It's not cheap, but in the case of a bulldog, worth every penny!

We have 2 dogs insured with Embrace. We had a different Pet Insurance before, and they were more expensive & higher deductible. Then I saw that USAA offered the Embrace Pet Insurance. On 19 May 2018 we had to rush our 12 year old Dachshund Sarah to the Emergency vet. She could not breathe. She been having heart issues & is on heart ** & ** and **. Unfortunately, she was not on enough ** and had build up fluid in her lungs. She had to stay the night. Lucky she pulled through. The vet bill was around $1060. This was our first claim. The vet filled out the forms I got from Embrace to do a claim, & faxed them over to the Pet Insurance. On 29 May we got the refund check in the mail; $725. I never expected to get a refund check so fast. Normally Insurances take a long time when they owe you money. I was very glad. I highly recommend them.

Buyer beware. I was skeptical buying pet insurance but was encouraged to do so by our vet's office staff. Our Labrador retriever had pancreatitis previously so of course I knew that would be an "underlying condition" that would not be covered which is completely fair. However, she recently got severe diarrhea, had to be hospitalized, tests came back negative for pancreatitis so not the same underlying condition and now they've completed denied the $1,450 claim. Even our vet was shocked. I'm cancelling.

I reviewed other pet insures and selected one. After contacting Embrace upon recommendation of my Auto Insurance, Geico I have been please with several aspects. Initial customer service has been excellent. Follow up by email and by phone has been excellent. I received a follow up call on Sunday afternoon in response to one of my inquiries. Embrace offers a 24/7 chat with a pet expert (appeared to be a vet, not sure about that). I chatted for about 30 minutes, all of my questions were answered, which was worth its weight in $$$$.

Very surprised at the negative comments. I have had Embrace for my Dog since she was a pup. Embrace has always been professional, kind and quick to respond. Two big claims we had that were 3,000 each were reimbursed quickly at 1,400 dollars. Never had an issue.

I purchased pet insurance when my puppy was 4 months old from these scammers. I didn’t put in any claims until she was over a year old. Once I put in my first claim all the nonsense started. I brought her to the vet cause she had diarrhea one night. Which is super common in puppies. All of a sudden they labeled her as having a pre existing condition of diarrhea. The next one was for a skin allergy. Again, took her to the vet. Submitted the claim, they wouldn’t pay because it was a pre existing condition. Again I purchased the insurance when she was 4 months old. There were NO pre existing conditions!! In the year and half I paid them and had insurance, I submitted well over $900.00 dollars in vet bills. The only thing they applied to my deductible was $7.00!! Can you believe that? What a joke this company is for pet insurance. Save your money and just pay out of pocket.

The company is all over the place. I already have ASPCA and I wanted to look into something different. I signed up over a month ago and awaited my medical review for my puppy (11 months old). The whole process should take 30 days but it took forever as they continued to fax the wrong vet number. I called in 6 times in 30-40 days and I even had people tell me they would "watch my account and call me back with details". I never got a returned call.

This company changed my pet's coverage after the first vet visit. I would recommend any other pet insurance company. This company does nothing but lie and take your money. Once you make several payments then you find out the coverage is different, so I've been paying them money since February, and now in June, they are changing what's covered. As a consumer, it was my right to know this information back in February before I paid my premium for five months.

Have had Embrace a few years for several pets. Also have had pet insurance from other companies over the years. First thing is that there’s no transparency. Other companies list the claim charges submitted and then list what’s been paid on each and what was excluded. Embrace just sends you a check with no info on the claim being paid— just a claim number. Neither is there any info on their site itemizing the amounts. Half the time, their website portal didn’t work for nearly a year, and even after that overhaul, it’s been mostly useless. It just tells you what a claim number was on a date and the name of your pets. I find this very dishonest. You have to dig out your own invoice copy and do all the arithmetic yourself. No thank you.

My experience with Embrace has been a negative one. Months of claims went unanswered until I had to contact someone myself. What's worse is that none of the "so called" covered issues and visits were actually covered. So I canceled my policy out of frustration for giving this company free money while getting absolutely nothing in return. That said, every single person I talked to from the very beginning until the last day, was very professional and extremely courteous and understanding of the situation. Definitely not a recommendation to anyone looking for pet insurance. I have proof of the 10's of claims that were denied for the years 2017/2018. (100% of them).

I was shocked when I saw so many negative reviews for Embrace Pet Insurance. I purchased a policy several years ago but didn't need to use it until this month when one of my dogs suffered from a torn ACL. The TPLO surgery cost just under $4000. Not only did Embrace pay all that I expected, but I received the money in less than 2 weeks from the surgery!!! On the several occasions that I've called, I've spoken to a real person who is both polite and professional. This insurance is everything that I hoped it would be when I purchased it.

I chose Embrace Pet Insurance in June 2017 for my 5 year old german shepherd. He had no history of any health problems except two ear infections, both caused by swimming too much in the summertime, and itchy skin from the chlorine water. It was my first experience buying pet insurance and probably my last because Embrace drag their feet from the beginning. I paid over $800 and they have yet to do a thing except ask for more and more paperwork, which has already been faxed to them, but apparently they toss it in the garbage and, months later, contact me again for the very same thing. I am so disappointed in their lack of coverage and the headache they have caused, and I feel duped. Today, after they are finally paying attention to my account, I have received three emails, two saying they are paying a very small amount for two of the appointments we made in August and September 2017.

I would not recommend this company. My dog has been with them for 1 year with no issues. They recently reviewed his "temporary exclusion" of an ear infection and although my dog met the 12 month requirement of being ear infection free. They are now claiming his ear cleaner is causing the "exclusion" to continue due to one FDA ingredient. My vet wrote a letter indicating the cleaner was not treatment, but preventative maintenance and they do not care - still excluded. Even though my veterinarian was VERY clear in the letter my dog had not been seen for an ear issue in over 12 months. They clearly will do whatever they can to find loopholes so they can exclude coverage. Would hate to see how they act when it comes time to pay a claim.

Do not waste your time or money. We signed up with Embrace based on the fact that USAA recommended them and USAA has always been great. Huge mistake and wish I had done more research on my own before electing to go with Embrace. Their staff is rude and must be much smarter than any vet out there because they claim to know more about medical conditions than any of the 4 vets my dog has seen. They even went as far as to say that one case of diarrhea and vomiting represents a pre-existing condition for when my dog was diagnosed with IBD a year later. Imagine that... one time being sick and a year later that one thing means your vet wasn’t smart enough to realize that a dog getting sick one time meant they had IBD that whole time. Do yourself a favor and don’t ever consider this company unless of course you are a fan of wasting your time and money.

I purchased Embrace insurance my dog Trooper. I have filed many many claims. I have spent over $10,000 on his medical bills. I paid $99 a month to Embrace and they have rejected EVERY SINGLE CLAIM. They have not paid me a penny back. I adopted Trooper as a senior. He was 11 years old. I took him to the vet and did a full profile on him: Echo, blood work, Ultrasound - everything and I sent the results to Embrace. I was operating in good faith that though his eye problem and his heart would not be covered any new illness would be. They gladly took my payments. They now claim that every unrelated illness is somehow preexisting. Save your money- this is a scam.

My wife and I were remiss in filing our healthcare claims for our English Bulldog and our first claim filing covered an 8 month period. The receipts for vet care totaled about $1800. Embrace found ways to avoid EVERY claim and reimburse us $0. NOTHING!! OMG!!! Now that I have had this shockingly disappointing experience, I revisited the Embrace website. WOW, talk about saying so much about nothing!! They tout about paying for "Routine Care" when it is actually only paying you back using $$ you deposit with them!!

This company needs to be investigated. I made a mistake and chose them as a pet insurance. My pet went to the ER and they kept placing her claim in pending status that it needs more investigation. I have to call everybody to make sure they received all documents necessary and they still won’t activate look at the claims. They are trying to avoid to pay for the ER bill. It’s been over 2 months since we filed the claim. I’m pretty sure they are actively trying to find any ways to denied our claim. Just called the rep today and asked what’s going on with our claim. She just said, "We have all the documents" and needs to review it. Seriously!!! How long does it take!?

I have Embrace Pet Insurance for 8 years on my two dogs. Their coverage is comprehensive and easy to understand. Very happy with the claims process and staff is very nice when and if I have to call in with a question. Highly recommend Embrace.

This is a highly unethical company and I wish I would have done more research before I insured my dogs; the other similar reviews would have surely kept me away. Both of my dogs have had claims rejected in the past months for a variety of reasons- all of them a stretch to fit with the coverage policies. In the end, I wound up paying the full cost of our vet visits, plus the monthly insurance payments. I was better off just paying the vet bills out of pocket to begin with. I would not recommend this company to anyone.

Without looking at reviews first (mistake!), we enrolled three dogs. On our very first visit, I filed a claim for one dog who had a cut paw. It was rejected. Upon inquiry, they first said it was for orthopedic issue. We literally had to explain that orthopedics had nothing to do with a cut paw. We spoke to another agent who stated that her paw COULD BE a result of a dermatological issue since it was in her records that she had an ear infection 5 months prior. Seriously? Quite a stretch, you think? After reading reviews that said the same things, we immediately canceled. They will try to use everything in your pet's vet record to claim anything is a pre-existing condition and deny your claim. Save yourself the trouble and go with Petplan.

Like any insurance you need to read all the fine print and fully understand what you are getting. I made this mistake particularly with the waiting period and pre existing conditions. That said, I agree completely with what other reviewers have said about pre existing conditions. My vet also had noted some minor lumps and bumps on my older dog during a wellness exam and assured me that they were fatty tumors. Fast forward to a situation where an oral lump was discovered. Vet was concerned and wanted a biopsy. You guessed it, Embrace rejected it. So be aware, anything your vet writes down they will use it as a reason not to cover it. For accidents etc, there was no problem.

I do not recommend this insurance. I have a new puppy which it is common to have diarrhea when they get home. It was cleared up after the first week but because the veterinarian put that on the notes it is now a preexisting condition. The second most ridiculous thing is that he slipped on my hardwood floor after running around at full speed. He started limping and because I am neurotic I brought him to the vet who said he was fine. He was not limping and she did an exam and he was perfectly fine. Now they say that it a preexisting condition. When I called and talked to someone NOT A VETERINARIAN they still say it is a preexisting condition. Can you imagine if I really needed insurance the trouble I would have!! Cancelled it immediately. Do not use them.

Embrace Pet Insurance only knows how to collect monthly premium. I will make this brief. It was a total waste of money for 6 months of coverage. First they did not obtain the pet's medical history and then attributed every claim to a pre-existing condition. I wish my first experience with a Pet Insurance company had not been so AWFUL and NEGATIVE.

This pet insurance covers nothing and never communicates with the vet you are going to. Forms get mixed up between accounts. We have 2 dogs under different policies and forms for 1 dog got put under the other. Also forms are not put under correctly and get denied always. It is been such a pain calling them to fix things they have made mistakes on. We are very dissatisfied and this company is not recommended.

My coverage is great. I get everything I need and I never have to worry. If my pet gets hurt or sick they will be there to provide great coverage. That is great to know. The cost is not bad. To know that you have the peace of mind that your animal is going to be ok in case of any reason I think it is a small price to pay for family. I get many discounts. My pet is healthy and the regular vet visits and shot make it so that I get all the stuff I need at a great price. I think these people care. I've never filed a claim but my cuz did and it was fast like a week or so and they had all his cash or a percentage of what he paid back. You can't beat such a great service.

Very good insurance! We have 2 cats and the coverage has been great for both of them! Saves you money! The cost of the insurance outweighs what it costs at the vets for care and medicine! I would not go without insurance! Have ad discounts on vet visits, medicine, and pet food. I highly recommend this insurance! The processing time is just fine. It doesn't take very long to get money back. I love this insurance!