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I can't seem to get a hold of anyone but they have been charging my credit card (that is in my parent's names) for over 15 years. Can anyone help me figure out how to get it refunded? I haven't used Rhapsody since the early 2000s!!! This is awful.
I have had a membership with Napster for over 8 years, and recently started having my account hacked by some in customer support. I consider Google Play when a link that Napster support team sent a link instructs to let them access my files, cameras, permissions, etc. The link was blocked by my spyware and flagged as harmful to my device! I scheduled a call back with Napster and of course they didn't meet the schedule call.
Fraudulent company. They advertise, along with iTunes, that you can download their songs for burning and ripping, but they only let you download songs into a private section in their app, and argue that it's legitimate and the same thing as a download because you can download it after clicking a download button and can play them out of streaming mode, and they advertise that it's useful and the same thing as a download because you can play the "downloads" when there's an internet outage or downtime out of streaming mode.
However you cannot move your downloads into your computer's folders, or other parts of your computer, and you cannot exercise possession of the items, even though you paid for them. Company turned into a fraudulent advertisement front teaching bot for third party nationals and their inconvenience infliction cryptids. On the upside, it's prime and ripe for lawsuits and incarcerations against the corporate rogues.
Upon Rhapsody being acquired by Napster I had approximately $100 in music purchase credits. Both Rhapsody and Napster showed the credits but because they no longer offered song or music purchases there was no return or compensation for the funds in my account. On two occasions their associates confirmed the credits and were going to apply them to my monthly user access until the credits were used. This never happened and they have now refused to provide communications or assistance in providing access to my Samsung TV when trying to attempt activation that recognizes my account and provides an activation code to enter that returns with an incorrect activation code.
It appears that this company is now owned and operated by a foreign subsidy that appears to be milking the Napster accounts without providing services being paid for nor providing client follow up. It would be my recommendation that each of us contact our State Attorney Generals and request that a class action suit be filed on the behalf of all subscribers both past and present.
We have seen nearly all Online or Internet services companies posting the changes that have followed the Facebook, Google, etc. failures in meeting the end user privacy legislation changes. This is not so with Napster and this alone should be recognized as a violation with Napster's operations within the United States. We can no longer let foreign or domestic non-storefront businesses continue to fleece Americans due to both intentional complexities as well as their intended avoidance with isolation from communications in operating any business license.
My husband and I were with Rhapsody for a long time until Napster took over. Money begin missing from them overcharging us. Interrupting services with claims they didn’t receive payment even though I had proof they did. I ended up canceling my he Family Plan and switching to a better more honest music app. My husband wanted to stay with Napster because of all the music he had. It was going fine the first few months then he downgraded to a smaller plan. They took the money out our account but insisted the card didn’t go through. I advised them our bank had verified they were not holding funds. That Napster had indeed taken the funds.
I spoke to a supervisor at Napster and told him I’d send him my statement. He refused it and said I did not pay and insisted they didn’t receive any funds from me. He again refused to see my statement for proof. This company is full of ** and should be shut down. It’s run by a bunch of foreigners with bad attitudes that can only call you. You can not call any of the numbers back. Save your money. Don’t pay for Napster when there are plenty of other apps that are run by honest people.
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I have been a Rhapsody customer since 2009 and for the most part was totally satisfied. After they changed to Napster/Microsoft the client software does not load. There is no help to get it working. 2 years have passed and it still doesn't work. The only way to get their attention is to cancel the service, but Mr. Microsoft I am done. I am also done with Windows and all the bloatware that is included. I would have been willing to pay more for Windows without the bloat. I have now joined the Microsoft Software Sucks club.
We paid for Napster and now we are not able to download music. I have a very large collection and now it is useless. Napster blames it on Microsoft and Microsoft blames it on Napster. This is fraud on Napster, they need to work with Microsoft. I urge everyone to cancel Napster now!
Napster stopped supporting MP3 Players. And left all MP3 player subscribers without music service that was paid for. Now MP3 player subscribers are unable to find a music service like Napster. So, their MP3 players are now useless.
I used this service as Rhapsody and Napster. It's easy to use and I have found almost every song I have ever wanted. I also like the front end of the program and it gives me lots of new choices.
A few months after Rhapsody.com changed to Napster I opted to pay the annual subscription fee instead of a monthly fee. I later decided that I didn't like Napster because their playlists were useless so I decided to cancel my annual membership. To my surprise, I learned that Napster does not offer refunds. Be aware! Napster refuses to give a refund if you cancel your subscription.
I have been a longtime subscriber of Rhapsody. Did not like the re-branding to Napster but stuck it out anyway. Back in April, I launched my app and got a prompt to update my account asap. Doing so, I accidentally created a new subscription! I already had a subscription and did not need another. I immediately contacted Napster/Rhapsody through their help channel telling them I made this mistake and that I would be contacting my bank. BTW the site is automated and you can't speak to anyone. Right away I canceled my subscription and contacted my credit card company. Just found out from my bank, that Napster will not refund me the money and they want proof of my error, just for an accidental subscription! If you click on the help link in their email, it opens to a blank page! There are better music streaming services available. Time for me to go exploring!
Once I get my MP3 music list going, it's great. Why tie up a cell phone when MP3 players are available (unless you're one of those pathetic texting/Facebook addicts)? Handy at the gym, too... Just attach it to my key lanyard. My main gripe with Napster (formerly Rhapsody) is that it's not intuitive for the aging brain. So I occasionally call the CHAT line, which usually is answered by someone who seems to be devoting his/her attention to making Hollandaise sauce rather than thinking about my issue.
Sample: "How do I open my player in Napster without triggering synchronization?" Reply from Napster person: "I'm sorry. You need to synchronize your MP3 player for 30 days once or else the license of tracks will expire." Huh? She's not sorry (these services link "I'm sorry" to the S key); she's dizzy. Or was she trying not to burn the Hollandaise?
Rhapsody no longer functions as it always has. The online streaming part of Rhapsody has always been FREE in the past with some albums restricted to being only for paid software users to buy the albums. Now that it is Napster, the online streaming service is no longer free and for users of the latest version of Windows, using the software to download music does NOT WORK AT ALL! If one checks for help, Napster says to go back to a previous (read: insecure) version of Windows.
I have been a long time customer, not overly happy with service but all these years I made it work on my MP3 player from Sony. Now since the switch in software and companies everything is not working. I tried to cancel and I found out that they refuse to give a refund. I am a yearly customer, and just renewed in July 2016 now stuck until June 2017 no refund. My next step is contact the Attorney General and BBB.
Rhapsody 4 and earlier versions were my choice for downloading music to my mp3 player. I have been with them for at least 7 years and was never dissatisfied. Then came version 6 and the end of version 4. It's been nothing but a nightmare since the conversion. Bad GUI, horrible customer service, irrelevant or incomplete FAQs, fewer players (maybe one or two now) that will sync with the service, exasperating searches, download a symphony or other multi-part form of music and it will appear on your player in random order, not in sequence as needed and customer service can't explain why or how to fix the problem, any of the problems I've had. So as much as I hate to say it, I can better spend my monthly subscription fee at iTunes. I just wish they hadn't discontinued version 4 and let us use it if we wanted. But they didn't. So it's adios, amigo.
I have been having trouble with Rhapsody since they "upgraded" to the current version. First, I had multiple repeats of songs... called customer service. They couldn't figure it out. Now, music won't download to my mp3 player... this has been going on for weeks now, and they can't figure it out. I'm done. I've been a Rhapsody customer for YEARS. I am really loyal to my brands but this is the end for them. I need to find a new subscription service. Does anyone have any recommendations? Not Apple please... I refuse to buy an overpriced iPod.
I will NEVER use Rhapsody again! I was just charged today for my monthly billing and this afternoon my bank just called to inform me that my debit card has been hacked and I have to get a new one because my acct was hacked from using and paying Rhapsody! Now I'm with customer support demanding my money back and all they want to tell me is that I can close my account with Rhapsody. What? Seriously? They don't care that my personal information has been hacked because of them only that if I feel the need I can just close my account!! What a crock!! PEOPLE DO NOT USE RHAPSODY!!!
I signed up for Rhapsody's Premiere service and after a few months, decided to unsubscribe. Their website is conveniently constructed to not allow you to unsubscribe. Once you sign up, they've got you - and your money - forever. They try to throw you off their trail by telling you to unsubscribe through your phone carrier. No, I signed up directly from Rhapsody - it has nothing to do with my phone carrier. After several unsuccessful attempts to unsubscribe through their website and a bad email response from their customer service department, I went to the Better Business Bureau. Hopefully they can get a response from them. I sure haven't been able to. DO NOT do business with this company.
So, I've been a Rhapsody customer for YEARS (about six now, possibly more). I have always paid the 14.99 for 3 devices. Whenever me or another person simultaneously attempt to listen to DOWNLOADED music, I get an error message saying "This account is in use at another location. This session will now end". I called Rhapsody, and they upgraded me to the "FAMILY" plan, which I believe was supposed to be 5+ devices, no ending of sessions. There are still only THREE users on my account and I STILL get my sessions ENDED because 2 or more of us are listening to (DOWNLOADED) music at the same time from different devices. RIPOFF!
I have been a Rhapsody customer for years. With two other users in the house the monthly cost was reasonable to download and listen to all the music we wanted to hear. On our phones (iphone and Samsung) there are no problems. I am very annoyed, however that I cannot take the music I have download on my devices and put it on another device or storage unit like a cd.
Indeed, the platform is a little outdate but for those of us with teenagers driving non-Bluetooth equipped vehicles and/or with third or fourth generation smart phones (i.e. the middle class) it is so frustrating that we cannot take our music and make a cd for our children to drive around town. The whole world is not bluetooth equipped with the proper smartphone technology yet we pay for the subscription that should allow us the freedom to listen to the music we purchase in all the ways we prefer. This is crap. Rhapsody? You are crap for making this option obsolete. Shame on you for turning your back on the next generation of potential consumers. I know my kids are done with you. They are fondly known as generation Z. Ugh.
After being pimped about 50 times to "upgrade to the new Rhapsody" I took the pain and did it. Thank G I still have the old version on my computer. The new is just a mess for searching for songs. Going backwards Rhapsody.
I joined Rhapsody to enjoy ORIGINAL 50s and 60s songs. A poor choice; most songs were re-recordings. It was when I tried to quit Rhapsody that the nightmare began. Rhapsody had charged my credit card $9.99 for 1 month of service, and I used their website to cancel my subscription. After moving around their 1980s website, "My Account Information" said I had no billing history. That month I was again charged $9.99 on my credit card. I called Rhapsody, but the only information available (from a computer voice) was directions back to their website. The website is worthless, and there seems to be no way of getting hold of a real live consumer services person. The only way I could solve this problem was to call my credit card service, and put a BLOCK on any and all charges from Rhapsody. Rhapsody's website says if you fail to pay, your membership is cancelled. My advice is to STAY AWAY FROM RHAPSODY!
The last several "upgrades" of the Rhapsody player have steadily continued to make it more difficult to enjoy the artists and playlists that have become a part of my life since I began using Rhapsody back in the "Real" days. It takes a ridiculous amount of effort to try find, then enjoy new or favorite artists. The loss of the equalizer is completely nonsensical and the latest version of the player may have pushed me over the edge. I have stubbornly refused to drink the Apple and iTunes Kool-Aid because of cost and what I used to consider a superior product, but Rhapsody's fallen so far that it's no longer even equivalent.
Why in the world did they discontinue the sound equalizer on computer app? Seems like I can access it on my Android, but nothing doing on computer. Some of my downloads are from the 60's, of mono quality, but the new software prevents you from adjusting the quality of the sound.
My biggest complaint is the constant BUFFERING. Songs begin playing and then just stop for no reason whatsoever. Customer service [again, agreeing with the masses that it's a total joke] told me to uninstall and reinstall new software. Still no stopping the buffering. I always use WiFi as an interface, as recommended by T-Mobile and Rhapsody customer service. I also have a WiFi hot spot on my smart phone so I can get apps, etc. when traveling through zones with poor WiFi service. Rhapsody still buffers! The only way around this is to access libraries you've permanently downloaded onto your sim card.
And finally, apparently the new software allows you to queue up to three playlists for your constant listening pleasure, but you can't pick and choose within the libraries which songs you wish to hear, and which you wish to skip. If you queue up the playlist, you're stuck with all of them. And, in the case of a long road trip where you might want to listen to the random song mixer, no such doing on the smartphone app.
I'm tired of being billed for poor customer service, software that keeps changing, an obvious push into streaming music and unradio application, and an obvious sham/scam when it comes to previously downloaded, paid-for music, that's no longer available. Can someone say "theft"????
Rhapsody no longer sells or let you burn cds, but what's worse, you can no longer store your imported or purchased music, which means if you upgrade to Rhapsody 6 you will lose all that music from your Rhapsody library. To add insult to injury, you cannot export a list of your Rhapsody music or copy and paste it to see the list you have. Which means before I cancel (which I'm doing ASAP), I have to sit and take screenshots of all my music so I can see what I am losing and take that list to iTunes to re-import.
There is no good technical reason for them to not let you store your imported/purchased music, and to not let you export your list of Rhapsody music, or AT LEAST copy and paste the list. As far as I can tell, Rhapsody is now useless and obsolete in my book. The good news is I'm switching to iTunes, which has 26 million songs as compared to Rhapsody's 3 million. Plus I can buy/burn songs as well. So it will be a major upgrade. R.I.P. Rhapsody.
To folks having problems downloading to MP3: I also had the problem - this fixed it for me: Install Rhapsody 6 (but do not uninstall Rhapsody 4). Login to Rhapsody 6. Download a song to your pc. Open the song with Windows Media Player (not sure what version this will work with - I am using Windows Media Player 12). You will get a message that the song is not compatible with current DRM and an option to update DRM components. Click Yes to update DRM components. Once updated you should be able to play a song with WMP. Close Rhapsody 6 (if you have been using your MP3 device with Version 4 and have not attempted to reformat in order to work with Rhapsody 6). Open Rhapsody 4. Update internal clock and update track licenses. Try downloading a song - it now works (at least for me).
Notes: Agree with all about the ongoing technical issues using Rhapsody. It has always been a love/hate relationship with me. Once I can no longer use Rhapsody 4 I will be ending my relationship with them. They have basically dropped many of the features I found useful: Custom Radio Stations, Display of albums even if not in the Rhapsody library. I doubt 4 will be around much longer - they are moving to the 'mobile device' subscription model and I suspect support for MP3/DRM will go away. Not that it is entirely Rhapsody's fault - DRM sucks. Good luck.
Years ago (12) I had a Rhapsody account and I loved it. I have moved on and changed jobs, computers, email addresses, and have not used the service in about 6 years. Every August without fail I get a billing from them. Their customer service is virtually non-existent. When I do get someone on the line I tell them my dilemma and they say I need to login and manage my account and they tell me to download the software and enjoy their service. I don't want it!!! My account login does not have my credit card attached to it anywhere I can find. I want my money back! This company should be seriously investigated.
I have been with Rhapsody for 4 yrs and paid by monthly auto deduction from checking account. In June this year they explained if I paid for full year in advance I would save so I did. I have had one problem after another unable to Authorize laptop so I cannot download any tracks on laptop and everyday I have to reinstall application. And on tablet error messages where I can't even access my playlist. I have made numerous calls to Rhapsody and after being on hold forever call is dropped for no reason and this continues several times and when I finally reach a tech and explain my issue and a promise to resolve problem ends with my call being disconnected yet again.
I contact them by email and get a reply that someone will call to help. I set up date, time and provide phone number but of course I receive no call from tech support or company period. I cancelled my subscription and message I receive it that it will be cancelled in June 2016. I can't get anyone from Rhapsody to speak with me or answer when I call to explain why I am forced to wait until June 2016, thereby continue paying them for service they are not providing.
My daughter downloaded this YEARS ago, and neither she nor I have used it for the past ten years. They keep charging my card and you cannot cancel without logging in, but neither of us knows the log in info. I finally got a person on the phone and was assured that it had been cancelled after I disputed it with my credit card but they STILL are trying to charge me. This is the worst music app out there.
I was a Rhapsody customer for about 8 years. I am a runner, and I've always loved the ability to download new stuff to my MP3 player on a subscription model -- that's perfect for me. I also have many thousands of MP3 tracks ripped off my old CD collection, and a number of playlists that blend my personally-owned tracks with Rhapsody's subscription tracks. For a long time, Rhapsody was my little running nirvana. Very recently, they changed their business model and forced a software update that pulled the rug out from under us.
First of all, none of my previously-licensed subscription tracks will now play on my MP3 player. This destroys almost all of my playlists. In addition, the new Windows app that they force on us no longer recognizes my own music files, thus obliterating thousands of tracks and further decimating my meticulously crafted playlists. We can no longer have playlists that mix our CD tracks with Rhapsody's subscription tracks. Finally, Rhapsody doesn't seem to be able to read my MP3 player any more. I understand that these devices are increasingly rendered outdated by cell phones, but they are still heavily in-use by distance runners like me.
If Rhapsody is going to an all-streaming model and will no longer support MP3 devices, it is a useless service for me. I cancelled my subscription earlier today. I've had the sense that Rhapsody is being out-hustled by its competitors for a while, so I've been expecting this day. Still kind of sad though.
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