3.5/5 (114 reviews)

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Overall Rating3.5 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 15, 2023

I was just in the PANDORA JEWELRY Toms River NJ location MONDAY MAY 15th,2023 to exchange a Mother's Day Gift that my son purchased on 05/12/2023 18:43 pm and I received the gift on Sunday Mother’s Day.

Upon receiving my gift, I did however try the ring onto see if it fit and how I would like it. I did not know this is not allowed as the PANDORA policy. I decided to exchange it out and get a different ring. The Manager Tracy inspected the ring and determined that it was worn and kept Insinuating (suggest or hint in an indirect and unpleasant way) that the ring was ruin with scratches and dirty. I explain to her the ring was not even worn, but yes I did try it on and place it back in the box ( guess this is not allowed to happen only in the store it is allowed). I didn't like how scratching it felt against my other fingers. She said because of this it can not be exchanged and or taken back. I kept saying to her I have not worn the ring. She kept Insinuating that I ruined the ring. First off you don't do that to any customer. Once is enough a customer should not have to repeat themselves and you take it that you don’t believe them. Not good customer service at all.

The ring was not ruined and if I walked away instead of letting my voice be heard letting Tracy the Manager know she was wrong for saying & Insinuating that I actually wore the ring in which I did not. Your not going to treat any customer like this especially me and be allowed to get away with it. So she proceeded to say she will reach out to the district manager at 11:00 am to see what she can do. As I asked for the corporate phone number to call & complain she gave me the Pandora book, told me it was in there.

Who even says and or does that, you politely write it down for customers when they ask. I told her no I want it written down so she went to another counter in the back of store I guess to get a hold of the District Manger, as well as trying to scare me with notifying mall security. As she came back to tell me they were willing to exchange it out as she will clean the ring. There was nothing wrong with it other than my middle and pinky fingers getting scratched from the side, I wouldn’t have known that if I didn’t try it on. Didn’t know that is not allowed as per PANDORA policy. She tried to make an issue which was & should not have been. I was actually purchasing a more expensive ring paying the difference in price which was more money, not them owing me money for a cheaper ring.

You can't tell me after each customer trying rings on in the store your polishing the rings that you clearly put back in the case after being tried on from person to person, being stacked with other rings, placed on the counter, etc... No your not polishing & or cleaning them because as I just tried on several & the sales girl Caitlin clearly just put them back in the case. No one no matter who you are & or work for will/should ever Insinuate something I did. I would never try & return something that I personally ruined, it’s not my character. On top of that purchase another ring that was more money & pay the difference.

In my opinion she was being a ** & thought she made it better by saying she spoke to District manager to exchange it, but nope you actually didn’t Tracy. You got me to a level that I am & have reported the incident, also in giving a review on what happened to hopefully help make people be aware & learn from this, so they don’t have to experience anything similar. Even the Associate Caitlin tried to apologize after the fact while she just stood there quietly listening to Tracy instead of speaking up when the incident was occurring. But instead trying to make it seem that because you exchanged it may it better. Not for me it didn’t.

Letting others be aware of what occurs and goes on with making purchases from PANDORA and experiencing something that should never have happened in the first place. It’s not right & there for you just lost several customers now as well I will no longer step foot in nor shop at PANDORA going forward any longer, nor will any of my family. People who are like that & work for a company treating customers like this, no way will they continue to receive business from me or anyone I know for that matter. Because of this incident & what I experienced in dealing with Tracy PANDORA just lost future sales from me going forward.

PANDORA jewelry and any jewelry for this matter are never guaranteed. Things happen they break, you lose diamonds, stones, necklaces break, earrings break, etc. That’s why there is a return policy so if you purchase anything from PANDORA, you’re not supposed to wear it because if anything happens before the 30 Day return policy nothing can be done because it was worn. Then no one should shop here at PANDORA.

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Verified Reviewer
Original review: March 19, 2023

I had a recurring monthly subscription, then canceled it in Apr 2022. Pandora correctly stopped billing my credit card. Then, months later, out of nowhere, there was a Pandora charge on my card in Jan 2023! I found out Pandora does not provide telephone customer support. I emailed them, as instructed, then I received an automated response that didn't even acknowledge that I canceled my subscription. The response said that they are unable to refund the charge. Do not trust Pandora, they will steal from you!

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    Verified Reviewer
    Original review: Nov. 24, 2022

    I play Fur Elise radio and hear great renditions of Fur Elise, Moonlight Sonata and other great smooth classical pieces, including Canon in D. But when I select the Canon in D radio, I hear over an hour of everything BUT canon in D. Twice I have listened for over an hour for the most beautiful piece of music ever created and I hear EVERYTHING BUT Canon in D. Very frustrating.

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    Verified Reviewer
    Original review: April 30, 2022

    I've had the family subscription for many years and the price hasn't changed from 2019 (Approx. $14/month)! Great features that are customizable. I enjoy finding new music and listening to the algo's suggestions. The feed is rarely down (once or so a year?). Support is always helpful too.

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    Verified Reviewer
    Original review: March 22, 2022

    Pandora website I signed up for ad free music for 9.99 month. Ad said 90 day free trial but after 30 days they charged my account. Also can not talk to a person on phone. Just email. Deceiving customers.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 24, 2022

    I ordered Pandora ME charms but it didn’t fit so I returned the items. I called to see have they received the items and she said yes the items was in quarantine for 5 days and they would give a refund afterwards. Never heard of this before. They have the merchandise but holding my refund. I will never order online from Pandora again. And the charms was so small you could barely see them.

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    Verified Reviewer
    Original review: Sept. 3, 2021

    I listen to Pandora quite a bit. I really enjoy the different genres that I have access to. And I do understand I’m not a subscriber and receive their service for free. I also understand that getting free music comes with commercials. But I live in America, I don’t speak Spanish and won’t ever!! So why do I have to put up with Spanish speaking commercials? Thank goodness I have a mute button. I’ll never hear another commercial on Pandora.

    3 people found this review helpful
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    Verified Reviewer
    Original review: March 5, 2021

    I used to be a subscriber to Pandora. I canceled my subscription over a year ago and they STILL CHARGED MY BANK ACCOUNT. There's no phone number to call so you can't speak to anyone and they do not resolve anything by email. PANDORA is a rip off artist. DON'T SUBSCRIBE!!

    13 people found this review helpful
    Verified Reviewer
    Original review: July 23, 2020

    Was double billed this year, so I looked up my American Express because they wanted a snapshot of the billing. I found two double billings for this year 2020 and 2019. We are on our sixth email correspondence asking for the same screenshot, I even sent them an AMX Excel file that was downloaded with the transactions. They replied that they could not open the Excel files. No refund has been received. Like Pandora, but where is the customer service.

    12 people found this review helpful
    Verified Reviewer
    Original review: May 5, 2020

    I signed up for the Pandora Mood and had to purchase their Mood Media Player. All was fine except their equipment wasn't compatible with my setup. Their return/refund policy I was in compliance with and returned the media player promptly. Using the FedEx tracking I know they received the Media Player (customer service even said yes they received the play). My problem is they still have yet to give me my refund!!! It has been over 2 months now! I've called customer service numerous times, they say the refund is coming but still no refund. Moral... DONT BUY from Pandora. I've canceled my other subscription with them too, and plan to continue my 1 star reviews until they credit my account. Sincerely, a former customer.

    17 people found this review helpful
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