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Verified purchase

Reviewed Sept. 28, 2023

I’ve encountered sellers listing pallets/packages with certain titles and brands. One in particular is a seller called unboxedtreasures. They advertise a lot of 15 items from “high end designer luxury boutiques.” Upon receiving the lot not one single piece had ANY designer tag. All made in China, poor quality goods. I immediately opened a dispute asking for a return. I uploaded detailed photos AND videos of the pieces. After going back and forth with dispute center they sided with the SELLER. Buyers beware with They offer ZERO protection for buyers. They are more concerned with filling THEIR own pockets with money and allow SCAMMERS to get away with this. I will be working on filing a class action suit against them for FALSE ADVERTISING.

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Reviewed Sept. 15, 2023

I placed my first order with Liquidation in May of 2023 for a used lot of brand name dresses, 30 total, for $299. Shipping was ridiculous at $140 for two small boxes, but I decided to try anyways. Boxes arrived and clothes looked nothing like the stock photos on the site AND had pit stains, deodorant stains, and BLOOD in one of the dresses….a lot. Looked as if a woman started her period in it.

I immediately called Liquidation customer service and a woman was very apologetic and said that for a refund that I needed to start a dispute with my bank as it was paid by wire transfer, and that they would approve it when it came through and she would put a note in for me. While I waited, I took a chance on another order. Much less. I tracked it all the way up to delivery day and when delivery was on my street, it was sent back due to being damaged. I have received many damaged packages before so this shipment had to be gnarly.

Almost 3 months later, I am finally updated through my bank, who says that Liquidation refused my refund. I, again, contact Liquidation. The dispute team gets back to me and asks for photos/ video of each piece and for me to respond within 24 hours or my claim would be null. After much back and forth, they cite their policy saying that I needed to let them know about the condition of the shipment within 3 days of receiving it and they denied my claim. Are you kidding me??? YOU sent me a box with blood and bodily fluids in dresses. EVERY piece is contaminated!

I was refunded the second shipment as it was “damaged” to begin with. I have been consistent and sent plenty of pictures of nasty dress conditions to them to support my claim. I thought that I was patiently giving Liquidation time to respond to my bank’s claim and they had the audacity to give me 24 HOURS to respond. My story didn’t change. This is a true and honest experience. I will never buy from them again and will warn everyone against buying from them. I wish that I had gotten the woman’s name originally from my first customer service call but expected Liquidation to make it right. Now I will have to contact the investigation division of my bank. I’m more than happy to send contaminated boxes back to this company. Disgusting. I should have paid attention to their 1 star reviews.

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    Reviewed Aug. 14, 2023

    Like many other reviews, this is a scam. I ordered a $46 drill set and received a 99 cent set of mini screwdrivers. You know the old saying, if it's too good to be true, it is not. DON'T DO IT, they are a scam !!!!

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    Verified purchase

    Reviewed Aug. 5, 2023

    I purchased items which were listed as returns, but received boxes of salvage/Broken/dirty items that look like they were taken from trash. I filed a dispute, but was denied consideration. This website is a scam and should be taken down. I paid $1400 for the lot which came up to $1925 after other charges. I'm stuck with 5 heavy boxes of trash that I have to lift and transport to a dumpster. 50 broken laptops and not one came with a charger. Here's the seller I purchased the items from: JohbetElectronics. A Lawsuit need to be filed against this company for scamming. I have the receipt and all documents to prove my statement/claim. Please make this go viral so can be taken down and stop scamming people.

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    Reviewed July 20, 2023

    Surplusandreturns scam. I used to purchase a lot from Liquidation 10 years ago. I've decided to purchase again a month ago from a seller name Surplusandreturns and I was scammed!! Seller is saying that he is selling lost mail items and he upload pictures of Walmart and Amazon packages. I spent $300 and received open bags with 0.99 items, some of the items were duplicate, what the seller is doing he is buying junk, put them in bags and says they are lost mail items, I contacted Liquidation but they said it sold as is, he basically scam customers and Liquidations allows it.

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    Reviewed July 12, 2023

    I wish I had read reviews about the company before I purchased. "High end boutique" was the listing and I got very used junk. I understand the packages were not opened, but they specifically said high-end boutique and that is nowhere near what I got. I got very used clothing, wax for candles, and a couple of cheap jewelry rings. I don't know how they thought this was high-end or boutique, but I will never use them again. Shipping was a obscenely high and slow. When I pay more than $40 in shipping, it should not take more than a week to arrive. DON'T DO IT!!!

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    Reviewed June 8, 2023

    SCAM ALERT!!! This company is a big scam after all. I have purchased a total of 3 different pallets. Every single pallet, I have to dispute to get some credits back. The last pallet was the worst one of all. As the seller (acellular) described, a lot have 4000 NEW cases with models as follows; iPhone 7, iPhone X, Samsung S6, Samsung Note 10, iPad Air1 and iPad Air2. I was thinking if I could get $1 for each 4000 cases, I could get $4K out of it. I was totally wrong. I received only 2554 good products and 214 damaged cases (it even marked "damaged" on the two boxes). There is no Samsung Note 10 or iPad Air2 as they advertised on their website.

    It makes matters worse; they made me dump every single case out of the box for a group photo. How stupid is it? How impossible is it for me, the sole individual, to handle that much work and there is no space for me to do so? They asked for a photo of the damaged cases. I provided it to them, but they came up with an excuse that there is no evidence at all. They are never in contact with me about the Note 10 and the iPad Air2 in their ads. You know, even little kids know how to count. 4000 versus 2768 are two different numbers. I will spread bad words about this company; then report it to "". You are not going to get away from this one AT ALL. Mark my words on it.

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    Verified purchase

    Reviewed May 25, 2023

    Have used liquidation companies for years now, including has always been a bit hit or miss. But never until my most recent experience has anything been quite this bad... Won a pallet of electronics. Customer Returns are how they were classified. I fully expect some even maybe 40 to 50 percent of the items to be broken, that's just the world of customer returns. What I didn't expect was a broken rate of 90 percent and items such as garbage disposals and food processors to be "dirty, smelly, used" as even the labels on the boxes said... and the labels were not lies. I couldn't even take the items out of their boxes because I immediately started gagging. The seller even posted pictures of these items... with the labels hidden... so they handled them... which is equally as disgusting. They then sent them anyways... woah.

    I contact to file a dispute (really more of a complaint). I explained that I needed to get rid of these items, you know, mostly for health reasons... Their disputes team said I could not if I wanted to dispute. You have got to be kidding me... In what world does a company live in where they think it's ok to ship these items, then say, "Oh they are essentially a biohazard, you should keep them in an enclosed space in early summer, wait 10 business days for us to figure this out, and possibly send them back." I am completely floored this time with's response and handling of this.

    I can no longer say I want to use, there are other options out there that I have used, and nothing is perfect ever in the liquidation world... but nothing like this has ever happened with any of them. Buyer beware, always wear a gas mask and maybe even a hazmat suit when opening up your pallets from

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    Reviewed May 16, 2023

    Liars and forget about disputing. It's all junk. They use the same pictures. It's not even unopened mail. They opened it, saw it was crap and repackaged it and stuffed in your box. Buyer Beware, a lot of better legitimate companies out there. Stay far away.

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    Reviewed May 9, 2023

    When you are bidding on auctions from it tells you if the items are returned, salvage or shelf pulls. And it often refers you back to the seller's return policy in the case there might be a dispute. The seller's return policy is not always what is the guideline. It basically boils down to the representative that handles your dispute. We've been told verbatim that it is the seller that decides the dispute outcome and in the next breath we have been told that it is that handles the resolution of those disputes.

    We've had cut cords on appliances making them inoperable, and in their own definition, salvage. However the auction was bought as a return. Our dispute was denied. We've had vanity tops that were slightly cracked and received a full refund. There is absolutely no rhyme or reason in their dispute process. When you go online to dispute an item make sure that you write everything down that you're disputing because you're only going to get a confirmation email that a dispute on that auction was done, you never get a detailed summary of what that dispute was for. So if you're receiving department is the one completing the dispute it is a complete nightmare for your accounting department because they have no checks and balances.

    On the other hand customer support has a complete detail of your dispute but does not feel it necessary to supply a copy of that along with the confirmation. In addition to that, the email that you receive showing payment and the amount paid underneath the transactions tab and your invoice all three show different amounts. When I finally got to speak to a supervisor I was simply informed that was the way it is and it was not going to change, that I received an email with the amount the dispute was credited for and it would be up to me to figure the buyer's premium and taxes that would be refunded to me. When I asked to speak to her boss I was informed that no one at the corporate level would speak to me as that was beneath them.

    Overall the items that have been purchased because we are an end user and not a business have outweighed the difficulty that we have had with the customer service department. But after our home is built we will never deal with this customer department ever again. And if anyone knows how to get in contact with the corporate office please let me know.

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