Xtreme Movers Reviews

The items (as stated before) arrived over a week late... and multiple items came damaged/broken. They were rude and extremely unhelpful throughout the entire process. Even now, I have been waiting for my check for the damaged items (which is a ridiculously low amount and not fair just so you know) for a claim I filled out in April... For a move that happened in January.... And I can't get a straight answer.... Or an answer at all for that matter.... Please save yourself the trouble, there are many other moving companies that are at least half decent. I don't even know how this company is still in business.

Day of the move: guys were upset because the move was significantly bigger than they were told. The manager did his best to help us, but with the truck loaded, he told me the price of this move was going to DOUBLE! We went from $5,000 to $10,000. This was devastating and I feel completely avoidable. We didn't even move all our furniture! This was for a 3 bedroom 1,200 sf condo in So Cal. We didn't even take any living room furniture and sold our fridge. I will say that we did use the space they charged us for. The failure was in the agents calculation of how much space was needed. I'm not sure what else I could have done.

*FAILURE: COMMUNICATION* I felt like I was given misled on the process and the contract is not clear. When we finally found a home and were ready for our furniture to be delivered they told us it would be up to 21 days before it would be delivered. And not 21 days from the date I called, but 21 days from the date I requested the furniture to be delivered. They also did not deliver it within that time frame and then showed up 10 hours later than they said without any communication. (a phone call goes a long way).

FINAL PAYMENT: Given the difficulties we had, I worked to negotiate a better deal and was told they would take $1,000 off the total price. It was all on a recorded line and I had an email stating what the final payment would be. When it came time to pay I was told they never agreed to that amount and that the email was just wrong. We talked about going back to listen to the call and the recordings didn't go back that far. Once everything was delivered, the driver texted me 3 days later trying to tell me that we underpaid them. They only take cash or a money order (presumably because people stop payment or dispute charges).

CONDITION OF OUR THINGS: It was very obvious that some things had been repacked. I had art supplies set up in a certain way and upon receipt they were in different containers.. 2 bookcases were damaged and need to be replaced. 2 file cabinets are damaged and need to be replaced. 1 piece of my daughter's bed it missing and we are unable to put her bed together. When I reached out to the company for what the process was to file a claim for these items to be replaced or repaired I received no response. So my first recommendation is to do as much of this as you can yourself. Plan for double the cost or literally measure everything you have. I added the 2nd star only because most of my things eventually arrived and I guess that was the goal. I would never recommend this company, but I'm wondering if the whole industry is just terrible.

In addition, the moving crew scratched our brand new wood floors by sliding boxes across. They told us not to worry, though, as the company would cover any damage. Again, not true. The fine print in the contract states that they are not responsible for any damage to your home. So, the movers basically don’t have to use any caution since they can’t be held liable. We had significant damage to not only our floors, but also our walls and ceiling going upstairs. Numerous boxes were damaged as well as our goods inside, and we had a collectible item “go missing.” We filed a claim for our damaged inventory over 4 months ago and have yet to receive a payment. I would never use this company again or recommend them.

We had arranged for delivery on the 16th of October, but received a phone call the morning of the 9th that they were coming that day. After discussing with our new building management, we arranged for drop off at 5 pm ET. Upon arrival, we paid the movers the balance owed - in cash. We were told that we needed to pay $450 more for our things to be delivered. We did not want our things held hostage and therefore paid the balance.

When questioning Xtreme Movers the next week they denied that we were charged an additional amount. Both my wife and I were present when the movers said this to us and are willing to sign a legal affidavit confirming this. We asked for this money to be returned to us since our contract is very clear. They have refused. We have placed a dispute on our charges through our banking institutions along with the contract we received and signed. Additionally, we have filed a complaint through the Better Business Bureau of NJ and the NJ Department of Consumer Affairs. We have also filed a formal complain with the Federal Motor Carrier Safety Administration.

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‪2. They will jack your price up like they did to us. ‪$1800.00- $5400.00 isn’t that nice! ‬

12. They lie, take your money, they ruin your stuff and it takes them weeks to transport and when they do your stuff is broken and missing!

Oh another thing they called me 2 weeks later and stated their TRUCK broke down, the driver never stated that. If you wanted to be robbed, lied to, and have all your stuff broken call them! I would never recommend and now got a lawyer. I’m coming to take these people down for what they done to others!