Vanity Van Lines Reviews

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About Vanity Van Lines

Vanity Van Lines is a nationwide, long-distance moving broker. It partners with a carrier network to complete a move. It also offers limited local moves originating in Georgia, Washington, D.C., Maryland, Virginia, Pennsylvania, New York and Florida. It is licensed and insured and offers free 30-day storage. Additional services include packing, loading, unloading and home services discounts. Quotes are available online and by phone.

Pros
  • Long-distance move specialists
  • Licensed and insured
  • Free short-term storage
  • Home service discounts
Cons
  • Limited local moves
  • Could be pricey

Vanity Van Lines Reviews

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    Page 3 Reviews 40 - 240
    MoversStaff

    Reviewed Sept. 18, 2023

    The staff was very patient with my questions and made sure to inform me of all the process! In the end, everything went as planned. My furniture arrived in one piece and I could not be any more happy with the way they handled everything! Without them, we don’t know how we could have done our move. They carefully handled all of our belongings and got our stuff to our new place in no time!

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    TechPriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed July 29, 2023

    The gentleman that I spoke to at Vanity Van Lines gave the best quote and assurance. The quote itself was great. The scheduling part was easy. However, Vanity Van Lines then subcontracted out to a different company and when I went with them, there was a change in process. Their process was that when they picked up the items, once I gave them a date of move-in, they had up to 21 days from that date to deliver the items, which is not what Vanity Van Lines told me. Vanity Van Lines told me that once they picked it up and had an address, there was a two-week minimum, and then they would schedule after that. So, I purposely scheduled it more than two weeks out so that it would arrive when we were in San Francisco.

    That is not what was told to me by the new movers. Now, in their defense, they're not the ones who initiated the contract. The gentleman that I spoke to at Vanity Van Lines no longer works there, but the woman who helped me at Triple 7 Movers really went above and beyond and coordinated. We were able to get the items a day after our initial move-in date, but it worked out fine. The pick-up and delivery went great. They were very professional. They were very personal and helpful. Everything was put together and taken apart in a timely fashion.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed July 29, 2023

    When I talked to the man from Vanity, I had a good feel about them. They were priced right too. Everything turned out just as the rep said it would. There was notification in advance that they were gonna come in 24 hours to 48 hours. They showed up on time. When they delivered it, they did it right on time too. They were wonderful. Those two guys worked their tails off to get this stuff to us. I'd like to work with them again.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed July 20, 2023

    It was very smooth with Vanity Van Lines. The rep was right on top. The quote was quickly done. He let me know who was coming and the approximate time they were gonna be coming. The crew was on time. They worked together and were very cordial. There wasn't anyone standing to the side not doing something. I had my boxes' number. They wrote down each box number and the code that they have on that sheet of all the different items that I had to be picked up and the things that they had to pack themselves that weren't in a box. They were an A-plus service. During the delivery, they were here exactly when they said they were gonna be here. They moved the things into the apartment very well. They even made sure they put things where I wanted them.

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    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffBillingRates

    Reviewed July 19, 2023

    This has been a learning experience for me. When I contacted Vanity Van Lines, I was interested and the person who answered gave me a price. The dispatcher called me. He should have been a used car salesman. He gave me a little discount and chatted me into signing an agreement. I had no idea that was a firm commitment. We were just discussing the things that I had, but not down to the last detail. I did not realize that would be the actual agreement that that was all that I had. It was exacerbated by the fact that I had someone else come and pack me. He did a terrible job, and used up a lot more boxes and than what was necessary. So when the movers came, they listed twice as much as what was on the agreement on the estimate.

    The financial arrangements were not clear to me. They doubled the cubic footage of the items that they put in the truck. And I couldn't imagine that a 650 square foot apartment with no appliances took up 800 square feet, which is what I ended up with. Khaleed, the lead man, told me that estimate set. I appreciated his approach and his communication with me. I had to pay a third of it to solidify the estimate. And when they came, I was to pay another third, and the rest was to be paid when the goods were delivered. I had the cashier's check for them when they picked up. But when I got here to Washington, Khaleed contacted me and said, "I need another $2,000." That surprised me because I wasn't aware I was would be required to make an interim payment. But I sent him the $2,000. I don't have a receipt for that.

    I also don't understand what happened to my goods. Because Khaleed told me to call another organization for my furniture, and I don't know who got it. I thought it would all be handled by Vanity. I told him I needed my furniture here by July 25th. But he did not respond to that. I asked him, "Are you the one that's gonna deliver it?" He also did not respond to that. So, I'm uneasy about the whole thing.

    The movers put blankets over the chairs. And taped them on, on top of the wrapping that the packer had done because that was their way of packing things. They were considerate and fast. The packer was still there trying to pack things up when they arrived. So, they were held up a bit. They carried out as quickly as he got things packed up. And they helped him a bit just because he was so slow. They didn't actually do packing. It was two to three hours.

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenanceStaffRates

    Reviewed July 18, 2023

    I was trying to find a moving company and Vanity was the polite one that we got to speak with. On the initial call, we told them stuff we knew we were moving and they gave us price. We worked with Josh and he was very polite and understanding. He assisted us along the way. Then, the adjuster called and the price was a lot more. That's the only issue I had with them. It was like they doubled our price. But they worked with us on getting it down. Also, the moving company they sent out were very polite and worked with us even further on lowering our price. The crew was quick. I wasn't expecting a three-bedroom house to be moved within a couple of hours. They showed up around 11:45 and were out of the house at 3:00 at the most. The drop off was done within a couple of hours as well and all of our stuff showed up with very minimal scratches and nothing was broken. I would recommend Vanity to friends if they were moving.

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    Vanity Van Lines Company Information

    Company Name:
    Vanity Van Lines
    Website:
    www.vanityvanlines.com