Starline Van Lines Reviews

We spoke with Brad at Starline Van Lines LLC to move our disabled veteran son with Grade 4 brain cancer from Panama City Beach Florida to Hiawassee GA. We signed a contract for $1950.00. We paid a deposit of $850.00 leaving a balance of $1100.00. The contract detailed everything that was to be moved from the apartment which we have in writing. The day of the move, the movers wanted to charge an extra $2700.00 more than the initial agreed upon price of $1950. Brad took the initial contract and talked a smooth game. No problem. We'll give you a discount because we take care of our veterans. Turned out it's a game they play from everything I have read online.

I had an extremely disappointing experience with Starlines Vanline and their affiliated movers, Green Van Lines and One Stop Relocation. My move, which should have been straightforward, turned into a nightmare. Here’s what happened:

After feeling super excited to have found such a competitive rate with a mover for a long distant trip, I was not expecting such poor, inconsiderate behavior from the company after all the misrepresentation. They sent text and pictures of a truck with individual stalls and assured me my items would not be removed during the process. I have moved across country several times and asked all the question around a Light load move that from my previous experience caused items to be broken or lost before. We were told we would have our items within 2 weeks, it would be kept separate from the other peoples items that were picked up along the way, that one person would be making the entire trip, no items would leave the truck and verified they would be able to deliver directly to my home.

We hired Starline Van Lines and paid them $1700.00 as a deposit to move our fully loaded 20-ft shipping container to NM. We signed a contract for a total amount due of $2700.00. Two days before the scheduled 6/19/24 pickup date, the company doubled the price in the contract, and the next day we got a call from the person who was supposed to be moving our container to NM. He told us that they cannot and do not perform this service! We sent an email to the company asking them to refund the $1700.00, as well as cancel the bill of laden.

This company is Scammers!! I can't share detail at this time. Case going to court. Starline subcontracted another moving company, United Way Moving based in Missouri. Please Please be careful!!!! You'll regret hiring these companies.

If I could give this company zero stars, I would. This organization is exceedingly unprofessional and disrespectful, especially considering I spent over $2000 on their services. Initially, they persuaded me to switch from my original moving company by disparaging their competition, which was a mistake. Furthermore, communication was severely lacking. Despite multiple calls to confirm the movers' arrival, I was repeatedly told they would contact me, which never happened. On May 30th, I spoke with Mandy, Berto, Michael, and Leanne, who were all exceptionally rude. The company's internal communication is clearly deficient. They pressured me into having my belongings moved today and then threatened to void my contract if the movers couldn't take my items.

Team did an efficient relocation job. They were really cooperative. They sorted out all issues that arose. I am very pleased with them. Team did a very good job. I will use their services in future too!. Manager and his team were very professional and arrived on time. They relocated everything with a lot of care.

If Starline Vanlines was the movie, Forest Gump, we'd find ourselves at the point where Jenny yelled, 'RUN FOREST RUN!". Starline Van Lines is NOT a mover, they are a "Broker" who posts moving jobs to subcontractors - like the defunct cable TV show, "Shipping Wars". Once booked, they devoid themselves of any culpability/responsibility for the person THEY chose. And, when things go wrong, like boxes missing, damaged personal property, etc, they point you to the person they chose and wash their hands of the entire process. Starline takes their cut of the total cost of a move and then, such as our case in all of the above, addition fees for the personal property can and were added. This company is a total sham and I encourage anyone reading this to find a moving company that takes responsibility from door to door. It will end up costing you the same as if you hired an actual mover, NOT a BROKER.

Would not recommend this company to anyone. They are rude to correspond with when it comes to cancellation and refunds. Their customer service is a joke. Obviously they spend lots of time reading their own reviews and getting snarky in their messages rather than focusing on performing their job duties to a high standard.

We appreciate you updating your review after the resolution was reached. We definitely take client's concerns very serious and yours was not the exception. Have a great day!

Starline Vanlines presented itself as a moving company when I called them and I received a quote from a man named Phil. I booked them to move furniture and boxes of home goods in two separate shipments from Belmont, MA to Austin, TX, and from Belmont, MA to San Francisco, CA. When the movers came to pick up everything it became clear very quickly that Starline had lied to me, because they are not a moving company, ... They are only brokers.

The worst experience I have ever had - The information relayed from Starline Van lines wasn't thorough and the people they brokered out to were awful!!!! Do NOT use them. The worst experience ever!

BEWARE‼️! CAUTIOUS‼️! RUN AWAY FAST‼️! I had a terrible experience with Starline Vanlines LLC//Lancaster Vanlines LLC. Different names so be careful of that as well. They are just a company that hire movers basically a crappy booking agent. I paid a deposit to secure movers and it never happened. Once they get your money they stop communicating with you. You think by canceling they would abide but nope they find any way they can to not refund you. And honestly it seems that’s why they will stop communicating so you can’t get a refund. I strongly advise everyone to avoid using their services. Please be cautious and do thorough research before booking with any company to prevent such incidents from happening to you. Please stay away to avoid money loss and the headache.

I just had a terrible experience with Starline Vanlines! I hired them to move a 800lb gun safe and a few furniture items. I described everything that would be moved and sent pics. I reiterated the weight of the safe. I was told that it would not be a problem because they have the equipment to do the job. A third party called Back Up Movers showed up to do the move. They did not have the proper equipment to do the job. No electronic equipment, just a dolly. An attempt was made to move it, after denting the wall and wood floors. They had to abort the job after they couldn't do it. I was left to figure out a solution. The guys working had their lives at stake in attempting this move without proper equipment. Moving is already stressful without adding to the situation with negligence and incompetence. I just don't want this to happen to anyone else.

Movers have covered all of these features i.e. packing, loading and moving! Shortly after the confirmation of the offer, we received all kinds of boxes especially for books & clothes and the company also got an overview on site. Highly recommended!

The movers took their time making sure everything was wrapped properly so items would be secure. The quote for moving was accurate and they checked in with me before the move to go over everything and make sure I didn't have any questions. I would definitely use them again for my next move. Highly recommended.

I have changed apartments many times and thanks to the company for their help. Good price range! The front desk is reliable and has great customer service. I also love their service and tracking features. Everything was handled quickly and perfectly without any damage. I highly recommend using their service and my sincerest appreciation to the crew! Thank you for everything.

I have used this company's services and I would not hesitate to use them again. It's been a difficult time but I'm confident in their exemplary service, not to mention value for money. Perfect and reliable! Movers are really good and expert at their work. Other companies charge by hour and make it slow, but here you can get a fixed price. Highly recommended

A few months ago I used them to pack, store and transport my belongings. This was my first time using a moving service and I was very impressed with the speed of the move. They did very well. This meant that if I had collected the things myself it wouldn't have been possible within a week, but the guys did it within a few hours. Thanks a lot!

The movers themselves were very professional, swift but careful. Given that the service is hourly, this was something I appreciated. They were also very courteous. I will use them again for any moves I have in the future. Had three movers. All were friendly and respectful of me and my things. Thank you! It was my first time ever using this company, and I will say I would definitely use them again if I ever needed to move.

The packers and managers were very kind and helpful. Everything in the house is listed very simply and beautifully. Blankets were used to cover furniture and rails were made to hold our clothes. Great service, thank you all so much! Manager and his team moved us a few weeks ago. Staff was really skilled. They arrived on time and did everything perfectly,.

The group arrived on time as agreed, left the house and loaded things into the car very quickly. What we liked most was that they were very easy to get along with. Friendly, professional. Nothing is too much trouble. Best move I've ever made. They all did an excellent job. From the beginning, their response to my request was the fastest and most obvious, the team did all tasks very well.

Moving and dismantling cabinets, assisting in storing furniture. I definitely recommend the attentive, knowledgeable, professional and efficient service from everyone involved in the move. They gave a brief description of the place. On-time delivery, no additional storage costs. The movers arrived early, were very nice and helpful, I would not hesitate to recommend them. They provided great service. The manager was very polite. They also arrived on time. Highly recommended!

Their staff did a great job. Staff politely text you or call you on the relocation day. They will then send a link to track the journey. They provide very quick moving service. They were very helpful and efficient. Also, their travel time was much shorter than expected. All four team members were very professional, quick to respond to requests and amazingly fast.

In spite of an absolutely horrible experience with another company while booking, this company saved us. The day was saved by the professionalism, flexibility and support from the team. Highly recommended! The staff members were very helpful. They disassembled all of our furniture and put it back in a new place, which would take days if we did it ourselves.

Best movers around town. Would recommend, great service, excellent people, very friendly and very professional at what they do!! You can count on them to do everything at a high quality and with care!!! Best movers around town, excellent services ,excellent people, would recommend again. This was the best move I've ever had done. They were fast, experienced, and friendly. I would recommend them to anyone.

The service of movers enabled trouble free work with peace of mind. Service is quick and precise. Very good listening skills and they are pro-active, often thinking ahead to ensure all services for installation are happening in due time. Relocation allowed us to have a very controlled and organized process. We really enjoyed the relocation with them and we took all the good memories with us.

We had a particularly difficult time getting around because there was no elevator, and we also had difficulty getting things from the furniture store. The manager and his team showed exceptional professionalism and patience. Everyone is so kind and hardworking; no job is too small for them. I will definitely use it again!

Very professional and courteous service was provided by all of them. The move was very smooth and efficient. They were willing to go the extra mile to help. Excellent move, First-class service! They made the move to our new home so much easier. Thanks to the owner and his crew. They were prompt, professional, and friendly.

Every individual I had contact with, ranging from the quotation team and office personnel to the packing and moving crew, radiated civility and professionalism. They went above and above to make sure our move went smoothly, taking great care to pack and arrange everything in our new house. The movers went above and above to make sure I was satisfied, conducting themselves in a timely and professional manner. They moved the several boxes I wanted moved quickly and effectively. They helped me settle into my new house in addition to helping with the loading and unloading.

The professionalism was outstanding, were efficient, friendly, and made my move incredibly smooth. I could be happier with the service provided! The movers were prompt professional and handled with. Overall okay, Everything went smoothly. Did an outstanding job! They were punctual, respectful, and made my move stress-free. I was exceptionally pleased with the service provided and crew were professional, efficient, and handled my belongings with care.

Movers did a fantastic job. Thank you for moving! I would highly recommend this company! They were very easy to communicate with and met all of my expectations. I am happy with their work and services. It was an exceptional service from start to finish! The team was punctual, organized, and made my move stress-free.

Both times were great experiences. All movers were efficient and flexible. Communication was great and easy and I'll definitely use them again. Very efficient and friendly. I would definitely recommend them!

I highly recommend them and will use them again for any other moving project that may come up. They were extremely careful unloading and setting up all the delicate pieces in my new home. I strongly recommend this company. Hire this company as your first choice.

Choosing Starline Van Lines was a game changer for my recent move. The team was not just efficient but also demonstrated a level of expertise that instilled confidence. They handled my belongings with care and made sure every aspect of the move was well-coordinated. I'm impressed and highly recommend their services.

I would recommend this company to anyone planning on a long-distance move. I've done a few moves in my past and I would say no one worked as Starline. They were very direct with the services that were provided and made sure that the price did change. I would recommend to use this company if you are looking to be at a certain budget.

Choosing Starline Van Lines was a game changer for my recent move. The team was not just efficient but also demonstrated a level of expertise that instilled confidence. They handled my belongings with care and made sure every aspect of the move was well-coordinated. I'm impressed and highly recommend their services.

Moving with Starline Van Lines was a lifesaver. Showed up on time and provided us with the service expected. They were straight to the point and protected my home from top to bottom. The sales rep was very attentive and direct with what services I was expected to get. If you're in the market for a moving company this is the company to work with.

I wish I could give them 0 stars. This has been the worst experience of my life. I just keep getting lied to. The total cost ended up being 2x what I was quoted and I was told IN WRITING that the move process would take about 2 days. BLANTANT lies and deceptive business practices. Not once has anyone apologized or taken responsibility for the miscommunications (read: lies) on their end.

My interaction with my moving coordinator was the best one out of the whole experience with Starline Vanlines. He walked me through the whole contract so I understood everything and set it up fast. I was trying to move very quickly. Since Starline Vanlines is a broker service and they gave that contract to another moving company, that was where it fell apart. I was trying to communicate with the moving company, DSY Moving, but I couldn't because they were horrible. They didn't try to communicate with me. I was calling Starline Vanlines, but I felt I was talking to one person all the time and they weren't helping me with the situation or expedite anything. They tried to get in contact with the boss for DSY Moving, but they weren't communicating that back to me. I had to constantly keep calling back to get small updates or nothing at all. I didn't know what the status of my stuff was for weeks.

Starline promised a lower quote, but then it got doubled. I told them the size of my place, everything that was in it, and I told them my concerns. They underquoted the amount of stuff that I had and I told them that. They told me not to worry about it. On moving day, they realized there was way more stuff, like I had told them. But the movers were great and on time.

I wasn't pleased with Starline at all. Everything did come in good condition, but I felt that it took a long time for them to get my stuff here. They were supposed to be at my house in Buffalo to move my stuff down to North Carolina at an earlier time but they took a long time to get there and it was kind of like a circus. Then, they had to put my stuff in storage in New Jersey for two days until they could get a truck out here. Also, they were very expensive, which was a shock. The price went up because we had more than what they thought they were gonna get. But we clearly told them what we have and we gave them as much as we could. I thought it was overpriced. Then, for the payment, I had to go to the post office and get a certified check. It was a big pain. We were with no furniture for five to six days. I would tell others to go with someone else.

Everyone from the office to the moving team has been amazing! Thank you so much Joshua and Ivan for your hard dedicated work, I couldn't have done it without you. Many thanks to Universe, the service was excellent. Excellent and nice staff, it was a pleasure to receive such service. Will recommend to everyone!

My movers on June 10th and they were great! Despite my sweet neighbor relentlessly offering them her muffins that she brought over, they remained focused, hard-working, professional and efficient. I have lamps from hell that are basically glass chandeliers and they transported them without any of them breaking which is a miracle. Their movers have a great insurance policy and stand by their word from start to finish. There were no hidden fees whatsoever which made the whole process seamless. I felt completely comfortable booking them and throughout my entire move. I really have nothing negative to say about their movers, only positive. Would 100% use them again if I have to move so I highly recommend!!!

No complaints whatsoever, It was a pretty straightforward service and there were no hassles, no hidden fees, and wonderful communication from their staff. The crew that they assigned to me were also very careful with all my antiques and china. They're the best moving brokers I've found so far.

The original quote was $3,700. I ended up paying $8,200. I didn't get my furniture for three weeks. I have stuff that was damaged. I’m 72 years old. I couldn't unpack fast enough to figure out everything that was wrong. I felt like I was held hostage. I called everybody that was anybody and I got back in touch with Justin, the original person I spoke with. I sent him an email and I said, “I certainly hope that nobody else is treated like this 'cause it was absolutely horrific.” I talked to seven different people when I was dealing with Starline, and every time somebody called me, the price went up. The last payment was $3,200 in cash. The only way I can get my furniture is to pay that money. I paid like 2,700 before that. It went on and on. When I called to talk to people, I got no response because I wasn't talking to Starline anymore. It took three weeks and I don't know how many phone calls to get my things. I ended up having to buy clothes. I had to get emergency medicine because I only brought two weeks’ worth. It was the most horrific experience of my life. I’ve never been treated that way.

The customer service was fine but I was not very happy with the part that packed my stuff in California. Also, the price doubled from what they first told me. When the mover came in, the first thing he did was double the price. I asked him where was he basing that on and he said, “Well, I'm just looking at it, and it's a lot.” He didn't count boxes or list furniture. He just looked at it and got an overview, and he said that was how much it was gonna be. I already paid them a down payment so I just went with them.

I thought I had a good interaction with the rep, but later on, the estimate was very much off. So, we're not happy with the move. And I wish we chose someone else instead of Starline Van Lines. I gave the list of items that we had and tried to explain how many items there were, and they said that it would be 300 cubic feet. And when they came and checked all the furniture that we had, they said it would be 600 cubic feet. So, we were not prepared for a big jump in the number. It would increase the cost as well. So, we weren't prepared to spend so much for the extra furniture we had. We ended up disposing some of the furniture in California instead of moving those items because it would be much more than the estimate that was initially given to us.

Starline Van Lines contracted my move out to a third party that messed it all up. They were two weeks late on our move, and they were supposed to be here right after we got here, but they never showed up for another week and a half after. They just kept saying it'll be tomorrow, then the next day, “They had some trouble here. It'll be tomorrow.” I have a picture of their truck because it was an unmarked moving vehicle. They also lost my TV and broke one of my credenzas. When I called them about it, they pretty much said, “Too bad. So sad.” They told me I needed to file a claim for my lost stuff and my damaged stuff. I shouldn't have to.

I hired Starline Van Lines for my 3 bedroom apartment and didn't mention the 3 flight of stairs to the 3rd floor, they worked with us, even after we forgot to pack a few furniture pieces, they worked with us and didn't include packing for our pool table and a sectional sofa and they also included the tv boxes without charging any additional fees and Starline Van Line helped us packed a few boxes at no additional cost.

This company has been great from start to finish! I would recommend them if you are looking for long distance movers. Their prices are very competitive and they offer good service. I recently moved to Florida and I spend a good amount of time looking for movers. The reservation was extremely easy and informative. They reached out a few times ahead of time to make sure my inventory was complete. When the movers arrived they were quick and efficient. Overall they were great. Like I said I would highly recommend them.

I’m so happy with this moving company. They showed up on time & moved everything out very quickly & carefully. They were very professional & assured me I had no worries. They got everything to my new home in one piece & in perfect timing. I would recommend this company to anyone needing to move.

Very please with this company. They have gone above and beyond on my move. I used them in the summer of 2023 for my move to Florida. I would recommend them if you are looking for out of state movers. Brian has been helpful and their customer service team is always available to help. This makes the move so much easier.

Very professional. Done in a timely manner. Worth every penny. Usually moving is an unpleasant experience but not with these guys. They made it very pleasant. No stress at all. Even the personnel I spoke with on the phone and through email were polite and courteous. I would highly recommend this company for all your moving needs.

Starline Van Lines was reliable and easy to work with. I've moved many times in my life with multiple moving companies, Starline made this move as easy as possible. Wrapped my items as well as protected my home. I did have a few items missing but they were able to ship it over to me with in 2 business days after talking to the customer service manager. I would recommended this company.

Starline's pricing was not accurate. I kinda got the runaround on that. They upped the price on me in the end. About a week before the move, we made sure we had the quotes correct. We added on some stuff and when the lady redid it, she requoted me with different tax rates and a different tariff, and she sent it. So I got charged more than the original one and I'm not sure why. Then she would never take my phone call to answer those questions. I wasn't very happy with that.