Star Van Lines Reviews

Movers showed up and doubled the price because I had "extra stuff". I said, "just move the stuff on the list" and they said there wasn't room in the truck. I was held hostage. When I agreed to pay extra ($1310) there was room on the truck. The laborers asked to be paid directly, not to Star Van Lines. And, they wanted cash or zelle/venmo. Justin (who gave me the original estimate) said I needed to pay the extra money-although the bed was for $1310 less, the movers REFUSED to move my things. At our arrival destination, there was one driver, and one laborer. The driver spent much of his time smoking--my husband, sister in law and I unloaded the truck with them.

I wouldn’t recommend Star Van Lines to anybody else. I gave them a list of stuff over the phone twice that needed to be moved and some heavy stuff. And then when they got there, they were going to charge me $1,200 more than they quoted and said that they couldn't absolutely load some of the stuff. I even had some stuff damaged. The driver was supposed to bring four guys but he only brought two. And if it hadn't been for our neighbor, we never would have gotten it loaded.

The movers from Star Van Lines were very good at everything they did. The cost was a bit higher than I expected, but it was a tough job since I live in a cabin in the mountains. It is fair enough cause I talked to quite a few other movers and all of them was a little bit more money because I also have stairs. There were only two guys, and they did a great job. I found them online and chose them because they were the only ones who were very communicative.

I thought Star Van Lines was reputable. But it ended up being a total disaster. Half the things that I meant to take, I left. Things I didn't want, I did take. It was very disorganized. And what the initial quote came to be was half of what they charged me. The drivers didn't speak a word of English.

We had the pleasure of working with Mykola at both the pickup and drop off of our belongings. Mykola and Serhii were there to drop everything off. They both did an amazing job. I would recommend them to anyone who needs good, honest movers. Star Vans Lines did a great job.

They do not answer the phone. They provide no information. They miss their scheduled pickups. It is a sham of a place and they deserve to be shutdown. Star Van Lines is a scam. They took my deposit, missed the scheduled pickup, and now won’t answer the phone. No updates, no accountability—just a sham company that should be shut down. Avoid at all costs!

We found out about Star Van Lines through my mother-in-law, and I feel like this is going to be a company that we keep in the family. They're hardworking guys. We appreciate everything that they did for us. Overall, we had a great experience. We recommended them to our relatives out in Florida who are planning on booking something because they want to move out here to Ohio as well.

I moved this summer from Sacramento to North Carolina, and honestly, I had no idea what to expect. But Star Van Lines absolutely nailed it! The heat was insane, but their team powered through like it was nothing. I was shocked at how tough they were—seriously impressive! Everything went smoothly: they arrived on time, packed my stuff carefully, and made sure nothing got damaged. Moving such a long distance is always stressful, but these guys made it so much easier. Huge thanks to the team! If I ever move again, I’m definitely calling Star Van Lines.

I was moving to Clearwater, and I spoke to Justin, the salesperson from Star Van Lines. He was nice and explained to me the entire process, including what to expect and what usually happens. He gave me an estimate. They gave me a call two days before to confirm. I already packed some boxes, but I just wanted to make sure I didn't forget anything, so they came in and packed whatever I needed to be packed. It was pretty quick. It was the same crew that did the delivery and the pickup. They kind of jumped in the truck, and a few days later, they were there. They told me to expect a little bit of transit time, but it was well within what I expected.

I tried to get ballpark quotes from others, but they wanted to come and see what needed to be moved before they would give me one. I asked for a recommendation from one of my friends who told me about Star Van Lines, and he was able to give me a quote that would be final. It was interesting because it turned out that it's the owner of the company who I was talking to, and I didn't realize that he would also be the one doing the move together with a few employees. They helped me to wrap some of the things, so that was nice. It was a local move, about 45 miles, and they didn't damage anything. So, good experience, good company, fast move.

My friend had used Star Van Lines and recommended them. Everything was fast, which is good since I don't like to spend too much time talking. I wish it could have been a little bit cheaper, but everything was great in terms of customer service. The move itself was perfect, and all of the stuff is fine. I’ve used companies before that damaged my stuff. I would recommend Star Van Lines to my friends and family.

My friend recommended Star Van Lines to me, and they sent me a guy to talk to me in person, do the inventory list, and give me the quote. He also told me which items needed to be well-protected and which items didn't really need to be wrapped. The walk-through took two hours, and it was a good experience on my end. They did a great job especially in communication. They kept me updated as soon as they picked up the stuff. And as soon as the stuff left, it went to their warehouse in Vernon, here in L.A. They updated me again that my stuff was leaving. I received calls a day before they delivered saying that my stuff is going to arrive, and for me to be prepared. Everything was pretty smooth.

They’re doing a great job, and I wish there were more companies as professional as theirs.

I was helping out somebody to move stuff to Texas, and I was responsible for everything. The foreman was nice. Everything was well done. It really was a good experience.