Star Van Lines Reviews

My son and I had most things packed, except for some larger furniture like a king-sized bed. The movers were friendly, professional, and worked efficiently to load everything and organize it perfectly in our storage unit. They didn’t just move boxes — they paid attention to detail and made sure everything was secure and easy to access. I appreciated their attitude so much that I tipped them for their great service.

What really impressed me was how responsive Star Van Lines was from the beginning. They were the first company to call me back — within 20 minutes — and they explained everything clearly. As a businessman, I understand pricing and value, and while the cost felt a bit high at first, the quality of service made it worth it. The estimate was based on an itemized list I provided, and there were no unexpected surprises. The crew showed up on time, communicated well, and treated the job with care and professionalism. This was a local move, and having reliable help — especially when you can’t rely on friends like in the old days — made all the difference. I’d definitely recommend Star Van Lines to anyone looking for a smooth, respectful, and efficient moving experience.

I would love to give a great big shout out to the actual mover. Who did my move, Serhii **! He transported my life’s belongings from Florida to Nevada. He kept in touch with me, gave me his personal cell phone and all went amazingly perfect. I did not have any up charges. I did not have any extras. My items were not held hostage as you read in so many reviews from so many different companies. I highly recommend Star Van Lines for your next life’s journey.

The decision to go with Star Van Lines was reinforced by a positive interaction I had initially; they were the first to respond among the companies I reached out to, providing a callback in 20 minutes. Although I later felt that the cost was somewhat high, the quality of service justified it. I’m a businessman and understand market dynamics, so their attentiveness and thorough explanation of the process were appreciated.

Regarding how the estimate was achieved, I provided a list of items to move, and they quoted me based on that inventory. Ultimately, the whole experience left my family and me very satisfied. The crew was courteous, punctual, and effectively communicated all details of the move. This was a local move and their reliability was invaluable since I no longer could call in friends for heavy lifting like the old days. I’m happy to recommend Star Van Lines to others seeking efficient and friendly moving services.

The salesperson informed me that the initial quote was just an estimate, which turned out to be accurate as the final cost was only about $100 more than expected. Their team was efficient in packing the items I hadn't packed myself and completed the task promptly. The same crew handled both the pickup and delivery, which added to the consistency and comfort of the experience. Despite a small expected transit time, they delivered well within the timeline.

Overall, I would recommend Star Van Lines to friends and family. They met my expectations by providing good service and effective communication throughout the entire process. The financial aspect was fair; the rates were fluctuating, but with an early scheduling, they ensured everything went smoothly. I appreciated the call they made a day or two before the move for confirmation. It's not the cheapest service around, but it was reasonable, and I didn't find the price to be outrageous.

In terms of pricing, their quote was consistent with other moving companies, but unlike others, they readily gave me a quote without insisting on a pre-visit, which saved time and avoided the inconvenience of having multiple people inspect my home. The quote was almost identical to the final cost, which was refreshing compared to the others who provided rough estimates that could vary substantially.

The move itself was quick and efficient, with the team assisting in wrapping up some items without any additional charge, which I found to be a nice touch. They handled everything carefully, and I'm happy to report that nothing was damaged in the process.

If a friend or family member asked for my opinion, I would confidently recommend Star Van Lines for their reliability and professional service. Overall, I had a great experience with them and wouldn't hesitate to give them a high rating.

I called the broker and dispatch, the driver is who finally contacted me, as neither the customer service or broker (Justin) could give me any time answers. Then when the truck arrived it was a 27ft uhaul. They do not have their own moving vans. They also only sent one person to load my items and that was the driver, I ended up having to load the truck myself.

After getting my items loaded the price went from $2000 (agreed upon price) to $3100 as the driver stated that I had more items than what the broker put on their list to pick up. I again called the broker(Justin) and customer service (Mary) as I was not prepared to pay additional money. After two hours of a back and forth conversation, I finally agreed on paying $700 dollars more for my move. Star Van Lines stated that I would have my items in TN at my new residence by Tuesday or Wednesday.

It is now Friday and after making multiple calls since Thursday to locate my items, and have a delivery time, I finally received a phone call back from Mary (customer service) who does not know where my items or the truck is at. She stated that once the truck is in route the driver will call 24 hours in advance to set up a delivery time. Which means that they have zero idea where my belongings are, and it also tells me that they are not even route to my residence. Basically, my items have been sitting in a 27ft Uhaul on some drop yard or wherever for seven days now.

How does a moving company not have any idea where a person’s belongings are? Also, be aware that this company only takes cash, Venmo, or Zelle, and even that is a personal account (Mary’s) with Star Van Lines in the subline, under her name. I would not recommend using this company at all. They are unorganized, they do not have good communication and they have no idea what they are doing.

If I do not get my items soon, I will sue them for the amount of my household goods as well as my money paid for this horrible experience. I have taken pictures of my contract and all of my items loaded, for documentation and verification. If, you do decide to use this awful company, I would advise you to document everything, and use extreme caution. I have used multiple movers in the past for out of state moves and I have NEVER had an issue like this. This is the worst experience ever.