Star Van Lines Reviews

Moving can be stressful, especially when coordinating everything as a single parent, but Star Van Lines helped make the process much easier. While there was a small hiccup at the start — they couldn’t arrive on the originally scheduled day — they came the very next morning and handled everything smoothly from that point on.

When I had to plan my move from Bradenton, Florida to Las Vegas, Nevada, I read so many different reviews from so many different companies and was absolutely terrified! When I came across the reviews for Star Van Lines. I reached out and contacted them after receiving a call and text from Justin **. The moment I spoke with Justin, I felt so much at ease. He was so straightforward and honest and transparent in pricing and I felt very confident that I had made the right choice. I was not pressured. I was not rushed. I was sent a proposal and allowed the time to review it and make my decision if I wanted to give a down payment or not. Justin did not disappoint. My items were picked up on the schedule day at the scheduled time and they arrived well before my expectations as a matter of fact, they arrived before I did, but I had a storage unit set up and my brother was there.

Star Van Lines was responsive and has excellent customer service. Initially, we encountered a hiccup when they couldn't arrive on the scheduled day. Still, once they came the following day, everything went smoothly. My son and I had most of our belongings ready for transport, except for a few heavy items like the king-sized bed. The movers were incredibly helpful, efficiently organizing everything in the storage unit. They were friendly and very professional, and I even tipped them for their great service.

I was shopping around and spoke to the salesperson from Star Van Lines. He was quite friendly and explained the entire process to me. The move went smoothly, and although I had to pay a bit extra due to underestimating the number of boxes, it was within an acceptable range.

I asked colleagues and friends and they recommended Star Van Lines. I called and used them for my local move of 45 miles and the experience with them was notably smooth. Interestingly, the person who provided the quote turned out to be the owner, who also took part in the actual move with a team of employees. This personal involvement made the process seamless as he was fully aware of what needed to be moved.

I was deceived. Spoke with Justin at Star Van Lines. Was told they were not a broker, that they pick up our move and same guys drive it to FL. Wrong! Star Van Lines did not pick up. Another company picked up and told me we exceeded the cubic square feet in the truck. What? I told them I had 100 boxes, a couple of bikes and some art work. I was never told about cubic feet. I don’t even know how to measure cubic feet. I paid Star Van Lines $2300 and then this other company charged me another $2500. What a scam!! It gets better. I finally get a text that our things are going to be delivered 9 days later. Just said 5 days max. The company making the delivery is Tiptop Van Lines and wants remaining payment on delivery. At least four boxes were leaking liquids because the boxes were handled/probably thrown around so often. Do not work with this company.

The worse company to help you move. Hard to believe there are positive reviews on this site. This company does not communicate. They hold your furniture hostage until you pay the higher amount to move. They don't take credit. Everything had to be paid via wire money. Provided estimate for a move of $13, 000. Ended up $22,000. Do not, do not, use this company to move. No honesty. No integrity and will hustle you out of money!! A lot of missing items damaged items paid for insurance and no one's returning my calls!!!!

I received an estimate from Fred for my move at approx. $3,300. Today the movers are here and refuse to take the items for the price estimated. They will only take it for $5,100 approx. Fred has been completely unresponsive to my calls and only sends a few unhelpful short texts. Avoid this company. Hopefully my items make it to their final destination. Absolutely ridiculous at how unresponsive he is.

WORST MOVING COMPANY TO EVER EXIST. This company lacks professionalism and communication. I would not trust them with any move that is time sensitive. As requested, I gave them a down deposit, but the agent I booked with did not notify the movers of my appointment, so the day of my move the movers did not have me in their schedule. After calling 4 different numbers over 10 times, they finally told me hours after my appointment window already ended that they could not help me. Use any company, except this one.

Do not use this company! Very unprofessional and unethical. Changed the date to arrive, the day of! When they finally arrived (36 hours later) they tried to DOUBLE the cost. Claimed we had more items than listed on contract which was not the case. They said we had a king bed but it was a full size bed. Also stated we had “way more boxes” than what was listed. The contract stated 16 medium boxes and we only had 15 (I even had them numbered). We argued with them for over a hour until they finally honored the contract. Contract included 30 days of storage. Furniture was to be delivered the week of July 14. I had to call them multiple times, asking for a delivery date. Would not give me a date. Finally got the number to the manager (?) Nick. After calling him multiple times over a 5 day period, we finally got a delivery date. Furniture was finally delivered August 14! Very shady and questionable organization!