Star Van Lines Reviews

Instead of accountability, I received defensiveness, rudeness, and repeated references to their “21‑day delivery window,” as if that excused the lack of communication and unnecessary delay. I was never told there were two delivery options (Standard vs. Premium), and I was misled to believe my items would be on a west‑coast truck arriving by Feb 23–25. My furniture wasn’t actually loaded for transport until Feb 27 (twelve days after pickup) and I was told it would take up to another week to arrive. Meanwhile, I’ve had to buy essentials for myself and my 8‑year‑old because we have nothing to sleep on or use in our home since moving in on the 21st!

I’ve made two long‑distance moves before and have never experienced anything this unacceptable or unreasonable. The lack of honesty, transparency, and basic customer service is unacceptable. I will not be recommending Star Van Lines to anyone and hope they (along with their 3rd party partners) take responsibility for the financial and emotional stress this has caused.

Tony

My son and I had most things packed, except for some larger furniture like a king-sized bed. The movers were friendly, professional, and worked efficiently to load everything and organize it perfectly in our storage unit. They didn’t just move boxes — they paid attention to detail and made sure everything was secure and easy to access. I appreciated their attitude so much that I tipped them for their great service.

What really impressed me was how responsive Star Van Lines was from the beginning. They were the first company to call me back — within 20 minutes — and they explained everything clearly. As a businessman, I understand pricing and value, and while the cost felt a bit high at first, the quality of service made it worth it. The estimate was based on an itemized list I provided, and there were no unexpected surprises. The crew showed up on time, communicated well, and treated the job with care and professionalism. This was a local move, and having reliable help — especially when you can’t rely on friends like in the old days — made all the difference. I’d definitely recommend Star Van Lines to anyone looking for a smooth, respectful, and efficient moving experience.

I called the broker and dispatch, the driver is who finally contacted me, as neither the customer service or broker (Justin) could give me any time answers. Then when the truck arrived it was a 27ft uhaul. They do not have their own moving vans. They also only sent one person to load my items and that was the driver, I ended up having to load the truck myself.

After getting my items loaded the price went from $2000 (agreed upon price) to $3100 as the driver stated that I had more items than what the broker put on their list to pick up. I again called the broker(Justin) and customer service (Mary) as I was not prepared to pay additional money. After two hours of a back and forth conversation, I finally agreed on paying $700 dollars more for my move. Star Van Lines stated that I would have my items in TN at my new residence by Tuesday or Wednesday.

It is now Friday and after making multiple calls since Thursday to locate my items, and have a delivery time, I finally received a phone call back from Mary (customer service) who does not know where my items or the truck is at. She stated that once the truck is in route the driver will call 24 hours in advance to set up a delivery time. Which means that they have zero idea where my belongings are, and it also tells me that they are not even route to my residence. Basically, my items have been sitting in a 27ft Uhaul on some drop yard or wherever for seven days now.

How does a moving company not have any idea where a person’s belongings are? Also, be aware that this company only takes cash, Venmo, or Zelle, and even that is a personal account (Mary’s) with Star Van Lines in the subline, under her name. I would not recommend using this company at all. They are unorganized, they do not have good communication and they have no idea what they are doing.

If I do not get my items soon, I will sue them for the amount of my household goods as well as my money paid for this horrible experience. I have taken pictures of my contract and all of my items loaded, for documentation and verification. If, you do decide to use this awful company, I would advise you to document everything, and use extreme caution. I have used multiple movers in the past for out of state moves and I have NEVER had an issue like this. This is the worst experience ever.

My dresser arrived with a hole in the bottom and my white chairs are still stained, even after a thorough upholstery cleaning. There is a different contact person in every state to not return my phone calls, they conveniently didn't provide a detailed inventory list, and now they are offering me a paltry $60 for my damages. Are you kidding? The dresser alone cost $2000.

I would love to give a great big shout out to the actual mover. Who did my move, Serhii **! He transported my life’s belongings from Florida to Nevada. He kept in touch with me, gave me his personal cell phone and all went amazingly perfect. I did not have any up charges. I did not have any extras. My items were not held hostage as you read in so many reviews from so many different companies. I highly recommend Star Van Lines for your next life’s journey.

Original: This experience was absolutely the worst. Stressful. No one knew what the other was doing. No one showed up on time, spoke English, knew how to pack properly. All my items that actually showed up were either scratched, broke, ALL CRUSHED BOXES, not mine, or completely MISSING. Mirrors and TVs shattered. Not one apology or offer to replace, refund or lower cost. STAY AWAY!

Once they got here, we didn’t have any problems at all. Those guys were awesome, super friendly, and communicative. They understood our situation. They got our stuff up to the storage unit, and organized it there. It was a very simple process. I even gave them a tip. They charged a little extra because they had to use a few more things, so at first I felt like I paid too much. But with the level of service and the way they packed everything and how they did it, I couldn't ask for a better thing. I was thankful and happy to have them help. We were very satisfied.

Original Review: I am leaving this review out of the sheer disrespect the unprofessionalism and the stress, anxiety, time, effort, and money that I put in to this company. The customer should not be calling almost every single day for over three months to get compensation for damaged items and for three days straight, wondering where their stuff is with no answer so here is my review below.

The fact that this company is still up and running is astonishing to me, however upon research, this is also the third or fourth name that this company has had due to multiple FM SCA and DOT complaints. After speaking with what I thought was an honest person, Adrian and the amount of times that he assured me, our move would not be sold to random movers and that unless we had an outstanding amount of extra things, the quote that we received which was $4000 would not go any higher.

However, when the movers arrived, they informed me that we had to pay another $4000 due to the fact that it was more than what was on the inventory list. Which honestly we did, I’ll be honest however when I spoke to Adrian, he told me to give them the big ticket items the amount of boxes that we had and our large large furniture like beds, dressers, couch, fridge, washer dryer he did not tell me to name the little fan or the stepstool that my kids used and things of that nature. They had already loaded a third of our stuff into the truck and told us that they could not unload it or load anymore until we signed this contract. It was also a little sketchy that they would only take same-day payment.

The movers were also four hours late after loading everything on the truck they told us that our stuff would be delivered the next day, however after three days of not talking to anybody or hearing from anybody from the company and calling multiple people multiple times a day on the third day we finally spoke to someone and they told us that if we wanted our stuff delivered the next day we would have to pay an extra 800 and something dollars or our stuff would be delivered in 3 to 21 business days. We paid the 800. The movers arrived three hours late. They loaded all our stuff into the house upon our contract. It stated that the movers would reassemble all our furniture however they did not. We had multiple things damaged, scratched, broken, missing. We had two boxes of canned good and pantry items missing. We had another two boxes missing both of our toddlers' beds were broken.

We had scratches on our washer. Dryer are safe. Multiple pieces of furniture were scratched and had holes in them. Our couch was ripped. After going through the process of the insurance claim and with the $.60 on the dollar the damages were $2145. The insurance company came back with an offer of $89 because they said just because we scratched it and you can still use it doesn’t mean it’s damaged and we should have to pay for it. I’m sorry but damaged is damaged. After 3 months of me calling Star Van Lines every single day for three months straight we finally agreed upon a $500 settlement. They told me they would zelle it and then they never Zelle the payment. They told me they would send a check after over a week of them telling me they would zelle it that day. They finally Zelle me the 200 and they sent a check but I never received and they have not Zelle the remaining $300.

This company lies. They cheat. They steal. They scam and if I can do anything, it’s to hope and pray that nobody falls victim to this company again if you have use this company, please go file with the FMSCA to file complaint. It is very easy. The more complaints they have the easier it is to get them shut down and not be able to scam anyone else the amount of positive comments and reviews that are on here. I genuinely wanna talk to those people personally and know the experience that they had because the bad reviews definitely outweigh the good ones. I pray for the people in this company and know that God is just and fair and they will get theirs. This is a true and honest review. I have multiple screenshots, receipts, and documentation. We’ve hired professional movers before, and they never conducted business.

The big thing for me was the utter disrespect they had with not calling me back, not doing what they said they would do and not owning up to their own mistakes. Things happen. I understand that own up to it pay your dues and move on everyone within this company is a terrible person And it’s just crazy to me that there are people out there like that. I know this is a long review and I hope you read it to the end if you were looking to hire this company or you have already hired this company there are things that you can do to file against them and I hope that you do it.