Star Van Lines Reviews

My experience with Star Van Lines has been extremely disappointing. I was quoted $4,409 for a long‑distance move from MA to AZ (which ended up being wayyy more btw). My things were picked up on Feb 16 and I was told delivery would take 10-14 days from pickup. The quick delivery window is the ONLY reason I decided to use their services. After my furniture was picked up, communication completely stopped. I reached out on Feb 24 for an update and learned (only because I called) that my belongings were still sitting in Massachusetts. Weather was used as an excuse, even though my items were picked up before the snow storm and sat untouched for 10–12 days. No one notified me of delays, no one explained why my things were moved into storage without my knowledge, and no one could tell me why they weren’t placed on earlier west‑coast trucks.

I was deceived. Spoke with Justin at Star Van Lines. Was told they were not a broker, that they pick up our move and same guys drive it to FL. Wrong! Star Van Lines did not pick up. Another company picked up and told me we exceeded the cubic square feet in the truck. What? I told them I had 100 boxes, a couple of bikes and some art work. I was never told about cubic feet. I don’t even know how to measure cubic feet. I paid Star Van Lines $2300 and then this other company charged me another $2500. What a scam!! It gets better. I finally get a text that our things are going to be delivered 9 days later. Just said 5 days max. The company making the delivery is Tiptop Van Lines and wants remaining payment on delivery. At least four boxes were leaking liquids because the boxes were handled/probably thrown around so often. Do not work with this company.

The worse company to help you move. Hard to believe there are positive reviews on this site. This company does not communicate. They hold your furniture hostage until you pay the higher amount to move. They don't take credit. Everything had to be paid via wire money. Provided estimate for a move of $13, 000. Ended up $22,000. Do not, do not, use this company to move. No honesty. No integrity and will hustle you out of money!! A lot of missing items damaged items paid for insurance and no one's returning my calls!!!!

I received an estimate from Fred for my move at approx. $3,300. Today the movers are here and refuse to take the items for the price estimated. They will only take it for $5,100 approx. Fred has been completely unresponsive to my calls and only sends a few unhelpful short texts. Avoid this company. Hopefully my items make it to their final destination. Absolutely ridiculous at how unresponsive he is.

WORST MOVING COMPANY TO EVER EXIST. This company lacks professionalism and communication. I would not trust them with any move that is time sensitive. As requested, I gave them a down deposit, but the agent I booked with did not notify the movers of my appointment, so the day of my move the movers did not have me in their schedule. After calling 4 different numbers over 10 times, they finally told me hours after my appointment window already ended that they could not help me. Use any company, except this one.

Do not use this company! Very unprofessional and unethical. Changed the date to arrive, the day of! When they finally arrived (36 hours later) they tried to DOUBLE the cost. Claimed we had more items than listed on contract which was not the case. They said we had a king bed but it was a full size bed. Also stated we had “way more boxes” than what was listed. The contract stated 16 medium boxes and we only had 15 (I even had them numbered). We argued with them for over a hour until they finally honored the contract. Contract included 30 days of storage. Furniture was to be delivered the week of July 14. I had to call them multiple times, asking for a delivery date. Would not give me a date. Finally got the number to the manager (?) Nick. After calling him multiple times over a 5 day period, we finally got a delivery date. Furniture was finally delivered August 14! Very shady and questionable organization!

I am STILL in the process of moving from Colorado to Pennsylvania. Star Van Lines seemed like a legit and good quality company with prices lower than most (that should’ve been my first clue). Even after my price went up after they loaded my stuff onto the truck (I did use more square feet than I was quoted so totally understandable). They said they would hold my belongings for free for up to a month, which worked perfectly because I was supposed to stay in an Airbnb until I found my own place. Fast forward 3 weeks after they loaded my stuff… I found my own place and contacted them to set up a delivery date. Well here I am three weeks later and they're lying to me every chance they get. They'll only text me. They won't ever call. And when I am anything but pleasant through text, they completely ghost me! Just give me my stuff!!!!

Great job!!! Not going to lie. I almost didn't move with you guys because of your reviews. However, my rep Fred assured me the move would be the best move I've ever had. So, I rolled the dice. And Fred delivered on his word! Movers were at my door at 8am sharp in port saint lucie, fl. They had my 3 bedroom home disassembled and everything wrapped before 10:30am they loaded my stuff "With care" I might add. Told me they would be in north carolina in 2 days. Met the same crew in nc 2 days later. And again, the movers (John and Scott) knocked it out the park! I tipped each guy $150.00 because they earned that! Had my house set up to where all I had to do was plug in my tv and grab the remote! I definitely will recommend star van lines to anyone I know moving and if I need to move again. Fred, ill be giving you a call.

Do not book with this company. It is a waste of your time and money. I have left voicemails. I have sent emails and I have not heard back from anyone regarding my move that I put down money for. Because my lease was up, I had to vacate my apartment and move everything by myself. These people are not trustworthy. They do not communicate and I am almost certain it’s fraud at this point. I was told I would be contacted and no contact has been made. It has been a week now.

DON'T BOOK THESE PEOPLE! THESE PEOPLE TOOK 320 DOLLARS. THEY DIDN'T EVEN DO THE JOB. They have poor communication skills and very unprofessional. I just want my money back. I still have the messages between the 2 people and the driver. Give me my money back quickly.