Next Stop Moving & Storage Reviews

I brought my furniture from Arizona to Boise. It all went well. The movers showed up on time. They met me in Arizona. I flew down there. They were great there. Stuff was packaged well. The brothers from Russia were great. The only thing that I wasn't okay with is the company about pricing when we got our stuff because it was another price. I sent them videos to make sure because I was limited on my money. That was the only surprise that came in. It was a big difference. They brought some down. But my daughter had to pitch in and help me. I would not go for the amount they said. I told them, "Then put the stuff back in the storage." When they quote people something and we send pictures and a video, there has to be a better way to keep our quote.

I looked in my video that I had from my storage and there was a ladder that I didn't get. I called and tried to get ahold of them and say, "I don't know if everything got out of the truck." It looked like I was the last stop but I didn't get my ladder. I'm on three floors. They filled up two complete rooms and living room with furniture. It was a lot of boxes and bins. The driver pushed right through it. The one young man had a difficult time. He was overweight. His shoulder was bad. He probably shouldn't have worked that day but he did what he did. The workers were great.

My original delivery date was scheduled for October 15th, and when I called, the rep said, “That's just an estimate. It'll be there between the 15th and the 28th of October.” In the meantime, I had already closed on my house. I had to stay in a hotel. I ended up buying an air mattress because I said. “I'm paying a mortgage. Why should I stay in a hotel?” I camped in my house until my furniture finally arrived on the 30th. The rep said it was because they couldn't find a driver to bring it to me, which is crazy. So that was the first driver, and then he arrived at approximately 8:30 at night, and he didn't leave until 10:45. The boxes were crushed but nothing was broken. There are a few scrapes on the furniture or the edges were marred. One chest of drawers has a hole in the side that I wasn't too happy about.

Other than that, every single one of the people that helped me was very polite, very nice, and they got to work. Unfortunately, the guy that brought my stuff here to my new house was by himself. He had to unload the entire truck by himself, and that was really hard. I have a very big, heavy mattress, and a lot of my stuff was heavy and he lugged it in all by himself, but he just kept on going. It was too much for him, and it would have been faster and easier if he'd had a helper, but I guess there was nobody available. I don't think the furniture would have been damaged as much as it was if he had someone else helping him carry it in.

Next Stop was supposed to call back a week before the move, confirm the exact day and do a final inventory. But that’s what never happened. Apart from that initial conversation, which is sometimes a month earlier, you don't ever hear from them again. You want to make sure that you're still on the books. That was frustrating because we kept trying to call to get that final confirmation and find out which exact day. They just kept saying they'd have somebody call us but nobody ever did.

At the last minute, they finally got us in touch with the coordinator who confirmed everything. It turned out okay, but it caused undue stress. Most of my dad's furniture got dented and dinged up, but that always happens. It's to be expected. But the move was very expensive because my dad has a lot of stuff. If you're paying all that much money to move cross country, you have to weigh if it’s cheaper to sell everything and buy new when you get to your destination. My dad wanted to keep his things so in the end, we moved it. But I'm regretting it and thinking we just should have sold everything and bought new on this side. It would have been cheaper since everything came kind of damaged.

I had moved about 2 months earlier, and I used a different moving company. It took them two months to get our stuff to us even though they had a 21-business day contract. In comparison, Next Stop was pretty good. They got my dad his stuff relatively quickly, and apart from the lack of that final confirmation, they did what they said what they were gonna do.

As for their online tools, I'm a software requirements person, so I'm nitpicky because I feel like interfaces should be intuitive and they should work. The things that Next Stop sends you that you have to sign before they show up could be better. It's like a PDF document, and there's a little box in the upper right corner that you have to sign. You keep hitting Next but it’s jumping you to other places in the document. It was confusing where you were supposed to sign and in the end, after you sign it, you don't ever get a, “Thank you, you're finished,” or, ”Your form is complete now.”

The customer service was exceptional. They answered the phones promptly during business hours, and Robert followed through on every promise. Our delivery was made well within the 10-day window we were told, and we were kept informed throughout the entire process. The crew to unload the semi-truck arrived on time and worked diligently to place everything in our home as instructed.

When our final delivery was made, the team reassembled all the furniture they had taken apart, and nothing was left behind. Alex and Nick, along with the rest of the crew, were professional and courteous. They conducted a thorough walkthrough to ensure everything was delivered and set up correctly. There was no damage to our belongings. We had no complaints, dealing with Robert, Alex, and Nick was a pleasure. They made the entire process smooth and stress-free. Save yourself the time and book with Next Stop Moving & Storage. They are truly a professional and reliable company.

The movers, Alex and John, showed up right on schedule and were extremely professional. They did not demand any unexpected payments and provided clear instructions for the final steps. The customer service team was always responsive, and I never had to worry about communication issues. They unloaded all my items carefully and efficiently, ensuring nothing was damaged.

The contract process was transparent and straightforward. I signed after inspecting my items, and everything was in perfect condition. The movers handled my belongings with great care, and there were no destroyed boxes or damaged items. Next Stop Moving & Storage also offered flexible insurance options through their proprietary site, allowing me to customize my coverage to suit my needs at a reasonable cost.

Next Stop Moving & Storage proved to be ethical and reliable, with excellent communication throughout the entire move. They turned what could have been a stressful situation into a smooth and pleasant experience. I highly recommend them to anyone looking for a trustworthy and professional moving company. They exceeded my expectations, and I couldn't be happier with the results!

When they left our home, it went to New Jersey, which is opposite North Dakota. I had my car shipped after our furniture was shipped and it was here within three days. But our furniture was on the highway for 14 days somewhere. When the movers got here with the furniture, they were very careless. A lot of our furniture came here damaged and we filed a claim against it. Next Stop said that everything that we had in totes was our responsibility and that we agreed upon this. We did in fine writing. But I disagree with that.

Some keepsake things such as my mother's 22-karat China were busted. It’s irreplaceable and very sentimental. My dad's writing desk the church had gotten him when he was in the ministry was damaged. Our headboard was busted, which they wrapped. Our mattress was torn and we had to buy a brand-new one. It goes on and on and on. But they cannot supplement some way somehow and agree. All the response we got from Next Stop Moving was to weigh everything and they’ll give me 60 cents a pound. If they can live with it, I can live without it. Also, they loaded it up at our place on a box truck. But when they delivered it here, it was in an 18-wheeler and we were charged extra money because they could not get it close enough to our complex. We weren't informed it was coming in one and there are a lot of roads here that could not get into because they were doing road construction. It was a money racket.

There was a lot of money that we should not have been responsible for, just like the extra cost here. For a few extra feet to have to walk furniture, they wanted $400 on the spot. Or for me to run a U-Haul, and they would have loaded everything on a U-Haul. And we would have had to bring the stuff into our apartment. I have back problems and that was wrong. When the driver came in, he said they got everything delivered. I said we have a glass China cupboard and also a cedar chest that we did not receive. When they went back out to the 18-wheeler, it was back with somebody else's other furniture. It would have headed to California if I didn’t make them check.

It's been a very stressful move. We didn't need this and Next Stop Moving was not more considerate. They got their money and that was all they were after. They had a lot of improvements out there to do. We were very dissatisfied and I would never recommend them to anyone. They were terrible and did not stand behind their agreement. I am in the process of getting ahold of the real estate companies and telling them to never recommend these people to anyone.

I still saw that our stuff was in Oregon on the 28th and the 29th, and I finally called on the 30th of October, and I said, “Okay, so is stuff planning to go?” They were like, “Oh well, the drivers need to see if they have enough room on the truck and it could be this date, this date or this date.” So, it could have been as soon as November 3rd. That didn't happen. I'm getting super frustrated because they gave us a 7 to 21-day window of even though you have an expected date of the 29th, it's after that date you might not get it until after 21 days. So, yesterday, I've been keeping track with them on what's going on, and they said, “Your driver's gonna be there on the 20th,” which is today.

I got confirmation from the driver yesterday that he's gonna be here today between 10:00 and 4:00. I was like, “Sweet! Great!” My husband took the day off. I took the day off. That way, we can get the house prepped and ready for all of our stuff. I got a text message at 10:45 last night from the driver saying that dispatch told him to delay until Thursday the 21st. The email that I got says, ”Regarding the estimated delivery time frame, the driver has just confirmed the truck is running later than expected due to daily limits they have to follow as per regulations.” I totally understand they're only allowed to drive a certain amount of hours per day. My problem is if they're gonna tell me that it's here on the 20th, they need to figure out their hours so then they can get here on the 20th.

Now, it's planned for the 21st. We don't know what time. When I told them, “Okay, so right now, you're sitting at 24 days if it's gonna be delivered on the 21st. That's past your contract date already. So what are you gonna do with this? Because we're sitting in an empty house. We've had to purchase things out of pocket that we weren't expecting just so we could sleep and sit in our own house," they gave us $30 off.

Another issue that happened with Next Stop, which they did give us $600 off our total bill, was when the driver in Oregon hit and damaged my horse trailer. I'm a horse girl. That horse trailer is my baby. It got some pretty good damage on it that we'll have to fix at some point. They did give me $600 off rather than file and go through insurance. The horse trailer is drivable. It's something that we could hopefully fix once we got down here. It's just the whole process of getting our stuff has been a nightmare. I'm so beyond frustrated right now.

The delivery was gonna be 4 to 15 business days, and I counted it out. On the last day, I called and said, “What's up?” They said, “We'll try to track down the driver.” It finally happened, then he started calling me and it worked out. The driver that got to me was a little more communicative, but he asked me a bunch of questions about the driveway and the roads. He didn't make me feel confident that he was gonna be even able to deliver the items, which was weird. A competent driver would have just said, “Okay. I'll be there.”

I also felt like my stuff went through four different hands before it reached me and I'm missing something. There were also broken things and that wasn't a big deal, but the payment was absolutely frustrating. I don't handle working on the phone very well and all the bills had to be paid on the phone. It really turned me off. Plus, the price was much more than I expected. When the guy and I originally started talking, he said he could do the move for about $1,000 to $3,000, and it ended up being almost $6,000. They said that they would get a bonus if I gave them a good review, but I would never recommend the service to anyone.